Name: IDX
Rating: 3.8

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HASSAN FARAZIAN Santa Monica, CA

I was very and pleasantly surprised to have the ability to speak to a competent representative in resolving my concern. Not being pushed around from one person to another was a delightful and changing experience. Further, with all due respect, speaking with a person -- in the US -- rather than overseas was also a factor in my deep satisfaction.

4 years ago

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Vincent Cordisco

Your customer service representatives are outstanding! The woman I dealt with (Hannah W.) was very helpful, courteous, friendly, and quite knowledgable. As a novice to this type of ID protection, she was quite helpful to me in setting up my account.

5 years ago

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Ann Hoover Edinboro, PA

Trevor W assisted me. He was a very pleasant professional who patiently helped me activate my account and answered additional questions for me. If I choose to continue using IDCare after this one year of free service,m I will ask for Trevor.

5 years ago

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Michele Mullen Center Valley, PA

I completed enrollment, but was unable to log on to enroll in the credit monitoring. John reviewed my original enrollment and discovered an error with the user name. He corrected it and remained on the line until I was able to access the monitoring website.

5 years ago

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Laura Spencer Long Beach, CA

I signed up for the service when my email was hacked. After completing my enrollment, I found out my ID and personal info was on the dark web. I feel better knowing that I am protected by My ID CARE and I will tell my friends and family about this service.

5 years ago

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Teresa Ciorra Glenshaw, PA

Andrew was an overflowing fountain of information regarding identity protection. He graciously answered my questions provided info and phone numbers to help me. Andrew's customer service skills are exemplary; he is an asset.

5 years ago

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June Washington, DC

Alex was very professional, extremely helpful and knowledgeable. He took time to make sure that every detail was covered and I understood the totality of what your company offers under the plan that my husband has. I want to than Alex for his superior customer service and let you know that it was a pleasure to have him service my needs.

5 years ago

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Ron McTague Las Vegas, NV

Andrew took all the time to answer my concerns. He was easy to talk to and highly knowledgible. I like what the company is offering for coverage and will be changing service from FICO to MYIDCARE. Thank you for all your help.

5 years ago

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David LAFEVERS Playa del Rey, CA

Excellent service and very knowledgeable customer service representatives. I enjoy the monthly monitoring emails ,knowing that my accounts and credit is receiving much more supervision in and effort to prevent identity theft.

5 years ago

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Dan Collins Overbrook, KS

I have MyIDcare because OPM and another government agency was hacked. I have been using MyIDcare for about the last four years. It works kind of. I do get notified when my identity is used. The last was when I applied for a gas credit card in October 2016. Immediately I received notifications from MyIDcare. However I just received another notification on 23 JAN 2018 for the same credit card application. This has happened a number of times in the past. It makes me think I am getting notifications so MyIDcare can show increased notifications to the government to show MyIDcare is doing their job.

5 years ago

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Anne Beaty Los Angeles, CA

Alex M's knowledge, care and follow-through saved me from untold consequences. I was the victim of ID theft, but because of her, we caught it quickly, and she patiently guided me through all the steps to safeguard my identity. She checked in with me often, encouraged me, and was just invaluable. I can never thank her enough.

5 years ago

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John Suarez Henderson, NV

I value a domestic based telephone customer care experience as my particular ID care agent is very easy to clearly understand & communicate with; no thick accents or a loud busy office heard in the background- a pleasant change indeed! My agent is professional, courteous, thorough and most importantly, very patient with any question I may have; I have never felt hurried or rushed off the phone.

5 years ago

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Verified Customer

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KellyByrne

On the rare occasion that I've called their customer service reps have been very helpful and lovely to speak with.

5 years ago

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Verified Customer

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LYNNFRIEDLANDER

I do not receive my monthly status on any breaches! I called Jan.28th and Jan. 29th and was told I would be called back and I have not heard anything from your company. I only receive advertisements from your company

5 years ago

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Verified Customer

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DianeHandley

The rep I experienced was very helpful and made me feel safe. She answered my questions with ease and patience. I was able to understand her English.

5 years ago

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Frustrated Elizabethtown, KY

Having a hard time logging into their site. The two factor authentication is too slow. Never get a text message (their preferred way to authenticate). Code by email takes up to 20 minutes!!! By the time I receive a passcode, the site session has expired.

4 years ago

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Michael Hendricks La Quinta, CA

Dawn K was my customer service representative. We are completely satisfied with our results in her efforts to enroll us in MyIDCare program. Thank you Dawn for all your hard work.

4 years ago

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Brooke Galster Lake Oswego, OR

There service has far more features that are important to me than any other provider I've seen. Their monthly articles always seem to address the timely issues and how to view them from a security standpoint.

