Old Republic Home Protection: Read 96 User Reviews From Real Homeowners

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Jenni T. Houston, TX

Complete SCAM! DO NOT use old republic. They sent someone to my place to service the water heater for $75, who literally walked up to the water heater, take a peep and left. He said he will come back next time to fix, which never happened. I was then billed for nothing. I tried to call their customer service so many time but was never answered. Their customer service doesn't exist at all except for payments and renewal. Total mistake and a huge waste of money.

2 years ago

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Pete Kelly Milner, GA

We had a heat pump go out, the HVAC contractor said it must be replaced, and then the process stopped. This is a disorganized system as the HVAC team was chosen by Old Republic but they haven't given them the authorization for the HVAC contractor to begin the work. The website says it is authorized but their HVAC company refuses to proceed without confirmation. So a week and no heat. Great. :(

2 years ago

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j Reston, VA

Do not buy this product willingly and if you have a real estate agent that provides it to you when you purchase a home, just ask for the cash instead. This warranty company will make you use the worst rated service providers in the area. If you go outside their network, they will only reimburse you for a fraction of the price of good work. Do yourself a favor and move on past them and save your m

2 years ago

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RebelYell Phoenix, AZ

Stay away from this company! They deserve 0 out of 5 stars! No customer service by phone or online! Delayed, deferred, and ultimately did everything possible to get out of paying for a claim! After multiple dead end phone calls and multiple emails it took them 6 weeks to figure out my claim for a broken disposal and gave different info each time. I cancelled my policy after 5 weeks of their incompetence with my claim. They would not pay for the reimbursement of a new disposal...Which I purchased and installed. Absolutely incompetent company! Buyer beware!

2 years ago

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Debra Gruber San Jacinto, CA

called Old Republic because my ceiling fan was not working, when someone came to look at it, they said that I damaged the remote. When I tried to replace the battery the wires came loose. I did not damage the remote. I have them several times regarding repairs, I can't remember a time that anything was covered. You pay 75.00 every time they send someone out, What a waste of money. When it is time to renew I won't deal with Old Republic

3 years ago

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Kyle Booth ,

When I tried to use my home warranty to repair my dishwasher, the day after I moved in, the customer service representative firstly tried blaming me for the problem, secondly tried claiming the warranty doesn't cover appliances we did not test on the final walkthrough inspection, and lastly tried to scare me away from using my warranty all together claiming "there is a chance" the specific item I needed fixed isn't covered by the warranty and I would have to ultimately pay the repair man out of pocket. Save your money. This company is a scam.

3 years ago

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Margarita L Zuniga Mesa, AZ

I was dealing with a leak for over 5mos. Inexperience plumbing companies were sent and they could not located the leak. I fought to get them to approve out of their list to get a company with cameras. American Leake Co. found the leak and repaired it. I received approval from Old Republic to go ahead with the repairs. Two invoices were sent, I received the money for the first but not the second. I have tried since May to get someone to let me know why they are not paying. I have emailed, left messages, resent the invoice with no response.

4 years ago

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Kristian Blanchard Liberty Lake, WA

This is a horrible company. Customer service is a sham. When we had a plumbing problem we called for service. They had no in network providers (plumbers) and recommended I call a local one myself. When found a plumber, and called for a work authorization number, they refused to give any authorization. With my pipe leaking, a plumber standing in front of me of course I asked him to finish the work. Old Republic paid nothing. This a scam.

4 years ago

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Patto Flower Mound, TX

Old Republic sent an UNLICENSED plumber to my home. He damaged my pipes!!!! In Texas you need to use licensed plumbers. PHANTOM PLUMBING in McKinney Texas is not a licenced plumber. When I called your company to ask why, the lady insisted because he had an LLC, he is licensed. That is not the process for plumber licensing. Old Republic should pay to fix the damage your service provider caused to my home!!!

5 years ago

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Bao Vu Euless, TX

Even not worth 1 star !!! I have bought 6 contracts for 6 houses in 1 year. I never used them for 5 house I only use for 1 house, and it turn out you have to pay out of your pocket for almost everything ! Don’t believe : if we can not fix it, we replace it !!! You should know : if they can not fix small thing, then you HAVE TO PAY !!! Don’t, Don’t... Do not buy from this company !

