error This company may not service all states.

Protecting more than 70,000 homeowners each year, Landmark Home Warranty provides affordable and comprehensive home warranties for residential properties in Arizona, Idaho, Nevada, Oregon, Texas, and Utah. The home warranty company has local representatives and independent licensed contractors in every region it services.

Landmark Home Warranty is a member of the National Home Service Contract Association and the Texas Real Estate Commission. Founded in 2004, Landmark Home Warranty's headquarters reside in South Jordan, Utah.

Read Landmark Home Warranty reviews below to see what real consumers have to say about the warranty service provider. Current warranty reviews note quality and timely service, friendly and responsive service professionals, and comprehensive coverage. 

The Good

  • Customization (With a Service Fee)
  • Coverage Options for Real Estate Professionals
  • Pest Control Services
  • Homeowner Support
  • Helpful Website
  • Industry Recognition
  • Landmark Home Warranty Reviews

Customization (With a Service Fee)

Landmark Home Warranty company offers two main home warranty plans for homeowners. The coverage plans include a Home Systems Plan which covers systems such as a water heater, air conditioner, and pipe leaks. The other warranty plan, the Total Protection Plan, includes warranty services that cover appliances such as a washer and dryer, a built-in microwave, and a garage door opener. Specific coverage for what each warranty covers is as follows:

Home Systems Plan: $34–35 per Month (Depending on State)

  • Air conditioning/heating preseason
  • Unlimited air conditioning units
  • Subterranean termite treatment ($195 service call fee)
  • Failures due to sediment, rust, or corrosion
  • No-fault upgrades for code violations, improper repair, and haul away
  • Freon recapture/recovery/recharge
  • Water heaters (up to 70 gallons, unlimited units)
  • HVAC modifications
  • Tankless water heaters
  • Hydro jetting
  • Concrete-encased pipe leaks
  • Drain line stoppages
  • Pest control treatment
  • Shower and diverter valves
  • Pressure regulators
  • Interior hose bibs
  • Ceiling and exhaust fans
  • Unlimited heating units
  • Whirlpool motor and pump assembly
  • Unlimited air conditioning units
  • Toilet removal/reattachment
  • Plumbing pipe leaks
  • Plumbing pipe leaks
  • Faucets, showerheads, and arms
  • Toilets
  • Electrical system

Total Protection Plan: $55–56 per Month (Depending on State)

  • Everything included in the Home Systems Plan
  • Garage door opener unit and remote transmitter
  • Oven/range/cooktop
  • Built-in microwave
  • Central vacuum
  • Kitchen exhaust fan
  • Dishwasher
  • Kitchen refrigerator
  • Garbage disposal
  • Washer and dryer

Available Add-Ons (Depending on State)

Landmark Home Warranty also allows homeowners to customize their plans by adding extra services and major appliances for an additional monthly fee. Having customizable plans can provide peace of mind to homeowners because they don't have to purchase entirely new warranty policies to include the appliances they want coverage for, making quality assurance a priority. Customers can select individual systems and appliances to add on to their current home warranty plan.

  • Booster pump
  • Freestanding icemaker
  • Salt water equipment
  • Grinder pumps
  • Septic system and pumping
  • Water softener
  • Exterior pipe leak repair
  • Well pump
  • Garage door opener
  • Roof leak repair
  • Swimming pool/hot tub/portable spa equipment
  • Wet bar refrigerator

Coverage Options for Real Estate Professionals

In addition to offering packages for homeowners, Landmark Home Warranty services also include home warranty coverage options for real estate professionals. Four different real estate plans ranging in price from $375 to $525 per year are available, giving real estate agents the ability to select the home warranty coverage level they prefer.

Pest Control Services

Landmark Home Warranty includes pest control services in of each of its plans, and you don't have to pay extra for it. This is relatively unique within the industry and can help homeowners to save money by avoiding the cost of a separate pest control contract. 

Homeowner Support

Landmark Home Warranty strives to make it as easy as possible for its customers to protect their homes. The company provides an accessible homeowner dashboard where customers can check their coverage, open a claim, and renew their home warranty coverage and plans online.

