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The Home Service Club

Name: The Home Service Club
Rating: 4.6

4.6

star star star star star_half

713 User Reviews

6.2

Overall Score

4.6

star star star star star_half

713 User Reviews

6.2

Overall Score

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Company Details

Number of Plans

Service Fee

Starting at

$65

Contract Options Available

Annual

Home Inspection Required

States Serviced

Time in Business

15 Years

Company Headquarters

305 Broadway 7th FL, New York, NY 10007, United States

Number of Reviews 713

info Source of Information

LAST UPDATED: October 26th, 2023

The Home Service Club is a nationwide home warranty provider and the winner of the 2015 and 2016 "Best in Service" award and the 2018 "Editor's Choice" award. The Home Service Club specializes in a variety of different home warranty types and offers comprehensive plans, as well as an additional Utility and Service Line coverage, which expands beyond the walls of the home. The Home Service Club prides itself in having its own supply chain of household systems and appliances and ensuring all equipment provided is brand new, fully warrantied, and up to all codes and requirements. The company has a growing service network of over 10,000 technicians nationwide and describes itself as a leader and innovator in the home warranty industry since its founding in 2008. The Home Service Club is currently headquartered in New York City.

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The Good

Customizable Coverage
Real Estate Packages
Nationwide Service
Positive Reviews
Auto-Registered Online Account
Time in Business
The Home Service Club Cost

Customizable Coverage

The Home Service Club offers a variety of customizable home warranty plans with optional add-ons. Specific coverage details will depend on what plan you choose and what systems and appliances you decide to add on to your plan.

Home Systems Warranty

This is warranty coverage meant to cover the normal wear and tear of common systems within your home. You file a claim and then The Home Service Club will send a local technician to diagnose the problem and schedule any necessary repairs or replacements. The specific systems included will depend on your chosen home warranty plan. Home systems available for coverage are listed below:

Air conditioner
Heater
Ductwork
Electrical
Plumbing
Water heater
Garage door openers
Ceiling fans
Central vacuums
Garbage disposal
Plumbing stoppage
Water leaks
Gas leaks
Pest control
Whirlpool motor and pump assemblies
Alarm wiring
Telephone wiring
Smoke detectors
Whole house, exhaust, and attic fans
Sump pump
Doorbells
Instant hot and cold water dispenser

Home Appliance Warranty

Refrigerator
Oven range and cooktops
Dishwasher
Washing machine
Clothes dryer
Freestanding ice makers
Built-in microwaves
Trash compactors
Food centers built-in

Optional Add-ons

The Home Service Club allows customers to include individual add-ons to any home warranty plan. All offered add-ons are listed below:

Pool coverage
Roof coverage
Jetted bathtub
Spa
Water softener
Sewage ejector pump
Sprinkler system
Freestanding freezer
Refrigerators built-in units with dual compressors

Utility and Service Line Coverage

The warranty provider also has an optional utility line coverage. This is an additional package you can add on to any home warranty plan. This package includes six parts listed below:

Outside water line
Outside electric line
Outside sewer line
Sprinkler system
Outside gas line
Grinder pump

Real Estate Packages

The Home Service Club has three specialized real estate packages exclusively for real estate transactions, whether it be for a real estate agent or a home seller. Customers can purchase all real estate packages in one-, two-, or three-year terms, as well as customize them with additional warranty coverage options. There is consistency among all packages, which means there are no differences in the conditions of the coverage; all fine print and conditions remain the same among all of The Home Service Club's RE-Pro home warranties, regardless of what is covered. Available real estate packages include:

RE-Pro Basic - Covers the major appliances and systems in the home that are the most costly to repair or replace, such as the heater, the air conditioning, the water heater, and the plumbing system
RE-Pro Standard - Includes the repairs or replacements of most items in the RE-Pro Basic plan, as well as other common household systems and major appliances, such as garage door openers, garbage disposals, and ceiling fans
RE-Pro Comprehensive - One of the most inclusive and popular plans in the industry that includes all items in the RE-Pro Basic and RE-Pro Standard packages, in addition to other items such as pest control, sprinkler lines, doorbells, etc.

Nationwide Service

The Home Service Club operates in all 50 states, making its products and services easily accessible to most homeowners in the United States.

Positive Reviews

Especially with home warranty companies, it's important to find a company with quality reviews to demonstrate customer satisfaction. The Home Service Club complaints are limited, and the majority of its reviews are overwhelmingly positive. Home Service Club reviews highlight quick and efficient service contractors, quality customer service, and affordable prices.

Auto-Registered Online Account

After purchasing a plan from The Home Service Club, an online user account is auto-registered for the customer, providing them with an email, a username, and a temporary password. The warranty service provider gives the customer a link to their account, and all the customer has to do is reset the password to one of their choice and they are ready to access your warranty plan information online. Having an online account is convenient and gives you 24/7 access to manage your account, including checking and updating your coverage, changing any preferences, and downloading your warranty agreement. An online account can give homeowners an additional peace of mind knowing they can always check in on their home warranty.

Time in Business

The Home Service Club has been in business for more than a decade. This can be a benefit to homeowners because it indicates that the warranty service provider is experienced and versed in the home warranty industry and knows how to provide excellent service.

The Home Service Club Cost

A Home Service Club home warranty costs $419 on average per year for a basic home warranty plan. Prices will increase if you have a more extensive plan. The service fee for each technician visit can range between $65 and $95, depending on the plan you have. Similar to most home warranty companies, The Home Service Club requires a one-year contract length.

