Name: NewSmile
Rating: 3.4

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Donna Dumas Hamtramck, MI

I wish they would have sent both sizes of the trays. That was an inconvenience..However, the rep was very helpful

3 years ago

Reply from NewSmile

Thank you so much for this feedback. We really appreciate it! Rest assured that we will be doing our best to make things more convenient for our lovely customers. :)

Feb. 12th, 2021

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Janelle dean Dawson Creek, BC

Fantastic she was very helpful when doing my Impressions

3 years ago

Reply from NewSmile

Thank you so much for leaving your feedback. We really appreciate it. :)

Feb. 10th, 2021

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Cathie Saskatoon, SK

I like the pricing and payment options that NewSmile offers. The only negative so far is the advance requirements you need (like dentist approval, X-rays, etc), but don’t know until after the impression session. Trish was amazing in the impression session, very knowledgeable and she was good at communicating.

3 years ago

Reply from NewSmile

We really appreciate your feedback. Thank you so much for taking the time for us. :)

Feb. 10th, 2021

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Addy Parsons Windsor Junction, NS

Shaira was great. She was very helpful and kind. I am very glad they offer the impression sessions, there is definitely a skill to it.

3 years ago

Reply from NewSmile

We are so happy to know that you have a great experience. We are always here to assist you! Thank you so much for the feedback. :)

Feb. 10th, 2021

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Ciara D ,

So far so good. Customer service has been pleasant and appointment was booked promptly.

3 years ago

Reply from NewSmile

Thank you so much for taking the time to leave your feedback. It really helps us a lot! :)

Feb. 3rd, 2021

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Robin Brodrick Montreal, QC

This was such a great experience! I had my appointment with Shaira and it went smoothly! She was very patient and took me through all the necessary steps!

3 years ago

Reply from NewSmile

Thank you so much for letting us know about your experience! We really appreciate it. We are always here to help. :)

Feb. 3rd, 2021

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Nnavery Saskatoon, SK

I haven’t received any products yet.... but I am very please with costumer service via email and phone. Sarah was wonderful. Price match was given pronto.... Payment is made.... so excited to start the journey! 😁

3 years ago

Reply from NewSmile

We are so happy to hear about your experience. We are also so excited to be a part of your New Smile Journey! :)

Feb. 3rd, 2021

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Michelle O Petawawa, ON

Very happy after working with the smile consultant trish. She was concise, friendly and knowledgeable. Just gave the company a 4/5 rating because it took 3 weeks to book the consultant time and it took a few weeks to get the impression kit in the mail. Would have given a 5/5 if it was a quicker process.

3 years ago

Reply from NewSmile

We really do appreciate your feedback and we are working towards giving you a much better experience. Thank you so much for your time!

Jan. 29th, 2021

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Don't do it Niverville, MB

My experience started with having to wait 3 weeks for an appointment, and then getting no showed twice. New smile refunded me $50 for the inconvenience and rescheduled my appointment(worked out to about $8 per hour of my time spent dealing with this) I then discovered I require larger trays. I am currently waiting for them to ship so I can start the process again. These excessive wait times are ridiculous and I wish I never gave them my money.

3 years ago

Reply from NewSmile

We’re sorry for providing the wrong tray, and apologize that there may be slower shipping times with Canada Post and other couriers. We look forward to getting your aligners to you and helping you get a new smile once we receive your impressions back.

Jan. 29th, 2021

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Kim Paquette Sept-Iles, QC

Trish was friendly and ponctual. We took a little bit more than a hour to complete the print process but I did not feel any pressure at all even if it was a little bit longer than the time allowed ( my fault) I'm french Canadian and a little rusty in english, but Trish did not look bothered about me asking to repeat many time. Thank you. It was a pleasure meeting you.

3 years ago

Reply from NewSmile

We really appreciate you sharing your experience and we are glad that you have a wonderful experience. It is our pleasure to help and put a smile on your face. Thank you so much! Just reach out anytime if you have any questions. :)

Jan. 28th, 2021

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Chase_vaseleou West Jordan, UT

Great price, quick shipping of impression kit. Trisha did a get job helping me do the impressions via video call. Waiting now for my treatment plan and trays.

3 years ago

Reply from NewSmile

We are glad to hear that you have a good experience. We are always happy to help. Thank you for your feedback. :)

Jan. 25th, 2021

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Shahi Teruko Scarborough, ON

So far it's been good. Today I had a videochat with one of the NewSmile specialists and she helped me make my impressions. It would have been successful except I need larger trays to fit my mouth. Gem was very pleasant to work with today! :)

3 years ago

Reply from NewSmile

Thank you so much for sharing your experience. We really appreciate it. :)

Jan. 25th, 2021

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Katie Simpson ,

Trish was great! She was friendly and informative. She would take the time to explain, then provide support and guidance.

