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171 User Reviews

8.1

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MargaretLarge

Called and spoke to a representative and he was very helpful and answered all of my questions.

3 years ago

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Nancy Byers Petoskey, MI

I have an account with MyIDCare and have been locked out. Not sure of the reason. The real issue is that my problem does not seem to be covered the website - which the phone recording repeatedly refers me to - and I cannot reach a person on the phone. Very, very frustrating-especially since I get emails every week or so alerting me of activity on my account.

1 year ago

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Reply from IDX

We have reached out to Mrs. Byers via private message for a good time to reach her and make sure she is well cared for. MyIDCare Team

Feb. 3rd, 2020

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C Owens Cross Roads, AL

You sent me an alert that new credit had been opened and there was a new inquiry. There were two accts opened that are not mine and 1 inquiry that was not mine. I had a heart attack. I checked all three credit bureaus and nothing was reported on there that you reported to me. You suck. I am certain you have me mixed up with someone else or I was hacked.. How terrible to make me think I was the victim of IDENTITY theft when I clearly wasn't. Get your act together MyIDCare. You are suppose to protect me but you are not.

2 years ago

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Reply from IDX

We have reached out to C to assist with the matter that they are reporting. ID Experts takes these concerns seriously and will continue to assist C and this matter. Thank you, ID Experts

Jun. 18th, 2019

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Squeaky Chicago, IL

This "service" is completely useless. I've had a free MyIDCare account (run by ID Experts) since the OPM data breach, and I get exactly what I paid for! When I log on, I have to choose whether to get my two-factor authentication (TWA) ID number via a text message, a phone call, or an e-mail. No matter which one I choose, the code either never appears (most likely) or pops up two hours later. Since the site requires entering the code within 15 minutes of requesting it, by then it's completely useless. I haven't logged on for at least a year and a half because I can't get a TWA code!!!!

3 years ago

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Melissa Gonzales Aurora, CO

John Ingram was patient and very helpful. He took time to help me through a stressful situation and point me to the correct resources.

3 years ago

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RWM Fort George G Meade, MD

Garbage. OPM's solution to account for theft of personal data is to provide substandard service in so many ways. Victims of IDENTITY THEFT are subsequently treated to a substandard service by OPM (victimized a second time by the very org that failed to secure their privacy). Thank You for the OUTSTANDING Job at making a difficult situation worse. In summary: THANKS FOR NOTHING. Respectfully, Your Customer (P.S. A warning to America's youth that a life of military service = sacrifice in exchange for utter disrespect from those you served).

3 years ago

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Shirley Ruhland Hinton, IA

Trevor was very helpful and polite. He explained everything completely so that I understood. I would recommend him to everyone!

3 years ago

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Joseph A Judge Franklin Square, NY

Trevor has been fantastic! He jumped right into action to resolve my identity theft issues. Thank you for a great service!

3 years ago

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Tim Heineck Black River Falls, WI

Login info is out of date so fast. E-mail from MyIDCare requires a special code be sent to this user via e-mail. When I go to my e-mail system to retrieve the code the link with MYIDCare is apparently cut and I cannot reenter the login process at the point at which I left it in order to enter the code in the space provided. I've been through this kind of process with other companies. They manage to make it work. The folks at ID Experts are maybe not so expert.

3 years ago

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Robert

All pertinent information listed on my account is 3 years old. Some accounts are listed as starting as early as 2006 to about the last reporting of 2014 and 2015. No reporting from 2014/2015 - to today in October 2017?? But I do get the latest monthly emails of Sex Offenders in the city by email alerts! Why is my credit information two plus years old but unless sex offender alerts so update ?

3 years ago

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Mike Dickey Fairfield, OH

My experience is consistent with previous posts. It is not possible to talk to someone to correct an error. Apparently OPM awarded the job to another low bidder who cannot produce. With the Experian breach, I was considering upgrading to myidcare's paid service. I still will go to a paid service, but not with this company (or Experian). It would not surprise me to find out that myidcare has not, or cannot, identify attempts to breach identities. OPM should have its Inspector General do a performance audit on this contract.

