IDX, previously ID Experts, has provided top-level identity theft protection since 2003.
The Portland, Oregon-based company offers software and services focused on monitoring, protecting, and resolving identity theft to both individuals, families, as well as businesses and government organizations.
IDX provides monitoring solutions that protect its customers against nine types of identity theft (child, medical, social security number, criminal, financial, employment, driver's license number, insurance, and synthetic).
As part of its promise to protect customers' personal information against identity thieves, IDX offers a 100 percent recovery/money-back guarantee.
The company also provides up to $1 million in reimbursement insurance, unlimited help from a certified expert, a dedicated recovery specialist, credit monitoring, and much more.
IDX offers two premier protection services, IDX Identity and IDX Privacy, at competitive prices. Individual plans start at $9.95 per month, family plans begin at $19.95 per month.
The IDX Identity family plan covers two adults completely (credit monitoring services, CyberScan, $1 million in insurance, and access to experts/recovery superheroes are included) and up to five minor dependents can receive coverage as well (CyberScan monitoring, up to $1 million in reimbursements, and recovery services are included).
The IDX Privacy product supplies users with tools that can help them protect their digital privacy across all devices including a VPN, ForgetMe Data removal, CyberScan, a personalized privacy score, and more.
In comparison to other identity theft protection companies, IDX has fair pricing for its services.
IDX's plans cover a wide range of monitoring services, including credit monitoring (works with credit bureaus to monitor credit reports and credit scores) cyber (dark web) monitoring, public records monitoring, as well as a proactive feature to check for compromised passwords.
Both the individual and family plans provide credit monitoring, CyberScan monitoring, complete identity restoration assistance, access to an online resource center, customer service help, fraud notification features designed to catch any suspicious activity or unauthorized access, and up to $1 million in identity theft insurance.
IDX identity theft protection services cover nine different types of identity theft, including medical, social security, child, criminal, financial, synthetic, employment, insurance, and driver's license.
IDX also provides data breach identity protection and strives to educate customers on credit card monitoring versus IDX monitoring, fraud protection, credit freezes, recovery services, recovery options, etc.
This identity protection company, like many other identity protection services in the industry, offers up to $1 million in identity theft insurance to account members.
According to the company's website, this insurance is designed to "provide reimbursement for out-of-pocket expenses related to addressing the restoration of your identity."
It also includes coverage for reimbursement of electronically stolen funds. In addition to insurance, IDX provides customers with access to Recovery Superheroes who are certified identity theft risk management specialists. These specialists will use the limited power of attorney to help customers with identity restoration.
The company has an official refund policy in place for customers who do not obtain a 100 percent recovery from IDX's services.
According to the company's website, IDX will "refund up to one year of fees" that customers have paid towards IDX restoration services only if the company fails to remove all adverse matters (within one year of the identity theft or identity fraud event) on the customer's record.
In order to receive the refund, the customer would have had to follow the proper procedures that IDX provides for reporting the theft and would have already been enrolled in IDX protection services.
IDX's team does not operate on a 24/7 basis. The company's hours are limited to 11 hours per day on a Monday-through-Friday schedule.
Although the company does employ certified identity theft experts and strives to provide reliable customer service, the lack of a 24/7 operation may limit prompt responses to customer questions and concerns.
IDX doesn't seem to provide any type of antivirus software or protection against a ransomware attack. Many other identity theft protection companies offer antivirus software and other personal information protection for customers' computers and devices.
Unfortunately, since IDX does not appear to provide this type of software, customers must find and purchase the software on their own to ensure further identity protection as well as personal cybersecurity.
Rep. was very diligent and helpful with my questions
Cynthia Ruth Neal
Very helpful and answered all concerning questions.
Richard j. Schmidt
Just enrolled last night and the agent John Ingram was very helpful at explaining how the service works , got us set up. He was very polite and eager to help, should we have any problems in the future.
Alex was very professional, extremely helpful and knowledgeable. He took time to make sure that every detail was covered and I understood the totality of what your company offers under the plan that my husband has. I want to than Alex for his superior customer service and let you know that it was a pleasure to have him service my needs.
