IDX Logo

IDX

check_circleVerified

star star star star star_border
171 User Reviews

8.1

Overall Score

LAST UPDATED: March 19th, 2021

IDX, previously known as ID Experts and MyIDCare, has provided top-level identity theft protection since 2003.

The Portland, Oregon-based company offers software and services focused on monitoring, protecting, and resolving identity theft to individuals and families, as well as businesses and government organizations.

The IDX service includes monitoring solutions that protect its customers against nine types of identity theft (child, medical, social security number, criminal, financial, employment, driver's license number, insurance, and synthetic).

As part of its promise to protect customers' personal information against identity thieves, IDX offers a 100 percent recovery/money-back guarantee.

The company also provides up to $1 million in reimbursement insurance, unlimited help from a certified expert, a dedicated recovery specialist, credit monitoring, and much more.

Read on to learn more about IDX Identity's services and to see IDX reviews.

thumb_up

The Good

  • Competitive Pricing
  • Comprehensive Services
  • $1 Million Insurance 
  • Recovery Guarantee

Competitive Pricing

IDX offers two premier protection services, IDX Identity and IDX Privacy, at competitive prices. Individual plans start at $9.95 per month, family plans begin at $19.95 per month.

The IDX Identity family plan covers two adults completely (credit monitoring services, CyberScan, $1 million in insurance, and access to experts/recovery superheroes are included) and up to five minor dependents can receive coverage as well (CyberScan monitoring, up to $1 million in reimbursements, and recovery services are included).

The IDX Privacy product supplies users with tools that can help them protect their digital privacy across all devices including a VPN, ForgetMe Data removal, CyberScan, a personalized privacy score, and more. 

In comparison to other identity theft protection companies, IDX has fair pricing for its services.

Comprehensive Services

IDX's plans appear to cover a wider range of monitoring services than most companies in the industry. The company provides credit monitoring (works with credit bureaus to monitor credit reports and credit scores) CyberScan™ dark web monitoring, public records monitoring, change of address monitoring, passport monitoring, payday loan monitoring, and more. IDX also provides a proactive feature that is designed to check for compromised passwords.

Both the individual and family IDX service plans include credit monitoring services, CyberScan monitoring, complete identity restoration assistance, access to an online resource center, customer service help, fraud notification features designed to catch any suspicious activity or unauthorized access, and up to $1 million in identity theft insurance.

As previously mentioned, IDX identity theft protection services cover nine different types of identity theft, including medical, social security, child, criminal, financial, synthetic, employment, insurance, and driver's license.

IDX also provides data breach identity protection services and strives to educate customers on credit card monitoring versus IDX monitoring, fraud protection, credit freezes, recovery services, recovery options, etc.

$1 Million Insurance

This identity protection company, like many other identity protection services in the industry, offers up to $1 million in identity theft insurance to account members.

According to the company's website, this insurance is designed to "provide reimbursement for out-of-pocket expenses related to addressing the restoration of your identity."

It also includes lost wallet coverage as well as reimbursement for electronically stolen funds. In addition to insurance, IDX provides customers with access to U.S.-based certified identity theft risk management specialists. These trained specialists will use the limited power of attorney to help customers with identity restoration. 

Recovery Guarantee

The company has an official refund policy in place for customers who do not obtain a 100 percent recovery from IDX's services.

According to the company's website, IDX will "refund up to one year of fees" that customers have paid towards IDX restoration services only if the company fails to remove all adverse matters (within one year of the identity theft or identity fraud event) on the customer's record.

In order to receive the refund, the customer would have had to follow the proper procedures that IDX provides for reporting the theft and would have already been enrolled in IDX protection services. 

Visit Site

thumb_down

The Bad

  • Does Not Provide 24/7 Service 
  • No Antivirus Software Provided 

Does Not Provide 24/7 Service

IDX's team does not operate on a 24/7 basis. The company's hours are limited to 11 hours per day on a Monday-through-Friday schedule.

