Protecting more than 70,000 homeowners each year, Landmark Home Warranty provides affordable and comprehensive home warranties for residential properties in Arizona, Idaho, Nevada, Oregon, Texas, and Utah. The home warranty company has local representatives and independent licensed contractors in every region it services.

Landmark Home Warranty is a member of the National Home Service Contract Association and the Texas Real Estate Commission. Founded in 2004, Landmark Home Warranty's headquarters reside in South Jordan, Utah.

Read Landmark Home Warranty reviews below to see what real consumers have to say about the warranty service provider. Current warranty reviews note quality and timely service, friendly and responsive service professionals, and comprehensive coverage. 

The Good

  • Customization (With a Service Fee)
  • Coverage Options for Real Estate Professionals
  • Pest Control Services
  • Homeowner Support
  • Helpful Website
  • Industry Recognition
  • Landmark Home Warranty Reviews

Customization (With a Service Fee)

Landmark Home Warranty company offers two main home warranty plans for homeowners. The coverage plans include a Home Systems Plan which covers systems such as a water heater, air conditioner, and pipe leaks. The other warranty plan, the Total Protection Plan, includes warranty services that cover appliances such as a washer and dryer, a built-in microwave, and a garage door opener. Specific coverage for what each warranty covers is as follows:

Home Systems Plan: $34–35 per Month (Depending on State)

  • Air conditioning/heating preseason
  • Unlimited air conditioning units
  • Subterranean termite treatment ($195 service call fee)
  • Failures due to sediment, rust, or corrosion
  • No-fault upgrades for code violations, improper repair, and haul away
  • Freon recapture/recovery/recharge
  • Water heaters (up to 70 gallons, unlimited units)
  • HVAC modifications
  • Tankless water heaters
  • Hydro jetting
  • Concrete-encased pipe leaks
  • Drain line stoppages
  • Pest control treatment
  • Shower and diverter valves
  • Pressure regulators
  • Interior hose bibs
  • Ceiling and exhaust fans
  • Unlimited heating units
  • Whirlpool motor and pump assembly
  • Unlimited air conditioning units
  • Toilet removal/reattachment
  • Plumbing pipe leaks
  • Plumbing pipe leaks
  • Faucets, showerheads, and arms
  • Toilets
  • Electrical system

Total Protection Plan: $55–56 per Month (Depending on State)

  • Everything included in the Home Systems Plan
  • Garage door opener unit and remote transmitter
  • Oven/range/cooktop
  • Built-in microwave
  • Central vacuum
  • Kitchen exhaust fan
  • Dishwasher
  • Kitchen refrigerator
  • Garbage disposal
  • Washer and dryer

Available Add-Ons (Depending on State)

Landmark Home Warranty also allows homeowners to customize their plans by adding extra services and major appliances for an additional monthly fee. Having customizable plans can provide peace of mind to homeowners because they don't have to purchase entirely new warranty policies to include the appliances they want coverage for, making quality assurance a priority. Customers can select individual systems and appliances to add on to their current home warranty plan.

  • Booster pump
  • Freestanding icemaker
  • Salt water equipment
  • Grinder pumps
  • Septic system and pumping
  • Water softener
  • Exterior pipe leak repair
  • Well pump
  • Garage door opener
  • Roof leak repair
  • Swimming pool/hot tub/portable spa equipment
  • Wet bar refrigerator

Coverage Options for Real Estate Professionals

In addition to offering packages for homeowners, Landmark Home Warranty services also include home warranty coverage options for real estate professionals. Four different real estate plans ranging in price from $375 to $525 per year are available, giving real estate agents the ability to select the home warranty coverage level they prefer.

Pest Control Services

Landmark Home Warranty includes pest control services in of each of its plans, and you don't have to pay extra for it. This is relatively unique within the industry and can help homeowners to save money by avoiding the cost of a separate pest control contract. 

Homeowner Support

Landmark Home Warranty strives to make it as easy as possible for its customers to protect their homes. The company provides an accessible homeowner dashboard where customers can check their coverage, open a claim, and renew their home warranty coverage and plans online.

Landmark Home Warranty also provides phone support, and the company has customer service account managers that are available to answer questions and help homeowners open a claim or coordinate a repair or appliance replacement.

Helpful Website 

Landmark Home Warranty's website is quite robust and provides several helpful resources. There is a blog section of the company's website that includes information about buying or selling a house, HVAC, plumbing, appliance warranties, home repairs and maintenance, electrical systems, real estate, pest control, property management, lifestyle and decor, and home warranties. Each of these topics has its own section and includes numerous articles within each that provide information and advice on subjects within the topic. 

