Protecting more than 70,000 homeowners each year, Landmark Home Warranty provides affordable and comprehensive home warranties for residential properties in Arizona, Idaho, Nevada, Oregon, Texas, and Utah. The home warranty company has local representatives and independent licensed contractors in every region it services.

Landmark Home Warranty is a member of the National Home Service Contract Association and the Texas Real Estate Commission. Founded in 2004, Landmark Home Warranty's headquarters reside in South Jordan, Utah.

Read Landmark Home Warranty reviews below to see what real consumers have to say about the warranty service provider. Current warranty reviews note quality and timely service, friendly and responsive service professionals, and comprehensive coverage. 

The Good

  • Customization (With a Service Fee)
  • Coverage Options for Real Estate Professionals
  • Pest Control Services
  • Homeowner Support
  • Helpful Website
  • Industry Recognition
  • Landmark Home Warranty Reviews

Customization (With a Service Fee)

Landmark Home Warranty company offers two main home warranty plans for homeowners. The coverage plans include a Home Systems Plan which covers systems such as a water heater, air conditioner, and pipe leaks. The other warranty plan, the Total Protection Plan, includes warranty services that cover appliances such as a washer and dryer, a built-in microwave, and a garage door opener. Specific coverage for what each warranty covers is as follows:

Home Systems Plan: $34–35 per Month (Depending on State)

  • Air conditioning/heating preseason
  • Unlimited air conditioning units
  • Subterranean termite treatment ($195 service call fee)
  • Failures due to sediment, rust, or corrosion
  • No-fault upgrades for code violations, improper repair, and haul away
  • Freon recapture/recovery/recharge
  • Water heaters (up to 70 gallons, unlimited units)
  • HVAC modifications
  • Tankless water heaters
  • Hydro jetting
  • Concrete-encased pipe leaks
  • Drain line stoppages
  • Pest control treatment
  • Shower and diverter valves
  • Pressure regulators
  • Interior hose bibs
  • Ceiling and exhaust fans
  • Unlimited heating units
  • Whirlpool motor and pump assembly
  • Unlimited air conditioning units
  • Toilet removal/reattachment
  • Plumbing pipe leaks
  • Plumbing pipe leaks
  • Faucets, showerheads, and arms
  • Toilets
  • Electrical system

Total Protection Plan: $55–56 per Month (Depending on State)

  • Everything included in the Home Systems Plan
  • Garage door opener unit and remote transmitter
  • Oven/range/cooktop
  • Built-in microwave
  • Central vacuum
  • Kitchen exhaust fan
  • Dishwasher
  • Kitchen refrigerator
  • Garbage disposal
  • Washer and dryer

Available Add-Ons (Depending on State)

Landmark Home Warranty also allows homeowners to customize their plans by adding extra services and major appliances for an additional monthly fee. Having customizable plans can provide peace of mind to homeowners because they don't have to purchase entirely new warranty policies to include the appliances they want coverage for, making quality assurance a priority. Customers can select individual systems and appliances to add on to their current home warranty plan.

  • Booster pump
  • Freestanding icemaker
  • Salt water equipment
  • Grinder pumps
  • Septic system and pumping
  • Water softener
  • Exterior pipe leak repair
  • Well pump
  • Garage door opener
  • Roof leak repair
  • Swimming pool/hot tub/portable spa equipment
  • Wet bar refrigerator

Coverage Options for Real Estate Professionals

In addition to offering packages for homeowners, Landmark Home Warranty services also include home warranty coverage options for real estate professionals. Four different real estate plans ranging in price from $375 to $525 per year are available, giving real estate agents the ability to select the home warranty coverage level they prefer.

Pest Control Services

Landmark Home Warranty includes pest control services in of each of its plans, and you don't have to pay extra for it. This is relatively unique within the industry and can help homeowners to save money by avoiding the cost of a separate pest control contract. 

Homeowner Support

Landmark Home Warranty strives to make it as easy as possible for its customers to protect their homes. The company provides an accessible homeowner dashboard where customers can check their coverage, open a claim, and renew their home warranty coverage and plans online.

