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Old Republic Home Protection Reviews

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3.7

Overall Score

Star Rating

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1.7

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96 Reviews

Review Breakdown

5 grade

14%

4 grade

3%

3 grade

2%

2 grade

1%

1 grade

80%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Bruce W Las Vegas, NV

We were given several choices when selecting a home warranty company, and decided our realtor's connections with the local management at Old Republic (should any problems with coverage arise) gave them the edge in gaining our business. We closed on our house on a Thursday, and four days later the 23 year-old pool filtration pump failed. Our policy includes coverage for pool/spa problems. They had a guy out to the house within a couple days. It took another day for him to receive authorization to replace the pump he diagnosed as seized-up, and in less than a week it was running again and fully operational. If it were an AC failure in 115 degree heat that timeline would not have been acceptable, but under the circumstances we were satisfied with their overall responsiveness and willingness to cover the failure.

6 years ago

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Donna Nickerson Easley, SC

I had purchased a condo in 2007 and had Old Republic in the purchase of the condo, meaning I needed to pay for one year up front, which at the time was $450. I paid it and by summer, my air conditioner died and Old Republic replaced it and I only to pay $55 (my cost) and the AC was at least $3,000. I also had a heater go out and Old Republic came in and replaced that. Once again, $55 out of my pocket and the OR paid for the rest. I had good experiences, prompt phone calls, polite associates and never really ran into any major problems. But that was over 10 years ago and I don't know how much Old Republic has changed over the years.

7 years ago

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Jennifer Hargrave Gilbert, AZ

We have had Old Republic since we purchased our home 4 years ago this month. Every year I renew the warranty, which is around $1,000.00. I hate to write the check since we have only had to use the insurance twice, once for the garage and once for the garbage disposal. Both times the service was great and we only paid the $65.00 service fee. Simple math shows that I more than likely lost, but in Arizona with a pool and the abuse our air conditioners take I am willing to pay. Old Republic's customer service was friendly and my appointments were within 2 days of my call. Both service providers they sent were professional and had my items fixed that day.

7 years ago

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Jonathan Heng Las Vegas, NV

I was signed up with Old Republic through my realtor when I bought my house. They were the biggest help when getting settled in and for my first few years owning it. When my oven went out, it was too old to fix so they gave me money to get a new one. The annual premium was about $600 and the trade fee was $75. They gave me about $900 for the oven. When my 25 year old upstairs air conditioning unit went out, I needed a whole new unit and I believe a new platform or something like that. I paid like $500 or so for permits and such that WEREN’T covered but they paid for everything else for this $5000+ unit with installation

3 years ago

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JimS. Cathedral City, CA

When I bought my house (Palm Springs area) the seller provided me a 1 yr home protection policy from Old Republic Home Protection. Overall I have to say they were very reasonable to deal with and they sent me good repair people the several times I needed something. One great feature was the policy automatically included rekeying door locks, up to 4 or 5 (can’t remember how many). This was comforting. The locksmith even worked with the new digital locks I had bought and installed but not rekeyed. When my (old, cruddy, super-basic) washer crapped out, they gave me the option of taking the cash value they would’ve spent to replace it with a similar model (a similar crappy model, that is). That was very fair. I took the $$ and bought a reconditioned washer from a local repair guy who buys used appliances from Lowe’s and Home Depot, when customers have them cart away the old ones. I practically broke even and got a much nicer model. Did the same thing when the electric garage door (that was ancient and rattled like a freight train) conked out just before the policy was up. I had even planned to replace it anyway so the timing was great. I took the cash value (which wasn’t much) and paid the repair guy to install the new opener I’d bought at Lowe’s. It was a win-win for me. And Old Republic doesn’t mind, it’s all the same $$ to them and it saves them the bother of buying/shipping a new appliance, door, whatever. I was pretty satisfied with Old Republic. They were fair. The only 2 things I’d say that weren’t great were: 1. Sometimes the repair guys they sent came from pretty far away. Had to wait awhile for them, but they did good jobs. 2. When the policy was up, the cost to renew it another yr was too high, in my opinion. I chose not to. It was a good decision, I didn’t have anything go wrong the next year so it would’ve been money wasted. If you’re in the market for a home warranty policy, I would give them a “thumbs up” based on my experience.

3 years ago

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Alicia Holman Gilbert, AZ

Absolutely love Old Republic! They have a very user friendly website to navigate through all of the information to help decide what level fits your needs. Their customer service is helpful and considerate. If problems arise with the vendors, they are there to help resolve.

7 years ago

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Tobi Beesley Italy, TX

Had to use twice this year! I ordered service call over the computer. They responded by the end of the day. One was same day service. Both companies that came out were very friendly and knowledgeable. They even had the parts on hand for my old a/c and my heater! I am very happy with the service I received!

7 years ago

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Jewelleah Kempers

Old Republic Home Protection saved my butt and my budget when our AC went out in the middle of a heat wave. Our home is in the middle of the desert where AC is NOT just a "luxury" item but is vital temperature control during the summer months. We had our cool air back on and flowing again thankfully within 24 hours after making the call to our warranty services company. Great job and thanks a million!

2 years ago

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Corryn Moore Richmond, VA

When we first bought our first home they were our warranty company for several years. We were able to get a $500 part fixed for $100 with their service. They came the next day and heat was on quickly.

3 years ago

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Jess Root Gilbert, AZ

We were very glad to have the home warranty the very first day we were in our new home, as we hada plumbing issue. The service was prompt and as advertised.

7 years ago

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Michael DeBoer McKinney, TX

Used them for a rekey service and it was flawless. Received the 75 dollar bill shortly after and it was easy to pay online.

3 years ago

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G New York, NY

Very easy claims process with great phone service that helped me and my family tremendously

2 years ago Edited January 23, 2023

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Gabe Dominiczak

Great customer service and dependable contractors. Would reccomend.

2 years ago