Industry Recognition 

Landmark Home Warranty has received a number of industry accolades and accreditation, including ranking #929 on the Inc. 5000's list of fastest-growing companies of 2016 and #22 on the Utah Business Fast 50 list in 2016. Additionally, Landmark has received a large portion of positive home warranty reviews, and they protect and offer coverage to over 70,000 homeowners each year. 

Landmark Home Warranty Reviews

Especially with home warranty companies, you want to make sure you're going with a company that will give you reliable and exceptional service. Landmark Home Warranty reviews reflect just that with high star ratings from consumers. Even with thousands of reviews, the company's overall star rating is quite high.

The company also responds personally to its customer reviews, so you know the business sees customer feedback and takes it seriously, which is comforting for the consumer. 

Positive review highlights include a quick claim and repair time and remarkable service and maintenance workers. Browse Landmark Home Warranty reviews below to see what else customers are saying about the warranty service. 

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The Bad

  • Limited Availability

Limited Availability

Currently, warranty service provider only offers its services in six states: Arizona, Idaho, Nevada, Oregon, Texas, and Utah. Although the company has announced that it plans to expand nationwide, clients who live elsewhere at this time will not have the ability to purchase home warranty coverage from Landmark Home Warranty.

The Bottom Line

Landmark Home Warranty is a well-respected home warranty company that offers a number of attractive features, including customer service from licensed contractors in every area they are located in, customizable plans for homeowners, packages specifically geared towards real estate professionals, pest control services, customer support, and an informative website.

Landmark Home Warranty is definitely worth looking into for those living within its service area of Arizona, Idaho, Nevada, Oregon, Texas, and Utah. Check out Landmark Home Warranty reviews below if you want to see what consumers have to say about the service provider.

Customer reviews currently highlight effective quality assurance for timely service and repair, quality customer service, affordable prices, and much more.

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Call our recommended rep over at Landmark Home Warranty below.

1-(844) 836-5114

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Landmark Home Warranty Frequently Asked Questions

How does Landmark Home Warranty's cost compare to other home warranty providers?

Landmark Home Warranty’s plans are competitively priced. Some competitors are higher, and some are lower; however, we believe our generous coverage and limits beat out the competition.

How much does Landmark Home Warranty charge for its service call fee?

Service call fees (SCF) vary by state and plan, and within each plan, there are two pricing structure options. In Utah, Idaho, and Oregon, SCFs are either $60 or $100; in Nevada, there is the choice of $65 or $100; Arizona and Texas have the options of $70 or $100. Plans with the lower of the two service call fees have a higher annual premium, and the plans with the higher SCF ($100) have a lower annual premium.

Does Landmark Home Warranty require a contract?

Home Warranty Plans are sold as a yearly contract; however, customers may cancel at any time.

What is Landmark Home Warranty's cancellation policy?

Contract holders may cancel at any time. There is a $75 cancellation fee, and depending on usage of the warranty, a refund may or may not be issued.

Is Landmark Home Warranty available nationwide?

Landmark Home Warranty offers coverage in six states: Utah, Idaho, Oregon, Nevada, Arizona, and Texas.

Does Landmark Home Warranty offer real estate packages?

Yes.

Can you customize your plan with Landmark Home Warranty?

Yes.

Are Landmark Home Warranty reviews positive?

Yes. There are also some that are not positive.

User Reviews

Star Rating

4.2
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3,110 Reviews

Review Breakdown

5 star
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4 star
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3 star
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2 star
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1 star
8%

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Matthew Busse
August 1st, 2019 Eugene, OR DETAILS
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A recent interaction with Landmark Home Warranty has me wondering if they care about the customer. We needed our AC/heater inspected after moving into our new home. LHW wanted to charge double the normal fee since it would be heating and cooling, although it was a single unit. The company they contracted out forgot our appointment, rescheduled, then rescheduled us again because they double booked on us. LHW called to ask how the interaction with both themselves and the company went, I started to tell them but was then told to just fill out a survey they would send me. I did, giving both LHW and the AC company lower reviews. I expected I would receive another call to remedy the relationship, but instead received two emails asking to review LHW. So here it is.

