NortonLifeLock

Name: NortonLifeLock
Rating: 2.9

2.9

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231 User Reviews

5.3

Overall Score

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2.9

star star star star_border star_border

231 User Reviews

5.3

Overall Score

Visit Site

The Good

The Bad

Bottom Line

Reviews

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Company Details

Monthly Price

Starting at

$9.99-29.99/Month

Identity Theft Insurance

Up to $1 Million

Time in Business

20 Years

Number of Reviews 231

info Source of Information

Author: Kaitlyn Short

LAST UPDATED: June 28th, 2023

We receive a commission for orders made from the links on this page.

Founded in 2005 and headquartered in Arizona, LifeLock offers identity theft protection services that include public records monitoring, financial account monitoring, and credit monitoring.

LifeLock is a modern identity theft protection company that services millions of members and provides identity theft protection to individuals and families.

According to LifeLock's website, "data breach criminals" often have the ability to commit identity theft long after a breach occurs. LifeLock will send alerts to customers of any potentially suspicious activity and will help address identity theft victim problems.

Using the promo code "BestCom," Best Company visitors can get 25% off (for first year) a LifeLock protection plan. Terms apply.

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The Good

Identity Theft Protection
Restoration Services
Million Dollar™ Protection Package
24/7 Live Member Support
Money-Back Guarantee
Pricing
Mobile App

Identity Theft Protection

LifeLock provides several identity theft protection services in an effort to catch identity theft and identity fraud before it happens.

LifeLock customers can receive credit monitoring services (See disclaimer below) from all three major credit bureaus (Experian, Equifax, and TransUnion), dark web monitoring, data breach notifications, social security number monitoring, financial account monitoring, and more.

***Disclaimer: If your plan includes credit reports, scores, and/or credit monitoring features ("Credit Features"), two requirements must be met to receive said features: (i) your identity must be successfully verified with Equifax; and (ii) Equifax must be able to locate your credit file and it must contain sufficient credit history information. IF EITHER OF THE FOREGOING REQUIREMENTS ARE NOT MET YOU WILL NOT RECEIVE CREDIT FEATURES FROM ANY BUREAU. If your plan also includes Credit Features from Experian and/or TransUnion, the above verification process must also be successfully completed with Experian and/or TransUnion, as applicable. If verification is successfully completed with Equifax, but not with Experian and/or TransUnion, as applicable, you will not receive Credit Features from such bureau(s) until the verification process is successfully completed and until then you will only receive Credit Features from Equifax. Any credit monitoring from Experian and TransUnion will take several days to begin after your successful plan enrollment.

Identity theft can ruin everything from credit scores and credit reports to taxes and savings accounts. Thus, LifeLock offers multiple identity theft protection services to help customers find the protection and security they are looking for.

Restoration Services

In the event that a LifeLock member becomes a victim of identity theft, the company will offer a number of recovery services to help restore the customer's identity to pre-theft status. This includes a dedicated identity restoration specialist and lost wallet protection.

Additionally, LifeLock assists with financial, medical, criminal, and tax identity recovery. For a fee of $300, LifeLock will also work with customers who have pre-existing identity theft conditions.

Million Dollar™ Protection Package*

LifeLock members who fall victim to identity theft will receive help from the company's Million Dollar Protection™ Package. The package includes reimbursement for stolen funds and coverage for personal expenses, each with limits of up to $25,000, $100,000, or $1 million depending on the plan that is chosen. If needed to help resolve the case, the Million Dollar Protection™ Package will also provide coverage for lawyers and experts for up to $1 million.

***Disclaimer: Reimbursement and Expense Compensation, each with limits of up to $1 million for Ultimate Plus, up to $100,000 for Advantage and up to $25,000 for Standard and Select (Norton 360 with LifeLock Select). And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits under the Master Policy are issued and covered by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: LifeLock.com/legal.

24/7 Live Member Support

As mentioned in several LifeLock reviews that are featured on BestCompany.com, LifeLock provides reliable customer service by giving customers access to 24/7 live member support agents. The identity protection service provider will notify customers (via alerts) of potentially fraudulent activity and will help customers determine how to handle the threats.

LifeLock will also monitor customers' information around the clock so customers can rest with a peace of mind.

LifeLock's website also provides a list of helpful identity theft protection advice and educational resources (regarding credit reports, credit score monitoring, social security cards, credit freezes, and personally identifiable information) for customers to access at any time.

Money-Back Guarantee

The identity theft protection company offers a 60-day complete money-back guarantee to annual LifeLock account members that request a refund within the appropriated 60 days post-billing.

Meanwhile, many other companies in the identity theft protection industry do not offer a complete money-back guarantee with their services. LifeLock's refund promise emphasizes the company's confidence as well as its service guarantee.

Pricing

LifeLock offers three identity theft protection options to choose from: the Select plan that costs $9.99 per month (for the first year), the Advantage plan that costs members $19.99 per month (for the first year), and the Ultimate Plus plan that costs $29.99 per month (for the first year).

Best Company visitors can use the promo code "BestCom," to get 25% off for the first year (compared to the renewal price), of all LifeLock identity theft protection options. Terms apply. These options include social security number alerts and credit alerts.

Within the industry, LifeLock's plans are priced at lower rates and allow customers the flexibility to choose how much they want to invest in identity protection services and fraud security.

Mobile App

Customers can get access to the LifeLock mobile app that allows them to receive and respond to alerts while on the go and easily obtain customer service help through the in-app member services feature.

With the LifeLock mobile app, customers can access their credit scores from all three credit bureaus depending on their plan. According to the LifeLock website, the LifeLock app also includes "dark web activity detection, fictitious identity monitoring, court records scanning, and investment account activity alerts."

Overall, the mobile app is an extra feature that helps protect customers from identity theft and identity fraud.

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The Bad

Device Security Availability

Device Security Availability

In terms of device security, LifeLock has plenty to offer. Unfortunately, some of the device security options that the company offers are not available to all devices.

According to the company's website, the Family Parental Controls, Cloud Backup, and SafeCam options are currently not supported on Mac OS.

