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276 User Reviews

3.7

Overall Score

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Sally Duda Lyndonville, VT

The service is good, but the customer service after I canceled left alot to be desired. I requested the cancellation on 1/10/17, before the charge went through my bank, the charge showed pending for the 13th of the month. I requested the charge be removed and it went to some dept. to be considered. They denied it. Yeah, it was only $ 7.95, but it's the idea of it. WTF, I won't be re-joining, KMA.

4 years ago

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Renee Charlottesville, VA

Rip off...perhaps the service they provide is worth it, however their practices are a suspect. Called on 10/25 to cancel before my expiration date of November 7th which I had paid through, and they cut my service off that day. No refund for the 12 days that I paid for, and wouldn't allow me the service through the dates I paid. Offered to cut my monthly bill in half before they canceled it, so note to all Scoresense Users, call to cancel and reduce your monthly cost!

5 years ago

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Daniella Hunter

I called to cancel my service in February of 2016. After being haggled by the customer service rep for about 10 minutes about cancelling, getting me a lower rate etc I thought my service was canceled, unfourtionately with their reps apparently being under strict sales goals the rep signed me up for a service I didn't request. The service was $4.95 so unfourtionately I never noticed it in my credit card statement until now. I requested a refund and they denied my refund request so they claim to protect you from fradualent activity they frauded me for 6 months!!!

5 years ago

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Jennifer

I didn't even know I had a membership with scoresense until I saw my credit card bill. I called them 5 weeks ago about a refund and the next day another charge appeared on my bill. Now 5 weeks later still no refund. This is not a company I'd recommend to anyone! I've called 3 times and today sent an email detailing my charges. God willing they refund soon.

5 years ago

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Howard Sprague Cortland, NY

Almost every review I read here has complained that scorsense charged money to their credit card without authorization. This is FRAUD. You should report this illegal activity immediately to: Texas Department of Banking 2601 N. Lamar Blvd Austin, Texas 78705 Tell them that One Technology (the parent company of scoresense) is making UNAUTHORIZED charges yo you bank accounts. Also, you can have your money refunded to you by filing a claim with the bank which issued your credit card. Why let these criminals get away with stealing your money? Fight back!

5 years ago

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Jessie Yeverino Dallas, TX

Called in today to cancel my membership and I had to almost cuss the guy out to get him to understand that I did not want the membership. I had been with them since January and not one time did I get an email or alert or alert saying that my scores had changed or I had activity on my credit report. And to top things off they have been charging me since March on an expired credit card!! Stay away from this so-called company.

5 years ago

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Chris Olivier San Jose, CA

The scores are worthless -- they are not FICO and bear no consistent resemblance to FICO (the only scores anyone really cares about in the real world). The service is horrifically overpriced. The service is very difficult to cancel. In addition, I cancelled (after being harassed on the phone for over an hour with reasons not to cancel) within 2 days of the last billing, and the service is shut off immediately with none of that money refunded (I tried to get a refund and it was rejected). Stay away.

5 years ago

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Steve Stewart UT

DO NOT GET THIS SERVICE. The customer service is the absolute worst! I tried to cancel , and was kept on the phone for way too long. It was obvious that the guy was stalling to see if I would lose my patience. He claimed a bad connection, was very unclear in his talking and wouldn't listen. The service was also too expensive for what it was... after contacted them by phone, I am convinced that they ARE A SCAM

5 years ago

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carolyn andersen Knoxville, TN

Scoresense ruined my credit. They took money from my account fraudulently. I didn't find this out till I began to recieve letters from companies I was legitimately doing businesses with. Their withdrawal from my account caused a short in my account. I called Scoresense an told them to cease taking money from my account. They continue taking $39.99 for three more months. I even replaced my debit card and somehow they got my new number and billed that number.

