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NortonLifeLock

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224 User Reviews

6.6

Overall Score

LAST UPDATED: July 5th, 2022

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Founded in 2005 and headquartered in Arizona, LifeLock offers identity theft protection services that include public records monitoring, financial account monitoring, and credit monitoring.

LifeLock is a modern identity theft protection company that services millions of members and provides identity theft protection to individuals and families.

According to LifeLock's website, "data breach criminals" often have the ability to commit identity theft long after a breach occurs. LifeLock will send alerts to customers of any potentially suspicious activity and will help address identity theft victim problems.

Using the promo code "BestCom," Best Company visitors can get 25% off (for first year) a LifeLock protection plan. Terms apply.

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The Good

  • Identity Theft Protection
  • Restoration Services
  • Million Dollar™ Protection Package
  • 24/7 Live Member Support
  • Money-Back Guarantee
  • Pricing
  • Mobile App

Identity Theft Protection

LifeLock provides several identity theft protection services in an effort to catch identity theft and identity fraud before it happens.

LifeLock customers can receive credit monitoring services (See disclaimer below) from all three major credit bureaus (Experian, Equifax, and TransUnion), dark web monitoring, data breach notifications, social security number monitoring, financial account monitoring, and more.

***Disclaimer: If your plan includes credit reports, scores, and/or credit monitoring features ("Credit Features"), two requirements must be met to receive said features: (i) your identity must be successfully verified with Equifax; and (ii) Equifax must be able to locate your credit file and it must contain sufficient credit history information. IF EITHER OF THE FOREGOING REQUIREMENTS ARE NOT MET YOU WILL NOT RECEIVE CREDIT FEATURES FROM ANY BUREAU. If your plan also includes Credit Features from Experian and/or TransUnion, the above verification process must also be successfully completed with Experian and/or TransUnion, as applicable. If verification is successfully completed with Equifax, but not with Experian and/or TransUnion, as applicable, you will not receive Credit Features from such bureau(s) until the verification process is successfully completed and until then you will only receive Credit Features from Equifax. Any credit monitoring from Experian and TransUnion will take several days to begin after your successful plan enrollment.

Identity theft can ruin everything from credit scores and credit reports to taxes and savings accounts. Thus, LifeLock offers multiple identity theft protection services to help customers find the protection and security they are looking for.

Restoration Services

In the event that a LifeLock member becomes a victim of identity theft, the company will offer a number of recovery services to help restore the customer's identity to pre-theft status. This includes a dedicated identity restoration specialist and lost wallet protection.

Additionally, LifeLock assists with financial, medical, criminal, and tax identity recovery. For a fee of $300, LifeLock will also work with customers who have pre-existing identity theft conditions.

Million Dollar™ Protection Package*

LifeLock members who fall victim to identity theft will receive help from the company's Million Dollar Protection™ Package. The package includes reimbursement for stolen funds and coverage for personal expenses, each with limits of up to $25,000, $100,000, or $1 million depending on the plan that is chosen. If needed to help resolve the case, the Million Dollar Protection™ Package will also provide coverage for lawyers and experts for up to $1 million. 

***Disclaimer: Reimbursement and Expense Compensation, each with limits of up to $1 million for Ultimate Plus, up to $100,000 for Advantage and up to $25,000 for Standard and Select (Norton 360 with LifeLock Select). And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits under the Master Policy are issued and covered by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: LifeLock.com/legal.

24/7 Live Member Support

As mentioned in several LifeLock reviews that are featured on BestCompany.com, LifeLock provides reliable customer service by giving customers access to 24/7 live member support agents. The identity protection service provider will notify customers (via alerts) of potentially fraudulent activity and will help customers determine how to handle the threats.

LifeLock will also monitor customers' information around the clock so customers can rest with a peace of mind.

LifeLock's website also provides a list of helpful identity theft protection advice and educational resources (regarding credit reports, credit score monitoring, social security cards, credit freezes, and personally identifiable information) for customers to access at any time.

Money-Back Guarantee 

The identity theft protection company offers a 60-day complete money-back guarantee to annual LifeLock account members that request a refund within the appropriated 60 days post-billing.

