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IDX

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171 User Reviews

7.7

Overall Score

IDX, previously known as ID Experts and MyIDCare, has provided top-level identity theft protection since 2003.

The Portland, Oregon-based company offers software and services focused on monitoring, protecting, and resolving identity theft to individuals and families, as well as businesses and government organizations.

The IDX service includes monitoring solutions that protect its customers against nine types of identity theft (child, medical, social security number, criminal, financial, employment, driver's license number, insurance, and synthetic).

As part of its promise to protect customers' personal information against identity thieves, IDX offers a 100 percent recovery/money-back guarantee.

The company also provides up to $1 million in reimbursement insurance, unlimited help from a certified expert, a dedicated recovery specialist, credit monitoring, and much more.

Read on to learn more about IDX Identity's services and to see IDX reviews.

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The Good

  • Competitive Pricing
  • Comprehensive Services
  • $1 Million Insurance 
  • Recovery Guarantee

Competitive Pricing

IDX offers two premier protection services, IDX Identity and IDX Privacy, at competitive prices. Individual plans start at $9.95 per month, family plans begin at $19.95 per month.

The IDX Identity family plan covers two adults completely (credit monitoring services, CyberScan, $1 million in insurance, and access to experts/recovery superheroes are included) and up to five minor dependents can receive coverage as well (CyberScan monitoring, up to $1 million in reimbursements, and recovery services are included).

The IDX Privacy product supplies users with tools that can help them protect their digital privacy across all devices including a VPN, ForgetMe Data removal, CyberScan, a personalized privacy score, and more. 

In comparison to other identity theft protection companies, IDX has fair pricing for its services.

Comprehensive Services

IDX's plans appear to cover a wider range of monitoring services than most companies in the industry. The company provides credit monitoring (works with credit bureaus to monitor credit reports and credit scores) CyberScan™ dark web monitoring, public records monitoring, change of address monitoring, passport monitoring, payday loan monitoring, and more. IDX also provides a proactive feature that is designed to check for compromised passwords.

Both the individual and family IDX service plans include credit monitoring services, CyberScan monitoring, complete identity restoration assistance, access to an online resource center, customer service help, fraud notification features designed to catch any suspicious activity or unauthorized access, and up to $1 million in identity theft insurance.

As previously mentioned, IDX identity theft protection services cover nine different types of identity theft, including medical, social security, child, criminal, financial, synthetic, employment, insurance, and driver's license.

IDX also provides data breach identity protection services and strives to educate customers on credit card monitoring versus IDX monitoring, fraud protection, credit freezes, recovery services, recovery options, etc.

$1 Million Insurance

This identity protection company, like many other identity protection services in the industry, offers up to $1 million in identity theft insurance to account members.

According to the company's website, this insurance is designed to "provide reimbursement for out-of-pocket expenses related to addressing the restoration of your identity."

It also includes lost wallet coverage as well as reimbursement for electronically stolen funds. In addition to insurance, IDX provides customers with access to U.S.-based certified identity theft risk management specialists. These trained specialists will use the limited power of attorney to help customers with identity restoration. 

Recovery Guarantee

The company has an official refund policy in place for customers who do not obtain a 100 percent recovery from IDX's services.

According to the company's website, IDX will "refund up to one year of fees" that customers have paid towards IDX restoration services only if the company fails to remove all adverse matters (within one year of the identity theft or identity fraud event) on the customer's record.

In order to receive the refund, the customer would have had to follow the proper procedures that IDX provides for reporting the theft and would have already been enrolled in IDX protection services. 

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The Bad

  • Does Not Provide 24/7 Service 
  • No Antivirus Software Provided 

Does Not Provide 24/7 Service

IDX's team does not operate on a 24/7 basis. The company's hours are limited to 11 hours per day on a Monday-through-Friday schedule.

Although the company does employ certified U.S.-based identity theft experts and strives to provide reliable customer service, the lack of a 24/7 operation may limit prompt responses to client questions and concerns.

No Antivirus Software Provided 

IDX doesn't seem to provide any type of antivirus software or really any protection against a ransomware attack. Meanwhile, some other identity theft protection companies offer antivirus software and other personal information protection for customers' computers and devices.

