Name: Landmark Home Warranty
Rating: 3.3

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Ramon Gonzalez Phoenix, AZ

Always friendly, professional services.

5 years ago

Reply from Landmark Home Warranty

Dear Ramon,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 10th, 2018

star star star star star

Alfred G Sahuarita, AZ

Outstanding service, customer commitment

5 years ago

Reply from Landmark Home Warranty

Dear Alfred,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 31st, 2018

star star star star star

Kay Bunmungmee Waxahachie, TX

very professional and prompted response.

5 years ago

Reply from Landmark Home Warranty

Dear Kay,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 30th, 2018

star star star star star

JUAN Arellano

Very prompt and helpful. So easy the request process.

5 years ago

Reply from Landmark Home Warranty

Dear Juan,

We are glad to see that our agents and contractors have been able to provide you with helpful service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 9th, 2018

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Juan Cains Rhome, TX

Excellent customer service, quick response

5 years ago

Reply from Landmark Home Warranty

Dear Juan,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 7th, 2018

star star star star star

Tiffany Champieux Round Rock, TX

Easy experience and helpful people. Good communication.

5 years ago

Reply from Landmark Home Warranty

Dear Tiffany,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 7th, 2018

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Chris Fowler Logan, UT

I have had no troubles so far in the two claims I’ve made with Landmark.

5 years ago

Reply from Landmark Home Warranty

Dear Chris,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 7th, 2018

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Doreen Salt Lake City, UT

They were easy to work with and got the job done right!

5 years ago

Reply from Landmark Home Warranty

Dear Doreen,

We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 3rd, 2018

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Eliseo Austin, TX

Great response time, went over options and cover with me.

5 years ago

Reply from Landmark Home Warranty

Dear Eliseo,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 23rd, 2018

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Nicholas Wilson Riverton, UT

Quick to respond to claim made. Landmark had great customer service.

5 years ago

Reply from Landmark Home Warranty

Dear Nicholas,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 16th, 2018

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Allie Austin, TX

Easy to schedule a service request, gave clear expectations of next steps

5 years ago

Reply from Landmark Home Warranty

Dear Allie,
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.
Thank you,
Cheyenne Rapier
Customer Relations Manager

Jul. 5th, 2018

star star star star star

S.W. Spring, TX

Excellent network of contractors that landmark uses!

5 years ago

Reply from Landmark Home Warranty

Dear S.W.,

Thank you for taking the time to rate us! We are glad to see that our contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 5th, 2018

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Jeanie Houston, TX

I am not happy with it because the contractors they hire is not efficient and also their premium is raised every year.

6 years ago

Reply from Landmark Home Warranty

Hello Jeanie,

Thank you for taking the time to rate and review us. We greatly appreciate your feedback and are sorry to hear you feel this way. If there is a time you are unhappy with the contractor you are assigned to, you can reach out to Landmark to express your concerns. We will then make the reasonable efforts to make the necessary adjustments.

As for the pricing, it is not often they are changed. Landmark has recently updated the warranty to add more coverage than we had before.

Please do not hesitate to reach out to directly at for any questions, comments, or concerns you may have.

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Mar. 19th, 2018

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Jeremiah Sexton

Short conversation that was efficient for my needs.

6 years ago

Reply from Landmark Home Warranty

Jeremiah,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you efficiently! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 27th, 2018

star star star star star

Eman elmatari McKinney, TX

Very good appointments Quick service Professional

6 years ago

Reply from Landmark Home Warranty

Eman,

Thank you for the great feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to helping in the future. Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen | Customer Relations Manager |

Feb. 2nd, 2018

star star star star star

Carla Salt Lake City, UT

It is so easy to start a claim. Super easy instructions.

6 years ago

Reply from Landmark Home Warranty

Carla,

I am so pleased to hear that our processes in opening a claim were easy for you! We do all that we can to eliminate the stress of getting a contractor to your home.

