error This company may not service all states.

Protecting more than 70,000 homeowners each year, Landmark Home Warranty provides affordable and comprehensive home warranties for residential properties in Arizona, Idaho, Nevada, Oregon, Texas, and Utah. The home warranty company has local representatives and independent licensed contractors in every region it services.

Landmark Home Warranty is a member of the National Home Service Contract Association and the Texas Real Estate Commission. Founded in 2004, Landmark Home Warranty's headquarters reside in South Jordan, Utah.

Read Landmark Home Warranty reviews below to see what real consumers have to say about the warranty service provider. Current warranty reviews note quality and timely service, friendly and responsive service professionals, and comprehensive coverage. 

The Good

  • Customization (With a Service Fee)
  • Coverage Options for Real Estate Professionals
  • Pest Control Services
  • Homeowner Support
  • Helpful Website
  • Industry Recognition
  • Landmark Home Warranty Reviews

Customization (With a Service Fee)

Landmark Home Warranty company offers two main home warranty plans for homeowners. The coverage plans include a Home Systems Plan which covers systems such as a water heater, air conditioner, and pipe leaks. The other warranty plan, the Total Protection Plan, includes warranty services that cover appliances such as a washer and dryer, a built-in microwave, and a garage door opener. Specific coverage for what each warranty covers is as follows:

Home Systems Plan: $34–35 per Month (Depending on State)

  • Air conditioning/heating preseason
  • Unlimited air conditioning units
  • Subterranean termite treatment ($195 service call fee)
  • Failures due to sediment, rust, or corrosion
  • No-fault upgrades for code violations, improper repair, and haul away
  • Freon recapture/recovery/recharge
  • Water heaters (up to 70 gallons, unlimited units)
  • HVAC modifications
  • Tankless water heaters
  • Hydro jetting
  • Concrete-encased pipe leaks
  • Drain line stoppages
  • Pest control treatment
  • Shower and diverter valves
  • Pressure regulators
  • Interior hose bibs
  • Ceiling and exhaust fans
  • Unlimited heating units
  • Whirlpool motor and pump assembly
  • Unlimited air conditioning units
  • Toilet removal/reattachment
  • Plumbing pipe leaks
  • Plumbing pipe leaks
  • Faucets, showerheads, and arms
  • Toilets
  • Electrical system

Total Protection Plan: $55–56 per Month (Depending on State)

  • Everything included in the Home Systems Plan
  • Garage door opener unit and remote transmitter
  • Oven/range/cooktop
  • Built-in microwave
  • Central vacuum
  • Kitchen exhaust fan
  • Dishwasher
  • Kitchen refrigerator
  • Garbage disposal
  • Washer and dryer

Available Add-Ons (Depending on State)

Landmark Home Warranty also allows homeowners to customize their plans by adding extra services and major appliances for an additional monthly fee. Having customizable plans can provide peace of mind to homeowners because they don't have to purchase entirely new warranty policies to include the appliances they want coverage for, making quality assurance a priority. Customers can select individual systems and appliances to add on to their current home warranty plan.

  • Booster pump
  • Freestanding icemaker
  • Salt water equipment
  • Grinder pumps
  • Septic system and pumping
  • Water softener
  • Exterior pipe leak repair
  • Well pump
  • Garage door opener
  • Roof leak repair
  • Swimming pool/hot tub/portable spa equipment
  • Wet bar refrigerator

Coverage Options for Real Estate Professionals

In addition to offering packages for homeowners, Landmark Home Warranty services also include home warranty coverage options for real estate professionals. Four different real estate plans ranging in price from $375 to $525 per year are available, giving real estate agents the ability to select the home warranty coverage level they prefer.

Pest Control Services

Landmark Home Warranty includes pest control services in of each of its plans, and you don't have to pay extra for it. This is relatively unique within the industry and can help homeowners to save money by avoiding the cost of a separate pest control contract. 

Homeowner Support

Landmark Home Warranty strives to make it as easy as possible for its customers to protect their homes. The company provides an accessible homeowner dashboard where customers can check their coverage, open a claim, and renew their home warranty coverage and plans online.

