Protecting more than 70,000 homeowners each year, Landmark Home Warranty provides affordable and comprehensive home warranties for residential properties in Arizona, Idaho, Nevada, Oregon, Texas, and Utah. The home warranty company has local representatives and independent licensed contractors in every region it services.

Landmark Home Warranty is a member of the National Home Service Contract Association and the Texas Real Estate Commission. Founded in 2004, Landmark Home Warranty's headquarters reside in South Jordan, Utah.

Read Landmark Home Warranty reviews below to see what real consumers have to say about the warranty service provider. Current warranty reviews note quality and timely service, friendly and responsive service professionals, and comprehensive coverage. 

The Good

  • Customization (With a Service Fee)
  • Coverage Options for Real Estate Professionals
  • Pest Control Services
  • Homeowner Support
  • Helpful Website
  • Industry Recognition
  • Landmark Home Warranty Reviews

Customization (With a Service Fee)

Landmark Home Warranty company offers two main home warranty plans for homeowners. The coverage plans include a Home Systems Plan which covers systems such as a water heater, air conditioner, and pipe leaks. The other warranty plan, the Total Protection Plan, includes warranty services that cover appliances such as a washer and dryer, a built-in microwave, and a garage door opener. Specific coverage for what each warranty covers is as follows:

Home Systems Plan: $34–35 per Month (Depending on State)

  • Air conditioning/heating preseason
  • Unlimited air conditioning units
  • Subterranean termite treatment ($195 service call fee)
  • Failures due to sediment, rust, or corrosion
  • No-fault upgrades for code violations, improper repair, and haul away
  • Freon recapture/recovery/recharge
  • Water heaters (up to 70 gallons, unlimited units)
  • HVAC modifications
  • Tankless water heaters
  • Hydro jetting
  • Concrete-encased pipe leaks
  • Drain line stoppages
  • Pest control treatment
  • Shower and diverter valves
  • Pressure regulators
  • Interior hose bibs
  • Ceiling and exhaust fans
  • Unlimited heating units
  • Whirlpool motor and pump assembly
  • Unlimited air conditioning units
  • Toilet removal/reattachment
  • Plumbing pipe leaks
  • Plumbing pipe leaks
  • Faucets, showerheads, and arms
  • Toilets
  • Electrical system

Total Protection Plan: $55–56 per Month (Depending on State)

  • Everything included in the Home Systems Plan
  • Garage door opener unit and remote transmitter
  • Oven/range/cooktop
  • Built-in microwave
  • Central vacuum
  • Kitchen exhaust fan
  • Dishwasher
  • Kitchen refrigerator
  • Garbage disposal
  • Washer and dryer

Available Add-Ons (Depending on State)

Landmark Home Warranty also allows homeowners to customize their plans by adding extra services and major appliances for an additional monthly fee. Having customizable plans can provide peace of mind to homeowners because they don't have to purchase entirely new warranty policies to include the appliances they want coverage for, making quality assurance a priority. Customers can select individual systems and appliances to add on to their current home warranty plan.

  • Booster pump
  • Freestanding icemaker
  • Salt water equipment
  • Grinder pumps
  • Septic system and pumping
  • Water softener
  • Exterior pipe leak repair
  • Well pump
  • Garage door opener
  • Roof leak repair
  • Swimming pool/hot tub/portable spa equipment
  • Wet bar refrigerator

Coverage Options for Real Estate Professionals

In addition to offering packages for homeowners, Landmark Home Warranty services also include home warranty coverage options for real estate professionals. Four different real estate plans ranging in price from $375 to $525 per year are available, giving real estate agents the ability to select the home warranty coverage level they prefer.

Pest Control Services

Landmark Home Warranty includes pest control services in of each of its plans, and you don't have to pay extra for it. This is relatively unique within the industry and can help homeowners to save money by avoiding the cost of a separate pest control contract. 

Homeowner Support

Landmark Home Warranty strives to make it as easy as possible for its customers to protect their homes. The company provides an accessible homeowner dashboard where customers can check their coverage, open a claim, and renew their home warranty coverage and plans online.

Landmark Home Warranty also provides phone support, and the company has customer service account managers that are available to answer questions and help homeowners open a claim or coordinate a repair or appliance replacement.