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The Bottom Line

LifeLock offers extensive protection services as well as identity restoration services including stolen wallet protection to those who have fallen victim to identity theft or fraud from a stolen identity event. Additionally, the company offers a Million Dollar™ Protection Package and 24/7 live member support customer service.

LifeLock's Million Dollar™ Protection Package covers stolen or lost documents, travel expenses, lost wages, and more (See "Million Dollar™ Protection Package" for details and accompanying disclaimer). The company also provides educational resources, a money-back guarantee, a detailed LifeLock mobile application, and reasonable pricing in comparison to other protection services.

LifeLock has three identity protection plan options that members can choose from - the Select plan, the Advantage plan, and the Ultimate Plus plan.

The company's plans can include credit, social security, bank account, credit card, and crimes/other alerts as well as credit report and credit score monitoring and updates from all three major credit bureaus, etc.

The one major downside of the company is that some of its device security options, such as the Family Parental Controls, Cloud Backup, and SafeCam options, are not supported on Mac OS devices, which may limit some LifeLock account members from having additional protection against identity theft and fraud.

Above all, if you are looking for a reliable company to help protect your identity and personal information from theft and fraud, LifeLock is a great company to choose from.

***Reimbursement and Expense Compensation, each with limits of up to $1 million for Ultimate Plus, up to $100,000 for Advantage and up to $25,000 for Standard and Select (Norton 360 with LifeLock Select). And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits under the Master Policy are issued and covered by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: LifeLock.com/legal.

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User Reviews

Star Rating

2.9

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231 Reviews

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36%

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Troy Williams Metairie, LA

Ok,. I received the run around for days with Life Lock. Misinformed on the process from customer service. Wasted time On the computer and phone for hours. Finally got an agent that knew what they were talking about total contradiction of what I was told. I asked to speak to a manager was totally disregarded and was told they may call me back. Decided to cancel service because the total misguidance misrepresentation and lack of customer service. Let’s not forget poor management would not even take a minute to talk with me. The only good thing is I am on a trial membership and could cancel before payment. WOW Had a terrible experience and wasted hours of my time.

1 year ago

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Christian Davila San Diego, CA

I have had Norton installed on my computers for a few years. The reason for initially acquiring Norton was for its cloud backup capability as a I have several big files that are the product of many years of work. My computer drive failed so I restored my files into a new drive. Many of the files were restored except for a few big files with extension .slx, .m, and .mlx. I can conclude that Norton is not capable to backup all type of files and it is not transparent about this concern. I will have to go through an outside agency to try to recovery my files from the drive that failed. I need Norton to reimburse me for any expenses associated with the recover of my files and to compensate me for the inconvenience. Norton case #: 78299019

1 year ago

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Tanya Miller Asheville, NC

Husband lost wallet today. It's been like pulling teeth to get their help. We've been paying monthly for a number of years for protection. Needed to upgrade to a higher level today. Was told after paying over the phone that I could enable the new features in an hour. 2 1/2 hours later website still not showing updated account. Had to call again to get and yet another outsourced call. Person tells me it could take another hour or two and could be an issue with their "system". Meanwhile, my husband's wallet is lost and the only company we've put our faith in to protect us is severely letting us down, wasting a ton of time on the phone. Other people on the phone sound like they're really struggling to give information with a lot of "Uh" and "um" and "Hold on for a minute". They don't have it together and we need to find a different company and fast. If Lifelock cared at all about their customers they would be on top of the situation IMMEDIATELY, because when identity theft is a real threat, they should NOT make you wait at all help. Can't recommend this company. Find another one instead.

2 years ago

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Katie Tucson, AZ

I recently went to cancel my service, as far as I could tell the service was good but after my experience with trying to cancel I do not trust them. My doubts started when I need to update some of my personal info on my account. Their website had a lot of errors and I had to call to have it fixed. Then when I decided to cancel the service I had to call multiple times because the auto renew would not turn off. Even to this day they will not remove my credit card information and my member information still says it will renew even though they say it won't. If they can't update a simple website and properly manage customer information for their own purposes I truly believe they can't monitor identity protection and I wasted money on them.

2 years ago

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Debbie Watson Oxnard, CA

My sister and I were both going to sign up for LifeLock, but after this experience with out mother we have decided not to put our children thru this mess. My mother passed away and I notified LifeLock. They required her death certificate, which I immediately provided. It has now been over a month since I notified them and they have not cancelled her account, We have a current charge on her credit card which I asked them to remove. They have not done this. I called them 2 weeks after the initial call and was told that they do have her death certificate on file but they have no idea how long it will take to close her account.

3 years ago

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DB Boynton Beach, FL

On Nov 5th I became aware of someone attempting to create a Lifelock account using my virtual Master card debit card on PayPal. I contacted Norton and they said I had to contact PayPal to get the charge denied. PayPal generated a dispute and unbelievably allowed the charge to go through today denying my claim. This even though the person who signed up for the Lifelock had an email address in Russia and I clearly live in the US. Since this morning I have called Lifelock twice. The first time, I spoke to support and while waiting for 30 minutes for a Supervisor to get on the call, the call was disconnected. I called a second time and spoke to a support person in what was supposed to be the Cyber Security department and a case was created. I was on hold for another ½ hour until Ian came back on the line and said he could not get a Supervisor on the line and said they would call me back. That was 4 hours ago. In the meantime, I have no idea what the Russian hacker is attempting. I want someone to contact me immediately and help me deal with this. Preferably someone from the US who has the power to get this done.

3 years ago

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TattTot Hampton, VA

Very bad, you will be wasting a lot of time. I was spent 2 days to get refund and dis-enroll. I spend 3 days attempting to add information to my case for Identity theft. The reps didn't believe and didn't add the police report numbers I provided them. Yesterday I was on the phone from 5 pm to 2:30 am . Today from 7:30 pm to 11:57 pm. The employees, give you an 8 digit case number and don't half the stuff you say to them in the notes. So i spend so much time recapping I forget what all questions I had. I asked for tutorials to understand the products I purchased to get more bang for my buck. I am tired so I requested full refund since they didn't do anything but take my money.

