Name: Comcast Xfinity Internet
Rating: 3.3

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Stacy Kay Salt Lake City, UT

The product is great. The company is shady. Price isn't great. Really don't like that they are the ones with the best internet because I don't like the company. I hate that they are part of the dirty dozen companies, but my apartment only uses this company. Customer service is bad.

7 years ago

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Schon Smithfield, UT

Mostly enjoy the service. They are the best for internet but are more expensive than competitors. I think, however, more people are there bring to other tv choices like Hulu tv, sling tv and others similar.

7 years ago

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Joseph Harris

I cancel my Account over 30 days ago and still fighting with them to get over 200 dollar credit refunding back to me. There auto answering system is the Worst There customer service is the worst. They over charge and customer loyal dose not exist. Do not do business with this company!

1 year ago

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Allison Bailey Brentwood, TN

The absolute worst. Its unbelievable that in a company that size that you can call and answer 25 things on the call tree and still not get to a single person. What happened to customer service?? Every other utility i called, I spoke to and completed my cancellation request in 2 minutes or less. I would recommend finding another option!!

2 years ago

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Vivian Edward Long Branch, NJ

I never thought I would find a company with worse customer service than Verizon. Xfinity not only has poor online services, when you call, get in line, buckle up and get ready to wait, and wait, and wait and wait and waittttttttt. Still waiting.

2 years ago

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James Kilrain

Good internet service.Unfortunately,it is very expensive.So,you must really take that into consideration.

2 years ago

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Brian Willis Boynton Beach, FL

Anyone that has to deal with Xfinity, GOOD LUCK! THIS IS THE WORSE BUSINESS/CORPORATION EVER! NO CUSTOMER SERVICE AT ALL. Had an issue with a 4k box and they could not help at the store(no manager on site), chat or on the phone( spoke to a supervisor). If we did not pay them through our Hoa I would not have them.

2 years ago

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Spiker Davis Houston, TX

Service is horrible. I set up 2 appointments to service my on off internet. They never called and neither even showed up. Overall I have spent almost 4 hours on the phone to get those appointments. They didn’t even call the next day to follow up. HORRIBLE. Why doesn’t the CEO call like a regular customer to see how horrible it is

2 years ago

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Joseph Rahm Greenwood, DE

Changed boxes to this X1 stuff directions to hook box are straight forward. But setting up the system directions are weak at best. Now I'm waiting on hold yo initialized the device. Man all this for a 200 dollar cable bill every month. This is Bs

2 years ago

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saleem dallal Ann Arbor, MI

Unprofessional people campany try to scam me many times I had to stay on the phone more than 1-2 hours everyone tell me something diffrent that the other they say one thing and they do a differnt thing this company is scaming people with their bill and no one to talk to with a straight answer very sucks company.

2 years ago

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Shattuck C.W Boston, MA

Completely unreliable. Customer service is over seas and has no clue what they are doing half the time. 99% of the time they tell you to unplug your device in restart. Absolutely no accountability to how crappy their service is. If you have another option dont go with Xfinity or anything Comcast

2 years ago

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Tyrone Miller

Comcast must really be in bad financial shape for you to resort to charging a fee to customers for discontinuing their service contract after YOU broke the contract by providing a subpar service which went down multiple times a day nearly putting a small business out of business. Shame on you Comcast!

2 years ago

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Colleen Pottstown, PA

Receive bills rarely over the last 8 months and get charged late fees for not receiving a bill. I started printing them out from the website and sending them in but now am being told they don’t receive the check in the mail. Will be moving very shortly and will hopefully never have to deal with this company again.

2 years ago

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Penny Edwards

We have been with Comcast for years. Within the last 6 months we have had to have 3 modems replaced because we keep losing out internet. The TV also freezes or pixelates. Now on our 3rd day of no cable and no internet. Not sure what us going on but I am done with Comcast!

2 years ago

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corey staples Gettysburg, PA

Horribly customer service, no way to contact a human. Automatic phone systems tells you to just make the changes online, but the website isn't working with no way to reach someone to assist. Can't email them and the live chat agent just speaks in circles.

