The Home Service Club: Read 714 User Reviews From Real Homeowners

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Abigail Bradford Moses Lake, WA

There was a miscommunication but I got happy with the effects in the long run. I needed a leaking tube in my roof so I named that Thursday and advised Home Service club essentially what my difficulty was. An tech called and guaranteed ahead out that evening but never arrived and never known as again. The very next day I called HSC and explained, "Hey, I certainly have not heard again from the contractor that guaranteed ahead out yesterday". So HSC dispatched someone else by Friday from the local company plus they were fantastic. He saw that which was wrong, the fact that pipe wore away and he explained how to proceed and then Mon he'd be again. That quit the damage therefore i was pleased with that. Mon he returned and repaired it. Good Support!

5 years ago

Reply from The Home Service Club

We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs.
Sincerely,
Hugh Morgan

Jan. 21st, 2020

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Lillian Hines Minneapolis, MN

I had two toilets in my house that was having a clog, probably because of my 4 year old son who loves to put some tissue there. I logged in to HSC to place a service and within 5 hours of waiting, someone is already outside our house and told me that he was the plumber who HSC sent to us. I was pretty disappointed since the plumber did not tell us he was going to come on that day. So we had to cancel our plans!!! He fixed it the toilet but took him around 3 hours. We never made it to our party. Next time, please tell your techs to inform us before coming over, we may have appointments to go to!!! ****** QUICK UPDATE****** On a trip business trip right now and I just got called by HSC. They reached out and apologized for the actions of the tech sent to us. They asked me for a schedule where a new plumber can check out my unit just to make sure everything is up to standard. I was really impressed with how they handled it. Very professional and swift! They really do listen to their clients. And with that, I upgraded my rating. Kudos to your customer service, this has redeemed my trust on you guys. At least i have your staff that i can count on for any issues with the techs assigned for our house repairs. I'm hoping for a better service next time around. Now, i can go on with my business trip with peace of mind.

6 years ago

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Carla C Riverside, NJ

Updated rating since issue was eventually resolved. Received a call from Taylor regarding compensating us for an out of pocket service call. Happy to say it has been resolved. Home service club covering monthly premium up to the cost of the repair. We're pleased with the outcome. Horrible customer service. Don't use this company. Issue with Refrigerator elevated to a supervisor. Waiting over a week for resolution. Still cannot log in online to account and phone hold time ridiculous. I find it extremely suspicious that they get a bunch of 5 star reviews the day. I honestly think they are somehow submitting their own reviews. How can the experiences I've had several times, (long holds, no response, vendor refusing to accept ticket, etc), be so totally opposite the 5 star "reviews ". It seems they monitor the reviews, maybe I'll get a response now.

6 years ago

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Cheyenne Jones Killeen, TX

I recently had to use my home warranty to fix an AC issue. In the beginning it was very frustrating trying to get through to anyone from the customer service department and was put on hold for lengthy amounts of time. Finally, I had a supervisor, Taylor, reach out to me who was able to completely solve the issues I was previously experiencing with the direct line for customer service. She also informed me that they were in the middle of changing call centers and have been experiencing difficulty in their transition, understandable. Most importantly, she was able to get a contractor out quickly and I now have cold AC again! Special thank you to Taylor!

6 years ago

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SKO

I have been a Home Service Club policyholder for nearly two years. The company provides decent home warranty coverage for relatively affordable policies. I've a had a couple of claims for my washing machine (granted that it was close to 20 years old), the latter of which hit a snag because of an unreliable vendor. While the issue was outside of the company control, it probably needs to do a better vetting of their vendors/contractors. Also, telephone customer service representatives need to be retrained or empowered with more authority to deal with claims. Overall, HSC and its management were very courteous and professional in solving the issue, and I felt that the company values its customers.

