Identity Guard is a product of Intersections, Inc. and was created to provide all consumers with the opportunity to receive the trusted expertise and protection that was previously only offered to financial institutions. Identity Guard is a leading provider of consumer and corporate identity risk management services.

According to the Identity Guard website, the company's mission is "to educate and empower every person to take control of their personal information to protect it from fraud, theft, or misrepresentation." Some of the protection services that Identity Guard offers include personal risk assessment, proactive action steps, credit scores and credit reports from all three major credit bureaus, around-the-clock monitoring service and fraud alert notifications, and up to $1 million in stolen funds reimbursement insurance.

The Good

  • Monitoring Services
  • Plans and Prices
  • Data Breach Security
  • Insurance
  • Digital Protection

Monitoring Services

Identity Guard offers comprehensive identity theft protection services and packages which include credit monitoring services, dark web monitoring, address monitoring, and fraud alert notifications. Because Identity Guard provides so many monitoring services, it is much more likely that identity theft will be caught and shut down before it actually happens.

All of the monitoring services that Identity Guard offers to protect against identity thieves run 24/7 which is designed to help customers keep a peace of mind. Identity Guard provides monitoring services for everything from a customer's bank account (including checking account and savings account) to lost wallet protection and/or data breach security. The company appears to provide U.S.-based customer service support to those who have regarding their identity protection services and accounts.

Plans and Prices

Identity Guard offers a total of six plans — three individual plans and three family plans. According to the identity guard website, the company offers the following plans:

  • Family Value — costs $14.99 per month when billed monthly, $12.50 per month when billed annually. This plan includes IBM Watson Artificial Intelligence, dark web monitoring, a risk management report, safe browsing tools, an online identity dashboard, a dedicated case manager, up to $1 million in identity theft insurance with added stolen funds reimbursement, and access to an anti-phishing app
  • Family Total — costs $29.99 per month when billed monthly, $25.00 per month when billed annually. This plan includes everything from the Family Value plan along with a monthly credit score, address monitoring, tri-bureau credit monitoring, and tax refund alerts
  • Family Premier — costs $34.99 per month when billed monthly, $29.17 per month when billed annually. This plan includes everything from the Family Total plan along with a credit score and credit report and a social insight report
  • Individual Value — costs $8.99 per month when billed monthly, $7.50 per month when billed annually. This plan includes IBM Watson Artificial Intelligence, dark web monitoring, a risk management report, safe browsing tools, an online identity dashboard, a dedicated case manager, up to $1 million in identity theft insurance with added stolen funds reimbursement, and access to an anti-phishing app
  • Individual Total — costs $19.99 per month when billed monthly, $16.67 per month when billed annually. This plan includes everything from the Individual Value plan along with a monthly credit score, address monitoring, tri-bureau credit monitoring, and tax refund alerts
  • Individual Premier — costs $24.99 per month when billed monthly, $20.83 per month when billed annually. This plan includes everything from the Individual Total plan along with a credit score and credit report and a social insight report

Data Breach Security

The company offers two data breach business services which include data breach readiness and data breach response. Identity Guard allows organizations to prepare for data breaches by providing them with network scans, data monitoring, employee security awareness training, an official Data Breach Readiness Guide, and other identity theft protection tools as well as online educational tools/resources that organizations can use to get their systems ready to protect against future data breaches.

Organizations will have the opportunity to plan out and develop a coordinated response to data breaches with Identity Guard's data breach readiness service. The Identity Guard data breach response service allows organizations to get the help and support they need to restore their customers' and investors' confidence levels post-breach and will provide organizations with a designated breach team and in-class products to help their affected customer base after a breach occurs.

Insurance

Identity Guard customers receive up to $1 million in identity theft insurance coverage, which reimburses them for theft-related expenses in the event that they become an identity theft victim. For example, the policy covers lost or stolen wages of $2,000 per week for up to five weeks, travel expenses of up to $1,000 per policy period, and spousal and childcare of up to $2,000 per policy period.

Identity Guard is partnered with AIG (a multinational insurance corporation that is based in the U.S.) to provide customers with $1 million in cash in case a customer becomes a victim of identity theft. Those who do fall victim to identity theft are assigned to a resolution specialist who will help monitor the customer's data for a total of three months post-resolution in order to protect against and prevent identity theft incidents in the future.

Digital Protection

One of Identity Guard's standout features is a digital privacy protection suite. The company offers protective software, password protection, malicious website blocking, ad blocking, flash blocking, tracking cookie blocking, phishing site blocking, keyboard encryption software, and online financial tools. Identity Guard also provides customers with a dedicated case manager and an anti-phishing app for mobile devices to help catch suspicious activity.

