Protecting more than 70,000 homeowners each year, Landmark Home Warranty provides affordable and comprehensive home warranties for residential properties in Arizona, Idaho, Nevada, Oregon, Texas, and Utah. The home warranty company has local representatives and independent licensed contractors in every region it services.

Landmark Home Warranty is a member of the National Home Service Contract Association and the Texas Real Estate Commission. Founded in 2004, Landmark Home Warranty's headquarters reside in South Jordan, Utah.

Read Landmark Home Warranty reviews below to see what real consumers have to say about the warranty service provider. Current warranty reviews note quality and timely service, friendly and responsive service professionals, and comprehensive coverage. 

The Good

  • Customization (With a Service Fee)
  • Coverage Options for Real Estate Professionals
  • Pest Control Services
  • Homeowner Support
  • Helpful Website
  • Industry Recognition
  • Landmark Home Warranty Reviews

Customization (With a Service Fee)

Landmark Home Warranty company offers two main home warranty plans for homeowners. The coverage plans include a Home Systems Plan which covers systems such as a water heater, air conditioner, and pipe leaks. The other warranty plan, the Total Protection Plan, includes warranty services that cover appliances such as a washer and dryer, a built-in microwave, and a garage door opener. Specific coverage for what each warranty covers is as follows:

Home Systems Plan: $34–35 per Month (Depending on State)

  • Air conditioning/heating preseason
  • Unlimited air conditioning units
  • Subterranean termite treatment ($195 service call fee)
  • Failures due to sediment, rust, or corrosion
  • No-fault upgrades for code violations, improper repair, and haul away
  • Freon recapture/recovery/recharge
  • Water heaters (up to 70 gallons, unlimited units)
  • HVAC modifications
  • Tankless water heaters
  • Hydro jetting
  • Concrete-encased pipe leaks
  • Drain line stoppages
  • Pest control treatment
  • Shower and diverter valves
  • Pressure regulators
  • Interior hose bibs
  • Ceiling and exhaust fans
  • Unlimited heating units
  • Whirlpool motor and pump assembly
  • Unlimited air conditioning units
  • Toilet removal/reattachment
  • Plumbing pipe leaks
  • Plumbing pipe leaks
  • Faucets, showerheads, and arms
  • Toilets
  • Electrical system

Total Protection Plan: $55–56 per Month (Depending on State)

  • Everything included in the Home Systems Plan
  • Garage door opener unit and remote transmitter
  • Oven/range/cooktop
  • Built-in microwave
  • Central vacuum
  • Kitchen exhaust fan
  • Dishwasher
  • Kitchen refrigerator
  • Garbage disposal
  • Washer and dryer

Available Add-Ons (Depending on State)

Landmark Home Warranty also allows homeowners to customize their plans by adding extra services and major appliances for an additional monthly fee. Having customizable plans can provide peace of mind to homeowners because they don't have to purchase entirely new warranty policies to include the appliances they want coverage for, making quality assurance a priority. Customers can select individual systems and appliances to add on to their current home warranty plan.

  • Booster pump
  • Freestanding icemaker
  • Salt water equipment
  • Grinder pumps
  • Septic system and pumping
  • Water softener
  • Exterior pipe leak repair
  • Well pump
  • Garage door opener
  • Roof leak repair
  • Swimming pool/hot tub/portable spa equipment
  • Wet bar refrigerator

Coverage Options for Real Estate Professionals

In addition to offering packages for homeowners, Landmark Home Warranty services also include home warranty coverage options for real estate professionals. Four different real estate plans ranging in price from $375 to $525 per year are available, giving real estate agents the ability to select the home warranty coverage level they prefer.

Pest Control Services

Landmark Home Warranty includes pest control services in of each of its plans, and you don't have to pay extra for it. This is relatively unique within the industry and can help homeowners to save money by avoiding the cost of a separate pest control contract. 

Homeowner Support

Landmark Home Warranty strives to make it as easy as possible for its customers to protect their homes. The company provides an accessible homeowner dashboard where customers can check their coverage, open a claim, and renew their home warranty coverage and plans online.

Landmark Home Warranty also provides phone support, and the company has customer service account managers that are available to answer questions and help homeowners open a claim or coordinate a repair or appliance replacement.