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Reply from Landmark Home Warranty

Aug 05, 2019

Dear Matthew, Thank you for the time you have taken to provide us with your feedback. I am sorry to hear about your experience and would like to better address your concerns. I have sent you a direct e-mail so that we can discuss them in detail. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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Kayla
August 1st, 2019 Helotes, TX DETAILS
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Caused damage and then did not cover it.

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Patricia Turpen
July 31st, 2019 Prescott Valley, AZ

I was impressed with the response I got when the fan assembly went out on our air conditioner. They had someone at our house in an 18 hour turn around. Originally, a company that is based 90 miles away was called and they could not respond in less than four days (the city they were coming from was in triple digits and so they were very busy. I called the company and spoke to a service person, and she was able to locate a company here locally that came to our home four hours later. I was very pleased.

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Reply from Landmark Home Warranty

Aug 01, 2019

Dear Patricia, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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Chet
July 29th, 2019 Galveston, TX

Problem seemed to be fixed but now it isn’t. You sent Cowboy Cooling but they need to come out again. I will call them.

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Reply from Landmark Home Warranty

Jul 30, 2019

Dear Chet, I am sorry to hear that your system is still not functioning as intended. The warranty does guarantee our contractor's work for 30 days. We can send a recall ticket to them to return to your home to check their work. Please call the office at 866-306-2999 or reach out to me directly at [email protected] to ensure you are being properly assisted. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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Laura
July 29th, 2019 Glendale, AZ DETAILS
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I would give them a negative 5 if I could. I called to file a claim because our AC unit went out. I was on hold for over 2 hours until my phone ran out of battery and no one answered. It’s says they are available 24/7 so that is a lie! It’s 118 degrees in AZ and sure enough with today being Saturday we will most likely not get a response from someone until Monday. We bought warranty to not have to be in this situation.

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Reply from Landmark Home Warranty

Jul 30, 2019

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Britney Comer
July 24th, 2019 DETAILS
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easy to set up a time for repair and happy staff

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Reply from Landmark Home Warranty

Jul 25, 2019

Dear Britney, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Diana Cesarini
July 24th, 2019 DETAILS
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Used once. Service very good. Prices to high. $100 more this year than last. Not willing to pay more. Will look for better rate.

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Reply from Landmark Home Warranty

Jul 25, 2019

Dear Diana, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Mark G
July 24th, 2019 DETAILS
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I feel like I''m just a number when I call... The service fee to have someone e come out is $100 so sometimes it cost more money to make a claim than to find someone else on the open market!

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Reply from Landmark Home Warranty

Jul 25, 2019

Dear Mark, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Anonymous
July 24th, 2019 DETAILS
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Eventually our house problems have gotten fixed, but not before a lot of frustration

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Reply from Landmark Home Warranty

Jul 25, 2019

Dear Homeowner, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Tom Schmidt
July 24th, 2019 DETAILS
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Out of town business that your computer show as "avalable" are anything but and your employees are no longer able to help. They appear to be rules by your computer system and have no athority.

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Reply from Landmark Home Warranty

Jul 25, 2019

Dear Tom, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Kayla
July 24th, 2019 DETAILS
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Coverage isnt awesome and their contractors arent the best.

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Reply from Landmark Home Warranty

Jul 25, 2019

Dear Kayla, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Iongi
July 24th, 2019 DETAILS
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The process was so Fast and easy. The customer service was wonderful in helping me set things up. Ordering the rekey was a breeze. _''_

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Reply from Landmark Home Warranty

Jul 25, 2019

Dear Longi, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Valentina and Caleb Pedersen
July 24th, 2019 DETAILS
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We''ve only had Landmark Home warranty about 3 months but they''ve been great when our water heater broke. We got a brand new one no problem. Very easy to work with. I love this company.

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Reply from Landmark Home Warranty

Jul 25, 2019

Dear Valentina and Caleb, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Antonio "Tony" Santiago
July 24th, 2019 DETAILS
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What can I say? The serve was nice and the people there were helpful.

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Reply from Landmark Home Warranty

Jul 25, 2019

Dear Antonio, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Cam Mosher
July 24th, 2019 DETAILS
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Have always been very responsive to our calls for help.

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Reply from Landmark Home Warranty

Jul 25, 2019

Dear Cam, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Tim Wille
July 24th, 2019 DETAILS
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Everything went as planned. The process was essy and explained clearly.