Meanwhile, many other companies in the identity theft protection industry do not offer a complete money-back guarantee with their services. LifeLock's refund promise emphasizes the company's confidence as well as its service guarantee.

Pricing

LifeLock offers three identity theft protection options to choose from: the Select plan that costs $9.99 per month (for the first year), the Advantage plan that costs members $19.99 per month (for the first year), and the Ultimate Plus plan that costs $29.99 per month (for the first year).

Best Company visitors can use the promo code "BestCom," to get 25% off for the first year (compared to the renewal price), of all LifeLock identity theft protection options. Terms apply. These options include social security number alerts and credit alerts.

Within the industry, LifeLock's plans are priced at lower rates and allow customers the flexibility to choose how much they want to invest in identity protection services and fraud security.

Mobile App

Customers can get access to the LifeLock mobile app that allows them to receive and respond to alerts while on the go and easily obtain customer service help through the in-app member services feature.

With the LifeLock mobile app, customers can access their credit scores from all three credit bureaus depending on their plan. According to the LifeLock website, the LifeLock app also includes "dark web activity detection, fictitious identity monitoring, court records scanning, and investment account activity alerts."

Overall, the mobile app is an extra feature that helps protect customers from identity theft and identity fraud.

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The Bad

  • Device Security Availability 

Device Security Availability 

In terms of device security, LifeLock has plenty to offer. Unfortunately, some of the device security options that the company offers are not available to all devices.

According to the company's website, the Family Parental Controls, Cloud Backup, and SafeCam options are currently not supported on Mac OS. 

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The Bottom Line

LifeLock offers extensive protection services as well as identity restoration services including stolen wallet protection to those who have fallen victim to identity theft or fraud from a stolen identity event. Additionally, the company offers a Million Dollar™ Protection Package and 24/7 live member support customer service.

LifeLock's Million Dollar™ Protection Package covers stolen or lost documents, travel expenses, lost wages, and more (See "Million Dollar™ Protection Package" for details and accompanying disclaimer). The company also provides educational resources, a money-back guarantee, a detailed LifeLock mobile application, and reasonable pricing in comparison to other protection services.

LifeLock has three identity protection plan options that members can choose from - the Select plan, the Advantage plan, and the Ultimate Plus plan. 

The company's plans can include credit, social security, bank account, credit card, and crimes/other alerts as well as credit report and credit score monitoring and updates from all three major credit bureaus, etc.

The one major downside of the company is that some of its device security options, such as the Family Parental Controls, Cloud Backup, and SafeCam options, are not supported on Mac OS devices, which may limit some LifeLock account members from having additional protection against identity theft and fraud.

Above all, if you are looking for a reliable company to help protect your identity and personal information from theft and fraud, LifeLock is a great company to choose from. 

***Reimbursement and Expense Compensation, each with limits of up to $1 million for Ultimate Plus, up to $100,000 for Advantage and up to $25,000 for Standard and Select (Norton 360 with LifeLock Select). And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits under the Master Policy are issued and covered by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: LifeLock.com/legal.

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Star Rating

2.9

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224 Reviews

Review Breakdown

5 grade

37%

4 grade

7%

3 grade

8%

2 grade

6%

1 grade

42%

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Review Source

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Rosie Ewing Houston, TX

Norton sells a basic service and then pushes a lot of add-ons after purchase. In my opinion I have false sense of actual security with their product.

1 month ago

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Ryan Vett Phoenix, AZ

Great tool for basic identity theft protection. There is no free trial, so you can’t try it and see if you like their tools before purchasing a subscription. Also there is no credit monitoring. The credit locking is a great feature but can sometimes be annoying when companies take 3-5 days to run your credit check and you have to leave it unlocked until they are finished.

4 months ago

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Rosie Ewing Houston, TX

The product does the job as far as I can tell. However, they are constantly asking me to purchase add-ons. I feel as if I was baited and now being asked to switch. I don't think I will be renewing my subscription because of the way they market and sell the product.