Helpful Website 

Landmark Home Warranty's website is quite robust and provides several helpful resources. There is a blog section of the company's website that includes information about buying or selling a house, HVAC, plumbing, appliance warranties, home repairs and maintenance, electrical systems, real estate, pest control, property management, lifestyle and decor, and home warranties. Each of these topics has its own section and includes numerous articles within each that provide information and advice on subjects within the topic. 

Industry Recognition 

Landmark Home Warranty has received a number of industry accolades and accreditation, including ranking #929 on the Inc. 5000's list of fastest-growing companies of 2016 and #22 on the Utah Business Fast 50 list in 2016. Additionally, Landmark has received a large portion of positive home warranty reviews, and they protect and offer coverage to over 70,000 homeowners each year. 

Landmark Home Warranty Reviews

Especially with home warranty companies, you want to make sure you're going with a company that will give you reliable and exceptional service. Landmark Home Warranty reviews reflect just that with high star ratings from consumers. Even with thousands of reviews, the company's overall star rating is quite high.

The company also responds personally to its customer reviews, so you know the business sees customer feedback and takes it seriously, which is comforting for the consumer. 

Positive review highlights include a quick claim and repair time and remarkable service and maintenance workers. Browse Landmark Home Warranty reviews below to see what else customers are saying about the warranty service. 

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The Bad

  • Limited Availability

Limited Availability

Currently, warranty service provider only offers its services in six states: Arizona, Idaho, Nevada, Oregon, Texas, and Utah. Although the company has announced that it plans to expand nationwide, clients who live elsewhere at this time will not have the ability to purchase home warranty coverage from Landmark Home Warranty.

The Bottom Line

Landmark Home Warranty is a well-respected home warranty company that offers a number of attractive features, including customer service from licensed contractors in every area they are located in, customizable plans for homeowners, packages specifically geared towards real estate professionals, pest control services, customer support, and an informative website.

Landmark Home Warranty is definitely worth looking into for those living within its service area of Arizona, Idaho, Nevada, Oregon, Texas, and Utah. Check out Landmark Home Warranty reviews below if you want to see what consumers have to say about the service provider.

Customer reviews currently highlight effective quality assurance for timely service and repair, quality customer service, affordable prices, and much more.

We'll Introduce You!

Call our recommended rep over at Landmark Home Warranty below.

1-(844) 836-5114

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User Reviews

Star Rating

4.2
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3,297 Reviews

Review Breakdown

5 star
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4 star
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3 star
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2 star
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1 star
8%

Sentiment Criteria

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Ben Grenaway

September 16th, 2019 DETAILS arrow_drop_down
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A contractor they used was unethical, tried getting me to charge out of pocket. Their response times are slow and coverage is obnoxiously limited

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Reply from Landmark Home Warranty

Sep 17, 2019

Dear Ben, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Chantel Cobbs

September 16th, 2019 DETAILS arrow_drop_down
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Very nice I was happy with the call and the reps that came out

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Reply from Landmark Home Warranty

Sep 17, 2019

Dear Chantel, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Wendy Machala

September 16th, 2019 DETAILS arrow_drop_down
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Unable to send repair for AC reported on Friday until Monday. Never received service for insect issuel

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Reply from Landmark Home Warranty

Sep 17, 2019

Dear Wendy, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Art and Nelda Christean

September 16th, 2019 DETAILS arrow_drop_down
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So far they have been very responsive to problems and/or requests for assistance.

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Reply from Landmark Home Warranty

Sep 17, 2019

Dear Art and Nelda, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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MELANIE CLOUD

September 16th, 2019 DETAILS arrow_drop_down
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THE SERVICE HAS BEEN AMAZING IT WAS EASY TO SCHEDULE A CONTRACTOR TO COME OUT AND THEY SHOWED UP ON TIME AND WERE FRIENDLY

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Reply from Landmark Home Warranty

Sep 17, 2019

Dear Melanie, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Ravi

September 16th, 2019 DETAILS arrow_drop_down
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Follow ups by the customer service reps was excellent.

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Reply from Landmark Home Warranty

Sep 17, 2019

Dear Ravi, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Dustin Cooley

September 16th, 2019 DETAILS arrow_drop_down
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Once I put my request through their website they were speedy and on top of getting my issue taken care of even for a weekend. Ieas definitely happy with the service. The only issue I have was that I couldn't get a hold of anyone by phone which didn't matter in the end anyway.

