IdentityIQ
4.2
7.3
Overall Score
Author: Kaitlyn Short
IdentityIQ strives to better protect and empower the consumer through concise delivery of credit and identity data.
The company has provided consumers with identity- and credit-related protection solutions at affordable monthly rates, as well as identity theft education programs to corporate and academic associations, since its founding in 2009.
The privately-held, Nevada-based company's goal is to help each user understand what can impact their credit and personal identity as well as give customers access to a variety of data sources and help them sense identity fraud as well as understand how that data can affect them.
IdentityIQ's comprehensive identity suite includes family protection, dark web monitoring, identity theft protection and restoration, credit reports and scores, VPN and anti-virus services, and credit monitoring. Customers can choose from four different identity protection plan options that vary in monthly pricing and features.
The Good
- Identity Protection
- Affordable Monthly Plans
- Comprehensive Identity and Credit Reporting Services
- Anti-Virus and VPN Services
- $1 Million Dollar Protection
- Online Educational Resources
Identity Protection
IdentityIQ monitors for any use of a customer's Social Security Number (SSN) within its network and alerts them of what is seen. Other monitoring services will only alert customers if their SSN is used with a wrong address or name. In addition, IdentityIQ provides enhanced change of address notifications.
The company not only monitors for a change of address request with the credit reporting agencies but also monitors the National Change of Address registry to make sure customers are informed of changes made to their information.
Identity monitoring includes:
- National and International Criminal Record Monitoring
- SSN Trace
- Enhanced Change of Address Monitoring
- U.S.-Based Fraud Restoration Customer Service Team
Affordable Monthly Plans
IdentityIQ offers people four affordable monthly identity management solution plans which range from $6.99 to $29.99 per month.
The Secure Plan includes daily credit report monitoring for one credit bureau, dark web and internet monitoring, and up to $1 million in insurance.
Additionally, those who sign up for the Secure Plan receive social security number alerts, synthetic identity theft protection, file sharing network searches, lost wallet assistance, U.S.- based identity restoration services, checking account report, and Opt-out IQ.
The Secure Plus Plan includes everything from the Secure Plan along with IQ alerts with application monitoring and change of address.
The Secure Pro Plan includes everything from the Secure Plus Plan along with enhanced three-bureau credit report monitoring, alerts on crimes committed in your name, and credit score change alerts.
Lastly, the Secure Max Plan includes everything from the Secure Pro Plan along with credit score tracker, credit scores simulator, family protection, and fraud restoration with LPOA.
Comprehensive Identity and Credit Reporting Services
IdentityIQ works with each major credit bureau to help customers monitor their credit report and score activity.
Customers also receive daily fraud alerts and monthly credit score updates. Select IdentityIQ plans feature a credit score simulator, which provides consumers with information about how certain activities affect their credit ratings.
Unlike most of its competitors in the identity theft protection industry, IdentityIQ offers up to 12 credit reports per year.
Anti-Virus and VPN Services
IdentityIQ offers additional services that help you browse safely and avoid unwanted viruses on your device(s). Its anti-virus software includes threat and ransomware protection and advanced parental controls without you having to compromise device speed or performance.
It's VPN is advertised as ultra fast and grants you complete online anonymity by encrypting all incoming and outgoing traffic. It is available for multiple devices types, including Macs, PCs, and mobile Android and iOS devices.
$1 Million Dollar Protection
IdentityIQ will offer up to $1 million in identity theft insurance for users.
If customers have out-of-pocket costs due to theft, they're covered with up to $1 million in ID theft insurance for Lost Wages, Legal help, and Stolen Funds reimbursement.
If a customer becomes a victim of identity theft while using the company's services, IdentityIQ will make sure they receive personal identity restoration and insurance services.
Customers that enroll in IdentityIQ's Secure Max Plan are provided with up to $1 million in ID Theft insurance and up to $25,000 for their children. This $1 million and $25,000 family protection plan service can be a solid solution for those who fall victim to identity theft.
Online Educational Resources
Unlike some companies in the industry, IdentityIQ provides an impressive amount of identity theft information on its corporate website that all website visitors can easily access.
These online resources cover topics like data breaches, suspicious activity, identity theft motives, type of identity theft, identity management solutions, processes, personal security and risk, and more, and are designed to help consumers better guard themselves against identity theft and fraud.
The Bad
- Partially Limited Services
Partially Limited Services
Although IdentityIQ does provide some great identity protection services, there are a few services that some other companies in the industry offer that IdentityIQ does not seem to provide like driver's license monitoring and data breach monitoring.
The Bottom Line
IdentityIQ strives to provide a comprehensive identity security suite.
The company offers consumers a number of attractive features to protect their identities from identity fraud and theft, including affordable monthly subscription plans, enhanced identity monitoring like Social Security Number monitoring and credit report monitoring, and up to $1 million in identity theft insurance.
Unlike many other companies, IdentityIQ offers family protection services that include up to $25,000 for family identity theft insurance. The company also provides comprehensive, U.S.-based identity restoration customer service to all users who are faced with a stolen identity situation while using the company's service.
Additionally, IdentityIQ also offers VPN and anti-virus services, plus a variety of online educational resources that cover topics like data breaches, identity thief motives, and more.
Overall, if you are searching for a fairly comprehensive, affordable identity theft protection service, IdentityIQ may be worth looking into. Potential customers are encouraged to read IdentityIQ reviews to see the company's service from a consumer point of view.
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AWalk Philadelphia, PA
5 years ago
Reply from IdentityIQ
Mar. 6th, 2020
R Miller Valley Center, CA
7 years ago
Stacey K. Round Rock, TX
5 years ago
Reply from IdentityIQ
Thank you for your feedback. We want to apologize for the bad experience you encountered. Customer service is extremely important to us and we encourage our customers to ask for a supervisor if you are not satisfied for any reason. For security reasons and for our customers’ protection we require our customers to call IdentityIQ to cancel their membership. Our customer service phone number is 877-875-4347. Please give us a call.
Mar. 6th, 2020
Review Source
Austin Sisneros Idaho Falls, ID
2 years ago
Reply from IdentityIQ
May. 3rd, 2022
Verified Customer
Review Source
Maybe. Not sure. Saint Louis, MO
7 years ago
Review Source
alk43420
3 years ago Edited October 23, 2024
Reply from IdentityIQ
Feb. 28th, 2022
