IDX

Exceptionally poor consumer service in being able to reach a human being in a timely manner. Like others i have been locked out of my account for supposedly not entering correct password. Message directs you to call Customer Support (which is a misnomer). Each time I call recorded message advises that my "call will be answered in MORE THAN XX minutes". The XX minutes is always 25 minutes or more. I mean come on, what sort of Customer Support puts you on hold for "more than 25 minutes". I have never been able to reach anyone and so am unable to change password to access my account. Thus this service has been useless.

thanks to the OMB breach, we are stuck with this "protection". I hate it. You get alerts on every little thing, yet it is very unclear as to what you are reviewing online. Why do I need them to give me info on sex offenders in my area>!>. I can figure that out myself by reviewing the state website, jerks. I live near a major city, I am tired of the alerts on nonsense. And when you call them to inquire, most are basically "fake" alerts yet it is "clear as mud" when you speak to the customer service rep. Oh, and yes, I said I wanted my children on this - they said they were, yet, I see NOTHING on the stupid portal. Oh my god, the portal. I hate it. Designed horribly. I feel so bad for older people who have to figure this out because it is hard enough for me. I had an issue and they use a third party contractor (CSID) to help resolve the issue. This "restoration specialist' contacted me via email and used horrible grammar and spelling and the text was really "off" - very small. It didn't even look legitimate! I decided I didn't even want to speak to them. I was so angry. We ended up freezing all of our info with each credit bureau. MUCH easier to deal with!!! I can't believe this is who the federal government stuck us with...and then I am supposed to pay for this "service" after 12/18? Please.

WORST CUSTOMER SERVICE I'VE EVER ENCOUNTERED! This is a terrible company. Never use it unless you have to. I was impacted by the government breach, so I had to use it. Here is my experience: 1. The warnings they give you are not clear. All of the notices I've received regard child sexual predators in my area. Good to know, but this is not what the service is expected to do. You have to log in to see the details. 2. Better be ready. They only give you three shots at a password entry. Get it wrong and you have to go through the customer service. 3. The customer service is the worst. I had my account locked because I entered the wrong password three times. This is a very common issue in this day and age, when everyone typically has 20-40 passwords. (See note 5 for another little detail.) 4. Once locked, they will not let you reopen your account via the internet. You have to call the horrible customer service line. Fine, but you aren't directed to any menu to support that. They send you to a generic phone menu, but you have to listen to 5 minutes of messages before they even allow you to access the menu. Once there, the options don't cover your need to reset your password. You have to guess which menu items to select to get to a customer service representative. And you better not make a mistake, since there is no "back" button. I had to go through the menu FOUR times to make the right choices. (That's four calls comprising 20 minutes just to get to a customer service representative.) Once you get to that representative, they tell you that they can't help you, and then switch you to another "special" service representative. When I finally got there, I was informed that there were 33(!) calls ahead to me, and I had to wait over an hour to get to the representative! They did tell me that I could give my name and number and they'd call me back, but you'd be taking quite a chance there; based on the terrible "service" that they provide. 5. When I finally talked with the service provider, he told me that they will lock your account automatically if you haven't logged in to it within 60 days. Why would they require that??!! I only need to log in when I get a warning, since that is the service that they provide. So, if I get no warnings (and they're doing their job) within 60 days, why should I bother logging in? It's probably a good idea to do that, but it shouldn't be a requirement before they lock you out, especially since they give you no notice of an impending lock out or state it in your e-mails or account. They don't even tell you when you enter the correct password three times - they just say that your account was locked because you entered the wrong password. (I found out that I was indeed entering the right password, but it had been locked out because of the 60 day limit - which the customer service representative only told me when I told him that I had entered the right password. He didn't even explain that little detail until I commented that I thought that I had entered the correct password.) My advice - never use this company unless it is the only option (as with the government breach). The government clearly chose the cheapest service provider they could find.

I registered and about 3 months later got an email saying i have an alert on my account and asked me to login to view alert. I forgot my password so i clicked on "forgot password" and typed in my userid. I didn't get the reset password email until at least 10 mins later. I clicked on the link and started to reset my password. I couldn't finish the reset process because I keep getting error message saying my password/userid not correct. I was RESETTING my password, how can it be incorrect when i was resetting it? My userid couldn't be incorrect, either, as i have provided the correct useid for it to send the password reset email to me in the first place. Now I can't view the alert because i couldn't reset my password. WTF.