5 years ago

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Deanna

Upon realising that the "free"credit score wasn't an accurate representation of our credit scores, my boyfriend and I both called to cancel. We were told that we were on day 7 so we.shoukd get a refund. We both were approved for the $1.00 refund, but denied the $39.95 ; (and thanks to that draft my bill account was overdrawn and caused me an additional $84 in O'D fees

5 years ago

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Dave Smith

They were very deceptive on billing. I never received reports from them on my credit scores. It took a Herculean effort to cancel them. By some strange coincidence 5 days after I quit their site my Card number on file was used in Illinois on a spending spree for 3 days. My bank alerted me and I had to cancel my card at 4am in the morning and file paperwork with the bank first thing in the morning. First time my idenity or anything related to it was ever compromised. These guys and gals are criminals and should go to prison.

5 years ago

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Betty B Revis Asheville, NC

This company is very crooked! Very misleading. As soon as I looked at my bank account and discovered they had charged me an additional $39.95 plus the $1.00 I called them. They offered to let me have the service for $7.50 after I explained I was 73 yrs. old and on a fixed income. They gave me back the $1.00 and kept the $39.95. What a sorry bunch! Don't get mixed up with them.

5 years ago

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Jack Perry Tucker, GA

61 year old Veteran and grandfather on fixed income. I was told to sign up for this "free" service when I was looking for a new home rental. I realized that there would be a charge, and canceled in time. I received a confirmation number. A few months later, they reopened an account with my same information. When confronted, they agreed to refund only about $100.00 of the over $300 they fraudulently took fro me. Now I see a huge 22 million $ settlement has happened because of this same activity. I will not let this go, and neither should you.

5 years ago

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Mike Francis Circle Pines, MN

Terrible company!!!! They give you the wrong numbers to the credit bureaus on purpose!!!! They have been giving out my number, so I get 3 or more calls a day for the last 5 months of people asking for Experian. Scoresense then tells me that they don't have any phone numbers to give anyone. Funny everyone who has called says Scoresense said my number is Experian. Even after telling Scoresense this 4 times, they still deny it.

6 years ago

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bmac Salida, CO

The credit information they provided was not as complete as what the other services offer. I called to cancel my membership and the person I spoke with was relentless in trying to get me to stay for the benefits of ID theft etc. I do not want to deal with this company, and would NEVER RECOMMEND them to anyone looking for their credit information. Stick with the REPUTABLE places, Trans Union, Experian and Equifax. Maybe Credit Karma and Free Credit Reporting.com, but NEVER SCORESENSE!!!!!!

6 years ago

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Felicia Harris Broomfield, CO

Just like the previous reviewer, I called on the 7th day only to be told that they charged my card at 2 pm. Then I ask if they could cancel the service at the end of this 30 days, since I've already unwillingly been charged for the month. The answer, yes but I have to call back.... Wonder how much money this scam makes daily. Guess $40.95 from 100's maybe 1000's or more customers a day is a gold mine, even if all of those customers think Scoresense sucks!!! And they do, suck that is.

6 years ago

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Sharon Cleveland, OH

I was not looking for this site or the trial. One site lead to another, but nonetheless it took forever to cancel on the day of the deadline. I believe customer service took forever to answer the phone so that they could charge me 39.95. I cancelled on the correct day, but not refund due to a couple hours later when cancellation was processed. Just another scam to get your money with no services rendered. Don't waste time or money with these buttheads!!

6 years ago

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Christie Marysville, WA

I wish I had read these reviews before using the free membership, because its a SCAM!!! The company makes it EXTREMELY difficult to cancel your membership, they offer only one way to reach them - phone and not email and they simply don't answer the calls for cancellation! I am upset because they also charged my account 1.00 for a supposed free week of membership and since I didn't think I had any charges going through my acct, I had no money in the acct and guess what, now I have an overdraft charge! This company needs to be shut down by the ATTY GENERAL OFFICE.

6 years ago

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David

The site was easy to use one problem typically most people forget the seven day trial. And you automatically get build a 3999 monthly charge. Today when I canceled my account they told me that it would instantly stop well the problem is I paid another 39.99 and I didn't get refunded but yet I paid for an entire month that was taken away. I understand cancellation of a service but if they're going to stop at instantaneously then they should refund, it's only been three days since they took my payment. Thank you

6 years ago

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Tim Kingsport, TN

Scoresense was supposed to have ended my Membership back last Oct. 2014 and just found out yesterday that they have been charging me ever sense. When I called to cancel back in Oct, the lady I spoke with said that I could continue using it until the end of month because a payment had already been made, and now they are telling me that I should have called back and cancelled after that month, that was not what I was told. A total rep-off and I would stay away from those guys. I asked for a refund that I should have received because it was never used after that point.

6 years ago

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robert duffy East Hartford, CT

I have had monhly credi card charges of $29.95 made for services that I never auhorized. When I tried to call them to stop all services and demand a refund, I was forced to take a personal survey before they would answer the call. I refused and hung up. I have written them to stop all payments and demand a refund --that I expect to get it. that I never auhorized.

6 years ago

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Tia South Houston, TX

I've never had a problem with ScoreSence. I do like their service(s) they do provide to me, including the price. I can log on at any time to track my scores, etc.

6 years ago

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lis Harrisburg, PA

I called too cancel because there was no changes on my account since i signed up, here I was missing a refresh button... on hold for 30 mins, 20 min explaining how to get an update on my score, and 5 min to cancel because I asked for my money back due to a horrible service both on the phone and with their site. She quickley said ok I will cancel you wont have access to the site as of right now good bye!!

6 years ago

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Kaye Thornton Boardman, OR

I got service without request live on fixed income can not afford &29.95 a month. Missed June Bank statement so amount did not show up till July Bank statement. First agent could not understand was hung up on! Called back got English speaking agent very courteous explained billing would make decision in 2 days! Can not afford over drawn account on both charges did not know until July statement cost me 2 months at $29.95 plus band charges !!! I am 74 make mistake but do get things I can not afford!!!

6 years ago

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Tara Virginia Beach, VA

This company is an absolute scam. I did not even realize that my "free" $1.00 transaction would turn into a $30. per month plan. I was NEVER notified by the company until the charge showed up on my credit card and I contacted them to find out why my card was charged. They refunded my $1.00 as a courtesy, but they refused to refund my $30.00 charge. A Scam that claims to Protect you from Scams!

6 years ago

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Rebecca Nesmith Midland, TX

I did not realize there was a fee after 60 min and you would not ever get your score in that length of time. During the process they never verify the time or amount they are charging. You give them credit information to check your credit, NOT to abuse it!! I plan to let BBB & the news stations know about this type of scam.. So sorry I didn not read reviews first.

6 years ago

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Glenn Whittier, CA

9 days ago, I paid the $1 for a review of my 3 credit reports. They lure you in with a $1 fee, while roping you to a $40 annual membership fee which I'm certain most people do not want. I called in apparently a day after I was charged $39.99 annual membership fee which I did not want. They have refused to reimburse the charges for a service I have not used.

6 years ago

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Mary Woburn, MA

I used it because I needed to get past their ad for a car site. 2 week free for $1 - Then at 2 weeks I called and they refused to refund the 29.99 that was processing at my bank.......they gave my $1 back though - immediately removed my access - so I get nothing for 29.99 that they are keeping - at least monitor my credit for a month - how's that for service?

6 years ago

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Atif Troy, MI

DO NOT USE THIS SITE. So they do offer a free credit score report as part of a week Free trial. However, you do have to enter a credit card AND it is hard to cancel after. The first time I called I got one of those annoying carribean cruise bull shit messages and the second time I was told all reps were busy and to call back later. It is funny how these companies can still use these illegal tactics and get away with it until the AG presses charges. I will be contacting the AG office and consumer affairs. DO NOT USE THIS SITE EVER!!!!!

