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ServicePlus Home Warranty

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4.4

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Ramandeep Khanuja Austin, TX

This summer the heat has been brutal and my AC has been struggling to cool the house. I called THP to use my extended warranty for a service man to come out. Jonathan arranged for a technician to come over and find the problem. He was on time as jumped right in. The AC was out of freon, which he promptly refilled. He then cleaned my AC and I paid my deductible. It was cooling just fine again. I had a great experience with THP. Thank you again!

5 years ago

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Stefanie Lopez Kissimmee, FL

I purchased my home early January of this year. I decided I needed to get some things in my home protected since I spent so much money moving and purchasing my home. So around Februrary, I found Total Home Protection and got full protection for my home. A few weeks ago my ac unit went out. In Fl living without ac is the worst. The first thing I did was call THP and they had a contractor come out and repair the unit with only the deductible being out of pocket. I'm so glad my home is covered. I definately wont be going anywhere anytime soon.

5 years ago

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Dina Anwar Phoenix, AZ

I am a long-standing policy holder with Total Home Protection. I had a different company some time ago, but it pales in comparison to THP. My recent experience with THP was when my washing machine stopped working. I called THP for help with my warranty. William scheduled a contractor to come out. He was on time and was able to fix my washer and I was able to get back to the family's laundry. Thanks THP!

5 years ago

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Stephanie Chen New York, NY

I'm so glad that I discovered Total Home Protection. I was having a problem with my dishwasher where it wouldn't start. I had no idea how to fix it, but thankfully I had Total Home Protection's Platinum Plan. I called them and they assured me that they would send someone over as soon as possible. They were really accommodating over the phone, and the repair technician arrived sooner than I expected. He was able to fix the problem without me paying any extra costs. I am extremely satisfied with THP's customer service and the company overall.

5 years ago

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Sheyenne colvin Cutler, OH

Recently, my AC stopped cooling due to the extreme heat. I called THP for help with my extended warranty. Barbara in customer service was super helpful. She arranged for a local contractor to come over the next morning. He was on time and very nice. After checking out the unit, he found that I was out of freon. He refilled it and cleaned it too. It was cooling again just fine. Thanks THP. This is why all of my family members have their extended warranty with you too!

5 years ago

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ry reese Salt Lake City, UT

Total Home Protection. has probably the best customer service that I have experienced to date. They have helped me to efficiently file each claim and have sent. our excellent repairmen to do the jobs. When it comes to home warranties, I've probably had the best experience with Total Home. A big thanks to all the representatives that helped me along the way.

5 years ago

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Danielle Sulano The Bronx, NY

I feel so relieved that I can count on Total Home Protection for my household repairs. When my AC stopped cooling, I was assured by James in customer service that they would arrange for a technician to come over right away, and that's exactly what they did. He was right on time and determined that I was out of freon. He refilled the freon and cleaned the unit. The technician did an excellent job. This is a five star extended warranty.

5 years ago

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Chris Cox Moreno Valley, CA

I think THP is great. My electricity went out recently and when it came bak on, the AC did not work properly anymore. I called them and Sarah helped me to open a claim for service. She scheduled a contractor to come over and see what the problem was. They arrived on time and were very nice. I was told that the capacitor had been fried, so they replaced it. It works just fine now. I am so happy that I took oput this extended warranty when we moved in.

5 years ago

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Astrid Laredo, TX

I’ve had Total Home Protection for a full year now and I am very happy with my warranty. Recently. my washer wasn’t working so I called them and open a claim. Sarah was very nice and they arranged for a contractor for the next afternoon. He was on time and got right to work. He was able to get the machine going again and it is working well now. All it cost me was my deductible. They never fail to send great, very well mannered contractors. I highly recommend them.

5 years ago

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Saad Dada Irvine, CA

Total Home Protection was great when I called for assistance. My bathtub had water and sewage backing up in to it, so I opened a claim. They arranged for a plumber to come out and see what was happening. He found the line to be plugged up a little ways down, so he snaked it. All the water and sewage drained off. I paid my deductible and went back to like. Thanks THP.

5 years ago

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Karen Cassidy Mystic, CT

The customer service staff at Total Home Protection is amazing! I had a question about some of the repairs I had done, and the entire process was explained to me thoroughly. The wait time on the phone has been short both of the times I called. With this being my first time having any coverage on my appliances, I did not totally understand how it all works. "You're all set, you only pay the deductible." Music to my ears!

