Best Company Guarantee NortonLifeLock Logo

NortonLifeLock

check_circleVerified

star star star star_border star_border
224 User Reviews

6.6

Overall Score

LAST UPDATED: July 5th, 2022

We receive a commission for orders made from the links on this page.

Founded in 2005 and headquartered in Arizona, LifeLock offers identity theft protection services that include public records monitoring, financial account monitoring, and credit monitoring.

LifeLock is a modern identity theft protection company that services millions of members and provides identity theft protection to individuals and families.

According to LifeLock's website, "data breach criminals" often have the ability to commit identity theft long after a breach occurs. LifeLock will send alerts to customers of any potentially suspicious activity and will help address identity theft victim problems.

Using the promo code "BestCom," Best Company visitors can get 25% off (for first year) a LifeLock protection plan. Terms apply.

thumb_up

The Good

  • Identity Theft Protection
  • Restoration Services
  • Million Dollar™ Protection Package
  • 24/7 Live Member Support
  • Money-Back Guarantee
  • Pricing
  • Mobile App

Identity Theft Protection

LifeLock provides several identity theft protection services in an effort to catch identity theft and identity fraud before it happens.

LifeLock customers can receive credit monitoring services (See disclaimer below) from all three major credit bureaus (Experian, Equifax, and TransUnion), dark web monitoring, data breach notifications, social security number monitoring, financial account monitoring, and more.

***Disclaimer: If your plan includes credit reports, scores, and/or credit monitoring features ("Credit Features"), two requirements must be met to receive said features: (i) your identity must be successfully verified with Equifax; and (ii) Equifax must be able to locate your credit file and it must contain sufficient credit history information. IF EITHER OF THE FOREGOING REQUIREMENTS ARE NOT MET YOU WILL NOT RECEIVE CREDIT FEATURES FROM ANY BUREAU. If your plan also includes Credit Features from Experian and/or TransUnion, the above verification process must also be successfully completed with Experian and/or TransUnion, as applicable. If verification is successfully completed with Equifax, but not with Experian and/or TransUnion, as applicable, you will not receive Credit Features from such bureau(s) until the verification process is successfully completed and until then you will only receive Credit Features from Equifax. Any credit monitoring from Experian and TransUnion will take several days to begin after your successful plan enrollment.

Identity theft can ruin everything from credit scores and credit reports to taxes and savings accounts. Thus, LifeLock offers multiple identity theft protection services to help customers find the protection and security they are looking for.

Restoration Services

In the event that a LifeLock member becomes a victim of identity theft, the company will offer a number of recovery services to help restore the customer's identity to pre-theft status. This includes a dedicated identity restoration specialist and lost wallet protection.

Additionally, LifeLock assists with financial, medical, criminal, and tax identity recovery. For a fee of $300, LifeLock will also work with customers who have pre-existing identity theft conditions.

Million Dollar™ Protection Package*

LifeLock members who fall victim to identity theft will receive help from the company's Million Dollar Protection™ Package. The package includes reimbursement for stolen funds and coverage for personal expenses, each with limits of up to $25,000, $100,000, or $1 million depending on the plan that is chosen. If needed to help resolve the case, the Million Dollar Protection™ Package will also provide coverage for lawyers and experts for up to $1 million. 

***Disclaimer: Reimbursement and Expense Compensation, each with limits of up to $1 million for Ultimate Plus, up to $100,000 for Advantage and up to $25,000 for Standard and Select (Norton 360 with LifeLock Select). And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits under the Master Policy are issued and covered by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: LifeLock.com/legal.

24/7 Live Member Support

As mentioned in several LifeLock reviews that are featured on BestCompany.com, LifeLock provides reliable customer service by giving customers access to 24/7 live member support agents. The identity protection service provider will notify customers (via alerts) of potentially fraudulent activity and will help customers determine how to handle the threats.

LifeLock will also monitor customers' information around the clock so customers can rest with a peace of mind.

LifeLock's website also provides a list of helpful identity theft protection advice and educational resources (regarding credit reports, credit score monitoring, social security cards, credit freezes, and personally identifiable information) for customers to access at any time.

Money-Back Guarantee 

The identity theft protection company offers a 60-day complete money-back guarantee to annual LifeLock account members that request a refund within the appropriated 60 days post-billing.

Meanwhile, many other companies in the identity theft protection industry do not offer a complete money-back guarantee with their services. LifeLock's refund promise emphasizes the company's confidence as well as its service guarantee.

Pricing

LifeLock offers three identity theft protection options to choose from: the Select plan that costs $9.99 per month (for the first year), the Advantage plan that costs members $19.99 per month (for the first year), and the Ultimate Plus plan that costs $29.99 per month (for the first year).

Best Company visitors can use the promo code "BestCom," to get 25% off for the first year (compared to the renewal price), of all LifeLock identity theft protection options. Terms apply. These options include social security number alerts and credit alerts.

Within the industry, LifeLock's plans are priced at lower rates and allow customers the flexibility to choose how much they want to invest in identity protection services and fraud security.

