Protecting more than 70,000 homeowners each year, Landmark Home Warranty provides affordable and comprehensive home warranties for residential properties in Arizona, Idaho, Nevada, Oregon, Texas, and Utah. The home warranty company has local representatives and independent licensed contractors in every region it services.

Landmark Home Warranty is a member of the National Home Service Contract Association and the Texas Real Estate Commission. Founded in 2004, Landmark Home Warranty's headquarters reside in South Jordan, Utah.

Read Landmark Home Warranty reviews below to see what real consumers have to say about the warranty service provider. Current warranty reviews note quality and timely service, friendly and responsive service professionals, and comprehensive coverage. 

The Good

  • Customization (With a Service Fee)
  • Coverage Options for Real Estate Professionals
  • Pest Control Services
  • Homeowner Support
  • Helpful Website
  • Industry Recognition
  • Landmark Home Warranty Reviews

Customization (With a Service Fee)

Landmark Home Warranty company offers two main home warranty plans for homeowners. The coverage plans include a Home Systems Plan which covers systems such as a water heater, air conditioner, and pipe leaks. The other warranty plan, the Total Protection Plan, includes warranty services that cover appliances such as a washer and dryer, a built-in microwave, and a garage door opener. Specific coverage for what each warranty covers is as follows:

Home Systems Plan: $34–35 per Month (Depending on State)

  • Air conditioning/heating preseason
  • Unlimited air conditioning units
  • Subterranean termite treatment ($195 service call fee)
  • Failures due to sediment, rust, or corrosion
  • No-fault upgrades for code violations, improper repair, and haul away
  • Freon recapture/recovery/recharge
  • Water heaters (up to 70 gallons, unlimited units)
  • HVAC modifications
  • Tankless water heaters
  • Hydro jetting
  • Concrete-encased pipe leaks
  • Drain line stoppages
  • Pest control treatment
  • Shower and diverter valves
  • Pressure regulators
  • Interior hose bibs
  • Ceiling and exhaust fans
  • Unlimited heating units
  • Whirlpool motor and pump assembly
  • Unlimited air conditioning units
  • Toilet removal/reattachment
  • Plumbing pipe leaks
  • Plumbing pipe leaks
  • Faucets, showerheads, and arms
  • Toilets
  • Electrical system

Total Protection Plan: $55–56 per Month (Depending on State)

  • Everything included in the Home Systems Plan
  • Garage door opener unit and remote transmitter
  • Oven/range/cooktop
  • Built-in microwave
  • Central vacuum
  • Kitchen exhaust fan
  • Dishwasher
  • Kitchen refrigerator
  • Garbage disposal
  • Washer and dryer

Available Add-Ons (Depending on State)

Landmark Home Warranty also allows homeowners to customize their plans by adding extra services and major appliances for an additional monthly fee. Having customizable plans can provide peace of mind to homeowners because they don't have to purchase entirely new warranty policies to include the appliances they want coverage for, making quality assurance a priority. Customers can select individual systems and appliances to add on to their current home warranty plan.

  • Booster pump
  • Freestanding icemaker
  • Salt water equipment
  • Grinder pumps
  • Septic system and pumping
  • Water softener
  • Exterior pipe leak repair
  • Well pump
  • Garage door opener
  • Roof leak repair
  • Swimming pool/hot tub/portable spa equipment
  • Wet bar refrigerator

Coverage Options for Real Estate Professionals

In addition to offering packages for homeowners, Landmark Home Warranty services also include home warranty coverage options for real estate professionals. Four different real estate plans ranging in price from $375 to $525 per year are available, giving real estate agents the ability to select the home warranty coverage level they prefer.

Pest Control Services

Landmark Home Warranty includes pest control services in of each of its plans, and you don't have to pay extra for it. This is relatively unique within the industry and can help homeowners to save money by avoiding the cost of a separate pest control contract. 

Homeowner Support

Landmark Home Warranty strives to make it as easy as possible for its customers to protect their homes. The company provides an accessible homeowner dashboard where customers can check their coverage, open a claim, and renew their home warranty coverage and plans online.

Landmark Home Warranty also provides phone support, and the company has customer service account managers that are available to answer questions and help homeowners open a claim or coordinate a repair or appliance replacement.