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The Bad

No Upfront Pricing

No Upfront Pricing

Although The Home Service Club offers an estimated minimum payment, there is little information regarding upfront costs on yearly premiums or deductibles. The Home Service Club requires personal information such as address and email before a customer can receive a specific price. However, this is quite common within the home warranty industry and having more information allows The Home Service Club to give customers more accurate and customized pricing information.

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The Bottom Line

The Home Service Club offers service nationwide and has attractive features such as labor recall and various home warranties for real estate packages and regular homeowner coverage. There are additional benefits, such as The Home Service Club's auto-registered online account and online claim process that is available 24/7, making it simple for customers to manage their home warranty plan any time.

Various home warranty plans are available as well as optional add-ons so consumers don't have to pay for a completely different plan if they want to add just a few individual appliances or systems to their current plan. The Home Service Club is definitely worth a look, especially since it has various warranty plans with customizable coverage and has won multiple awards for its service.

You can read The Home Service Club reviews below to see what customers have to say about the home warranty provider. Current warranty reviews note The Home Service Club is a great value for your money at an affordable cost. Consumers highlight quality customer service and quick and efficient service technicians.

View Best Home Warranty Companies

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The Home Service Club Frequently Asked Questions

How does The Home Service Club’s cost compare to other home warranty companies?

With The Home Service Club, you get more bang for your buck — more coverage for less money.

How long is The Home Service Club’s contract?

The Home Service Club offers monthly and annual plans to meet all homeowners' budgets and to provide peace of mind.

What is The Home Service Club’s cancellation policy?

The Home Service Club's policies come with a full customer satisfaction 30-day money-back guarantee. Customers are able to cancel at any time. All plans meet all state regulations for cancellation of a home warranty.

Does The Home Service Club require a home inspection?

No, The Home Service Club does not require a home inspection as a condition of purchase.

Is there a limit to how many service requests I can submit to The Home Service Club?

No, The Home Service Club does not have a limit to the amount of claims that can be placed.

Does The Home Service Club provide real estate home warranty plans?

Yes, The Home Service Club has plans specifically designed for real estate transactions. HSC has three plans for homebuyers and free home warranty coverage for home sellers with our free listing coverage.

Is The Home Service Club available nationwide?

Yes, HSC offers coverage in all states except Wisconsin.

Are The Home Service Club reviews positive?

Yes, with over 15,084 positive reviews on various websites, HSC prides itself on customer service and has won multiple awards for best in service and customer satisfaction.

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User Reviews

Star Rating

4.6

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713 Reviews

Review Breakdown

5 grade

83%

4 grade

3 grade

2 grade

1 grade

10%

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Value

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Quality

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Service

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Featured Review

star star star star star

Clara Joseph San Francisco, CA

I had my ceiling fans fixed and my attic fans also. The contractors make it a point to always leave with a clean work place. Love their job! I have been a loyal customer for 3 years. At first there were major setbacks with their service, but in time, they really proved me wrong a bunch of times with a great improvement in each claims process. I will now be extending my contract for 2020. Their sales rep are so nice btw. These guys are just getting better and batter. Way to go HSC! I am a proud client.

3 years ago

Reply from The Home Service Club

We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan

Dec. 11th, 2019

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Dori Hanson Hilo, HI

Customer Service Claims Handling Tech Refunds & Payouts Reviewed Oct. 26, 2023 I am a Real Estate Broker in WA State and Hawaii. I have purchased many home buyers warranties as closing gifts for my clients. I purchased a home buyers warranty for mechanical systems in my new home in Hilo, Hawaii. I have never filed a claim until ONE MONTH AGO! I have a clog in my plumbing system in my bathroom and I am unable to use the toilet, sink or shower. It has been 31 days since my claim was filed. I have called customer service every day only to be told they 'need more time to find a vendor'. I asked for a list of vendors they have tried to contact, but they refuse to provide me with the list of plumbing companies. Then my claim was closed without any notice to me. I had to re-open my claim on October 18, 2023. It has now been another 7 days of being told the same lies. My legally binding contract states that I a vendor will be assigned within 48 hours (max) of my claim. The Home Warranty Club is a fraudulent business. They took my money and have breached our contract by not providing me services I paid for in full on November 30, 2022. I have tried to speak with a supervisor, only to be told they don't have any way to transfer me to a supervisor. More lies. My situation is dire and I will likely end of having to hire my own plumbing contractor. I have asked for a refund of my contract, again told from customer service that they don't have the "ability" to do refunds. I am so frustrated and feel horrible that I have purchased several of the home warranties with The Home Service Club for my Buyers as closing gifts. They will likely have the same run-around based on the dozens of horrific reviews on this platform. DO NOT PURCHASE A HOME WARRANTY FROM THE HOME CLUB. You may as well light $500 on fire, because this company is a SCAM!

1 month ago

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Verified Customer

star star star star star

DK Shinobi

The Home Service Club was part of my purchase package with this house. That was two and a half years ago. I've renewed every year since and will continue to do so. They are immediately responsive and provide competent repairmen who arrive on time and do their job. They have replaced several items in the house that were in disrepair and replaced them with quality products. I would highly recommend this warranty plan.

