Name: Landmark Home Warranty
Rating: 3.3

star star star star star

Calvin and Joyce

Great Customer Service!! And they were fast and completing the job

5 years ago

Reply from Landmark Home Warranty

Dear Calvin and Joyce,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 27th, 2018

star star star star star

Jesus Salazar Kennedale, TX

Very good service and professional on time and help me to resolve my problems

5 years ago

Reply from Landmark Home Warranty

Dear Jesus,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Nov. 9th, 2018

star star star star star

Brenda Yuma, AZ

They have followed through to check on things. Very impressed.

5 years ago

Reply from Landmark Home Warranty

Dear Brenda,

Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Nov. 6th, 2018

star star star star star

Steve Meridian, ID

Service was excellent, quick and always on top of when my appointments are.

5 years ago

Reply from Landmark Home Warranty

Dear Steve,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 23rd, 2018

star star star star star

Craig Brockhouse San Antonio, TX

Excellent experience. Really took care of my needs and my concerns.

5 years ago

Reply from Landmark Home Warranty

Dear Craig,

Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 18th, 2018

star star star star star

Carlos Calderon Montgomery, TX

Quick to handle questions and claims. Professional and friendly

5 years ago

Reply from Landmark Home Warranty

Dear Carlos,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 16th, 2018

star star star star star

Katie Shaw Pearland, TX

So far customer service has been great. Communication is easy and clear.

5 years ago

Reply from Landmark Home Warranty

Dear Katie,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 6th, 2018

star star star star star

Elizabeth Pond Eugene, OR

Landmark is always friendly and quick to dispatch repair workers.

5 years ago

Reply from Landmark Home Warranty

Dear Elizabeth,

We are glad to see that our agents and contractors have been able to provide you with timely service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 5th, 2018

star star star star star

Mohsen Sharifzadeh

I am pleased with them! They make things very easy for customers.

5 years ago

Reply from Landmark Home Warranty

Dear Mohsen,

We are pleased to hear we were able to make it easy for you to get service on your home! We appreciate your feedback and hope to continue to provide remarkable service and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you!

Tiffany Nguyen
Customer Relations Manager

Aug. 8th, 2018

star star star star star

Rose Lee Wentz Nampa, ID

They have someone on the way to fix whatever you need very quickly.

5 years ago

Reply from Landmark Home Warranty

Dear Rose,

We are glad to see that our agents and contractors have been able to provide you with 5-star service and a peace of mind for your home. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 27th, 2018

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Angela Dittmar Midvale, UT

Three failed attempts at getting my dishwasher fixed. Landmark claims the contractor is on the way, only to find out he's never been booked.

5 years ago

Reply from Landmark Home Warranty

Dear Angela,

I am sorry to hear about your experience. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it.

I would like to go over the details of your concerns with you to appropriately address them. Please reach out to me directly at .

I look forward to hearing from you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 19th, 2018

star star star star star

James Bohn Ogden, UT

Great service was quick to diagnose the problem and get it back working again

5 years ago

Reply from Landmark Home Warranty

Dear James,

We are glad to see that our agents and contractors have been able to provide you with timely 5-star. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 16th, 2018

star star star star star

Riley Williams Clearfield, UT

Landmark is always great to deal with! Only warranty company I will be using .

5 years ago

Reply from Landmark Home Warranty

Dear Riley,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 10th, 2018

star star star star star

Adriano College Station, TX

Excellent!! My problem was solved very quickly!! Very satisfied!!

5 years ago

Reply from Landmark Home Warranty

Dear Adriano,
Thank you for the feedback! I am pleased to hear that we have been able to service you in a timely manner. We are pleased to hear we have another opportunity to provide you remarkable service for! Thank you for your continuous support.
Sincerely,
Cheyenne Rapier
Customer Relations Manager

Jul. 2nd, 2018

star star star star star

Dennis Stewart Saint George, UT

remarkable very nice folks quick service explained policy kept in touch

5 years ago

Reply from Landmark Home Warranty

Dear Dennis,

We are glad to see that our agents and contractors have been able to provide you with prompt 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 26th, 2018

star star star star star

Jim Myers Conroe, TX

Was impressed afte talking to them and information about their company.