Landmark Home Warranty also provides phone support, and the company has customer service account managers that are available to answer questions and help homeowners open a claim or coordinate a repair or appliance replacement.

Helpful Website 

Landmark Home Warranty's website is quite robust and provides several helpful resources. There is a blog section of the company's website that includes information about buying or selling a house, HVAC, plumbing, appliance warranties, home repairs and maintenance, electrical systems, real estate, pest control, property management, lifestyle and decor, and home warranties. Each of these topics has its own section and includes numerous articles within each that provide information and advice on subjects within the topic. 

Industry Recognition 

Landmark Home Warranty has received a number of industry accolades and accreditation, including ranking #929 on the Inc. 5000's list of fastest-growing companies of 2016 and #22 on the Utah Business Fast 50 list in 2016. Additionally, Landmark has received a large portion of positive home warranty reviews, and they protect and offer coverage to over 70,000 homeowners each year. 

Landmark Home Warranty Reviews

Especially with home warranty companies, you want to make sure you're going with a company that will give you reliable and exceptional service. Landmark Home Warranty reviews reflect just that with high star ratings from consumers. Even with thousands of reviews, the company's overall star rating is quite high.

The company also responds personally to its customer reviews, so you know the business sees customer feedback and takes it seriously, which is comforting for the consumer. 

Positive review highlights include a quick claim and repair time and remarkable service and maintenance workers. Browse Landmark Home Warranty reviews below to see what else customers are saying about the warranty service. 

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The Bad

  • Limited Availability

Limited Availability

Currently, warranty service provider only offers its services in six states: Arizona, Idaho, Nevada, Oregon, Texas, and Utah. Although the company has announced that it plans to expand nationwide, clients who live elsewhere at this time will not have the ability to purchase home warranty coverage from Landmark Home Warranty.

The Bottom Line

Landmark Home Warranty is a well-respected home warranty company that offers a number of attractive features, including customer service from licensed contractors in every area they are located in, customizable plans for homeowners, packages specifically geared towards real estate professionals, pest control services, customer support, and an informative website.

Landmark Home Warranty is definitely worth looking into for those living within its service area of Arizona, Idaho, Nevada, Oregon, Texas, and Utah. Check out Landmark Home Warranty reviews below if you want to see what consumers have to say about the service provider.

Customer reviews currently highlight effective quality assurance for timely service and repair, quality customer service, affordable prices, and much more.

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User Reviews

Star Rating

4.2
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3,426 Reviews

Review Breakdown

5 star
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4 star
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3 star
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2 star
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1 star
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Cynthia Perez

January 17th, 2020 DETAILS arrow_drop_down
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They answer service service call in a timely matter

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Reply from Landmark Home Warranty

Jan 17, 2020

Dear Cynthia, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

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Dave

January 17th, 2020 DETAILS arrow_drop_down
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The customer service representative was very responsive and the company that responded to my service request were timely

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Reply from Landmark Home Warranty

Jan 17, 2020

Dear Dave, We are happy to hear that you feel this way! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

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steve dragland

January 16th, 2020 Twin Falls, ID DETAILS arrow_drop_down
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My refrigerator broke. The repair cost would exceed the cost of replacing the refrigerator. The landmark Home Warranty requires that them to either repair or replace it. They refuse to do either, and offered me $127.00 in violation of the terms of the contract. This warranty is useless. It is a scam. They know they are breaching the contract. I recommend that you not buy the Landmark Home Warranty.

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Reply from Landmark Home Warranty

Jan 17, 2020

Dear Steve, You were sent an e-mail today in regards to a new offer. Should you accept this offer, please respond to the e-mail to get it properly processed. Sincerely, Tiffany Nguyen Customer Relations Manager

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Rick Majeski

January 16th, 2020 Chino, CA

At this time, we have used Landmark Home Warranty 3 times and have been treated very professorially. The contractors that Landmark have sent to us have done excellent work in a timely manor. I would recommend Lankmark

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Reply from Landmark Home Warranty

Jan 17, 2020

Dear Rick, We are happy to hear that you feel this way! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

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Carolie Watkins

January 15th, 2020 Payson, AZ DETAILS arrow_drop_down
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Having multiple issues with new house we bought Landmark handled all claims quickly

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Reply from Landmark Home Warranty

Oct 11, 2019

Dear Carolie, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

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Joseph K.