5 years ago

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Wildkat Independence, KY

My AC went out two weeks after I moved into my home. They kept coming up with reasons to deny my claim. I would present documents invalidating their reasoning and they’d just come up with a different reason. I spent three weeks and 8+ hours arguing with these people and finally gave up. Now I’m stuck with a $5000 bill. My situation is literally the reason you buy the warranty. Total scam.

5 years ago

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Terry Bullhead City, AZ

Bought the Platinum Protection plan for my client. Called to make a claim & they told me I had ONLY purchased the Platinum plan ( at $500 ) & they do not cover outside plumbing. The repair seemed to be a water pressure regulator & they diagnosed it to be the shut off value without going there & looking. They were completely unhelpful. I will be advising all my future clients about them .

5 years ago

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ken Maricopa, AZ

took 6 weeks to get an AC unit replaced in 110 degree weather. paid pool insurance repair was disallowed due to fine print. will not reply to emails. will not put anything in print, only voice. company contractors are the worst possible. rarely answer phones or return calls. never had a home warranty before so have nothing to compare them to but I would avoid this one.

5 years ago

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SANDRA J STEPHENSON

This is my first time to have a home warranty. I had an issue with my refrigerator and my dishwasher. A tech was sent out on 7/19/17 to access my issues. Parts were ordered and set to my house. Next tech shows up on 8/15/17...27 days after my initial call and repaired the dishwasher. and then said he needed some more different parts for the refrigerator.....It has been a total of 48 days and my refrigerator still is not repaired. I have heard nothing.....want to know what I really think of this "non" service company

7 years ago

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John E Johnson Jacksonville, FL

1. The customer service is great, they are very nice and answer phone quickly. 2. The problem is the contractors they use are "hit and miss", and I have to pay a $100 deductible. 3. The garage door broke, the company came days later, attached the metal chain. It now wobbles, and creaks and I called them to come out again and fix, and the company never showed up. 4. Some of their other contractors did a decent job; and they do come out rather promptly, so they are not the worst company. 5. The $100 deductible is quite steep.

7 years ago

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Jess Root Gilbert, AZ

We were very glad to have the home warranty the very first day we were in our new home, as we hada plumbing issue. The service was prompt and as advertised.

6 years ago

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Imaeyen E Nsien

Really surprised about the good reviews. We have been waiting since May (it's now August) to get our 2 toilets repaired. We have dealt with 2 different service providers. The 2nd provider has no showed twice and we're not allowed to replace them. This is extremely poor service. Save your money.

1 year ago

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Alex Mayan

Old Republic Home Protection has actively avoided paying me the reimbursement they promised. It has been over 27 days with zero communication and outreach. I am out of options. This company lies, avoids their payment obligations, and should be avoided at all costs.

1 year ago

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Leah Allen

Don't bother!!!! Horrible company.....poor customer service! I was without heat for over a month with a newborn in the house. Ended up having to find my own person and paying for a HVAC replacement myself. Absolutely unethical and a total ripoff!

2 years ago

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Mam Allen, TX

WORST THINGS: 1. ORHP refused to renew the warranty with no concrete reason. 2. ORHP charged $300 for swimming pool warranty when they have documented it for $200. GOOD THINGS: 1. Short and sweet customer service 2. So far service professionals are okay

4 years ago

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Fawn Bishop Hemet, CA

never .....never..... recommend this company they just get money and they not responsible for any problem that is on contract, be aware stay away and save your money by not choosing them, you will never get service by them, horrible terrible, business.

4 years ago

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Vic Simi Valley, CA

never recommend this company they just get money and they not responsible for any problem that is on contract,be aware stay away and save your money by not choosing them,you will never get service by them,horrible terrible.....

4 years ago

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Mel Brooke Park City, UT

NEVER use this company. They dropped us after six years of service telling us the 1-2 times a year we used them for small fixes was too much. Screwed us big time since no one will give you home warranty protection once you are in your home.

5 years ago

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MAHMOUD HAWILA Houston, TX

This company makes you pay a whole lot of money and does not resolve your issues when you need it. Paid a whole lot of money and when I needed repairs, they never resolved the issue. And still they called on the weekend to ask if I want to renew...........SCAMMERS! DO NOT PURCHASE ANYTHING FROM THEM!

5 years ago

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Scott J Fallon, NV

Avoid at all cost, we’ve had this warranty for three years on our house, we’ve submitted four different claims and they have found a way to deny everyone of them. This warranty came with the purchase of the house. Do not under any circumstances pay to renew this useless home warranty.

