Name: AllClear ID
Rating: 1.2

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Stephen Johnson City, TN

Twice have received e-mail stating to call customer support about my account. Both times, even though my phone was good enough to call them, there system would not recognize the tones my phone gave out. Used my cell phone and both times it said "There is no activity on your account" Why send me an alert if there was nothing to report? Unable to find contact number to talk to a human being. This company is worthless. I would never have used them if I had to pay. Got them in the Home Depot breech. Get what you pay for!

9 years ago

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Mike B Napa, CA

I joined All Clear thru the Anthem BC hack. Enrollment was very easy. However, since my ID was stolen and used to file phony tax returns, i have not been able to get an All Clear investigator to call me (3 days). The Customer Support people are very nice, but acknowledge that there enough staff to respond to the demand. Don't get your hopes up that Anthem or Blue Cross will help you out

9 years ago

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ellen Oakland, CA

Customer service promised a call back from an inspector to fix a problem for us, in a few days, never got one. Called again and still waiting for a call back. Opened a new credit card and have no idea if and when they will call me with an alert! Wondering if this is worth anything at all? I gave them a 2 for the politeness of the representatives, but I want more than politeness from a company suppose to monitor my credit etc.

9 years ago

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Gil Hollander Brooklyn, NY

horrible customer service. When you finally get to talk to someone they tell you someone will call back. They give you a code so that you know the call back is from AllClear. Nobody ever calls back. I have spent too much time trying to fix a simple problem ( they have my email incorrect so I cannot log onto all clear pro. These people are in business selling service to large companies that have had security breaches in order to pacify the customer who's info was stolen. They clearly don't give a hoot about individual users. stay away.

9 years ago

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Dan Kokomo, IN

Got this following the BCBS hack. In my opinion it is worthless. Logging on is difficult, and after you do there is absolutely no information available. I opened a new credit card account and never heard from them. So really the only service that might be provided is the million dollar insurance, although I am not overly confident that they would not wiggle out of payment in some way should I ever need it!

9 years ago

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Gil Hollander Irving, TX

Horrible customer service. There aren't any phone numbers listed on their site even though they say to contact them immediately if you have a problem. I have reached them by using the sign up number from Blue Cross. Three times I was promised a call back and given reference codes for the call authentication. Its been over a week and not one call. My issue is that the email i provided was entered incorrectly and I cannot log on. The call center cannot change this so like the previous review you just wait and fume over their lack of communication. Stay away.

9 years ago

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M.Newton Georgetown, KY

Worst !!!!!! First off customer service representative are absolutely worthless at helping. I had an issue arise with creating a log on and have been waiting for a Week to have tech support call me back and still no call. I think it's absolutely ridiculous to have to wait around for them to call you esther than providing a number for you to call them and get your issue handled right then and there.

9 years ago

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Michael Stine Washington, DC

I received a call from you saying there was an alert on my account. The automated system did not work and when I called the phone number that was left on my message, I was told someone would call me in 3-5 business days. This is terrible customer service. If there is an alert, I should have been told what it was immediately. I should not have to wait 3-5 days.

9 years ago

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Mandi Mary Esther, FL

This by far the worst protection agency I have ever dealt with. First off you have to hunt and search for a number to contact about issues and then the customer service representative are absolutely worthless at helping. I had an issue arise with creating a log on and have been waiting for four days to have tech support call me back and still no call. I think it's absolutely ridiculous to have to wait around for them to call you esther than providing a number for you to call them and get your issue handled right then and there. After this I will not be renewing their service once time is up.

9 years ago

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Christopher Ashburn, VA

I got affected by the Anthem breach and was given this useless free account. Logging in does absolutely nothing. It doesn't show you any accounts. It also has the most annoying feature I've ever seen on any product in the history of the internet. When you log into your account it calls your phone and won't log you in until you enter a pin on the phone. It does this EVERY time.

9 years ago

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Dino Austin, TX

Absolutely horrible! They messed up my account upon creation by entering an invalid email address. I have made 5 phone calls talked to 8 people (2 were supervisors) and not one of them are able to correct the email typo they created! Inept. Incompetent. Incredibly poor customer service. There is no way they will be able to take care of any real fraud issue. Thanks Anthem for picking the worst of the bunch! Zero for Anthem as well!

9 years ago

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Adi M Chicago, IL

I did get alerts where there is any activity with credit report. But the customer service is worst. I think they have qualification to select for this job, that qualification is "speak with "nonsense". Total crap. I did not pay for this service, but I had no other choice I am forced to use this service due to latest data breach from Target and Anthem

9 years ago

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Bud Fox Southbury, CT

Allclear does not monitor your credit so if somebody steals your credit you are out of luck. Worst company I've seen out of them all and there are a lot of them. I got this free with the Home Depot BS and Allclear is the BS. I still don't know what they do to protect me. I suspect nothing but collect a fee from Home Depot for a useless service.

9 years ago

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rob Rockville Centre, NY

Have all clear id, complements of the home depot hack over the summer. Credit card was used in India, even though I still possess my card, all clear never picked up on this. Also there are no reports to review, only an email from time to time telling me everything is good to go. I think the company is bullshit, and was used to make consumers feel safe.

9 years ago

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Roger

I applied for a credit card. It was issued and I have been using it for over 5 weeks. I just now received an alert from all clear letting me know that there was activity. Gee a month and a half?????? So let me get this right. If someone did take out a credit card using my identity I wouldn't know about it for another month and a half? Unexceptable!

9 years ago

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david L Mountain View, CA

This company is failing people who most need assurance. When I went to sign up for Homedepot's secondary or extra protection,everything I typed was entered on the form BACKWARDS! So when I contacted them,they blamed it on my device. I told them I have never had a single problem before,and I tried three different browsers. Also,the Shellshock bug was going around at that time,so I asked if their systems hard been patched yet,and they were completely oblivious to this severe security threat. What a joke this company is.

9 years ago

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Sandy Surprise, AZ

My husband and I signed up under The Home Depot plan. My husband got notification about an alert on his account. We called in and it was from when we leased a car 3 months ago! When the rep said what it was I said that was three months ago. He said it takes 4-6 weeks. He said they received the alert on Dec. 9. I never did receive a notification about the alert though when we called in it was on both my name and my husbands. So we leased the car on Sept 24, they receive the alert on Dec 9 and don't contact us until Dec 24! That's timely!

9 years ago

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Amy Boren American Fork, UT

I got a free year due to a data breach. They have been great at notifying me when there is a concern. But they are usually 3-4 week behind the concerning occurrence. But other than that I think they do a great job.

4 years ago

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Paul Warrenton, VA

OMG these people S^$# I cannot for the life f me reach a human being either on line or have them call its all automated. The fact that the US Govt conracted with these idiots should be investigated. It was free to me due to a data beach at my agency another non-quality beltway bandit outfit!

6 years ago

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Andrei Shesternev Merrimack, NH

I have a breach of guaranteed rate company. they provided free service for 2 years of allclear ID ... called 2 times to sigh up ... spend an hour of my life ... first person could't turn on computer ... second could't navigate through web site ... filling was like I'm calling to fraud company ... not the company who protect from fraud

6 years ago

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Dave Asheroff Sarasota, FL

Just cancelled my account with all clear. USELESS They just called me with info that was 3 months old, and acted like interrogation experts. In speaking to me, I was treated like I was a scam artist. Use a more reputable company if you feel the need to need this kind of service.

8 years ago

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Tom Hayes

They are a scam, IMHO.... They take money, give little, no, poor service. When an alert did arise, they were not available... They were 'closed'. I was in Europe, no phone, no way to find out what was up. Lousy service, to cover for Home Depot's oops..... This Bo Holland CEO... figured out how to make a bunch of money online.....

8 years ago

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Anonymous Customer Chicago, IL

Monitors only one credit bureau. Notification is not timely, customer service experience is very awkward. Notification mechanism (voice mail to phone, call back, etc) is like a wild goose chase. All of these are deterrents to service. Compared to other choices available, this service is not worth paying for.

8 years ago

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Tony Kent, WA

The user interface does not provide dynamic information. Alerts come in via phone. I opened a new account a month and a half ago. It took All Clear about 3 weeks to notify me of this activity. I have now been notified three times of this "new" account. There are better offerings -this is better than nothing

8 years ago

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Some Guy Los Angeles, CA

AllClear takes several weeks to alert you AFTER an account has been opened. At that point it's way too late and the damage has been done. I will never ever pay for AllClear services as they are a cheap service that has no true protection notifications.

8 years ago

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[email protected] Denver, CO

Unable to sign on to the website. I can enter name and password. Phone rings. I enter my 4-digit password. Am told "I didn't hear 4 digits". Called several times to report this problem but after several days it is still happening.

8 years ago

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Tom Neff Cape May, NJ

I got free service from Home Depot breech. Got an alert but it was painful trying to retrieve it. Their system didn't recognize my phone inputs. No option to retrieve from the Internet. I certainly wouldn't pay for this service.

9 years ago

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FDR Milford, MI

There registration computer doesn't work requiring multiple requests for some to activate service. They said this is a known issue. They don't know why and cannot troubleshoot. Solution is keep trying... it might go through.

9 years ago

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Sam S. Grafton, NH

No matter how many times I enter my PIN the voice says "I did not detect 4 digits" then the voice sounds like a psychotic robot under water. I "believe" the alert was for an account I opened about three months ago but I have no way of knowing since alerts are not available online and they can't detect my phone.

9 years ago

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Bob F Cuyahoga Falls, OH

I signed up for this service for free via home depot in December. Back in January I got a new American express. Allclear did not contact me or notify me of the new account until 3/23/2015. That kinda sucks. Three months it took for them to notify me a new account had been opened in my name. I would not recommend this service.

9 years ago

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David Denver, CO

All clear pro did not detect that my identity had been stolen to file a fraudulent tax return. It took me several days to find a number that I could call to let them know about this. The customer "support" person I got through to was remarkably poor, unsupportive, unempathetic and disinterested. Still waiting for a call back.