January 14th, 2020 DETAILS arrow_drop_down
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I have been satisfied with them, wish their call center was in the US. Sometimes is a pain dealing with non native english speakers.

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Reply from Landmark Home Warranty

Jan 14, 2020

Dear Joseph, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We are sorry to hear of the frustrations you have had with our agents and we will be passing your feedback to the correct department as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Cheyenne Rapier Customer Relations Manager

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Shelby Reich

January 14th, 2020 DETAILS arrow_drop_down
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They were very professional and thorough with their work and scheduling!

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Reply from Landmark Home Warranty

Jan 14, 2020

Dear Shelby, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Cheyenne Rapier Customer Relations Manager

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Sonia Diaz

January 14th, 2020 Vail, AZ DETAILS arrow_drop_down
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They have made my life much easier. I dont have to worry about it!

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Reply from Landmark Home Warranty

Jan 14, 2020

Dear Sonia, We appreciate your feedback and hope to continue to provide remarkable service for you and a piece of mind. Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Cheyenne Rapier Customer Relations Manager

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Satisfied Customer

January 14th, 2020 Yuma, AZ DETAILS arrow_drop_down
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They are always in contact to make sure service has been scheduled or completed

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Reply from Landmark Home Warranty

Jan 14, 2020

Dear Satisfied Customer, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Cheyenne Rapier Customer Relations Manager

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Richard

January 14th, 2020 Sahuarita, AZ DETAILS arrow_drop_down
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They have come through with every claim. I have had no issues with either of my warranty calls.

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Reply from Landmark Home Warranty

Jan 14, 2020

Dear Richard, We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Cheyenne Rapier Customer Relations Manager

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Mike

January 14th, 2020 Goodyear, AZ DETAILS arrow_drop_down
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They did respond quickly and problem resolved.

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Reply from Landmark Home Warranty

Jan 14, 2020

Dear Mike, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Cheyenne Rapier Customer Relations Manager

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vicky

January 14th, 2020 DETAILS arrow_drop_down
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because last year they were dealing with more experience labor contractors so last year they were 5 stars

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Reply from Landmark Home Warranty

Jan 14, 2020

Dear Vicky, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Cheyenne Rapier Customer Relations Manager

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Louise Smith

January 14th, 2020 Yuma, AZ DETAILS arrow_drop_down
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I was very happy with the response time. The worker was very knowledgeable.

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Reply from Landmark Home Warranty

Jan 14, 2020

Dear Louise, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Cheyenne Rapier Customer Relations Manager

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SM

January 14th, 2020 Tucson, AZ DETAILS arrow_drop_down
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So far they have been good and have not hit me with unexpected fees. Hopefully that continues.

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Reply from Landmark Home Warranty

Jan 14, 2020

Dear SM, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Cheyenne Rapier Customer Relations Manager

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Lynda Pesquera

January 12th, 2020 Santaquin, UT DETAILS arrow_drop_down
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They have done a great job without hassle. In my situation over 3 years they have done electrical as well as replaced water heater, refrigerator, washing machine and repaired a dryer 2x. Thank you!

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Reply from Landmark Home Warranty

Apr 16, 2018

Hello Lynda, Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service and provide you with a peace of mind for your home. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Respectfully, Tiffany Nguyen Customer Relations Manager

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Dennis Kimberlin

January 10th, 2020 Phoenix, AZ DETAILS arrow_drop_down
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I have Landmark Home Warranties on two of my homes. I have had them fix several appliances with always perfect results. They only work with top notch repair companies and have never had any significant problems or issues to date. Landmark is very professional and care about good service. Great company and I highly recommend them for your home protection.