Helpful Website 

Landmark Home Warranty's website is quite robust and provides several helpful resources. There is a blog section of the company's website that includes information about buying or selling a house, HVAC, plumbing, appliance warranties, home repairs and maintenance, electrical systems, real estate, pest control, property management, lifestyle and decor, and home warranties. Each of these topics has its own section and includes numerous articles within each that provide information and advice on subjects within the topic. 

Industry Recognition 

Landmark Home Warranty has received a number of industry accolades and accreditation, including ranking #929 on the Inc. 5000's list of fastest-growing companies of 2016 and #22 on the Utah Business Fast 50 list in 2016. Additionally, Landmark has received a large portion of positive home warranty reviews, and they protect and offer coverage to over 70,000 homeowners each year. 

Landmark Home Warranty Reviews

Especially with home warranty companies, you want to make sure you're going with a company that will give you reliable and exceptional service. Landmark Home Warranty reviews reflect just that with high star ratings from consumers. Even with thousands of reviews, the company's overall star rating is quite high.

The company also responds personally to its customer reviews, so you know the business sees customer feedback and takes it seriously, which is comforting for the consumer. 

Positive review highlights include a quick claim and repair time and remarkable service and maintenance workers. Browse Landmark Home Warranty reviews below to see what else customers are saying about the warranty service. 

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The Bad

  • Limited Availability

Limited Availability

Currently, warranty service provider only offers its services in six states: Arizona, Idaho, Nevada, Oregon, Texas, and Utah. Although the company has announced that it plans to expand nationwide, clients who live elsewhere at this time will not have the ability to purchase home warranty coverage from Landmark Home Warranty.

The Bottom Line

Landmark Home Warranty is a well-respected home warranty company that offers a number of attractive features, including customer service from licensed contractors in every area they are located in, customizable plans for homeowners, packages specifically geared towards real estate professionals, pest control services, customer support, and an informative website.

Landmark Home Warranty is definitely worth looking into for those living within its service area of Arizona, Idaho, Nevada, Oregon, Texas, and Utah. Check out Landmark Home Warranty reviews below if you want to see what consumers have to say about the service provider.

Customer reviews currently highlight effective quality assurance for timely service and repair, quality customer service, affordable prices, and much more.

We'll Introduce You!

Call our recommended rep over at Landmark Home Warranty below.

1-(844) 836-5114

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User Reviews

Star Rating

4.2
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3,093 Reviews

Review Breakdown

5 star
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4 star
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3 star
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1 star
8%

Sentiment Criteria

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Anonymous
July 9th, 2019 DETAILS
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They could not get the contractor to come to my house.

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear Homeowner, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that we were unable to provide you with a contractor. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Kevin H.
July 9th, 2019 DETAILS
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They use low-end contractors that can't fix the issues in my home.

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear Kevin, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Jon
July 9th, 2019 DETAILS
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Treated like crap by staff and the tech. I will be canceling my service.

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear Jon, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Velma
July 9th, 2019 DETAILS
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Got someone to do the repairs to my A/C within 1 day.

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear Velma, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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RE
July 9th, 2019 DETAILS
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Account representatives are always friendly and helpful. The local contractors they use are great! Fairly quick in processing a claim and getting the issue resolved.

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear RE, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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GREG
July 9th, 2019 DETAILS
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respectful knowledgeable and patience and understanding

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear Greg, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Shawn
July 9th, 2019 DETAILS
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Good response time but network of vendors needs improvement.

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear Shawn, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Donna Flower
July 9th, 2019 DETAILS
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Very friendly. Great service. Great referral company.

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear Donna, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Anonymous
July 9th, 2019 DETAILS
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Very good service but took longer than i I expectef

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear Homeowner, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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George
July 9th, 2019 DETAILS
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They need to have some of there contract people tell the truth what they tell your costumers

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear George, Dear John, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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John S.
July 9th, 2019 DETAILS
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They were very responsive to the service request.

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear John, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Angelica Lopez
July 9th, 2019 DETAILS
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Very good customer service and good delivery

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear Angelica, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Howard and Suzanne Davis
July 9th, 2019 DETAILS
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Follow-up with claims and timely service with good contractors

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear Howard and Suzanne, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Dodie Singh
July 9th, 2019 DETAILS
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never had any problems and they've worked great with us

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear Dodie, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Dawn Daily
July 9th, 2019 DETAILS
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they were very prompt and they fixed our problem

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear Dawn, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Paco Loco, Midget Death Wrestler
July 9th, 2019 DETAILS
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Exceed my expectations every time I deal with them.