Unfortunately, since IDX does not appear to provide this type of software, customers must find and purchase the software on their own if they want to ensure further identity protection as well as personal cybersecurity.

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The Bottom Line

IDX offers a wide range of identity monitoring services including credit monitoring services for all three major credit bureaus, recovery and restoration services, and identity protection services such as data breach protection and fraud alert services at competitive prices.

The company also gives customers access to certified identity theft risk management specialists who can help those who have fallen victim to identity theft make a full recovery from a theft event. IDX has a set 100 percent recovery guarantee for victims who do not fully recover while using their services. 

Additionally, IDX offers up to $1 million in identity theft insurance which covers out-of-pocket expenses such as lost wages, legal fees, private investigators (for background investigations), and stolen funds.

IDX does not, however, seem to provide around-the-clock customer services and does not seem to provide any antivirus software or personal security features that would help protect customers from fraudulent activity and identity thieves.

Although there are some aspects customers should take into account, IDX is still a top-rated, highly recommended company that offers trustworthy protection services.

If you are interested in IDX Identity or IDX Privacy services, we recommend that you visit the company's website and read several IDX reviews to learn more about what the company has to offer before you choose a plan. 

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Star Rating

3.9

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171 Reviews

Review Breakdown

5 grade

62%

4 grade

10%

3 grade

2%

2 grade

2%

1 grade

24%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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star star star star star

Sandy Placentia, CA

I really appreciate all the efforts Mr. John I put in helping us. His professional attitude and knowledgeable expertise gave us the peace of mind throughout all of it. We are confident from the very beginning that we are in good hands and trusting that he will help us resolve this issue. And he did!! Mr. John I is definitely a valuable asset to your company. I will highly recommend My ID Care to my friends.

5 months ago

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Janet Chamberlain Anaheim, CA

I'm very happy that My IDCare call me, I feel very comfortable after speaking with John I he was so patient and he walked me through the finishing of the enrollment of My IDCare. He told me all the things that I'm supposed to do to secure my husband's Identity. Thank you so much for your help.

2 years ago

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Michael Hendricks La Quinta, CA

Dawn K was my customer service representative. We are completely satisfied with our results in her efforts to enroll us in MyIDCare program. Thank you Dawn for all your hard work.

2 years ago

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Brooke Galster Lake Oswego, OR

There service has far more features that are important to me than any other provider I've seen. Their monthly articles always seem to address the timely issues and how to view them from a security standpoint.

2 years ago

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Terry H. Dyersburg, TN

Last year my wife and I got married and since then we've worked together to build the most stable life together. Financial stability was very important to both of us. Before joining MyIDCare we recently had an event where our identity had been stolen and someone opened a credit account in our name. Luckily, we caught this on time. We never realized it was THAT easy, so we asked our bank who they recommended to help keep our identity safe. They recommended MyIDCare. Andrew was our representative I spoke with. I had just worked the last 19 hours and I was tired and worried for my wife and I. Not only did Andrew answer and explain everything in detail, but he did it in a way that was simple and easy to understand. By the end of our chat, he had me sold. Andrew explained everything from broad topics such as what MyIDCare was all the way to the minuet details such as how often I get alerts. I signed up and now my wife and I are beginning to feel at ease again. I'm extremely satisfied with my experience and I hope this signs of more to come. Thanks again!

2 years ago

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HASSAN FARAZIAN Santa Monica, CA

I was very and pleasantly surprised to have the ability to speak to a competent representative in resolving my concern. Not being pushed around from one person to another was a delightful and changing experience. Further, with all due respect, speaking with a person -- in the US -- rather than overseas was also a factor in my deep satisfaction.

2 years ago

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Margaret Michelsen Blacksburg, VA

Yesterday I thought I might have been hacked and so called MyIDCare. Josh M, an IDCares Specialist, worked patiently with me for over an hour to solve my problem. I am an older woman and not proficient on the computer! Josh was thoughtful, proficient and patient. It took quite a while, but the complex problem was completely solved and I felt supported and not "put down" for my lack of understanding. Josh simply did an excellent job on all counts: solved my difficult problem and left me feeling understood and supported. I cannot praise him enough. Thank you, Josh!