3 years ago

Reply from NewSmile

It is so nice to hear that you have an amazing experience with us. Thank you so much for leaving your review! We really appreciate it. :)

Jan. 20th, 2021

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Cynthia B Calgary, AB

My experience to date has been wonderful - I couldn't possibly say enough good things. Sarah on the other end of my emails has been patient, happy to explain and re-confirm a few questions for me, and my impression session with Trish was outstanding - drool and all! I look forward to receiving my plan and aligners, retainers, and whitener!

3 years ago

Reply from NewSmile

We are so glad to hear that you have an amazing experience. We will always be here if you have any questions. Thank you so much for leaving such wonderful feedback. Stay safe and smiling. :)

Jan. 19th, 2021

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Marlene Carreiro Ham Kanata, ON

very friendly and very patient with me. (I tend to gag when things are in my mouth) soo excited to start.

3 years ago

Reply from NewSmile

We are also excited and happy to be a part of your New Smile journey! Thank you so much for your feedback. Keep Smiling. :)

Jan. 18th, 2021

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Phaya P Saint-Pascal, QC

G was very patient with me. Thank you!!!

3 years ago Edited September 14, 2021

Reply from NewSmile

Thank you also for your feedback! We are always here to help. :)

Jan. 18th, 2021

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Enid Loera ,

Amazing customer service staff very friendly

3 years ago

Reply from NewSmile

We are always here to help! Thank you for your review. :)

Jan. 18th, 2021

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Kerri Chilliwack, BC

The virtual meeting to assist with my impressions was great. Gem, my helper was very patient and helpful!

3 years ago Edited January 10, 2024

Reply from NewSmile

We are happy to hear about your experience! Thank you so much for sharing. :)

Jan. 18th, 2021

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Marianne Sherbrooke, QC

The delay between each step has been extremely long and my case, which was a little bit more complicated than other normal cases, has been handled by multiple employees, which did not communicate well together. I had to repeat myself a lot, which made the process even longer. I made my initial payment in June 2020 and still haven’t received feedback on the photos I sent. I asked for a refund which was refused due to the policy. The last employee I have been in contact with was a lot more helpful and things have been a lot more efficient since she is the only one im charge of my case. If I knew this was going to be this long, I would have paid more and I would have gone with an orthodontist for invisalign.

3 years ago

Reply from NewSmile

This is not the experience we want you to have as a valued customer. We sincerely apologize for all the delay. It might be a result of our promos and sale so shipping pickup and deliveries were delayed, and sometimes lost. We are sorry for the deliveries, and it was an unprecedented and unique 2020 year with many challenges. We are already checking on this matter and rest assured that it will be a better experience moving forward. Please let us know if there’s anything else we can help with.

Jan. 18th, 2021

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Lindseyschmidt Saskatoon, SK

Good experience, helpful customer service, and quick delivery of the impression kits.

3 years ago

Reply from NewSmile

We are always happy to help you! Thank you so much for this review. :)

Jan. 15th, 2021

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Justine Hanson Stevens Point, WI

Had a great experience with the impression session. She walked me through the entire process and was very informative! Over all a great experience.

3 years ago

Reply from NewSmile

We really appreciate you taking the time to leave a review! Thank you so much and keep smiling. :)

Jan. 15th, 2021

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Jamie Vancouver, BC

So far I’ve had a great experience! Trish helped me with my impression kit and she was very professional and helpful! I can’t wait to get started! Thank you!

3 years ago

Reply from NewSmile

We are excited to be with you every step of the way to your NewSmile! :) Thank you so much for the review.

Jan. 15th, 2021

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Lucia C Toronto, ON

So far so good with NewSmile! Impressions went well. Gen was patient and so good with helping. My journey is not over with NewSmile but so far so good.

3 years ago Edited September 14, 2021

Reply from NewSmile

We are so happy to be in with you on your NewSmile Journey. Thank you so much for your feedback!

Jan. 15th, 2021

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Liak Ottawa, ON

Very friendly and willing to listen people

3 years ago

Reply from NewSmile

Thank you for your feedback. We are happy to help! :)

Jan. 13th, 2021

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Donna Marie Kerfoot Surrey, BC

Great, pleasant helpful, informed staff.

3 years ago

Reply from NewSmile

Thank you so much for this feedback. We appreciate it!

