IDX, previously ID Experts, has provided top-level identity theft protection since 2003.
The Portland, Oregon-based company offers software and services focused on monitoring, protecting, and resolving identity theft to both individuals, families, as well as businesses and government organizations.
IDX provides monitoring solutions that protect its customers against nine types of identity theft (child, medical, social security number, criminal, financial, employment, driver's license number, insurance, and synthetic).
As part of its promise to protect customers' personal information against identity thieves, IDX offers a 100 percent recovery/money-back guarantee.
The company also provides up to $1 million in reimbursement insurance, unlimited help from a certified expert, a dedicated recovery specialist, credit monitoring, and much more.
IDX offers two premier protection services, IDX Identity and IDX Privacy, at competitive prices. Individual plans start at $9.95 per month, family plans begin at $19.95 per month.
The IDX Identity family plan covers two adults completely (credit monitoring services, CyberScan, $1 million in insurance, and access to experts/recovery superheroes are included) and up to five minor dependents can receive coverage as well (CyberScan monitoring, up to $1 million in reimbursements, and recovery services are included).
The IDX Privacy product supplies users with tools that can help them protect their digital privacy across all devices including a VPN, ForgetMe Data removal, CyberScan, a personalized privacy score, and more.
In comparison to other identity theft protection companies, IDX has fair pricing for its services.
IDX's plans cover a wide range of monitoring services, including credit monitoring (works with credit bureaus to monitor credit reports and credit scores) cyber (dark web) monitoring, public records monitoring, as well as a proactive feature to check for compromised passwords.
Both the individual and family plans provide credit monitoring, CyberScan monitoring, complete identity restoration assistance, access to an online resource center, customer service help, fraud notification features designed to catch any suspicious activity or unauthorized access, and up to $1 million in identity theft insurance.
IDX identity theft protection services cover nine different types of identity theft, including medical, social security, child, criminal, financial, synthetic, employment, insurance, and driver's license.
IDX also provides data breach identity protection and strives to educate customers on credit card monitoring versus IDX monitoring, fraud protection, credit freezes, recovery services, recovery options, etc.
This identity protection company, like many other identity protection services in the industry, offers up to $1 million in identity theft insurance to account members.
According to the company's website, this insurance is designed to "provide reimbursement for out-of-pocket expenses related to addressing the restoration of your identity."
It also includes coverage for reimbursement of electronically stolen funds. In addition to insurance, IDX provides customers with access to Recovery Superheroes who are certified identity theft risk management specialists. These specialists will use the limited power of attorney to help customers with identity restoration.
The company has an official refund policy in place for customers who do not obtain a 100 percent recovery from IDX's services.
According to the company's website, IDX will "refund up to one year of fees" that customers have paid towards IDX restoration services only if the company fails to remove all adverse matters (within one year of the identity theft or identity fraud event) on the customer's record.
In order to receive the refund, the customer would have had to follow the proper procedures that IDX provides for reporting the theft and would have already been enrolled in IDX protection services.
IDX's team does not operate on a 24/7 basis. The company's hours are limited to 11 hours per day on a Monday-through-Friday schedule.
Although the company does employ certified identity theft experts and strives to provide reliable customer service, the lack of a 24/7 operation may limit prompt responses to customer questions and concerns.
IDX doesn't seem to provide any type of antivirus software or protection against a ransomware attack. Many other identity theft protection companies offer antivirus software and other personal information protection for customers' computers and devices.
Unfortunately, since IDX does not appear to provide this type of software, customers must find and purchase the software on their own to ensure further identity protection as well as personal cybersecurity.
Moreen Lily Hunsberger
John was very informative and helpful.
I am very pleased with the prompt and courteous assistance I receive whenever I contact MyIDCare. My representative thoroughly and patiently answers all my questions and takes care of my concerns.
John I was very polite and helpful with the issue I had. Let him know that I really appreciated his helpfulness.
I completed enrollment, but was unable to log on to enroll in the credit monitoring. John reviewed my original enrollment and discovered an error with the user name. He corrected it and remained on the line until I was able to access the monitoring website.
John was very helpful and provided the information I needed to check the status of a child’s credit history.
I called in to get help logging into my account, Trevor W was excellent in helping me get the correct information. But, he also was very helpful in resolving my initial reason for logging into my account.
this has worked tirelessly for me trying to get my stolen i.d. fixed and getting my credit back where it should be. one credid card company refuse to drop me from charges on a card open in my name even though i filed a police report and send them proof that it was a fradulant account myIDCare has worked very hard on this and they say that they will not stop until there is a decision in my favor
Excellent help and follow through. Highly recommend this service.
Eileen Miller Krause
Trevor is personable. He has patience. He is professional and knowledgeable. He was able to make an unpleasant situation into a better one through his perseverence. He handled the people at AMEX with ease.
The representative was amazing. Thanks Trevor W. He explained my options very clearly
feel very confident using your company withe excellent coverage to stop identity theft and your staff is always willing to help when needed highly recommend your service
Easy to follow, understanding and very patient.
John Ingram was patient and very helpful. He took time to help me through a stressful situation and point me to the correct resources.
John was awesome at helping me with ID theft and calling to make sure my credit is cleared
I had my identity stolen. I had no idea what to do then remembered I had signed up for this service. I called and talked to John! He was amazing at helping me. We spent over 2 1/2 hours on the phone. He called all the creditors for me to start the fraud reporting process. No way I could’ve done it alone or even know where to start! They have saved me. I will be a customer for life.
I had reversed and partially botched our I’d User info when creating these accounts in February 2018. Andrew was courteous, professional and timely making the corrections. Bill & Ruth Derrington
MyIDCare is always on top of things-- monitoring your accounts and keeping you updated with status reports. I would recommend them to anyone who wants to feel that their accounts are in good hands.
John I. was very patient and helpful with all of my questions. He was also very informative. He was able to assure me during a very stressful time for me.
I signed up for the service when my email was hacked. After completing my enrollment, I found out my ID and personal info was on the dark web. I feel better knowing that I am protected by My ID CARE and I will tell my friends and family about this service.
Andrew was an overflowing fountain of information regarding identity protection. He graciously answered my questions provided info and phone numbers to help me. Andrew's customer service skills are exemplary; he is an asset.
It is probably the best personalized credit monitoring service I ever had. Any alerts you get, you can to talk to a MyIDCare representative that will personally walk you thru the process of checking what has happened to your credit. I had an amazing customer service with Rachel S. that I decided to continue my monitoring service with MyIDCare. Highly recommended!
Phone call was promptly answered. John I. was extremely patient and helpful throughout the call and would not leave until my issue was resolved. I am very pleased with his action and my new acct. with MyIDCare. Thank you.
My wife and I recently lost some important personal information. I spoke to Alex on the phone and I cannot imagine someone being more helpful. She answered all my questions, made telephone calls for me, and waited until ALL my concerns were addressed. Thank you, again, Alex! Have been with MyIDCare for several years and see no reason to cancel their service. Others have said that they have had a difficult time 'getting through'--but that has NOT been my experience.
I get regular notices on account status.
John was very helpful when I needed help setting up a new password
Alex M. was a great help when I found out that someone had opened a Bitcoin acct with my name
They were very thorough when my SS# was stolen.
I am very pleased with MyIDCare. They are professional and thorough. I felt completely safe with their monitoring. They are quite helpful.
On the rare occasion that I've called their customer service reps have been very helpful and lovely to speak with.
I'm so pleased to have y'all after my bad experience I can rest.its the worst experience in a person life to be striped of themselves.And when you yvae to explain who? You are s hurting So I love what you do keep up the great job!!!!!!!
They are very responsive and knowledgeable. Keep me informed.
Easy to sign up, good reps on phone - so far no problems with ID so can't rate that. However , based on prior contact with site and reps I am sure it would be great.
MyIDCare keeps me informed of any activity that occurs in my credit history so that I can accurately monitor my credit and protect myself from credit and identity theft.
When I lost my wallet I contacted you fine folks and you walked me through the entire process of protecting my ID and helped put together a list of things to follow up. Thanks for the help, you made a frustrating situation very manageable and worry free!
Last January 19 I wrote a negative review of My IDCare. Following that the company contacted me and completely resolved my concerns. I now recommend them. (If you can't figure out how to contact them perhaps writing a review and requesting that "Heather" contact you would work, as it did for me. I'm not going to "publish" her email address here, but she was very helpful.)
Dawn was amazing today answering all my questions regarding our new family membership! I had an extremely short hold time and she was so pleasant and knowledgeable. I have a total peace about this company after doing much research before choosing them. They promptly found 2 issues I have already resolved. My husband and I both have received our credit reports, too. Very pleased!
good customer service friendly customer service
I was having a log in problem to input a new credit card into my account. the online screen continued to tell me my security answer was not confirmed. Andrew who responded to my telephone call was most helpful. He provided me with a new password so I could log in. He suggested he wait on the telephone until I could input the information. He also answered some other questions for me concerning my account. Thank you Andrew.
I appreciate their keeping me informed 0n a regular bases of the status of my ID safety as this gives me Peace of mind.
Thankfully I haven't needed MyIDCare to notify me of any problems on my account so the only interactions I have had from them are my monthly notices saying nothing has changed. I am always grateful to get that notice. I am thankful that I have someone who is able to watch my ID information to make sure if any bad things do happen that they can be caught right away.
MyIDCare is clearly the company to use for identity protection. I have had a membership with another company for over a year, and I’ve never heard from them. Within 24 hours of starting my membership with MyIDCare I received a credit report and valuable data breach information. The agent with whom I spoke was professional, knowledgeable and friendly. She provided information that I can use to prevent fraud in the future. I now feel comfortable that my data monitoring is in good hands.
Called and spoke to a representative and he was very helpful and answered all of my questions.
Garbage. OPM's solution to account for theft of personal data is to provide substandard service in so many ways. Victims of IDENTITY THEFT are subsequently treated to a substandard service by OPM (victimized a second time by the very org that failed to secure their privacy). Thank You for the OUTSTANDING Job at making a difficult situation worse. In summary: THANKS FOR NOTHING. Respectfully, Your Customer (P.S. A warning to America's youth that a life of military service = sacrifice in exchange for utter disrespect from those you served).
ive tried and tried to get you on the phone with no response. I don't like a company I cant talk to...I want to drop my subscription!!!!!
Hard to navigate . New information does not show and old info doesn't go away
Only once did I think I might need them but the hours are all wrong. ID theft doesn't only happen between 9-5 on weekdays. This need to be available 24 hrs a day 7 days a week. You would need to charge more but you would find that acceptable.
No problems since I have had MyIDCare. My identity was stolen several years ago, and it was recommended that I sub- scribe to MyIDCare. I receive periodic reports from them, and it is reassuring to know there have been no attempts to breach my security.
My personal experience with MyIDCare has been exemplary.
I do not receive my monthly status on any breaches! I called Jan.28th and Jan. 29th and was told I would be called back and I have not heard anything from your company. I only receive advertisements from your company
The rep I experienced was very helpful and made me feel safe. She answered my questions with ease and patience. I was able to understand her English.