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NortonLifeLock

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180 User Reviews

7.3

Overall Score

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AliceS

I had Lifelock Ultimate for over a year, and decided that I wasn't getting much out of it. I called to cancel a few days ago. NOW, I discover that my SSN has been stolen, and LIFELOCK DID NOT INFORM ME!

6 years ago

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roland

their customer verification is too difficult causing problems in their system--This also causes liflock to cut you off from some of thier services even if you pay for it. Even if the mistake is their problem.

7 years ago

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Sharon Battula Aurora, CO

This has done a great job of keeping my computer safe and the personal information that I have to enter from time-to-time secure from Identity theft

1 year ago

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Reply from NortonLifeLock

Thank you for taking the time to submit your review! We are happy to hear that our specialists provided the level of service you expected. We value you as a member. Sincerely, Autumn Moore NortonLifeLock Product Support Analyst

Aug. 13th, 2020

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Audrey Mitchell Managua, MN

I've used Norton on my laptop and has worked great over the years. It protected the sensitive info that I put in websites and protected my identity.

1 year ago

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Reply from NortonLifeLock

Thank you for taking the time to submit your review! We are glad to know that you have peace of mind with your NortonLifeLock membership in place. I am happy to hear that our specialists provided you with excellent service. We value you as a member!

Feb. 13th, 2020

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JamieD Orange, CA

Simple to use and so far very effective. We’ve used them for about 15 years and having had any security issues

1 year ago

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Reply from NortonLifeLock

Thank you for taking the time to submit your review! We are happy to hear that our specialists provided the level of service you expected. We value you as a member. Sincerely, Autumn Moore NortonLifeLock Product Support Analyst

Aug. 13th, 2020

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Hunter Kasprzyk Gilbert, AZ

The commercials act like its going to save you from getting your life destroyed by an identity thief but the service is pretty ridiculous. If anyone is careful with their information online they should never need this.

3 years ago

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king Queen Creek, AZ

They monitor my credit after I got hacked. They notified me even for little stuff that’s pretty refreshing

3 years ago

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Jill Phoenix, AZ

I didn't find LifeLock to be that useful and it was way more expensive for not much in the way of getting any useful help.

4 years ago

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Angela cherie Castillo Redding, CA

After the train-wreck election 2016 i asked lifelock 4 voter identity theft protection. & their answer was that they only protect 'consumers' from harmful impersonation wtF?

4 years ago

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Reginald Hughes

One of our credit card companies notified us of scams against us on two occasions. Both times, LifeLock must have been clueless, as they didn't contact us at all.

5 years ago

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Nancy

A more than an average company they are very serious for what they do for you

6 years ago

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Alex

Hortensia, : I just cancel my life lock account for the sama reason , some one used my social security number to apply to a credicard , and I was never notify by lock .

6 years ago

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Mary Davis

Great company; has alerted me appropriately. Highly recommend./

7 years ago

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Nesha Leonard Tallahassee, FL

I love it. It does a really good job. Haven’t had any problems with it at all. Very solid protection.

1 year ago

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Reply from NortonLifeLock

Thank you for taking the time to submit your review! We are happy to hear that our specialists provided the level of service you expected. We value you as a member. Sincerely, Autumn Moore NortonLifeLock Product Support Analyst

Aug. 13th, 2020

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Zac Cannon Long Beach, MS

The system works but is a bit expensive. When you purchase it, it does work and protects your personal information well.

1 year ago

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Reply from NortonLifeLock

Thank you for taking the time to submit your review! We're glad to know that you have peace of mind with your NortonLifeLock membership in place. Thank you for choosing NortonLifeLock, I hope you have a wonderful day! Sincerely, Autumn Moore NortonLifeLock Product Support Analyst

Jan. 17th, 2020

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Steve schramm Salem, UT

They help provide me peace of mind for data security. Delivered the service contracted for but the fee structure is too high.

3 years ago

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MK Chantilly, VA

So LifeLock is owned by Equifax and if you were one of the millions whos information was breached, I would NOT recommend them.

4 years ago

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Neil C Dunn Concord, NC

Get an alert to call them and there is never anyone to talk to. Been a member for years and will be cancelling. They are a JOKE!

5 years ago

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lee Apopka, FL

Had a problem and Lifelock did absolutely nothing except tell me how to fix on my own unless I wanted to hire outside help

5 years ago

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judith hodgkins

Too notch A++++++++

6 years ago

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Bob

They have done exactly what they say they will.

7 years ago

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dom cappuccilli

I have life-lock it's awesome...wouldn't change it ever.

7 years ago

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Jeff Stewart Saint George, UT

I’ve used it and been warned of some credit applications that were not authorized.

2 years ago

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Reply from NortonLifeLock

Thank you for taking the time to submit your review! We are happy to hear that our specialists provided the level of service you expected. We value you as a member. Sincerely, Kristen Tifft LifeLock Product Support Analyst

Oct. 14th, 2019

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Ron Durfey Pleasant Grove, UT

Very happy with this service. Cost is kind of expensive. But love the warranty and the ability to feel secure.

3 years ago

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Troy Siren Gilbert, AZ

Absolutely a great product after having my credit hacked into.

3 years ago

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Steve Duran

I've applied for cell phone service and a solar panel leasing company, not ONE notification. Rip off!

6 years ago

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Flynn Billy J. Eugene, OR

Charging their service at $9.99 when advertised at $8.99 and we didn't sign up for their service !

4 years ago

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Adonis

They dont answer the phone ! 20 min hold times ! Called 3 times and same results ! Avoid

5 years ago

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Larry taylor

They do not do the recovery ,they assist you

6 years ago

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Mike

Lifelock customer service is terrible.

6 years ago