6 years ago

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Latasha Hill Petersburg, VA

UPDATED: 6/5/19 After posting my review, I immediately received a call from a Taylor S who is a Senior Supervisor at HSC. I spoke to her about my frustrations and my outstanding dishwasher claim. She jumped right on it. Taylor kept me in the loop everyday and went out of her way to make sure I understood the process of replacing my dishwasher. Not only did she email but she also wasn't afraid to pick up the phone and call me. Whenever she told me she would call me back, she did. Taylor's customer service skills and etiquette are impeccable. I'm extremely pleased with the service. HSC has earned my trust.

6 years ago

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Ashu Pleasanton, CA

Update: this was resolved by a supervisor (Lori). ---- Pretty bad. It's been 48 hours since I raised a service request and no one has called me back yet. Try calling their customer service line as a customer trying to talk to a customer service agent. Impossible that you will get to anyone. Fake company with a satellite office in NY that is just their to take customer's money

6 years ago

Reply from The Home Service Club

We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs.
Sincerely,
Hugh Morgan

Nov. 25th, 2019

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Claude Pearson Charlestown, MA

Washer was not releasing the water aftering the washing phase. Have been manually getting the water out of the machine to proceed to the drying phase (which is working perfectly fine). Repair guy fixed the water releasing problem but drying is not working. Had to have 4 more sessions to fix the issue. I hope the kind HSC agent did not go deaf from all my complaining.

6 years ago

Reply from The Home Service Club

Dear Claude,

We, at the Home Service Club, are pleased to hear that we provided you with outstanding service. We look forward to continuing to provide you with remarkable service.

Sincerely,
Mary Craft

Jul. 1st, 2019

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Hasan Abbas West Hartford, CT

Worst company I have dealt with. Pathetic customer services. They will always come up with an excuse to not cover a claim. After writing this review I was contacted by Sophia from HSC. Offered me full refund which I gladly accepted.

5 years ago

Reply from The Home Service Club

We appreciate you for taking the time to provide us with your customer service experience, as we are continually striving to improve the quality of service provided to our customers. Please be assured that we value the feedback and will utilize this input to improve our training and processes. We pride ourselves in having satisfied customers. Any report such as this about an unhappy customer is taken seriously with the utmost importance. Our records reflect that you were in contact with a supervisor that was able to address all of your concerns and we are happy to have gotten this issue resolved. Should you need further assistance please feel free to reach out to her directly.

Mar. 9th, 2020

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Marylou Long Ogden, UT

Repair man did a very big help today. He fixed my AC in just an hour or two. The customer rep I've talked to was also very courteous. Very professional service. It took quite long to get the serviceman to my doorstep but that is just the way things are i guess. There's still room for improvement

5 years ago

Reply from The Home Service Club

We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs.
Sincerely,
Hugh Morgan

Feb. 21st, 2020

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Arthur Mathews Auburn, MA

Thank you HSC for fixing my appliances before the holiday rush! It's worth paying you that monthly premium for times like this. A job well done HSC! I will surely recommend you! Being the best home service fixing company to all of my friends. Kudos to Home service Club!

5 years ago

Reply from The Home Service Club

We're happy to have served. Thank you. We aspire to continue to supply outstanding support to you. Please reach us out for all of your home warranty requirements.

Sincerely,
Nancy Hamilton

Jan. 14th, 2020

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Paul N. Hope, RI

Last time i had trouble with my refrigerator.. the light doesn't work even though i already changed the light bulb. But thanks to HSC! it was fixed right away because of them. Kudos to all polite employees of Home service Club!

5 years ago

Reply from The Home Service Club

Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time.

Sincerely,
Josh Briggs

Jan. 8th, 2020

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H Cello Chicago, IL

Dishwasher was not working well one night. I submitted a claim online and the HSC sent a tech guy after two days. Quite fast. The fellow was early and fixed my unit in less than an hour. He also told me to clean it regularly.

6 years ago

Reply from The Home Service Club

We appreciate the 5-star review and we are pleased to have serviced your home. The Home Service Club strives to continue to provide you with high-level service. Please feel free to contact us with anything you may need.