Helpful Website 

Landmark Home Warranty's website is quite robust and provides several helpful resources. There is a blog section of the company's website that includes information about buying or selling a house, HVAC, plumbing, appliance warranties, home repairs and maintenance, electrical systems, real estate, pest control, property management, lifestyle and decor, and home warranties. Each of these topics has its own section and includes numerous articles within each that provide information and advice on subjects within the topic. 

Industry Recognition 

Landmark Home Warranty has received a number of industry accolades and accreditation, including ranking #929 on the Inc. 5000's list of fastest-growing companies of 2016 and #22 on the Utah Business Fast 50 list in 2016. Additionally, Landmark has received a large portion of positive home warranty reviews, and they protect and offer coverage to over 70,000 homeowners each year. 

Landmark Home Warranty Reviews

Especially with home warranty companies, you want to make sure you're going with a company that will give you reliable and exceptional service. Landmark Home Warranty reviews reflect just that with high star ratings from consumers. Even with thousands of reviews, the company's overall star rating is quite high.

The company also responds personally to its customer reviews, so you know the business sees customer feedback and takes it seriously, which is comforting for the consumer. 

Positive review highlights include a quick claim and repair time and remarkable service and maintenance workers. Browse Landmark Home Warranty reviews below to see what else customers are saying about the warranty service. 

Visit Site

The Bad

  • Limited Availability

Limited Availability

Currently, warranty service provider only offers its services in six states: Arizona, Idaho, Nevada, Oregon, Texas, and Utah. Although the company has announced that it plans to expand nationwide, clients who live elsewhere at this time will not have the ability to purchase home warranty coverage from Landmark Home Warranty.

The Bottom Line

Landmark Home Warranty is a well-respected home warranty company that offers a number of attractive features, including customer service from licensed contractors in every area they are located in, customizable plans for homeowners, packages specifically geared towards real estate professionals, pest control services, customer support, and an informative website.

Landmark Home Warranty is definitely worth looking into for those living within its service area of Arizona, Idaho, Nevada, Oregon, Texas, and Utah. Check out Landmark Home Warranty reviews below if you want to see what consumers have to say about the service provider.

Customer reviews currently highlight effective quality assurance for timely service and repair, quality customer service, affordable prices, and much more.

We'll Introduce You!

Call our recommended rep over at Landmark Home Warranty below.

1-(844) 836-5114

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

4.2
starstarstarstarstar_half

3,297 Reviews

Review Breakdown

5 star
58%
4 star
22%
3 star
8%
2 star
4%
1 star
8%

Sentiment Criteria

Value for your money
starstarstarstar_halfstar_border
Quality of product or service
starstarstarstarstar_half
Customer service
starstarstarstarstar_half
Company trustworthiness
starstarstarstarstar_half
search cancel
starstarstarstar_borderstar_border

Jo Ann Long

December 31st, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

The technician came and fixed the appliance.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Jan 02, 2020

Dear Jo Ann, We are glad to see that our agents and contractors have been able to provide you with 3-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar

Grant

December 31st, 2019 Dallas, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

they've always been fast and easy to work with

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 31, 2019

Dear Grant, Thank you for taking the time to share your feedback! We appreciate the time you have taken to do that and hope to continue providing great customer service for you. Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar

Sue G

December 31st, 2019 Eagle, ID DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Efficient and professional service with quick response time

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 31, 2019

Dear Sue, Thanks for the great rating and the time you have taken to share it! Please do not hesitate to reach out to us for any questions you may have. Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar

Kim

December 31st, 2019 McKinney, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I have always received excellent customer service and quality service from their contractors.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 31, 2019

Dear Kim, We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstar_borderstar_borderstar_border

Cruz Serrano

December 31st, 2019 Goodyear, AZ DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstarstar

Because, the Terms and Conditions are vague of what products (appliances) Landmark covers only certain product brands especially in the ground pool. And, charges even for preventative maintenance. are covered by Landmark

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 31, 2019

Dear Cruz, I am sorry to hear that you feel this way. I would be happy to answer any questions you may have regarding your coverage. You can reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar

Addison

December 31st, 2019 Addison, TX DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Prompt response and no gamesmanship on coverage.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 31, 2019

Dear Addison, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstar_borderstar_border

Ken

December 31st, 2019 Allen, TX DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Their allowance for installing an appliance is not near realistic costs. Replacement product will be lowest cost bottom of the line available.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 31, 2019

Dear Ken, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your plumbing system. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstar_borderstar_border

Cathy White

December 31st, 2019 Safford, AZ DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Lack of contractors and have subpar contractors on contract