Although the company does employ certified U.S.-based identity theft experts and strives to provide reliable customer service, the lack of a 24/7 operation may limit prompt responses to client questions and concerns.

No Antivirus Software Provided 

IDX doesn't seem to provide any type of antivirus software or really any protection against a ransomware attack. Meanwhile, some other identity theft protection companies offer antivirus software and other personal information protection for customers' computers and devices.

Unfortunately, since IDX does not appear to provide this type of software, customers must find and purchase the software on their own if they want to ensure further identity protection as well as personal cybersecurity.

gavel

The Bottom Line

IDX offers a wide range of identity monitoring services including credit monitoring services for all three major credit bureaus, recovery and restoration services, and identity protection services such as data breach protection and fraud alert services at competitive prices.

The company also gives customers access to certified identity theft risk management specialists who can help those who have fallen victim to identity theft make a full recovery from a theft event. IDX has a set 100 percent recovery guarantee for victims who do not fully recover while using their services. 

Additionally, IDX offers up to $1 million in identity theft insurance which covers out-of-pocket expenses such as lost wages, legal fees, private investigators (for background investigations), and stolen funds.

IDX does not, however, seem to provide around-the-clock customer services and does not seem to provide any antivirus software or personal security features that would help protect customers from fraudulent activity and identity thieves.

Although there are some aspects customers should take into account, IDX is still a top-rated, highly recommended company that offers trustworthy protection services.

If you are interested in IDX Identity or IDX Privacy services, we recommend that you visit the company's website and read several IDX reviews to learn more about what the company has to offer before you choose a plan. 

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

3.9

star star star star star_border

171 Reviews

Review Breakdown

5 grade

62%

4 grade

10%

3 grade

2%

2 grade

2%

1 grade

24%

Sentiment Criteria

Value

star star star star star_border

Quality

star star star star star_border

Service

star star star star star_half

Trustworthiness

star star star star star_half
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star_border star_border star_border star_border

Attilakwon San Diego, CA

I have been hacked severey, ransomed, cyber stalked and went to the suicide hospital due to the identity theft. Because nobody used my name to open a account fraudulently I was ignored. I was told I had a restoration ticket but when I finally got there they told me no such ticket existed. I got absolutely no help. Now the hackers are actively using my debit cards and opened up stamps.com on all my checking accounts. I didn't know because hackers changed my navy federal password so I have to call to make any transactions. Stamps com for 80 dollars what if that was to transport illegal drugs? But since nobody opened a fraudulent credit account in my name I dont qualify. I am 100 percent Pand T and part of OPM. Will they reimburse me for 8 thousand i had to fork out to pay for legal fees because the people hacking me put a restraining order so i would be in a very limited position. They stole everything i have online. Went to identity theft gov 3 times and police say i dont have enough evidence. But since they actually did commit fraud and not just hack me and cyberstalking me, I can go to the police. Even than they cant do anything. I have to go report it however to retrieve some accounts but I dont see the point. They cant and will not do anything except give me a case number. I have been treated like a second class citizen. Really..... they never call u back. They gave me tickets but they were not the tickets that they said they were. It was just nothing. I have no faith in myidcare. I am just going to the VA and talk to them about how they are treating us combat disabled vets. My account is locked because hackers went in and changed my info and I got locked out due to hackers again. My ssn is with another address and my identity according to them is compromised. But they said keep it locked so u wont get hacked again. In the meanwhile I am getting alerts. Wow. Good job OPM. Thank u.

10 months ago

star star_border star_border star_border star_border

Paul Henry Boynton Beach, FL

Service is a typical alert but they make it impossible to use with their automatic account lockout if you don’t visit their website frequently enough after their 20 questions to identify you then they give you a 1 time password to get on the site which then requires you change your password - I have been thru this multiple times and have had enough so I cancelled my account. - their tech said ... but it’s free... sorry but my time is valuable and it takes an hour to get yuri the above noted BS so using it certainly comes at a cost.