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Reply from Landmark Home Warranty

Sep 17, 2019

Dear Dustin, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Steve K Pilkington

September 16th, 2019 DETAILS arrow_drop_down
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Speedy response after call when my Ac was out. They answered even though it was early in the morning. Had someone there that morning

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Reply from Landmark Home Warranty

Sep 17, 2019

Dear Steve, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Reid Cram

September 16th, 2019 DETAILS arrow_drop_down
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Online and telephone service are easy and convenient to use.

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Reply from Landmark Home Warranty

Sep 17, 2019

Dear Reid, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Joel

September 16th, 2019 DETAILS arrow_drop_down
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Fast service. Friendly and easy to work with.

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Reply from Landmark Home Warranty

Sep 17, 2019

Dear Joel, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Michael Tullis

September 16th, 2019 DETAILS arrow_drop_down
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Did not cover repair for freezer due to technical issue. Very disappointed.

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Reply from Landmark Home Warranty

Sep 17, 2019

Dear Michael, The warranty covers for parts that affect the mechanical function of the unit. I would be happy to look into this further for you. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Mathis

September 16th, 2019 DETAILS arrow_drop_down
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They have done what they said they were going to do. They check to see if the contractors are setting up appointments. They follow through.

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Reply from Landmark Home Warranty

Sep 17, 2019

Dear Mathis, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Kristie

September 16th, 2019 DETAILS arrow_drop_down
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So far happy with their service and pricing.

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Reply from Landmark Home Warranty

Sep 17, 2019

Dear Kristie, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Jeff McDougal

September 16th, 2019 DETAILS arrow_drop_down
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So far they have come through for me when I needed them.

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Reply from Landmark Home Warranty

Sep 17, 2019

Dear Jeff, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Brian

September 16th, 2019 DETAILS arrow_drop_down
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Fast service and knowledgeable support personnel

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Reply from Landmark Home Warranty

Sep 17, 2019

Dear Brian, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Anu

September 16th, 2019 DETAILS arrow_drop_down
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Prompt and always quick to follow up and have had no issues so far with them

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Reply from Landmark Home Warranty

Sep 17, 2019

Dear Anu, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Jake

September 16th, 2019 DETAILS arrow_drop_down
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Difficult to get service people on short notice. Shows that they have a shallow network.

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Reply from Landmark Home Warranty

Sep 17, 2019

Dear Jake, We do have contractor relations representatives out in the field every day to help expand our in-network list of contractors. We are working diligently to improve our services for our homeowners. If you have any questions, please do not hesitate to reach out to me at . Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Lisa Fitzgerald

September 16th, 2019 DETAILS arrow_drop_down
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Have given me good service on the telephone. The computer doesn't work very well.

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Reply from Landmark Home Warranty

Sep 17, 2019

Dear Lisa, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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LR Hall

September 16th, 2019 DETAILS arrow_drop_down
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Excellebt Service for my needed repairs on our Air Conditioner and fast service aas we kive in a rural area,

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Reply from Landmark Home Warranty

Sep 17, 2019

Dear LR Hall, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Rich Goepfrich

September 16th, 2019 DETAILS arrow_drop_down
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Good customer service and timely response.

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Reply from Landmark Home Warranty

Sep 17, 2019

Dear Rich, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Kacy Ickler

September 16th, 2019 DETAILS arrow_drop_down
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Took care of every problem that we had very quickly.

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Reply from Landmark Home Warranty

Sep 17, 2019

Dear Kacy, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Toni T

September 16th, 2019 DETAILS arrow_drop_down
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I've no other home warranty company to compare them to, so far they're great.

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Reply from Landmark Home Warranty

Sep 17, 2019

Dear Toni, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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A.R

September 16th, 2019 DETAILS arrow_drop_down
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Prompt. Plumber who came was very good.Did a great job

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Reply from Landmark Home Warranty

Sep 17, 2019

Dear A.R., Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Suzanne Cervantes Sheard

September 16th, 2019 DETAILS arrow_drop_down
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I would have done 5 stars but I was disappointed not to be offered the $35 coupon until now. I paid in full last July! Disappointed it's not offered for my renewal

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Reply from Landmark Home Warranty

Sep 17, 2019

Dear Suzanne, There are new promotional offers each month. At the time of your renewal, there may not have been any promotions. I would be happy to look into this further for you. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Nancee T.