Landmark Home Warranty also provides phone support, and the company has customer service account managers that are available to answer questions and help homeowners open a claim or coordinate a repair or appliance replacement.

Helpful Website 

Landmark Home Warranty's website is quite robust and provides several helpful resources. There is a blog section of the company's website that includes information about buying or selling a house, HVAC, plumbing, appliance warranties, home repairs and maintenance, electrical systems, real estate, pest control, property management, lifestyle and decor, and home warranties. Each of these topics has its own section and includes numerous articles within each that provide information and advice on subjects within the topic. 

Industry Recognition 

Landmark Home Warranty has received a number of industry accolades and accreditation, including ranking #929 on the Inc. 5000's list of fastest-growing companies of 2016 and #22 on the Utah Business Fast 50 list in 2016. Additionally, Landmark has received a large portion of positive home warranty reviews, and they protect and offer coverage to over 70,000 homeowners each year. 

Landmark Home Warranty Reviews

Especially with home warranty companies, you want to make sure you're going with a company that will give you reliable and exceptional service. Landmark Home Warranty reviews reflect just that with high star ratings from consumers. Even with thousands of reviews, the company's overall star rating is quite high.

The company also responds personally to its customer reviews, so you know the business sees customer feedback and takes it seriously, which is comforting for the consumer. 

Positive review highlights include a quick claim and repair time and remarkable service and maintenance workers. Browse Landmark Home Warranty reviews below to see what else customers are saying about the warranty service. 

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The Bad

  • Limited Availability

Limited Availability

Currently, warranty service provider only offers its services in six states: Arizona, Idaho, Nevada, Oregon, Texas, and Utah. Although the company has announced that it plans to expand nationwide, clients who live elsewhere at this time will not have the ability to purchase home warranty coverage from Landmark Home Warranty.

The Bottom Line

Landmark Home Warranty is a well-respected home warranty company that offers a number of attractive features, including customer service from licensed contractors in every area they are located in, customizable plans for homeowners, packages specifically geared towards real estate professionals, pest control services, customer support, and an informative website.

Landmark Home Warranty is definitely worth looking into for those living within its service area of Arizona, Idaho, Nevada, Oregon, Texas, and Utah. Check out Landmark Home Warranty reviews below if you want to see what consumers have to say about the service provider.

Customer reviews currently highlight effective quality assurance for timely service and repair, quality customer service, affordable prices, and much more.

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User Reviews

Star Rating

4.2
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3,425 Reviews

Review Breakdown

5 star
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Alice Austin

September 14th, 2020 Sacramento, CA DETAILS arrow_drop_down
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Customer service is awesome; Representative is courteous and direct - answered questions appropriately.

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Katie Kinnaman

September 14th, 2020 Phoenix, AZ DETAILS arrow_drop_down
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I can't say enough good things about Landmark HW. As a homeowner and Realtor, I have used other companies in the past, but have NEVER found any that rise to the level of quality product or customer service. Brian K went above and beyond in order to take care of my clients, and it is awesome because he makes me look good! Thanks Landmark!

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Michael Essa

September 12th, 2020 Saint George, UT DETAILS arrow_drop_down
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I liked Fred F , he was courteous and knowedeble. He gave me some options that made sense to make some changes to my existing policy..very very helpful, thank you Michael Essa

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Maggie

September 9th, 2020 Austin, TX DETAILS arrow_drop_down
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I have had Landmark HW for five years now. I have recouped my investment every year. There is always something to fix around the house. We have had nothing but a great experience every time we needed to have a repair taken care of. I just renewed my policy and a nice young gentleman helped me. His name is Alexander J. What a delight! Professional and friendly - provided an excellent service. Than you Alex.

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Marianne Bloom

September 9th, 2020 Yuma, AZ DETAILS arrow_drop_down
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Always eager to help with your problem, friendly customer service

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Tracy Phillips

September 9th, 2020 Parma, ID DETAILS arrow_drop_down
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Horrible service response over an hour every time you call do not receive a call back

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Reply from Landmark Home Warranty

Sep 18, 2020

Dear Ms. Philips, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Your feedback is extremely important, and we sincerely regret the delay in communication and frustration you experienced regarding your service request for the faucet and dryer. It is our constant endeavor to ensure your calls to Landmark are answered as quickly as possible, and we appreciate your patience in holding during times of larger than normal call volume. Please know the service contractor has advised that the control board for the dryer requires replacement and the part is expected to arrive on September 21. In addition, Landmark has requested pricing toward replacement of the tub spout. We actively working both requests and will ensure that positive resolution is achieved on your behalf. Thank you again for your consideration. Landmark Home Warranty

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Josh

September 9th, 2020 Roseburg, OR DETAILS arrow_drop_down
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Great customer service. Great on time service and call backs for bad work seem good.

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Craig

September 9th, 2020 Spring, TX DETAILS arrow_drop_down
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Great customer service as well as timeliness.

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Patty Snodgrass

September 8th, 2020 Tucson, AZ DETAILS arrow_drop_down
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Fred F was very helpful in helping me get started and answering all my many questions. He also took the time to add my husband to contract to ensure there are no problems if he should be the one to request service.

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joe abmont

September 7th, 2020 Eagle, ID DETAILS arrow_drop_down
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The company seems to do a good job ad their plans cost less than the competition

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Karen Bruce

September 4th, 2020 Gilbert, AZ DETAILS arrow_drop_down
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Was very helpful, his name is Frank F, and he answered all my questions..he also without me asking sent me a copy of the warranty..

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Leslie blair

September 1st, 2020 Caldwell, ID DETAILS arrow_drop_down
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Customer service was good fast efficiency ive used it a few times

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Frank Atkins

September 1st, 2020 Yuma, AZ DETAILS arrow_drop_down
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They acted promptly and completed the job that we ordered

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Shirley K,

September 1st, 2020 Caldwell, ID DETAILS arrow_drop_down
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easy to reach, quick to put in order, companies quick to respond for repair, easy to use

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Beverly Worley

September 1st, 2020 San Antonio, TX DETAILS arrow_drop_down
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They hire incompetents and do nothing and it cost my Insurance people over 10K. I pd a private contractor $130 to fix original issue

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Kevin Wheeler

September 1st, 2020 Denton, TX DETAILS arrow_drop_down
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The efficiency and timely appointments. Easy to work with.

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bruce

September 1st, 2020 Roy, UT DETAILS arrow_drop_down
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Claim was handled professional and in a timely manner

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Grant

September 1st, 2020 Yuma, AZ DETAILS arrow_drop_down
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Was advised differently as to what this company would do for me. Definitely a lot more hoops and less coverage than I get with American Home Shield on my other house.

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KP

August 28th, 2020 Austin, TX DETAILS arrow_drop_down
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This company has questionable business practices and terrible customer service. I made a service call, the technician (who was excellent) came out, but the service was apparently not covered under my warranty. He had to wait on hold with Landmark for 45 minutes to find this out. I had to pay him out of pocket to do the repair ($175), but Landmark still charged me a $70 fee for calling the technician to come out. I don't know if this is standard procedure but it seems silly for me to have to pay them when the repair company didn't charge them for the call, since I paid out of pocket. I called customer service twice to find out why and ask for a refund, both times the customer service person was unprofessional and disinterested in helping me. The second time I asked for a manager to call me back and was promised they would within 48 hours--nothing. I went online and filled out a request to be contacted--nothing. The only reason I give them 1 star is that they called a technician to come out the next day and the technician they called was excellent. I will not be renewing my policy with Landmark next year. Do better, Landmark.

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Charles

August 18th, 2020 Spring, TX DETAILS arrow_drop_down
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Keep away. Deserve zero stars. Was a great company in 2019. Happy then. In 2020 they Landmark are the worst. Slow communication . Weeks go by without any action or resolution. I sincerely recommend do not do business with this company.

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Reply from Landmark Home Warranty

Aug 25, 2020

Dear Charles, We apologize for the frustration and would like to help. Please know Landmark is actively searching for your information to review the situation firsthand. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the contract information to [email protected]? Thank you for your consideration. Landmark Home Warranty

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Rachelle

August 11th, 2020 , DETAILS arrow_drop_down
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Landmark Home Warranty is a slow unprofessional warranty company. It’s been a week since I called for service on my AC. I still have not been contacted by email or by phone to schedule a contractor. I have been calling Landmark daily if not several times a day. It is blowing warm air in 95 to 103 degree's weather. My family and I are dying of heat and can’t sleep. They have only 2 contractors in my area and won’t get another contractor to help. So basically they can’t help but want my money. They are not able to climb up a ladder to a one-story flat roof (Completely Flat Roof). I have spent hours and hours trying to talk with Landmark. Today I was on hold for exactly one hour and then I hung up. Called again for 40 minutes and again on hold for 37 minutes. And even left 2 messages. Still nothing from Landmark. It said the next available agent will call you. LOL That was just today. They have even hung up on me. June L, Paul, just to name a couple has assured me that they would take care of it too. Everybody ignores and hope we go away. Landmark assured me that a supervisor will call me in an hour on one call another call a supervisor will call by 5pm. 4 days later and no call from a supervisor or a manager. They are getting my money and I am getting 0 service. I am beyond frustrated!!!!!! I do not recommend Landmark Warranty to anyone not even my enemies. 1 Star rating is being generous. It should be -5 Star. Stop robbing us and do what you say you are there for us. The service on the things we have a warranty with you...

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Reply from Landmark Home Warranty

Aug 15, 2020

Dear Rachelle, Thank you for bringing this information to our attention and allowing Landmark Home Warranty the opportunity to review your situation firsthand. Our top priority is customer satisfaction and we sincerely regret the frustration. Our contractors carry ladders. However, this situation called for an extra tall ladder to access the air conditioning unit located on top of the two story condo. Please note access is not covered under the service plan, and Landmark advised that an extended ladder is required to service the air conditioning system. This information should have been explained to you when creating the service request due to the location of the unit, and we apologize if we were not clear in our explanation. Please be assured we have honored your request and promptly cancelled the service call. Thank you again for your consideration and allowing Landmark to provide you with this additional information. Landmark Home Warranty

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Patty Jones

July 31st, 2020 ,

I have had excellent coverage with Landmark over the last few years. I talked with representative Fred F who works for Landmark. After a thorough discussion, I renewed my contract with Landmark. Thank you Mr. F for your input and information with the questions I had.

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Reply from Landmark Home Warranty

Aug 07, 2020

Dear Ms. Jones, Thank you so much for the 5 star review and such positive testimony regarding your outstanding service experiences with Landmark Home Warranty and Fred! Answering your questions and ensuring a seamless contract renewal was extremely important to Fred, and he appreciated the opportunity to offer his personal assistance to you. Landmark always strives to provide the most comprehensive coverage in the industry and best-in class service, and we truly value your continued business. On behalf of Fred and the entire team, thank you again! We humbly look forward to serving you in the future. Landmark Home Warranty

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cmason

July 30th, 2020 McMinnville, OR DETAILS arrow_drop_down
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If you love people that are unresponsive, rude, dismissive, then this might be the company for you! The MINIMUM wait time to talk to ANYONE is 1 hour and 45 minutes. Once you get on the phone with someone they can't answer any questions. If you ask to talk to a manager, there's another 45 minutes to an hour on hold. If the manager isn't available (which they never are) they will call you back within 48 hours, which they don't. They don't respond to emails either. Once the process is started for a service ticket, and everything is approved, they will still try and rip you off by not paying for ANYTHING. They left us without a hot water and fire suppression system for over a month. Even after calling daily for support. What an absolute joke of a company.