11 months ago

star star_border star_border star_border star_border

Jen Essex, MD

I just tried to enroll my mother, because I received a letter that her information was compromised. I am her POA. I entered my email address and an enrollment code that was in the letter and created a password and then received a prompt to go to my email address and verify I am the owner of the email address. I did so and saw the email which says, "As the first step in activating your identity monitoring services, please verify your email address. " Before I had a chance to click the "Verify Email" button, I received another email which stated "Your MyIDCare™ identity theft protection has now been activated, including the following services. To view your account, please log in. " So, they activated the account before they verified my email. I've never had that happen before with any other company I signed up with. I am not feeling as though I am in good hands.

1 year ago

star star_border star_border star_border star_border

Billy Veteran Bob Colorado Springs, CO

If a company charged with protecting your most sensitive information cannot even get a simple password reset accomplished without errors, then you have little reason to trust that company. MyIDCare is charged with protecting all veterans information that were affected by a Chinese hack of the OPM. I am one of those veterans. To boot, I am an IT systems engineer. I can tell every reading without flaw that this company has bad website coding, bad processes governing simple website interactions, and very bad customer service policies. My password never works and my phone or laptop is never trusted. I am told to update my security questions, there is absolutely no section on the homepage or my account page to do so. I reset my password only to find out that the account is locked and for some reason I am forced to call and listen to a long answering machine with confusing options to do so. The password I just reset no longer works and the person on the phone makes me change it again even though it was just changed minutes ago. If you really think that these simple problems are the only one that plague this service, you have never worked in IT. I cannot imagine how insecure this domain is if the absolute basics above are messed up so badly. It a way it makes sense that the Govt has chosen such an inept service to manage all of my most sensitive information as a veteran. I am given no choice about my monitoring service and I am at risk because of it.

2 years ago

IDX Logo

Reply from IDX

We have reached out to Billy Veteran Bob to assist with the matter they are reporting. ID Experts takes these concerns seriously and will continue to assist Billy Veteran Bob and this matter. Thank you, ID Experts

Aug. 13th, 2019

star star_border star_border star_border star_border

Donald Marsch Allyn, WA

I have an account paid for by The Office of Personnel Management (OPM) after their data loss from hacking some years ago now. My personal information has been confirmed by law enforcement as sold to the public and now the hacking of a credit reporting agency. My experience with My ID Care is no different than I have had with others; This service is worse than useless because it leads customers to a false sense of security and charges good money for nothing in return that can be proven to be of deterrent or protection value. I can not even access my account to report issues to them because the account is designed to be inaccessible. Example: I have to receive a code by text or email to log in that is good for 15 minutes before expiring. However the code does not arrive through any method before the account is signed out due to inactivity leaving the user with a closed loop login process that fails. Do not waste your time and money on this service. This service is paid for by the OPM which is a wast of a lot of money. I am a very dissatisfied customer offering a less than one star review.

3 years ago

star star_border star_border star_border star_border

Karen T Washington, DC

Exceptionally poor consumer service in being able to reach a human being in a timely manner. Like others i have been locked out of my account for supposedly not entering correct password. Message directs you to call Customer Support (which is a misnomer). Each time I call recorded message advises that my "call will be answered in MORE THAN XX minutes". The XX minutes is always 25 minutes or more. I mean come on, what sort of Customer Support puts you on hold for "more than 25 minutes". I have never been able to reach anyone and so am unable to change password to access my account. Thus this service has been useless.

4 years ago

star star_border star_border star_border star_border

Disgruntled Wheaton, IL

thanks to the OMB breach, we are stuck with this "protection". I hate it. You get alerts on every little thing, yet it is very unclear as to what you are reviewing online. Why do I need them to give me info on sex offenders in my area>!>. I can figure that out myself by reviewing the state website, jerks. I live near a major city, I am tired of the alerts on nonsense. And when you call them to inquire, most are basically "fake" alerts yet it is "clear as mud" when you speak to the customer service rep. Oh, and yes, I said I wanted my children on this - they said they were, yet, I see NOTHING on the stupid portal. Oh my god, the portal. I hate it. Designed horribly. I feel so bad for older people who have to figure this out because it is hard enough for me. I had an issue and they use a third party contractor (CSID) to help resolve the issue. This "restoration specialist' contacted me via email and used horrible grammar and spelling and the text was really "off" - very small. It didn't even look legitimate! I decided I didn't even want to speak to them. I was so angry. We ended up freezing all of our info with each credit bureau. MUCH easier to deal with!!! I can't believe this is who the federal government stuck us with...and then I am supposed to pay for this "service" after 12/18? Please.