2 years ago

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Alison Taylor Decatur, GA

I work from home and generally spend 1 day a week troubleshooting internet with customer service being worthless. They constantly raise rate for the same service and you are held hostage to limited area providers. I would use any other option if I could.

2 years ago

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MHC Detroit, MI

have had xfinity for 4 months. unannounced random price hike has already occurred. i have to reset my router consistently, and have had several days each month without service and needed to relocate since i work from home. unreliable quality unreliable billing.

2 years ago

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Jennifer Sanchez Chicago, IL

Worst company. Customer service sucks. They put their machines to text you , so they won’t have to deal with you. They rip you off after paying the extra fee for breaking the contract a month before it’s over and still charge you the next month like you still have service and don’t want to pay you back . Bunch of rip offs

2 years ago

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Eid Rehmat Collierville, TN

I have internet service with Comcast since 2010 I don’t remember having any issue with my internet

3 years ago

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MARIO Atlanta, GA

Trying to pay a bill instant customer support but I’m convinced the longer wait times for tech support are to get you to hang up instead of them actually fixing the shitty network.

3 years ago

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Chris Kaneohe, HI

Terrible, I lost internet connection for a month and they still charged me. Then when I cancelled my account, I get an $80 early cancellation fee two months later without warning or having anything in writing saying there were any fees. Never using again.

3 years ago

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Robert Mott Leslie, MI

Excellent service even where I am at. I've had other service as I move a lot and Comcast Xfinity is the best by far.

3 years ago

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Owen Slye

I’ve had Xfinity as my service provider for years and the internet is always great and at the speed I’m paying for.

3 years ago

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Bryant Ho Bothell, WA

The company is a liar, they told me my premium monthly service should be a lifetime the price never changes. Now in December 2021, they raise the price. So are Comcast Xfinity customers please check your statement they have raised the price on you too.

3 years ago

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Connor Smith Port Saint Lucie, FL

The internet is fast does not lag. The price is reasonable with other internet providers. Use can use a lot of devices at one time.

3 years ago

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Derek Dempsey Charlotte, NC

They try to talk about the weather in your area when all you want to do is pay the cancellation fee. First guy said I could pay it after 24 hours of canceling. The next lady said it could take 30 days for them to figure out the prorated amount. It’s simple math people. It shouldn’t take a month to run some numbers.

3 years ago

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Frank Cotton Houston, TX

My service is out every other weekend then I have to wait till Monday to get them to come out this is the fourth time I’ve had to have a technician come to my house to fix the issue xfinity is trash they only want to fix the issue on their time they don’t care about their customers I will be leaving them very soon

4 years ago

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J. Garrett Lansing, MI

Having Comcast internet is like choosing the lesser of the evils! Sometimes they have quality internet, sometimes they don't. Sometimes they have great customer service, a lot of the time they don't.

4 years ago Edited July 20, 2022

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Danyel Ewing Santa Clara, CA

Great customer service, not good wifi service. I loose connection at all times of the day. Have gotten a new modem, have had everything tested. I work from home, this interferes with meetings with customers. Unacceptable.

4 years ago

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Abused customer FL

Very bad customer service. I’m disabled was on the disabled line and the women was not helpful and I had to get what she said ! I’m stuck for 2 years and I can’t even get on my internet !!!!!!! be VERY Careful is your disabled because they don’t help you at all . I have a contract for 2 years I’m unable to use.

4 years ago

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billyne21 Vancouver, WA

Internet is fairly reliable but far from perfect. The monthly data cap is the worst customer service move of all time. I hate this company for that but coupled with a 2 year contract, there is nothing I can do.

4 years ago

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beverly84 ,

the connection the offer is really stable and i like to wide range of plans suiteble for any costumer.- great job guys!

4 years ago

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Jay Trujillo ,

I’ve been using Xfinity internet for over 15 years. Really good service. It’s been reliable and fast.