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear Paco, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Mike
July 9th, 2019 DETAILS
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Have been there when we need them with having two water pipes break under our house.

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear Mike, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Chris
July 9th, 2019 DETAILS
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Timely response, Had an Home AC issue. Had a repair tech come out and finish the replacement of a bad cooling fan motor.

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear Chris, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Lorraine C. Pereira Jett
July 9th, 2019 DETAILS
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Very fast courteous service contractor and representative alike

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear Lorraine, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Gary LaMarque
July 9th, 2019 DETAILS
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excellent repair with while being courteus

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear Gary, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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MaryLee Flagler
July 9th, 2019 DETAILS
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Great service and customer care. Very polite on the phone and very helpful.

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear MaryLee, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Jose
July 9th, 2019 DETAILS
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Quick and easy with quality work done. So far so good.

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear Jose, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Virginia Tibbetts
July 9th, 2019 DETAILS
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They are always vey efficient. And super friendly. I highly recommend Landmark

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear Virginia, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Teresa Farley
July 9th, 2019 DETAILS
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Excellent service & follow through. They made sure we were contacted, that the repair was done and that we felt satisfied. It was wonderful to have someone watching out for us!

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear Teresa, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Deborah Rissman
July 9th, 2019 DETAILS
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We were very impressed with their customer service. They respond quickly and do great work.

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear Deborah, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Suong. N
July 9th, 2019 DETAILS
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Nice customer service and fast service.high recomend to all my friends.

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear Suong, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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DW
July 9th, 2019 DETAILS
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reliable service-competent trades people-response time efficient

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear DW, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations[email protected]

Verified Customer

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Johnny
July 9th, 2019 DETAILS
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It''s great and my experience with them has been AWSOME

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear Johnny, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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joe
July 9th, 2019 DETAILS
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filled out ticket received a call back customer rep was nice and very helpful

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear Joe, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Sean McGuire
July 9th, 2019 DETAILS
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When my AC went down Landmark responded quickly and had a QUALITY repair tech at our house the next morning. Great service and business partners.

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear Sean, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Ryan Pronger
July 9th, 2019 DETAILS
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Amazing customer service, clear explanations, quick responsiveness.

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear Ryan, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Tammy Green
July 9th, 2019 DETAILS
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very helpful quick service Great customer service

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear Tammy, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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John M. San Miguel
July 9th, 2019 DETAILS
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I always get great and expedient service

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear John, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Sandra Munguia
July 9th, 2019 DETAILS
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Great service ,very professional and friendly

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear Sandra, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Ronnie
July 9th, 2019 DETAILS
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I have only had the warranty for 90 days and submitted one claim. They were very responsive and kept me informed the whole way through the process.

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear Ronnie, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Lisa McKechnie
July 9th, 2019 DETAILS
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Great Service Nice to know this company has your back..

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear Lisa, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Mary S.
July 9th, 2019 DETAILS
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Prompt attention to resolve issue in a friendly and courteous manner.

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear Mary, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Michele Sutherland
July 9th, 2019 DETAILS
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It was easy to connect Landmark and ask about coverage, start a claim.

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear Michele, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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Kaci
July 9th, 2019 Nampa, ID

We purchased our home in January and were fortunate to negotiate a home warranty with the seller. We were a little apprehensive as we had no input on the provider, but we lucked out with getting Landmark Home Warranty. Fortunately we have only needed their services once, but they were very fast and the customer service was awesome! I highly recommend them.

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Reply from Landmark Home Warranty

Jul 11, 2019

Dear Kaci, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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Fausto Hernandez
July 5th, 2019 San Antonio, TX DETAILS
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The hot water heater in my garage gave out and flooded my garage and the contents. I called Landmark and they assigned a vendor who has 1-4 hours to call you. They promptly charged me for my service fee, of course. I advised them of the urgency of the situation. After half the day went by and no call from the vendor, I called back and they wanted to assign another vendor with the same window to respond. I again advised this was an emergency and night was approaching. I spoke to a supervisor about calling my own plumber and getting reimbursed and got the runaround about getting approved for that. Note: They use the lowest bidders they can find to get work done! I called my own plumber, who worked into the night to replace the heater and mitigate the property damage. Today, I went through the painful process of speaking to their "customer service" people and supervisors, only to be told they were denying my claim for reimbursement. I highly advise against this company and I will be contacting my attorney to get reimbursed. Horrible experience!!!