4 years ago

Reply from NortonLifeLock

We appreciate you taking the time to submit a review of NortonLifeLock! We would be happy to discuss your concerns in further detail. Please feel free to call us directly at the phone number below at your convenience or reply to this message with a good time for us to reach out to you and your best phone number to be contacted at.

Sincerely,

NortonLifeLock Member Services
Office: 844-450-2556
Email: executiveescalations@lifelock.com

Aug. 13th, 2020

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Diane Brown Prescott, AZ

Their customer service is poor. We wanted a list of all the payments we made to Lifelock since 2017 for the Equifax lawsuit. It was like pulling teeth to get a copy of my payments. First, I was told I could get it through the website, but it only gave me 2019's payments. I had to try 2 more times, talking to a customer service rep each time before they would send me a copy. As it turned out it took 48 hours to have it sent to my email. My husband had to get a copy too. He had to call 3 times to get any service. Two of the times they promised to send his payment record within 48 hrs, but he never got an email with the information. Today he called again requesting the info and this time it will come to his email within 7 to 14 days!! (How much do you want to bet he doesn't get it?) He asked to speak to the supervisor, but the supervisor was not there. I suggest getting Lifelock, only if you are sure you will never need to call their customer service because the workers are incompetent and that is the best I can say for them.

5 years ago

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Carl Saint Paul, MN

Lifelock used to be okay, but has gone downhill. Their customer service is poor. I recently got a scam phonecall from someone who says I signed up for their computer protection service and would be charged $200 if I didn't call to cancel. It wasn't evewn a toll free number. I called Lifelock to report it and for some reassurance that if they did get my information I would be covered. Instead I was told not to call that back as it was just phishing for information. But if they do charge me they obviously got my information from me when I "signed up" for it and I am responsible for the charge. So all some scammer has to do is tell Lifelock I "gave" them my information when I "signed up", and Lifelock will refuse to pursue it. I called back to speak to a supervisor but the second rep refused to get me one. The second person made me go through identifying myself even though their automated syatem had already done that. What am I paying them for if all an identity thief has to do is say I gave them my information?

5 years ago

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Duane Stewart Houston, TX

When reviewing a major credit card statement online, I found 2 transactions that were unfamiliar and way out of character for my purchase history...foreign air travel...never previously used airline...foreign names used....high purchase amounts....last minute travel purchase! Lifelock has never sent a legitimate alert other than sex offenders thou I have several fraudulent purchases made on cards a year requiring cc changes. Now I am told by the foreign customer service representative that that my twice upgraded plan does not cover financial transactions and liability coverage is only $100,000. I have been a member for many years and when I initially signed up, the coverage was for transactions and $1M coverage and over the years I have upgraded to receive extra coverage benefits. I now see that my current upgraded plan does not exist and has been replaced by the advantage plan which has diminished benefits and have been encouraged to upgrade again to the next higher plan to receive the protection I had initially paid for and continued to upgrade to receive. I am finding that my membership fee is simply paying the premium for the insurance company that is ultimately responsible for fraud losses (if you can get them to cover them). Prices continue to go up (with new and wonderful plans) but coverage (if it really exists) is degraded...they keep moving the bar with each new plan. Will be canceling as I see no evidence of monitoring the several fraudulent transaction I get a year with extensive use of one credit card.

7 years ago

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Linda Edwards Columbia, SC

You can make the experience better by posting this review for me and by making it so that I can login without use of social media. I had LifeLock for a very short time. Whether or not their services are effective, I cannot say, but use of my identity was rendered unto me alone before, while, and after giving them my business. I leave them one star because they sent me a letter through the post and in bold print was the phrase, "We miss you..." A company known to protect identities blatantly announces to anyone who happens to see your mail that your identity is not protected, therefore theirs for the compromising...? Bad form.

7 years ago

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scot Hobert Burbank, CA

I am a current paying customer of LifeLock. On 9/14 I purchased a new car, within minutes of the auto dealership and JP Morgan Chase made an inquiry to my credit, CREDIT KARMA notified me of the inquiry stating who was checking my credit. LifeLock, even though they claim to have your back and notify you of such inquiries did not and has not since that date. I attempted to contact LifeLock by phone, good luck! They claim they are too busy right now due to the Equifax breach, I tried every which phone option to speak with a live person and kept getting their inept computer robot, when I finally got to an option I could wait to speak with a live person, I was told it was a 55 minute wait. I sent them a memo through their website, they have not answered, I tweeted to them, they have not answered and I sent a message through Facebook, they have not answered. This company is profiteering from the Equifax breach, they are instilling false security and they are not available to their consumers. It's obvious that they have not brought on additional people to handle the volume of calls and are just operating business as usual. I have filed a complaint with the State of California Attorney General for fraudulent business practices and with the BBB and will continue to post everywhere I can to warn hardworking people to not waste their money or time as this company does not do what they claim to do. You cannot even just go onto their website and cancel your subscription, you have to send them a memo and they will get back to you. Its a sham and they are a fraud people, save your money and use a company that actually does what they claim to.

7 years ago Edited September 14, 2021

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William Yost Syracuse, NY

I joined Lifelock and on the site, there is a place to read your credit score. It says if your score does not show up in 24 hours to give them a call. It didn't and I did. I called at 5pm after work and after pushing through prompt after prompt was told to say my name clearly. They could not find my name, so I was put on hold. After 60 minutes (was told approximate wait time was 40) , I had to just call back another time; later at night this time and went throught the same thing, only this time I was told my approximate wait time was now 67 minutes. Couldn't do it. Throughout the week, the same scenario happened another 4 times until I FINALLY got someone...with a very think Indian accent I could hardly understand. All I got was fast talking and "um..." between every other word. Now on the site, it says "US based customer service"...yeah...okay. So after not being able to find me in the system, which was odd since they charged my card after all, he said he was going to pass me onto someone who could help. I got more prompts and was then told that my approximate wait time was 80 minutes. It was at this point that I said "forget it" and requested cancellation of my service. It wasn't worth the headache. They say the recent data breach with Equifax is the cause for such long hold times and I get that, but they should still have a team of people to deal with everyday membership issues so those of us who were not affected don't have to wait for almost 2 hours to get something done that takes less than 5 minutes. Really wanted to like this place, but I'm afraid it's a no.