4 years ago

star star_border star_border star_border star_border
WORST CUSTOMER SERVICE I'VE EVER ENCOUNTERED! This is a terrible company. Never use it unless you have to. I was impacted by the government breach, so I had to use it. Here is my experience: 1. The warnings they give you are not clear. All of the notices I've received regard child sexual predators in my area. Good to know, but this is not what the service is expected to do. You have to log in to see the details. 2. Better be ready. They only give you three shots at a password entry. Get it wrong and you have to go through the customer service. 3. The customer service is the worst. I had my account locked because I entered the wrong password three times. This is a very common issue in this day and age, when everyone typically has 20-40 passwords. (See note 5 for another little detail.) 4. Once locked, they will not let you reopen your account via the internet. You have to call the horrible customer service line. Fine, but you aren't directed to any menu to support that. They send you to a generic phone menu, but you have to listen to 5 minutes of messages before they even allow you to access the menu. Once there, the options don't cover your need to reset your password. You have to guess which menu items to select to get to a customer service representative. And you better not make a mistake, since there is no "back" button. I had to go through the menu FOUR times to make the right choices. (That's four calls comprising 20 minutes just to get to a customer service representative.) Once you get to that representative, they tell you that they can't help you, and then switch you to another "special" service representative. When I finally got there, I was informed that there were 33(!) calls ahead to me, and I had to wait over an hour to get to the representative! They did tell me that I could give my name and number and they'd call me back, but you'd be taking quite a chance there; based on the terrible "service" that they provide. 5. When I finally talked with the service provider, he told me that they will lock your account automatically if you haven't logged in to it within 60 days. Why would they require that??!! I only need to log in when I get a warning, since that is the service that they provide. So, if I get no warnings (and they're doing their job) within 60 days, why should I bother logging in? It's probably a good idea to do that, but it shouldn't be a requirement before they lock you out, especially since they give you no notice of an impending lock out or state it in your e-mails or account. They don't even tell you when you enter the correct password three times - they just say that your account was locked because you entered the wrong password. (I found out that I was indeed entering the right password, but it had been locked out because of the 60 day limit - which the customer service representative only told me when I told him that I had entered the right password. He didn't even explain that little detail until I commented that I thought that I had entered the correct password.) My advice - never use this company unless it is the only option (as with the government breach). The government clearly chose the cheapest service provider they could find.

4 years ago

star star_border star_border star_border star_border

S Pasadena, CA

I registered and about 3 months later got an email saying i have an alert on my account and asked me to login to view alert. I forgot my password so i clicked on "forgot password" and typed in my userid. I didn't get the reset password email until at least 10 mins later. I clicked on the link and started to reset my password. I couldn't finish the reset process because I keep getting error message saying my password/userid not correct. I was RESETTING my password, how can it be incorrect when i was resetting it? My userid couldn't be incorrect, either, as i have provided the correct useid for it to send the password reset email to me in the first place. Now I can't view the alert because i couldn't reset my password. WTF.

5 years ago

star star_border star_border star_border star_border

Brian Bay Lynnwood, WA

Customer service takes forever to get on the line. I called about issues on my credit report that were fraudulent and was told "We can't help with that." Forget that I was called by MY bank's fraud department, the fact that I filed a police report and spoke with investigators who found the illegal immigrant who had been using my SSN to purchase vehicles. (Beauty of lemon lot "in-house financing"...they close down and that are no employees to positively verify/identify that the illegal immigrant was the one who fraudulently filled out the loan paperwork. Now there are several addresses attached to my SSN (with 'guess who's' name). Nobody will help me get her name removed from being associated with my SSN. "Sorry, we can't help you there either." FML!!!