Identity Guard used automated settings to strengthen online privacy for individuals and families in regards to social media use. Since Identity Guard offers anti-virus and anti-phishing software, customers do not have to pay out-of-pocket costs to obtain their own software. Many other identity protection companies do not offer as much total protection software as Identity Guard. The company promises to keep any and all customer information away from thieves by using industry standard encryption.

The Bad

  • Limited Recovery Services
  • No Money-Back Guarantee

Limited Recovery Services

Although Identity Guard does offer financial and criminal identity restoration services, the company does not assist with medical or tax identity recovery. Additionally, Identity Guard does not work with pre-existing identity conditions (for those who already have a stolen identity) nor does it provide limited power of attorney. Meanwhile, many other companies in the identity theft industry do offer most or all of these services.

No Money-Back Guarantee

Even though customers can cancel their membership/services with Identity Guard at any time, the company does not offer a complete money-back guarantee policy. According to the Identity Guard website, customers are "not entitled to any credit, refund, price adjustment, or any other discount, compensation or recompense for any partial-use or early cancellation." Refunds only seem to be available for special circumstances.

The Bottom Line

Identity Guard offers a reputable identity theft protection service that includes several monitoring services, six fairly-priced plans, various fraud alerts, data breach protection, up to $1 million in identity theft insurance, U.S.-based customer service, software to protect against phishing scams, a safe browsing/web monitoring resource, and a comprehensive privacy total protection suite.

However, the company's identity restoration services for consumers who have fallen victim to identity theft are somewhat limited and the company lacks a complete money-back guarantee policy. Overall, Identity Guard has more positive aspects than negative and is one of the more reliable identity protection services to choose to protect your identity.

View Best Identity Theft Companies

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. See our How We Rank page for more information regarding our ranking algorithm.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.


User Reviews

Star Rating

3.2
starstarstarstar_halfstar_border

105 Reviews

Review Breakdown

5 star
30%
4 star
28%
3 star
6%
2 star
4%
1 star
33%

Sentiment Criteria

Value for your money
Quality of product or service
Customer service
Company trustworthiness
search cancel
starstar_borderstar_borderstar_borderstar_border
cdmanoise
November 21st, 2013 Monroe, NC

Two years after receiving an alert someone is using my 11 year old son's SS #, I have been sent to the SS Administration, told to pull Credit reports from the big three, pushed to contact LexisNexis who is no help and still have no resolution. IdentityGuard, is great for SLOWER than slow response to email, and calling is annoying going through the whole verification process and again telling the two year tale of my son's SS # from the beginning to another new rep. While I believe IdentityGuard is better than LifeLock, this has been one of the most frustrating experiences of my life. I would never recommend IdentityGuard to anyone, and advise steer clear. If anyone has a better solution please by all means please advise as this company next to LifeLock is the armpit of Identity monitoring.

starstarstarstarstar
Maddie
November 21st, 2013 Pleasant Grove, UT

Though I only had ID Guard for a short time, I liked the service provided. For the peace of mind and all the information and services offered, the monthly price seemed reasonable. And yet, when I went to cancel my service, the rep even offered a price reduction so that I could continue my service (I was canceling for personal budgeting reasons). The rep was very pleasant and very polite. Definitely the service I will go back to when I can afford an extra monthly payment again. I liked the prompt notifications I received and the credit reports and monitoring I could get under ID Guard's service. And that's just the tip of their service offers. Definitely recommend ID Guard.

starstarstarstarstar_border
Chance
October 25th, 2013 Pleasant Grove, UT

Awesome, and worth the money.

starstarstarstarstar_border
Edward Parr
October 14th, 2013 Pleasant Grove, UT

They do help provide some peace of mind that someone is minding the store, so to speak. If I have one criticism, it is the alerts. I have received alerts twice in the last 2 months. It is still not clear from the "details" of the alert as to what triggered it in either instance. In both cases, one of my creditors was listed (presumably that company listed has either run a credit check with one of the credit bureaus or reported to them, but it is unclear to me which is the case - that is not explicitly stated). Given the lack of details, it is not immediately obvious to me if there is something about which I should be concerned, and I am left to try to infer what was the trigger.

starstarstarstarstar_border
NeoOnyx
October 14th, 2013 Pleasant Grove, UT

The one thing that would make this service better (even if there was a reasonable fee to the monthly charge) would be the ability to pull my credit report once a month, versus once a quarter. Paying an extra 15 bucks each time I want to see an updated report kinda sucks. I would prefer having the option to pull my report once a month and perhaps pay a couple extra bucks a month for the service.