Name: Landmark Home Warranty
Rating: 3.3

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Verified Customer

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Robbie&Joe Hurst, TX

The website is user friendly, so it's easy to go online and request a service. Also, customer support has always been fast to respond, and they've offered a friendly service. I was very impressed when they came to fix our plumbing leakage. They discovered that the pipes weren't built properly, and that it was going to be a bigger job than expected, so they called Landmark to see if it was covered. Thankfully, it was, and I'm glad that it wouldn't fall back on me.

6 years ago

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Verified Customer

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Heather Lewisville, TX

After looking at different home warranty companies, it seemed like Landmark had the best deal for the dollar. Usually, they've been quick to respond. They call within 24 hours of filing a claim, so they've done a pretty good job about sending out contractors in a timely manner. We live in Texas, and we were on vacation out of the country when our A/C went out. My sister and mother-in-law stayed at home, so we called Landmark right away. They immediately took care of things, and had a technician over the same day. It's kind of nice not having to worry about that because everything was done in a quickly manner, and I was still able to enjoy my vacation!

6 years ago

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Verified Customer

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Kaylie Manor, TX

We wanted to schedule some test services, so I reached out to them and told them what I wanted to do, and I they found the nearest company for us. That company then reached out to us, we didn't have to call them to schedule anything. Landmark has just really great about communicating with us throughout the whole process. They even call afterwards to make sure that everything went really well, so I'm satisfied with their customer support.

6 years ago

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Verified Customer

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Randall & Chanc Todd Boise, ID

It was chosen for us, we didn't have an option. They've been mostly wonderful; the only problem I have had was getting ahold of a claims agent to help fulfill a request, and that's only happened once out of the the 4 or 5 times we've had to contact them. Overall they are able to provide, in getting our house problems fixed. On the day that we closed escrow for our home, our water heater turned into a lake in our garage. We were able to get ahold of Landmark, and they had somebody trying to contact us within a few hours after we made the claim, and the guy came out. He was very professional, he fixed it, and we haven't had any problems with it.

6 years ago

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Verified Customer

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Vince Wilson South Jordan, UT

It was the warranty that the seller of my home chose when they bought it. I didn't chose them. I've put in a request for technicians to come out with a couple of things; they responded quickly and I haven't had a hassle. Our oven control panel was broken, so the oven wasn't working properly. I asked to have them send the tech out. The tech came out, they looked at it, said they would get a replacement part if possible, or otherwise they'll replace the oven. They couldn't get a replacement control panel, so Landmark paid for a new oven. I've been really happy with it.

6 years ago

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Verified Customer

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Theresa & Randal Usry Meridian, ID

I am happy with everything that has been done. I've had 3 different issues, and I called them all up at the same time, so the technician came over. I was only charged once, which was $50 I believe, and he was able to get the parts I needed. I would actually consider renewing my contract with Landmark Home Warranty in September. Although I will check other companies, I've been pleased with them, so that's a good thing.

6 years ago

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Verified Customer

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Corinne Moctezuma Tucson, AZ

Usually, as soon as I put in a claim online, or as I call, I'll get a call from our contractors within 12 hours. No more than a half a day. I've used my warranty when my refrigerator went out, and since it couldn't be fixed, Landmark paid out the max amount that they could for my fridge, and I was able to get a fridge right away. Their customer service representatives have always helped me get in contact with the contractors. Also, they've been very responsive and quick. The best thing I like about Landmark is the responsiveness.

6 years ago

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Verified Customer

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Tiisaimoyo And Chianon Mutsiwegota Phoenix, AZ

It satisfied all of our needs in regard to what coverage is offered, and we had some good feedback from other people that have used Landmark before, so we decided to go with them. They've been super helpful in making sure that everything is complete in the service call. Plus, they're super responsive, and haven't had to wait longer than 5 minutes to be able to speak to somebody. It's a very reliable service; very good.

6 years ago

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Verified Customer

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Shannon Peterson Magna, UT

Landmark Home Warranty was one of the better warranties in my area, so that's why I chose them. Customer service is really great! They helped me, answered all of my questions that I had, and made it a very easy process. My water heater and A/C broke, and they had someone come out within a week or two, depending on the company they hired. It all worked out very easily. They are just so positive!