Landmark Home Warranty also provides phone support, and the company has customer service account managers that are available to answer questions and help homeowners open a claim or coordinate a repair or appliance replacement.

Helpful Website 

Landmark Home Warranty's website is quite robust and provides several helpful resources. There is a blog section of the company's website that includes information about buying or selling a house, HVAC, plumbing, appliance warranties, home repairs and maintenance, electrical systems, real estate, pest control, property management, lifestyle and decor, and home warranties. Each of these topics has its own section and includes numerous articles within each that provide information and advice on subjects within the topic. 

Industry Recognition 

Landmark Home Warranty has received a number of industry accolades and accreditation, including ranking #929 on the Inc. 5000's list of fastest-growing companies of 2016 and #22 on the Utah Business Fast 50 list in 2016. Additionally, Landmark has received a large portion of positive home warranty reviews, and they protect and offer coverage to over 70,000 homeowners each year. 

Landmark Home Warranty Reviews

Especially with home warranty companies, you want to make sure you're going with a company that will give you reliable and exceptional service. Landmark Home Warranty reviews reflect just that with high star ratings from consumers. Even with thousands of reviews, the company's overall star rating is quite high.

The company also responds personally to its customer reviews, so you know the business sees customer feedback and takes it seriously, which is comforting for the consumer. 

Positive review highlights include a quick claim and repair time and remarkable service and maintenance workers. Browse Landmark Home Warranty reviews below to see what else customers are saying about the warranty service. 

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The Bad

  • Limited Availability

Limited Availability

Currently, warranty service provider only offers its services in six states: Arizona, Idaho, Nevada, Oregon, Texas, and Utah. Although the company has announced that it plans to expand nationwide, clients who live elsewhere at this time will not have the ability to purchase home warranty coverage from Landmark Home Warranty.

The Bottom Line

Landmark Home Warranty is a well-respected home warranty company that offers a number of attractive features, including customer service from licensed contractors in every area they are located in, customizable plans for homeowners, packages specifically geared towards real estate professionals, pest control services, customer support, and an informative website.

Landmark Home Warranty is definitely worth looking into for those living within its service area of Arizona, Idaho, Nevada, Oregon, Texas, and Utah. Check out Landmark Home Warranty reviews below if you want to see what consumers have to say about the service provider.

Customer reviews currently highlight effective quality assurance for timely service and repair, quality customer service, affordable prices, and much more.

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Call our recommended rep over at Landmark Home Warranty below.

1-(844) 836-5114

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Landmark Home Warranty Frequently Asked Questions

How does Landmark Home Warranty's cost compare to other home warranty providers?

Landmark Home Warranty’s plans are competitively priced. Some competitors are higher, and some are lower; however, we believe our generous coverage and limits beat out the competition.

How much does Landmark Home Warranty charge for its service call fee?

Service call fees (SCF) vary by state and plan, and within each plan, there are two pricing structure options. In Utah, Idaho, and Oregon, SCFs are either $60 or $100; in Nevada, there is the choice of $65 or $100; Arizona and Texas have the options of $70 or $100. Plans with the lower of the two service call fees have a higher annual premium, and the plans with the higher SCF ($100) have a lower annual premium.

Does Landmark Home Warranty require a contract?

Home Warranty Plans are sold as a yearly contract; however, customers may cancel at any time.

What is Landmark Home Warranty's cancellation policy?

Contract holders may cancel at any time. There is a $75 cancellation fee, and depending on usage of the warranty, a refund may or may not be issued.

Is Landmark Home Warranty available nationwide?

Landmark Home Warranty offers coverage in six states: Utah, Idaho, Oregon, Nevada, Arizona, and Texas.

Does Landmark Home Warranty offer real estate packages?

Yes.

Can you customize your plan with Landmark Home Warranty?

Yes.

Are Landmark Home Warranty reviews positive?

Yes. There are also some that are not positive.

