Identity Guard Logo

Identity Guard

star star star star_half star_border

5.2

Overall Score

LAST UPDATED: April 26th, 2022

Identity Guard® is a product of Aura and was created to provide all consumers with the opportunity to receive the trusted expertise and protection that was previously only offered to financial institutions.

Identity Guard is a leading provider of consumer and corporate identity risk management services.

According to the Identity Guard website, the company's mission is "to educate and empower every person to take control of their personal information to protect it from fraud, theft, or misrepresentation."

Identity Guard offers a few subscription-based protection services including personal risk assessment, proactive action steps, credit scores* and credit reports from all three major credit bureaus, around-the-clock identity monitoring service, fraud alert notifications, up to $1 million in stolen funds reimbursement insurance**, and more.

Read on to learn more about Identity Guard's services and to view verified Identity Guard reviews. 

thumb_up

The Good

  • Monitoring Services
  • Plans and Prices
  • Data Breach Security
  • $1 Million Insurance
  • Digital Protection
  • Website Transparency

Monitoring Services

Identity Guard offers comprehensive identity theft protection services and packages which include credit monitoring services, dark web monitoring, address monitoring, and fraud alert notifications.

Since Identity Guard provides a wide variety of monitoring services, the company has a better chance of spotting potential identity theft before it actually happens.

All of the monitoring services that Identity Guard offers to help protect against identity thieves run continuously, which is designed to give customers a peace of mind.

Identity Guard provides monitoring services for everything from a customer's bank account (including checking account and savings account) to lost wallet protection and/or data breach security.

The company also provides U.S.-based customer service support to those who have an Identity Guard account. 

Plans

Identity Guard offers a total of six theft protection subscription plans - three individual identity theft protection plan options and three family plan options. Members can pay for plans on a monthly or annual basis. 

According to the Identity Guard website, the company offers the following plans:

  • Family Value — includes dark web monitoring, a risk management score, safe browsing tools, an online identity dashboard, a dedicated case manager, up to $1 million in identity theft insurance with added stolen funds reimbursement, and access to an anti-phishing app
  • Family Total — includes everything from the Family Value plan along with a monthly credit score, tri-bureau credit monitoring, and bank account takeover alerts
  • Family Ultra — includes everything from the Family Total plan along with a credit score and credit report and a social insight report
  • Individual Value — includes dark web monitoring, a risk management report, safe browsing tools, an online identity dashboard, a dedicated case manager, up to $1 million in identity theft insurance with added stolen funds reimbursement, and access to an anti-phishing app
  • Individual Total — includes everything from the Individual Value plan along with a monthly credit score, address monitoring, tri-bureau credit monitoring, and bank account takeover
  • Individual Ultra — includes everything from the Individual Total plan along with a credit score and credit report and a social insight report

Data Breach Security

The identity theft protection company offers two data breach business services which include data breach readiness and data breach response.

Identity Guard allows organizations to prepare for data breaches by providing them with network scans, data monitoring, employee security awareness training, an official Data Breach Readiness Guide, and other identity theft protection tools.

The identity theft protection service also provides online educational tools/resources that organizations can use to get their systems ready to protect against future data breaches.

Organizations will have the opportunity to plan out and develop a coordinated response to data breaches with Identity Guard's data breach readiness service.

The Identity Guard data breach response service allows organizations to get the help and support they need to restore their customers' and investors' confidence levels post-breach and will provide organizations with a designated breach team and in-class products to help their affected customer base after a breach occurs.

$1 Million Insurance

Identity Guard customers receive up to $1 million in identity theft insurance coverage, which reimburses them for theft-related expenses in the event that they become identity theft victims.

For example, the policy covers lost or stolen wages of $2,000 per week for up to five weeks, travel expenses of up to $1,000 per policy period, and spousal and childcare of up to $2,000 per policy period.

Identity Guard is partnered with AIG (a multinational insurance corporation that is based in the U.S.) to provide customers with $1 million in insurance in case a customer becomes a victim of identity theft.

Those who do fall victim to identity theft are assigned to a resolution specialist who will help monitor the customer's data for a total of three months post-resolution in order to protect against and prevent identity theft incidents in the future.

Digital Protection

Identity Guard provides customers with a dedicated case manager and an anti-phishing app for mobile devices to help catch suspicious activity.

The identity theft service uses automated settings to strengthen online privacy for individuals and families in regards to social media use.

Since Identity Guard offers anti-phishing software, customers do not have to pay out-of-pocket costs to obtain their own software. Many other identity protection companies do not offer as much software as Identity Guard.

Additionally, the company does promise to keep any and all customer information away from identity thieves by using industry-standard encryption.