I wanted a mental assurance that I have something protecting all of my different assets. When I talk to them and when I need anything, I get answers back in plain English rather than very technical. They seem very up-to-date on all of the things that we need to be concerned about. Since I started with them I've had to make one call asking if I had a particular account added. They were quick to respond that they've got it covered, and the service was absolutely phenomenal. They're just very professional in their approach.
There was a data breach that I was notified of and was offered free monitoring for a year. I have not had an incident that required me to contact them. I like their alerts but sometimes they don't provide enough information for me.
I was automatically linked to them because of a hospital fraud situation. They stopped a critical problem for me, so I stayed on board with them after that. They went above and beyond in terms of promptness in getting back to me, and solving the problems that I had. I had both identity theft and fraud, and they took all the steps and measures necessary to get them corrected. They're constantly monitoring and notifying me of any potential threats or changes. I like being able to deal with someone and not get passed around to fifteen departments. I like the the one on one contact that I have with them, and from a consumer standpoint it's seemingly a smaller company so I feel like I get better support, and I think their price point is really, really competitive in the marketplace. I've already recommended them and three of my friends have switched to them.
They're very prompt about letting us know if anything's wrong. Every month we receive a letter advising of us of any problems, and we haven't had any. It's been going all right.
They've been diligent and proactive about monitoring whole business of hacking and in getting out the information on places that might be dangerous.
My previous employer was hacked and they had selected MyIDCare. Every time that a hack occurred and I called them, there was always a human being at the other end that was willing to help, and you feel that the company does care about giving personal, dedicated, efficient, and fast service. I received an email with a receipt from a hardware store in Texas. I hadn't purchased any appliance, and I'm in Tennessee. I called them and they told me the best thing is to go to the credit bureau and put a fraud alert just to make sure, and also request your credit check to see if any activity has taken place lately. So they stayed with me all the time, they followed up to be sure that that has taken place. They are there for me all the time and that is very appreciated. They care, and every month I receive a newsletter allowing me to learn of the latest scams, frauds, and alerts and tips so that's very appreciated.
MyIDCare was given to us to use it as a free thing. They're able to track identity theft faster than I could.
I know the people who own the company. I have asked them questions in the past and they have always been very responsive'when the Equifax hack was done I called them to find out what I should do about my credit protection. I receive a periodic email that says everything is okay, and so I'm assuming they're monitoring all the things they have to monitor, and everything's okay.
Someone at my place of employment released all of our social security numbers. I've had good contact and my questions have been answered. I got a letter in the mail and I was questioning whether it was due to a leak. They did a check for me and didn't find any abnormalities in my credit.
The rep was very knowledgeable about the situation, and was able to provide answers and the tools and information necessary to rectify the problem. They actually have the services, the knowledge, and the base to handle the issues that we're confronted with as consumers. I like the free monthly email newsletters that they send out'I find those very helpful. I chose them because the US government trusted them, and I've already recommended them several times.
MyIDCare was suggested to me after a sort of a breach at a at a university. They've always been very responsive. Yeah I was trying to quit the few things that weren't academic credit report and they were helpful as a good point contact and helping worked with like credit card companies except tried to and get to the bottom of things.
MyIDCare was recommended to me. So far it's done everything I would expect it to do. I got hacked through a Macy's card, and they caught that. They gave me the information without going through the police, and they put the information on Equifax and all those recording programs, and they did a nice job of it. Stopped it right away; I haven't had an issue since. They are always there, they answer all my questions.
They've been absolutely spectacular; they handled everything. Our CPA was hacked, and she set it up for us. Our identity was stolen, and the people had gotten our tax return, they had gotten some credit cards issued in our name, and actually got our mail forwarded. MyIDCare cleaned up everything. We didn't have to do anything except to make some phone calls, but other than that they got everything cleared up.
I used their service because that's what UCLA used, where my identity was stolen. A stolen check was cashed and there was nothing to warn me about it. Even though they sent me a monthly report, it didn't include any details.
