IDX Logo

IDX

check_circleVerified

star star star star_half star_border
171 User Reviews

7.7

Overall Score

IDX, previously known as ID Experts and MyIDCare, has provided top-level identity theft protection since 2003.

The Portland, Oregon-based company offers software and services focused on monitoring, protecting, and resolving identity theft to individuals and families, as well as businesses and government organizations.

The IDX service includes monitoring solutions that protect its customers against nine types of identity theft (child, medical, social security number, criminal, financial, employment, driver's license number, insurance, and synthetic).

As part of its promise to protect customers' personal information against identity thieves, IDX offers a 100 percent recovery/money-back guarantee.

The company also provides up to $1 million in reimbursement insurance, unlimited help from a certified expert, a dedicated recovery specialist, credit monitoring, and much more.

Read on to learn more about IDX Identity's services and to see IDX reviews.

thumb_up

The Good

  • Competitive Pricing
  • Comprehensive Services
  • $1 Million Insurance 
  • Recovery Guarantee

Competitive Pricing

IDX offers two premier protection services, IDX Identity and IDX Privacy, at competitive prices. Individual plans start at $9.95 per month, family plans begin at $19.95 per month.

The IDX Identity family plan covers two adults completely (credit monitoring services, CyberScan, $1 million in insurance, and access to experts/recovery superheroes are included) and up to five minor dependents can receive coverage as well (CyberScan monitoring, up to $1 million in reimbursements, and recovery services are included).

The IDX Privacy product supplies users with tools that can help them protect their digital privacy across all devices including a VPN, ForgetMe Data removal, CyberScan, a personalized privacy score, and more. 

In comparison to other identity theft protection companies, IDX has fair pricing for its services.

Comprehensive Services

IDX's plans appear to cover a wider range of monitoring services than most companies in the industry. The company provides credit monitoring (works with credit bureaus to monitor credit reports and credit scores) CyberScan™ dark web monitoring, public records monitoring, change of address monitoring, passport monitoring, payday loan monitoring, and more. IDX also provides a proactive feature that is designed to check for compromised passwords.

Both the individual and family IDX service plans include credit monitoring services, CyberScan monitoring, complete identity restoration assistance, access to an online resource center, customer service help, fraud notification features designed to catch any suspicious activity or unauthorized access, and up to $1 million in identity theft insurance.

As previously mentioned, IDX identity theft protection services cover nine different types of identity theft, including medical, social security, child, criminal, financial, synthetic, employment, insurance, and driver's license.

IDX also provides data breach identity protection services and strives to educate customers on credit card monitoring versus IDX monitoring, fraud protection, credit freezes, recovery services, recovery options, etc.

$1 Million Insurance

This identity protection company, like many other identity protection services in the industry, offers up to $1 million in identity theft insurance to account members.

According to the company's website, this insurance is designed to "provide reimbursement for out-of-pocket expenses related to addressing the restoration of your identity."

It also includes lost wallet coverage as well as reimbursement for electronically stolen funds. In addition to insurance, IDX provides customers with access to U.S.-based certified identity theft risk management specialists. These trained specialists will use the limited power of attorney to help customers with identity restoration. 

Recovery Guarantee

The company has an official refund policy in place for customers who do not obtain a 100 percent recovery from IDX's services.

According to the company's website, IDX will "refund up to one year of fees" that customers have paid towards IDX restoration services only if the company fails to remove all adverse matters (within one year of the identity theft or identity fraud event) on the customer's record.

In order to receive the refund, the customer would have had to follow the proper procedures that IDX provides for reporting the theft and would have already been enrolled in IDX protection services. 

Visit Site

thumb_down

The Bad

  • Does Not Provide 24/7 Service 
  • No Antivirus Software Provided 

Does Not Provide 24/7 Service

IDX's team does not operate on a 24/7 basis. The company's hours are limited to 11 hours per day on a Monday-through-Friday schedule.

Although the company does employ certified U.S.-based identity theft experts and strives to provide reliable customer service, the lack of a 24/7 operation may limit prompt responses to client questions and concerns.

No Antivirus Software Provided 

IDX doesn't seem to provide any type of antivirus software or really any protection against a ransomware attack. Meanwhile, some other identity theft protection companies offer antivirus software and other personal information protection for customers' computers and devices.

Unfortunately, since IDX does not appear to provide this type of software, customers must find and purchase the software on their own if they want to ensure further identity protection as well as personal cybersecurity.

gavel

The Bottom Line

IDX offers a wide range of identity monitoring services including credit monitoring services for all three major credit bureaus, recovery and restoration services, and identity protection services such as data breach protection and fraud alert services at competitive prices.

The company also gives customers access to certified identity theft risk management specialists who can help those who have fallen victim to identity theft make a full recovery from a theft event. IDX has a set 100 percent recovery guarantee for victims who do not fully recover while using their services. 

Additionally, IDX offers up to $1 million in identity theft insurance which covers out-of-pocket expenses such as lost wages, legal fees, private investigators (for background investigations), and stolen funds.

IDX does not, however, seem to provide around-the-clock customer services and does not seem to provide any antivirus software or personal security features that would help protect customers from fraudulent activity and identity thieves.

Although there are some aspects customers should take into account, IDX is still a top-rated, highly recommended company that offers trustworthy protection services.

If you are interested in IDX Identity or IDX Privacy services, we recommend that you visit the company's website and read several IDX reviews to learn more about what the company has to offer before you choose a plan. 

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

3.9

star star star star_half star_border

171 Reviews

Review Breakdown

5 grade

62%

4 grade

10%

3 grade

2%

2 grade

2%

1 grade

24%

Sentiment Criteria

Value

star star star star star_half

Quality

star star star star star_half

Service

star star star star star_half

Trustworthiness

star star star star star_half
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
star star star_border star_border star_border

David Doty Logandale, NV

Was notified of a credit card application filed by someone else in my name. MyID care opened a case and promised an adjudicator would investigate and get back to me within 48 hours. That was 2 Dec. Its now 12 Dec and despite my multiple calls, waiting in queue, messages left, and promises made, I still have yet to receive even an update from this company. Not impressed.

3 months ago

star star star_border star_border star_border

John Schomaker Melbourne, FL

I was HACKED in 2018 and I was not even notified by MyIDCare.

1 year ago

IDX Logo

Reply from IDX

Hello John, I hope this email finds you well. I wanted to reach out as we received your concern on Best Company’s website. We truly apologize for your experience and want to see how we can improve it. Is there a good time we can reach you? We sincerely appreciate your membership and thank you for giving us the opportunity to provide a better experience. Thank you, MyIDCare

May. 8th, 2019

check_circle

Verified Customer

star star star_border star_border star_border

LYNNFRIEDLANDER

I do not receive my monthly status on any breaches! I called Jan.28th and Jan. 29th and was told I would be called back and I have not heard anything from your company. I only receive advertisements from your company

3 years ago

We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.

© 2021 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information