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Reply from Landmark Home Warranty

Jul 08, 2019

Dear Fausto, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your plumbing service request. I would like the opportunity to review your concerns in more detail to better address them. I will be sending you a direct e-mail shortly. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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Robin
July 3rd, 2019 Nampa, ID DETAILS
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I have been with landmark for over two years. My water heater started leaking 9 months ago. Landmark came out to fix the valve and it quit leaking for month. The contractor landmark sent out said I had better renew my warranty because the water heater was about done. My water heater is 26 years old! My water heater started leaking again (9 month later) landmark sent out a contractor and he said he would replace the valve not the water heater. Landmark called me later and said they will not replace the valve again. I paid for the warranty two years in a row, $1000.00 total. If my water heater starts leaking again you need to replace the valve or replace my water heater...that’s what I pay you for. I will never use landmark again. I am a Realitor and I have always suggested landmark for buyers and sellers, not anymore!

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Reply from Landmark Home Warranty

Jul 05, 2019

Dear Robin, I am sorry to hear about your experience with your water heater service request. It was the contractor’s professional opinion that you get an expansion tank to stop the leak from reoccurring. The expansion tank is not covered as it is not a part you currently have. If an expansion tank is not added, and the T&P valve fails again, the warranty will not be able to cover for the T&P in the future. I would be happy to go over any further questions you may have on your coverage. You can reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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Veronica G
July 1st, 2019 Humble, TX DETAILS
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Each time I’ve spoken with a customer service representative from Landmark Warranty they have been of great help and courteous. They have been able to assist me with any issues I called on.

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Reply from Landmark Home Warranty

Jul 02, 2019

Dear Veronica, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Moise M.
July 1st, 2019 Taylorsville, UT DETAILS
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Best costumer service. And fast help to fix any problems

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Reply from Landmark Home Warranty

Jul 02, 2019

Dear Moise, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Blessed Beyond Measure
July 1st, 2019 Scotts Valley, CA DETAILS
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Quickly and patiently responses to my questions; efficient & clean installation; handled all city & power company issues.

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Reply from Landmark Home Warranty

Jul 02, 2019

Dear Homeowner, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Bonnie Martinez
July 1st, 2019 Spring, TX DETAILS
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Poor service regarding my air conditioner

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Reply from Landmark Home Warranty

Jul 02, 2019

Dear Bonnie, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your air conditioner. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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texas home
June 26th, 2019 DETAILS
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sometimes it is hard to get them on the phone. using their website removes any interaction over the terms of who is to respond.

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Reply from Landmark Home Warranty

Jun 27, 2019

Dear Homeowner, I am sorry to hear about the services you have been provided. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I have forwarded your feedback to the appropriate departments to implement the necessary training to better our services. If you have any further questions, please do not hesitate to reach out. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Lonestargirl
June 26th, 2019 DETAILS
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Does not listen to client concerns about issues regarding home warranty

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Reply from Landmark Home Warranty

Jun 27, 2019

Dear Homeowner, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Anonymous
June 26th, 2019 DETAILS
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charged my card without prior authorization or work order

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Reply from Landmark Home Warranty

Jun 27, 2019

Dear Homeowner, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Anonymous
June 26th, 2019 DETAILS
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Have had Landmark Home Warranty for 7 years and have always had pleasant representatives, reasonable response times and repairs have been done well and to our satisfaction . . . with the exception of an issue centering around our air conditioning unit. with the exception of one issue involving my air conditioning unit.

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Reply from Landmark Home Warranty

Jun 27, 2019

Dear Homeowner, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Judith Freeman
June 26th, 2019 DETAILS
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I love the prompt service call response. Because I live rurally, I had to wait a week before the tech, who was very good, came out. I also wish the washer/dryer option were included in the basic package.

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Reply from Landmark Home Warranty

Jun 27, 2019

Dear Judith, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]