Please don't hesitate to reach out for whenever you may need us again!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Jan. 16th, 2018

star star star star star

Lena Gamble Brigham City, UT

Prompt professional courteous and efficient

6 years ago

Reply from Landmark Home Warranty

Lena, Thank you for taking the time to rate us. We appreciate it! Landmark strives to better our services for our homeowners and value your feedback. We hope to continue providing remarkable customer service for you! Don't hesitate to reach out to us for any of your future needs. Thank you, Tiffany Nguyen | Customer Relations Manager |

Feb. 1st, 2018

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Kathleen Rohn Salt Lake City, UT

Fast. Easy to file a claim. People are professional.

6 years ago

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Scott American Fork, UT

Great to work with and easy to file claims.

6 years ago

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Eagle Egg Lewisville, TX

They are efficient and responsive to my needs.

6 years ago

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James Richards Nampa, ID

Extremely helpful, courteous and efficient.

6 years ago

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d. trieber Maricopa, AZ

They respond immediately. Never wait long for services.

6 years ago

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Az homeowner Phoenix, AZ

They are prompt and on the ball when handling problems

6 years ago

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Leo Boise, ID

They were prompt in taking care of me when needed.

6 years ago

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Roger Sheley Portland, OR

They are fast, honest, and pay their fair share.

6 years ago

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Sarah Myrtle Creek, OR

They were knowledgeable and nice. They also called to see how everything went.

6 years ago

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Britteni Chandler, AZ

Great service and prompt attention to service calls.

6 years ago

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Mabel Gilbert, AZ

Excellent Service. Great Customer Services

6 years ago

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Tyler Andrus Midvale, UT

Very helpful and efficient in helping us get our house rekeyed.

6 years ago

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Feruza Bektemirova Sandy, TX

Always a great service. A very happy customer

6 years ago

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Deirdre LaGuardia Phoenix, AZ

Landmark is so easy to work with and very helpful!

6 years ago

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G Merritt Humble, TX

Carlos was great in helping me decide the products I needed

6 years ago

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Veera Kistupati Boise, ID

We have great experience in pre-check up and inspection

6 years ago

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Michael Henthorne Philomath, OR

Landmark provides great service w/o hassles.

6 years ago

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daniel mendoza Chicago, IL

Great service and friendly agents and technicians

6 years ago

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Tamara Freeman

Verycourteous and prompt service always?

6 years ago

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Marilyn Greer Saint George, UT

We have been very satisfied with their service when we needed it.

5 years ago

Reply from Landmark Home Warranty

Dear Marilyn,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 23rd, 2018

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Verified Customer

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Amanda Kay Sanders Humble, TX

Unreliable contractors, csr called me a liar

1 year ago

Reply from Landmark Home Warranty

Dear Ms. Sanders, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. We have confirmed that Landmark has explained coverage, and we are also available if we may offer additional assistance. Thank you again for your consideration. Landmark Home Warranty

Aug. 29th, 2022

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Verified Customer

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Jenny Wissman Portland, OR

Everytime I have a repair person the problem is never fixed

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Wissman, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your service history firsthand. Our top priority is customer satisfaction and to service our valued homeowners as quickly as possible, and we sincerely regret the frustration. We have confirmed a check has been processed on your behalf for replacement of the air conditioning system. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Sep. 24th, 2021

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Verified Customer

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Jai Coppell, TX

Timeliness and contractors are not legit

2 years ago

Reply from Landmark Home Warranty

Dear Jai, We would like to offer our personal assistance in the matter. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the plan number or property address to [email protected]? Thank you for your time and consideration. Landmark Home Warranty

Sep. 13th, 2021

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Verified Customer

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Cindy Miles Caldwell, ID

Not a fair company and also have questionable contractors

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Miles, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Your satisfaction is always our top priority, and we sincerely regret the frustration. We have left you a voice message seeking to address your concerns and offer our personal assistance. We are also available 24/7, 365 days a year and always happy to help you in the moment. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Aug. 6th, 2021