I get periodic updates on possible illegal access to my accounts. So far I haven't had any negative reports. I just received notices in my work email telling me updates on my account status. MyIDCare was the only service that I could access, nothing else was available. So far the service has proven to be very good.
A friend recommended MyIDCare to me. I used them to monitor my credit when my identity was stolen. They went to every credit reporting agency and had any information removed. The person handling my account went above and beyond and did everything she could to help rectify that situation. I just had a wonderful experience. My representative was amazing and always called me right back or emailed with me. I felt very much taken care of, and like I had somebody on my side during this process.
The company I worked for had an IT issue and they supplied me with a year's free coverage, because my name and information was somehow compromised or might have been. They were quick to deal. The information in their emails was informative. I didn't really need to use much of it, I just I keep up with emails that they send out and make sure I watch how I use my information.
Someone had stolen identity-specific information from an institution'from a hospital system, and I was in their database, so they told me to get identity theft protection. That's when I called. When the year came up for the free coverage I called for extended, and that's when I had the opportunity to speak to anyone. A couple of people I spoke with were very helpful'their customer service skills were excellent. I haven't had a need to use it; I haven't had my identity stolen, but I still wanted to do something proactively. I just know it's there in case the need arises.
Andrew took all the time to answer my concerns. He was easy to talk to and highly knowledgible. I like what the company is offering for coverage and will be changing service from FICO to MYIDCARE. Thank you for all your help.
Trevor was very helpful and polite. He explained everything completely so that I understood. I would recommend him to everyone!
You' re representative answered all my questions and was very courteous and knowledgeable.
Excellent service and very knowledgeable customer service representatives. I enjoy the monthly monitoring emails ,knowing that my accounts and credit is receiving much more supervision in and effort to prevent identity theft.
I have MyIDcare because OPM and another government agency was hacked. I have been using MyIDcare for about the last four years. It works kind of. I do get notified when my identity is used. The last was when I applied for a gas credit card in October 2016. Immediately I received notifications from MyIDcare. However I just received another notification on 23 JAN 2018 for the same credit card application. This has happened a number of times in the past. It makes me think I am getting notifications so MyIDcare can show increased notifications to the government to show MyIDcare is doing their job.
The first thing they do is calm me down. From there we go over step by step the problem I have. If I have to make other phone calls they dial the numbers and virtually hold my hand through the process.
Alex M's knowledge, care and follow-through saved me from untold consequences. I was the victim of ID theft, but because of her, we caught it quickly, and she patiently guided me through all the steps to safeguard my identity. She checked in with me often, encouraged me, and was just invaluable. I can never thank her enough.
I called them today because I wasn’t able to access my account. The representative with whom I spoke was very helpful and he pointed out several alerts that I hadn’t opened
I value a domestic based telephone customer care experience as my particular ID care agent is very easy to clearly understand & communicate with; no thick accents or a loud busy office heard in the background- a pleasant change indeed! My agent is professional, courteous, thorough and most importantly, very patient with any question I may have; I have never felt hurried or rushed off the phone.
Shirley McClary for Robert McClary
Had having a difficult time signing in he helped me with great patience. He explained it all to me and more.
i was given a lot of good information. Every thing was explained so i could easily understand.
I have an account paid for by The Office of Personnel Management (OPM) after their data loss from hacking some years ago now. My personal information has been confirmed by law enforcement as sold to the public and now the hacking of a credit reporting agency. My experience with My ID Care is no different than I have had with others; This service is worse than useless because it leads customers to a false sense of security and charges good money for nothing in return that can be proven to be of deterrent or protection value. I can not even access my account to report issues to them because the account is designed to be inaccessible. Example: I have to receive a code by text or email to log in that is good for 15 minutes before expiring. However the code does not arrive through any method before the account is signed out due to inactivity leaving the user with a closed loop login process that fails. Do not waste your time and money on this service. This service is paid for by the OPM which is a wast of a lot of money. I am a very dissatisfied customer offering a less than one star review.
Harvey L. Stoloff
John was Great. He took his time which allowed us to enter all the info we wanted to.
