Name: IDX
Rating: 3.8

star star_border star_border star_border star_border

Brian Bay Lynnwood, WA

Customer service takes forever to get on the line. I called about issues on my credit report that were fraudulent and was told "We can't help with that." Forget that I was called by MY bank's fraud department, the fact that I filed a police report and spoke with investigators who found the illegal immigrant who had been using my SSN to purchase vehicles. (Beauty of lemon lot "in-house financing"...they close down and that are no employees to positively verify/identify that the illegal immigrant was the one who fraudulently filled out the loan paperwork. Now there are several addresses attached to my SSN (with 'guess who's' name). Nobody will help me get her name removed from being associated with my SSN. "Sorry, we can't help you there either." FML!!!

7 years ago

star star_border star_border star_border star_border

Louise Parker Somerville, MA

This company is terrible. My data was stolen form the Federal Govt. There was a problem registering. I spoke with two people who said it was fine but I was sure it was not. One person finally it admitted it was a problem but that they could not help me. I was passed around to useless people. I finally spoke to a supervisor who also said he would not do anything. I asked to speak to a higher level person and he kept saying it was not possible again and again but gave no reason. Clearly reading from a script. The federal government picked the wrong contractor. The customer service is appalling.

7 years ago

star star star star star

Noa Ranoa Vista, CA

These guys monitor your social media. They provide a VPN. I went with IDX ultimately because pcmagazine gave them great review. IDX is legit, you get more than you think. Try and see for yourself! 5 stars.

1 year ago

star star star star star

Aubrey Dallas, TX

I’ve used IDX for the past few years to help keep my identity safe. With all the scams going on you need a service like this. Their prices are the best on the market and the program is amazing.

1 year ago

check_circle

Verified Customer

star star star star star

BeverleyLowe

They are very responsive and knowledgeable. Keep me informed.

5 years ago

check_circle

Verified Customer

star star star star star_border

MargaretLarge

Called and spoke to a representative and he was very helpful and answered all of my questions.

5 years ago

star star_border star_border star_border star_border

Sylvia Davis Los Angeles, CA

I do not like the method they use to drum up business. They sent this unsolicited email to alarm me into clicking on their link. That is misleading and I don't like those tactics. I have never had an account with them; and now, I never will! "Identity Monitoring Deactivated It's not too late to reactivate. Your IDX™ Identity protection subscription has been deactivated. You can still access your account and reactivate your identity monitoring at anytime. "

1 year ago

star star_border star_border star_border star_border

Paul Henry Boynton Beach, FL

Service is a typical alert but they make it impossible to use with their automatic account lockout if you don’t visit their website frequently enough after their 20 questions to identify you then they give you a 1 time password to get on the site which then requires you change your password - I have been thru this multiple times and have had enough so I cancelled my account. - their tech said ... but it’s free... sorry but my time is valuable and it takes an hour to get yuri the above noted BS so using it certainly comes at a cost.

2 years ago

star star_border star_border star_border star_border

Nancy Byers Petoskey, MI

I have an account with MyIDCare and have been locked out. Not sure of the reason. The real issue is that my problem does not seem to be covered the website - which the phone recording repeatedly refers me to - and I cannot reach a person on the phone. Very, very frustrating-especially since I get emails every week or so alerting me of activity on my account.

3 years ago

Reply from IDX

We have reached out to Mrs. Byers via private message for a good time to reach her and make sure she is well cared for. MyIDCare Team

Feb. 3rd, 2020

star star_border star_border star_border star_border

C Owens Cross Roads, AL

You sent me an alert that new credit had been opened and there was a new inquiry. There were two accts opened that are not mine and 1 inquiry that was not mine. I had a heart attack. I checked all three credit bureaus and nothing was reported on there that you reported to me. You suck. I am certain you have me mixed up with someone else or I was hacked.. How terrible to make me think I was the victim of IDENTITY theft when I clearly wasn't. Get your act together MyIDCare. You are suppose to protect me but you are not.

3 years ago

Reply from IDX

We have reached out to C to assist with the matter that they are reporting. ID Experts takes these concerns seriously and will continue to assist C and this matter. Thank you, ID Experts

Jun. 18th, 2019

star star_border star_border star_border star_border

Squeaky Chicago, IL

This "service" is completely useless. I've had a free MyIDCare account (run by ID Experts) since the OPM data breach, and I get exactly what I paid for! When I log on, I have to choose whether to get my two-factor authentication (TWA) ID number via a text message, a phone call, or an e-mail. No matter which one I choose, the code either never appears (most likely) or pops up two hours later. Since the site requires entering the code within 15 minutes of requesting it, by then it's completely useless. I haven't logged on for at least a year and a half because I can't get a TWA code!!!!

4 years ago Edited September 14, 2021

star star star star star

Melissa Gonzales Aurora, CO

John Ingram was patient and very helpful. He took time to help me through a stressful situation and point me to the correct resources.