4 years ago

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Katie NM

Product seems alright, until you are locked out of your account for supposedly entering your password wrong (though I am certain it was right all 3 times!). Customer service is absolutely horrible - I called the number to unlock my account several times and each time was immediately put on hold for over 40 mins (I held for an hour once!) with no one ever picking up. Ridiculous!

4 years ago

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Tamie Graves LA

I was supposed to have free credit protection/monitoring for 3 years. I am in my second year and have been locked out of my account for some reason. I have tried to call several times and am on perpetual hold, 30 minutes today. Three days ago I was on hold 20 minutes before a recording offered to take my name and number and have someone call me back. No one did. Heaven forbid you ever need to take advantage of their services because you will never be able to reach anyone.

4 years ago

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Frances

Try filling out an online application, encountering problems with application, and see how long it takes you to get a customer service representative. For me, it was never. I waited on the line almost an hour before realizing I was not going to speak with anyone. Called the next next, left a number to call to "remain in queue" and never got a call back as of now, which is nearly two hours ago. I'm cancelling application. If you can't reach them before a major problem, good luck getting a claim filed and handled properly.

4 years ago

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David W. Johnson

I received notice that something happened and I should check my account. When I tried to log in, it said I was locked out and to call the 800 number. The voice mail went on for 3 minutes before giving me any options. Then, someone answered, told me I needed a specialist and put me back on hold...I hung up at the 20 minute point. Useless, useless, useless! My guess is that they would not survive if the government did not pay them to pretend to provide services. More wasted tax dollars.

4 years ago

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SHENA LALLY

I've had the service for 3 years and have NEVER been able to log in. I get alerts via email but no way to log in to review the alert. The link they send for "forgot password" hasn't NEVER worked. It's called a "token" and the token is never valid, even when I try to use it withing first 2 minutes. They've never answered the phone for service. 3 friggin years and zero service. Don't waste your time. I suspect they are just stealing info. No real reason for them to exist otherwise. Shena Lally (real name)

4 years ago

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Michael Henry Saint Petersburg, FL

Have been enrolled for over 2 years they send emails saying credit report has been changed or accessed. The password they sent does not work. They do not send password reset link when requested. If you call their customer service line you are usually over the 50th person in que. I have tried to talk to and agent now for over 2 years. This is fraud waste and abuse for the Federal Office of Personnel Management. I have requested a audit from OPM.

4 years ago

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Don Boren American Fork, UT

I just got this service for free because of a breach in an organization I'm a member of. Haven't used it much yet, but they do send me regular updates and info about other data breaches that have occurred.

1 year ago

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JoanMoorman

They were very thorough when my SS# was stolen.

3 years ago

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GARYSILKENSON

good customer service friendly customer service

3 years ago

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StanWatson

ive tried and tried to get you on the phone with no response. I don't like a company I cant talk to...I want to drop my subscription!!!!!

3 years ago

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LeroyBlack

My personal experience with MyIDCare has been exemplary.

3 years ago

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Moffin Ellicott City, MD

Don't bother. After reporting an unauthorized credit check appearing on one of my credit bureau reports, they told me that a "restoration" team member would be calling me within 24 to 48 hours to help me get the inquiry removed. It's now been 125 hours. Don't waste your money.

1 year ago

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Andrea Pompano Beach, FL

I have been enrolled since data breaches in 2016. I cannot log in and have spoken to staff on 12/05/18, 05/13/19, 07/15/19, 07/18/19 and 01/10/20 and 01/11/20. I am always assured someone will call me back and that issue has been elevated. I have never heard from anyone. I have given up. Plan to contact OPM about this worthless service.

1 year ago

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Reply from IDX

We have reached out to Andrea directly for her contact information. Our team is required to make three consistent call backs upon each request and we wonder what may have happened in this instance. We appreciate Andrea's time and response.

Jan. 16th, 2020

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Janet Meek Las Vegas, NV

John was very helpful in answering all my questions and concerns plus new the problem of ID theft and how to prevent it

3 years ago

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Renee G Warren, MI

John I was very helpful. He explained what the alert meant and how to change passwords to more sensitive ones.

3 years ago

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Bill Phillips Las Vegas, NV

I've just begun using the service. John was extremely professional and helpful with our phone conversation.