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Reply from Landmark Home Warranty

Aug 05, 2020

Dear CMason of Carlton, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand, and for being so receptive to our follow-up efforts of assistance. Customer satisfaction remains at the forefront of our priorities and we sincerely regret any frustration you experienced regarding communication, hold times, and your service request for the water heater. Please know, as discussed during our phone call this morning, that the cash in lieu offer that was originally provided to you was incorrect and has since been revised. Additionally, please be assured we are actively monitoring the remaining steps of the process, and will continue to do so to ensure swift completion. Thank you again for your patience and consideration, and allowing Landmark the opportunity to serve you. We sincerely hope to regain your trust in Landmark and the great services we offer. Landmark Home Warranty

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Steve

July 22nd, 2020 San Antonio, TX DETAILS arrow_drop_down
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Deyvi F really took time to help me when I needed it. I was very worried about the cost of repairs and Mr. F told me he would personally look into the matter and call me back. Within an hour I received a call back and he was able to help me take care of what I needed. I am thankful for having landmark in a situation like this! Thank you!

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Reply from Landmark Home Warranty

Jul 27, 2020

Dear Steve, on behalf of the entire Landmark team, thank you so much for the 5 star review regarding your positive experience renewing your service contract with Deyvi F! We agree; Deyvi is always consistent in his follow-up and always strives to exceed customer expectations. It is our utmost pleasure to assist you with all of your home warranty needs, while providing you with the highest quality customer service. Thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

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Jeff Wiler

July 21st, 2020 Tucson, AZ DETAILS arrow_drop_down
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Called in an emergency work request on Saturday for the non functioning AC. They were able to send someone out that day. According to the contractor i need a new compressor and fan motor. I live in Tucson where it is over 100 degrees every day. The temperature in my house is over 90 degrees with an outside temp of 103! My mom, a senior citizen , is here. After being on hold for hours trying to get some action all I get is a run around. Once I finally get my AC repaired I'm looking for a new home warranty company.

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Reply from Landmark Home Warranty

Jul 27, 2020

Dear Jeff of Tucson, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Your feedback is extremely important, and we sincerely regret the delay in communication and frustration you experienced regarding your recent service request for the air conditioning system. It is our constant endeavor to provide repairs as quickly as possible, and we appreciate your patience during this unprecedented time of higher than normal requests for service. Please know we have received word from the HVAC service contractor who assessed your unit, and have attempted to reach you by phone to discuss the results. Though our attempt to reach you was unsuccessful, be assured our team will continue to follow up with you until a resolution is reached. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

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Angie Leggett

July 21st, 2020 Houston, TX DETAILS arrow_drop_down
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Contacted LMHW on June 22 to fix my washer. A week or so later they left a vmail that the part was on back order with their supplier. They offered me a payout for parts and labor and suggested I find the parts and someone locally to fix it. I gave up trying to call them back as the hold times are excruciating. Sent them an email suggesting that they use a different supplier. They did email me back fairly quickly. Reiterating that my choices were to wait indefinitely or take the cash and fix it myself. I responded on 7/6/20 and suggested perhaps they could find parts locally and arrange for fixing the machine. I also commented that the whole purpose of a home warranty is to transfer risk and I believe they should repair or replace in a timely manner or else what good is a home warranty?! Have not heard a peep back from them yet. I sent another email 7/20 asking for a manager to call me. As of today, no response at all. So, I pay my monthly fee. Then I paid $65/$70 to basically find someone to do it and pay them whatever they charge me even if it is more than the pay out. This is no transfer of risk. It has been a month since i first put in my service request and it appears I am no closer to having a repaired washer. This is unacceptable.

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Reply from Landmark Home Warranty

Jul 28, 2020

Dear Ms. Legget, Thank you again for bringing this information to our attention and also taking the time to speak with us. Landmark has received notification that the part has shipped. The contractor will contact you next to arrange scheduling. Please know we appreciate your continued patience as we work to achieve resolution. Landmark Home Warranty

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Jay Mohler

July 6th, 2020 Garland, TX DETAILS arrow_drop_down
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What Major failure in customer satisfaction. Landmark Home Warranty obviously does not research their service providers. All review sites averaged 2 1/2 stars for the electrical provider they dispatched. Mediocrity might be the service bar for Landmark but at the price I paid customers deserve better. They assigned me All American Electrical Services who came out and tightened the wires on my dishwasher outlet and collected $75 and left. My problem was a short in the outlet and the same outlet started developing the same issue 35 days later. When I called back Landmark told me they only have a 30 day callback window and wanted to open up a new ticket and $75. For the same problem that didn’t get fixed the first time. Unfortunately electrical shorts don’t follow a 30 day window when the electrical charge decides to fault again. Same outlet, same problem. Come on Landmark we pay you for better service than this.