5 years ago

star star_border star_border star_border star_border

RWM Fort George G Meade, MD

Garbage. OPM's solution to account for theft of personal data is to provide substandard service in so many ways. Victims of IDENTITY THEFT are subsequently treated to a substandard service by OPM (victimized a second time by the very org that failed to secure their privacy). Thank You for the OUTSTANDING Job at making a difficult situation worse. In summary: THANKS FOR NOTHING. Respectfully, Your Customer (P.S. A warning to America's youth that a life of military service = sacrifice in exchange for utter disrespect from those you served).

5 years ago Edited September 14, 2021

star star star star star

Shirley Ruhland Hinton, IA

Trevor was very helpful and polite. He explained everything completely so that I understood. I would recommend him to everyone!

5 years ago

star star star star star

Joseph A Judge Franklin Square, NY

Trevor has been fantastic! He jumped right into action to resolve my identity theft issues. Thank you for a great service!

5 years ago

star star_border star_border star_border star_border

Tim Heineck Black River Falls, WI

Login info is out of date so fast. E-mail from MyIDCare requires a special code be sent to this user via e-mail. When I go to my e-mail system to retrieve the code the link with MYIDCare is apparently cut and I cannot reenter the login process at the point at which I left it in order to enter the code in the space provided. I've been through this kind of process with other companies. They manage to make it work. The folks at ID Experts are maybe not so expert.

5 years ago

star star_border star_border star_border star_border

Robert

All pertinent information listed on my account is 3 years old. Some accounts are listed as starting as early as 2006 to about the last reporting of 2014 and 2015. No reporting from 2014/2015 - to today in October 2017?? But I do get the latest monthly emails of Sex Offenders in the city by email alerts! Why is my credit information two plus years old but unless sex offender alerts so update ?

5 years ago

star star_border star_border star_border star_border

Mike Dickey Fairfield, OH

My experience is consistent with previous posts. It is not possible to talk to someone to correct an error. Apparently OPM awarded the job to another low bidder who cannot produce. With the Experian breach, I was considering upgrading to myidcare's paid service. I still will go to a paid service, but not with this company (or Experian). It would not surprise me to find out that myidcare has not, or cannot, identify attempts to breach identities. OPM should have its Inspector General do a performance audit on this contract.

5 years ago

star star_border star_border star_border star_border

Katie NM

Product seems alright, until you are locked out of your account for supposedly entering your password wrong (though I am certain it was right all 3 times!). Customer service is absolutely horrible - I called the number to unlock my account several times and each time was immediately put on hold for over 40 mins (I held for an hour once!) with no one ever picking up. Ridiculous!

5 years ago

star star_border star_border star_border star_border

Tamie Graves LA

I was supposed to have free credit protection/monitoring for 3 years. I am in my second year and have been locked out of my account for some reason. I have tried to call several times and am on perpetual hold, 30 minutes today. Three days ago I was on hold 20 minutes before a recording offered to take my name and number and have someone call me back. No one did. Heaven forbid you ever need to take advantage of their services because you will never be able to reach anyone.

5 years ago

star star_border star_border star_border star_border

Frances

Try filling out an online application, encountering problems with application, and see how long it takes you to get a customer service representative. For me, it was never. I waited on the line almost an hour before realizing I was not going to speak with anyone. Called the next next, left a number to call to "remain in queue" and never got a call back as of now, which is nearly two hours ago. I'm cancelling application. If you can't reach them before a major problem, good luck getting a claim filed and handled properly.

5 years ago

star star_border star_border star_border star_border

David W. Johnson

I received notice that something happened and I should check my account. When I tried to log in, it said I was locked out and to call the 800 number. The voice mail went on for 3 minutes before giving me any options. Then, someone answered, told me I needed a specialist and put me back on hold...I hung up at the 20 minute point. Useless, useless, useless! My guess is that they would not survive if the government did not pay them to pretend to provide services. More wasted tax dollars.

6 years ago

star star_border star_border star_border star_border

SHENA LALLY

I've had the service for 3 years and have NEVER been able to log in. I get alerts via email but no way to log in to review the alert. The link they send for "forgot password" hasn't NEVER worked. It's called a "token" and the token is never valid, even when I try to use it withing first 2 minutes. They've never answered the phone for service. 3 friggin years and zero service. Don't waste your time. I suspect they are just stealing info. No real reason for them to exist otherwise. Shena Lally (real name)

6 years ago

star star_border star_border star_border star_border

Michael Henry Saint Petersburg, FL

Have been enrolled for over 2 years they send emails saying credit report has been changed or accessed. The password they sent does not work. They do not send password reset link when requested. If you call their customer service line you are usually over the 50th person in que. I have tried to talk to and agent now for over 2 years. This is fraud waste and abuse for the Federal Office of Personnel Management. I have requested a audit from OPM.

6 years ago

star star star star star_border

Don Boren American Fork, UT

I just got this service for free because of a breach in an organization I'm a member of. Haven't used it much yet, but they do send me regular updates and info about other data breaches that have occurred.

3 years ago

check_circle

Verified Customer

star star star star star

JoanMoorman

They were very thorough when my SS# was stolen.

5 years ago

check_circle

Verified Customer

star star star star star

GARYSILKENSON

good customer service friendly customer service

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

StanWatson

ive tried and tried to get you on the phone with no response. I don't like a company I cant talk to...I want to drop my subscription!!!!!

5 years ago

check_circle

Verified Customer

star star star star star

LeroyBlack

My personal experience with MyIDCare has been exemplary.

5 years ago

star star_border star_border star_border star_border

Moffin Ellicott City, MD

Don't bother. After reporting an unauthorized credit check appearing on one of my credit bureau reports, they told me that a "restoration" team member would be calling me within 24 to 48 hours to help me get the inquiry removed. It's now been 125 hours. Don't waste your money.

2 years ago

star star_border star_border star_border star_border

Andrea Pompano Beach, FL

I have been enrolled since data breaches in 2016. I cannot log in and have spoken to staff on 12/05/18, 05/13/19, 07/15/19, 07/18/19 and 01/10/20 and 01/11/20. I am always assured someone will call me back and that issue has been elevated. I have never heard from anyone. I have given up. Plan to contact OPM about this worthless service.

3 years ago

Reply from IDX

We have reached out to Andrea directly for her contact information. Our team is required to make three consistent call backs upon each request and we wonder what may have happened in this instance. We appreciate Andrea's time and response.

Jan. 16th, 2020

star star star star star

Janet Meek Las Vegas, NV

John was very helpful in answering all my questions and concerns plus new the problem of ID theft and how to prevent it

4 years ago

star star star star star

Renee G Warren, MI

John I was very helpful. He explained what the alert meant and how to change passwords to more sensitive ones.

4 years ago

star star star star star

Bill Phillips Las Vegas, NV

I've just begun using the service. John was extremely professional and helpful with our phone conversation.

4 years ago

star star star star star

Joseph Heinz Schwenksville, PA

They were awesome. They handled everything quickly. They successfully stopped a fraudulent claim on my credit score.

4 years ago

star star star star star

Leroy Black Los Angeles, CA

My contact with MyIDCare Customer Service was one of ease, professionalism and outstanding customer service.

4 years ago

star star star star star

Marlin Messinger Dover, PA

John I was very polite and helpful with the issue I had. Let him know that I really appreciated his helpfulness.

5 years ago

star star star star star

Susan Goldfarb Santa Monica, CA

John was very helpful and provided the information I needed to check the status of a child’s credit history.

5 years ago

star star star star star

Shirley McClary for Robert McClary Framingham, MA

Had having a difficult time signing in he helped me with great patience. He explained it all to me and more.

5 years ago

star star star star star

Sili Hollywood, FL

My experience is very, very brief but I really appreciate the format of the first report I received this past week.

5 years ago

star star_border star_border star_border star_border

D Silva

Worst customer service I have experienced ever. Cannot reach anyone at the 800 number provided to unlock my account. Get voice message that my call will be answered in more than 25 minutes. I have had long waits before but I have always been told it would be less than xx amount of minutes. This outfit obviously just doesn't care.

5 years ago

star star_border star_border star_border star_border

Sabrina Kipp Chester Springs, PA

Can never log in. Ask for a verification code, code is never sent, website then logs you out and any verification code you MAY have gotten is useless. Have never been able to log in since the initial setup. Service is free due to a screw up with the government being hacked, so I don't really care. Would never pay for this service.

5 years ago

star star_border star_border star_border star_border

lost patience

Forgot my password and tried for over an hour to follow the "link" they gave me to reset it. Then told me via generic instruction, to cut and paste it and that also would not work. Frustrated and tired of dealing with them. This company was "FORCED" FREE (ha ha) on me, due to do a government hack. Fed up. I'm done.

5 years ago

star star_border star_border star_border star_border

Rich Bainbridge, NY

What a wast e of time and money. They say they will send a pass code to your phone or computer and you have only ten minutes to use it to gain access to the web site. The pass code never arrives or hits the computer after 10 minutes. Try to use it and you are told it is invalid.

5 years ago

star star_border star_border star_border star_border

Bob Henderson, NV

This site keeps making me verify my identity, even though I check the box to remember me. Worse yet is it's taking me 8-9 of the 10 allowed minutes for the verification code to get to me. By then they've logged me out because of inactivity. Really??? How dumb can they get?

6 years ago

star star_border star_border star_border star_border

K. Smith Panama City Beach, FL

Worthless service! The only notification I get is sex offenders moving in around me and I can easily check that myself for free. My credit card was hijacked online, but I have yet to receive a notice from these people! Thankfully the credit card company was on top of it!

6 years ago

check_circle

Verified Customer

star star star star star_border

GaryAnderson

I get regular notices on account status.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

JEANHARRELL

Hard to navigate . New information does not show and old info doesn't go away

5 years ago

star star_border star_border star_border star_border

Ron Brugger Chicago, IL

MyIDCare is worthless. I have an account but have not been able to access it for two months. I created a new password and that does not work. I try to email MyIDCare but receive NO response!!

3 years ago

Reply from IDX

We have reached out to Mr. Brugger via phone and email to assist with the matter he is reporting. ID Experts takes any concern or question seriously and will continue to follow up and provide assistance. Thank you, ID Experts

Sep. 11th, 2019

star star star star star

Kenneth W. Jones Louisville, KY

They were every helpful when my computer got hat in to and some information got out.

3 years ago