User Reviews

Star Rating

4.2
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3,132 Reviews

Review Breakdown

5 star
57%
4 star
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3 star
8%
2 star
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1 star
8%

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Verified Customer

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Michael Capps
June 26th, 2019 San Antonio, TX DETAILS
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Great customer service from Toni B

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Reply from Landmark Home Warranty

Jun 27, 2019

Dear Michael, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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T. White
June 26th, 2019 DETAILS
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They helped get my problem resolved in a couple of days.

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Reply from Landmark Home Warranty

Jun 27, 2019

Dear T. White, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Robert Crawford
June 26th, 2019 DETAILS
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70.00 each time you have to call is a bit much

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Reply from Landmark Home Warranty

Jun 27, 2019

Dear Robert, I am sorry to hear that you feel this way. The service call fee is needed to have the contractor out to diagnose your unit. If a covered failure is found, the warranty will be able to cover the cost of the needed repairs/replacements. I would be happy to answer any coverage questions you may have. You can reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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S Major
June 26th, 2019 Vernal, UT DETAILS
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They have been easy to work with and the money that is spent on the warranty is much less than the value they provide.

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Reply from Landmark Home Warranty

Jun 27, 2019

Dear S Major, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Robin
June 26th, 2019 Prescott, AZ DETAILS
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They are attentive, right on it, helpful...

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Reply from Landmark Home Warranty

Jun 27, 2019

Dear Robin, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Mike
June 26th, 2019 Grand Prairie, TX DETAILS
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They were able to schedule a repair service the following day. Excellent!

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Reply from Landmark Home Warranty

Jun 27, 2019

Dear Mike, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Maxine Sarjeant
June 26th, 2019 Carlsbad, CA DETAILS
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prompt customer service - Carson was able to resolve our problem promptly

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Reply from Landmark Home Warranty

Jun 27, 2019

Dear Maxine, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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Pamela A Hill
June 20th, 2019 Lake Havasu City, AZ DETAILS
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Not very happy, Plumbing System covered items said PRESSURE REGULATORS are covered but of course when plumber comes he is informed by Landmark it is located outside the main foundation so not covered. Well, yes, pressure regulators are installed at the incoming hose bibs into main water source for house. So, in Arizona, pressure Regulators are NOT COVERED. They think of anyway not cover something. Now I have a $250 repair that should have been covered.

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Reply from Landmark Home Warranty

Jun 21, 2019

Dear Pamela, The warranty covers the covered systems that are found within your home’s perimeter. Pressure regulators can be located inside of your home as well as outside. I will be reviewing your service request in more details to better address your concerns. I will be sending you a direct e-mail once I have done this to let you know what I can do to assist you. In the meantime, if you have any further questions, please do not hesitate to reach out to me at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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jessica
June 19th, 2019 San Antonio, TX DETAILS
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poor service contractors, bad service experience

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Reply from Landmark Home Warranty

Jun 20, 2019

Dear Jessica, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Bethany
June 19th, 2019 Midvale, UT DETAILS
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They have not helped us at all. The people they sent did terrible work and we ended up having other professionals do the work instead of theirs.

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Reply from Landmark Home Warranty

Jun 20, 2019

Dear Bethany, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Grant
June 19th, 2019 Riverton, UT DETAILS
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We paid for them to do a spring checkup on our a/c unit and when it failed a week later after a clean bill of health they expected us to pay thousands of dollars out of pocket to the contractor before they would consider covering anything. We ended up having a reputable contractor come and replace our system on our own dime after a few second opinions

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Reply from Landmark Home Warranty

Jun 20, 2019

Dear Grant, I am sorry to hear about your experience. It is not the service we intend to provide. I would like to review your service requests in more detail to better address your concerns. I am unable to find your warranty with your name. Please reach out to me directly at [email protected] with your property address. I look forward to hearing from you. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Shayna
June 19th, 2019 Sandy, UT DETAILS
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They sent us a bad company who walked out on us and did no work.

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Reply from Landmark Home Warranty

Jun 20, 2019

Dear Shayna, I am sorry to hear about your experience. It is not the service we intend to provide. I would like to review your service requests in more detail to better address your concerns. I am unable to find your warranty with your name. Please reach out to me directly at [email protected] with your property address. I look forward to hearing from you. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Don Presley
June 19th, 2019 Eagle Mountain, UT DETAILS
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Most items are covered reasonably. Response with a technician is very good.