7 years ago

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AM Honolulu, HI

Ugh where do I start?? First of all, it took me seven separate calls / transfers at Lifelock to actually help me to finally open an account. How many staff members do you actually need to get an enrollment correct? I could not open an account on their website because "They could not verify my identity". Hm, normal, I changed my name, moved to several different locations within the last few years. Rep #1: I was on hold for about 30 minutes before someone answered. The rep had me spell out every single piece of personal information. Normal. Read me a ton of disclosures. She said she couldn't sign me up for the Ultimate Plus plan and could only sign me up for the Basic plan. But she could transfer me to Member services who would be able to upgrade my plan. Rep #2: So I got transferred, waited another 30 minutes on hold, and finally connected to someone. Member services told me they could not upgrade me to the Ultimate plan. They said they would delete my basic plan and start the process all over again. Read ALL of the disclosures again even though I said I already heard them and had me repeat ALL my personal information again. After all that, she still couldn't sign me up for the Ultimate plan because they couldn't "verify my identity". So we nixed the signup process. She said to call a credit bureau and confirm my information so next time I call Lifelock, I could give them the correct information. Note: All my information has been updated including my name on all government documents. Call #3: Credit bureau (not Equifax)- got to someone right away. The rep confirmed my new name, address, and phone number. Call #4: Called back Lifelock, waited 40 minutes this time for someone to take my call. Went through the enrollment process AGAIN. Yes all the *beep* disclosures (that could easily be read online, signed by me online, or sent to me after the call) were read to me AGAIN. I had to repeat ALL my information twice to the rep. Great fun. The rep said the same thing, sorry we can't sign you up for the Ultimate plan but we can sign you up for the basic. They went to confirm with their supervisor. "Oh the website is down now due to the large amount of users trying to enroll at the same time" she said. "Can you try again tomorrow morning?" Call #5: Next morning: Was on hold for 30 minutes again, the rep finally picked up, I said I had 5 minutes before my meeting started, I said I'm going to hang up. She said, "Its okay I can speed read the disclosures" She proceeded to read the disclosures extremely SLOW and took about 3 mins to do so. I gave her some of my information but had to go for my meeting and didn't have time for their shenanigans this time. Call #6: On hold for another 40 mins this time. Rep picked up and proceeded to go through the entire enrollment process again. Read ALL the *beep* disclosures (I hate them all now) and had me repeat my personal information twice AGAIN. She said she still couldn't sign me up for the Ultimate plan. She talked to the supervisor and said "Maybe we can trick the website and sign up your spouse as the primary and you as the secondary". So we did that. I gave all of the information and she said that now my spouse was the primary and I was the secondary on the account. But I wanted to be the primary, I didnt want my spouse to have to call in whenever I needed them to etc. I handle everything in the household. So she said she could transfer me to member services who could help me change the order of primary vs secondary on our account. Call #7: Transferred to member services (on hold for another 40 mins). Joe (the first coherent rep I spoke to throughout this whole process) said I didn't have an account setup for me. Just my spouse. OH WOW. NOT A SURPRISE. So the information from the rep on the previous call was ALL WRONG. She didn't sign me up for an account, just my spouse. Seriously?? So I went through the whole enrollment process again with Joe who actually helped me get a separate Basic plan (I am basically annoyed with everything and just settle for this plan already). He said I could cancel my spouse's plan if I didn't want it. BUT they needed my spouse to grant me third party access so I could cancel the account) And I didn't want a plan for my spouse (they didn't even want one after hearing about my issues with Lifelock) so I said I would call back with my spouse on the line later. Call #8 (Bonus call): I call back with my spouse on the line. Waited 30 minutes on hold, got hung up on, called back again, waited on hold for another 30 mins. I told the rep that my spouse was on the line this time and we needed to cancel the account. The rep needed to confirm a few qualifying questions and then I was given third party access to cancel. The rep said he couldn't find my billing information and needed to talk to the billing admin. Really?? I just gave all MY personal billing information to the rep yesterday to start the account, why did Lifelock not have it? Where did the information go? So I confirmed MY card that I used yesterday to start the account for my spouse. The rep still "couldn't find my information" but could "update the account" for me. WOW REALLY?? He then proceeded to ask me whether the full amount billed could be charged on my card and for me to respond with "Yes" or "No". I said "Well if there are no charges because I started this account yesterday then Yes" He said "I have to read the question again and you can only respond with Yes or No" At this point I am livid, the entire process was terrible. Finally got things taken care of and was happy to hang up, hoping never to talk to Lifelock again. In my opinion, the reps at Lifelock need training and they need to all be on the same page with procedures. Who ever manages this company really needs to learn how to operate an actual company. This type of situation would never fly with any company I see out there nowadays.

7 years ago

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Em Spokane, WA

My husband called to get information on their services did not give our card information and said he needed time to talk to me & think about purchasing through them. He unfortunately did give his personal information though. What do I find today? $118.79 charge from Lifelock. We try calling to find out how they could charge our account and they keep wanting to send us to an automated system, to which we do not have a passcode for. After a 15min phone call they claim they will reverse the charges they did not have authority to pull. If they don't, I will be reporting this to my bank as a fraudulent charge!

7 years ago

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Jon Wacker Grants Pass, OR

Tried to enroll online @ lifelock.com. Saw no indication of how or where to enter the promo code without first signing up for full price. When I called the customer service line, 800-416-0599, the representative said she had no knowledge of the online enrollment process, but could sign me up over the phone, after having already spent 20 minutes navigating the website and entering my personal information, I had no desire to begin the process again, and told her so. She then offered to transfer my call to the sales department, which "might" be able to answer my questions about where to enter the promo code. After wasting another 5 minutes listening to an automated menu, I was told, by the robot, that they needed me to enter my account number to proceed. Since I evidently had none. I hung up and began looking for alternative providers, which hunt eventually led here. Have a nice day!