5 years ago

star star_border star_border star_border star_border

Louise Parker Somerville, MA

This company is terrible. My data was stolen form the Federal Govt. There was a problem registering. I spoke with two people who said it was fine but I was sure it was not. One person finally it admitted it was a problem but that they could not help me. I was passed around to useless people. I finally spoke to a supervisor who also said he would not do anything. I asked to speak to a higher level person and he kept saying it was not possible again and again but gave no reason. Clearly reading from a script. The federal government picked the wrong contractor. The customer service is appalling.

5 years ago

star star_border star_border star_border star_border

Nancy Byers Petoskey, MI

I have an account with MyIDCare and have been locked out. Not sure of the reason. The real issue is that my problem does not seem to be covered the website - which the phone recording repeatedly refers me to - and I cannot reach a person on the phone. Very, very frustrating-especially since I get emails every week or so alerting me of activity on my account.

1 year ago

IDX Logo

Reply from IDX

We have reached out to Mrs. Byers via private message for a good time to reach her and make sure she is well cared for. MyIDCare Team

Feb. 3rd, 2020

star star_border star_border star_border star_border

C Owens Cross Roads, AL

You sent me an alert that new credit had been opened and there was a new inquiry. There were two accts opened that are not mine and 1 inquiry that was not mine. I had a heart attack. I checked all three credit bureaus and nothing was reported on there that you reported to me. You suck. I am certain you have me mixed up with someone else or I was hacked.. How terrible to make me think I was the victim of IDENTITY theft when I clearly wasn't. Get your act together MyIDCare. You are suppose to protect me but you are not.

2 years ago

IDX Logo

Reply from IDX

We have reached out to C to assist with the matter that they are reporting. ID Experts takes these concerns seriously and will continue to assist C and this matter. Thank you, ID Experts

Jun. 18th, 2019

star star_border star_border star_border star_border

Squeaky Chicago, IL

This "service" is completely useless. I've had a free MyIDCare account (run by ID Experts) since the OPM data breach, and I get exactly what I paid for! When I log on, I have to choose whether to get my two-factor authentication (TWA) ID number via a text message, a phone call, or an e-mail. No matter which one I choose, the code either never appears (most likely) or pops up two hours later. Since the site requires entering the code within 15 minutes of requesting it, by then it's completely useless. I haven't logged on for at least a year and a half because I can't get a TWA code!!!!

3 years ago

star star_border star_border star_border star_border

RWM Fort George G Meade, MD

Garbage. OPM's solution to account for theft of personal data is to provide substandard service in so many ways. Victims of IDENTITY THEFT are subsequently treated to a substandard service by OPM (victimized a second time by the very org that failed to secure their privacy). Thank You for the OUTSTANDING Job at making a difficult situation worse. In summary: THANKS FOR NOTHING. Respectfully, Your Customer (P.S. A warning to America's youth that a life of military service = sacrifice in exchange for utter disrespect from those you served).

3 years ago

star star_border star_border star_border star_border

Tim Heineck Black River Falls, WI

Login info is out of date so fast. E-mail from MyIDCare requires a special code be sent to this user via e-mail. When I go to my e-mail system to retrieve the code the link with MYIDCare is apparently cut and I cannot reenter the login process at the point at which I left it in order to enter the code in the space provided. I've been through this kind of process with other companies. They manage to make it work. The folks at ID Experts are maybe not so expert.

3 years ago

star star_border star_border star_border star_border

Robert

All pertinent information listed on my account is 3 years old. Some accounts are listed as starting as early as 2006 to about the last reporting of 2014 and 2015. No reporting from 2014/2015 - to today in October 2017?? But I do get the latest monthly emails of Sex Offenders in the city by email alerts! Why is my credit information two plus years old but unless sex offender alerts so update ?

3 years ago

star star_border star_border star_border star_border

Mike Dickey Fairfield, OH

My experience is consistent with previous posts. It is not possible to talk to someone to correct an error. Apparently OPM awarded the job to another low bidder who cannot produce. With the Experian breach, I was considering upgrading to myidcare's paid service. I still will go to a paid service, but not with this company (or Experian). It would not surprise me to find out that myidcare has not, or cannot, identify attempts to breach identities. OPM should have its Inspector General do a performance audit on this contract.

4 years ago

star star_border star_border star_border star_border

Katie NM

Product seems alright, until you are locked out of your account for supposedly entering your password wrong (though I am certain it was right all 3 times!). Customer service is absolutely horrible - I called the number to unlock my account several times and each time was immediately put on hold for over 40 mins (I held for an hour once!) with no one ever picking up. Ridiculous!

4 years ago

star star_border star_border star_border star_border

Tamie Graves LA

I was supposed to have free credit protection/monitoring for 3 years. I am in my second year and have been locked out of my account for some reason. I have tried to call several times and am on perpetual hold, 30 minutes today. Three days ago I was on hold 20 minutes before a recording offered to take my name and number and have someone call me back. No one did. Heaven forbid you ever need to take advantage of their services because you will never be able to reach anyone.

4 years ago

star star_border star_border star_border star_border

Frances

Try filling out an online application, encountering problems with application, and see how long it takes you to get a customer service representative. For me, it was never. I waited on the line almost an hour before realizing I was not going to speak with anyone. Called the next next, left a number to call to "remain in queue" and never got a call back as of now, which is nearly two hours ago. I'm cancelling application. If you can't reach them before a major problem, good luck getting a claim filed and handled properly.

4 years ago

star star_border star_border star_border star_border

David W. Johnson

I received notice that something happened and I should check my account. When I tried to log in, it said I was locked out and to call the 800 number. The voice mail went on for 3 minutes before giving me any options. Then, someone answered, told me I needed a specialist and put me back on hold...I hung up at the 20 minute point. Useless, useless, useless! My guess is that they would not survive if the government did not pay them to pretend to provide services. More wasted tax dollars.

4 years ago

star star_border star_border star_border star_border

SHENA LALLY

I've had the service for 3 years and have NEVER been able to log in. I get alerts via email but no way to log in to review the alert. The link they send for "forgot password" hasn't NEVER worked. It's called a "token" and the token is never valid, even when I try to use it withing first 2 minutes. They've never answered the phone for service. 3 friggin years and zero service. Don't waste your time. I suspect they are just stealing info. No real reason for them to exist otherwise. Shena Lally (real name)

4 years ago

star star_border star_border star_border star_border

Michael Henry Saint Petersburg, FL

Have been enrolled for over 2 years they send emails saying credit report has been changed or accessed. The password they sent does not work. They do not send password reset link when requested. If you call their customer service line you are usually over the 50th person in que. I have tried to talk to and agent now for over 2 years. This is fraud waste and abuse for the Federal Office of Personnel Management. I have requested a audit from OPM.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

StanWatson

ive tried and tried to get you on the phone with no response. I don't like a company I cant talk to...I want to drop my subscription!!!!!

3 years ago

star star_border star_border star_border star_border

Moffin Ellicott City, MD

Don't bother. After reporting an unauthorized credit check appearing on one of my credit bureau reports, they told me that a "restoration" team member would be calling me within 24 to 48 hours to help me get the inquiry removed. It's now been 125 hours. Don't waste your money.

1 year ago

star star_border star_border star_border star_border

Andrea Pompano Beach, FL

I have been enrolled since data breaches in 2016. I cannot log in and have spoken to staff on 12/05/18, 05/13/19, 07/15/19, 07/18/19 and 01/10/20 and 01/11/20. I am always assured someone will call me back and that issue has been elevated. I have never heard from anyone. I have given up. Plan to contact OPM about this worthless service.

1 year ago

IDX Logo

Reply from IDX

We have reached out to Andrea directly for her contact information. Our team is required to make three consistent call backs upon each request and we wonder what may have happened in this instance. We appreciate Andrea's time and response.

Jan. 16th, 2020

star star_border star_border star_border star_border

D Silva

Worst customer service I have experienced ever. Cannot reach anyone at the 800 number provided to unlock my account. Get voice message that my call will be answered in more than 25 minutes. I have had long waits before but I have always been told it would be less than xx amount of minutes. This outfit obviously just doesn't care.

4 years ago

star star_border star_border star_border star_border

Sabrina Kipp Chester Springs, PA

Can never log in. Ask for a verification code, code is never sent, website then logs you out and any verification code you MAY have gotten is useless. Have never been able to log in since the initial setup. Service is free due to a screw up with the government being hacked, so I don't really care. Would never pay for this service.

4 years ago

star star_border star_border star_border star_border

lost patience

Forgot my password and tried for over an hour to follow the "link" they gave me to reset it. Then told me via generic instruction, to cut and paste it and that also would not work. Frustrated and tired of dealing with them. This company was "FORCED" FREE (ha ha) on me, due to do a government hack. Fed up. I'm done.

4 years ago

star star_border star_border star_border star_border

Rich Bainbridge, NY

What a wast e of time and money. They say they will send a pass code to your phone or computer and you have only ten minutes to use it to gain access to the web site. The pass code never arrives or hits the computer after 10 minutes. Try to use it and you are told it is invalid.

4 years ago

star star_border star_border star_border star_border

Bob Henderson, NV

This site keeps making me verify my identity, even though I check the box to remember me. Worse yet is it's taking me 8-9 of the 10 allowed minutes for the verification code to get to me. By then they've logged me out because of inactivity. Really??? How dumb can they get?

4 years ago

star star_border star_border star_border star_border

K. Smith Panama City Beach, FL

Worthless service! The only notification I get is sex offenders moving in around me and I can easily check that myself for free. My credit card was hijacked online, but I have yet to receive a notice from these people! Thankfully the credit card company was on top of it!

4 years ago

star star_border star_border star_border star_border

Ron Brugger Chicago, IL

MyIDCare is worthless. I have an account but have not been able to access it for two months. I created a new password and that does not work. I try to email MyIDCare but receive NO response!!

2 years ago

IDX Logo

Reply from IDX

We have reached out to Mr. Brugger via phone and email to assist with the matter he is reporting. ID Experts takes any concern or question seriously and will continue to follow up and provide assistance. Thank you, ID Experts

Sep. 11th, 2019

star star_border star_border star_border star_border

Scott Robeson Lyman, WY

When you try to log in on your own computer, it still requires 2 steps, and they never send the code in a timely manner. You either are waiting forever, or you time out. So frustrating.

3 years ago

star star_border star_border star_border star_border

Dan Vestal, NY

This company is awful!! impossible to contact always high call volume useless!!! days late in notifications if you can even access to find out what the alert was. don't waste your money!!!

4 years ago

star star_border star_border star_border star_border

Michelle

They have not fixed any issues that I disputed, it all stays the same. What good it was for me to get this I don't know. Gives me the same info as my credit report.

4 years ago

star star_border star_border star_border star_border

Tim Jacksonville, FL

Can never log into their site. the ridiculous two factor authentication is too slow. By the time I receive a passcode, the site session has expired.

4 years ago

star star_border star_border star_border star_border

Robin Bensinger Newport, KY

Horrendous and practically nonexistent. No help whatsoever. They cause more problems than they fix. Worst customer service in the history of the universe.

4 years ago

star star_border star_border star_border star_border

Rick Irmo, SC

Notifications are vague. Reports are confusing. Long waits to get to customer service.

4 years ago

star star_border star_border star_border star_border

GEO BJ Washington, DC

MYIDCARE, IS THE WORST COMPANY nation wide , bad service and the worst customer service ever .

4 years ago

We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.

© 2021 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information