5 years ago

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Michelle Abston

I woke up one morning had no hot water. It turns out that the heating element went out. I contacted the customer service agent at Total Home Protection and she arranged for a technician to come the same day. The whole process was very professionally handled. Once the service tech let me know that the pilot light was going to need to be replaced, he went to pick up a new one and fixed when he got back. I only had to pay my deductible. It is working fine now.

5 years ago

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Agnes Barnes Caryville, TN

Best thing I ever did was get an extended warranty with Total Home Protection. My air conditioner went out during the summer time in the hottest month of the year. When I called Sandra was very nice and helpful. Total Home Protection had a repairman out to fix it by that afternoon. He arrived on time and ready to get the AC repaired. The capacitor had gone out. He replaced it and the air was cooling again. I only had to pay my deductible and my air conditioner was as good as new. I am a satisfied customer and definitely recommend Total Home Protection.

5 years ago

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Ebony Spencer Valdosta, GA

When my air conditioner went out, I quickly called Total Home Protection for help. Barbara started a claim for me and arranged for a contractor to come out later that afternoon. The service man was on time and got right to work. He found that I was out of freon and filled it back up, as well as cleaned the AC. It is nice and cool again. Thanks THP.

5 years ago

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Henry Liu East Elmhurst, NY

I was cooking up dinner for my family when my oven's glass door cracked. I called Total Home Protection for help and Sandra in customer service arranged for a technician to come out. I gave the make and model of my oven and the technician came prepared with a new door. He was able to remove the oven door and replace it with a new one and things were working fine again. I paid my deductible and I was back in the kitchen. I am so glad I have this warranty. I know it saved me money.

5 years ago

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Britt Thomas Atlanta, GA

Shortly after closing on our new house, one of our pipes burst and flooded the basement. Along with the couch and the carpet in our media room being ruined, the water shorted out the outlet the TV was plugged into and fried our month-old 60" 4K flat-screen! If we hadn't had our home warranty, we'd have been out-of-pocket to get the pipes fixed. If that was the case, I would have no money left in my pocket to replace my carpet, couch or television. Make sure you get a home warranty before the unforeseen rears its ugly head!

5 years ago

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marcelo rios Gilbert, AZ

My garbage disposal broke down on a Tuesday so I called the customer service line at Total Home Protection. I spoke to a very polite and knowledgeable representative and they arranged for a contractor to come out the next day. The service person arrived on time at my house and got to work immediately, in about an hour he fixed my garbage disposal told me some do’s and don’ts for my system. He was professional and easy to talk to, I especially liked that he cleaned and made sure everything was put back. I will renew my contract when it comes due.

5 years ago

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Keziah Clark Chicago, IL

I am so glad that I have a warranty with Total Home Protection. My washer was not draining properly and my dryer seemed to take longer to dry clothes. THP arranged for a service technician to come out and take a look. It turns out that the drain was getting clogged, so he cleared the line. My dryer had excessive lint in it, which he cleaned out. He also showed me how to really keep that clean. James and THP was very helpful, as was the technician. Everything is running normal again I only had to pay was my deductible. I will continue to be a customer and renew my warranty.

5 years ago

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jet lo Brockton, MA

Total Home Protection did an outstanding job helping me get my refrigerator fixed. I couldn't afford to buy a brand new one, mostly when I have recently bought this one. I was able to call them for help and they were able to schedule a repairman that same day. The repairman was able to fix the problem making me satisfied. They saved me money and time and I am really relieved.

5 years ago

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Marlene S. Brooklyn, NY

It seems like there's always something calling out for my care at home. So happy I purchased this warranty plan from Total Home Protection. Just last week, when I was heating up some food in the microwave, I noticed the food still seemed cold, after using it on a high setting. This never happened before. I called the company and someone came the next day to check it out. Turns out a part burnt out, and needed to be replaced. It works really well again. And, I only had to pay my deductible, which saved me a good amount of money, thankfully.

5 years ago

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Gloria Morse Stoll Plant City, FL

I received excellent customer service with Total Home Protection when our air conditioner quit. Very professional, courteous, took all my information and assured me that I would only have to pay the deductible. Our air conditioner was fixed the next day. They replaced the capacitor, cleaned the unit, and checked the freon level, which was fine. I am very happy with customer service and the service I received. And it is nice and cool.