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Reply from Landmark Home Warranty

Jul 25, 2019

Dear Tim, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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M
July 24th, 2019 DETAILS
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It can be difficult to get all of the information about what the warranty will and won't cover but if you research carefully and know that you will have to pay for service fees and parts of some repairs (our share ended up being way less than 50% which was great!) then a home warranty is well worth the time and money. The repairs do often take longer to complete as well. Just make sure you are okay with those things up front. It was great to buy the home warranty with our new house when we weren't sure our AC was going to work in the first year.

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Reply from Landmark Home Warranty

Jul 25, 2019

Dear M, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Leigh Sansom Fransioli
July 24th, 2019 DETAILS
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Timeliness in repair completion due to ordering parts could be a lot faster.

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Reply from Landmark Home Warranty

Jul 25, 2019

Dear Leigh, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Juden Peterson
July 24th, 2019 DETAILS
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Prompt. Had someone out here right away

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Reply from Landmark Home Warranty

Jul 25, 2019

Dear Juden, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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AZ Traveler
July 24th, 2019 DETAILS
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They promptly helped me with setting up an appointment.

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Reply from Landmark Home Warranty

Jul 25, 2019

Dear Homeowner, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Kenneth P
July 24th, 2019 DETAILS
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Reliable and knowledgeable customer service.

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Reply from Landmark Home Warranty

Jul 25, 2019

Dear Kenneth, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Everardo
July 24th, 2019 DETAILS
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They have a quick response time when going Thur the website.

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Reply from Landmark Home Warranty

Jul 25, 2019

Dear Everardo, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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GIOVANNI Notarnicola
July 24th, 2019 DETAILS
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Very attentive and prompt about my home warranty

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Reply from Landmark Home Warranty

Jul 25, 2019

Dear Giovanni, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Robert Crawford
July 24th, 2019 DETAILS
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Great service and friendly customer service

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Reply from Landmark Home Warranty

Jul 25, 2019

Dear Robert, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Kristi West
July 24th, 2019 Salt Lake City, UT DETAILS
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They got the job done efficiently and timely.

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Reply from Landmark Home Warranty

Jul 25, 2019

Dear Kristi, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Mariana
July 24th, 2019 Draper, UT DETAILS
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Efficient in every way. Good communication via phone and email, verifying service was provided to our liking. Very pleasant to work with, every person that came was respectful and on time.

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Reply from Landmark Home Warranty

Jul 25, 2019

Dear Mariana, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Mr Anderson
July 24th, 2019 Salem, OR DETAILS
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Fridge went down was backup and running within 24 hours after the service call.

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Reply from Landmark Home Warranty

Jul 25, 2019

Dear Mr. Anderson, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Rachel Baker
July 24th, 2019 DETAILS
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Fast response and easy process. Trustworthy service with good contractors.

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Reply from Landmark Home Warranty

Jul 25, 2019

Dear Rachel, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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CP
July 24th, 2019 DETAILS
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Fast, friendly, and through service assistance service

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Reply from Landmark Home Warranty

Jul 25, 2019

Dear CP, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Patrick
July 24th, 2019 DETAILS
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Quick response to claims and friendly communicatikn

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Reply from Landmark Home Warranty

Jul 25, 2019

Dear Patrick, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Patrick
July 24th, 2019 Grants Pass, OR DETAILS
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Easy to set up and the service was delivered as promised.

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Reply from Landmark Home Warranty

Jul 25, 2019

Dear Patrick, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Richard Brown
July 24th, 2019 Peoria, AZ DETAILS
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Responsive, efficient and honest. Important factors

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Reply from Landmark Home Warranty

Jul 25, 2019

Dear Richard, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Beverlee Sigman
July 24th, 2019 Plano, TX DETAILS
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They have performed and the technician did a great job.

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Reply from Landmark Home Warranty

Jul 25, 2019

Dear Beverlee, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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Antonio Santos
July 24th, 2019 Provo, UT DETAILS
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The worse customer service and I have to work to communicate my concerns with people who don’t listen. Frustrated

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Reply from Landmark Home Warranty

Jul 25, 2019

Dear Antonio, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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Narin Seera
July 19th, 2019 DETAILS
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Excellent customer service. They don't look for loopholes for not to honor the warranty.

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Reply from Landmark Home Warranty

Jul 22, 2019

Dear Narin, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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sammy hukkanen
July 19th, 2019 Arizona City, AZ DETAILS
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Master shower was not working, call to Landmark and all is fixed. Couldn't make up a better ending!! You folks rock! I will recommend your company to all my friends.

