How We Rank

Requirements and Details

• A company must have at least 10 reviews to receive an overall score.
• Because we believe a company’s recent reviews are generally more relevant than its older reviews, the reviews published over a rolling 6-month period carry more weight in calculating a company’s overall score.
• Best Company requires that consumers must have had a meaningful interaction with a company to be eligible to submit a review for that company. However, Best Company also provides review solicitation services for companies (some of which are free and others which require a monthly subscription) in which Best Company independently verifies that the reviewer is or was a paying customer of the company. Reviews from verified paying customers carry more weight in calculating a company’s overall score.
• The score a company receives for the volume of reviews criteria is calculated using a normalized curve based on the number of reviews for all of the companies in a given industry.
• To receive the full score for this criterion, a company must respond to all of its reviews scored 3 stars or lower within 14 days of those reviews being published on its profile. Companies can still receive a partial score if they respond to reviews outside of the 14-day window, but that score degrades the longer they take to respond to the review. Only reviews received over a rolling 90-day period are evaluated when determining a company’s responsiveness score.
• While the Best Rank algorithm is constantly running, the overall scores and rankings on BestCompany.com are updated on the 1st and the 16th of each month.