6 years ago

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Verified Customer

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Michael Consavage Vail, AZ

My experiences with their customer support has been pretty simple and short. When we call, we tell them what the problem is, and everything is followed up with right away. They make sure everything is taken care of. I've use it twice so far, and the both issues were resolved within 3 days. Overall, it's the exact opposite of the previous company we had, and a we're just happy with them.

6 years ago

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Verified Customer

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Jose Lopez Yuma, AZ

It's a good company that I have actually recommended to another person. They provided me whatever I needed, and I'm satisfied. My experience with customer support was pretty good. They answered the phone and they did a good job. Everything was pretty good because when I call, whoever is in charge there answers the phone, and they send me with the person that's gonna be in charge on the job that they're gonna do, so pretty good on that.

6 years ago

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Verified Customer

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Nate & Chelsie Kofford Argyle, TX

So far, they've been pretty good. They're very responsive, and they don't seem to have any issues. I filed a claim online, and they call me within an hour or so, and had somebody repair whatever needed to be repaired, so it's been pretty flawless. My first home warranty company messed up my home, but this isn't the case with Landmark, so I've been happy.

6 years ago

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Verified Customer

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Edward Brunet Houston, TX

To be honest, I've always been skeptical of home warranty companies, mostly because of things I've heard and read about. However, Landmark has been a pleasant surprise. I had problems with my air conditioner, and I went through the normal process of having somebody come out. It turns out it was a die compressor that was not working, and Landmark paid for the entire air conditioner to be replaced.

6 years ago

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Verified Customer

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Chad and Amber Brown Coppell, TX

We've had good experiences, we haven't had any problems; everyone is really nice. The only thing is that they're not very good with entering the information in their computer, so if I talk to someone, you have to send your house inspection even though it had already been sent before, but that was the only thing. I do like that they follow up to see if everything was taken care of, and they also text, either to let you know or to remind you that someone's coming out, and also to make sure that everything was okay, or if you want to take like a little brief survey, you can, and let them know. We actually have used our warranty quite a few times. We thought our AC was going out, they came out and fixed that, I had pest control come out, and for the pump in our pool; the motor went out so they replaced that, too. Honestly we chose them because they had that option where you could add your pool to the warranty.

6 years ago

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Verified Customer

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James and Heather Richardson Celina, TX

They were regionally-based, not nationally-based, and at the time 5 years ago they were small, so I thought that they would be able to provide better service. I'm currently using them for my refrigerator so I'm in the process of getting my refrigerator being fixed. Specifically the customer support has always been very helpful and professional, courteous. They're fair to their customers. They're very good.

6 years ago

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Verified Customer

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Colby/Emily Allred St George, UT

Customer support always has been really positive, they get everything always taken care of fast, and I feel like I got more than I paid for. They were recommended by our realtor, and right after we bought the house, the fridge went out and they sent somebody here. They repaired the fridge and then they left, but they sent somebody back out the next day because it needed a compressor. They replaced the compressor and our fridge repair was done really quick so everything's been positive. I would recommend to anybody to buy a house with that kind of warranty.

6 years ago

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Verified Customer

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Albert Wiessmer Mesa, AZ

Usually every year my AC goes out, so I've gotta have them come out and do a repair. Our refrigerator shut off once, and they came out and fixed that, no problem. They've always been prompt and got somebody out here to make needed repairs, and I've never had a claim denied or cancelled or anything. I already have had it for about 5 years and I don't have any problem with Landmark Home Warranty.

6 years ago

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Verified Customer

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Ronald & Cynthia Bochy Parowan, UT

It came included when we bought our house, it was what the agent gave us. Both times we needed them, they were very quick to get the help to us. The first time it was the electrical panel; our lights were flashing on and off, and they came out. Turns out we had a bad electrical panel, and they fixed that. Then our air conditioning wasn't working, and we had to have them come out for that, and it was fixed.

6 years ago

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Verified Customer

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Charles Wilson American Fork, UT

I'm a real estate agent, and I was told this was the best company to go with. They took care of a refrigerator problem we had; they handled that in a timely manner. On top of that, they kept very good contact with the customer, and I think the companies that they used to service you have improved greatly. Definitely, very high quality customer service.