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Reply from Landmark Home Warranty

Jul 22, 2019

Dear Sammy, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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jan
July 17th, 2019 Eagle, ID DETAILS
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some things that should be covered are not

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Reply from Landmark Home Warranty

Jul 19, 2019

Dear Jan, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Rose Garza
July 17th, 2019 Texas City, TX DETAILS
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There are just too many things they refuse to cover, and for silly reasons.

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Reply from Landmark Home Warranty

Jul 19, 2019

Dear Rose, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would be happy to go over your warranty coverage in more details with you. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Scott Brodrick
July 17th, 2019 Round Rock, TX DETAILS
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I called on Sat, but they don't work weekends. Then, their van broke down and they missed their Mon appt time.

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Reply from Landmark Home Warranty

Jul 19, 2019

Dear Scott, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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lckerby
July 17th, 2019 Kuna, ID DETAILS
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I specifically asked if the well was covered and was told yes, but when the pressure tank went out, it wasn't covered. Furthermore the company they refered me to were twice as expensive and very unresponsive.

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Reply from Landmark Home Warranty

Jul 22, 2019

Dear Ickerby, I am sorry to hear about your experience with your well pump service request. The warranty does offer coverage for your well pump. However, the pressure tank is a listed exclusion. I would be happy to go over any coverage questions you may have in more detail. You can reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Susie Key
July 17th, 2019 San Antonio, TX DETAILS
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They only have two contractors in our area and one has terrible reviews and the other did a lousy job for us. They used our inside coils to get out of a return call. We had to call someone else not using Lamdmark who fixed our AC and said it was the circuit breaker and had nothing to do with the coils. They and their contractors just appear to not want to honor the return call. Landmark of course does not cover coil cleaning and the contractor just wanted to make money off contract.

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Reply from Landmark Home Warranty

Jul 22, 2019

Dear Susie, I am sorry to hear about your experience with your A/C unit. I would like to be able to review your service request in more detail to better address your concerns. Please reach out to me directly at [email protected] I look forward to hearing from you. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Jennifer Burbidge
July 17th, 2019 Salem, OR DETAILS
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My AC hasn''t worked for over a month! I have called, begged and pleaded to no avail! If they can''t get it to work, it needs replaced but I can''t get anywhere with them.

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Reply from Landmark Home Warranty

Jul 22, 2019

Dear Jennifer, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Brian Hedderman
July 17th, 2019 Salt Lake City, UT DETAILS
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Horrible customer service. They sent out a garage door tech who did not know how to evaluate my garage door opener properly

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Reply from Landmark Home Warranty

Jul 22, 2019

Dear Brian, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Zach Gaulke
July 17th, 2019 Pendleton, OR DETAILS
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Worked hard to make sure I got the service I needed.

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Reply from Landmark Home Warranty

Jul 19, 2019

Dear Zach, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Dennis McQueen
July 17th, 2019 Cedar Park, TX DETAILS
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Outstanding customer service. Comprehensive coverage

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Reply from Landmark Home Warranty

Jul 19, 2019

Dear Dennis, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Jerry
July 17th, 2019 West Jordan, UT DETAILS
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They follow up on everything. All issues that we have had have been addressed.

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Reply from Landmark Home Warranty

Jul 19, 2019

Dear Jerry, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Claudia Weber
July 17th, 2019 Hillsboro, OR DETAILS
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Usually great customer service, took 3 months to resolve a bad contractor issue

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Reply from Landmark Home Warranty

Jul 19, 2019

Dear Claudia, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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Caesar Brewington
July 17th, 2019 Schertz, TX DETAILS
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Easy to contact and quick response to my service call

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Reply from Landmark Home Warranty

Jul 16, 2019

Dear Caesar, We are glad to see that our agents and contractors have been able to provide you with 4-star service! Landmark guarantees our contractor's work for 30 days. If your unit fails again within this timeframe, we can open a recall ticket at no additional service call fee to you. We will send the contractor back out to your home to check his work. We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

history

Verified Customer

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Texas customer
July 17th, 2019 Huntsville, TX DETAILS
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They do not have providers in my area. Hard to get service.

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Reply from Landmark Home Warranty

Jul 19, 2019

Dear Homeowner, I am sorry to hear that you feel this way. We have representatives out in the field to expand out in-network list of contractors. our feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

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N/A
July 17th, 2019 Bullhead City, AZ DETAILS
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Took too long to get issue straightened out for the temp in our area at the time for A/C problem.

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Reply from Landmark Home Warranty

Jul 19, 2019

Dear Homeowner, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]