7 years ago

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Susan M Crider Pinckney, MI

I purchased the basic Lifelock plan, which customer service told me covers any new credit applications. Two weeks ago, I opened a new charge account. I have yet to receive an alert from Lifelock. When I just called customer service, they said that "not all companies participate" with them, so not all credit applications would result in an alert. A new American Express account with a $12,000 limit does not alert me??? The rep wanted to review all of my personal information again, which I assured her that I had just double checked online. They email almost every day with adds, and have my correct telephone number. This service may work beautifully for some people, but I consider this a big failure. I wonder now if I wasted almost $100, but guess I will decide what to do about it tomorrow.

7 years ago

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Dave Morton Grove, IL

Having had problems with my identity theft, I chose LifeLock to assist me, in the future, if there would be more problems arising. I selected their middle program, and this month my subscription was up for renewal. Instead of renewing, i cancelled....There were 3 different instances where LifeLock should have notified me of someone looking into my credit situation. Applied for a loan, applied for a new credit card, and notified that someone fraudulently used my social security number to apply for a credit card with an approximate $4,900 plus balance. Never heard one word from Lifelock of goings on with my credit reports. Upon canceling their service, i received apologies....sorry, apologies for slipping thru the cracks did not do it

8 years ago

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Nicholas Roberts

The service costs too much to add children. Additionally, they don't support accounts with multi-factor authentication well. If your bank or credit card company uses multi-factor authentication (a username and password, and then a security question) you will have to babysit your LifeLock account on a regular basis (multiple times a week). They support a single question, however the next time that security question rotates to a different question, you will have to log in to LifeLock to change your answer again. Furthermore, they are usually slow to get alerts. They usually lag 24-48 hours behind any transaction made, sometimes longer. If you want to get an alert within hours or minutes of a transaction, look elsewhere.

8 years ago

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John R.

Terrible service. When I watched their infomercials they show a group of people in a room and when they try to access their accounts, everyone with Lifelock got a text message within seconds of the attempt. In reality, whenever a questionable charge hit my accounts, it took Lifelock a MINIMUM of 24 hours to notify me. In some instances, especially on weekends or holidays, it would take up to 72 hours to notify me. A lot of damage can be done to your account in 24 to 72 hours. I lost confidence in this service quickly. Calls to LifeLock Customer Service were answered with comments like this slow service is normal. They didn't know what I was talking about when I cited their advertising. I did a better job myself by just checking my banking online daily. I would see things posted to it within minutes of charges being placed. Why it should take LifeLock days to notify me is unconscionable...and deceptive advertising in my opinion.

8 years ago

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John

I enrolled in LifeLock Ultimate-Plus in December 2015. I found out Monday, 4/18/16, that someone had filed a fraudulent tax return using my SSN. I waited on hold for 15-20 minutes (3 times) and finally gave up. I called the IRS and got excellent help from the representative. I finally reached someone at LifeLock today, 4/21, who would "email" the information that I needed to proceed to protect myself. When I asked if Lifelock was going to contact all the necessary parties that needed to be notified, which are several, I'm pretty sure the answer was no. But he was evasive in his response. I should have dumped them when I was notified that I was a member of the "class" in a class-action lawsuit settlement related to them not doing what their advertising and high paid spokespeople say they do. Poetic justice!! I'm just going to freeze my credit through the 3 bureaus since I don't plan on buying anything. I'm dumping this company.

8 years ago

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Jim Barbuzzi

I was a member of Life Lock for a couple of years. My wife and I were paying our dues annually on her credit card. When I became unemployed we decided not to renew our membership so I called to cancel and they put me on hold listening to identity theft horror stories. When they finally answered the phone a very nice gentleman convinced me to renew my membership but just pay monthly rather than one large annual payment. I thought that would be the most sensible thing to do until one month later I noticed that they took the total annual payment out of my checking account without my consent. Now i'm wondering if I will need identity theft protection from Life Lock. Jim B

8 years ago

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Marlene

had lifelock for 1 yr after having id stolen thru Anthem/BlueCross/Blue Shield in Jan of last yr. Cancelled my service after getting an e-mail that it would cost $220.00 for another yrs protection. Was given hard sell to try and keep me but was polite in telling the rep that I decided to go with my banks protection plan. I had 2 cases with lifelock were I was not notified of a large purchase until 3 days after it happened and another where my bank caught the fraud. After cancelling the next day I got 1000 scam e-mails (not joking) and 1 of my credit cards was charged with $600.00 in charges - just too coincidental after cancelling and the next day had this happen. Would not recommend this company.

9 years ago

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Michael Webb

Have been a member for a long time. When I called to ask about the billings I was receiving, the agent could not look up all the information. Each time there was a question, he had to put me on hold and make me wait for several minutes. All in all it took more than a half hour to remove my son from the account, and downgrade my membership from $150 to $99 per year. None of it could be done on the website, and the agent was slow and clumsy. This is not at all a great and responsive company. The copy above was obviously written by a marketing company, not someone who has to actually deal with them.

9 years ago

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june cook

i started with Lifelock almost from its beginning. I was notified at one point of a credit card breach, but monthly emails confirmed I had not problems with my ID. Then in February, 2016, I received a call from Citibank asking if I had applied for a credit card. Then a call from Bank of America, and then one from Capitol One. Not one from Lifelock!!! When I called Lifelock, I was met with a rude employee who said Lifelock was no longer allowed to deal with the three credit bureaus. I had to handle these myself. Not one follow up call from Lifelock. I cancelled. How they maintain such a high rating is a surprise to me.

9 years ago

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Panyia Lee

Really upset at LifeLock at the moment. How is it allowed for me to add any person I want to My Personal accounts and manage it and pay for it. But when i have an issue or try to upgrade it. I , the one who pays for it, has to have the other person consent on changing their accounts. Then I was told that I had to sign a authorization form or power of attorney form. Why?? In the first place I was the one who made the decision to add that person into my account. I don't understand why when I'm doing the changes, I will have to ask for the other person's permission,to change anything. If I am the primary account holder , I should be able to change it as much as I want. But when I cancel my account, everything is canceled. I don't understand it. if I'm able to cancel both accounts why can't I make decision of fixing one simple letter in the added persion name; which the mistake was made by one of their employees!!!! Literally you're telling me that I could add anyone to my account but I can't make any changes. And the only person who can make the changes is the person themself. What's the point of having me as the primary account holder if I can't even make any changes???? I m a very upset customer. Don't get me wrong @Lifelock is a good company for identity theft. And I would recommend it to anybody. But with this bad experience, I will say I will not be a return customer because the system that they have doesn't make any sense. Until they have this fixed I wouldn't mind coming back but until now I'll find my help elsewhere. ‪#‎Lifelock‬ ‪#‎badservice‬ ‪#‎upsetcustomer‬ ‪#‎ID‬ ‪#‎cancellation‬ ‪#‎upset‬

9 years ago

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Brett Petersmark

I recently had 2 AM Ex cc applied and one got approved by someone else online and the one that was approved showed up at my front door. I called Lifelock and Pete from service told me that some systems aren't monitored and since I had the basic package that is probably what happened. He suggested I can upgrade. I then asked him if my Identity had been stolen, not just a cc but someone was successful in applying for credit and charged something that I was now obligated under my info, what was the process of restoring my credit back to before the incident. He shared they help restore it but can't do the credit. I asked so I need to do leg work and you help or Lifelock restores my credit. He shared he personally helped restore customers identity. He shared that Lifelock used to call it resolution but now they call it restoration. I didn't agree how he danced around how I needed to do some information gathering. Then I checked the FTC and found out Lifelock is being sued again for $12 million, July 2015 for false advertising on "Alerts and not protecting customer personal information like large institutions". I can verify as a client with them for years I rarely ever received any alerts and have had multiple cc that the bank resolved in the same day. I am changing to Safe ID Trust who does 100% complete restoration and now monitors.

9 years ago

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Ionela

I had my information stolen from my computer and I decided to call life lock and I got the protection, I had the middle one, not to much not to less. I told them that my name, social security , address ,birthday and pictures were stolen, after almost 2 months off being protected by them I open 2 bank accounts and bought a car and applied for 4 different jobs, life lock didn't send me any alerts at all, they just took my $29 a month for 2 months without doing anything for me, I told my mom she should get it to, she did and today she bought a jeep for $21k no one contacted her about this loan. We both cancel service with life lock, is just waist of money. I didn't feel protracted at all

9 years ago

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Michael

This service is worthless. I got my first alert months after enrolling, when I had already received multiple alerts from Lifelock. When I attempted to call into the AVR, it requires that you enter your phone number. I entered it but the system never recognized it or understood it from the keypad. This is 2015 and this technology has been around for 30+ years. I logged onto the website, but the alerts were not visible from the site. The capper was when I called the service to ask about an alert, they did not verify my identity short of asking for the phone number associated with my account. Because of the rotten service and the lack of security, I decided to cancel. When I cancelled, the operator still didn't verify my identity. Don't walk, run away from this service. Lifelock has been fantastic and I highly recommend it.

9 years ago

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Karen

It didn't work, and I wrote to them several times, and here's what I finally was told even after asking if there was a service I could PAY for. If I have to do it myself, then why click on their link? Here is their reply: Unfortunately, we're not able to assist in the opt out process. If the company has additional criteria that must be met, you would need to follow this in order to complete the opt out. If you're having trouble with a particular site, please attempt to contact them directly to request this removal. LifeLock does not offer, nor can we refer you to, a paid service that can remove this information for you. I apologize for the inconvenience. Amber LifeLock Support Team

10 years ago

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Hortensia Miami, FL

We received a call this morning from LifeLock that an account was being opened in my husband's name. Well, he did apply for a new Citi credit card around 5 days ago, so this was okay. However, during the month of January he also applied for an auto loan and this wasn't caught. In addition, I opened two new credit card accounts this month too and neither were reported nor were we notified. I asked the LifeLock representative about this and he basically read from a script, saying that not all transactions are caught and that our benefit was the $1million protection. Well, this protection comes in "after the fact" after our identity has been compromised, so I wonder what exactly it is they do to PREVENT identity theft if not all new accounts are caught? They only reported to us 1 out of the 4! Not a very good probability. We've had this LifeLock service for more than a few years but now I'm wondering if it's even worth it? Not sure anymore, was not very pleased with the response the representative gave us nor did he give us a good feeling about "feeling secured"!!

10 years ago

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Fred

I had LifeLock for several years. In Nov 2014 my checking account was invaded and drained. I did get everything restored and corrected but it was thru my bank, NOT LIfelock. I, myself, discovered the invasion thru an e-mail I got from alerts I had set on my bank account. My bank took all the corrective measures. They corrected it within 24 hours.I LifeLock never, never sent me one e-mail alert, phoned me, or notified me in any manner - even though they had my bank account info, debit card info, etc on file and this was an unusual transaction, one massive, complete withdrawal of close to $700. The only type of notification I received from Lifelock in November, when my bank and I were taking care of this, was about a new sex offender in town. Thanks a whole bunch LifeLock!! How about paying more attention to my bank and credit card accounts and letting me know when something is amiss with them, instead of concentrating on pervs and criminals. I can access that info for free thru public records. Don't waste your $$ on LifeLock. They will take your money and spend it to make more glittery and promising commercials and spend little if any to protect you.

10 years ago

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benny colvett

Perhaps I expected way too much. BUT I had 2 transactions over $400 each and on one it was the purchase of a gun and it took 4 days to send me any kind of notification. The other was a $400 withdrawal and on the 3rd day without getting any type of notification I called and was asking just what reason that they had for taking so terribly long to notify me and the customer service said that they were closing my account and hung up on me. So what kind of business are you running. Are you just there to take money and we questioned you drop the client. Very horrible and terrible service and customer relationship. I would not recommend you to nobody.