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Reply from Landmark Home Warranty

Jun 20, 2019

Dear Don, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Brandon Black
June 19th, 2019 Caldwell, ID DETAILS
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It covers most of what I need and customer service is great

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Reply from Landmark Home Warranty

Jun 20, 2019

Dear Brandon, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Travlbuff
June 19th, 2019 Boise, ID DETAILS
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Good customer service and excellent contractors.

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Reply from Landmark Home Warranty

Jun 20, 2019

Dear Travlbuff, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Owner
June 19th, 2019 Tucson, AZ DETAILS
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Timing; in general home warranties take longer than regular repairs

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Reply from Landmark Home Warranty

Jun 20, 2019

Dear Owner, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Clif
June 19th, 2019 Glen Rose, TX DETAILS
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Customer service has been ok but seems like evey time I call my service is on hold because I didn''t pay then a couple days later I get a receipt and money has been taken out of the account

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Reply from Landmark Home Warranty

Jun 20, 2019

Dear Clif, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected]hw.com. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Lburns
June 19th, 2019 Arlington, TX DETAILS
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They follow up on the claims to make sure the job is scheduled

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Reply from Landmark Home Warranty

Jun 20, 2019

Dear Lburns, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Greg
June 19th, 2019 Conroe, TX DETAILS
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My early experiences with Landmark have been very satisfactory. All personnel have been professional and courtious. Workmanship has been excellent

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Reply from Landmark Home Warranty

Jun 20, 2019

Dear Greg, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Victoria
June 19th, 2019 San Antonio, TX DETAILS
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The follow up on Landmark's end is amazing.

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Reply from Landmark Home Warranty

Jun 20, 2019

Dear Victoria, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Joseph Restivo
June 19th, 2019 Meridian, ID DETAILS
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Very good customer service and follow up and on time win set

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Reply from Landmark Home Warranty

Jun 20, 2019

Dear Joseph, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Rashanda Hawkins
June 19th, 2019 Cedar Hill, TX DETAILS
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Quick professional service I was very impressed with everything glad I chose Landmark

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Reply from Landmark Home Warranty

Jun 20, 2019

Dear Rashanda, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Patricia Baer
June 19th, 2019 Lake Havasu City, AZ DETAILS
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Easy to work with and on time service, good customer service. Always workable if you want to change a vendor.

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Reply from Landmark Home Warranty

Jun 20, 2019

Dear Patricia, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Victor Gomez
June 19th, 2019 Twin Falls, ID DETAILS
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I''ve had no issues with them and customer service is great

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Reply from Landmark Home Warranty

Jun 20, 2019

Dear Victor, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Scott Jackson
June 19th, 2019 Arlington, TX DETAILS
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Very professional & friendly support team

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Reply from Landmark Home Warranty

Jun 20, 2019

Dear Scott, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Kathleen Acquistapace
June 19th, 2019 Grants Pass, OR DETAILS
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They have responded quickly and efficiently. Your customer service is excellent.

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Reply from Landmark Home Warranty

Jun 20, 2019

Dear Kathleen, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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Daniel Baxter
June 19th, 2019 Layton, UT DETAILS
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Kind helpful service everytime I need them.

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Reply from Landmark Home Warranty

Jun 20, 2019

Dear Daniel, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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Briana Garcia
June 19th, 2019 San Antonio, TX DETAILS
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Easy to use the service; very simple process.

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Reply from Landmark Home Warranty

Jun 20, 2019

Dear Briana, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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Amber Bower
June 19th, 2019 Denton, TX DETAILS
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My representative has been fantastic, they are quick at scheduling and getting a qualified technician to the house.

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Reply from Landmark Home Warranty

Jun 20, 2019

Dear Amber, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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Michael Moffitt
June 19th, 2019 Austin, TX DETAILS
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Very easy to file service requests -- notifications about contractor status are great. No hassle. Website is pretty slick, well-designed (main reason we chose LHW).

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Reply from Landmark Home Warranty

Jun 20, 2019

Dear Michael, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Joy
June 19th, 2019 Cedar Park, TX DETAILS
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Fast efficient service. What more can I say

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Reply from Landmark Home Warranty

Jun 20, 2019

Dear Joy, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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Terry B Johnson
June 18th, 2019 Glendale, AZ

An easy application process, completed quickly and efficiently. Very nice customer service and decent coverage and cost. So, I hired them!

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Reply from Landmark Home Warranty

Jun 18, 2019

Dear Terry, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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JY
June 17th, 2019 Cypress, TX

Special pricing ending was the main deterrent from not purchasing. Price was slightly higher than Amazon HW. Representative was very professional and detailed which I really liked, but we had already pretty much made a decision prior to talking. Amazon gave me a lifetime price lock, covered my refrigerator in the garage at no additional cost, and price was better.

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Reply from Landmark Home Warranty

Jun 18, 2019

Dear JY, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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Toni Carey
June 14th, 2019 DETAILS
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Landmark does not provide exceptional service. They do not care about their clients; use the cheapest contractors; no warranties on work performed and everything is an exclusion. Read your contract before you buy. There are better home warranty companies out there. You call customer service to get assistance and have to be put on hold because the representatives have to check everything out with their "supervisor" before they can provide you service. This home warranty service was purchased through our realtor when we purchased this house and we had no say so in choosing a home warranty company but I do know that once my one-year contract is done I will NOT be renewing with Landmark. I have had other warranty companies and never experienced such horrible service

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Reply from Landmark Home Warranty

Jun 13, 2019

Dear Toni, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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Tiffany Bailey
June 12th, 2019 DETAILS
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I don't think I should have to pay for 2 service calls when the issue wasn't fixed the first time. Calls about the same problem in a certain time span should be grouped together. So far Landmark has been less than average.

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Reply from Landmark Home Warranty

Jun 13, 2019

Dear Tiffany, Thank you for taking the time to share your feedback. I am sorry to hear that you feel this way. The warranty does guarantee our contractor's work for 30 days. If your unit goes into failure within this timeframe, we can send the contractor back out to your home to check their work at no additional service call fee to you if it is the same issue. I will be sending you a direct e-mail to better address your concerns. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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Tim
June 12th, 2019 Colleyville, TX DETAILS
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Terrible company. I paid for a year of service. 3 different issues and all 3 have been denied. They are a terrible company, do not waste your money. Horrible company.

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Reply from Landmark Home Warranty

Jun 13, 2019

Dear Tim, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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Jim
June 12th, 2019 Idaho Falls, ID DETAILS
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I have had landmark home warranty for two homes now and I would not own a home with out them. I have used their services for home repairs from appliances, plumbing, heat and A/C and I have not had a bad thing to say about their services. You make one phone call and they handle the rest and I have no plan to change.

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Reply from Landmark Home Warranty

Jun 13, 2019

Dear Jim, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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Mike
June 11th, 2019 DETAILS
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When you have a service call, they either find a way to deny the claim or the home warranty only covers a small percentage of the services. I don't see the value in having Landmark Home Warranty over having no home warranty at all.

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Reply from Landmark Home Warranty

Jun 13, 2019

Dear Mike, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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Alice
June 11th, 2019 DETAILS
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Have not had any help from them. I used the re key service and I still paid for all of it.

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Reply from Landmark Home Warranty

Jun 13, 2019

Dear Alice, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your re-key ticket. The warranty covers to re-key up to 6 locks and will provide you with 4 copies of the keys. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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Josh Fabrizio
June 11th, 2019 DETAILS
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We have not had a single positive experience with any of the contractors they have sent out. The last one they sent out rescheduled 4 times before doing the actual work.

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Reply from Landmark Home Warranty

Jun 12, 2019

Dear Josh, Thank you for taking the time to share your feedback. I am sorry to hear that the contractor had to reschedule with you multiple times. That is typically not how we intend for our service request to go. I will be forwarding your feedback to the appropriate department to implement the necessary training. I am however, please to see that your unit has been repaired. If you have any further questions or concerns, I would be happy to help you. You can reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager

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SHAWNA Riach
June 11th, 2019 DETAILS
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I was told something completely different than what took place with my garage door situation I want you just said one piece of each one of each

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Reply from Landmark Home Warranty

Jun 13, 2019

Dear Shawna, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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Byron B.
June 11th, 2019 DETAILS
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The repairs over the last few years by Landmark contractors have been done by companies that are not responsive to customer service. Poor communication or no communication. The work that is covered by Landmark often consists of '''bandaid'' repairs in lieu of a complete or professional repair.

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Reply from Landmark Home Warranty

Jun 13, 2019

Dear Byron, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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Debbie
June 11th, 2019 DETAILS
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I've had varying results with Landmark. Most of the time they are quick and easy. My last transaction with them was SUPER easy and I liked it. But last year when my AC died, my husky and I sat in over 100 degree temperatures for 6 weeks longer than we had to because someone was afraid to tell us that the work was only half covered by our coverage.....so, hit and miss

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Reply from Landmark Home Warranty

Jun 13, 2019

Dear Debbie, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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Lee T
June 11th, 2019 DETAILS
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There is little or no quality control over service providers.

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Reply from Landmark Home Warranty

Jun 13, 2019

Dear Lee, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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LISA STALDER
June 11th, 2019 DETAILS
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I have had a horrible time getting my service done. I have had to make 3 calls on my hvac system in 6 months. 2 repair 1 tune up. 2 times I was sent to the same contractor that doesn't service my area. Then 2nd call was for leaking ac so they said tune up should fix it,wrong. Then a service call sent to the wrong contractor again. Western finally called and then the ticket was cancelled but landmark emailed me 2 days later saying it was completed though the contractor wasn't scheduled. Contractor no longer had the dispatch and I had to call again. Contractor made it right by coming out today (next day) even though they didn't have a dispatch number associated with the one I gave them. I have spent 180 for my hvac and yet to be fixed (hopefully today) even though I told then there was a leak and a smell of fumes and I have an infant in the home. I need to set up scoutnet call for my garage door though I am skeptical to do it and may end up having to contact someone myself.

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Reply from Landmark Home Warranty

Jun 13, 2019

Dear Lisa, Thank you for taking the time to share your feedback. I am sorry to hear about the delays in your service requests. I am pleased that Western was able to go above and assist you properly. I will be sending you a direct e-mail to address your concerns. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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Memory Kubanda
June 11th, 2019 DETAILS
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They came through when I needed them, but then it took nearly two months to get a pick up on a wrong order, they had ordered. I had to call or email them every week. Otherwise, they would have 5 stars.

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Reply from Landmark Home Warranty

Jun 13, 2019

Dear Memory, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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Debra C
June 11th, 2019 DETAILS
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Cost of really and $60 service charge really adds up

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Reply from Landmark Home Warranty

Jun 13, 2019

Dear Debra, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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Heather
June 11th, 2019 DETAILS
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Makes no sense they dont cover all our garages

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Reply from Landmark Home Warranty

Jun 13, 2019

Dear Heather, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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Robert Mell
June 11th, 2019 DETAILS
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Unable to have door locks rekeyed for all to match. Their vetted locksmiths were not available and would take the request, had to cancel the request.

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Reply from Landmark Home Warranty

Jun 13, 2019

Dear Robert, Thank you for taking the time to share your feedback. I see that you have been authorized to use a contractor of your choice. Once you have been able to get your home re-keyed, please reach out to Landmark to review your invoice. The warranty covers up to 6 locks and will provide 4 copies of the keys. Please let me know if you have any further questions. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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Patricia Molsbee
June 11th, 2019 DETAILS
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I''ve only had them for a couple of weeks, so I can''t give a huge review. But the one time I''ve had to call already, they were prompt on helping me.

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Reply from Landmark Home Warranty

Jun 13, 2019

Dear Patricia, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]