4 years ago

Reply from The Home Service Club

Nov. 18th, 2019

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Liana Nashville, TN

I have used this service for years and was satisfied. A week ago I called to file a claim about a part that became detached from my dryer. The service arrived knocked around something in my laundry room and said "You need a new part". This was obvious since it was detached. He said that he would file a report to let HSC know that it was from normal use and the part is just flimsy. Well, it's been almost a week. No report was filed, other contractors were called but they were not aware that I would not be paying another service fee. The first guy cashed the $95 service fee check and did NOT fulfill his obligations (file a report). I spoke with about 6 agents this week to no avail. The same song, we will call another contractor, However, this is no good if you don't explain in advance that the service fee will be covered by you. During one call it was so noisy in the background I asked the young lady if she was at work. This entire experience has been a total nightmare. I am a cancer patient and my nerves are so plucked for this lack of customer service. And the contractor that was sent has a BBB rating of F! I submitted an email and ask for a refund and that no further payments be taken out. What a nightmare!! February 8, 2022 **Update** I was contacted by a Corporate Manager Victoria who agreed to rectify the problem and facilitate the repair of the washer. Thank you! Rating changed. Happy customer!

1 year ago Edited February 9, 2022

Reply from The Home Service Club

We appreciate you for providing us with your customer service experience, as we are continually striving to improve the quality of service provided to our customers. Any report such as this about an unhappy customer is taken seriously with the utmost importance. A manager will be reaching out to you shortly to address your concerns.

Feb. 7th, 2022

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Dissatisfied Customer Yorktown, VA

After speaking with an HSC customer representative, Sophia R, I am satisfied with their response to continue this contract and have the next service call customer cost waived. Ms R provided sincere regret for previous issues. ———— My contract needs to be cancelled immediately. I believed I was paying for a home warranty service - instead, the two times it was utilized (AC Heat and a dishwasher) the service from HSC was very sub par, I ended paying more out of pocket for those instances as there was always a loop hole for them (HSC) to gauge additional money for the supposed worry free replacement components. It took 8 weeks to have a broken dishwasher replaced - of which I ended up spending as much money to buy the unit and ended up paying the installation costs as well. I have found several reputable repair contractors avoid going through HSC - I now understand why!!! If and when I get hold of a representative -they state they do not have a corporate office and cannot manage to resolve issues at any level. I have started diverting as many people as possible away from HSC. I may seek legal counsel to take action to cancel this policy immediately. I will be talking to other military base personnel to spread the word about this company being a total waste of hard earned money.

3 years ago

Reply from The Home Service Club

We appreciate you for taking the time to provide us with your customer service experience, as we are continually striving to improve the quality of service provided to our customers. Please be assured that we value the feedback and will utilize this input to improve our training and processes. We pride ourselves in having satisfied customers. Any report such as this about an unhappy customer is taken seriously with the utmost importance. We are happy that the Senior Supervisor was able to get your issue resolved. Should you need further assistance please reach out to her directly. Have a wonderful day.

Mar. 3rd, 2020

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Lillian Simpson Santa Clara, CA

Problem solved with the Home Service Club! My pool filter was not doing its job well which was when I finally decided to put in a claim since I had subscribed to a comprehensive plan with HSC. At first, it was taking to much time in getting back to me for a contractor. After 3 days of waiting, HSC rep scheduled me with a visit and inspection right away. The tech came to my house and inspected my filter unit. He went out to get some parts needed, good thing his shop is just within our neighborhood. Tech was back and fixed the unit in just 3 hours. Saved me around 900 dollars with this repair, what a relief! Thank you.

3 years ago

Reply from The Home Service Club

Dec. 11th, 2019

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M. Andrews Miami, FL

I can't believe they didn't answer my calls. I was on hold the entire weekend! I just needed to have my AC checked since it has been too hot here in Miami. I can't take it anymore. By the way, i hope this review gets to you guys, coz i am desperate to get your attention. -------UPDATE--------- So here's the thing, about an hour after I posted this review, my phone rang and a rep from HSC was on the line. He told me that they have received the claim which my wife had previously brought up through their hotline. They immediately set me up an appointment with an AC guy nearby. The AC guy came by to our house at around 9am today and checked out my unit. Turns out our unit was just due for its periodic cleaning so it didn't take long before the AC went back up and running to cool our home. After the repair, HSC called me to check up on our repair and I gladly said that it was taken care of and we are grateful. To my surprise, they actually apologized for the delay, which made me feel pretty good but kinda guilty. Well, I realized I may have over reacted with the slight delay but with the service they showed me, I didn't think they deserved that 1-star from me. I may have only called once and waited on hold for around 3 minutes then hung up. My wife called and spoke to them she said she was not on hold that long. Its been kinda of humid by me and I may have let my temper write my previous review. I normally would let things go but they were really nice to us. We have been a customer for 3 years and they have done well by us, all the other home warranty companies we have had really suck and only have long hold times. What's important is they handled my concern fast and even as I was being kinda of rude to them they were nice and took care of us. I may have to apologize for allowing my emotions to get the best of me in writing that review but I guess this update may suffice and will hope to a more prompt response from you guys next time. Sorry if I was rude to the rep I was talking to yesterday. Thanks.

4 years ago

Reply from The Home Service Club

We appreciate the 5-star review and we are pleased to have serviced your home. The Home Service Club strives to continue to provide you with high-level service. Please feel free to contact us with anything you may need. Sincerely, Candace Berg

Sep. 24th, 2019

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Hibah Knox Brooklyn, NY

I heard about Home Service Club from the bank and I needed it since I may require it sometime in the future. When submitting a claim , I simply approach the telephone and they do all the rest. The collaboration and service given by the repairman have been great up until this point in spite of the fact that I've had two or three terrible encounters. One company that was conveyed didn't do generally excellent work however HSC secured it and sent another person and that was all great. The contractual worker I had lately did a great work. I've had HSC for a long time since I I heard about them and I would recommend it to friends.