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Reply from Landmark Home Warranty

Feb 01, 2018

Dennis, Thank you for taking the time to rate and review us! We are happy to be able to assist you in a timely manner. We are also pleased to know we have been able to bring you a peace of mind when it comes to your home. Please do not hesistate to reach out to us if you ever need! Thank you, Tiffany Nguyen Customer Relations Manager

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Doug

January 7th, 2020 Saint George, UT DETAILS arrow_drop_down
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They did very good when I needed service done. They were prompt and efficient.

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Reply from Landmark Home Warranty

Jan 08, 2020

Dear Doug, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. I have sent you a direct e-mail to discuss your concerns in more detail. Sincerely, Tiffany Nguyen Customer Relations Manager

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Eddie

January 7th, 2020 Tucson, AZ DETAILS arrow_drop_down
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Good job and great customer service when I called I got fast answer

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Reply from Landmark Home Warranty

Jan 08, 2020

Dear Eddie, Thank you for the time you have taken to share your feedback. We are happy to see that we have been able to provide you with 5-star service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager

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Steven Vaughan

January 7th, 2020 Dewey-Humboldt, AZ DETAILS arrow_drop_down
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fast service when I needed it for our furnace. I t was cold and the furnace stopped working, I call and received fast service with in a few hours the repair company Jungle Cat came out and fixed the problem by replacing a high limit safety switch.

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Reply from Landmark Home Warranty

Jan 08, 2020

Dear Steven, We are pleased to hear that we have been able to service you in a timely manner for your furnace! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

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Angel

January 7th, 2020 San Antonio, TX DETAILS arrow_drop_down
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All the contractors know what is not covered over 10 service calls not one got fix for the $75.00 dollars. DO NOT WASTE YOUR MONEY ON THIS WARRANTY.

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Reply from Landmark Home Warranty

Jan 08, 2020

Dear Angel, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

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Vicki L Gould

January 7th, 2020 Brigham City, UT DETAILS arrow_drop_down
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They are always there when you need them!

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Reply from Landmark Home Warranty

Jan 08, 2020

Dear Vicki, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

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Scott Bistline

January 7th, 2020 Meridian, ID DETAILS arrow_drop_down
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Fast, friendly efficient service. Any work we have needed has been handled very professionally.

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Reply from Landmark Home Warranty

Jan 08, 2020

Dear Scott, Thank you for the five-star rating. We appreciate the time you have taken to share it. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager

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Katt

January 7th, 2020 Las Vegas, NV DETAILS arrow_drop_down
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3 out of 4 appliances fixed then replaced washer

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Reply from Landmark Home Warranty

Jan 08, 2020

Dear Katt, We are happy to see that we have been able to provide you with 5-star services! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager

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Joel Mills

January 7th, 2020 Maricopa, AZ DETAILS arrow_drop_down
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There when I need them with fast service

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Reply from Landmark Home Warranty

Jan 08, 2020

Dear Joel, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

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DanyDaniel

January 7th, 2020 Lake Dallas, TX DETAILS arrow_drop_down
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They attend our request as soon as possible, good team with contractors

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Reply from Landmark Home Warranty

Jan 08, 2020

Dear DanyDaniel, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

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B-man

January 7th, 2020 Reseda, CA DETAILS arrow_drop_down
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Good service and done in a timely manner

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Reply from Landmark Home Warranty

Jan 08, 2020

Dear B-man, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. I have sent you a direct e-mail to discuss your concerns in more detail. Sincerely, Tiffany Nguyen Customer Relations Manager

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Leslie Gibson

January 3rd, 2020 Mesquite, NV DETAILS arrow_drop_down
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they were quick & through. They even took the time to fix the cover so it fit better

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Reply from Landmark Home Warranty

Jan 08, 2020

Dear Leslie, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

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H D

January 1st, 2020 Las Vegas, NV DETAILS arrow_drop_down
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I have a hot tub that is under warranty and states that it is under the contract. There was a problem with the heater which was not in the notes for the home inspection because the inspector did not see the issue. I sent over all my documents as proof this was not a pre existing issue and continue to be denied. I have now excited a week for another response and have yet to receive one.

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Reply from Landmark Home Warranty

Jan 02, 2020

Dear H D, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your spa ticket. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

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Jo Ann Long

December 31st, 2019 DETAILS arrow_drop_down
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The technician came and fixed the appliance.