Sincerely,
Candace Berg

Jul. 9th, 2019

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H Gayle Winter Park, FL

The Home Service Club has done pest control at my house. My parents loved their work and so they also signed up with them as well. Submitting my claim for it was easy as pie! Really smooth transaction. Further, they neatly did their job. Cleaned up after their work.

6 years ago

Reply from The Home Service Club

We're happy to have served. Thank you. We aspire to continue to supply outstanding support to you. Please reach us out for all of your home warranty requirements.

Sincerely,
Nancy Hamilton

Jul. 3rd, 2019

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Fabio W Chesapeake, VA

Before I thought having a home warranty plan is expensive. I really like to save on money. But when my appliances broke down, I was spending more than what I expected. So I decided to get a home warranty plan. My friend recommended them to me and I was very impressed with their service. Now, I've been saving a lot more.

6 years ago

Reply from The Home Service Club

Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time.

Sincerely,
Josh Briggs

Jun. 26th, 2019

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Hunter W Galax, VA

Love the customer service! These people are very kind and RELIABLE. When my AC unit just went off and won't turn on again, I filed a claim immediately. The tech guy they sent was absolutely wonderful as well. Fixed and replaced some parts. Thanks so much

6 years ago

Reply from The Home Service Club

Dear Hunter,

We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs.
Sincerely,
Hugh Morgan

Jun. 20th, 2019

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Sermanno Sturge Hemet, CA

I love the people you send over my home. I have 6 children that can be rowdy inside, tech was so good with kids and made the repair as fun as possible. Got our split type AC fixed and my children entertained during the whole repair. Cool fella!

6 years ago

Reply from The Home Service Club

Dear Sermanno,

We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs.
Sincerely,
Hugh Morgan

Jun. 20th, 2019

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Noel Childs Lake Oswego, OR

The sprinkler at home was malfunctioning. Part was not sprinkling water and the other part did not have enough pressure to spritz water. I had them checked and so filed a claim to the Home Service Club. Fast transaction. The tech guy they sent was very good. Even the rep had a follow-up call to check.

6 years ago

Reply from The Home Service Club

Dear Noel,

We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs.
Sincerely,
Hugh Morgan

Jun. 20th, 2019

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Gearard F Antioch, CA

My washing machine won't shut off even if I pushed the button (on/off), I had to unplug it directly. Filed a claim for it on HSC, and they were very helpful in fixing it. I could see that they were patient with me and very kind.

6 years ago

Reply from The Home Service Club

Dear Gearard,

We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs.
Sincerely,
Hugh Morgan

Jun. 17th, 2019

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Love S Thibodaux, LA

The pool pump was not running and this could cause our pool to turn green. Filed a claim with HSC and the tech guy they sent told me that it wasn't the pump but I had and electrical issue. It took about two days since it was a different problem but they were so fast and quick. Everything is fine now. Contratctors were great.

6 years ago

Reply from The Home Service Club

Dear Love,

We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs.
Sincerely,
Hugh Morgan

Jun. 12th, 2019

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J. Jack Monroe, MI

I've been with HSC just this year. Prior to HSC, I tried other home warranties but only HSC had quality service. From submitting a claim to having the contractors come and fix, all were so smoothly done. They are very professional and easy to talk to. Should have picked HSC a looooong time ago!!

6 years ago

Reply from The Home Service Club

Dear Mariarty,

We're happy to have served. Thank you. We aspire to continue to supply outstanding support to you. Please reach us out for all of your home warranty requirements.

Sincerely,
Nancy Hamilton

Jun. 5th, 2019

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Georgi Mack Holland, MI

The electrician that visited my house yesterday was kinda rude and didn't even fix my fan properly. It still makes that annoying sound!!! Called HSC again and they sent another electrician right away.

6 years ago

Reply from The Home Service Club

Dear Georgi,

We're very happy to have served. Thank you. We aspire to continue to provide excellent support to you. Please don't wait to reach us out to just about almost some your home warranty requirements.

Sincerely,
David Lee

Jul. 8th, 2019

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Ezri Brannon Austin, MN

Helps to have a home warranty plan. Really saves you money and takes away your stress. We had work done on my roof gutter recently and the Home Warranty is the best! They fixed it and repaired it. Good as new!

