Name: Landmark Home Warranty
Rating: 3.3

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Verified Customer

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Robbie Wilson Richardson, TX

Did not show to fix, failed to notify me that repairs will be rescheduled.

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Wilson, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Your satisfaction is always our top priority, and we sincerely regret the frustration. Please know we have confirmed the repairs have been scheduled, and we will continue to monitor your service request to ensure resolution. Thank you again for your consideration. Landmark Home Warranty

Mar. 15th, 2021

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Colleen West Jordan, UT

I am having a hard time with a current claim.

3 years ago

Reply from Landmark Home Warranty

Dear Colleen, We would love to offer our personal assistance in the matter. However, we cannot find a Landmark service plan under the name provided. May we please ask you to forward the contract number or property address to [email protected]? Thank you for your consideration. Landmark Home Warranty

Mar. 10th, 2021

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Disappointed

There was no communication when I put in a claim.

3 years ago

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Unsatisfied

Horrible coverage, doesnÕt match whatÕs spelled out in contract.

3 years ago

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Rick

You really screwed up the service on my garbage disposal.

4 years ago

Reply from Landmark Home Warranty

Dear Rick,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at with your property address.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Nov. 22nd, 2019

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Verified Customer

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Chase

They promised something they didn't deliver on and refused to help.

4 years ago

Reply from Landmark Home Warranty

Dear Chase,

I am sorry to hear this. I would be happy to review your concerns in more detail. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 22nd, 2019

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Verified Customer

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Kayla

Coverage isnt awesome and their contractors arent the best.

4 years ago

Reply from Landmark Home Warranty

Dear Kayla,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 25th, 2019

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Anonymous

They could not get the contractor to come to my house.

4 years ago

Reply from Landmark Home Warranty

Dear Homeowner,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that we were unable to provide you with a contractor. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Verified Customer

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Kevin H.

They use low-end contractors that can't fix the issues in my home.

4 years ago

Reply from Landmark Home Warranty

Dear Kevin,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Jon

Treated like crap by staff and the tech. I will be canceling my service.

4 years ago

Reply from Landmark Home Warranty

Dear Jon,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Shayna Sandy, UT

They sent us a bad company who walked out on us and did no work.

4 years ago

Reply from Landmark Home Warranty

Dear Shayna,

I am sorry to hear about your experience. It is not the service we intend to provide. I would like to review your service requests in more detail to better address your concerns. I am unable to find your warranty with your name. Please reach out to me directly at with your property address.

I look forward to hearing from you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 20th, 2019

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Joe Salgado

Too many out of pocket expenses. Not happy with service.

5 years ago

Reply from Landmark Home Warranty

Dear Joe,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 16th, 2019

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Anonymous

Did not seem to care about our needs. Double speak.

5 years ago

Reply from Landmark Home Warranty

Dear Homeowner,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 10th, 2019

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Tori Lewis

I pay them every month and they send the worst companies out to me.

5 years ago

Reply from Landmark Home Warranty

Dear Tori,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 10th, 2019

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Verified Customer

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Lauretta Liane

Every time we called with an issue we were told it wasn't covered

5 years ago

Reply from Landmark Home Warranty

Dear Lauretta,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Mar. 20th, 2019

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Sonia

Plumbing issue may have not been resolved satisfactorly.

5 years ago

Reply from Landmark Home Warranty

Dear Sonia,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 24th, 2019

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Verified Customer

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Tom Newton Georgetown, TX

You do not cover anything that is under factory warranty

5 years ago

Reply from Landmark Home Warranty

Dear Tom,

I am sorry to hear that you feel this way. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 19th, 2018

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Tom Green Valley, AZ

There were to many exceptions to the warranty

5 years ago

Reply from Landmark Home Warranty

Dear Tom,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 5th, 2018

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Ursula Elrod Austin, TX

Horrible Customer Service, very sarcastic, and rude, and condescending

5 years ago

Reply from Landmark Home Warranty

Dear Ursula,
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your recent service. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .

Thank you,

Cheyenne Rapier
Customer Relations Manager

Sep. 24th, 2018

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Mrs. John

They didn't provide the coverage we had been told we were getting.