6 years ago

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Loretta Greenville, SC

The company is run by crooks. The trial period is not 7 days, it's 6 days. You are billed for the service on the day the subscription is suppose to expire I screenshot the offer when it was complete. Within 4 minutes, I received an email with a change in expiration date. The powers that be would not honor the trial period nor refund my money. I was told by 2 customer service reps that the billing date and time is central time; the expiration is one day before because I'm in a different time zone

6 years ago

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You Know Hammond, LA

This company is complete BS everything I have read is true. If you try and cancel they continue to sucker you claiming you'll get a free month, and we'll send you an e-mail informing you to cancel! Hog wash!! They don't send e-mails but they do get that $29.95 and you don't see that coming because you totally forgot about it after you didn't get an email.

6 years ago

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peggy Seattle, WA

We just found out we've been scammed by this company as well via Capital one also horrible customer service. I would suggest everyone to notify the BBB.If enough people notify the BBB then others might not end up like we are. So deceptive, I have worked at a telecom for over 30 years and have never had such horrible service from any company as I have had with Capital one and ScorcSense!! THE WORST

6 years ago

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Mario Van Nuys, CA

Worst company ever!! Even after I called to cancel my membership same day I set up, I was still charged monthly 3months in a row. I called to request cancelation and was told I never called in to cancel my membership, I was then told there will be a "decision" on whether or not I would be refunded for services I never even used? I didn't log in once,.. BEWARE OF SCORESENSE

6 years ago

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nicole Chicago, IL

The service is absolutely terrible. Brook was the worst customer service rep i have ever dealt with in any company. Definitely wont be getting any promotion or last long with ANY company with the service she provide. I think she forgot she represents a company and should use common sense with dealing with CUSTOMERS. But common sense is not so common obviously. Good luck if these are the type of people that this company employ.

6 years ago

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Bob Mobile, AL

ScoreSense is as unprofessional a company as I have ever dealt with. The customer service folks are hustlers, remind me of a car dealership and very misleading. They try and convince you they are a theft identity company but not really. They basically are a credit monitoring company, but do a poor job of that. Stay away from this company--TOTAL SCAM

6 years ago

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lori Vallejo, CA

After using scoresense for 6 months. I called when I realized that my my three credit scores were way off. They said that they would check into it and never heard anything. They also have a policy that when ever your score changes you will get an alert. Never received an email or nothing. They definetly are a scam. Use credit Karma they are free!

6 years ago

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mile Denver, CO

their website is very misleading there's nothing free about it.then when you call back after your 7 day free trial they don't want to give you a credit on your card for the 2995 what a scam.I'm going to have to dispute the credit card charge in order to get any of my money back that I wasn't even aware that I was spending. Bottom line this company sucks.

6 years ago

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Chris Renton, WA

Needed to check credit for a car loan and got signed up to this "free trial". The day it autocharged was the day after christmas and I forgot about and called the following day. It took 20 minutes of "here's what I'm going to do for you" to get my account cancelled and then they denied my $30 autocharge after one day. Nothing here that lifelock or another company can't do for 1/10th the price. Plus I didn't even get to keep the month I did pay for. Look elsewhere.

6 years ago

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ETTORE

revisando mi estado de cuenta observo dos cargos desde OTL SCORESENSE.COM ninguno bajo mi conocimiento ni autorizacion, buscando consegui la pagina en internet y les escribi, y los llame al menos 10 veces esta tarde, ninguno de las personas que me antendio me ofrecio ninguna explicacion o solucion al problema me pidieron los datos de la tarjeta, y me indicaron que el numero aparecia asociado a otra gente, y siempre distintas, pienso que es un vulgar engaño. Tuve que cancelar la tarjeta en el banco. Voy a denunciarlos en las instancias de comercio por malas practicas y estafa.