5 years ago

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Sharon Williams Mobile, AL

Only send out service repair contractors who work "normal business hours". What about all of us who have been paying and when you attempt to make a legitimate claim you are told they only work until 4:30 and DO NOT MAKE AFTER HOURS CALLS??????????????? Will not renew my contract and will NOT recommend this company to anyone! Sharon Williams

5 years ago

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Olga Glazer Hussein Oceanside, CA

Horrible, horrible customer service. I have a platinum protection and they refused to fix my microwave even though my plan all appliances are covered. They have BBB with A+ rating, but that’s a huge lie, they do not deserve to be in BBB or receive a high score like that. Stay away from this company.

6 years ago

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Wendy Thompson Cullman, AL

I would not recommend their company at all. They are the worst. They have loop holes for everything possible. The service providers they have only care about the 75.00fee they collect and try to get more money out of you. It’s been a nightmare dealing with this company.

6 years ago

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Bob Cathedral City, CA

Old Republic Home Protection has had my warranty for over 5 years and my renewal date is May 3, 2018 for the new policy and they DENIED my renewal! I called and spoke to a supervisor and was told that I use my warranty TO MUCH! I was shocked! So be forewarned! Buy the plan but if you use it don't expect a renewal!

6 years ago

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Dean Lin Fort Myers, FL

As long as anything that breaks is not expensive (<$150), they are fine. But you had better hope that nothing that is broken is $500. Then it becomes a 3-month process of misdiagnoses and delays and finally only covering 2/3 of the broken part. I would NOT recommend this company. Look elsewhere or just don't buy home warranty protection.

6 years ago

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Zach Dastrup Sandy, UT

Two things in our house crapped out and we called Old Republic and all they said was "we don't cover that" "We don't cover that" I then got a call a year later to renew the warranty and I asked the rep why should I purchase other warranty when you don't fix anything thats broken.

7 years ago

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Arif Hussain Chandler, AZ

Old Republic customer service is terrible and they take forever to complete the service. We had AC issues and they nit pick and don’t cover the warranty. We had to argue to get repair fixed and after that old republic didn’t renew our contract so we went with choice home warranty

1 year ago

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Michael DeBoer McKinney, TX

Used them for a rekey service and it was flawless. Received the 75 dollar bill shortly after and it was easy to pay online.

2 years ago

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Valerie Richter Janesville, WI

If I could give them a minus ten score I would. Two weeks with no AC after making claim and they don't care. two to 3 hours wait time to talk to anyone. 112 temperature. I am contacting my attorney tomorrow

4 years ago

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Joe Burch La Quinta, CA

non caring phone contact, not knowing the coverages, web site difficult to find which web site to file a claim, They do not cover some obvious things, read the small print, charge more than others

6 years ago

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Bonnie Allen Albertville, AL

It’s extremely difficult to reach anyone by phone. I’ve had 4 issues since I bought this house and only one has been fixed and they only partially reimbursed me.

1 year ago

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Denise Davis San Anselmo, CA

This company is horrible. The people they send out for repairs are incompetent. When you call you are left on hold for a very long time. Do not use them.

5 years ago

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Renee Henderson, NV

They will try every way to get out of paying for your problems and I still have to pay for the service fee of $75. I spent a lot on the service fees and got nothing done.

5 years ago

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Robert Mcgirr Las Vegas, NV

Don’t use ! Their a rip off !!i needed a hot water tank replaced.the repairman said he couldn’t do it because it was still under warranty. I paid someone else to replace.

5 years ago

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G New York, NY

Very easy claims process with great phone service that helped me and my family tremendously

1 year ago Edited January 23, 2023

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Joshua Smith Semmes, AL

Old Republic was fair in my experience. They offered low rates and did not try to fight me on claims that were made.

2 years ago

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Jill Dastrup Eagle Mountain, UT

Didn’t ever cover anything that went wrong with our house. The answer they had for us was always sorry we don’t cover that

7 years ago

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Gabe Dominiczak

Great customer service and dependable contractors. Would reccomend.

1 year ago

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Teresa K Dorrier Richmond Hill, GA

They were fast, pricer, and took longer on their services.

2 years ago

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Adam B Eagle Mountain, UT

Eager to have you sign up for their service but find reasons to not pay out on claims.

6 years ago

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Heather Phoenix, AZ

They fix nothing in my opinion and experience

3 years ago

Old Republic Home Protection Reviews