4 months ago

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John

I've heard so much about Lifelock, and know that id theft protection is absolutely necessary. For both my wife and I, the cost came to about 54$/mo. That was a bit high. When I called to cancel, they explained that I only needed the highest level on one and could put the base level on the other. It would have been nice, and more honest, had they explained it when I signed up. I went ahead and signed up that way, then with the discount they gave me, my monthly would be approximately two or three dollars more than I was paying just for one. That afternoon I checked my bank account and see that LifeLock had charged my account. Since I had already paid for the month, I did not understand. When I called, it took a while for them to figure it out. Ultimately they had changed my billing date, and charged me the new amount. I cancelled LifeLock. I hired them to keep people from accessing my account without my permission, not so they can do it themselves. And, this is exactly what they did. I did not authorize them to change my billing date, nor did they inform me that they would be doing that. Because of outages, I took me 24 hours, approximately to get back in touch with them, which stressed me out. If they had explained what they were doing, I would have told them that I wouldn't be okay with the change of billing dates. Ultimately they lost my business.

6 years ago

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Robin Brooks Dallas, TX

Didn't do what they said and went up in my price too

1 week ago

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Mary B

I ran into a problem the other day and when I called, someone named Cris answered and I could hear other people in the background talking which is not usual. I asked for some info which he seemed to not want to give but when I asked the second time, he did. He then asked me if I now wanted to add my husband.... I don't have one of those, so now I'm suspicious, and now I can't get through to them by e mail... think maybe they've got a problem.

6 years ago

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E Robbins Freeland, WA

My biggest complaint with LifeLock is that they only update the input from the three credit agencies once a year. Therefore, your credit score may not be very accurate. In fact, it's quite possible that your credit information shown on LifeLock could potentially be 11 - 12 months old.

2 years ago

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Cynthia

I've been with the company for several years now. I wasn't concerned until recently, I went through my accounts on their system and some of them haven't been updated since March 31st ---- today is May 3rd. How are you protecting me if you haven't monitored my account in over a month??

6 years ago

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Nadia S.

Just signed up a few months ago. I like the price and I like the fact that I at least have something in place for my identity. The only complaint I have so far is that I get my alerts the next day rather thn the same day. Not sure what the point of that is. But I guess some alerts are better than none.

8 years ago

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Becky Livingston, TX

We've had LifeLock on my account and my husbands for probably for or 5 years. I can't say I'm real impressed. I usually hear the news in the media before I get an email from them. I need to look and see what all they are supposed to cover because I had a credit card hacked and almost $5,000 charged and didn't hear a thing from LifeLock.

2 years ago

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Reply from NortonLifeLock

LifeLock contacted this consumer on 10/14/2019 to address her concerns.

Oct. 14th, 2019

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Sarah Tackett

We have had LifeLock many years now. In all the years I have only received one piece of mail from them. Wonder if they even know I pay a monthly fee to be a member? :(

8 years ago

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Don Boren American Fork, UT

The service is good. I get very non-specific alerts all the time that have nothing to do with actual breaches to my identity. They make me do the work to see if I was affected or not.

2 years ago

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king Queen Creek, AZ

They monitor my credit after I got hacked. They notified me even for little stuff that’s pretty refreshing

3 years ago

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Zac Cannon Long Beach, MS

The system works but is a bit expensive. When you purchase it, it does work and protects your personal information well.

2 years ago

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Reply from NortonLifeLock

Thank you for taking the time to submit your review! We're glad to know that you have peace of mind with your NortonLifeLock membership in place. Thank you for choosing NortonLifeLock, I hope you have a wonderful day! Sincerely, Autumn Moore NortonLifeLock Product Support Analyst

Jan. 17th, 2020

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Steve schramm Salem, UT

They help provide me peace of mind for data security. Delivered the service contracted for but the fee structure is too high.

3 years ago

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J S

Just alright because it is not compatible with all devices.

4 months ago

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Ron Durfey Pleasant Grove, UT

Very happy with this service. Cost is kind of expensive. But love the warranty and the ability to feel secure.

3 years ago