6 years ago

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Verified Customer

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Yvonne Johnson St George, UT

Their customer service is nothing but wonderful. They're very easy to do business with, and they were very prompt. Just about 3 or 4 weeks ago, our air conditioner stopped cooling, so we called on a Monday. We had our A/C working just fine by 8:15 of the next day. He fixed it in 15 though, so I think they could've done better. Besides that, they've just been very easy. Our home is 10 years old, and the things that had been needing repair are expensive items. It's been a blessing to have their service.

6 years ago

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Verified Customer

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Felix Deogardo Austin, TX

So far, they've been awesome enough for me to renew it for a year. I just like that they're hassle free. The first time I used it, I had a water heater leak within a few months of me purchasing my home, so they sent someone out. Not only did they switch it, they also updated it. Just recently, about a month ago my AC went out, they sent somebody to fix it. Plus, they keep you informed throughout the entire process.

6 years ago

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Verified Customer

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Michael Sanders Salt Lake City, UT

Landmark Home Warranty customer support always make sure I have the best contractors. If nobody comes over, they get another one out here immediately. I had an issue with a company that didn't want to come out to fix my A/C. They just wouldn't show up when they said they would. I decided to call customer service, and they sent someone out the next day. They're just on top of everything all the time.

6 years ago

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Verified Customer

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Kari Portales Coeur D Alene, ID

I didn't have access to internet so had to call for service calim and was able to talk to rep very quickly. The company scheduled to come out in 2 days but when I called them they were able to reschedule to come out the next day. I realize there's not always control over this but they did call me back right away after I left them a voicemail.

1 year ago

Reply from Landmark Home Warranty

Dear Ms. Portales, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Oct. 25th, 2022

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Verified Customer

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Leigh Whiting Houston, TX

When dealing with most home appliances they are great. But when my a/c unit needed to be replaced the company they recommended installed it incorrectly & I started having issues after a year. Then after the initial repair didn't work I was left in limbo. I'm in Houston, TX my a/c has to work. I then had to find my own repair service - who told me why my BRAND NEW a/c unit was installed incorrectly. Not only was it incorrectly, the poor installation messed up the wiring and I almost had to have a electrician re-wire the unit. Fortunately, the company I found knew what they were doing and was able to patch the installation without re-wiring. But if left to Landmark I would still be living in a house with no a/c or living out of a hotel.

1 year ago

Reply from Landmark Home Warranty

Dear Ms. Whiting, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction remains at the forefront of our priorities, and we regret the frustration. Please know we appreciate the opportunity to provide our personal assistance regarding the feedback you provided and look forward to speaking with you again. We sincerely hope to restore your faith in the wonderful services Landmark has to offer and thank you again for your consideration. Landmark Home Warranty

Sep. 27th, 2022

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Verified Customer

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Pablo Mojarro Tucson, AZ

We received excellent customer service. The lady was nice and polite. She told us the name of the company that was going to fix our problem. The company that they sent over was great. He fixed our problem and had great customer service. He went beyond and contacted us to make sure the problem was solved.

1 year ago

Reply from Landmark Home Warranty

Dear Mr. Mojarro, Thank you so much for the 5 stars regarding your customer service experiences with Landmark Home Warranty and your excellent service professional! Our top priority is your satisfaction and to provide best in class service, from the first call for service to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. On behalf the entire team, thank you again for choosing Landmark! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty

Aug. 30th, 2022

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Verified Customer

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Wellington Moreno Las Vegas, NV

1. Terrific customer service. There is always someone available and call wait times are low or non existent. 2. They don't try to nickel and dime me when it comes to having things fixed or replaced. 3. They have a great network of contractors who are professional and get the job done in a timely manner.

1 year ago

Reply from Landmark Home Warranty

Dear Mr. Moreno, Thank you so much for the 5 star review regarding your great customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you, as well as your positive experiences with your service professionals. Thank you for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jun. 21st, 2022

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Verified Customer

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Sharon Pati Hooper, UT

I have been their customer for 7 years and have made many service requests. Everyone was responded to in a very efficient and professional way. They have been able to provide fast and efficient service with every company that they had assigned to meet my needs.

1 year ago

Reply from Landmark Home Warranty

Dear Ms. Pati, Thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with Landmark Home Warranty! Providing prompt and accurate resolution with friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf the entire Landmark team, thank you again! We truly value your loyal business of 7 years and look forward to serving you in the future. Landmark Home Warranty

Jun. 7th, 2022

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Verified Customer

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Jim Valdivia Henderson, NV

(1) While Landmark response is always very quick, the service appointments are usually not (Allstate Service being the single exception). (2) Landmark offers an AC check up for full service fee ($70), while other companies are much less ($59); this for a service that involves no repairs or parts, snd no guarantee the unit will not fail at any time soon. I think there's room for improvement in this area

1 year ago

Reply from Landmark Home Warranty

Dear Mr. Valdivia, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Our utmost priority is to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. On behalf of the entire team, thank you for choosing Landmark! We truly value your continued business and look forward to serving you again. Landmark Home Warranty

Jun. 6th, 2022

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Verified Customer

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Christina Simmons Spring, TX

I've had Landmark home warranty for several years , I have had to open repair tickets with no issues . Their trade contractors have always been professional . I like the annual AC tune up that is offered and you get reminders as well . I have and will continue to recommend Landmark

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Simmons, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and your service contractors! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and we are thrilled to hear your testimony and the value you find in Landmark. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your loyal business and recommendation and look forward to serving you again. Landmark Home Warranty

Apr. 21st, 2022

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Verified Customer

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Trevor D Hill Creswell, OR

Every time I have had an issue with my home the service request has been easy to submit and fast to be taken care of. The people that have come to my service have worked around my schedule. So far I think it is a small price to pay for everything that they can help with if need be.

2 years ago

Reply from Landmark Home Warranty

Dear Mr. Hill, Thank you so much for the 5 stars and sharing such thoughtful feedback regarding your customer service experiences with Landmark Home Warranty! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and it makes us extremely happy to hear about your experience. On behalf the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Dec. 28th, 2021

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Verified Customer

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Janet Rumford Green Valley, AZ

When I called regarding our kitchen sink they sent someone right out. Problem with our stove top .. they send someone right out.. when I wanted to talk about our replacement and the timeline for that , I couldn't get in touch with them. Things take time and we love our new cooktop!

2 years ago

Reply from Landmark Home Warranty

Dear Mrs. Rumford, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and our contractors! Customer satisfaction is our number one priority, and we sincerely appreciate your interest in all the wonderful services Landmark has to offer. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Sep. 30th, 2021

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Verified Customer

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Melanie Hill Clearfield, UT

Excellent and friendly customer service. I did have a problem when the electrical guy came out and I asked multiple times if I need to turn off the breakers and he said no. With that the three of the breakers blew and in turn my master bedroom 68 inch tv was fried. To top it off with him he was more interested in checking me out than listening to my problems. I have never get so uncomfortable in my own home then when he was here. He wasn‚Äôt preto fix the problems the first visit. I will never have he or his company in my home again.

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Hill, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. We sincerely hope to restore your faith in the wonderful services Landmark has to offer and thank you again for your consideration. Landmark Home Warranty

Sep. 24th, 2021

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Verified Customer

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Bonnie C Ash Meridian, ID

They have responded to all of my requests...a little common sense does go a long way!!! If an appliance is over ten years old, please ask for replacement? Parts are hard to find, in general..over ten years...next to impossible! Don't waste time looking? Help the customer out by just asking for replacement! Just good customer service!!!

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Ash, Thank you so much for the 5 star review and providing thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Our utmost priority is your complete satisfaction and to make the process easy and hassle free, and it makes us extremely happy to know how well the warranty process has worked for you with our replacement option. Thank you again for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty

Sep. 24th, 2021

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Verified Customer

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Theresa Nance Goodyear, AZ

I had been with American Home Shield in CA and Florida and then back to CA over the past 15 years...what sold me on Landmark is that they are only in 6 states so far making it easier to get customer service via the phone and also easier for contractors to get to me in a timely manner...

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Nance, Thank you so much for the 5 star review and wonderful feedback regarding your customer service experiences with Landmark Home Warranty! Customer satisfaction is our number one priority, and we sincerely appreciate your interest in all the wonderful services Landmark has to offer. On behalf of the entire team, thank you for choosing Landmark! We sincerely appreciate your business and look forward to serving you again. Landmark Home Warranty

Sep. 16th, 2021

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Verified Customer

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Linda Norsworthy San Antonio, TX

Four stars because most of the time, once I get to talk with the agent, all is professional, courteous and efficient. The last star is because of getting through on their phone lines can take hours,. Getting a response from an email isn‚Äôt much better. In never got a call back when I left my number at 1:00!pm one day.,I had to call back the next day and wait in hold again. Most frustrating!

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Norsworthy, On behalf of the entire team, thank you so much for the 4 stars and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our utmost priority and we always appreciate the opportunity to help, and also your patience while holding. Thank you again! We truly value your continued business and look forward to servicing you in the future. Landmark Home Warranty

Aug. 4th, 2021

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Verified Customer

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Chase C San Antonio, TX

My hot water heater went out, landmark had the repair company out within a week and 5 days after that my hot water heater was installed and working. Costs were transparent up front and service was quick. Great feeling making it easy!

2 years ago

Reply from Landmark Home Warranty

Dear Chase C., Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jul. 23rd, 2021

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Verified Customer

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B Conley Hearne, TX

Customer Service handled my situation promptly, putting me in touch with a local contractor, who also responded promptly. The contractor worked around our schedule and got the problem solved quickly. I had out of town guests coming, and they went out of their way To make sure the problem was resolved before I had to cancel our get together

2 years ago

Reply from Landmark Home Warranty

Dear B Conley, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jun. 7th, 2021

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Verified Customer

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Nancy Alvarez Bend, OR

Landmark Home Warranty was very prompt in getting a technician out here to check our water heater last year, so I am renewing. I think it is well worth the cost. In addition, the agent I spoke with, Sara M, was very helpful and speedy. It was very easy to take care of the renewal because of her.

3 years ago Edited January 10, 2024

Reply from Landmark Home Warranty

Dear Ms. Alvarez, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction and taking quick action when you experience a breakdown is our top priority, and we appreciate your wonderful feedback and the opportunity to help. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Apr. 22nd, 2021

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Verified Customer

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E Anderson Maricopa, AZ

When I called about my dryer not working, they got someone in touch with me the same day. Even when I’ve called to just ask questions, they were always very polite and pleasant to speak with I am very happy with Landmark Home Warranty and I have recommended them to others.

3 years ago

Reply from Landmark Home Warranty

Dear E. Anderson, Thank you so much for the 5 star review and such positive comments regarding your customer service experiences with Landmark Home Warranty! Providing best-in-class service and timely repairs completed by professionals who deliver quality workmanship is a top priority, and we are happy to hear about your pleasing experiences. On behalf of the entire team, thank you for the opportunity to assist! We truly value your business and look forward to serving you again. Landmark Home Warranty

Apr. 8th, 2021

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Verified Customer

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Reese Orraca Gustafson

Super easy to work with at every step, from submitting a request for service through replacement of a covered home component. Having Landmark to call relieved what could have been very stressful home maintenance issues. Very work the investment!

3 years ago

Reply from Landmark Home Warranty

Dear Reese Orraca Gustafson, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your positive customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we take great pride in providing you the peace of mind you deserve. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you again soon. Landmark Home Warranty

Dec. 21st, 2020

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Verified Customer

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Kathleen Cullison

When I called to have the HVAC service you recommended, I was given Key Elements Inc to do the job, I paid the $60 service fee. When I looked up the company they had 9 reviews, 8 were 1 star stating how horrible this company & Damien the owner was. I called back & spoke to Shila who informed me there was nothing she could do to give me a better company she said all the jobs are computer generated.. I had her cancel the service call but she said I would need to call back the next day to get the refund of $60. When I called the next day I spoke with Rodger (not the call center in another country) he said he would be happy to give me another company. Why is it so difficult to get things done right when dealing with these call centers??? This has happened to me several times before

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Cullison, Thank you for taking the time to write a review and provide important feedback regarding your recent service experience with Landmark Home Warranty. Your testimony plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued homeowners. In addition, our customer care advocates always strive to deliver accurate information and set proper expectations, and we apologize for your frustration regarding the misinformation given. We are happy to confirm that the service request for the heating system tune-up that was reassigned to a different company was completed on December 3. Thank you again for allowing Landmark the opportunity to serve you. We truly value your business and hope to restore your trust in Landmark and the great service we offer. Landmark Home Warranty

Dec. 15th, 2020

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Verified Customer

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Jim LeCroy

Once you get through the phone promps and get a human, the response was very good and quick. The associate scheduled a local company to handle my needs the next day. My problem was fixed within an hour and got nice follow up.