6 years ago

Reply from The Home Service Club

Dear Ezri,

We're happy to have served. Thank you. We aspire to continue to supply outstanding support to you. Please reach us out for all of your home warranty requirements.

Sincerely,
Nancy Hamilton

Jul. 3rd, 2019

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A. Short Kalamazoo, MI

Busted my garage door after 3 years of operation. HSC replaced it just like that and it took ony what... 3 days? cool right. I am still at awe about their diligence in servicing my unit. Wow...

6 years ago

Reply from The Home Service Club

Thank you for the feedback we are happy that our agents and our technicians provided you with great service. We look forward to continuing to serve you. Please feel free to contact us at any time.

Sincerely,
Tim Wright

Jun. 30th, 2019

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V Mattias Northville, MI

Such smooth claim submission and transaction with well-mannered representatives as well. Just gets keeping better with every claim we submit. I have recommended this home warranty company to a lot of people lately.

6 years ago

Reply from The Home Service Club

Thank you for the feedback we are happy that our agents and our technicians provided you with great service. We look forward to continuing to serve you. Please feel free to contact us at any time.

Sincerely,
Tim Wright

Jun. 30th, 2019

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Alison P Crowley, TX

Exhaust fans needed to be repaired. The rep who I talked to was very pleasant. Tech guy they sent was on time, he came 2 days after the filed claim. Really love their service.

6 years ago

Reply from The Home Service Club

Dear Alison,

Thank you for the wonderful feedback. We are happy to hear that our Representatives and our technicians were able to provide you with outstanding service. Please feel free to reach out to us anytime.

Sincerely,
Peter Miles

Jun. 27th, 2019

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Sivell Hollis State College, PA

Even with just one claim I made, The Home Service Club really helped me have a smooth transaction. The contractor they sent was very accommodating and quick. The tech guy was on time as scheduled. Fast, quick and responsive!

6 years ago

Reply from The Home Service Club

Dear Sivell,

We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs.
Sincerely,
Hugh Morgan

Jun. 17th, 2019

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Ritchie Devan Winnetka, CA

I had a claim for my dishwasher and the experience was pretty nice. I submitted that claim over the phone and the representatives there were cool. Then the repair guy came out and fixed the unit within 3 days.

6 years ago

Reply from The Home Service Club

Dear Ritchie,

Thank you for the feedback we are happy that our agents and our technicians provided you with great service. We look forward to continuing to serve you. Please feel free to contact us at any time.

Sincerely,
Tim Wright

May. 9th, 2019

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Ross Kellby Los Angeles, CA

For added protection to my home, I got the HSC home warranty plan. It was the best decision so far, especially with the home service club as my choice I have peace of mind.

6 years ago

Reply from The Home Service Club

Thank you for the wonderful feedback. We are happy to hear that our Representatives and our technicians were able to provide you with outstanding service. Please feel free to reach out to us anytime.

Sincerely,
Peter Miles

Jul. 12th, 2019

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Scott Heslinga Tampa, FL

Sr Supervisor Taylor S is helping me get taken care of. She was very friendly and followed through with what she said she would do. Much Appreciated!

6 years ago

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S. Hird Boynton Beach, FL

Overall: Very satisfied with the service and would recommend to others. I have a long term contract and am pleased with the initial claim. Thank you :)

6 years ago

Reply from The Home Service Club

We're very happy to have served. Thank you. We aspire to continue to provide excellent support to you. Please don't wait to reach us out to just about almost some your home warranty requirements.

Sincerely,
David Lee

May. 30th, 2019

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Taylor Marshall Louisville, KY

Had some trouble initially working with their customer service team initially however Lori reached out and helped sort everything

5 years ago Edited September 14, 2021

Reply from The Home Service Club

Good day Taylor, Can you please provide me with your contract number so that we may have someone reach out and be of assistance.

