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Identity Lookout

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LAST UPDATED: March 21st, 2020

Identity Lookout is an identity theft protection company that strives to help consumers avoid and prevent identity theft from occurring in their daily lives. 

The company also aims to teach consumers how to review their credit scores and reports for changes and results that may be due to identity theft-related activity. 

In terms of identity theft protection services, Identity Lookout offers a $1 million identity theft insurance policy, a helpful mobile app, email alerts, credit score monitoring, dark web surveillance, and more. 

Identity Lookout also provides customers with access to their credit scores and credit reports from all three major credit bureaus. 

Additionally, the company gives customers the option to get one-on-one assistance from a dedicated credit specialist.


The Good

  • $1 Trial Membership
  • Monitoring Services
  • Insurance Policy
  • Credit Assistance

$1 Trial Membership

First-time customers can try out Identity Lookout's services for seven days for just $1. Individuals may cancel at any time during this trial period for free.

This $1 seven-day trial can help customers learn more about the company’s identity theft protection services and gives them the chance to see if the services are right for them. 

Identity Lookout’s trial offer makes the company stand out as many other companies in the identity theft industry do not offer any sort of trial membership to customers interested in their services. 

Monitoring Services

Identity Lookout offers several monitoring services including: 

  • Daily credit monitoring
  • Bank account monitoring
  • Social security number monitoring
  • Internet scanning and dark web surveillance 

According to the company’s website, Identity Lookout will send out an email alert to the customer if any suspicious activity is detected. 

Insurance Policy

Identity Lookout provides its customers with up to $1 million in identity theft insurance. 

This insurance coverage lets customers know that they will be covered and reimbursed in the event of identity theft.

Credit Assistance

Identity Lookout strives to help customers learn more about their credit reports and credit scores, and what they should look out for in terms of unauthorized activity. 

Customers are given daily credit monitoring and alert services, access to their credit reports and scores from all three major credit reporting agencies, and the option to work on a one-on-one basis with a dedicated credit specialist. 

Identity Lookout acknowledges that credit fraud can be a major threat to consumers, which is why the company puts such a focus on credit within its identity protection program.

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The Bad

  • Lack of Recovery Services
  • Limited Company Information

Lack of Recovery Services

Identity Lookout's services are lacking when it comes to recovery. 

While the company does provide lost or stolen wallet assistance, it does not appear to offer financial, medical, criminal, or tax-related identity restoration services.

It is also unclear if Identity Lookout provides recovery assistance to customers who have pre-existing identity theft conditions. 

Limited Company Information

Identity Lookout has not publicly disclosed specific details about its history, executive leadership, or benefit plans on its corporate website. 

The company also does not provide information on service payment options, data breach notifications, its cancellation policy, if customers can get their money back if/when they cancel services, discount opportunities, whether or not the company offers protective software, etc. 

Those interested in Identity Lookout’s identity protection services must either sign up for the company’s seven-day, $1 trial membership or contact the company directly to receive this information.


The Bottom Line

Identity Lookout offers a $1 trial, several monitoring services, and up to $1 million in identity theft insurance. 

The company also provides customers with credit reports and credit scores from all three major credit bureaus and gives customers the chance to get help from a credit specialist. 

Unfortunately, the company does not seem to offer some important recovery assistance services that other companies in the identity theft industry offer like help with pre-existing identity theft conditions.  

Additionally, Identity Lookout is not very transparent about the information it provides on its main website.

If you are interested in Identity Lookout’s identity theft protection services, we recommend that you sign up for the offered $1, seven-day trial membership to get a feel for the company’s services.

We also suggest that you communicate with Identity Lookout representatives directly if you have questions and read several Identity Lookout customer reviews before you choose Identity Lookout to protect your personal data.

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Lourdes Rivera Wilmington, DE

This app was already at my husband phone when he purchased the phone so we decided to put to the test and is really good it keep us informed on the safety part of the phone plus I also have it on my phone too w the pay option. Lookout ask u when there is an unsafe issue on your phone is some type of security I just don’t see anything w credit score or credit card but it keep u informed try the free apt if you like you can upgrade to the paid option is good it opened in the back when u are on the internet. Better to be safe than not to be.

6 years ago Edited September 14, 2021