Website Transparency

In comparison to some other companies in the industry, Identity Guard is fairly transparent on its website regardings its services, pricing, plan options, company history/experience in the industry, and much more.

The company also has an extensive, online frequently asked questions section that consumers can check to learn more about the company, alerts, and enrollment. 

Visit Site

thumb_down

The Bad

  • Limited Recovery Services
  • No Money-Back Guarantee

Limited Recovery Services

Although Identity Guard does offer financial and criminal identity restoration services, the company does not appear to assist consumers with medical or tax identity recovery.

Additionally, Identity Guard does not seem to work with pre-existing identity conditions (for those who already have a stolen identity) nor does the company provide limited power of attorney. Meanwhile, many other companies in the identity theft industry do offer most or all of these services.

No Money-Back Guarantee

Even though those who have an Identity Guard account can cancel their membership/services with Identity Guard at any time, the company does not seem to offer a complete money-back guarantee policy.

According to the Identity Guard website, customers are "not entitled to any credit, refund, price adjustment, or any other discount, compensation or recompense for any partial-use or early cancellation." Refunds only seem to be available on a case-by-case basis.

gavel

The Bottom Line

Identity Guard offers a reputable identity theft protection service that includes several monitoring services, six fairly-priced plans (including family plan options), various fraud alerts, data breach protection, and up to $1 million in identity theft insurance.

Identity Guard also provides customers with U.S.-based customer service, anti-phishing software, a safe browsing extension/web monitoring resource, and a comprehensive privacy total protection suite.

However, the company's identity restoration services for consumers who have fallen victim to identity theft are somewhat limited and the company lacks a complete money-back guarantee policy.

Overall, Identity Guard has more positive aspects than negative and is one of the more reliable identity protection services to choose to protect your identity.

*The score you receive with Identity Guard is provided for educational purposes to help you understand your credit. It is calculated using the information contained in your TransUnion credit file. Lenders use many different credit scoring systems, and the score you receive with Identity Guard is not the same score used by lenders to evaluate your credit.

**Identity Theft Insurance underwritten by insurance company subsidiaries or affiliates of American International Group‚ Inc. The description herein is a summary and intended for informational purposes only and does not include all terms‚ conditions and exclusions of the policies described. Please refer to the actual policies for terms‚ conditions‚ and exclusions of coverage. Coverage may not be available in all jurisdictions.

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

info

3.6

star star star star_half star_border

18 Reviews

Review Breakdown

5 grade

39%

4 grade

33%

3 grade

0%

2 grade

0%

1 grade

28%

Sentiment Criteria

Value

star star star star star_border

Quality

star star star star star_border

Service

star star star star star_half

Trustworthiness

star star star star star_half
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star star star star

Maddie Pleasant Grove, UT

Though I only had ID Guard for a short time, I liked the service provided. For the peace of mind and all the information and services offered, the monthly price seemed reasonable. And yet, when I went to cancel my service, the rep even offered a price reduction so that I could continue my service (I was canceling for personal budgeting reasons). The rep was very pleasant and very polite. Definitely the service I will go back to when I can afford an extra monthly payment again. I liked the prompt notifications I received and the credit reports and monitoring I could get under ID Guard's service. And that's just the tip of their service offers. Definitely recommend ID Guard.

10 years ago

star star star star star

lesliebarker Pleasant Grove, UT

I've been using Identity Guard for a while now. I first found out about them from Comcast because they were offering free service to members in my area (Seattle) and I love it so much I upgraded so I could use more of the paid services.

10 years ago

check_circle

Review Source

star star star star star

Ashlyn Elwood Roswell, GA

Identity Guard is great! My favorite thing about this identity protection is their insurance for if anything goes wrong. They will reimburse you for up to $1 million of stolen money so I have always felt prepared for any worse case scenarios that might happen. Their Ultra plan is also the best because of all the Web and social media monitoring tools they have to prevent users from clicking on anything sketchy!

2 years ago

check_circle

Review Source

star star star star star

Thomlyn Lovin Jonesboro, GA

Identity Guard is by far my favorite theft protection tool. They constantly monitor to make sure my information is safe, have a great stolen funds reimbursement, and have specialists that have always been able to help me if I have any questions. I could not be happier.

1 year ago

check_circle

Review Source

star star star star star

Samf Pompano Beach, FL

I have been with Identity Guard for 5 years and love the service. It alerts me if I have anything new on my report. I have peace of mind knowing that I will catch something immediately if anyone tries to steal my identity. It is worth the price!

2 years ago

star star star star star

Beverly Grant Lady Lake, FL

You advertise $14.99 mo. for your service. Why is my charge up to $16.99?

10 years ago

star star star star star

nanda saputra

Token top eleven

9 years ago