6 years ago

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Cesar NM

Be very carefully when you check you credit score with this company they charge you 29.95 and they said that will be 1 Dollar read every single fine print. They got me with 599 until y found out they were charging 29.95 and they won't give any money back to you. I made a mistake no to check on the reviews before I check my credit score other that that I will never ever deal with this company... I hope you are smarter than me and read this before you sign with them. Good luck...

7 years ago

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Karen J

This company is a SCAM and takes people money. I signed up for the service and was one day late cancelling and they refused to refund me. I called to complain and they only refunded me $1, DO NOT SIGN UP OR WASTE YOUR TIME WITH THIS COMPANY. Stick with CreditKarma, it's free and accurate. After staying on the phone for about 30 minutes of them not wanting to cancel but sell some Identity Theft product, they finally canceled my service. Bad Compnay!!

7 years ago

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michael Houston, TX

Signed up for the free trial called to cancel before the seventh day talked to customer service representative was not going to get charged a month later I gwt billed $29 I called back for refund and they said my refund was not approve becuase my request was submitted after my billing date. I should have not had billing date if I called and talk to representative first and last time using them in future I would use another site for my needs..

7 years ago

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Jayson Jolivette Olney, MD

I used Scoresense for its free trial and forgot to call to cancel. I was only 2 days late and the woman said I could get the refund anyway. But either she lied or someone in the chain reneged. I did not get my refund. I called but to no avail. I think this practice of luring people in for the free trial, knowing that a certain percentage will forget as I did or not care about that amount of money....but I sure do and as far as I am concerned Scoresense is not reputable.

7 years ago

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christa schroer Mount Juliet, TN

I contacted my CC company Chase Freedom and told them about the fraud 29.95 a month starting last Sept 6 2013. They promised to take care of it and sent me a new card wit a new number. Today I checked my account and here it is again.29.95 for Score Sense.When I called Chase they told me, if I have money taken out of my account 6 times the company can continue to do so continuously. Now this is a double rip off

7 years ago

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me Florence, SC

Same sh.. happened with me, instead of taking a $1, they charged me every month $29.95.Today i went to my Lawyer and bank, and haha, there was a refund a $1, they even never charged me a $1, for many months they took $29.95, the only way to be sure they are not steeling your money is to change your debit/credit card and take a new one, if not they will steel your money 4ever-this is a scam company who steels people money after they get your debit/credit card information-stay away from them if you don't wanna loose your money.

7 years ago

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Benjamin Manassas, VA

Yeah this is really dumb.. techinically they aren't scammers, but their way of doing business is really backhanded... Extremely disappointed with the fine print. If you ever want me to do business with a company that says free, just give me the detail up front and don't be left handed about it... will never do business with again and i hope others will stay away too

7 years ago

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Stephanie Cambridge, MA

This company has scammed me out of $59.50 and denied my first refund request. I spoke with a representative today who is apparently sending a second request. I've also submitted complaints with the BBB and my state's AGO Consumer Protection Division, and am hoping I do not have to resort to legal action but will if I am not refunded. If anyone is interested in pursuing a class action suit please contact me at [email protected]

7 years ago

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Rfourt Jacksonville, AR

Like many others, when I tried to cancel was denied refund. My date to cancel was on a Sunday. They were closed when I called. The next days were Xmas eve and Xmas day. Closed again. When I called 12/26, they said they would send in for review. Denied. Absolute BS.

2 years ago

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jamie Pattersonville, NY

Terrible company , never signed up for their service, I found out they had my card because I found a charge on my card and when I called to have that stopped and asked for a refund they denied giving me a refund even though I have never used them or even knew they had my information.

3 years ago

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Terry Albuquerque, NM

ScoreScense is a SCAM. There are numerous class action lawsuits against them. Just Google “scoreScense fraud” and you can read all about it. They ripped off hundreds of dollars from us that we are still trying to recover.

3 years ago