5 years ago

Reply from Landmark Home Warranty

Dear Mrs. John,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 5th, 2018

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Tony

They never gave me my credit and they won't cover any of my claims.

5 years ago

Reply from Landmark Home Warranty

Dear Tony,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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Lisa Chaney

Service provider was incompetent, never came back or called for over 3 weeks.

5 years ago

Reply from Landmark Home Warranty

Dear Lisa,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with the contractor. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Beggs

Denied service that should have been covered

5 years ago

Reply from Landmark Home Warranty

Dear Beggs,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your service request. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 16th, 2018

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Verified Customer

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Lee McKenzie

Terrible service in two seperate scenarios. Will not use again

5 years ago

Reply from Landmark Home Warranty

Dear Lee,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at .

I look forward to hearing from you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 16th, 2018

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Mike

Doesn't save me much money when I need them.

5 years ago

Reply from Landmark Home Warranty

Dear Mike,

Thank you for taking the time to rate and review us. We have an overall approval rate of 97% in covered claims. There may be out of pocket expenses during a covered repair. These are typically parts that are not covered under the warranty. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 16th, 2018

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Clint Hughey

I have now had 3 claims and none of them have been helpful at all!

6 years ago

Reply from Landmark Home Warranty

Dear Clint,

Thank you for taking the time to rate and review us. I am sorry to hear we have not been helpful to you. I would like to speak with you directly about your concerns. Please reach out to me at .

I look forward to the opportunity to assist you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 1st, 2018

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Verified Customer

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Ada

We have received extremely poor customer service and long hold times

6 years ago

Reply from Landmark Home Warranty

Dear Ada,

I am sorry to hear of your experiences with our customer service. We appreciate the time you have taken to share your feedback. It is taken very seriously and I would like to look into your concerns in more detail. Please reach out to me directly at .

I look forward to the opportunity to assist you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 1st, 2018

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Verified Customer

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Prashant Narain and NirmalaAryal

Most of the appliances in the house is not covered by Landmark.

6 years ago

Reply from Landmark Home Warranty

Hello Prashant and Nirmala,

Thank you for taking the time to rate us. We appreciate your feedback. The warranty does cover your major appliances such as: air conditioning and heating system, and water heaters. We also cover smaller appliances such as: garage door, garbage disposal, dishwasher, over, range and cooktop, microwave, refrigerator, washer, dryer, and central vacuum. Along with your appliances, we cover the electrical and plumbing within the perimeter of your homes foundation.

Is there a specific appliance you are looking for? I would be happy to answer any coverage questions you may have. You can reach me directly at .

I look forward to hearing from you.

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Mar. 8th, 2018

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Pat Austin, TX

They refuse to fix things that are not working properly.

6 years ago

Reply from Landmark Home Warranty

Pat,
Thank you for your honest feedback! I am sorry to hear that you are not satisfied with our coverage that we offer. I would like to be able to go over our coverage in detail with you. Please reach out to me directly at so that we can go over the details of your coverage.

Thank you,

Cheyenne Rapier
Customer Relations Manager

Feb. 12th, 2018

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Mike North Salt Lake, UT

Landmark Home Warranty is not consistent with their claims process.

6 years ago

Reply from Landmark Home Warranty

Mike, I apologize for the inconsistencies. I want to be sure this does not continue and would like to go over your experience in more detail. You can reach me directly at . Thank you for your review! Tiffany Nguyen | Customer Relations Manager

Jan. 26th, 2018

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JCF Richmond, UT

Not happy with the way that they got out of paying a claim that I had.

6 years ago

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Tyler New York, NY

Poor communication and follow up with me, (the home owner), and the contractor.

6 years ago

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Anonymous Phoenix, AZ

You ignore my billing questions. I will not be signing up again.

6 years ago

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Frank

They took way too long to process my problem

6 years ago

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Ken Maricopa, AZ

Awful service; a high of 102 w/ a/c failure does not constitute an emergency!

6 years ago

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me

always have to wait a week to get service

6 years ago

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Ken and Melissa Irvin Dallas, TX

slow at processing and approving repairs

6 years ago

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Kristine Murray Mesa, AZ

Items not covered, poor customer service,

6 years ago

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Brittany Jackson Liberty Hill, TX

Too much of long hold times and miscommunicated product!