9 years ago

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Matt K Boulder, CO

It took 10 days for AllClear ID to see new credit opened in my name. My previous credit monitoring service reported new credit to me in a matter of hours. Now I'm told to call some number - Why not just send me details in the email? Looks like AllClear ID is way too slow to be valuable.

9 years ago

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Bill FL Port Charlotte, FL

Unfortunately, no rating less than zero. Completely useless, Unable to get past the automated attendant. A check with the credit services show no unusual activity. Logging on is next to nearly impossible. Do not recommend this as any sort of credit security.

9 years ago

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Erika Repka Phoenix, AZ

Not pleased with AllClear. When you log into your account, no information on your credit is provided. I cannot view my current credit accounts to determine if my identity has been compromised. When you click "contact" link for assistance, you are just brought to a facts page. I believe this is poor service & am highly dissatisfied.

9 years ago

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QW Gwynn Oak, MD

Ironically, I never signed up for this service, however I Received an email today stating "thanks for completing your registration!" So theoretically, I could log in and view this person's information which they are claiming to protect... fortunately I am not looking to steal anyone's identity.... So seems like a terrible company to me.

9 years ago

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Tyler Jacksonville Beach, FL

Simple ineffective window dressing. Their function is not to protect the consumer. Their function is to protect their corporate clients who hire them. They are the low bidder when an incompetent corporation ( Anthem for instance ) loses private information for millions of consumers.

9 years ago

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David Clinton, MD

Worst service ever. It took 2 weeks for them to call and tell me about an account that I opened. When I asked AllClear why it took so long, I was told it could take 2 - 8 weeks for them to let me know cards were opened in my name. Two weeks is a long time 8 weeks is worthless.

9 years ago

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MarkS Springfield, IL

I got this free because of the breach at Home Depot. Nonetheless, on November 8 someone made three charges totaling $18,000+ on my credit card in France. The third charge was even over limit. They attempted a fourth but it was denied. AllClearID never sent an alert. What a joke!!

9 years ago

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David Murfreesboro, TN

This is the worst protection company ever. The mobile app will keep knocking you off untill you try 5 times. Then it won't even let you try. After you enter your pin number it automatically closes. You never get to the site. Total Garbage!!!

9 years ago

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Maureen Milwaukee, WI

AllClearID NOT!! Today ironically on the same day they sent us our monthly fraud detection report, we had 6 illegal credit card transactions 5 to Blizzard Ent, whoever they are? We have had to inconveniently shut down our card.

9 years ago

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emilio Lakeland, FL

I got this company thanks to Home Depot in Sept.14, since then they have never asked me for any personal information aside from my home phone number. I would like to know how can they protect any of my accounts if I have never given them any information. Their website is useless, it shows no activity nor information about your account.

9 years ago

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Ed R Moline, IL

Signed up through Home Depot. They can't establish alerts because they cannot verify my phone number. I only have cell phones so of course they are not going to find my phone number. When I tried to call their Customer Support I was put on hold for 8 minutes and then I hung up.

9 years ago

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John Rice Chicago, IL

I signed up for this service since it was free from Home Depot. We applied for a mortgage and it never alerted me, even though we know there was an inquiry against my credit report. It's actually worse than useless because you think you have protection when you have nothing.

9 years ago

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Jake Rubin Warrenton, VA

Horrible, horrible, and horrible......just as all the others have reviewed about delayed credit response. Would love the media to get ahold of this story and run with it. HD is such a joke using this company. I don't know who I am more PO at HD or this joke of a company.

9 years ago

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HP Atlanta, GA

I've been with them for 6 months now and STILL CANNOT establish credit monitoring because they can't find my phone number (which I've been using for 10 years!). I really wonder if they can't determine my phone and can't establish credit monitoring what kind of "real" fraud monitoring they can do - they can't even verify the real stuff.

9 years ago

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Robert N. Brooklyn, NY

Worse than nothing. Literally took six phone calls to set up, and though it never really worked right they assured me it was fine. So last month I applied for a new credit card, got it, and recently started using it. Not a word from AllClearID. Like I say, worse than useless, as they might give you the impression they are actually protecting you.

9 years ago

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Alyssa Boren American Fork, UT

We have received a free year after a data breach. They alert me when there are concerns but weeks after the event. A little slow in contacting me I feel.

4 years ago

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Thomas San Jose, CA

They are very rude people, they offer fraud alert features that allow the customer to easily turn ON, but they do not make it easy for the customer if they need to turn off. The service seems very unhelpful.

5 years ago

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jackie murray Kissimmee, FL

Got a call today from All Clear to tell me there was new activity on my account...credit account opened at a certain bank. That happened 4 months ago. How is this going to help me?

7 years ago

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Ellen La Verne, CA

I am in the same boat JJ below with Anthem. I was notified my sons information is in trouble. They want me to send copies of SS card, birth cert. etc. I am so not comfortable with this. Where do you stand? Thanks,

8 years ago