Mobile App

Customers can get access to the LifeLock mobile app that allows them to receive and respond to alerts while on the go and easily obtain customer service help through the in-app member services feature.

With the LifeLock mobile app, customers can access their credit scores from all three credit bureaus depending on their plan. According to the LifeLock website, the LifeLock app also includes "dark web activity detection, fictitious identity monitoring, court records scanning, and investment account activity alerts."

Overall, the mobile app is an extra feature that helps protect customers from identity theft and identity fraud.

Visit Site

thumb_down

The Bad

  • Device Security Availability 

Device Security Availability 

In terms of device security, LifeLock has plenty to offer. Unfortunately, some of the device security options that the company offers are not available to all devices.

According to the company's website, the Family Parental Controls, Cloud Backup, and SafeCam options are currently not supported on Mac OS. 

gavel

The Bottom Line

LifeLock offers extensive protection services as well as identity restoration services including stolen wallet protection to those who have fallen victim to identity theft or fraud from a stolen identity event. Additionally, the company offers a Million Dollar™ Protection Package and 24/7 live member support customer service.

LifeLock's Million Dollar™ Protection Package covers stolen or lost documents, travel expenses, lost wages, and more (See "Million Dollar™ Protection Package" for details and accompanying disclaimer). The company also provides educational resources, a money-back guarantee, a detailed LifeLock mobile application, and reasonable pricing in comparison to other protection services.

LifeLock has three identity protection plan options that members can choose from - the Select plan, the Advantage plan, and the Ultimate Plus plan. 

The company's plans can include credit, social security, bank account, credit card, and crimes/other alerts as well as credit report and credit score monitoring and updates from all three major credit bureaus, etc.

The one major downside of the company is that some of its device security options, such as the Family Parental Controls, Cloud Backup, and SafeCam options, are not supported on Mac OS devices, which may limit some LifeLock account members from having additional protection against identity theft and fraud.

Above all, if you are looking for a reliable company to help protect your identity and personal information from theft and fraud, LifeLock is a great company to choose from. 

***Reimbursement and Expense Compensation, each with limits of up to $1 million for Ultimate Plus, up to $100,000 for Advantage and up to $25,000 for Standard and Select (Norton 360 with LifeLock Select). And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits under the Master Policy are issued and covered by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: LifeLock.com/legal.

Was this content helpful?
thumb_up Yes thumb_down No

bestcompany guarantee

Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $100. Yes, it's really that simple.

Learn More

Star Rating

2.9

star star star star_border star_border

224 Reviews

Review Breakdown

5 grade

37%

4 grade

7%

3 grade

8%

2 grade

6%

1 grade

42%

Sentiment Criteria

Value

star star star star_half star_border

Quality

star star star star_half star_border

Service

star star star star_half star_border

Trustworthiness

star star star star_half star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Review Source

star star star star star_border

Becca Jones Martinsburg, WV

NortonLifeLock keeps me feeling safe at all times. They monitor threats to keep my online browsing and purchases secure without risk of my identity being stolen. I was notified immediately of a purchase that seemed out of the norm, which ended up being fraudulent. I was so glad to pay for the service as it saved me more money then the service itself costs. I feel confident knowing that NortonLifeLock will keep me safe.

4 months ago

star star star star star_border

JDP San Antonio, TX

My wife and I have been with LifeLock since October 2007. I normally receive at least an annual account update which is a report of all credit card accounts and our overall credit status. I feel this is a great process as I would most likely forget to review these myself. Overall I feel that LifeLock is an excellent program that continues to do what I am paying them to do ! I must admit I am shocked that LifeLock does not cover our accounts with some form of antivirus protection , leaving our accounts open for all types of nefarious acts. This is quite disturbing to me as I had no idea or this exposure. .

5 years ago

star star star star star_border

Don

Lifelock is very good at monitoring if you take the time to enter your accounts, settings and complete the whole set up of your account. If you don't then it will not be as effective as it can be. LifeLock stopped some one from taking out a credit card in my name. Without LifeLock the person trying to get the credit card probably would have been successful and i wouldn't have known. I received an alert from LifeLock and they assisted me with blocking the credit card. The LifeLock representative set up a call to the credit card company and was on the call to ensure all went well. The alerts received may not be the day the charge is made there are a few factors involved like when the charge appears on your account and limits you have set for notifications. you don't want to get an alert every time you use your debit or credit to make a $20 purchase. Credit applications or major purchases can take a few days to make it through the system for LifeLock to know they have occurred.

6 years ago

star star star star star_border

Roger Allen

I have been a LifeLock customer for several years and thankfully I have thus far been safe. However, what disturbs me is their billing system. Without going into an elaborate description of what happened to me I will quote a comment made to me by one of their customer service representatives, "We do a good job at protecting your identity but our billing department leaves a lot to be desired." I came to this site looking for an alternative to LifeLock because for the past few months they have been very confused and have completely screwed up my billing. Additionally, I recently received incorrect information from one of their supervisors while on the phone attempting to correct the mess they created. Frustrated, I made the comment that my confidence in them has been shaken and asked them who is going to protect me from LifeLock.