6 years ago

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Eric Trevino Mesquite, TX

Never returned my calls for approval on repair. Just left me hangin

6 years ago

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Albert Hilliard Spring, TX

I am pleased with the service. It is worth the money.

1 year ago

Reply from Landmark Home Warranty

Dear Mr. Hilliard, Thank you so much for the 5 star review and sharing such positive testimony regarding your customer service experiences with Landmark Home Warranty over the last 5 years! Our top priority is your satisfaction and to provide best in class service, from the first call for service to the completed repair, and we sincerely appreciate the wonderful feedback. On behalf of the entire team, thank you again for choosing Landmark! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty

Feb. 10th, 2023

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Dick Gallagher St. George, UT

Chris S was very easy to work with as I signed up.

1 year ago

Reply from Landmark Home Warranty

Dear Mr. Gallagher, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Chris. We are so happy that you found ease creating your warranty plan and we are overjoyed with the opportunity to assist with all your home warranty and home services needs. We have also shared your rave review with Chris, and they are extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Sep. 2nd, 2022

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Edward Los Angeles, CA

Quick to respond to trouble calls. Friendly staff..

1 year ago

Reply from Landmark Home Warranty

Dear Edward, Thank you so much for the 5 stars and positive testimony regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again! We truly value your business, and we look forward to serving you in the future. Landmark Home Warranty

Sep. 1st, 2022

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Janna Abraham Eugene, OR

Cynthia F was so kind and helpful. A great agent!

1 year ago

Reply from Landmark Home Warranty

Dear Ms. Abraham, Thank you so much for the 5 stars and sharing such wonderful testimony regarding your customer service experiences with Landmark Home Warranty and Cynthia! Our number one priority is your complete satisfaction, and we are happy to hear how pleased you are with ease you found in renewing your warranty plan. We agree! Cynthia is very helpful and professional and your kind words really made her day. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Jul. 21st, 2022

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Kuo Bruce Boerne, TX

Had great service with Ms. Cynthia F

1 year ago

Reply from Landmark Home Warranty

Dear Mr. Bruce, Thank you for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Cynthia. Your satisfaction and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. Please know Cynthia loved the positive feedback, and she enjoyed providing you with her personal assistance. We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jul. 14th, 2022

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Daniel Benitez Tucson, AZ

Customer service was excellent and saved me $195.

1 year ago

Reply from Landmark Home Warranty

Dear Mr. Benitez, Thank you so much for the 5 star review and sharing such positive remarks regarding your customer service experiences with Landmark Home Warranty! Our number one priority is customer satisfaction, and we love hearing about your experience and the value you find in the services we offer. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jul. 7th, 2022

star star star star star

Lisa Lee Lake Havasu City, AZ

The sales rep was extremely knowladgeable and very helpful

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Lee, On behalf of the entire team, thank you so much for the 5 stars and wonderful testimony regarding your customer service experiences with Landmark Home Warranty! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

May. 4th, 2022

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Michele CL Oakland, CA

Christopher S delivers the absolute best customer service!

2 years ago

Reply from Landmark Home Warranty

Dear Michele CL, Thank you so much for the 5 stars regarding your great customer service experiences with Landmark Home Warranty and Christopher! Customer satisfaction is our utmost priority, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We agree! Christopher is incredible and he enjoyed speaking with you and loved the positive recognition. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Apr. 30th, 2022

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Michelle Mallinson West Valley City, UT

Convenience and peace of mind Cynthia F

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Mallinson, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Cynthia! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide peace of mind. Please know Cynthia loved the positive feedback, and she enjoyed providing you with her personal assistance. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you again. Landmark Home Warranty

Mar. 14th, 2022

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Nidhi Mandare McKinney, TX

Poor customer service. They just put you on hold for hours without any call back option or telling you how long the wait time would be.

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Mandare, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand, and also being so receptive to our call. Your satisfaction is our utmost priority, and we sincerely regret the frustration. Per our conversation, we believe we have effectively addressed your concerns, and we always appreciate the opportunity to answer your questions and assist you with all your home warranty and home services needs. Thank you again for your consideration. Landmark Home Warranty

Mar. 9th, 2022