2 years ago

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Mark Kelley Torrance, CA

Susan/Andrew were XLNT / enrollment help

2 years ago

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LSmith Palm Beach, FL

My representative, Josh was very informative and kept right on top of my fraud investigation.

2 years ago

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Janet Meek Las Vegas, NV

John was very helpful in answering all my questions and concerns plus new the problem of ID theft and how to prevent it

2 years ago

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Michelle Weedville, PA

John was extremely helpful and patient, and he helped me to understand the issue, the next steps, and most importantly he helped me to gain a peace of mind after freaking out for a week.

2 years ago

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Debbie Lansing, MI

My ID Care was awesome. They notified me of fraudulent activity involving my personal information and walked me through step by step of what to do next. I was very impressed with the help and care I received from Josh.

2 years ago

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Deborah Meyerhoff Newnan, GA

My ID Care has once again proven to be an excellent company and one to be recommended. John called me to advise me on things to be aware of that could place me in financial danger following notification of my email being on the dark web. He proved to be a good listener, allowing me to state my concerns as well as answering all my questions. He was very knowledgeable, courteous and pleasant. Thank you for employing outstanding representatives like John! Sincerely, Deborah

2 years ago

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Renee G Warren, MI

John I was very helpful. He explained what the alert meant and how to change passwords to more sensitive ones.

2 years ago

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Diana Branda Manhattan Beach, CA

It has been so helpful. My ID Care specialist has been so helpful, patient, informative, clear and compassionate. I have been trying myself but felt so defeated. I am on a road to clean up the fraudulent accounts.

2 years ago

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Bill Phillips Las Vegas, NV

I've just begun using the service. John was extremely professional and helpful with our phone conversation.

2 years ago

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Matthew Cantor Tampa, FL

John was very helpful. He took me through the credit reports in a very detailed manner and helped me understand how to better track any issues in the future.

2 years ago

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Patricia Shoemaker

My experience with my advisor was very good. She was very available both on the phone and over the internet. I would not hesitate to use MyIDCare again should I ever need them.

2 years ago

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Joseph Heinz Schwenksville, PA

They were awesome. They handled everything quickly. They successfully stopped a fraudulent claim on my credit score.

2 years ago

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Sally Marks Atlanta, GA

John exceeded my expectations. He stayed on the line with me holding for 45 minutes to find out what the problem was being reported by Bank of America. We finally get someone and their customer service is closed and I have to call back tomorrow for a credit analyst to raise my limits. Seriously? My BofA Visa auto debits from my checking account and they created total chaos and ruined my evening over a case of wine! John helped me and worked with me and I can only give him praise and thanks. Shame on you Bank of America and I’ve been a customer since 1979!

2 years ago

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ogk Santa Barbara, CA

Outstanding service each and every time I call. This company makes you feel like no question is too small or unimportant. They clearly have their customers best interest and safety as their core mission.

2 years ago

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Leroy Black Los Angeles, CA

My contact with MyIDCare Customer Service was one of ease, professionalism and outstanding customer service.

2 years ago

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Francis Inverso

We have only just begun to find the culprit who stole my ID. I was overwhelmed with the damage a person can do. MyIDCare's plan of action to find this perpetrator appears to be a solid, well planned approach (things that I would not have thought of) and I have faith that MyIDCare can undo the damage to me and find this person for which I plan on prosecuting.

3 years ago

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Vincent Cordisco

Your customer service representatives are outstanding! The woman I dealt with (Hannah W.) was very helpful, courteous, friendly, and quite knowledgable. As a novice to this type of ID protection, she was quite helpful to me in setting up my account.

3 years ago

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Jose Alexandria, VA

John was very helpful. He helped me call the lenders with which the thief had applied for credit with. The applications were denied and lenders said they would remove the inquiries in my credit report.

3 years ago

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Terry Allen Chilcott Wichita, KS

My initial experience with MyIDCare has been OUTSTANDING! Your agent, John, walked me through the process of registering my new account, and was extremely helpful, courteous, and professional in doing so. I look forward to establishing a mutually beneficial relationship with MyIDCare, and have every assurance that I am in very good hands indeed. Thank you again, John! : ) Respectfully, Terry Allen Chilcott

3 years ago

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Robert Wee Reinholds, PA

Trevor W was a tremendous help to me. He was efficient, knowledgeable, patient, and friendly. He is a great representative of your company. He engenders trust.