8 years ago

star star star star star_border

Jeff

I signed up with LifeLock 2 days ago on their "Ultimate Package" and installed their Iphone app. I didn't know I was going to get my credit score from all 3 bureaus, and I can see my credit score in their app. They provided a full credit report and I found a couple things that shouldn't be on there, but I had no way to dispute or remove those items, but I guess that's probably a different service.

8 years ago

check_circle

Review Source

star star star star star_border

Michele Frost Temple, TX

We were provided a year of LifeLock after the huge data breach of the OPM several years ago (we're both veterans who had security clearances). Aaand sure enough we had an issue. Thanks China! Anyway, it was an enormous headache. Identity theft protection companies don't do anything you can't do, but they save you an enormous amount of time and hassle. LifeLock did help us out for sure, but it was still a lot of phone calls and emails and grief. One of the reps we dealt with at first must have been new because she didn't know anything, was calling us to ask what she should do. When we finally talked to a supervisor, we were immediately transferred to an experienced rep. The service is nowhere near as pain free as they advertise, but it is extremely useful

2 weeks ago

star star star star star_border

Alicia Holman Gilbert, AZ

I attempted to become a customer, but wasn't comfortable with the level of security. I was recommended by a friend, so I thought I would try it, but it wasn't very user friendly and didn't give me a secure feeling. If I'm going to entrust all of my information with an online company, I think there should be a customer service person involved.

3 years ago

star star star star star_border

Craig Boise, ID

So far, so good! I have been a member of LifeLock for over 3 years. In that time they have sent me over a dozen different notifications regarding attempts on my identity. In each and every case, a resolution was made, keeping my credit safe. I have been very pleased with their performance on my behalf.

5 years ago

star star star star star_border

Ken Silver

LifeLock has done what they said they would do. They have sent notifications and called me to notify me of any new credit checks, account openings, sex offenders moving into nearby neighborhoods. Thanks LifeLock WELL worth the membership fee.

7 years ago

star star star star star_border

Gail Strother Bentonville, AR

I use lifeLock and it gives me peace of mind to know that my accounts are being monitored for unusual activity, . It was easy to set up and I like that I get monthly emails to let me know if there has been any activity on my accounts.

2 years ago

NortonLifeLock Logo

Reply from NortonLifeLock

Thank you for taking the time to submit your review! We're glad to know that you have peace of mind with your LifeLock membership in place. Thank you for choosing LifeLock, I hope you have a wonderful day! Sincerely, Kristen Tifft LifeLock Product Support Analyst

Oct. 10th, 2019

check_circle

Review Source

star star star star star_border

JAKE American Fork, UT

After I had some of my personal information stolen we researched a few companies and chose Life Lock. It was a little nerve wracking choosing the right company after your information has been stolen but we were happy we chose it. Sign up was easy and monitoring was good. It was comforting having a company to help protect your credit.

3 years ago

star star star star star_border

Skip T Lima, OH

I have used them and I get instant notifications when my SSN is used. I think the price is a little high though.

4 years ago

check_circle

Review Source

star star star star star_border

Sharon Battula Aurora, CO

This has done a great job of keeping my computer safe and the personal information that I have to enter from time-to-time secure from Identity theft

2 years ago

NortonLifeLock Logo

Reply from NortonLifeLock

Thank you for taking the time to submit your review! We are happy to hear that our specialists provided the level of service you expected. We value you as a member. Sincerely, Autumn Moore NortonLifeLock Product Support Analyst

Aug. 13th, 2020

check_circle

Review Source

star star star star star_border

Audrey Mitchell Managua, MN

I've used Norton on my laptop and has worked great over the years. It protected the sensitive info that I put in websites and protected my identity.

2 years ago

NortonLifeLock Logo

Reply from NortonLifeLock

Thank you for taking the time to submit your review! We are glad to know that you have peace of mind with your NortonLifeLock membership in place. I am happy to hear that our specialists provided you with excellent service. We value you as a member!

Feb. 13th, 2020

check_circle

Review Source

star star star star star_border

Nesha Leonard Tallahassee, FL

I love it. It does a really good job. Haven’t had any problems with it at all. Very solid protection.

2 years ago

NortonLifeLock Logo

Reply from NortonLifeLock

Thank you for taking the time to submit your review! We are happy to hear that our specialists provided the level of service you expected. We value you as a member. Sincerely, Autumn Moore NortonLifeLock Product Support Analyst

Aug. 13th, 2020

star star star star star_border

Jeff Stewart Saint George, UT

I’ve used it and been warned of some credit applications that were not authorized.

2 years ago

NortonLifeLock Logo

Reply from NortonLifeLock

Thank you for taking the time to submit your review! We are happy to hear that our specialists provided the level of service you expected. We value you as a member. Sincerely, Kristen Tifft LifeLock Product Support Analyst

Oct. 14th, 2019