5 years ago

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Renee Anderson Charlotte, NC

My A/C went out two weeks ago and it getting up to about 89 degrees inside my home. My son is an asthmatic, so I immediately contacted THP customer service. I explained to Elizabeth my problem, she really understood me and scheduled for a technician to come out the same day. He kept me informed (it was just a coil). He fixed the problem and had my unit running in no time. I appreciate her help in getting the service expedited and the very nice technician. I was only responsible for my deductible. I am definitely renewing my policy when the time comes. It just paid for itself.

5 years ago

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Olivia Milwaukee, WI

My home has a built-in microwave that is literally my favorite appliance. Being a woman on the go, it helps to prepare dinner for my family, especially since I don't trust my husband on the stove! Recently my microwave went out and I needed a repairman as soon as possible. Having a home warranty helped during this process and my microwave was repaired within a few days of scheduling an appointment. I really appreciate the customer service I received as well. I know in the long haul it saved me lots of money and time. Thank goodness for this investment!

5 years ago

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Sera Southfield, MI

I had an unexpected issue with my water heater. At first, I didn’t know who to trust with such a repair. But, when I called Mike at customer support, I was reminded that Total Home Protection pre-screens local repair people—saving me the time of having to research local repairman and money. I was also grateful for their 24/7 support since my water heater quit on me at 3 am. I would absolutely recommend this company for these reasons alone. Thankfully, having a home warranty meant I could get my water heater fixed right away! And, I could rest easy knowing it was repaired by a licensed professional.

5 years ago

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Clara Miller Spring, TX

Having a home warranty was one of the most beneficial decisions I've made as a home owner. There was an electrical short in my stove that caused it to malfunction the other day while I was cooking. I was nervous that it would cause some sort of fire, and possibly hurt me or someone else. I called Total Home Protection and scheduled a repairman to come by and take a look at my stove. He was able to fix it right away, and urged me to call them back as soon as possible if it happened again. Unfortunately, that was the case, but this time, they had to replace my stove. I was grateful that the replacement was covered. Paying that out of pocket would have been extremely overwhelming, but thanks to my home warranty all the visits from the repairman, the initial repair and replacement were covered by my home warranty. I happily paid my deductible. I am enjoying my new stove. It definitely gives me a lot of peace of mind knowing that my stove is safe to use.

5 years ago

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Maya Menon Chicago, IL

Last year my fridge stopped working and I was in danger of losing a whole freezer's worth of food! I considered several options, but I knew in the end, I'd need to get a replacement as soon as possible. I was so glad I chose a home warranty plan that also covers appliances so I could get a replacement. Otherwise I would have been out all that food plus at least $400 to get a new fridge! The process was very easy, and they even sent out a technician to install my new refrigerator when it was delivered. I am very impressed and happy with my brand new fridge.

5 years ago

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Kate c Janesville, WI

It’s summer now and it was 93 degrees the other day! Our air conditioner decided it was going to stop working. Inside of our house was over 90 degrees and it was unbearable. We tried everything we could to fix it ourselves with no luck. We have a new baby and we called Total Home right away. They got someone out to us the same day. It was fixed super fast. I was so grateful because we didn’t have to go stay with family until the air conditioner was fixed. The technician that came was great and it was so easy to call and use our warranty. It was definitely a great investment!

5 years ago

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William McAleese Charlotte, NC

I wasn't sure about this warranty at first. My wife talked me into it and frankly, I forgot about it until my washing machine died and leaked water all over the top floor of my house. I'm used to doing all of the repairs in my house, but this one I did not want to attempt. The warranty came in handy. The repairs were pretty extensive, I think, but they were covered and done quickly. I can't say enough about how glad I am I went with these guys. Sometimes you just need to leave it to the professionals.

5 years ago

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KGoodwin Trinity, TX

Spoke with Tim today to get total home protection plan, my experience was AWESOME. He was extremely knowledgeable about the different plans and answered ALL my questions WITHOUT putting me on hold multiple times to inquire. Thanks for such a wonderful experience. He deserves recognition for such excellent customer service. Tim, don't ever change, continue the AWESOME customer service.

6 years ago

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Jeffrey Krachun Pitman, NJ

Every experience I have had with them has resulted in delays, long waits on the phone, apologies, and inaction. Six months after my claim was approved, I have not received reimbursement. No one replies to emails, though I get verbal apologies and assurances that it wil lgo out on the phone (but no attempt to make up for six months its been since approval).

3 years ago

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Reply from ServicePlus Home Warranty

Thank you for contacting us with the above referenced review. We at Total Home Protection treat each review with the utmost respect and use this feedback to better serve our valued customers. Understandably there are two sides to every story and always look for a fair resolution between all parties. Due to an internal system issue, there was a delay in the check being sent. The check mailed 06/08/2020. In an effort to provide good customer service we have added a free service charge fee on the consumer's account. We apologize for any inconvenience this may have caused. All claims have been properly serviced in accordance with the Service Agreement - all contracts have inclusions as well as exclusions. We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors, employees, and our company. We at Total Home Protection have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any questions, please contact me at 1-800-545-0402.

Jun. 22nd, 2020

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Ed K Conroe, TX

My claim was taken care off , contractors drag feet , need better commitment , also you need to put enough info on line in the customer account to know where they stand with the approval process .

3 years ago

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Reply from ServicePlus Home Warranty

Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.

Jun. 22nd, 2020

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Shurketia Herring Belleville, IL

The call to THP was responded timely thanks to you the gentleman that responded checked the problem fixed it and was professional in his work.

3 years ago

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Reply from ServicePlus Home Warranty

Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.

Jun. 22nd, 2020

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Anonymous

Hard to get in contact. 24/7 availability doesn't exist. The tech replacedcabpart and left with the water spewing for 2days out of water heater. After callingfor 2 days I was assigned a supervisor over the 3 other supervisors. It gas been 3 weeks and she refused to return calls. We had to call abplumver yo come fix a presdrecsafety valve they should have fixed. They state their policy doesnt cover water leak. Nothing with water.! Imagine a water heater that doesn't use water. They are scammerss

3 years ago

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Reply from ServicePlus Home Warranty

Thank you for contacting us with the above referenced review. We at Total Home Protection treat each review with the utmost respect and use this feedback to better serve our valued customers. Understandably there are two sides to every story and always look for a fair resolution between all parties. Please be advised that we have no record in our system for this consumer being one of our customers. We have tried to locate a policy with the information provided and nothing is coming up in our system. This review may be intended for Total Protect and not Total Home Protection. We are not affiliated with Total Protect/Cross Country/HMS in any way. We at Total Home Protection have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any further questions, please contact us at 1-800-545-0402.

Mar. 10th, 2020

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Unsatified consumer Baker, LA

Not what they claimed to be at ALL. The salesperson sales you a dream of a worry free home warranty protection system, but they fail to mention the things that are really covered prior to collecting you credit card information and billing you. You don't really know what you're getting into until something needs repair and they slide through on one of their many loop holes.

5 years ago

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Anonymous Gloucester, VA

Sent to me a company that sent report back to Total Home. Led me to believe that I had a claim for repairs. Claim was denied. I called the company to dicuss non-claim repairs. Heard mothing from that company.

5 years ago

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Buyer Beware!

Great price but bad service. My oven broke shortly after my service began and couldn't be repaired because the thermometer was discontinued. I talked to the repairman and he said it happens to work one day and breaks the next. They said that they won't accept any claims within the first 2-4 weeks after the initial 30 days.

5 years ago

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Kabe Brookfield, WI

My dishwasher kept overflowing every time I used it. I don’t hand wash dishes because I have such a big family, it would take hours. My claim was approved by THP and my dishwasher is now fixed. The repairman literally worked for 10 minutes to fix it and I was in disbelief that after running it a few times to test it, there was no overflow. I don’t know what he did but I’m very grateful. I haven’t had an issue since. No more paper plates :-)

5 years ago

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Jeffrey R. Ishpeming, MI

The gold plan from Total Home is a good one. It covers everything I need without breaking the bank, which is important to me. I've checked and double checked each thing they claim to cover and I'm seeing what I needed to make the choice. Plus, the rep I spoke with was really helpful in making suggestions. Good decision and I'm very happy!

5 years ago

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Sharon David Stockton, CA

Total Home Protection is one of a kind since they are exceptionally consistent. The rep I just spoke with really tuned in to what I was speaking to her in regard to and ensured I comprehended everything that was concerning me. I feel that is the most imperative nature of a decent business...having individuals who really care about the clients.

5 years ago

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AM Jersey City, NJ

I just had a really great interaction with a staff member of Total Home Protection. After purchasing my policy a few months ago, I wanted to upgrade it. She made the process really easy and was great at answering questions. She reinforced why I was happy with the company in the first place. I will continue to be a proud customer.

5 years ago

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Michelle Milfort Fort Lauderdale, FL

I bought a new home this year and my mom recommended I check out Total Home Protection. At first I thought this would be a waste of money, but I was wrong. Two months after getting my warranty, the washing machine stopped working and the pipe had leaked all over my laundry room. I called Total Home Protection and the agent was very professional and scheduled someone to come fix it. It was repaired and working fine now. I would highly recommend Total Home Protection. Ease of service is unmatched.

5 years ago

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Heather Syracuse, NY

I'm very pleased with Total Home Protection's customer service. When my refrigerator went out recently, I called to file a claim for service with my extended warranty. Jeannie set up an appointment with a contractor to figure out the problem. He was on time and was able to fix the fridge. I paid my deductible and we were both off to our day. THP has a great plan and great contractors. Thanks!

5 years ago

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Reply from ServicePlus Home Warranty

Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.

Oct. 5th, 2018

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Myechia Lovett Chester, PA

Recently, after doing a load of laundry, I found that my dryer did not heat up. I called Total Home Protection and they sent someone to fix problem and it only cost me my deductible. I'm so glad I called them. Thank you, from a very satisfied customer.

5 years ago

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Sheron Somerset, PA

My dishwasher broke down recently. I called THP to file a claim with my extended warranty. Customer service was very nice and arranged for a service am to come out. Peter was on time and professional. He repaired the dishwasher within an hour and was off on his day. I only had to pay my deductible. I am very happy with THP.

5 years ago

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Sarah Columbia, SC

When I spoke to Donald about the coverage he was very helpful and explained the plan in full to me. He was very understanding of my financial state so he helped me pick out a plan that was right for me and I am very happy with the service! Strongly recommend!

5 years ago

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Eric Hill

WITHOUT A DOUBT THE WORST COMPANY TO DEAL WITH!!!! WE FILED A CLAIM FOR OUR AIR CONDITIOES ON 7/10/23 IT'S NOW 7/14/23 AND NOTHING HAS BEEN DONE OR EVEN WORKED ON. WE LIVE IN FLORIDA SO AC IS A MUST BUT ALL THEY CAN KEEP SAYING IS OH WERE SORRY!!! YOU'RE NOT SORRY FOR MY PAIN YOURE A SORRY COMPANY THAT NO ONE SHOULD BUY A WARRANTY FROM. I HATE IM STUCK WITH YOU TILL 2026, WHICH ILL END UP GETTING ANOTHER WARRANTY FROM ANOTHER COMPANY BEFORE I EVER DEAL WITH THIS AGAIN!!!

7 months ago

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Dissatisfied Customer

I am having great difficulty contact about filing a claim and I have not yet been reimbursed for a claim from a few months ago. Customer service and follow up are challenges, even when you submit claims online, you still have to follow up constantly.

3 years ago

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SISBOOM

After servicemen didn't 3 days loot at the stopped drain, the company called and said it was not covered because a connecting pipe was rusted or corroded and they didn't cover corrosion. Do the laundry tubs still don't drain. A mess!

3 years ago Edited September 14, 2021

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Reply from ServicePlus Home Warranty

Thank you for contacting us with the above referenced review. We at Total Home Protection treat each review with the utmost respect and use this feedback to better serve our valued customers. If you have disputes with any of your claims, always feel free to contact [email protected]. We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors, employees, and our company. If the consumer would like to speak to someone in regards to these issues, they can contact us at 1-800-545-0402.

Jun. 22nd, 2020

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Pat wallace

Was pleased with response and follow through when I needed service on my dishwasher. Saved me about $400.

3 years ago

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Reply from ServicePlus Home Warranty

Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.

Jun. 22nd, 2020

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RAY’S appliance in Kissimmee Fla. Clermont, FL

When I called today,you guys I was on hold for about 20 min. I have been waiting 4 or 5 weeks for my order. They told me they would e mail me on progress but they haven’t. When I call even today I got a recording and it’s not the first time.

3 years ago

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Reply from ServicePlus Home Warranty

Thank you for contacting us with the above referenced review. We at Total Home Protection treat each review with the utmost respect and use this feedback to better serve our valued customers. If you are one of our vendors, please reach out to our vendor relations team at 1-800-545-0402 and they can assist you further. We are committed to providing a positive customer and vendor experience and doing the right thing for all our customers, contractors, employees, and our company. If the consumer would like to speak to someone in regards to these issues, they can contact us at 1-800-545-0402.

Jun. 22nd, 2020