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3.3

Overall Score

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Teri Charleston, WV

Equifax TrustedId is sending links for the free service due to the breach, but the links are broken or the page cannot be reached. They are further defrauding the Consumers, deceiving the public , the Government, and in doing so, doing irreparable harm to every consumers livelihood.

6 years ago

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Kathy Moore

stupidly signed up for the free service on 9/11 tried calling on 9/13 to cancel was on hold for 40 mins. finally hung up today 9/14 so far have been on hold for 1hr and 47 mins. good thing I don't need them for an emergency just trying to cancel my subscription!

6 years ago

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Andrew Martin Long Beach, CA

If you want a company that will no cancel your account, and will continue to bill you year after year for over 5 years, despite telephone calls, emails, online chats, and credit card disputes, then TrustedID is your company. They basically scam people into a subscription that they will not cancel.

8 years ago

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Hugh Dothan, AL

I only bought the service because of AARP endorsement. They are scammer that should be shut down. They lied about crediting my card with a promised refund; then they lied about sending me a check. I've now gone to AARP, but not very hopeful I'll ever get my refund. Stay away from these crooks!

8 years ago

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Brian Holloway Germantown, MD

After years of being a Trusted Id member my membership was cancelled because they say the computer tried to bill my credit card and it was declined. It was declined because my card had been compromised. Why didn't they just simply ask me for updated card info. Trusted Id customer service sucks….

8 years ago

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Bukola

Ridiculously unhelpful if there is a problem with your credit card payment, they cancel your account and make you start from scratch in providing all your information. What if my credit did have an issue then? They just effectively washed their hands of the situation. Never give them your money!!

8 years ago

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Rockydog Fort Worth, TX

Trusted ID is far from being trusted!!!I signed up for their free 14 day trail hammered my visa 240.00 1st day. Stay away from these thief's. Plus they aren't very correct in their knowledge far from experts and further frm being trusted. YOU HAVE BEEN WARNED!!!

9 years ago

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Fred Coarsegold, CA

I only wanted T ID for one year. They automatically re-enrolled me for another year without my knowledge at a CC charge of $216. I want a refund. Still no refund after 10 days. Too long to wait to have $$ returned for a service I do not want.

10 years ago

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Kimberly Bonita Parker, CO

I was instructed to use Trusted ID as part of my credentialing with my new employer. It was a very simple, straight forward, quick process.

2 years ago

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Laura Mccall Yuba City, CA

Customer service is amazing and very quick and helpful even though they are limited in what they can keep track of. Great company give em a try.

2 years ago Edited February 28, 2022

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Frank Barreca MN

This product was provided to me yet again with another identity breach with A telephone company for 2 years it worked well worked well but the renewal price was very high

2 years ago

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Jim W. Wayland, MI

The confusion and incompetence is the only thing you can count on! English isn't a second language-at best, it the fourth or fifth after gibberish. No one can give a straight or honest answer. Jim, Michigan

5 years ago

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Mary Jo Maxwell Washington, DC

Can't even get into the website. You'd think since they caused this mess they'd be more helpful. Hopefully their 26% stock value loss is just the beginning of their down fall.

6 years ago

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bobby Goshen, NY

Totally WORST company ever. I am still trying to get my partial refund 3 weeks later. I tried addressing issues on my file and it was like talking to my pre-teen. Really unprofessional.

8 years ago

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ERICA RIZZO

I have not been able to talk to a live rep in days that I have been calling. As of right now I've been on the phone for 2 hours 36 minutes and guess what? No one yet!

6 years ago

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Wilk

This is a scam, my credit card was charged for a service that I didn't request. I will contact the federal government to investigate this scamming business.

6 years ago

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leland Nelson Apple Valley, CA

They incorrectly billed me. I tried to contact a member of management or billing but was never giving the chance to talk to anyone that could help. Poor customer service.

9 years ago

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Brittany Virginia Beach, VA

I was skeptical of this company at first but once I did my research on it I was eagar to try it easy and simple to use

2 years ago

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Byte Miass Omaha, NE

All you have to do is read all of the one-star ratings below (and above). TrustedID is a waste of time. Inept, stupid, uncaring people.

6 years ago

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Alice A Riverside, CA

This company is a scam! They charge your card even when you cancel. Then when you call back they want to give me a partial amount. Uh no.

8 years ago

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Thomas P St. Petersburg, FL

I can not log on to my account. Keep getting a web page with a medium size blue arrow and nothing else.

6 years ago

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bob Bradenton, FL

Site is never online. THE SERVICE DOESN'T EXISTS IF YOU CANNOT USE IT.

6 years ago

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Linda Medina, OH

Impossible to contact. I have tried 55 times to call. Website is down, too.

6 years ago