4 years ago

Reply from The Home Service Club

Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time. Sincerely, Josh Briggs

Aug. 12th, 2019

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Bertie Dunnett Linwood, NJ

The service man that HSC sent was a such a pro. My washing machine was not working well and my dryer wasn’t heating but he fixed all. Since it was around the afternoon that he came, he didn't finish it. But he came early next morning, on time and got straight to work. After the repair, he even told me to call if I had any more issues or concerns or if the appliance would not work again. i was so impressed by this and his gesture to really ascertain that my stuff would be working well. love how these guys work. This is a must in all homes and for families to have a stress free life. never doubted these guys. great job

4 years ago

Reply from The Home Service Club

Dear Bertie, We're happy to have served. Thank you. We aspire to continue to supply outstanding support to you. Please reach us out for all of your home warranty requirements. Sincerely, Nancy Hamilton

Jun. 5th, 2019

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R. Boycey Allen, TX

okay so we had a shower and a bath tub that were making these strange noises plus the faucet was leaking??!! I thought everything was falling apart. I called them guys and they sent out a plumber/tech to come look at it and everything went great. Now, no more noise or leaks. really helps that there are no squealing or strange sounds when we shower or bathe. the transaction was so easy. very impressive. The professionalism of the contractors were very high . they were so thorough in the repair and even told me some suggestions and stuff i could do to maintain the good working condition. we've contacted them with almost all the problems at home and we're so glad and pleased with the whole program.

4 years ago

Reply from The Home Service Club

Jun. 4th, 2019

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G. Barnett Jacksonville, FL

I love the customer service for this company mainly because the company has a good reputation in it. It keeps people engage together as a group to make their company better. The coverage of this company is really good because they had made a lot of people save enough time to work on and negotiate on a solution. The value to me is really worth it because I think if you just have the product or if you keep this company with you for a little longer then you'll possibly have every benefits they offer. This is good for company because it helps generate the customers into their establishment to keep on working with their customers to find out what they need and what they want.

4 years ago

Reply from The Home Service Club

We're very happy to have served. Thank you. We aspire to continue to provide excellent support to you. Please don't wait to reach us out to just about almost some your home warranty requirements. Sincerely, David Lee

May. 30th, 2019

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Erskine Hayward Plano, TX

Very helpful interactions and knowledgeable. Very easy to work with and very satisfied with the company. I have recommended the company to many people who have also have had equally positive experiences. Adequate and comprehensive coverage to protect my property. I am satisfied with the offered coverage and plan to continue doing business with the company in the future. Very competitive rates when compared against other comparable companies that offer the same coverage. I compared the rates and this company gave a better rate, so it gives good value for the benefits provided. This company is easy to contact and seems to be available when needed. I haven't experienced long wait times on the phone and customer service is reachable and seems to also be there with good hours.

4 years ago

Reply from The Home Service Club

Dear Erskine, We're very happy to have served. Thank you. We aspire to continue to provide excellent support to you. Please don't wait to reach us out to just about almost some your home warranty requirements. Sincerely, David Lee

May. 30th, 2019

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Kelby P Buena Park, CA

After signing up with HSC in January, my tenants called me on Superbowl Sunday saying the heat was out in the rental property. I wasn't expecting to file a claim so early in the year, but their empathy and customer service were fantastic! HSC was able to get a technician out the following morning (within twelve hours of placing the initial claims call) and the job was completed within a few days. HSC called me daily with updates and was an extremely helpful liaison between myself and the repair company. I sincerely hope I don't have to file another claim soon, but if I do, I know I'm in exceptionally good hands.

4 years ago

Reply from The Home Service Club

Dear Kelby, We're very happy to have served. Thank you. We aspire to continue to provide excellent support to you. Please don't wait to reach us out to just about almost some your home warranty requirements. Sincerely, David Lee

May. 30th, 2019

star star star star star

Roddy Lynn Valdez, AK

I bought a home last year and negotiated a 1 year home warranty as part of the deal. The seller picked the warranty and we had a horrible experience with them when our AC blower unit died in the middle of summer. As it's time to renew, I shopped around for a more reputable company and found Home Service Club - so glad I did. Prompt follow up to my inquiry and they were both helpful (I had a lot of questions) and friendly during the call. He shopped for discounts proactively and even delayed the start date of my new coverage with HSC to align with the end of my current policy. So far, their customer service is awesome... Thanks!

4 years ago

Reply from The Home Service Club

Dear Roddy, We're very happy to have served. Thank you. We aspire to continue to provide excellent support to you. Please don't wait to reach us out to just about almost some your home warranty requirements. Sincerely, David Lee

May. 30th, 2019

star star star star star

Zordan H. Coram, NY

Calling their line and sharing my concern was incredibly easy They made it very simple. Just a little while after my call, literally, within an hour they have set me up with an appointment with the technician. Very polite. He was able to come over within the next 24 hrs. He fixed the problem with no mess and even taught me some maintenance tips. These guys are great! BTW. I have to admit that i was a bit iffy on getting this processed coz i learned some negative comments with my pals. There is no question, it made me very nervous! since I had a tight budget and little patience. He was able to fix my unit quickly. He was professional on the phone. This experience was great and definitely sharing this to my pals!