5 years ago

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Mel Norcross, GA

We had a terrible experience. They would not set up internet for our apartment due to the prior tenant having an unpaid bill. They told us someone would have take financial responsibility of that unknown persons bill before they could set us up a new account.

5 years ago

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Manny R Stockton, CA

I've been with Comcast since 2000 never had experience as bad as today's internet service. Ever since they passed the law for the internet users, Comcast went downhill. I can't wait for Elon Mask internet service, its probably far better and reasonable price than Comcast ugh.

5 years ago Edited September 14, 2021

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Whatajoke Campobello, SC

Considering we’re currently going through a pandemic and a lot of the US population is now working from home, internet service and quality needs to be better. The prices are high when you take into account that you’re paying for the internet not to work, then paying more on your phone bill because you have to use your hotspot.

5 years ago

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Ella Becker Chicago, IL

If I could give them 0 stars I would. Everyday for the past three weeks my internet stopped working because of an “outage” when I call I do not get to speak to a person and they just hang up. I will be switching providers immediately. I refuse to continue paying to not have my internet work.

5 years ago

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Alex Warner Salt Lake City, UT

This has to be one of the worst internet I have ever had cant stay connected to save my life it goes down and back up more then any other service we have ever had I do NOT recommend this to anyone who plans on having an internet that wont just go down and kick you off for no reason at all gamers!!!!! STAY AWAY!!!!!

5 years ago

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katie lynn ,

TERRIBLE!! Internet constantly goes out and when we call customer support we sit on on hold for 2 hours. Then we have to wait about 4 day for someone to come and check it out. We've gotten new routers like 5 times and the internet still goes off and on all the time. When it goes it , it goes out about an hour and 20 minutes. I DO NOT RECOMMEND!!

5 years ago

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Tony Loda Aurora, CO

As soon as people tried to cut the cord and use Comcast only for internet service and switch to streaming, Comcast started limiting traffic, so now I have to pay them an additional $50 a month for unlimited service. Now that Vodafone and T-Mobile are introducing broadband service, they are suspending the unlimited charge.

5 years ago

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B Warfield League City, TX

Service is great no problem at all very happy with their service quality no drop in the date email out standings

5 years ago

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Sherrill

I have no issues they are reliable.i think their pricing could be a bit lower but overall they are a good company.

5 years ago

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Janice B. Hill

I've been with them for years and they are pretty good, they can come down on their service packages some more.

5 years ago

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Michael

Worst internet service I've ever experienced. I've only been a customer for less than a month, I've yet to experience a week of continuous service. I've called numerous times, I've even been sent a new router:modem, no difference. If I had not already paid, I would have already dropped this service provider.

5 years ago

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Tody Hymon

Terrific in how fast in networking since covid-19. Hasn't slowed down at all since the world is networking.

5 years ago

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Kels

They are a huge company with a lot of experience, but I am not a fan of their billing tactics. They start yellow and then jump your bill up super high. At least in my experience. Not a fan.

5 years ago

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dennis

Fast internet but expensive. User friendly. easy to reach customer representative. Technical service is excellent.

5 years ago

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4

They're the worst! They advertise things they can't deliver on. I just upgraded to 1k Mbps and it's slower than what I had before, but with a increase and I'm dropping from $30 zoom mtgs right in the middle of shelter in place work. If there was a guaranteed better service I'd drop these guys like a bad habit. They STINK!

5 years ago

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SARATH JOSEPH Hoffman, NJ

@Xfinity has become terrible. It started out good but looks like Comcast influence is taking over. Three routers but connection keeps dropping. 15 hours with customer service. They keeping bouncing my calls and sending me in circles. Just the marketing slogans "got you covered" is not sufficient.

5 years ago

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Chris Cwik Chicago, IL

Horrible horrible horrible experience. The call center sold me 2 landlines and the installer said thst comcast can only install 1 landline. 4 people later I finally get the contract canceled but now it's going to take 30 days to get my deposit back. According to the supervisor , they have to get the money from the Federal Reserve.

5 years ago