Dec. 12th, 2020

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Neil Shadle Zion, IL

Nice service call always from the reps. Very polite and skilled. The contractors they send are very pro and efficient as well.

6 years ago

Reply from The Home Service Club

Thank you for the wonderful feedback. We are happy to hear that our Representatives and our technicians were able to provide you with outstanding service. Please feel free to reach out to us anytime.

Sincerely,
Peter Miles

Jul. 12th, 2019

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S Alejo Lakewood, CA

I am loving my home service club warranty. Each claim or transaction I place is so easy and fast. They come to you to help you with your appliances.

6 years ago

Reply from The Home Service Club

We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs.
Sincerely,
Hugh Morgan

Jul. 5th, 2019

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Brannon Smythe Lansdowne, PA

Great Customer Service. The representative was ver patient with us. He answered everything we asked, and had great attitude! Thanks HSC!

6 years ago

Reply from The Home Service Club

Dear Brannon,

We're very happy to have served. Thank you. We aspire to continue to provide excellent support to you. Please don't wait to reach us out to just about almost some your home warranty requirements.

Sincerely,
David Lee

Jun. 24th, 2019

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Bobby Holland La Jolla, CA

HSC has always responded quickly when I have called them for repairs. They are cordial and I have had them for close to 2 years now.

6 years ago

Reply from The Home Service Club

Dear Bobby,

We're very happy to have served. Thank you. We aspire to continue to provide excellent support to you. Please don't wait to reach us out to just about almost some your home warranty requirements.

Sincerely,
David Lee

May. 30th, 2019

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Krish Culloden, WV

Supervisor was able to fix the issues as customer care representative had issues with approving the repairs

6 years ago

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B. Warner Escondido, CA

The online claim process was easy. Had my washer fixed by just chatting their website. So efficient in all platforms.

6 years ago

Reply from The Home Service Club

We're happy to have served. Thank you. We aspire to continue to supply outstanding support to you. Please reach us out for all of your home warranty requirements.

Sincerely,
Nancy Hamilton

Jul. 3rd, 2019

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Frannie Donnell Compton, CA

The guys that got my pool filter running didn't ask for a tip or anything. Says HSC pays for everything. Wow!

6 years ago

Reply from The Home Service Club

Dear Frannie,

Thank you for the wonderful feedback. We are happy to hear that our Representatives and our technicians were able to provide you with outstanding service. Please feel free to reach out to us anytime.

Sincerely,
Peter Miles

Jun. 27th, 2019

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S. Dugald Englewood, CO

THANK you so much for the super smooth and prompt service! Refrigerator and sink problem was immediately fixed.

6 years ago

Reply from The Home Service Club

We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs.
Sincerely,
Hugh Morgan

Jun. 7th, 2019

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Montell WF Warsaw, MO

HSC arranged an appointment to help with re-key. He is very professional and nice. I am really happy with the service

6 years ago

Reply from The Home Service Club

Dear Montell,

Thank you for the review. We are pleased to hear that we have provided you with outstanding service. The Home Service Club looks forward to assisting you with any of your home warranty needs. Please reach out to us at any time.

Sincerely,
John Durn

May. 8th, 2019

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Adam spring Ogden, UT

They refused to fix our furnace , but did agree to refund purchase price of warranty

5 years ago

Reply from The Home Service Club

We appreciate you for providing us with your customer service experience, as we are continually striving to improve the quality of service provided to our customers. Any report such as this about an unhappy customer is taken seriously with the utmost importance. We apologize if you are not happy with our product. Please feel free to reach out to the Supervisor that you have been in contact with should you have any further questions and or concerns.

Mar. 9th, 2020

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Eadmund Fort Payne, AL

Called HSC to redo all door locks in my condo units. Job was finished in 2 days!

6 years ago

Reply from The Home Service Club

Dear Eadmund,

We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs.
Sincerely,
Hugh Morgan

Jun. 17th, 2019

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Nan Torrance, CA

Customer service called back to address the matter.

6 years ago

The Home Service Club Reviews

Summary of Reviews