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Reply from Landmark Home Warranty

Jan 02, 2020

Dear Jo Ann, We are glad to see that our agents and contractors have been able to provide you with 3-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Cathy White

December 31st, 2019 Safford, AZ DETAILS arrow_drop_down
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Lack of contractors and have subpar contractors on contract

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Reply from Landmark Home Warranty

Dec 31, 2019

Dear Cathy, I am sorry to hear that you feel this way. Our contractor relations representatives are out in the field every day to build relationships with contractors. We are working to build our in-network list of contractors so that we can better serve our homeowners. Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Cruz Serrano

December 31st, 2019 Goodyear, AZ DETAILS arrow_drop_down
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Because, the Terms and Conditions are vague of what products (appliances) Landmark covers only certain product brands especially in the ground pool. And, charges even for preventative maintenance. are covered by Landmark

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Reply from Landmark Home Warranty

Dec 31, 2019

Dear Cruz, I am sorry to hear that you feel this way. I would be happy to answer any questions you may have regarding your coverage. You can reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Sue G

December 31st, 2019 Eagle, ID DETAILS arrow_drop_down
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Efficient and professional service with quick response time

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Reply from Landmark Home Warranty

Dec 31, 2019

Dear Sue, Thanks for the great rating and the time you have taken to share it! Please do not hesitate to reach out to us for any questions you may have. Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Jon Pitts

December 31st, 2019 Yuma, AZ DETAILS arrow_drop_down
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Held to there word. Hard to find that now days

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Reply from Landmark Home Warranty

Dec 31, 2019

Dear Jon, Thank you for taking the time to share your feedback! We appreciate the time you have taken to do that and hope to continue providing great customer service for you. Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Kim

December 31st, 2019 McKinney, TX DETAILS arrow_drop_down
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I have always received excellent customer service and quality service from their contractors.

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Reply from Landmark Home Warranty

Dec 31, 2019

Dear Kim, We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Grant

December 31st, 2019 Dallas, TX DETAILS arrow_drop_down
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they've always been fast and easy to work with

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Reply from Landmark Home Warranty

Dec 31, 2019

Dear Grant, Thank you for taking the time to share your feedback! We appreciate the time you have taken to do that and hope to continue providing great customer service for you. Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Susan K.

December 31st, 2019 Eagle, ID DETAILS arrow_drop_down
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Provides good and timely service and works hard to retain business

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Reply from Landmark Home Warranty

Dec 31, 2019

Dear Susan, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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OC Eke

December 31st, 2019 Yuma, AZ DETAILS arrow_drop_down
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Not very helpful and they seem more concerned about saving money plus their contractors are sub-par

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Reply from Landmark Home Warranty

Dec 31, 2019

Dear OC Eke, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your plumbing system. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Tony Stark Policci

December 31st, 2019 Chandler, AZ DETAILS arrow_drop_down
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Their customer service and follow up is ridiculously good. Amazing.

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Reply from Landmark Home Warranty

Dec 31, 2019

Dear Tony, We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Eddie

December 31st, 2019 Mesa, AZ DETAILS arrow_drop_down
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The process was very easy, just wish the first plumber did not drag their feet.

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Reply from Landmark Home Warranty

Dec 31, 2019

Dear Eddie, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Ken

December 31st, 2019 Allen, TX DETAILS arrow_drop_down
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Their allowance for installing an appliance is not near realistic costs. Replacement product will be lowest cost bottom of the line available.

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Reply from Landmark Home Warranty

Dec 31, 2019

Dear Ken, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your plumbing system. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Tim galloway

December 31st, 2019 Austin, TX DETAILS arrow_drop_down
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Good for the easy and inexpensive (door locks). Very difficult for the expensive and complex (water heaters).

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Reply from Landmark Home Warranty

Dec 31, 2019

Dear Tim, We are glad to see that our agents and contractors have been able to provide you with 3-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Addison

December 31st, 2019 Addison, TX DETAILS arrow_drop_down
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Prompt response and no gamesmanship on coverage.