5 years ago

Reply from Landmark Home Warranty

Dear Jim,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2018

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W Riverton, UT

Everytime I call, I know I'm going to have to fight with them on everything. We've had issues with our home and it's like pulling teeth literally everytime we call.

5 years ago

Reply from Landmark Home Warranty

Dear W,

I am sorry to hear that you feel this way. I would like to discuss the details of your concerns and go over any questions you may have on coverage. To appropriately address them, please reach out to me directly at .

Thank you for taking the time to share your feedback. I look forward to hearing from you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 29th, 2018

star star star star star

Tony Flores Meridian, ID

They send experience workmen,people who can do the repairs or replacements.

6 years ago

Reply from Landmark Home Warranty

Tony,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5- star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 5th, 2018

star star star star star

Mike Libbey Phoenix, AZ

Landmark has been great so far handling claims and getting work completed.

6 years ago

Reply from Landmark Home Warranty

Mike, Thank you for taking the time to rate us. We appreciate it! Landmark strives to better our services for our homeowners and value your feedback. We hope to continue providing remarkable customer service for you! Don't hesitate to reach out to us for any of your future needs. Thank you, Tiffany Nguyen | Customer Relations Manager |

Feb. 1st, 2018

star star star star star

Rosanne Peoria, AZ

There when I needed help. Fixed what was broken. Thank you!

6 years ago

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Jennifer Glueck Sun City, AZ

No service if you have a problem on a Sunday. If you end up with a major problem, they find a reason not to cover it. Left with an $8000 bill!!! NOT renewing our warranty!

6 years ago

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Whitney Fulton South Jordan, UT

Quick and efficient service when our furnace stopped working!

6 years ago

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John Ramos Yuma, AZ

great costumer service and their contractors are very professional

6 years ago

star star star star star

Amanda Amouzougan Boise, ID

Stays in contact and double checks things have been taken care of.

6 years ago

star star star star star

Summerson Kingman, AZ

The online claim process was very easy. The contractor was dispatched timely.

6 years ago

star star star star star

Gene San Marcos, TX

Great help in rekey after move, have not had any other experance

6 years ago

star star star star star

Cristi Kingwood, TX

Huge customer service improvement through out the entire process. Very happy

6 years ago

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Larry Phoenix, AZ

Overall quick repsonse and follow up. The representatives are friendly and knowledgable!

6 years ago

star star star star star

Jason Junction City, OR

They are very responsive and helpful with repairs in my home.

6 years ago

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Cathey Arechiga Buckeye, AZ

I was under the impression my warranty covered all major appliances but it does not.

6 years ago

star star star star star

Paula St George, UT

Timeliness and good response as well as being very courteous and helpful

6 years ago

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Downum Plano, TX

Easy to work with. Very responsive and customer service representatives are excellent

6 years ago

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Anonymous Henderson, NV

So far, so good. Haven't used the service very much. No serious problems with my covered items.

6 years ago

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Feruza Bektemirova Round Rock, TX

Always prompt with responses to service requests, customer friendly, reasonable prices

6 years ago

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Richard Katy, TX

Good service so far. Used for tune up of air conditioning and heating system.

6 years ago

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Jerry Storms Nampa, ID

I was happy with the service it actually took longer than I wanted but in the end it was good.

6 years ago

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Gail Esposito Hurst, TX

They seem to be very efficient. Following up on requests and such. Wonderful customer service.

6 years ago

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Elaine jennings North Richland Hills, TX

Schedules appointment quickly Have been pleased with companies they have sent to me

6 years ago

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Emily Taylorsville, UT

They have handled each service request with promptness and professionalism.

6 years ago

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Jolene Carlson Austin, TX

It is refreshing to be served by kind, gifted, capable people. Thank you!

6 years ago

star star star star star

Ahsan Khan Oklahoma City, OK

supportive and knowledgeable staff with lots of information pertaining to my property

2 years ago Edited August 22, 2022

Reply from Landmark Home Warranty

Dear Mr. Khan, Thank you so much for the 5 star review and providing such thoughtful remarks regarding your customer service experiences with Landmark Home Warranty and our service professionals! Our top priority is your satisfaction and to provide best in class service, from the first call to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. On behalf the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Mar. 8th, 2022

star star star star star

Tilda Saint George, UT

Bought a new home and HVAC went out in the winter, they took care of it within that week.

5 years ago Edited September 14, 2021

Reply from Landmark Home Warranty

Dear Tilda,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 27th, 2018

star star star star star_border

Dave Brinton

Purchased on the advice of the Real Estate Agent. Found a leak, and it was well worth the investment.

5 years ago Edited September 14, 2021

Reply from Landmark Home Warranty

Dear Dave,

We are glad to see that our contractors have been able to provide you with 4-star service with your plumbing leak. We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 27th, 2018

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Verified Customer

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Rb Hillsboro, OR

I was overcharged 4 times for 1 service call

1 year ago

Reply from Landmark Home Warranty

Dear Rb, We would like to offer our personal assistance in the matter. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the plan number or property address to [email protected]? Thank you for your time and consideration. Landmark Home Warranty

Nov. 17th, 2022

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Verified Customer

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Jesse Valdez Salt Lake City, UT

Been having horrible experiences, poor wait times, no help, wasting my money

1 year ago

Reply from Landmark Home Warranty

Dear Mr. Valdez, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret any frustration. We have left you a voice message seeking to address your concerns and offer our personal assistance. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Aug. 30th, 2022

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Verified Customer

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Cary Tower Bruni, TX

Every time someone comes out there is an extra cost by the servicing company

1 year ago

Reply from Landmark Home Warranty

Dear Ms. Tower, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret any frustration. We have confirmed that Landmark has explained coverage, and we are also available if we may offer additional assistance. Thank you again for your consideration. Landmark Home Warranty

Jun. 28th, 2022

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Verified Customer

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Nercy Mercado Yuma, AZ

My current claim was denied and I have not received response to my question.

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Mercado, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your service history firsthand. Our top priority is customer satisfaction and to service our valued homeowners as quickly as possible, and we sincerely regret the frustration. Please know we have confirmed a check has been processed on your behalf for the plumbing repairs. Thank you again for your consideration and allowing Landmark the opportunity to provide this information. Landmark Home Warranty

Sep. 24th, 2021

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Verified Customer

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Nabors The Colony, TX

They don't pay for nothing I have filded 3 times and got nothing out of them

2 years ago

Reply from Landmark Home Warranty

Dear Nabors, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your service history firsthand. Our top priority is customer satisfaction and providing comprehensive coverage, and we sincerely regret the frustration. Landmark has confirmed the malfunction you were experiencing was not the result of normal usage, and coverage was not extended in accordance with the service plan. Thank you again for your consideration and allowing Landmark the opportunity to provide this information. Landmark Home Warranty

Aug. 7th, 2021

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Verified Customer

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Madeleine Rimrock, AZ

Refusal to install new toilets at the request of the plumber

2 years ago

Reply from Landmark Home Warranty

Dear Madeleine, Landmark is actively searching for your information to review the situation firsthand. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the contract information to [email protected]? Thank you for your consideration. Landmark Home Warranty

Jul. 8th, 2021

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Verified Customer

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Neil Peterson Santaquin, UT

Slow to answer calls and you sit on hold way too long.

2 years ago

Reply from Landmark Home Warranty

Dear Mr. Peterson, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction and ensuring your calls are answered as quickly as possible is our constant endeavor, and we regret the frustration. We are happy to report the service request for the oven was completed, and we encourage you to connect with Landmark through the online portal for assistance as an alternative to holding. Thank you again for your consideration and allowing Landmark the opportunity to provide this information. Landmark Home Warranty

Jun. 18th, 2021