4 years ago

Reply from The Home Service Club

Dear Zordan, Thank you for the review. We are pleased to hear that we have provided you with outstanding service. The Home Service Club looks forward to assisting you with any of your home warranty needs. Please reach out to us at any time. Sincerely, John Durn

May. 8th, 2019

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M. L. Andersen Akron, OH

My best friend spent time trying to recover after a tornado struck her home. She was always helping others but she didn’t have a warranty and for some of the damage, her insurance didn’t cover it. Several of us in her neighborhood pulled together to help her and the others affected by the storm. Thankfully, there weren’t many others. Once she was restored though, I bought her two-year warranty with HSC. Appliances that weren’t initially affected by the storm directly were covered when they wore down. It has been nice to see she was able to get things done with less stress since. A little peace of mind goes a long way.

4 years ago

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Nadine Portland, OR

If it wasn't for the services of this company, I don't know what I would've done this last year. They say things happen in 3's - well that is what happened to me! In the span of 4 months, my fridge, washer and dryer all went up. My refrigerator overheated for some reason (at least that is what the technician said) and the cooler element had to be replaced. This is not a cheap repair I understand. The washer just stopped turning - we'd put laundry in and it would fill with water ok but then it wouldn't start spinning, it just sat there. So Home Service Club got that fixed for me really quick which was great - I only had to go to the laundromat once. Turns out my dryer issue was a blocked vent outside. I had recently had my house painted and the vent got painted shut so it was taking 3-4 times as long to dry my clothes. Once the vent was freed clear, my dryer started working normally again. I had a really nice experience with them and would recommend to others, especially if you have a busy family like I do!

5 years ago

Reply from The Home Service Club

Dear Nadine, Thank you for the wonderful feedback. We are happy to hear that our Representatives and our technicians were able to provide you with outstanding service. Please feel free to reach out to us anytime. Sincerely, Anna Zelig

Feb. 5th, 2019

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Tee G Port Saint Lucie, FL

Let me start off by saying this is the most helpful agents in a company I have ever dealth with. And that includes other, non-warranty companies. I learned a lot and feel very good about the decisions we made on our claim and the new system which we had installed at the house. We had a central air conditioner replaced and a central heating furnace as well. We got a better price than we get locally and a discount after we decided to change the furnace too which was over twnty five years old and was huffing and puffing, and I really mean huffing and puffing. I was home after work after five in the evening and they were there sometimes till later working extra to help me. The service install company was responsive and came out again to take full measurements after we decided to include the heating with it. I cannot say enough about how impressed and grateful I am for the help and the service we received. I would give more stars if I could. We are very happy with the new systems and everything is working much better and just like we expected and were told. Not every company makes you feel like you are not alone especially at first when I was nervous and frustrated adn uncertain about what's going on. Everyone quickly turned it around and I was confident and happy. I imiagine I am not alone who gets extra worried when things like this happen, so this was very helpful for someone like me. Perhaps I dove in and learned more about it than I ever desired or intended, but the process was made so easy that it did not seem like too much until after it was done and I looked back on it. To make it short I am very happy with everything.

5 years ago

Reply from The Home Service Club

Dear Tee, We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Anna Zelig

Feb. 5th, 2019

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Kay W Ft. Pierce, FL

On 2/12 we filed a claim for a dishwasher and on 2/13 for a refrigerator, only to later learn that both likely went out at same time. On 2/14 a repair man came out to look at both, and then looked if the microwave and coffee maker were working. After some time and looking at everything, and finding that half of the electronic things in the kitchen were working and half were not, it was determined that one of the electrical lines was bad and not the appliances. The repair said to have an electrician look at it and if some appliances still have problems afterwards then to call him again. He did not take any money and said he would lower the service call charge for thte warrnaty company since it was not his issue, even though he spent a good amount of his time here thoroughly looking at everything. On 2/16 an electrician came and spent some time looking at everything, reading his report from warrnaty company, and calling them on the phone. He did not communicate much at first and after almost 2 hours we asked him what was going on and he said the work was already approved by the warrnaty company, one circuit had wiring issues and he was almost done. About a half hour later he was done and everything turned on. The microwave had an error code and we coudl not get it to work, but it did turn on whereas before it was just dead along with the other applaicens we thought had issues. We called the appliance tech the same day and he walked us through what to do and we got it working without the need for him to come here again. So far everything is working as it should and no other issues have occureed since this course of events. We paid our deductible to the electrician and that was all we were involved in. A relief in diguise that we needed the electrician because we really did not wish to replace any appliances which we like and most of them are pretty new. We are happy with how it went and the service.

5 years ago Edited September 14, 2021

Reply from The Home Service Club

Dear Kay, Thank you for the review. We are pleased to hear that we have provided you with outstanding service. The Home Service Club looks forward to assisting you with any of your home warranty needs. Please reach out to us at any time. Sincerely, Anna Zelig

Feb. 5th, 2019

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Ed Magee West Orange, NJ

I had been with these guys for a few years now and aside from a couple of small things have not really needed to use them much. That changed recently when the heating went. The system was original and over twenty years old and so was the matching cooling system. Repairs were quoted to be almost $2200 for a bad motor, cage, and compressor which was pulling wrong amps and was on its last leg. Freon we could have salvaged but there was no point in such a repair and the Freon was the old type. After going through a bunch of options I decided to go fully through with the recommended solution suggested by Maya at Home Service Club. They supplied high efficiency equipment according to manufacturer's charts, including a bigger coil to meet all requirements and performance. A new pad outside was also put in and the tech even helped me get some of the weeds out of the ground and out of the way. I paid the difference that was left after the warranty coverage and ended up with a new heating furnace and whole new central cooling system that are designed to go together for a great price after coverage. Only good things to say about the repair company that did the install, I rated them 5 stars with Home Service Club when asked. Everything is clean, smooth, and working great. Received a follow up call from the tech to make sure all was good, and received a follow up call from warranty company to make sure all was good and done. Can't ask for anything else.