The agent I spoke to was very helpful with the enrollment.
John respectfully addressed my concerns. I'm a dinosaur and all of this (computer and id related "stuff") can be somewhat intimidating. He did so professionally and with kindness.
every time I needed something John was there to help. I really appreciate it. thank you Sherry
Joseph A Judge
Trevor has been fantastic! He jumped right into action to resolve my identity theft issues. Thank you for a great service!
My experience is very, very brief but I really appreciate the format of the first report I received this past week.
The point of contact, Mary L, that was assigned to me has helped me more than everyone else combined in the 37 months I have dealt with a US Army GS 11 who was involved in my ID theft and fraud,, even 4 months after IMCOM was warned that they had a insider threat on their network and did NOTHING. She is knowledgeable, never said, that is impossible, has dealt with unfriendly companies trying to assist me in finding out who is purchasing illegal credit monitoring from a 3rd party and Trans Union is allowing it while I have a security freeze in place a year before it was allowed. Then Trans Union would not tell me the name of the 3rd party company. Trans Union is dirty to the core, they have no problem ignoring Fair Credit Reporting Act section 609(e) that allows victims to the info a company collected during the ID fraud WITHOUT a court order. Also why Experian allowed ID Experts to access my frozen report without me giving them the single use PIN or lifting the freeze violating Virginia law by doing so.
Login info is out of date so fast. E-mail from MyIDCare requires a special code be sent to this user via e-mail. When I go to my e-mail system to retrieve the code the link with MYIDCare is apparently cut and I cannot reenter the login process at the point at which I left it in order to enter the code in the space provided. I've been through this kind of process with other companies. They manage to make it work. The folks at ID Experts are maybe not so expert.
All pertinent information listed on my account is 3 years old. Some accounts are listed as starting as early as 2006 to about the last reporting of 2014 and 2015. No reporting from 2014/2015 - to today in October 2017?? But I do get the latest monthly emails of Sex Offenders in the city by email alerts! Why is my credit information two plus years old but unless sex offender alerts so update ?
When you try to log in on your own computer, it still requires 2 steps, and they never send the code in a timely manner. You either are waiting forever, or you time out. So frustrating.
My experience is consistent with previous posts. It is not possible to talk to someone to correct an error. Apparently OPM awarded the job to another low bidder who cannot produce. With the Experian breach, I was considering upgrading to myidcare's paid service. I still will go to a paid service, but not with this company (or Experian). It would not surprise me to find out that myidcare has not, or cannot, identify attempts to breach identities. OPM should have its Inspector General do a performance audit on this contract.
Worst customer service I have experienced ever. Cannot reach anyone at the 800 number provided to unlock my account. Get voice message that my call will be answered in more than 25 minutes. I have had long waits before but I have always been told it would be less than xx amount of minutes. This outfit obviously just doesn't care.
Exceptionally poor consumer service in being able to reach a human being in a timely manner. Like others i have been locked out of my account for supposedly not entering correct password. Message directs you to call Customer Support (which is a misnomer). Each time I call recorded message advises that my "call will be answered in MORE THAN XX minutes". The XX minutes is always 25 minutes or more. I mean come on, what sort of Customer Support puts you on hold for "more than 25 minutes". I have never been able to reach anyone and so am unable to change password to access my account. Thus this service has been useless.
They have not fixed any issues that I disputed, it all stays the same. What good it was for me to get this I don't know. Gives me the same info as my credit report.
Product seems alright, until you are locked out of your account for supposedly entering your password wrong (though I am certain it was right all 3 times!). Customer service is absolutely horrible - I called the number to unlock my account several times and each time was immediately put on hold for over 40 mins (I held for an hour once!) with no one ever picking up. Ridiculous!
I was supposed to have free credit protection/monitoring for 3 years. I am in my second year and have been locked out of my account for some reason. I have tried to call several times and am on perpetual hold, 30 minutes today. Three days ago I was on hold 20 minutes before a recording offered to take my name and number and have someone call me back. No one did. Heaven forbid you ever need to take advantage of their services because you will never be able to reach anyone.