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 31, 2019

Dear Cathy, I am sorry to hear that you feel this way. Our contractor relations representatives are out in the field every day to build relationships with contractors. We are working to build our in-network list of contractors so that we can better serve our homeowners. Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar

Tony Stark Policci

December 31st, 2019 Chandler, AZ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Their customer service and follow up is ridiculously good. Amazing.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 31, 2019

Dear Tony, We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstar_borderstar_borderstar_borderstar_border

OC Eke

December 31st, 2019 Yuma, AZ DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Not very helpful and they seem more concerned about saving money plus their contractors are sub-par

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 31, 2019

Dear OC Eke, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your plumbing system. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar

Susan K.

December 31st, 2019 Eagle, ID DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Provides good and timely service and works hard to retain business

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 31, 2019

Dear Susan, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar_border

Eddie

December 31st, 2019 Mesa, AZ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The process was very easy, just wish the first plumber did not drag their feet.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 31, 2019

Dear Eddie, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstar_borderstar_border

Tim galloway

December 31st, 2019 Austin, TX DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Good for the easy and inexpensive (door locks). Very difficult for the expensive and complex (water heaters).

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 31, 2019

Dear Tim, We are glad to see that our agents and contractors have been able to provide you with 3-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar

Jon Pitts

December 31st, 2019 Yuma, AZ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Held to there word. Hard to find that now days

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 31, 2019

Dear Jon, Thank you for taking the time to share your feedback! We appreciate the time you have taken to do that and hope to continue providing great customer service for you. Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar_border

Netta

December 31st, 2019 Saint Helens, OR DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

They're doing good by me but I've never had a Home Warranty so I have no one with whom to compare them.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 31, 2019

Dear Netta, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar

Carolyn Buhlmann

December 31st, 2019 Boulder City, NV DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Landmark processes claims very quickly and uses excellent contractors

Verified Customer

starstarstarstarstar_border

Stella Perez

December 31st, 2019 Rio Rico, AZ DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I have experienced prompt customer service.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 31, 2019

Dear Stella, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar_border

Brent johnson

December 31st, 2019 Tucson, AZ DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Sometimes I get asked too many questions as to whether Landmark will cover my problem. I feel i pay for the top warranty possible. If something is broke then Landmark should find someone to fix my problem.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 31, 2019

Dear Brent, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

starstarstar_borderstar_borderstar_border

M. Rivera

December 30th, 2019 Gilbert, AZ DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Landmark selects the least competent individuals to complete their jobs. And when an expensive claim arises, they will come up with excuses instead of money, leaving you the bill for repairs they should have paid. Further, they also make it extremely time-consuming and tedious to cancel the policy. In brief: save money, pay for repairs yourself, and avoid these wretched people.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 31, 2019

Dear M. Rivera, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your plumbing system. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

starstar_borderstar_borderstar_borderstar_border

Ana Perez-Arrieta

December 26th, 2019 Tucson, AZ DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I called to report a plumbing issue. You sent a plumber who snaked the kitchen sink for about 100 feet. The plumber said he was not confident it would fix the problem. I called back one week later to say problem was not fixed. You wanted to charge me another $65 and open a new ticket to send someone back to the house, but it was the same problem, and I felt I should not have to do pay another fee because the original plumber did not fix the problem. You had me wait online for 24 minutes! In the end, the representative said I would have to pay again. I asked to speak to a manager, and she asked me to call back to see if your company would authorize it under the same ticket. I received very poor service. This is precisely why home warranty companies have terrible reputations.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 27, 2019

Ana Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your plumbing system. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Cheyenne Rapier Customer Relations Manager

starstarstarstarstar_border

Jon

December 20th, 2019 Tucson, AZ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Landmark is wonderful. However, should select better (more professional) companies to work with.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 23, 2019