September 16th, 2019 DETAILS arrow_drop_down
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Good fast service and referred repair companies have been good

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Reply from Landmark Home Warranty

Sep 17, 2019

Dear Nancee, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

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Vicki

September 10th, 2019 Denison, TX DETAILS arrow_drop_down
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I’ve had other home warranties and hated them. But Landmark is different. Instead of saying no, they say how can I make your day great? They’ve been an enormous help. I highly recommend Landmark Home Warranty.

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Reply from Landmark Home Warranty

Sep 11, 2019

Dear Vicki, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

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Beth

September 9th, 2019 Tucson, AZ DETAILS arrow_drop_down
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Very good service...spoke to many different agents

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Reply from Landmark Home Warranty

Sep 10, 2019

Dear Beth, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Andrew Rybacki

September 9th, 2019 DETAILS arrow_drop_down
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Always helpful and responsive.Pleasent on the phone

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Reply from Landmark Home Warranty

Sep 10, 2019

Dear Andrew, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

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Taylor

September 6th, 2019 Cleveland, TX DETAILS arrow_drop_down
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I had a terrible experience!! I called because I just moved into a home and we had the Landmark Home Warranty and the ac wasn’t working after a couple of days. They wouldn’t send me someone because they said my contract with them was pending because I had just moved there. So I paid out of pocket for someone to give me Freon and they said that there would need to be a leak test. I contacted my agent who got me in contact with a representative and they reimbursed me $45 out of the $140 I spent. Then I called landmark a few times to get the leak test and they take at least 15 minutes to answer the phone then keep putting you on hold and they still hadn’t set me up with a service. Finally someone set me up with the service but they were beyond rude and treated me like I was an inconvenience. I had to pay the service fee of $70 and the company they sent me told me that the leak test isn’t covered by landmark. Landmark did not tell me that before ordering the service I paid for. So for them to fix whatever the problem was I needed to use that company plus I had already paid the $70. Then after a leak test costing me in total $355 they told me the part was not covered by them because it was still under manufacture warranty. They could’ve known that my unit was under manufacture warranty before and I could’ve had my own service done. So the company I hired to do the work after finding out about all of this would’ve only cost me $95 to do the leak test. I overpaid $260 thanks to landmark being so incompetent and the company they sent me overcharging. I am arguing with a rep currently trying to get reimbursed but he isn’t answering me about it yet.

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Reply from Landmark Home Warranty

Sep 09, 2019

Dear Taylor, I am sorry to hear about your recent experience with your HVAC service request. I would like to review your request in detail to better address your concerns. Please reach out to me directly at with your property address. I look forward to hearing from you. Sincerely, Tiffany Nguyen Customer Relations Manager

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NjfgV

September 6th, 2019 Reno, NV

Great response time and follow-up. The contractor was speedy and honest with the timeline.

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Reply from Landmark Home Warranty

Sep 09, 2019

Dear NjfgV, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

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Adam M.

September 4th, 2019 San Antonio, TX DETAILS arrow_drop_down
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When I have no water in my house over a long weekend, and the person on the phone deems it a nonemergency, we never receive a call back even after asking for one from the person we spoke to or from the manager or from the plumber they said that they had called. I am a disabled vet and have 4 lives in my house that require water. I could understand if it was only hot water since we are in Texas and its summer.

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Reply from Landmark Home Warranty

Sep 05, 2019

Dear Adam, I am sorry to hear about your experience with your plumbing. I would like to review your service request and assist you with your concerns. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

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Natalia Tarakanova

August 30th, 2019 Taylorsville, UT DETAILS arrow_drop_down
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The worst home warranty company ever!! Don’t trust this company! I had a leaking fridge. The contractor said that the fridge is very old, he couldn’t fix it and it needs to be replaced. He cleaned it and said that if I will have the same problem I need to call to the home warranty company and they should replace the fridge. In 2 months I called to the company with the same problem. They sent another contractor and he found another problem and this problem is not covered by home warranty!!! How do you like it!!! I asked why the conclusion of the second contractor is more important than the first one and I asked to sent another contractor. They refused to do it and answered in a rude form that my file is closed and if I have any issues about it I could do whatever I want. They couldn’t help me! They refused to replace the fridge, they even refused to find the parts for replacing. I had to pay for the second contractor appointment, but I think that he was a fake one. He didn’t do anything and spent in my house just 5 minutes but he had enough time to make a conclusion what is good for the company. Please, please, please Don’t waste time, money and nerves on this company!!!!!