5 years ago

Reply from The Home Service Club

Dear Ed, We, at the Home Service Club, are pleased to hear that we provided you with outstanding service. We look forward to continuing to provide you with remarkable service. Sincerely, Anna Zelig

Feb. 5th, 2019

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Ramsey Adham Georgetown, TX

I called to have a leaking water heater on my attic looked at and possibly repaired, and dispute me receiving an email stating, "most service requests are dispatched to a mechanics within 4 hours and we usually have a technician in your home within 24-48 hours", they let me know there's no one in my area to service this request. WOW... I really wish I knew about this before spending my hard earned money on multiple year service with Home Service Club.

3 months ago

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Abigail Bradford Moses Lake, WA

There was a miscommunication but I got happy with the effects in the long run. I needed a leaking tube in my roof so I named that Thursday and advised Home Service club essentially what my difficulty was. An tech called and guaranteed ahead out that evening but never arrived and never known as again. The very next day I called HSC and explained, "Hey, I certainly have not heard again from the contractor that guaranteed ahead out yesterday". So HSC dispatched someone else by Friday from the local company plus they were fantastic. He saw that which was wrong, the fact that pipe wore away and he explained how to proceed and then Mon he'd be again. That quit the damage therefore i was pleased with that. Mon he returned and repaired it. Good Support!

3 years ago

Reply from The Home Service Club

Jan. 21st, 2020

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A. Palmer Henderson, NV

What a good plan this is. Never really had a warranty plan for my residence before and didn't believe much about any of it. Signed up as a result that it sounded great and my pal signed up with me also. Almost forgot I had it when my boiler discontinued heating. Just got a nine hundred dollars repair done onto it and everything I paid had been my deductible! I'll remember i have it now, absolutely worth having.

3 years ago

Reply from The Home Service Club

Jan. 21st, 2020

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Caitlin L. Ashland, OH

They were just so fantastic!!! I rang them up them on Thursday Morning hours when my AC received faulty issues. They could actually get an incredible company to greatly help me within a day. I was completely impressed on how fast everything was initially solved. The only real issue I needed was that I had developed to hold back for over 10 mins before I had been attended to. I cannot thanks them plenty. I Really suggest!

3 years ago

Reply from The Home Service Club

Jan. 21st, 2020

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Kevin Hopewell, VA

From beginning to finish, nearly no time has passed whatsoever. We filed a claim to really have the HVAC unit checked out at our renter's submission. Renters were alerted and called. After a comprehensive check, a component was purchased and a scheduled appointment produced at renter's comfort to really have the part changed and the machine fully operational once more. Would definitely suggest both the home warranty company along with the servicing company!!! Nuts fast and useful!

3 years ago

Reply from The Home Service Club

We're happy to have served. Thank you. We aspire to continue to supply outstanding support to you. Please reach us out for all of your home warranty requirements. Sincerely, Nancy Hamilton

Jan. 14th, 2020

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Charles B. Jersey Shore, PA

In HSC you can easily budget your money. Because the price that the HSC show is not expensive and it's a light weight to the pocket.So if you are planning to fix your appliances on your own just don't do it. You just need to get your phone or telephone and call the HSC! They will go to your house in an instant and fix the broken appliances that you have. Me being a member for 3 years and hsc never disappoints me.

3 years ago

Reply from The Home Service Club

We're happy to have served. Thank you. We aspire to continue to supply outstanding support to you. Please reach us out for all of your home warranty requirements. Sincerely, Nancy Hamilton

Jan. 14th, 2020

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Carol C. Hinesville, GA

I shared it to my friends that the HSC is the best! And they try it. And they are shocked to what they experience this 2019 because there appliances are repaired and replaced in no time without the hassle. Another job well done HSC! I am glad i wasn't wrong in sharing the word about ya'll. I will surely recommend you to my families and friends when they need help in fixing their systems for 2020. Thank You HSC, it was worth it recommending you!

3 years ago

Reply from The Home Service Club

We're happy to have served. Thank you. We aspire to continue to supply outstanding support to you. Please reach us out for all of your home warranty requirements. Sincerely, Nancy Hamilton

Jan. 14th, 2020

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Joshua H Chino, CA

HSC is the one i can recommend to everyone. They are a trustworthy company! Continue to do a job well done! My exhaust in the attic was fixed in 2 days without me spending a single cent. All of my friends kept telling to just youtube the solutions and all but i was smart enough to just let the pros do it for me. Kudos to you! HSC everyone! the best home service i know!

3 years ago

Reply from The Home Service Club

Jan. 8th, 2020

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PSD Lincoln Park, NJ

Our smoke detectors went off even without any smoke. It couldn't be silenced. I called the HSC immediately so that no neighbors would be bothered. They had a contractor come the next day, fixed it. Thanks a lot! Update: My smoke detectors have been working fine for the past 5 days. Shoutout to my neighbors that have been so patient with my defective alarms. Thanks again HSC for the assist.

4 years ago

Reply from The Home Service Club

Nov. 25th, 2019

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Lillian Hines Minneapolis, MN

I had two toilets in my house that was having a clog, probably because of my 4 year old son who loves to put some tissue there. I logged in to HSC to place a service and within 5 hours of waiting, someone is already outside our house and told me that he was the plumber who HSC sent to us. I was pretty disappointed since the plumber did not tell us he was going to come on that day. So we had to cancel our plans!!! He fixed it the toilet but took him around 3 hours. We never made it to our party. Next time, please tell your techs to inform us before coming over, we may have appointments to go to!!! ****** QUICK UPDATE****** On a trip business trip right now and I just got called by HSC. They reached out and apologized for the actions of the tech sent to us. They asked me for a schedule where a new plumber can check out my unit just to make sure everything is up to standard. I was really impressed with how they handled it. Very professional and swift! They really do listen to their clients. And with that, I upgraded my rating. Kudos to your customer service, this has redeemed my trust on you guys. At least i have your staff that i can count on for any issues with the techs assigned for our house repairs. I'm hoping for a better service next time around. Now, i can go on with my business trip with peace of mind.

4 years ago

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Carla C Riverside, NJ

Updated rating since issue was eventually resolved. Received a call from Taylor regarding compensating us for an out of pocket service call. Happy to say it has been resolved. Home service club covering monthly premium up to the cost of the repair. We're pleased with the outcome. Horrible customer service. Don't use this company. Issue with Refrigerator elevated to a supervisor. Waiting over a week for resolution. Still cannot log in online to account and phone hold time ridiculous. I find it extremely suspicious that they get a bunch of 5 star reviews the day. I honestly think they are somehow submitting their own reviews. How can the experiences I've had several times, (long holds, no response, vendor refusing to accept ticket, etc), be so totally opposite the 5 star "reviews ". It seems they monitor the reviews, maybe I'll get a response now.

4 years ago

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Vincenzo Good Valencia, CA

A very sunny day together with a broken faucet can really result to catastrophe. I felt so hot that day, my skin's so sticky and I'm so smelly. I called HSC to ask for any plumber to repair my broken faucet. They sent out a professional and did the job in no time. Well, my gratitude and respect was gained by them. Good job. Keep the passion burning.

4 years ago

Reply from The Home Service Club

Aug. 12th, 2019

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Rafferty Underwood Corona, CA

My parents are garden enthusiasts, all garden tools and equipment are catered well. One day, our lawn mower didn't work. My father told me to call HSC and report the issue for the issue is beyond his abilities. The day after, they sent out a contractor and started working to that mower. He easily handled the equipment and left us stunned in the fact that he easily repaired it. Me and my family was so amazed, and want to promote this home warranty. Such a great company.

4 years ago

Reply from The Home Service Club

Aug. 12th, 2019

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Ava Kim Akron, OH

Rats, that's the thing I really really hate and scared of. And they are now living at my home. I tried putting some traps, poisonous foods. But they just keep on coming. I called HSC and told them what's the matter. They told me some options and then worked it out immediately. They sent out a contractor and made the work done. I found no more rats in my home for 1 month. Such a blessing HSC, wishing you would help alot more.

4 years ago

Reply from The Home Service Club

Aug. 12th, 2019

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Zakariah Kenny Douglas, GA

Having a home warranty is always the best thing you could have. More specially when its HSC. They helped me on my problem about pests. They eradicated them in a swift and best the manner. They are so sympathetic while having some work etiquette during job operations. I'm so thankful and will always be. For such company to exist and lives, aiming to help people from everyday's home problem. Well done, HSC.

4 years ago

Reply from The Home Service Club

Aug. 12th, 2019

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Liyah Esparza Owensboro, KY

I gifted my wife her favorite fridge (quite expensive) and it was after 4 months that we noticed a problem with its freezers. Tried contacting the company's customer support and I was devastated by their resolution. While I was searching for repair services online, I was fortunate that I bumped into HSC page. My experience was far greater and everything was taken care of.

4 years ago

Reply from The Home Service Club

Aug. 12th, 2019

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Maia Sherman Hartford, CT

My husband was so furious about the water dripping from our ceiling. He was confused when a plumber from HSC went to our house in the afternoon. He did not know about my contract with them, so instead of getting mad at me for another bill. He just simply said "Thank you". I guess he was satisfied with the fast service and professionalism of the plumber.

4 years ago

Reply from The Home Service Club

Aug. 12th, 2019

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Seamus Parrish West Palm Beach, FL

For the past 5 years I've had horrible experiences when it comes to home coverage companies. For a couple of month I spend my time doing online research for a replacement. One day, one of my friend visited me and brought up about HSC where she got contract with. For the first year with HSC,I was happy and satisfied up until now. Looking forward for more years with you HSC!

4 years ago

Reply from The Home Service Club

Aug. 12th, 2019

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Wilma Delgado Austin, TX

I have this small freezer in my home, I use it to store some meats. One day, I'm so shocked when it freeze no meat, I tried calling HSC, my home warranty and tell what happened. I'm so worried that my meat may spoil. They sent out a contractor and repaired my freezer right away. In just a couple of hours he made it work again. I'm so thankful that day. So helpful and quick responding company. Well done.

4 years ago

Reply from The Home Service Club

Aug. 12th, 2019

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Caolan Watson Central Point, OR

I have this axial fan, and the only fan I used to have, since I have an ac, but one day. It works no more. I tried calling HSC and inquire what happened. They sent out a contractor and unluckily he said it must be replaced, and on that day it was replaced with a new one, and I paid lesser that I expected. I'm somehow lucky to have such Home warranty in my back. Great job.

4 years ago

Reply from The Home Service Club

Aug. 12th, 2019

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Stefanie Vargas Baltimore, MD

When I'm washing my plate, my garbage disposal suddenly stop functioning due to junk foods stock in the tube. I'm so confused at that time cause I don't have a single idea on how to fix the garbage disposal,I try calling HSC and reported what happens. thanks to them,my garbage disposal is as good as new when they sent a contractor and repaired it. So glad to have HSC at my back.

4 years ago

Reply from The Home Service Club

Aug. 12th, 2019

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Archibald S. Kingsville, TX

I bought a brand new microwave around 4 years ago, but for some reason, something happened and it's acting up. It was still under warranty but I was told that it was not part of my plan and that it would cost me a lot more money. I was talking to my dad and she mentioned to try and ask HSC how much it would be to have it checked, and so I did. And I'm so glad I did! Service was affordable and also very fast.

4 years ago

Reply from The Home Service Club

Dear Archibald, Thank you for the wonderful feedback. We are happy to hear that our Representatives and our technicians were able to provide you with outstanding service. Please feel free to reach out to us anytime. Sincerely, Peter Miles

Jul. 12th, 2019

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G Durward Centreville, VA

I invested in good washing machine and clothes dryer because I wanted to do my laundry at home. But sadly, they gave up on me one day so I was forced to go to the laundromat. After doing laundry, I went home and called the HSC guys. Told them my problem and they sent a tech guy to do the fixing. So thankful for this home warranty. He fixed it within the week! Woot! No more laundromats for me.

4 years ago

Reply from The Home Service Club

Jul. 8th, 2019

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R Arman Morrow, GA

I was always calling our local repairman for the repairs at home. Never knew that I could get a home warranty plan which could save me more money. I have a lot of repairs recently. I chose the Home Service Club since they were recommended by my neighbor. I am very glad they recommended it to me. After one year with them, I saved a lot of money. Bonus is they have the most courteous reps. :)

4 years ago

Reply from The Home Service Club

We're happy to have served. Thank you. We aspire to continue to supply outstanding support to you. Please reach us out for all of your home warranty requirements. Sincerely, Nancy Hamilton

Jul. 3rd, 2019

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Beau Fairchild Magnolia, NJ

Our dishwasher was not working. It was not cleaning or doing anything at all. I filed a claim (called the home service club) and the sent a contractor who was very prompt and polite. He checked my unit and told me that it was just clogged and dirty. So he advised us to properly clean it at all times. Quite embarrassed but he was very pleasant and did not make me feel stupid for not cleaning my unit well. Thanks so much

4 years ago

Reply from The Home Service Club

Dear Beau, We're happy to have served. Thank you. We aspire to continue to supply outstanding support to you. Please reach us out for all of your home warranty requirements. Sincerely, Nancy Hamilton

Jul. 3rd, 2019

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Lauren T St. Petersburg, FL

We usually turn on our sprinkler every so often. Once, a part of it was not working and was not sprinkling. I was hesitant to call the HSC coz I thought I could fix it. But my sister convinced me to just leave it to the professionals. Good thing I followed her advice. Filed a claim and contractors came to fix it. Replace a few things and made our sprinklers feel like they're new again.

4 years ago

Reply from The Home Service Club

Dear Lauren, Thank you for the feedback we are happy that our agents and our technicians provided you with great service. We look forward to continuing to serve you. Please feel free to contact us at any time. Sincerely, Tim Wright

Jun. 28th, 2019

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Juan S Lufkin, TX

I badly needed my air conditioner unit serviced. I think it was not working properly because I had such a high bill in the previous months. Further, the unit was struggling in maintaining its temperature. I filed a claim to the HSC and had a great talk. They sent a young man who knew what he was doing. He cleaned after his job. Since the service, my bill has gotten better.

4 years ago

Reply from The Home Service Club

Dear Juan, We're very happy to have served. Thank you. We aspire to continue to provide excellent support to you. Please don't wait to reach us out to just about almost some your home warranty requirements. Sincerely, David Lee

Jun. 24th, 2019

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Heath C Bellwood, IL

Suddenly, I heard a loud pop sound coming from the bathroom. Had to check it out soon and found a leaking bath tub. I was about to take a bath and the tub just gave up. Submitted a claim immediately to the Home Service Club. Excellent job by the contractors they sent. Fixed my tub immediatey. Although it took a few day since they really had to work on it properly, still they did a great job.

4 years ago

Reply from The Home Service Club

Dear Heath, We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan

Jun. 19th, 2019

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Bert Y

The AC unit in my bedroom suddenly made weird noises that led to a sleepless night. I was so tired the next day. Submitted a claim to the HSC to have it repaired. Thankfully, they sent one by the afternoon the same day I filed a claim. I was determined to sleep soundly and have my aircon unit repaired by the day. The tech guy was pleasant and had the weird noises go away. Thanks a lot!

4 years ago

Reply from The Home Service Club

Dear Bert, We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan

Jun. 19th, 2019

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Cheyenne Jones Killeen, TX

I recently had to use my home warranty to fix an AC issue. In the beginning it was very frustrating trying to get through to anyone from the customer service department and was put on hold for lengthy amounts of time. Finally, I had a supervisor, Taylor, reach out to me who was able to completely solve the issues I was previously experiencing with the direct line for customer service. She also informed me that they were in the middle of changing call centers and have been experiencing difficulty in their transition, understandable. Most importantly, she was able to get a contractor out quickly and I now have cold AC again! Special thank you to Taylor!

4 years ago

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