3 years ago

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Joseph Heinz Schwenksville, PA

They were awesome. They handled everything quickly. They successfully stopped a fraudulent claim on my credit score.

3 years ago

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Leroy Black Los Angeles, CA

My contact with MyIDCare Customer Service was one of ease, professionalism and outstanding customer service.

3 years ago

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Marlin Messinger Dover, PA

John I was very polite and helpful with the issue I had. Let him know that I really appreciated his helpfulness.

3 years ago

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Susan Goldfarb Santa Monica, CA

John was very helpful and provided the information I needed to check the status of a child’s credit history.

3 years ago

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Shirley McClary for Robert McClary Framingham, MA

Had having a difficult time signing in he helped me with great patience. He explained it all to me and more.

3 years ago

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Sili Hollywood, FL

My experience is very, very brief but I really appreciate the format of the first report I received this past week.

3 years ago

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D Silva

Worst customer service I have experienced ever. Cannot reach anyone at the 800 number provided to unlock my account. Get voice message that my call will be answered in more than 25 minutes. I have had long waits before but I have always been told it would be less than xx amount of minutes. This outfit obviously just doesn't care.

4 years ago

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Sabrina Kipp Chester Springs, PA

Can never log in. Ask for a verification code, code is never sent, website then logs you out and any verification code you MAY have gotten is useless. Have never been able to log in since the initial setup. Service is free due to a screw up with the government being hacked, so I don't really care. Would never pay for this service.

4 years ago

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lost patience

Forgot my password and tried for over an hour to follow the "link" they gave me to reset it. Then told me via generic instruction, to cut and paste it and that also would not work. Frustrated and tired of dealing with them. This company was "FORCED" FREE (ha ha) on me, due to do a government hack. Fed up. I'm done.

4 years ago

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Rich Bainbridge, NY

What a wast e of time and money. They say they will send a pass code to your phone or computer and you have only ten minutes to use it to gain access to the web site. The pass code never arrives or hits the computer after 10 minutes. Try to use it and you are told it is invalid.

4 years ago

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Bob Henderson, NV

This site keeps making me verify my identity, even though I check the box to remember me. Worse yet is it's taking me 8-9 of the 10 allowed minutes for the verification code to get to me. By then they've logged me out because of inactivity. Really??? How dumb can they get?

4 years ago

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K. Smith Panama City Beach, FL

Worthless service! The only notification I get is sex offenders moving in around me and I can easily check that myself for free. My credit card was hijacked online, but I have yet to receive a notice from these people! Thankfully the credit card company was on top of it!

4 years ago

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GaryAnderson

I get regular notices on account status.

3 years ago

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JEANHARRELL

Hard to navigate . New information does not show and old info doesn't go away

3 years ago

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Ron Brugger Chicago, IL

MyIDCare is worthless. I have an account but have not been able to access it for two months. I created a new password and that does not work. I try to email MyIDCare but receive NO response!!

2 years ago

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Reply from IDX

We have reached out to Mr. Brugger via phone and email to assist with the matter he is reporting. ID Experts takes any concern or question seriously and will continue to follow up and provide assistance. Thank you, ID Experts

Sep. 11th, 2019

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LSmith Palm Beach, FL

My representative, Josh was very informative and kept right on top of my fraud investigation.

2 years ago

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Denise Clausen Dover, PA

The representative was helpful and provided me with the assistance I needed. He was very pleasant.

3 years ago

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Lee Snieder Hull, IA

The representative was amazing. Thanks Trevor W. He explained my options very clearly

3 years ago

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Yvonne Cordova Pickerington, OH

John was awesome at helping me with ID theft and calling to make sure my credit is cleared

3 years ago

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Deirdre Willin Northport, NY

You' re representative answered all my questions and was very courteous and knowledgeable.

3 years ago

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Sherri Ardelean Greenwood, IN

i was given a lot of good information. Every thing was explained so i could easily understand.

3 years ago

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Harvey L. Stoloff Fort Lauderdale, FL

John was Great. He took his time which allowed us to enter all the info we wanted to.

3 years ago

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Sherry Sipe Kingman, AZ

every time I needed something John was there to help. I really appreciate it. thank you Sherry

3 years ago

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