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11 User Reviews

3.5

Overall Score

LAST UPDATED: June 25th, 2021

PrivacyMaxx is an identity restoration company located in Phoenix, Arizona.

The company provides 24/7 identity monitoring services as well as an ID Early Warning System, which is designed to scan data sources in order to see if there are any indicators of identity theft.

PrivacyMaxx customers can also obtain anywhere from $25,000 to $1 million in identity theft insurance depending on which identity theft protection program they choose. In addition to insurance, the company also provides lost wallet services, fraud alert assistance, credit freezes, and more.

Read on to learn more about PrivacyMaxx's identity theft protection services. 

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The Good

  • Family Plans
  • Competitively-Priced Programs
  • Identity Theft Insurance
  • ID Early Warning System
  • Educational Resources

Family Plans

While many identity theft protection companies only offer individual-based plans, PrivacyMaxx offers both individual and family plans in order to cater to consumers.

That said, the company does not provide much information on its website regarding its family plans, so potential customers may want to contact the company directly if interested in the family option. 

Competitively-Priced Programs

PrivacyMaxx's programs are fairly competitive. The company's plans start at $4.95 per month for individuals and $6.50 per month for families. These plan prices are significantly lower than what the majority of companies in the industry charge.

The plans that PrivacyMaxx offers include identity theft insurance, fraud alert assistance, identity theft recovery and restoration services, assistance with credit security freezes, junk mail reduction, lost wallet services, and more.

To sign up for a PrivacyMaxx program, consumers will only need to provide the company with their name, address, phone number, and payment information. Meanwhile, some other companies require consumers to provide more sensitive personal information like birth dates and Social Security Numbers. 

Identity Theft Insurance

As previously mentioned, PrivacyMaxx provides its customers with up to $1 million in identity theft insurance. In the event of identity theft, this policy covers and reimburses individuals for expenses related to the theft, including up to $5,000 in lost wages.

ID Early Warning System

PrivacyMaxx has an "innovative detection and warning system" that scans several financial and non-financial data sources in order to find early indicators of identity theft and fraud.

This system is unique to the company and helps consumers catch identity fraud and theft before it is too late. 

Educational Resources

PrivacyMaxx offers several educational articles on its website that consumers can read to learn more about identity theft, data breaches, and more. The company's article section also appears to cover identity fraud news, which can help consumers keep an eye out for possible new threats and trends. 

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The Bad

  • Lack of Services
  • Limited Website Information 

Lack of Services

When it comes down to it, PrivacyMaxx's services are somewhat limited. The company does not offer credit monitoring, internet scanning, medical or tax identity recovery, or antivirus software.

In addition, it is unclear whether or not the company offers assistance with preexisting conditions or limited power of attorney.   

Limited Website Information 

Compared to other companies in the industry, PrivacyMaxx does lack some information on its website. The company does not provide much information regarding its plans or pricing models, its refund policy, and more. 

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The Bottom Line

PrivacyMaxx offers family plans and up to $1 million in identity theft insurance. Additionally, the identity theft protection company provides a lost wallet service, criminal background report, identity recovery and restoration services, and more.

The company also provides consumers with a unique ID Early Warning System that helps consumers spot potential identity fraud and theft before they fall victim to it. PrivacyMaxx also appears to offer more competitively-priced plans than many other companies in the industry that offer similar services and provides educational articles on its website.

The downside of this identity theft protection service is that it is somewhat limited in comparison to what other companies in the industry offer. For instance, PrivacyMaxx does not appear to offer credit monitoring; medical, or tax identity restoration; or antivirus software. The company also lacks some information on its website that many other companies provide on their websites.

If you are searching for an identity theft protection service that charges fairly affordable rates, PrivacyMaxx may be the company to consider. We recommend that you visit the company's website and read several customer reviews before making a decision. 

View Best Identity Theft Companies

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Star Rating

1.8

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11 Reviews

Review Breakdown

5 grade

18%

4 grade

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3 grade

0%

2 grade

0%

1 grade

82%

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Bonnie Wirth Phoenix, AZ

What a wonderful professional and compassionate company. They helped me with all my ID security needs, answered questions that I didn't have answers to just overall friendly and professional company, with a knowledgeable staff! I would recomend them to everyone!!