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Reply from Landmark Home Warranty

Sep 03, 2019

Dear Natalia, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. I am unable to pull up your warranty with the given information. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

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Sterling Davis

August 28th, 2019 Webster, TX DETAILS arrow_drop_down
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I've so far had nothing but good experiences with them. Every time I've had an issue with my home and have submitted a service request, they've responded and scheduled a service company very quickly. Highly recommended.

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Reply from Landmark Home Warranty

Aug 29, 2019

Dear Sterling, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

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brenda rice

August 23rd, 2019 Saint George, UT

You got somebody to fix the air conditioner in a timely matter the company was very friendly and professional

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Reply from Landmark Home Warranty

Aug 26, 2019

Dear Brenda, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

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Gina Creger

August 19th, 2019 Boise, ID DETAILS arrow_drop_down
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Thank you so much for the quick response to our clothes washer being broken and replacing it with a new one so quickly

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Reply from Landmark Home Warranty

Aug 20, 2019

Dear Gina, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

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John A

August 19th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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Purchased a home warranty in March to cover home, including AC units and swimming pool. In May opened pool. Everything worked for a week, then pump controller stopped working. Filed service ticket with Landmark. They replied they couldn't find a pool service company and I'd have to find my own. Took a while to find one myself and had them come out. They said needed a new control board. Called Landmark. Landmark said the part should be covered, but they couldn't confirm if it was working before it broke. The service company told them it was working previously and said Landmark would twist their words to not cover it. Landmark denied the claim. I called and disputed, and they wouldn't budge. So, I asked for a full refund, since they wouldn't cover what they said they would. They said they'd only give a prorated refund, minus a cancellation fee. In other words, they took hundreds of dollars from me and did absolutely nothing.

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Reply from Landmark Home Warranty

Aug 20, 2019

Dear John, I am sorry to hear about your experience with your pool service request. I would be happy to review it to better address your concerns. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

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Pamela Jeanne

August 13th, 2019 Portland, OR

Have not used services yet but the person I signed up with was delightful!!

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Reply from Landmark Home Warranty

Aug 14, 2019

Dear Pamela, We are pleased to hear you were properly assisted in getting your home warranty. We are here to provide you with a peace of mind when it comes to your home. If you have any questions, please do not hesitate to reach out to us. Sincerely, Tiffany Nguyen Customer Relations Manager

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EDutton

August 7th, 2019 Riverton, UT DETAILS arrow_drop_down
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Landmark Home warranty has ridiculous policies. I purchased a home at the end of April 2019 and with the purchase of this home I received a home warranty through Landmark. When you think about what a home warranty is, it is to protect you from things that go wrong with your house during the first year of ownership. Recently I started having issues with with my AC unit and I turned to my home warranty and they said I had to go through the manufacture because it was under 5 years old. I though OK I will try that. When I contacted the manufacture they said they would only cover the parts and not the labor. They said that my Home warranty should be able to cover the labor. They said to tell the home warranty to send someone that is connected with Lennox so they can get the parts. When I connect Landmark and let them know what the manufacture said I needed to do, Landmark is refusing to send out a tech to fix my unit. I asked what the point of having a home warranty is if they will not cover what they say it covers just because it is under manufacture warranty. They should be happy because that would make the service cheaper because they don't have to pay for the parts. I want to let everyone that is looking to get a home warranty to avoid getting one through Landmark Home Warranties because they will not stand behind their the product and the customer service is horrible. After the first year of this warranty is up I will be cancelling my contract and going with another company.

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Reply from Landmark Home Warranty

Aug 08, 2019

Dear Liz, Thank you for the time you have taken to provide us with your feedback. I am sorry to hear about your experience and would like to better address your concerns. I have sent you a direct e-mail so that we can discuss them in detail. Sincerely, Tiffany Nguyen Customer Relations Manager .

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Jared

August 6th, 2019 San Antonio, TX DETAILS arrow_drop_down
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Would give a 0 if I could. I have had an open ticket with them for about a month now over a microwave. They claimed the microwave was under manufacturer warranty and so they wouldn't replace it. It is 3 years old. I had to reach out to the manufacturer and get confirmation from them that it wasn't under warranty, I sent that over to Landmark. Now they are saying (depending on the conversation) that they agree it isn't or that they have to review it with a contractor to see if it is or not. Regardless, they say they need more time to review it. One of their customer service reps told me to just go buy a microwave and then they will determine if they will reimburse me at a later date! Other than that - the agents just stall and avoid answering anything directly.

