Identity Guard

• Monitoring Services
• Plans and Prices
• Data Breach Security
• $1 Million Insurance
• Digital Protection
• Website Transparency

Monitoring Services

Identity Guard offers comprehensive identity theft protection services and packages which include credit monitoring services, dark web monitoring, address monitoring, and fraud alert notifications.

Since Identity Guard provides a wide variety of monitoring services, the company has a better chance of spotting potential identity theft before it actually happens.

All of the monitoring services that Identity Guard offers to help protect against identity thieves run continuously, which is designed to give customers a peace of mind.

Identity Guard provides monitoring services for everything from a customer's bank account (including checking account and savings account) to lost wallet protection and/or data breach security.

The company also provides U.S.-based customer service support to those who have an Identity Guard account. 

Plans

Identity Guard offers a total of six theft protection subscription plans - three individual identity theft protection plan options and three family plan options. Members can pay for plans on a monthly or annual basis. 

According to the Identity Guard website, the company offers the following plans:

• Family Value — includes dark web monitoring, a risk management score, safe browsing tools, an online identity dashboard, a dedicated case manager, up to $1 million in identity theft insurance with added stolen funds reimbursement, and access to an anti-phishing app
• Family Total — includes everything from the Family Value plan along with a monthly credit score, tri-bureau credit monitoring, and bank account takeover alerts
• Family Ultra — includes everything from the Family Total plan along with a credit score and credit report and a social insight report
• Individual Value — includes dark web monitoring, a risk management report, safe browsing tools, an online identity dashboard, a dedicated case manager, up to $1 million in identity theft insurance with added stolen funds reimbursement, and access to an anti-phishing app
• Individual Total — includes everything from the Individual Value plan along with a monthly credit score, address monitoring, tri-bureau credit monitoring, and bank account takeover
• Individual Ultra — includes everything from the Individual Total plan along with a credit score and credit report and a social insight report

Data Breach Security

The identity theft protection company offers two data breach business services which include data breach readiness and data breach response.

Identity Guard allows organizations to prepare for data breaches by providing them with network scans, data monitoring, employee security awareness training, an official Data Breach Readiness Guide, and other identity theft protection tools.

The identity theft protection service also provides online educational tools/resources that organizations can use to get their systems ready to protect against future data breaches.

Organizations will have the opportunity to plan out and develop a coordinated response to data breaches with Identity Guard's data breach readiness service.

The Identity Guard data breach response service allows organizations to get the help and support they need to restore their customers' and investors' confidence levels post-breach and will provide organizations with a designated breach team and in-class products to help their affected customer base after a breach occurs.

$1 Million Insurance

Identity Guard customers receive up to $1 million in identity theft insurance coverage, which reimburses them for theft-related expenses in the event that they become identity theft victims.

For example, the policy covers lost or stolen wages of $2,000 per week for up to five weeks, travel expenses of up to $1,000 per policy period, and spousal and childcare of up to $2,000 per policy period.

Identity Guard is partnered with AIG (a multinational insurance corporation that is based in the U.S.) to provide customers with $1 million in insurance in case a customer becomes a victim of identity theft.

Those who do fall victim to identity theft are assigned to a resolution specialist who will help monitor the customer's data for a total of three months post-resolution in order to protect against and prevent identity theft incidents in the future.

Digital Protection

Identity Guard provides customers with a dedicated case manager and an anti-phishing app for mobile devices to help catch suspicious activity.

The identity theft service uses automated settings to strengthen online privacy for individuals and families in regards to social media use.

Since Identity Guard offers anti-phishing software, customers do not have to pay out-of-pocket costs to obtain their own software. Many other identity protection companies do not offer as much software as Identity Guard.

Additionally, the company does promise to keep any and all customer information away from identity thieves by using industry-standard encryption.

Website Transparency

In comparison to some other companies in the industry, Identity Guard is fairly transparent on its website regardings its services, pricing, plan options, company history/experience in the industry, and much more.

The company also has an extensive, online frequently asked questions section that consumers can check to learn more about the company, alerts, and enrollment. 

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• Limited Recovery Services
• No Money-Back Guarantee

Limited Recovery Services

Although Identity Guard does offer financial and criminal identity restoration services, the company does not appear to assist consumers with medical or tax identity recovery.

Additionally, Identity Guard does not seem to work with pre-existing identity conditions (for those who already have a stolen identity) nor does the company provide limited power of attorney. Meanwhile, many other companies in the identity theft industry do offer most or all of these services.

No Money-Back Guarantee

Even though those who have an Identity Guard account can cancel their membership/services with Identity Guard at any time, the company does not seem to offer a complete money-back guarantee policy.

According to the Identity Guard website, customers are "not entitled to any credit, refund, price adjustment, or any other discount, compensation or recompense for any partial-use or early cancellation." Refunds only seem to be available on a case-by-case basis.