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172 User Reviews

8.0

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Sherry Sipe Kingman, AZ

every time I needed something John was there to help. I really appreciate it. thank you Sherry

3 years ago

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Scott Robeson Lyman, WY

When you try to log in on your own computer, it still requires 2 steps, and they never send the code in a timely manner. You either are waiting forever, or you time out. So frustrating.

4 years ago

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Dan Vestal, NY

This company is awful!! impossible to contact always high call volume useless!!! days late in notifications if you can even access to find out what the alert was. don't waste your money!!!

5 years ago

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Alyssa Boren American Fork, UT

When there was a data breach we were automatically enrolled. So far so good. They have been very professional and easy to contact with concerns.

2 years ago

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Joanne Bissell Apollo, PA

John I was extremely helpful in helping us to get our accounts open.

3 years ago

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Ken Schenkman Seattle, WA

Excellent help and follow through. Highly recommend this service.

3 years ago

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Jan Troshak Okemos, MI

John was very helpful when I needed help setting up a new password

3 years ago

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Michelle

They have not fixed any issues that I disputed, it all stays the same. What good it was for me to get this I don't know. Gives me the same info as my credit report.

4 years ago

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Tim Jacksonville, FL

Can never log into their site. the ridiculous two factor authentication is too slow. By the time I receive a passcode, the site session has expired.

4 years ago

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Robin Bensinger Newport, KY

Horrendous and practically nonexistent. No help whatsoever. They cause more problems than they fix. Worst customer service in the history of the universe.

4 years ago

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Mark Kelley Torrance, CA

Susan/Andrew were XLNT / enrollment help

3 years ago

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Lynn Harris Mechanicsburg, PA

Very nice & patient in walking me through the process.

3 years ago

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Sally Stilli Camp Hill, PA

Trevor was very helpful and took time to explain things for me.

3 years ago

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Daniel OShea Oak Lawn, IL

Trevor was great and helped with all my needs

3 years ago

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Moreen Lily Hunsberger Bethlehem, PA

John was very informative and helpful.

3 years ago

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Becky Dallas, TX

Easy to follow, understanding and very patient.

3 years ago

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craig boldman Winterset, IA

Rep. was very diligent and helpful with my questions

3 years ago

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Cynthia Ruth Neal Macomb, MI

Very helpful and answered all concerning questions.

3 years ago

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Eileen Marimow Stamford, CT

The agent I spoke to was very helpful with the enrollment.

3 years ago

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John Schomaker Melbourne, FL

I was HACKED in 2018 and I was not even notified by MyIDCare.

2 years ago

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Reply from IDX

Hello John, I hope this email finds you well. I wanted to reach out as we received your concern on Best Company’s website. We truly apologize for your experience and want to see how we can improve it. Is there a good time we can reach you? We sincerely appreciate your membership and thank you for giving us the opportunity to provide a better experience. Thank you, MyIDCare

May. 8th, 2019

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Rick Irmo, SC

Notifications are vague. Reports are confusing. Long waits to get to customer service.

4 years ago

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GEO BJ Washington, DC

MYIDCARE, IS THE WORST COMPANY nation wide , bad service and the worst customer service ever .

4 years ago