10 years ago

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michael ciabocchi

i signed up for lifelock ultimate 1 day ago. was sent a tem id and password, got logged in. after successfully changing my ID to my email, i could not chaNge the temp password because the system was down. today i started the process again, all was smooth until i was asked 3 questions and whether they related to me( street name etc) and how much was my mo bill for the last car leased or bought. (seperated from my wife,i tried calling her because u have a whopping 5 minutes to answer questions...it's natural that some spouse pay bills and the other does not know or remember the amount.. i tried reaching my wife, unable, so i guessed. i was wrong. i was given 1 chance to answer another qustion which was what state was my ssn related To. had the right answer, got a notice sorry, we can't verify your id ,call this number. i cAll the number explain the issue, i'm then asked to answer a series of questions related to my credit report such as who is my mortgage with (my loan has been bot and sold at least 5x since i took it out) i don't pay most bills so i stated i would probably not be able to answer Some things because my wife pays a good majority and i don't have a clue how much my utility bill may be. so iasked if i could conference in my wife to help me answer questions and was told no, you have to call back wioth her on the phone. what? i can't conference her in, don't live with her so how do i call back with her on the phone, meet her and share a cell phone and answer questions. ? what's the difference between caling back with her already conferenced in and being physically with her? so i was told if i tried and answered incorrecty i would have to furnish a copy of my credit report(really?) or verify my id with a utility bill(it's in my wife's name so i have no utility bill in my name) and some other things. i asked if i could cancel, but before that's done can i try the process again. i was told no. unfortunately some couples seperate or get divorced and lets say the husband continues to provide financial support, which is not an issue) but doesn't know who the mortgage is paid to or other questions related to bills THAT I PROVIDE $ FOR BUT DON'T PHYSICALLY PAY , HENCE I MIGHT NOT KNOW THE AMOUNT OF THE UTILITY BILL, OR WHO HOLDS MY MORTGAGE, OR THE PAYMENT ON MY LAST CAR LOAN OR LEASE PAYMENT BECAUSE MY WIFE PAYS THEM, I PROVIDE THE $$> HOW CAN U POSSIBLY ANSWER THOSE QUESTIONS, AND IF U CANNOT, JUST WASTE MORE TIME, SIGN UP TO A CREDIT BUREAU AND GET A CREDIT REPORT AND SENT IT OVER AND YOU'LL HEAR FROM US..WHEN? A WEEK, A MONTH A YEAR. WELL SIR AFTER YOU ANSWERED 1 QUSTION WRONG NEAR THE END YOU COULD HAVE HIT THE BACK BUTTON AND RETRIED, REALLY? WHERE DID IT SAY THAT. IT DOESN'T..IT TAKES YOU TO THE 4TH QUESTION ABOUT WHERE YOU SSN#(STATE) ORIGINATED FROM)...THAT'S WHERE I GOT BOUNCED. ROUGHLY BETWEEN LAST EVENING AND THIS AM I SPENT 2-3 HOURS TRYING TO SORT THIS OUT. $25 BUCKS A MONTH. I WOULD NOT PAY A DOLLAR FOR THE SERVICE , WHICH I COULDN'T DO ANYWAY BECAUSE I CAN'T ANSWER QUESTIONS THAT SEPERATED COUPLES OR DIVORCED COUPLES MIGHT NOT KNOW...GOOD LUCK LIFE LOCK...IF YOU ARE IN MY SHOES, UNFORTUNATELY SEPERATED, DON'T WASTE 3 HOURS AND LOTS OF HEADACHES. ONE DEPT HAS NO IDEA WHAT THE OTHER ONE MAY ASK YOU. IT'S NOT SEAMLESS, IT'S SOUNDS LIKE A GOOD IDEA, BUT NOT MY CUP OF TEA... LIFELOCK, LISTEN CLOSELY, FROM THE MARRIAGE FOUNDATION, BASED ON CURRENT RATES OF DIVORCE, 39% OF COUPLES WILL DIVORCE. COUPLES THAT SURVIVE THE FIRST DECADE FACE IDENTICAL RATES OF DIVORCE REGARDLESS OF WHEN MARRIED. 1 IN 5 OCCUR AFTER 20 YEARS AND ON AND ON..YOU ARE MISSING A DEMOGRAPHIC THAT REALLY BOGGLES MY MIND THAT NO ONE IN SENIOR MANAGEMENT HAS FIGURED OUT. IF I CAN'T ANSWER QUESTIONS ABOUT FINANCES, HOW CAN I EVER BE APPROVED FOR YOUR SERVICE. I ANSWER 2 OUT OF 3 CORRECTLY , WAS GIVEN, I THOUGHT A CHANCE AT REDEMTION BY CORRECTLY ANSWERING THE 4TH TO NO AVAIL AND CANCELLED MY "MEMBERSHIP" OH YEAH "ON A PRO RATA BASIS" SINCE SIGNING UP..THAT WAS ABOUT 20 HOURS AGO. CAVEAT EMPTOR

10 years ago

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Debbie Singer

My father had Lifelock for several years. When he became ill, I found fraud dating back for a year. I advised them about the fraud and they told me to first work with the credit card company and when the credit card company made their determination and there were still disputed charges they would then start their review of the situation. I did as they told me and during the credit card company investigation my father died. I have full POA and I am the sole heir to the estate. I contacted them to get them to intervene as instructed and they refused. They said the fact that my father died meant they no longer had any responsibility. I pointed out to them that the fraud occurred while he was alive and the fraud had been reported to them prior to his death. His death should not invalidate them protecting him from the fraud that occurred during the dates he was covered and all premiums had been paid in good faith. This is a contractual violation. I have filed a complaint with the BBB as well as the Texas Attorney General's office. I will take further action if need be but that is so unfair that I would have to go to these lengths to obtain their assistance, under the contract, that my dad paid for. Period.

11 years ago

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Kamalnayan S Bhatt Anniston, AL

Life lock was good company, but since Norton took over the Life-Lock it went down to hell. They are not keeping their promise and what they advertise every service you add extra subscription I am with Life Lock since 2008, never had single problem since Norton purchase the "Life-Lock" their services went down the hill. Price went up and no service.

2 years ago

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Paul Sheely Wayland, MI

Getting ahold of a live person in customer service is brutal. I too have had several accounts that they quit monitoring and have been unable to get them added satisfactorily. I canceled my service and find that they will not refund the remaining 7 months on my family service. You have to cancel within the first two months of the renewal date. That is poor customer service and I do not recommend Lifelock.