Customer service takes forever to get on the line. I called about issues on my credit report that were fraudulent and was told "We can't help with that." Forget that I was called by MY bank's fraud department, the fact that I filed a police report and spoke with investigators who found the illegal immigrant who had been using my SSN to purchase vehicles. (Beauty of lemon lot "in-house financing"...they close down and that are no employees to positively verify/identify that the illegal immigrant was the one who fraudulently filled out the loan paperwork. Now there are several addresses attached to my SSN (with 'guess who's' name). Nobody will help me get her name removed from being associated with my SSN. "Sorry, we can't help you there either." FML!!!

This company is terrible. My data was stolen form the Federal Govt. There was a problem registering. I spoke with two people who said it was fine but I was sure it was not. One person finally it admitted it was a problem but that they could not help me. I was passed around to useless people. I finally spoke to a supervisor who also said he would not do anything. I asked to speak to a higher level person and he kept saying it was not possible again and again but gave no reason. Clearly reading from a script. The federal government picked the wrong contractor. The customer service is appalling.

this company forces you to pay upfront before knowing what you get, plans are very sketchy, scanning for your personal information is very limited with few results and no information about scan, they don't show you anything about results, clicking on remove your data will send you back to the subscription page with no details. very sketchy company, and does not work as described.

I do not like the method they use to drum up business. They sent this unsolicited email to alarm me into clicking on their link. That is misleading and I don't like those tactics. I have never had an account with them; and now, I never will! "Identity Monitoring Deactivated It's not too late to reactivate. Your IDX™ Identity protection subscription has been deactivated. You can still access your account and reactivate your identity monitoring at anytime. "

Service is a typical alert but they make it impossible to use with their automatic account lockout if you don’t visit their website frequently enough after their 20 questions to identify you then they give you a 1 time password to get on the site which then requires you change your password - I have been thru this multiple times and have had enough so I cancelled my account. - their tech said ... but it’s free... sorry but my time is valuable and it takes an hour to get yuri the above noted BS so using it certainly comes at a cost.

I have an account with MyIDCare and have been locked out. Not sure of the reason. The real issue is that my problem does not seem to be covered the website - which the phone recording repeatedly refers me to - and I cannot reach a person on the phone. Very, very frustrating-especially since I get emails every week or so alerting me of activity on my account.

You sent me an alert that new credit had been opened and there was a new inquiry. There were two accts opened that are not mine and 1 inquiry that was not mine. I had a heart attack. I checked all three credit bureaus and nothing was reported on there that you reported to me. You suck. I am certain you have me mixed up with someone else or I was hacked.. How terrible to make me think I was the victim of IDENTITY theft when I clearly wasn't. Get your act together MyIDCare. You are suppose to protect me but you are not.

This "service" is completely useless. I've had a free MyIDCare account (run by ID Experts) since the OPM data breach, and I get exactly what I paid for! When I log on, I have to choose whether to get my two-factor authentication (TWA) ID number via a text message, a phone call, or an e-mail. No matter which one I choose, the code either never appears (most likely) or pops up two hours later. Since the site requires entering the code within 15 minutes of requesting it, by then it's completely useless. I haven't logged on for at least a year and a half because I can't get a TWA code!!!!

John Ingram was patient and very helpful. He took time to help me through a stressful situation and point me to the correct resources.

Garbage. OPM's solution to account for theft of personal data is to provide substandard service in so many ways. Victims of IDENTITY THEFT are subsequently treated to a substandard service by OPM (victimized a second time by the very org that failed to secure their privacy). Thank You for the OUTSTANDING Job at making a difficult situation worse. In summary: THANKS FOR NOTHING. Respectfully, Your Customer (P.S. A warning to America's youth that a life of military service = sacrifice in exchange for utter disrespect from those you served).

Trevor was very helpful and polite. He explained everything completely so that I understood. I would recommend him to everyone!

Trevor has been fantastic! He jumped right into action to resolve my identity theft issues. Thank you for a great service!

Login info is out of date so fast. E-mail from MyIDCare requires a special code be sent to this user via e-mail. When I go to my e-mail system to retrieve the code the link with MYIDCare is apparently cut and I cannot reenter the login process at the point at which I left it in order to enter the code in the space provided. I've been through this kind of process with other companies. They manage to make it work. The folks at ID Experts are maybe not so expert.

All pertinent information listed on my account is 3 years old. Some accounts are listed as starting as early as 2006 to about the last reporting of 2014 and 2015. No reporting from 2014/2015 - to today in October 2017?? But I do get the latest monthly emails of Sex Offenders in the city by email alerts! Why is my credit information two plus years old but unless sex offender alerts so update ?

My experience is consistent with previous posts. It is not possible to talk to someone to correct an error. Apparently OPM awarded the job to another low bidder who cannot produce. With the Experian breach, I was considering upgrading to myidcare's paid service. I still will go to a paid service, but not with this company (or Experian). It would not surprise me to find out that myidcare has not, or cannot, identify attempts to breach identities. OPM should have its Inspector General do a performance audit on this contract.

Product seems alright, until you are locked out of your account for supposedly entering your password wrong (though I am certain it was right all 3 times!). Customer service is absolutely horrible - I called the number to unlock my account several times and each time was immediately put on hold for over 40 mins (I held for an hour once!) with no one ever picking up. Ridiculous!

I was supposed to have free credit protection/monitoring for 3 years. I am in my second year and have been locked out of my account for some reason. I have tried to call several times and am on perpetual hold, 30 minutes today. Three days ago I was on hold 20 minutes before a recording offered to take my name and number and have someone call me back. No one did. Heaven forbid you ever need to take advantage of their services because you will never be able to reach anyone.

Try filling out an online application, encountering problems with application, and see how long it takes you to get a customer service representative. For me, it was never. I waited on the line almost an hour before realizing I was not going to speak with anyone. Called the next next, left a number to call to "remain in queue" and never got a call back as of now, which is nearly two hours ago. I'm cancelling application. If you can't reach them before a major problem, good luck getting a claim filed and handled properly.

I received notice that something happened and I should check my account. When I tried to log in, it said I was locked out and to call the 800 number. The voice mail went on for 3 minutes before giving me any options. Then, someone answered, told me I needed a specialist and put me back on hold...I hung up at the 20 minute point. Useless, useless, useless! My guess is that they would not survive if the government did not pay them to pretend to provide services. More wasted tax dollars.

I've had the service for 3 years and have NEVER been able to log in. I get alerts via email but no way to log in to review the alert. The link they send for "forgot password" hasn't NEVER worked. It's called a "token" and the token is never valid, even when I try to use it withing first 2 minutes. They've never answered the phone for service. 3 friggin years and zero service. Don't waste your time. I suspect they are just stealing info. No real reason for them to exist otherwise. Shena Lally (real name)

Have been enrolled for over 2 years they send emails saying credit report has been changed or accessed. The password they sent does not work. They do not send password reset link when requested. If you call their customer service line you are usually over the 50th person in que. I have tried to talk to and agent now for over 2 years. This is fraud waste and abuse for the Federal Office of Personnel Management. I have requested a audit from OPM.

Don't bother. After reporting an unauthorized credit check appearing on one of my credit bureau reports, they told me that a "restoration" team member would be calling me within 24 to 48 hours to help me get the inquiry removed. It's now been 125 hours. Don't waste your money.

I have been enrolled since data breaches in 2016. I cannot log in and have spoken to staff on 12/05/18, 05/13/19, 07/15/19, 07/18/19 and 01/10/20 and 01/11/20. I am always assured someone will call me back and that issue has been elevated. I have never heard from anyone. I have given up. Plan to contact OPM about this worthless service.

John was very helpful in answering all my questions and concerns plus new the problem of ID theft and how to prevent it

John I was very helpful. He explained what the alert meant and how to change passwords to more sensitive ones.

I've just begun using the service. John was extremely professional and helpful with our phone conversation.

They were awesome. They handled everything quickly. They successfully stopped a fraudulent claim on my credit score.

My contact with MyIDCare Customer Service was one of ease, professionalism and outstanding customer service.

John I was very polite and helpful with the issue I had. Let him know that I really appreciated his helpfulness.

John was very helpful and provided the information I needed to check the status of a child’s credit history.

Had having a difficult time signing in he helped me with great patience. He explained it all to me and more.

My experience is very, very brief but I really appreciate the format of the first report I received this past week.

Worst customer service I have experienced ever. Cannot reach anyone at the 800 number provided to unlock my account. Get voice message that my call will be answered in more than 25 minutes. I have had long waits before but I have always been told it would be less than xx amount of minutes. This outfit obviously just doesn't care.

Can never log in. Ask for a verification code, code is never sent, website then logs you out and any verification code you MAY have gotten is useless. Have never been able to log in since the initial setup. Service is free due to a screw up with the government being hacked, so I don't really care. Would never pay for this service.

Forgot my password and tried for over an hour to follow the "link" they gave me to reset it. Then told me via generic instruction, to cut and paste it and that also would not work. Frustrated and tired of dealing with them. This company was "FORCED" FREE (ha ha) on me, due to do a government hack. Fed up. I'm done.

What a wast e of time and money. They say they will send a pass code to your phone or computer and you have only ten minutes to use it to gain access to the web site. The pass code never arrives or hits the computer after 10 minutes. Try to use it and you are told it is invalid.