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Reply from Landmark Home Warranty

Dec 31, 2019

Dear Addison, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Netta

December 31st, 2019 Saint Helens, OR DETAILS arrow_drop_down
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They're doing good by me but I've never had a Home Warranty so I have no one with whom to compare them.

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Reply from Landmark Home Warranty

Dec 31, 2019

Dear Netta, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Brent johnson

December 31st, 2019 Tucson, AZ DETAILS arrow_drop_down
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Sometimes I get asked too many questions as to whether Landmark will cover my problem. I feel i pay for the top warranty possible. If something is broke then Landmark should find someone to fix my problem.

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Reply from Landmark Home Warranty

Dec 31, 2019

Dear Brent, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Carolyn Buhlmann

December 31st, 2019 Boulder City, NV DETAILS arrow_drop_down
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Landmark processes claims very quickly and uses excellent contractors

Verified Customer

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Stella Perez

December 31st, 2019 Rio Rico, AZ DETAILS arrow_drop_down
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I have experienced prompt customer service.

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Reply from Landmark Home Warranty

Dec 31, 2019

Dear Stella, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

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M. Rivera

December 27th, 2019 Gilbert, AZ DETAILS arrow_drop_down
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Landmark selects the least competent individuals to complete their jobs. And when an expensive claim arises, they will come up with excuses instead of money, leaving you the bill for repairs they should have paid. Further, they also make it extremely time-consuming and tedious to cancel the policy. In brief: save money, pay for repairs yourself, and avoid these wretched people.

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Reply from Landmark Home Warranty

Dec 31, 2019

Dear M. Rivera, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your plumbing system. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

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Ana Perez-Arrieta

December 23rd, 2019 Tucson, AZ DETAILS arrow_drop_down
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I called to report a plumbing issue. You sent a plumber who snaked the kitchen sink for about 100 feet. The plumber said he was not confident it would fix the problem. I called back one week later to say problem was not fixed. You wanted to charge me another $65 and open a new ticket to send someone back to the house, but it was the same problem, and I felt I should not have to do pay another fee because the original plumber did not fix the problem. You had me wait online for 24 minutes! In the end, the representative said I would have to pay again. I asked to speak to a manager, and she asked me to call back to see if your company would authorize it under the same ticket. I received very poor service. This is precisely why home warranty companies have terrible reputations.

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Reply from Landmark Home Warranty

Dec 27, 2019

Ana Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your plumbing system. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Cheyenne Rapier Customer Relations Manager

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Jon

December 20th, 2019 Tucson, AZ DETAILS arrow_drop_down
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Landmark is wonderful. However, should select better (more professional) companies to work with.

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Reply from Landmark Home Warranty

Dec 23, 2019

Dear Jon, Thank you for the time you have taken to share your feedback. We have contractor relations representatives out in the field every day to build relationships with our contractors to ensure we can provide remarkable service for our homeowners together. Sincerely, Tiffany Nguyen Customer Relations Manager

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Shiela

December 18th, 2019 Peoria, AZ DETAILS arrow_drop_down
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Worst experience EVER! We’ve been with Landmark since 2013 and only needed to use our warranty for the first time 2 years ago. Process was simple. Last month, our hot water heater went out. When Taylor called to update us on getting a plumber out, she said it would be 4 days before someone could get out to our home...4 days in a major metropolitan city!! While I understand being without hot water is not an emergency, this young gal told us very rudely and multiple times that there are other ways to take a hot shower! I asked if that meant boiling hot water on the stove and bathing our teenagers with said hot water and she reiterated that there are other ways to take a hot shower. I was so upset that there were no words for her! They totally low balled us on a cash amount-so low it wouldn’t even cover a replacement water heater at the plumber’s cost but insisted they have vendors that give them really good deals. Don’t ask for an invoice though as Landmark won’t give you that information. Nope, it’s top secret! Sneaky business practice if you ask me! As soon as I get my check, I’m switching to OneGuard. I’ve heard good things and I’m sure another company can’t be as bad as Landmark. Save your money and go somewhere else, anywhere but Landmark!!