Dear Jon, Thank you for the time you have taken to share your feedback. We have contractor relations representatives out in the field every day to build relationships with our contractors to ensure we can provide remarkable service for our homeowners together. Sincerely, Tiffany Nguyen Customer Relations Manager

starstar_borderstar_borderstar_borderstar_border

Shiela

December 19th, 2019 Peoria, AZ DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Worst experience EVER! We’ve been with Landmark since 2013 and only needed to use our warranty for the first time 2 years ago. Process was simple. Last month, our hot water heater went out. When Taylor called to update us on getting a plumber out, she said it would be 4 days before someone could get out to our home...4 days in a major metropolitan city!! While I understand being without hot water is not an emergency, this young gal told us very rudely and multiple times that there are other ways to take a hot shower! I asked if that meant boiling hot water on the stove and bathing our teenagers with said hot water and she reiterated that there are other ways to take a hot shower. I was so upset that there were no words for her! They totally low balled us on a cash amount-so low it wouldn’t even cover a replacement water heater at the plumber’s cost but insisted they have vendors that give them really good deals. Don’t ask for an invoice though as Landmark won’t give you that information. Nope, it’s top secret! Sneaky business practice if you ask me! As soon as I get my check, I’m switching to OneGuard. I’ve heard good things and I’m sure another company can’t be as bad as Landmark. Save your money and go somewhere else, anywhere but Landmark!!

Verified Customer

starstarstarstarstar

Rasheda James

December 17th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great follow up on ensuring the vendor has contacted me and that issues has been resolved.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 17, 2019

Dear Rasheda, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar

Craig

December 17th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Have been very quick to respond called back to check on progress and to verify that work was done

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 17, 2019

Dear Craig, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar

cas in Idaho

December 17th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Ease of calling and getting the help needed. The politeness and efficiency of the operator.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 17, 2019

Dear Homeowner, We are happy to hear that you feel this way! Thank you for the time you have taken to share your feedback. With appreciation, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar

Mary Stewart

December 17th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Because this company is honest and always responds quickly to fix any problems!

Verified Customer

starstarstarstarstar

Nita Fonua

December 17th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They were fast and knew exactly what the problem was.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 17, 2019

Dear Nita, Thank you for the time you have taken to share your feedback. We are happy to hear that we were able to service you in a timely manner. Please do not hesitate to reach out to us for any of your future home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar

Esdras Eli Moreno

December 17th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Our only claim was easy and fast. The locksmith working was friendly Fast and gave us tips to protect our home

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 17, 2019

Dear Esdras, We are happy to hear that you received timely service for your re-key service. Thank you for the time you have taken to review us! Please let us know if you have any questions! Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar_border

Federico Lombardi

December 17th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Because the first time I needed them it was on a Saturday at noon when my heater suddenly stopped working, and having a baby and a 5 year old girl in the house, having the heater working was a priority. So I call them and they created a service ticket and said that someone would be getting in touch with us in 4 hours. What they didn't say is that the company they contacted was closed already for the weekend and they would be opening back on Monday morning. Long story short, when I found this out I cancelled my service call and I booked another company that WAS opened on Saturdays. I had to pay that out of pocket of course, it costs me $89 for a 30' easy visit.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 17, 2019

Dear Fedrico, I am sorry to hear about your experience with your first dispatch ticket. The warranty does work with independent contractors that control their own schedules. If you are ever have any concerns, please reach out to Landmark so that we are able to properly address them and ensure you are being properly serviced. If you have any questions, you can reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar

Rebecca Chidester

December 17th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We have had to call to open a claim and they were very professional and made us feel at ease with the process

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 17, 2019

Dear Rebecca, We are very happy to hear that we have been able to provide you with remarkable service. We appreciate the time you have taken to share your feedback. Please do not hesitate to reach out to us for any questions you may have. Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar

Eric L.

December 17th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Excellent service! Everything is taken care of in a timely manner and all customer service representatives are extremely helpful.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 17, 2019

Dear Eric, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar

Kenneth D. Garrison

December 17th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The Customer Service is very good and follow up on tickets is appreciated.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 17, 2019

Dear Kenneth, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar

Deupser

December 17th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Exceptional service in all areas that we have needed.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 17, 2019

Dear Deupser, We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar

Monzur

December 17th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Customer service is good and respond at the tim eof need.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 17, 2019

Dear Monzur, We are very happy to hear that we have been able to provide you with remarkable service. We appreciate the time you have taken to share your feedback. Please do not hesitate to reach out to us for any questions you may have. Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstar_borderstar_border

Diane Cano

December 17th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Made me wait for 1 week for repair on water heater. And had to pay for second service call repair not fixed first call.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 18, 2019

Dear Diane, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to see that you feel this way. I have sent you a direct e-mail to better assist you. Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstar_borderstar_borderstar_borderstar_border