4 years ago

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Michelle Weedville, PA

John was extremely helpful and patient, and he helped me to understand the issue, the next steps, and most importantly he helped me to gain a peace of mind after freaking out for a week.

4 years ago

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Debbie Lansing, MI

My ID Care was awesome. They notified me of fraudulent activity involving my personal information and walked me through step by step of what to do next. I was very impressed with the help and care I received from Josh.

4 years ago

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Diana Branda Manhattan Beach, CA

It has been so helpful. My ID Care specialist has been so helpful, patient, informative, clear and compassionate. I have been trying myself but felt so defeated. I am on a road to clean up the fraudulent accounts.

4 years ago

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Patricia Shoemaker

My experience with my advisor was very good. She was very available both on the phone and over the internet. I would not hesitate to use MyIDCare again should I ever need them.

5 years ago

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ogk Santa Barbara, CA

Outstanding service each and every time I call. This company makes you feel like no question is too small or unimportant. They clearly have their customers best interest and safety as their core mission.

5 years ago

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Jose Alexandria, VA

John was very helpful. He helped me call the lenders with which the thief had applied for credit with. The applications were denied and lenders said they would remove the inquiries in my credit report.

5 years ago

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Laurel Milton, PA

I am very pleased with the prompt and courteous assistance I receive whenever I contact MyIDCare. My representative thoroughly and patiently answers all my questions and takes care of my concerns.

5 years ago

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Donald Willis Houston, TX

I called in to get help logging into my account, Trevor W was excellent in helping me get the correct information. But, he also was very helpful in resolving my initial reason for logging into my account.

5 years ago

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Eileen Miller Krause Los Angeles, CA

Trevor is personable. He has patience. He is professional and knowledgeable. He was able to make an unpleasant situation into a better one through his perseverence. He handled the people at AMEX with ease.

5 years ago

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Bill Derrington Frankfort, KY

I had reversed and partially botched our I’d User info when creating these accounts in February 2018. Andrew was courteous, professional and timely making the corrections. Bill & Ruth Derrington

5 years ago

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Alex Cheyne Centreville, MD

Phone call was promptly answered. John I. was extremely patient and helpful throughout the call and would not leave until my issue was resolved. I am very pleased with his action and my new acct. with MyIDCare. Thank you.

5 years ago

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Richard j. Schmidt Oklahoma City, OK

Just enrolled last night and the agent John Ingram was very helpful at explaining how the service works , got us set up. He was very polite and eager to help, should we have any problems in the future.

5 years ago

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Joanne Tomkiel Palm Harbor, FL

The first thing they do is calm me down. From there we go over step by step the problem I have. If I have to make other phone calls they dial the numbers and virtually hold my hand through the process.

5 years ago

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Laurie Trlak Huntington, IN

I called them today because I wasn’t able to access my account. The representative with whom I spoke was very helpful and he pointed out several alerts that I hadn’t opened

5 years ago

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Marilyn

John respectfully addressed my concerns. I'm a dinosaur and all of this (computer and id related "stuff") can be somewhat intimidating. He did so professionally and with kindness.

5 years ago

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Christina Sutu-Wallar Concord, CA

I called IDX when I was searching for an identity theft protection company. I was able to get through to a human fast and they were very helpful with my questions. I was new to the service so I’m sure I drove the person crazy with all my questions but they were patient and took the time to answer them!

1 year ago

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Verified Customer

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TraceReitzel

Alex M. was a great help when I found out that someone had opened a Bitcoin acct with my name

5 years ago

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Verified Customer

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Brian Lacey Bondurant, IA

MyIDCare was given to us to use it as a free thing. They're able to track identity theft faster than I could.

5 years ago

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David Doty Logandale, NV

Was notified of a credit card application filed by someone else in my name. MyID care opened a case and promised an adjudicator would investigate and get back to me within 48 hours. That was 2 Dec. Its now 12 Dec and despite my multiple calls, waiting in queue, messages left, and promises made, I still have yet to receive even an update from this company. Not impressed.