3 years ago

Reply from Landmark Home Warranty

Dear Mr. LeCroy, On behalf of the entire team, thank you so much for the 5 star rating and review regarding your service experience with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call to service to the completed repair, and we always appreciate the opportunity to help. Thank you again! Please know we truly value your business and look forward to serving you in the future. Landmark Home Warranty

Nov. 25th, 2020

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Verified Customer

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JZ

Highly efficient and simple! I had a problem with my pool filter, and reported the problem through their online service. Within two hours, I received a call from their contractor asking about the nature of the problem. And the service provided by the contractor was just phenomenal.

3 years ago

Reply from Landmark Home Warranty

Dear JZ, On behalf of the entire team, thank you so much for 5 star rating and awesome remarks regarding your service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your business and look forward to serving again soon. Landmark Home Warranty

Nov. 25th, 2020

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Verified Customer

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Stephen

Once I reach someone they are fabulous. I called in late August because the dishwasher doesn't work. Here we are in mid September and I am no closer to having this resolved. I have been on hold for 60-90 minutes waiting for a customer service rep three times. An incompetent person to look at my dishwasher who decided it was a plumbing issue. Then I had to pay a second fee for a plumber, who didn,t respond for exactly 7 days. Then a 2nd plumber, who was great did come out. But he found it wasn't a plumbing problem with the dishwasher, the motor wasn't pumping water. So now, even though that plumber told you over the phone that you would reach out to me. NO ONE has gotten back to me as promised by the 2nd plumber. Now, I have to call again because the first appliance company you sent to me was incompetent. Also, I had to pay two fees, because the appliance company got it wrong. And here we are at mid September and still don't have a dishwasher that works. I guess I will need to be on hold for another 60-90 minutes to get nowhere. Please, will someone help?

3 years ago Edited January 10, 2024

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Verified Customer

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Donna

All of the employees that I have worked with are very helpful and willing to go above and beyond. I think the problem most people have with home warranty policies is that they expect too much. Landmark employees explained what was covered and provided good customer service.

4 years ago

Reply from Landmark Home Warranty

Dear Donna,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 26th, 2020

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Verified Customer

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Krussdiamond

I have compared different Home Warranty options and spoken with friends about companies that they use and I am so grateful that I made the right choice when I had plumbing issues in my new home. They came right to the rescue.

4 years ago

Reply from Landmark Home Warranty

Dear Krussdiamond,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 26th, 2020

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Verified Customer

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Debbie N

In our family, we have 3 homes covered with Landmark Home Warranty. Anytime there is a problem with a covered item, it is easy to file a claim and we have only had good and reputable companies come for repair. The rates are reasonable and customer service is top notch. I highly recommend this home warranty company.

4 years ago

Reply from Landmark Home Warranty

Dear Debbie,

I am happy to hear we were able to repair your microwave oven! Thank you for taking the time to share your feedback. We hope to continue providing you remarkable service. Please do not hesitate to reach out to us for any questions you may have.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 14th, 2020

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Verified Customer

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Steven Vaughan Dewey-Humboldt, AZ

fast service when I needed it for our furnace. I t was cold and the furnace stopped working, I call and received fast service with in a few hours the repair company Jungle Cat came out and fixed the problem by replacing a high limit safety switch.

4 years ago

Reply from Landmark Home Warranty

Dear Steven,

We are pleased to hear that we have been able to service you in a timely manner for your furnace! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 8th, 2020

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Verified Customer

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Laurie

Decent product for the money. However, they do not cover some things that one would think they would. For example, they mentioned bringing a house up to code but in actuality, they will not put in place something that was not there before. This is the very definition of a code violation. Generally, if your house is not up to code in an area it's because something is missing. It's sort of a catch 22

4 years ago

Reply from Landmark Home Warranty

Dear Laurie,

The warranty only covers the covered items in your home that have been properly installed and was in good working order at the time of the warranty start date. I am sorry if this was not properly explained to you. I would be happy to answer any questions you may have. You can reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 17th, 2019

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Verified Customer

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Susan Martin@ Dennis Martin Meridian, ID

We have had Landmark Home Warranty for 3 years, just signed up for our 4th year. Everyone we have communicated with has been very professional and courteous. We would like to especially thank Kristen M. for her most recent help with our renewal, she is awesome !

4 years ago Edited January 10, 2024

Reply from Landmark Home Warranty

Dear Susan and Dennis,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 8th, 2019