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Verified Customer

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William Fehlberg Midvale, UT

I've been waiting 20 days for a response to my complaint

2 years ago

Reply from Landmark Home Warranty

Dear Mr. Fehlberg, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction remains at the forefront of our priorities and we regret the frustration. Please know we appreciate the opportunity to provide our personal assistance to resolve your concerns and hope to restore your faith in the wonderful services Landmark has to offer. Thank you again for your consideration and allowing Landmark the opportunity to provide you with this information. Landmark Home Warranty

Jun. 7th, 2021

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Verified Customer

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J

Not able to fix my problem and won't use a new tool..

3 years ago

Reply from Landmark Home Warranty

Dear J, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Please know our top priority is customer satisfaction and to service you as quickly as possible, and we sincerely regret the frustration. Please be assured we have reviewed the service history for the tankless water heater and are happy to report it was submitted for replacement and a check was processed on your behalf to aid in replacing the tankless water heater. Thank you again for your patience and understanding, and for allowing Landmark to the opportunity to serve you. Landmark Home Warranty

Dec. 22nd, 2020

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Verified Customer

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Andrew Fairbanks

The worst experience on one claim. Terrible communication.

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Fairbanks, Thank you for bringing this information to our attention and allowing Landmark Home Warranty the opportunity to review your situation firsthand. Your feedback is extremely important, and we apologize for the frustration regarding miscommunication from the service contractor. Please know we have confirmed the service request for the electrical system was reassigned to different contractor and we appreciate your patience throughout this process. Thank you again for your consideration. We truly value your loyal business and sincerely hope to restore your trust in Landmark and the great service we offer. Landmark Home Warranty

Dec. 14th, 2020

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Verified Customer

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Phillip Tannehill

Very dis organized , hard to speak to anyone

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Tannehill, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Please know our number one priority is customer satisfaction and to service you as quickly as possible, and we sincerely regret the frustration. Please be assured we have promptly processed a check on your behalf for replacement of the Kitchen Refrigerator. Thank you again for your understanding and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Nov. 19th, 2020

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Verified Customer

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Regina Daniels

Still having issues no one is calling me back.

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Daniels, Thank you for bringing this information to our attention and allowing Landmark Home Warranty the opportunity to review your situation firsthand. Our top priority is to service you as quickly as possible, while providing a level of service that exceeds your expectations, and we sincerely regret the frustration. Please know we have received confirmation from you, accepting cash in lieu of replacement for the kitchen refrigerator, and a check has been processed on your behalf. Thank you again for your consideration and patience, and allowing Landmark to provide you with this information. Landmark Home Warranty

Oct. 8th, 2020

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Verified Customer

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Larry E Dixon

Poor follow through. Takes forever. No contact person.

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Dixon, Thank you for bringing your situation to our attention and allowing Landmark the opportunity to review your situation firsthand. It is our constant endeavor to ensure your calls to Landmark are answered as quickly as possible, and we appreciate your patience in holding during these extraordinary times. Please know we have left you a voice message today seeking to address your concerns and offer our personal assistance. Thank you again for consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Sep. 26th, 2020

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Verified Customer

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Sarajane Eisen

very poor customer service and follow through

4 years ago

Reply from Landmark Home Warranty

Dear Sarajane,

I am sorry to hear that you feel this way. I would like the opportunity to review your service request in more detail to better address your concerns. Your feedback is taken very seriously. It provides great insights on how we can improve as a company to better serve our homeowners. Please reach out to me directly at customerrelations@landmarkhw. com.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 26th, 2020

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Verified Customer

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Bonnie Martinez Spring, TX

Poor service regarding my air conditioner

4 years ago

Reply from Landmark Home Warranty

Dear Bonnie,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your air conditioner. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 2nd, 2019

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Verified Customer

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Anonymous

charged my card without prior authorization or work order

4 years ago

Reply from Landmark Home Warranty

Dear Homeowner,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 27th, 2019