2 years ago

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Attilakwon San Diego, CA

I have been hacked severey, ransomed, cyber stalked and went to the suicide hospital due to the identity theft. Because nobody used my name to open a account fraudulently I was ignored. I was told I had a restoration ticket but when I finally got there they told me no such ticket existed. I got absolutely no help. Now the hackers are actively using my debit cards and opened up stamps.com on all my checking accounts. I didn't know because hackers changed my navy federal password so I have to call to make any transactions. Stamps com for 80 dollars what if that was to transport illegal drugs? But since nobody opened a fraudulent credit account in my name I dont qualify. I am 100 percent Pand T and part of OPM. Will they reimburse me for 8 thousand i had to fork out to pay for legal fees because the people hacking me put a restraining order so i would be in a very limited position. They stole everything i have online. Went to identity theft gov 3 times and police say i dont have enough evidence. But since they actually did commit fraud and not just hack me and cyberstalking me, I can go to the police. Even than they cant do anything. I have to go report it however to retrieve some accounts but I dont see the point. They cant and will not do anything except give me a case number. I have been treated like a second class citizen. Really..... they never call u back. They gave me tickets but they were not the tickets that they said they were. It was just nothing. I have no faith in myidcare. I am just going to the VA and talk to them about how they are treating us combat disabled vets. My account is locked because hackers went in and changed my info and I got locked out due to hackers again. My ssn is with another address and my identity according to them is compromised. But they said keep it locked so u wont get hacked again. In the meanwhile I am getting alerts. Wow. Good job OPM. Thank u.

2 years ago

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Jen Essex, MD

I just tried to enroll my mother, because I received a letter that her information was compromised. I am her POA. I entered my email address and an enrollment code that was in the letter and created a password and then received a prompt to go to my email address and verify I am the owner of the email address. I did so and saw the email which says, "As the first step in activating your identity monitoring services, please verify your email address. " Before I had a chance to click the "Verify Email" button, I received another email which stated "Your MyIDCare™ identity theft protection has now been activated, including the following services. To view your account, please log in. " So, they activated the account before they verified my email. I've never had that happen before with any other company I signed up with. I am not feeling as though I am in good hands.

2 years ago

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Leila

I'm a new user and signed up for the free plan I secured my Facebook, Instagram and Twitter For YouTube is not in perfect running for now And also the mobile app is not available in my country (Tunisia)

3 years ago

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Billy Veteran Bob Colorado Springs, CO

If a company charged with protecting your most sensitive information cannot even get a simple password reset accomplished without errors, then you have little reason to trust that company. MyIDCare is charged with protecting all veterans information that were affected by a Chinese hack of the OPM. I am one of those veterans. To boot, I am an IT systems engineer. I can tell everyone reading this that without question this company has bad website coding, bad processes governing simple website interactions, and very bad customer service policies. My password never works and my phone or laptop is never trusted. I am told to update my security questions, there is absolutely no section on the homepage or my account page to do so. I reset my password only to find out that the account is locked and for some reason I am forced to call and listen to a long answering machine with confusing options to do so. The password I just reset no longer works and the person on the phone makes me change it again even though it was just changed minutes ago. If you really think that these simple problems are the only ones that plague this service, you have never worked in IT. I cannot imagine how insecure this domain is if the absolute basics above are messed up so badly. In a way it makes sense that the Govt has chosen such an inept service to manage all of my most sensitive information as a veteran. I am given no choice about my monitoring service and I am at risk because of it.

3 years ago Edited September 14, 2021

Reply from IDX

We have reached out to Billy Veteran Bob to assist with the matter they are reporting. ID Experts takes these concerns seriously and will continue to assist Billy Veteran Bob and this matter. Thank you, ID Experts

Aug. 13th, 2019

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Matthew Cantor Tampa, FL

John was very helpful. He took me through the credit reports in a very detailed manner and helped me understand how to better track any issues in the future.

5 years ago

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Robert Wee Reinholds, PA

Trevor W was a tremendous help to me. He was efficient, knowledgeable, patient, and friendly. He is a great representative of your company. He engenders trust.

5 years ago

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gail berger Canton, OH

feel very confident using your company withe excellent coverage to stop identity theft and your staff is always willing to help when needed highly recommend your service

5 years ago

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Jana Smith Lancaster, TX

John I. was very patient and helpful with all of my questions. He was also very informative. He was able to assure me during a very stressful time for me.

5 years ago

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Donald Marsch Allyn, WA

I have an account paid for by The Office of Personnel Management (OPM) after their data loss from hacking some years ago now. My personal information has been confirmed by law enforcement as sold to the public and now the hacking of a credit reporting agency. My experience with My ID Care is no different than I have had with others; This service is worse than useless because it leads customers to a false sense of security and charges good money for nothing in return that can be proven to be of deterrent or protection value. I can not even access my account to report issues to them because the account is designed to be inaccessible. Example: I have to receive a code by text or email to log in that is good for 15 minutes before expiring. However the code does not arrive through any method before the account is signed out due to inactivity leaving the user with a closed loop login process that fails. Do not waste your time and money on this service. This service is paid for by the OPM which is a wast of a lot of money. I am a very dissatisfied customer offering a less than one star review.

5 years ago

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Karen T Washington, DC

Exceptionally poor consumer service in being able to reach a human being in a timely manner. Like others i have been locked out of my account for supposedly not entering correct password. Message directs you to call Customer Support (which is a misnomer). Each time I call recorded message advises that my "call will be answered in MORE THAN XX minutes". The XX minutes is always 25 minutes or more. I mean come on, what sort of Customer Support puts you on hold for "more than 25 minutes". I have never been able to reach anyone and so am unable to change password to access my account. Thus this service has been useless.

5 years ago

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Disgruntled Wheaton, IL

thanks to the OMB breach, we are stuck with this "protection". I hate it. You get alerts on every little thing, yet it is very unclear as to what you are reviewing online. Why do I need them to give me info on sex offenders in my area>!>. I can figure that out myself by reviewing the state website, jerks. I live near a major city, I am tired of the alerts on nonsense. And when you call them to inquire, most are basically "fake" alerts yet it is "clear as mud" when you speak to the customer service rep. Oh, and yes, I said I wanted my children on this - they said they were, yet, I see NOTHING on the stupid portal. Oh my god, the portal. I hate it. Designed horribly. I feel so bad for older people who have to figure this out because it is hard enough for me. I had an issue and they use a third party contractor (CSID) to help resolve the issue. This "restoration specialist' contacted me via email and used horrible grammar and spelling and the text was really "off" - very small. It didn't even look legitimate! I decided I didn't even want to speak to them. I was so angry. We ended up freezing all of our info with each credit bureau. MUCH easier to deal with!!! I can't believe this is who the federal government stuck us with...and then I am supposed to pay for this "service" after 12/18? Please.

5 years ago

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[email protected]

WORST CUSTOMER SERVICE I'VE EVER ENCOUNTERED! This is a terrible company. Never use it unless you have to. I was impacted by the government breach, so I had to use it. Here is my experience: 1. The warnings they give you are not clear. All of the notices I've received regard child sexual predators in my area. Good to know, but this is not what the service is expected to do. You have to log in to see the details. 2. Better be ready. They only give you three shots at a password entry. Get it wrong and you have to go through the customer service. 3. The customer service is the worst. I had my account locked because I entered the wrong password three times. This is a very common issue in this day and age, when everyone typically has 20-40 passwords. (See note 5 for another little detail.) 4. Once locked, they will not let you reopen your account via the internet. You have to call the horrible customer service line. Fine, but you aren't directed to any menu to support that. They send you to a generic phone menu, but you have to listen to 5 minutes of messages before they even allow you to access the menu. Once there, the options don't cover your need to reset your password. You have to guess which menu items to select to get to a customer service representative. And you better not make a mistake, since there is no "back" button. I had to go through the menu FOUR times to make the right choices. (That's four calls comprising 20 minutes just to get to a customer service representative.) Once you get to that representative, they tell you that they can't help you, and then switch you to another "special" service representative. When I finally got there, I was informed that there were 33(!) calls ahead to me, and I had to wait over an hour to get to the representative! They did tell me that I could give my name and number and they'd call me back, but you'd be taking quite a chance there; based on the terrible "service" that they provide. 5. When I finally talked with the service provider, he told me that they will lock your account automatically if you haven't logged in to it within 60 days. Why would they require that??!! I only need to log in when I get a warning, since that is the service that they provide. So, if I get no warnings (and they're doing their job) within 60 days, why should I bother logging in? It's probably a good idea to do that, but it shouldn't be a requirement before they lock you out, especially since they give you no notice of an impending lock out or state it in your e-mails or account. They don't even tell you when you enter the correct password three times - they just say that your account was locked because you entered the wrong password. (I found out that I was indeed entering the right password, but it had been locked out because of the 60 day limit - which the customer service representative only told me when I told him that I had entered the right password. He didn't even explain that little detail until I commented that I thought that I had entered the correct password.) My advice - never use this company unless it is the only option (as with the government breach). The government clearly chose the cheapest service provider they could find.

6 years ago

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S Pasadena, CA

I registered and about 3 months later got an email saying i have an alert on my account and asked me to login to view alert. I forgot my password so i clicked on "forgot password" and typed in my userid. I didn't get the reset password email until at least 10 mins later. I clicked on the link and started to reset my password. I couldn't finish the reset process because I keep getting error message saying my password/userid not correct. I was RESETTING my password, how can it be incorrect when i was resetting it? My userid couldn't be incorrect, either, as i have provided the correct useid for it to send the password reset email to me in the first place. Now I can't view the alert because i couldn't reset my password. WTF.

7 years ago