3 years ago

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Ann Hoover Edinboro, PA

Trevor W assisted me. He was a very pleasant professional who patiently helped me activate my account and answered additional questions for me. If I choose to continue using IDCare after this one year of free service,m I will ask for Trevor.

3 years ago

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Lynn Harris Mechanicsburg, PA

Very nice & patient in walking me through the process.

3 years ago

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Joanne Bissell Apollo, PA

John I was extremely helpful in helping us to get our accounts open.

3 years ago

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Denise Clausen Dover, PA

The representative was helpful and provided me with the assistance I needed. He was very pleasant.

3 years ago

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Daniel OShea Oak Lawn, IL

Trevor was great and helped with all my needs

3 years ago

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Moreen Lily Hunsberger Bethlehem, PA

John was very informative and helpful.

3 years ago

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Laurel Milton, PA

I am very pleased with the prompt and courteous assistance I receive whenever I contact MyIDCare. My representative thoroughly and patiently answers all my questions and takes care of my concerns.

3 years ago

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Marlin Messinger Dover, PA

John I was very polite and helpful with the issue I had. Let him know that I really appreciated his helpfulness.

3 years ago

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Michele Mullen Center Valley, PA

I completed enrollment, but was unable to log on to enroll in the credit monitoring. John reviewed my original enrollment and discovered an error with the user name. He corrected it and remained on the line until I was able to access the monitoring website.

3 years ago

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Susan Goldfarb Santa Monica, CA

John was very helpful and provided the information I needed to check the status of a child’s credit history.

3 years ago

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Donald Willis Houston, TX

I called in to get help logging into my account, Trevor W was excellent in helping me get the correct information. But, he also was very helpful in resolving my initial reason for logging into my account.

3 years ago

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Gary Oman Orange City, FL

this has worked tirelessly for me trying to get my stolen i.d. fixed and getting my credit back where it should be. one credid card company refuse to drop me from charges on a card open in my name even though i filed a police report and send them proof that it was a fradulant account myIDCare has worked very hard on this and they say that they will not stop until there is a decision in my favor

3 years ago

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Ken Schenkman Seattle, WA

Excellent help and follow through. Highly recommend this service.

3 years ago

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Eileen Miller Krause Los Angeles, CA

Trevor is personable. He has patience. He is professional and knowledgeable. He was able to make an unpleasant situation into a better one through his perseverence. He handled the people at AMEX with ease.

3 years ago

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Lee Snieder Hull, IA

The representative was amazing. Thanks Trevor W. He explained my options very clearly

3 years ago

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gail berger Canton, OH

feel very confident using your company withe excellent coverage to stop identity theft and your staff is always willing to help when needed highly recommend your service

3 years ago

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Becky Dallas, TX

Easy to follow, understanding and very patient.

3 years ago

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Melissa Gonzales Aurora, CO

John Ingram was patient and very helpful. He took time to help me through a stressful situation and point me to the correct resources.

3 years ago

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Yvonne Cordova Pickerington, OH

John was awesome at helping me with ID theft and calling to make sure my credit is cleared

3 years ago

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Toni Ottumwa, IA

I had my identity stolen. I had no idea what to do then remembered I had signed up for this service. I called and talked to John! He was amazing at helping me. We spent over 2 1/2 hours on the phone. He called all the creditors for me to start the fraud reporting process. No way I could’ve done it alone or even know where to start! They have saved me. I will be a customer for life.

3 years ago

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Bill Derrington Frankfort, KY

I had reversed and partially botched our I’d User info when creating these accounts in February 2018. Andrew was courteous, professional and timely making the corrections. Bill & Ruth Derrington

3 years ago

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Verified Customer

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ConstanceCummins

MyIDCare is always on top of things-- monitoring your accounts and keeping you updated with status reports. I would recommend them to anyone who wants to feel that their accounts are in good hands.

3 years ago

star star star star star

Jana Smith Lancaster, TX

John I. was very patient and helpful with all of my questions. He was also very informative. He was able to assure me during a very stressful time for me.

3 years ago

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