2 years ago

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Sir Patrick Flynn Asheville, NC

LifeLock Customer Service is the absolute worst I have experienced with finance/tech companies in my life! CSR services are outside the USA, reps only read scripted responses, no method of resolving real-time issues with their system. I have been locked out of my account due to a fault in the 2-factor security and reported this over fours days ago, still unresolved!!! When are companies going to realize we humans demand better on the service side of their marketing?

2 years ago

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Janet Skubik Minneapolis, MN

I have been a member for over 10 years. Is it worth it? No!!! I just called because Vanguard opened up 5 bank accounts under my name and they are not able to help unless I can call the Bankcorp they opened and get information on a accounts I did not open. I have the advanced LifeLock. How did they open 5 accounts and LifeLock not know? Asked for a survey and did not receive it.

3 years ago

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David Sparer Los Angeles, CA

NEVER, NEVER, NEVER USE NORTONLIFELOCK!!!! THEY HAVE HORRIBLE CUSTOMER SERVICE - ALL IN 3RD WORLD, OFF SHORE, MINIMUM WAGE CALL CENTERS. IF YOU HAPPEN TO GET LUCKY ENOUGH TO GET AN AGENT THAT ACTUALLY KNOWS HOW TO AND ACTUALLY DOES TRANSFER YOU TO THE UNITED STATES, IT'S JUST AN OPERATOR THAT PROMPTLY TRANSFERS YOU RIGHT BACK TO ANOTHER 3RD WORLD, OFF SHORE, MINIMUM WAGE CALL CENTER WHO WANTS ALL YOUR PERSONAL INFORMATION. THERE IS NO NUMBER TO CALL THE US CORPORATE OFFICE TO COMPLAIN. NORTON LIFELOCK CORPORATE POLICY "TOO BAD, SO SAD, WE ALREADY HAVE YOUR MONEY." HORRIBLE, HORRIBLE COMPANY

4 years ago

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Dean Shrouder Hollywood, FL

Just had my identity stolen called LifeLock they gave me a bunch of information on who to contact about my stolen identity s*** what am I paying these people for if I have to call the credit bureaus and do all the hard work total waste of money go to your local bank did absolutely nothing for me just telling me all the stuff that they do sound like a commercial ad on the phone with the girl but after I got finished talking I had 20 phone numbers that I had to call and tell them about my identity-theft you don't need LifeLock you can do it on your own

6 years ago

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Diane Gembala Fort Worth, TX

Just happened to check my credit this evening. Said I had TWO mortgages. (I have ONE.) No notification from LifeLock and they told me that they couldn’t help me and that I had to call each credit company and open a wrong info claim! Argh!! Contacted credit bureaus... Different name came up with MY SS# at one, another said my SS# was wrong and couldn’t pull up ANY info, 3rd one confirmed I have 2 mortgages! Whaaa?! That’s what I am paying these morons to monitor! Don’t waste your money!

7 years ago

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PJ Chicago, IL

A huge bank gave me a credit card after my application and never heard from Lifelock. They can't tell me if the bank is within their network or not, NOR will they monitor every exchange with an institution. I get that for smaller organizations, but for a huge national bank, it's a flaw in their system. Horribly unhelpful agents (2 calls) becoming very defensive. Dropping this service and changing to another.

7 years ago

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Dirk Lebowski Charlotte, NC

I recently opened a home equity line of credit. Both Discover and Credit Karma sent alerts about a new account on my credit report. (Both services are free). Lifelock never sent an alert. I contacted LifeLock and ended up talking to someone overseas who read from a script. Every email I sent was met with boiler plate verbiage never addressing me personally. I finally cancelled the service as I lost trust that LifeLock has any ability to proactively protect their customers.

7 years ago

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rodney mayo Lake Worth, FL

Absolutely horrific customer service! I had fraud on my bank account where someone started a bank account in my name at a different bank and made transfers, Lifelock took 2 months to even investigate and then said they could not help in any way. Not to mention customer service was rude and unconcerned. They also get paid by the credit bureaus so they really are not on the consumers side. Complete waist of time and money. Put a credit block on your credit reports which is free and way more effective

7 years ago

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Deanna Rockvale, TN

Pulled up the Website and it came back that my service was canceled. Called Lifelock and was put on hold for an hour and 25 mins., I called them at 5:30 in the morning and still had a long wait time. I was not very happy, 1st of all that I was canceled and 2 nd of all the wait time to be on the phone with them. Then I was told I was only thru Norton that it was showing canceled, but yet I was in Lifelocks website.

7 years ago

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Cynthia Sample Clarksville, TN

I canceled my membership with LifeLock due to someone stole my identity. LifeLock handled my case like it was inapplicable. They informed me that its going to take three days for an investigator to call me. She opened an account and drivers license using my social and you want me to wait three days? During that time she can buy a car, open more accounts and take out a loan. No, Im not going to sit here and wait three days!!!!

7 years ago

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Bob Lovington, NM

They state they will notify you if a new line of credit is applied for. I applied for a auto loan and never did hear anything from lifelock. I called in and rep said not all companies were monitored. I ask him why they did not monitor Bank of America but he did not have an answer. It is not like Bank of America is a small company. Really wondering what I am paying for.

7 years ago

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Alice Albany, CA

When I was a victim of identity fraud/theft it was almost impossible for me to reach somebody who was supposed to be my "agent". And when I finally got a real person, due only to my demanding to speak to a person, she was hurried and rude and unhelpful. I honestly don't don't what I will do now.I agree with Jeff's description of their terrible customer service.

8 years ago

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MS Smith

The customer service is HORRIBLE. I spoke with 3 different people at lifelock. None of them could answer questions I had intelligently. I was enrolling 3 members of our company due to a security breach. We had to hang up and call back for each one. By the time we got to the 3rd member we decided to go online and enroll. After enrolling him online we printed the receipt which contained ALL of his personal information. I have to turn this receipt into the Finance Dept. That just doesn't seem very secure to me from a company that prides itself on protecting your ID.

8 years ago