Founded in 1912 and headquartered in Phoenix, Arizona, Merchant Information Systems is a nationally-recognized provider of identity theft protection and recovery solutions, as well as background checks and screening solutions. The company places its focus on "a commitment to excellence, strong customer relations, reliability, and competitive pricing."

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The Good

  • Variety of Packages
  • Monitoring Services
  • Lost Wallet Assistance

Variety of Packages

Merchant Information Solutions offers a number of identity protection plans for both individuals and families. Packages vary in coverage level and range from $9.95 to $19.95 per month.

Monitoring Services

In an effort to protect its customers' identities, Merchant Information Solutions provides several monitoring services, including triple-bureau credit monitoring, financial account monitoring, and social security number monitoring.

Lost Wallet Assistance

Merchant Information Solutions offers lost wallet assistance, which helps customers cancel cards and replace documents in the event of a lost or stolen wallet.

The Bad

  • Limited Recovery Services
  • Lack of Insurance Information
  • No Antivirus Software

Limited Recovery Services

Although Merchants Information Systems offers financial identity restoration services, the company does not provide medical, criminal, or tax identity recovery. Merchants Information Systems also does not offer limited power of attorney.

Lack of Insurance Information

Merchants Information Systems states on its website that it offers expense reimbursement insurance, but no further details are provided. It is unclear how much this policy is worth or what it covers.

No Antivirus Software

Merchants Information Systems does not provide its customers with antivirus software to protect sensitive information on their personal computers. 

The Bottom Line

Merchants Information Solutions offers a variety of packages, a number of monitoring services, and lost wallet assistance. However, the company does not offer many recovery services, does not provide antivirus software, and does not disclose identity theft insurance details on its website. 

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User Reviews

Star Rating

2.5
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2 Reviews

Review Breakdown

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50%
4 star
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3 star
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1 star
50%

Sentiment Criteria

Value for your money
Quality of product or service
Customer service
Company trustworthiness
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Dave Sivits

June 4th, 2015 Santa Monica, CA

An unethical company practicing 'smoke and mirror' tactics with their fees.

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John Smithers

September 11th, 2014 Phoenix, AZ

I was totally pleased with my contact. She called me constantly and even stayed on the phone with me for at least an hour to clear up a fraudulent credit card issue with a reporting agency that was not given the correct information. She also conferenced us into the Barclay Bank and stayed on the phone with me to deal with a very nasty individual. My Recovery Advocate was a true example of what a good employee is. It was a pleasure dealing with her. She is a credit to your company.

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