2 years ago

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Darlene New Tazewell, TN

PrivacyMaxx attempted to lure my grandmother into a rebilling free trial and offered her the $50 gift card sign up bonus. When she tried to cancel after receiving a letter from this company stating the rebill will be $24.99 per month and not the rate she was promised she tried to cancel unsuccessfully with 3 different customer support numbers. All 3 numbers had no live agents or even a robo assistant. ZERO SUPPORT! She is contacting her credit card company now to block this scammy and potentially fraudulent company.

8 months ago

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Phil Rush Marshalltown, IA

I'm not sure if this is a scam, but I had a bad feeling about it. I received a 30 free trial when I purchased a product from Nexus Formulas (I'm not sure about Nexus Formulas either and I returned their product before even trying it). I really did not know about the PrivacyMaxx trial until a letter came to me about a week before my trial was to end. I tried to call the customer service number. After about 10 tries I finally got to speak to a live person. I intended to cancel, but was talked into extending my trial for another 2 weeks. The person would not let me cancel until I checked them out a little more. She would not take "no" for an answer. The biggest thing was that they had my credit card number and I never gave it to them. I started checking out PrivacyMaxx and did not like what I saw. After a couple days I tried to call them and cancel the trial but never did talk to a person after trying the number over 15 times. Their option is to leave a message and they will call you back. I tried again the next day and left another message. I finally received a call back. I told the lady I wanted to make sure and get the trial cancelled and she started into the sales pitch again. I finally raised my voice and told her I just want to cancel. She finally complied. I told her that when you can't talk to someone if you call that kind of defeats the purpose of what they are trying to do, protect my data and privacy.

1 year ago

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Robbie beneventi Chicago, IL

Horrible. Signed up for 30 day free trial. Realized I was covered thru life lock. Called to cancel. They offered to lower the price to $6.95 a month and I could put family members on it. Agreed to this. Then I got a letter saying they would be charging my account 19.95 a month. Because of this I again decided to cancel. Still within my 30 days. I have called 5 times, was told wait would be more then 5 mins. I was ok with that. I was then told to leave a message. I did. They hung up. After doing this 5 times and still not gotten a return call, I mailed them a cancellation letter. Horrible customer service.

1 year ago

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Sherry Whitman Escanaba, MI

I work at an Area Agency on Aging and just helped a 80 year old client cancel this product - she had no idea what she signed up for or how it worked. Not only that, but they sold her some shopping club as well, taking a total of $25 out of her checking account each month. They say she sent in a postcard asking for this (after they offered a 'free' $100 shopping voucher) and that is how they got her account info. This company targets seniors and sells/shares their information to other entities. This poor woman gets many, many calls and cards a day now from companies trying to provide her with'free'gifts - all in attempt to get her money. This is not security protection, its a big scam preying on the elderly!

4 years ago

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OMSB Kissimmee, FL

I honestly do not remember to sign or authorize any service with this company. I received a letter on 05/11/2019 that my supposed 30-day no obligation trial will expired on 05/13/2019. I call on 05/11 and 05/13 and the representative just tell me I am going to receive a call I never received. I am expecting where the $24.95 charge will be debited to dispute that charge. Seems like a SCAM!!!

2 years ago

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Rich Tampa, FL

I have had this serviice for 5 years and any time I have had an issue, Privacy Maxx has always been there to help. Great Product.

5 years ago

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Carol stone Wheaton, IL

i am unable to get into any web sites relating to products, services and promised free gift for trying this service for 30 days. All web sites are unavailable which means to me the company is a phony and will rip you off -take your payments and pocket them without honoring any terms and conditions to their policy. Redeem my free gift for the restaurant discounts and send them to me immediately then I may change my review.

6 years ago

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Connie Willow Millerstown, PA

Stay away from PrivacyMaxx. I spoke to Hosea to cancel and still get phone calls and then a letter saying they will be taking $ from acct. Most of the time they are not available. They hard sell coupon pkg and gift card & say you can cancel anytime but ignore your request to cancel. And all you get are useless coupons.

2 years ago

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John Poe Albertville, AL

I don't even know how I was signed up for this, but am being charged $19.95 per month for something I did not order and did not want.

5 years ago

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BRIAN R CARLSON North Reading, MA

Privacy Maxx will not answer the phone or cancel subscription by voicemail. This scam company should never be used

2 years ago

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