Jan. 15th, 2021

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Guljit Saint-Lambert, QC

Very helpful and patient agents. I had questions answered well

3 years ago

Reply from NewSmile

We are always here to help! Thank you so much for the review. :)

Jan. 15th, 2021

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Deanna Rosa Bristol, CT

My appointment was with Angel and she was amazing. My lower jaw is oddly long and narrow but she was trying every thing possible to try and get the impressions as best as possible. She and everyone I have worked with at NewSmile have been amazing

3 years ago Edited January 10, 2024

Reply from NewSmile

Thank you so much for your feedback. We really care and want you to smile more! We are happy to be with you in your NewSmile Journey! :)

Jan. 15th, 2021

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Amanda Bee Toronto, ON

My experience so far with New Smile has been nothing short of amazing. From answering all of my questions to ensure I was comfortable, to fast shipping of my impression kit, assistance with finding the most ideal time for my impression appointment, and having live one on one assistance to make my impressions. Trish was very patient and made the process fun. I felt assured I got the best impressions. Cant wait for my aligners. Thanks New Smile!

3 years ago

Reply from NewSmile

We really appreciate you sharing your experience. Thank you so much for your feedback! :)

Jan. 15th, 2021

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Elias Kajjouni Pointe-Claire, QC

Im at the beginning of the process i feel that customer service is behind us to make it a great experience.. will see further down the road

3 years ago Edited January 10, 2024

Reply from NewSmile

We are happy to give you the best service! Always feel free to reach out if you have any concerns. Thank you for the review! :)

Jan. 15th, 2021

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Amyblogs Sarnia, ON

The Impression kit process has been wonderful so far! A little bump in the road, but nothing is needed but a little patience. Trish makes you eellike you are not a lone while doing your impressions and walks you through everything you need to do. Its like she is with you in the room! My first impressions did not take, so I am now waiting for a new shipment of putty to continue. Hoping for a quick shipment across the country :)

3 years ago

Reply from NewSmile

Thank you so much for this feedback. We really appreciate it. :)

Jan. 15th, 2021

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Dawn Hayward Humboldt, SK

Received the kit very quickly. My 14 yr old was able to do the impressions herself. Everything done in 30 minutes, and shipped back:)

3 years ago

Reply from NewSmile

Thank you so much for sharing your experience! :)

Jan. 14th, 2021

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Something New Chicago, IL

I received my impression kit. I was excited when my video conference started. My rep was very patient and helpful. I couldn’t finish the impressions due to my teeth not fitting the trays. Note: if you have crowding and long teeth request larger trays from the start.

3 years ago

Reply from NewSmile

Thank you so much for your feedback and apologize for the inconvenience. We advise that if the mouth is larger than the regular size you may request for a larger tray, if you were not able to request for one right away, we will send you another tray for free. :)

Jan. 14th, 2021

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Karim Rekik Montreal, QC

Great customer service but shipping is the problem

3 years ago

Reply from NewSmile

Thanks for your review, and our apologies, due to the Holiday Season, and current events, where shipments have been delayed by Canada post. We hope this will be resolved shortly.

Jan. 14th, 2021

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Kathleen Dodd-Moher Nepean, ON

So far so good. Staff was helpful with making the impressions, yet to receive my aligners

3 years ago

Reply from NewSmile

Thank you so much for your feedback! We are very happy to help! :)

Jan. 14th, 2021

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Jennie Grevers Woodstock, ON

Trish was friendly and patient with me while doing my impressions. I loved that we were able to "meet" online at a time that was convenient to me.

3 years ago Edited January 10, 2024

Reply from NewSmile

We are so happy to know that have a lovely experience. Thank you so much for your feedback.

Jan. 14th, 2021

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Joshua Grow Monroe, GA

I just ordered and started my impression session. It was quick and reliable - looking forward to a great result.

3 years ago

Reply from NewSmile

Thank you for your feedback! We are so happy to be on this journey with you :)

Jan. 13th, 2021

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Charlotte Duluth, MN

I have an amazing experience with the whole process even until I got my aligners. They keep updating you too.

3 years ago

Reply from NewSmile

We are happy to give you an amazing experience. Thank you for your feedback. :)

Jan. 13th, 2021

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Rochelle Constitution Hill, NSW

Took me 2 months to receive my aligners. It's worth the wait!

3 years ago Edited September 14, 2021

Reply from NewSmile

Thanks for your feedback! :)

Jan. 14th, 2021

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Nicole Weber Mosman, NSW

I am satisfied with the support team, they have walked me through the process properly and met my expectations. I am half way through my treatment now and whenever I have questions I just send them an email.

3 years ago

Reply from NewSmile

We are glad that you are happy with your experience! Thank you so much for your feedback. :)

Jan. 13th, 2021