SAJD

December 17th, 2019 DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Lied to about hot water tank being in stock when I released the order. It was not until 3 days later when I called to check on the status, I was told I would be called back within an hour with an update. When I did not receive a call 3 hours later I called back and I was told that the tank was just ordered that day. Who knows how long it would have been to get my hot water tank if I did not call them back.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 17, 2019

Dear SAJD, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to see that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstar_borderstar_borderstar_borderstar_border

Torie Ellison

December 17th, 2019 DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

The service used to be amazing. I am a Realtor and y'all are the company I always refer. Lately, y'all have gone a terrible job of taking care of my clients. I try to call my new rep That I have been assigned to since (I switched Real Estate Offices), and he is absolutely horrible. He doesn't respond when I need help for my clients. Now I am going to have to make the decision on what company to move to for all my clients and myself... :(

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 18, 2019

Dear Torie, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to see that you feel this way. I have sent you a direct e-mail to better assist you. Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar

Mitch Roberts

December 17th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great company, good to work with, fast replies and good rates

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 17, 2019

Dear Mitch, We are very happy to hear that we have been able to provide you with remarkable service. We appreciate the time you have taken to share your feedback. Please do not hesitate to reach out to us for any questions you may have. Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar

Patricia Hartman

December 17th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They have always worked well with us and sent reliable companies to make our repairs.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 17, 2019

Dear Patricia, We are very happy to hear that we have been able to provide you with remarkable service. We appreciate the time you have taken to share your feedback. Please do not hesitate to reach out to us for any questions you may have. Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar

Derek

December 17th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Their fast, efficient, and if you understand what you're purchasing (a service agreement, not a warranty) they're a pretty good company.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 17, 2019

Dear Derek, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar

Martha Strauss

December 17th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I have received rapid response to every request for service.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 17, 2019

Dear Martha, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar

Corinna Summersett

December 17th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Customer device and follow up! The reps are friendly and helpful. I like that I can rate the provider for each service completed.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 17, 2019

Dear Corinna, We are very happy to hear that we have been able to provide you with remarkable service. We appreciate the time you have taken to share your feedback. Please do not hesitate to reach out to us for any questions you may have. Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar

Harlan

December 17th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Excellent customer service--prompt response to requests and scheduling of services. Also thorough follow up by Landmark to ensure that their third party contractors completed the job to our satisfaction. During one instance, we when we were not completely satisfied, our concerns were rectified and our deductible was reimbursed without any issues or hassles.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 17, 2019

Dear Harlan, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar

Mary Jane Rogers

December 17th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They are quick to respond to requests and follow up regularly, until everything is done!

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 17, 2019

Dear Mary Jane, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar_border

Susan O'Callaghan

December 17th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

they have always been as fast, helpful, and professional whenever we have needed help

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 17, 2019

Dear Susan, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar

Kelli

December 17th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Fast, friendly and follow up on work orders

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 17, 2019

Dear Kelli, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar_border

Laurie

December 17th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Decent product for the money. However, they do not cover some things that one would think they would. For example, they mentioned bringing a house up to code but in actuality, they will not put in place something that was not there before. This is the very definition of a code violation. Generally, if your house is not up to code in an area it's because something is missing. It's sort of a catch 22

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 17, 2019

Dear Laurie, The warranty only covers the covered items in your home that have been properly installed and was in good working order at the time of the warranty start date. I am sorry if this was not properly explained to you. I would be happy to answer any questions you may have. You can reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstar_borderstar_border

Heidi Minson

December 17th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

We don't appreciate their rates (billed monthly) going up so much each year when we don't use their services much. The second year of our warranty, I was told the customer service person shouldn't have given us the low rate we had when we first renewed after we bought our house 3 years ago and said she couldn't give us a better rate than she was going to charge us. Also, the $60 fee charged for each visit is more than many service providers charge to walk in the door.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 18, 2019

Dear Heidi, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to see that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at with your property address. Sincerely, Tiffany Nguyen Customer Relations Manager

starstarstarstarstar_border

Norbert S

December 10th, 2019 Bulverde, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Claims are handled quickly and resolved in a timely manner.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 11, 2019

Dear Norbert, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

starstarstarstarstar

Darrel D

December 10th, 2019 Nampa, ID DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We used LHW last year when we moved into our new home in Nampa ID last year and decided to renew our membership for 2020. They were prompt in handling our request and followed up on the scheduled service.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dec 11, 2019

Dear Darrel, We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager