Name: IDX
Rating: 3.7

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Bob Henderson, NV

This site keeps making me verify my identity, even though I check the box to remember me. Worse yet is it's taking me 8-9 of the 10 allowed minutes for the verification code to get to me. By then they've logged me out because of inactivity. Really??? How dumb can they get?

7 years ago

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K. Smith Panama City Beach, FL

Worthless service! The only notification I get is sex offenders moving in around me and I can easily check that myself for free. My credit card was hijacked online, but I have yet to receive a notice from these people! Thankfully the credit card company was on top of it!

7 years ago

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Verified Customer

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GaryAnderson

I get regular notices on account status.

6 years ago

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Verified Customer

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JEANHARRELL

Hard to navigate . New information does not show and old info doesn't go away

6 years ago

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Ron Brugger Chicago, IL

MyIDCare is worthless. I have an account but have not been able to access it for two months. I created a new password and that does not work. I try to email MyIDCare but receive NO response!!

5 years ago

Reply from IDX

We have reached out to Mr. Brugger via phone and email to assist with the matter he is reporting. ID Experts takes any concern or question seriously and will continue to follow up and provide assistance. Thank you, ID Experts

Sep. 11th, 2019

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Kenneth W. Jones Louisville, KY

They were every helpful when my computer got hat in to and some information got out.

5 years ago

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LSmith Palm Beach, FL

My representative, Josh was very informative and kept right on top of my fraud investigation.

6 years ago

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Denise Clausen Dover, PA

The representative was helpful and provided me with the assistance I needed. He was very pleasant.

6 years ago

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Lee Snieder Hull, IA

The representative was amazing. Thanks Trevor W. He explained my options very clearly

6 years ago

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Yvonne Cordova Pickerington, OH

John was awesome at helping me with ID theft and calling to make sure my credit is cleared

6 years ago

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Deirdre Willin Northport, NY

You' re representative answered all my questions and was very courteous and knowledgeable.

6 years ago

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Sherri Ardelean Greenwood, IN

i was given a lot of good information. Every thing was explained so i could easily understand.

6 years ago

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Harvey L. Stoloff Fort Lauderdale, FL

John was Great. He took his time which allowed us to enter all the info we wanted to.

6 years ago

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Sherry Sipe Kingman, AZ

every time I needed something John was there to help. I really appreciate it. thank you Sherry

6 years ago

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Scott Robeson Lyman, WY

When you try to log in on your own computer, it still requires 2 steps, and they never send the code in a timely manner. You either are waiting forever, or you time out. So frustrating.

7 years ago

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Dan Vestal, NY

This company is awful!! impossible to contact always high call volume useless!!! days late in notifications if you can even access to find out what the alert was. don't waste your money!!!

8 years ago

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Alyssa Boren American Fork, UT

When there was a data breach we were automatically enrolled. So far so good. They have been very professional and easy to contact with concerns.

5 years ago

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Joanne Bissell Apollo, PA

John I was extremely helpful in helping us to get our accounts open.

6 years ago

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Ken Schenkman Seattle, WA

Excellent help and follow through. Highly recommend this service.

6 years ago Edited September 14, 2021

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Jan Troshak Okemos, MI

John was very helpful when I needed help setting up a new password

6 years ago

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Michelle

They have not fixed any issues that I disputed, it all stays the same. What good it was for me to get this I don't know. Gives me the same info as my credit report.

7 years ago

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Tim Jacksonville, FL

Can never log into their site. the ridiculous two factor authentication is too slow. By the time I receive a passcode, the site session has expired.

7 years ago

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Robin Bensinger Newport, KY

Horrendous and practically nonexistent. No help whatsoever. They cause more problems than they fix. Worst customer service in the history of the universe.

7 years ago

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Sade b Oklahoma City, OK

This company helped me with identity theft to prevent it from happening. Great customer service!

2 years ago

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Gil Mitchell Salinas, CA

Worthless service. My identity was stolen and my credit card skimmed. They have done nothing to help and do not answer their phones.

1 year ago

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Mark Kelley Torrance, CA

Susan/Andrew were XLNT / enrollment help

6 years ago

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Lynn Harris Mechanicsburg, PA

Very nice & patient in walking me through the process.

6 years ago

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Sally Stilli Camp Hill, PA

Trevor was very helpful and took time to explain things for me.

6 years ago

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Daniel OShea Oak Lawn, IL

Trevor was great and helped with all my needs

6 years ago

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Moreen Lily Hunsberger Bethlehem, PA

John was very informative and helpful.

6 years ago

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Becky Dallas, TX

Easy to follow, understanding and very patient.

6 years ago

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craig boldman Winterset, IA

Rep. was very diligent and helpful with my questions

6 years ago

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Cynthia Ruth Neal Macomb, MI

Very helpful and answered all concerning questions.

6 years ago

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Eileen Marimow Stamford, CT

The agent I spoke to was very helpful with the enrollment.

6 years ago

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John Schomaker Melbourne, FL

I was HACKED in 2018 and I was not even notified by MyIDCare.

5 years ago

Reply from IDX

Hello John,

I hope this email finds you well.

I wanted to reach out as we received your concern on Best Company’s website. We truly apologize for your experience and want to see how we can improve it.

Is there a good time we can reach you?

We sincerely appreciate your membership and thank you for giving us the opportunity to provide a better experience.

Thank you,
MyIDCare

May. 8th, 2019

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Rick Irmo, SC

Notifications are vague. Reports are confusing. Long waits to get to customer service.

7 years ago

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GEO BJ Washington, DC

MYIDCARE, IS THE WORST COMPANY nation wide , bad service and the worst customer service ever .

7 years ago

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Karaya Las Vegas, NV

Full protection, really private! I recommend!!!

2 years ago