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Reply from Landmark Home Warranty

Aug 07, 2019

Dear Jared, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your microwave service request. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

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Terry

August 2nd, 2019 Sun City, AZ

Had to have electrical work done , call Landmark and had and appointment for the work to be done in thirty minutes . two days later work complete by a compant that was very professional .

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Reply from Landmark Home Warranty

Aug 05, 2019

Dear Terry, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

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Matthew Busse

August 1st, 2019 Eugene, OR DETAILS arrow_drop_down
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A recent interaction with Landmark Home Warranty has me wondering if they care about the customer. We needed our AC/heater inspected after moving into our new home. LHW wanted to charge double the normal fee since it would be heating and cooling, although it was a single unit. The company they contracted out forgot our appointment, rescheduled, then rescheduled us again because they double booked on us. LHW called to ask how the interaction with both themselves and the company went, I started to tell them but was then told to just fill out a survey they would send me. I did, giving both LHW and the AC company lower reviews. I expected I would receive another call to remedy the relationship, but instead received two emails asking to review LHW. So here it is.

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Reply from Landmark Home Warranty

Aug 05, 2019

Dear Matthew, Thank you for the time you have taken to provide us with your feedback. I am sorry to hear about your experience and would like to better address your concerns. I have sent you a direct e-mail so that we can discuss them in detail. Sincerely, Tiffany Nguyen Customer Relations Manager

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Kayla

August 1st, 2019 Helotes, TX DETAILS arrow_drop_down
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Caused damage and then did not cover it.

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Patricia Turpen

July 31st, 2019 Prescott Valley, AZ

I was impressed with the response I got when the fan assembly went out on our air conditioner. They had someone at our house in an 18 hour turn around. Originally, a company that is based 90 miles away was called and they could not respond in less than four days (the city they were coming from was in triple digits and so they were very busy. I called the company and spoke to a service person, and she was able to locate a company here locally that came to our home four hours later. I was very pleased.

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Reply from Landmark Home Warranty

Aug 01, 2019

Dear Patricia, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

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Chet

July 29th, 2019 Galveston, TX

Problem seemed to be fixed but now it isn’t. You sent Cowboy Cooling but they need to come out again. I will call them.

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Reply from Landmark Home Warranty

Jul 30, 2019

Dear Chet, I am sorry to hear that your system is still not functioning as intended. The warranty does guarantee our contractor's work for 30 days. We can send a recall ticket to them to return to your home to check their work. Please call the office at 866-306-2999 or reach out to me directly at to ensure you are being properly assisted. Sincerely, Tiffany Nguyen Customer Relations Manager

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Laura

July 29th, 2019 Glendale, AZ DETAILS arrow_drop_down
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I would give them a negative 5 if I could. I called to file a claim because our AC unit went out. I was on hold for over 2 hours until my phone ran out of battery and no one answered. It’s says they are available 24/7 so that is a lie! It’s 118 degrees in AZ and sure enough with today being Saturday we will most likely not get a response from someone until Monday. We bought warranty to not have to be in this situation.

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Reply from Landmark Home Warranty

Jul 30, 2019

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Diana Cesarini

July 24th, 2019 DETAILS arrow_drop_down
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Used once. Service very good. Prices to high. $100 more this year than last. Not willing to pay more. Will look for better rate.

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Reply from Landmark Home Warranty

Jul 25, 2019

Dear Diana, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

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Anonymous

July 24th, 2019 DETAILS arrow_drop_down
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Eventually our house problems have gotten fixed, but not before a lot of frustration

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Reply from Landmark Home Warranty

Jul 25, 2019

Dear Homeowner, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

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Tom Schmidt

July 24th, 2019 DETAILS arrow_drop_down
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Out of town business that your computer show as "avalable" are anything but and your employees are no longer able to help. They appear to be rules by your computer system and have no athority.

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Reply from Landmark Home Warranty

Jul 25, 2019

Dear Tom, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

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Mark G

July 24th, 2019 DETAILS arrow_drop_down
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I feel like I''m just a number when I call... The service fee to have someone e come out is $100 so sometimes it cost more money to make a claim than to find someone else on the open market!

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Reply from Landmark Home Warranty

Jul 25, 2019

Dear Mark, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

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Kayla

July 24th, 2019 DETAILS arrow_drop_down
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Coverage isnt awesome and their contractors arent the best.

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Reply from Landmark Home Warranty

Jul 25, 2019

Dear Kayla, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager