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LifeTime Home Warranty

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5.6

Overall Score

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Bill Minneapolis, MN

Like most of these folks, I feel like I got scammed. They used to answer their number, but not anymore... I paid 2300.00 for a 5 year, and I think I got screwed bad. I have been trying for the past two months to get a partial refund, and not a darn thing.... Please DO Not Buy from these people.... Ever.

1 year ago Edited March 14, 2023

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Rosa Del Valle, TX

Read the fine print! They hardly cover any repairs! And you have to do the leg work to find a technician. I'm trying to cancel my contract and they are no longer responding to me. I'm hiring an attorney to get out of this scam.

1 year ago

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Lady V Markham, IL

If I could give a Zero I would the promises made by the rep Mike was all bull. They did not honor the contract refused to pay for repairs approved a submitted $400 dishwasher claim for $150 " check in the mail" that never came a d now will not answer my calls This warranty company is a rip off out fit.

1 year ago

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Marty Bocock Charlotte, NC

Excellent interaction! Looking forward to what I believe will be the best home warranty in the market.

1 year ago Edited November 8, 2022

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Sal Rafee Ardmore, PA

It's a scam! NOT a legitimate company at all! They only collect premiums and ZERO coverage -- Even with approved claims. There's NO customer service, only an operator who can't see your accounts or claims, completely useless. We need to report them for fraud!

1 year ago

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Carolyn Davis Huntington Beach, CA

So far so good. Initial contact is clear and options were given for payment method which I appreciate.

1 year ago

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Charleen Wearing

Mike M was great he explained all coverages. He was very informative i'm very happy with my coverage.

1 year ago

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jamail latson

Had a pleasure talking to your rep. He took his time and explain everything. I’m looking forward to great service.

1 year ago

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Eric Matthews Lufkin, TX

Eric M was very patient even though he had to explain some things more than once. He was professional and informative.

1 year ago

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Kendle Bayonne, NJ

Amazing company there so fast when it comes to sending technicians and they let me upgrade my freezer

1 year ago

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Jamesc Bayonne, NJ

Great company Love there technicians they come to my home so quick and there customer service is amazing

1 year ago

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LGC Bensalem, PA

I chose the company because I was assured that all of the appliances and plumbing, the electric were all covered. When I filed two claims they were denied. When I had an expert look at the contract, he said mostly everything was excluded. Stay away from this company. It is a ripoff.

1 year ago

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Ja'nasha B Perris, CA

Mike M explain why the benefits of my protection plan, additionally, offering discounts and current promotions.

1 year ago

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Mark Jones Washington, DC

This company does not represent who they say they are. buyer beware. They are under investigation in Delaware by the consumer protection unit , office of the AG. this company ripped me off! they never returned premiums- unpaid claim etc. do not use this company. if you do you will be sorry

1 year ago Edited November 18, 2022

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Paul Hoboken, NJ

Amazing company there's so fast to send technicans and there customer service is so easy to speak with

1 year ago

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Hope Palisades Park, NJ

Great customer service they send out technicians so quickly and then they allow me to use my own technicians

1 year ago

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Donna Moretti

The representative explained everything in detail, answered my questions. As of right now the company is 5*

1 year ago

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K. Sands Cedar Rapids, IA

The rep was very friendly and professional. He answered any question I had and also told me about the 3 & 5 yr plans

1 year ago

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Peter Bayonne, NJ

Awesome service they file my claims so quickly and there technicians come out so fast there customer service amazing

1 year ago

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David Jersey City, NJ

Nice customer service very fast to send technicians Great deals and promotions helped me with my fridge and garage door

1 year ago

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Beverly Marshall Katy, TX

THIS COMPANY IS A SCAM!!!!! DONOT ENTER INTO ANY CONTRACTS WITH IT! YOU CANNOT SPEAK WITH ANYONE OTHER THAN A ANSWERING SERVICE REP WHO SAYS SOMEONE WILL CALL YOU BACK! BEEN WAITING 5 DAYS AND NO RETURN CALL!! BEWARE AND DONOT USE THIS COMPANY!!!

1 year ago Edited September 16, 2022

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Kendall Robinson Gaylord, MI

I've submitted two claims, with both being denied, even though the contract says they cover. Called to cancel, said they were having "technical difficulties" , and would call back. Of course they never did. Requested a permanent stop payment on my automatic withdrawal, and contacted BBB.

1 year ago

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Sidney Vaught Roanoke, VA

It seems Lifetime Home Warranty went out of business and stiffed all their customers. I was about to file a claim for something after I paid for several years of their plan last year. Fortunately I had an alternative plan for what I needed.

1 year ago Edited August 22, 2023

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Kathy Henley Chicago, IL

Peter was very knowledgeable and answered all of my questions. He is truly an asset to your company,

1 year ago

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Mike C Queens, NY

Only gave one star becuse ZERO is not an option. Salesmaen will LIE through their teeth to get a contract. First claim DENIED, have been calling for 7 days no return calls! I'm starting to realize IGOT SCAMMED! Have an appointment with my attorny tomorrow.

1 year ago

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Angela Richardson, TX

This company does not repond to claims and all their help desk can do is submit tickets. I've been waiting 6 weeks for a resolution to a plumbing claim and cannot get anyone to return a call or get anything other than a computer generated email.

1 year ago

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Valerie Flora

Just joined but service fee is less than American Home Shield and hopefully turn around time is quicker.

1 year ago

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Randi Hudson Acworth, GA

This company is horrific. They lie LIE LIE & take ppl's money promising services that they don't give. I've had to pay companies to come out & diagnose & fix something that they're supposed to but won't. RUN, RUN RUN this place should be put out of business for scamming people. I've been trying to contact them for months & can't get a resolution.

1 year ago

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Kathy Sims Little Rock, AR

I had great customer service and I would recommend this Life Time Home Warranty to my family and friends.

1 year ago

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John fibers Belleville, NJ

My plumbing claim got solved in one day so no more leak and happy customer. Thanks for the speedy response time

1 year ago

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David Charlotte, NC

Telephone experience joining LifeTime was very easy. I won't know more until I start using the warranty.

1 year ago

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Pam Garland Dallas, TX

DO NOT BUY THIS WARRANTY! TO DATE, THEY OWE ME OVER 200.00 BECAUSE THEY KEEP CHARGING ME FOR A WARRANTY I CANCELED IN MARCH. CALL AT LEAST ONCE A WEEK. CAN'T TALK TO ANYONE WHO COULD HANDEL THE ISSUE. They tell me they will write a ticket and someone will call me back! NEVER HAPPENS! NO CUSTOMER SERVICE AND THEY ARE THIEFS!

1 year ago

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Jerry Adams Fort Smith, AR

Totally non-responsive company. Paid them $2000 up front for nothing. Refused my claim, wouldn't let me cancel although I was within their timeframe and followed all their cancellation requirements. They didn't even have the decency to respond to 3 letters, emails, texts and phone calls. I lost $2000. Don't do the same.

1 year ago Edited February 21, 2023

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Joe Patterson Charles Town, WV

Scott C has been a blessing in responding to all my questions. Even though he sold me my policy in Sept he continues to answer my questions.

1 year ago

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Bill Lane Moncton, NB

I selected the company based on online ratings as being in the top 2 The representative was knowledgeable about the products.

1 year ago Edited September 13, 2022

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Nathan Currier Salt Lake City, UT

The enrollment process was efficient and really straight forward. I had my policy activated within 24 hours. I’m pleased so far!

1 year ago

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Alexander Kwok Lynnwood, WA

Great reviews from other customers persuaded me to enrolling. Appears to be more responsive than other home warranty service providers.

1 year ago

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Carolyn Mchugh Quinton, VA

My account manager was a great salesman. Haven’t used the services yet, so I’ll let you know in a few months if they live up to the sales pitch.

1 year ago

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Lori Bizor Duncanville, TX

Steven C was Amazing! He did an Awesome Job with me making the decision to make Life Time Home Warranty my warranty company.

1 year ago

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Cyndi Anderson Victoria, TX

I needed to add some coverage today and after one message it was done. Very efficient service and would recommend to everyone.

1 year ago Edited June 28, 2022

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Ashok Roanoke, VA

Very professional gave clear answers to my questions. Explained everything in detail and properly. Overall a very positive experience.

1 year ago

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Angela Cannon Hickory, NC

This company is a scam. I tried to purchase ONE home warranty at $549.00, I never received and email confirming the warranty. I tried to call several times. Goes straight to voicemail. I have FOUR $699.00 charges on my card.

1 year ago

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Steven Houston, TX

Do not go with this company. They will never deposit your check nor will they respond to help you out. Been four months and reissued checks ongoing but not even making a slight progress with them. Stay away!

1 year ago

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Toumaj Zarei Las Vegas, NV

Do not waste your money they will not pay you a single dollar even if they approve your claim I have been waiting 6 months to get pay for approval clam and 4 months for them to respond to my another claim.

1 year ago

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Jeffrey Robicheaux Nampa, ID

Agent was great and well informed. Explained policy, deductibles and coverages to me.

1 year ago

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Cynthia C North Richland Hills, TX

The salesman was very informative and helpful. I look forward to the peace of mind with lifetime home warranty

1 year ago

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Omid Yousefian Los Angeles, CA

One of the worst companies I have ever worked with! I have requested an AC issue and no one has got back to me in over one month! Very poor customer service. Will definitely cancel my membership and request full refund.

1 year ago

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Brenda Finley Enterprise, AL

The customer service representative was very helpful and informed me about everything

1 year ago

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Cheryl Claus Vail, AZ

Like the professional service they offer. Won't have to worry about getting things repaired.

1 year ago

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Lorenza Carter Covington, VA

Great customer service! Plans were well described. Have yet to see about actual technician work.

1 year ago