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Reply from Landmark Home Warranty

Jul 08, 2020

Dear Jay of Garland, Thank you for bringing this information to our attention and allowing Landmark Home Warranty the opportunity to review your situation firsthand. Please know our number one priority to always provide the most comprehensive coverage in the industry and best-in-class service, and we sincerely regret the frustration. Please note in accordance with the Landmark plan, service work is guaranteed for 30 days. In your situation, the service request for the electrical system was completed on May 13, and Landmark received a recall request for service on July 6, which is outside of the aforementioned time-frame. Thank you again for your understanding with respect to coverage, and allowing Landmark to offer this additional explanation. Landmark Home Warranty

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Gary Bertagnolli

June 5th, 2020 Flower Mound, TX DETAILS arrow_drop_down
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They always pick the cheapest and most incompetent company to come to your house.. Hold times to talk to them about a work order can take hours (On hold). They just don't care.

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Reply from Landmark Home Warranty

Jun 10, 2020

Dear Mr. Bertagnolli, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service you as quickly as possible, and we sincerely regret your frustration regarding hold times and scheduling for the air conditioning system. Please know we truly value your continued business and hope to restore your trust in the great service Landmark offers. Thank you again for your consideration and patience as we continue to monitor the service request through resolution. Landmark Home Warranty

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Carla

May 30th, 2020 Eugene, OR DETAILS arrow_drop_down
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I've been trying all day to submit a request for service and it has been a horrible experience. I tried their online system and filled in a ton of information including my credit card information and clicked "Submit" and was then notified online that I couldn't submit that type of request using the online system! The online notice instructed me to call their toll free number which I did and waited on hold for hours! it was soooo horrible. I finally hung up and called the sales line and talked to 5 horrible staff members -- of course there was NO hold time to talk to their sales department. They should reallocate some of those staff to their service request department. it clearly shows where what they value. Anyway -- this is the first service request I've attempted and I made one more call late today to their sales department and talked with Christopher S who was AWESOME. First of all -- he listened and advised me and indicated that he was fully trained in helping with service requests and proceeded to initiate the service request for me. He was very helpful -- he answered all of my questions and he listened listened listened. He was very kind and very helpful. Did I already say he was helpful??? He has restored a glimmer of hope for me. Now that the service request has been submitted the true test is coming regarding their service an how quickly the issue will be resolved. Kudos to Christopher S for going above and beyond. Putting the customer first and being willing to help!!!

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Reply from Landmark Home Warranty

Jun 03, 2020

Dear Carla, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand, and also being so receptive to the assistance offered by Christopher. Our top priority is customer satisfaction, and we sincerely regret any frustration you experienced while attempting to place a service request for your Air Conditioning Thermostat. Please know that answering your call for service in a timely manner is of the utmost importance to us, though you may encounter a longer than normal hold-times during periods of higher than normal call volume. We are pleased, however, to hear that Christopher was able to assist you in placing your service request and provide you with a knowledgeable and helpful level of customer service! He is an asset to the Landmark team, and your kind words truly made his day. Please be assured we are actively monitoring your request, and will continue to do so through completion. Thank you again for your consideration and patience as we complete the process. Landmark Home Warranty

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Ian Feldt

April 3rd, 2020 Canby, OR DETAILS arrow_drop_down
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I've used Landmark in the past and have been relatively happy but on this occurrence I was not. I called about a clogged sewer line. They charged me 60 dollars and sent out a service provider who told me I had a clogged sewer line but were unable to do more. Thank you for telling me what I told you. Update: I dealt with a very friendly and helpful customer service rep and I/we/they have resolved the issue.

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Reply from Landmark Home Warranty

Apr 06, 2020

Dear Mr. Feldt, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Please know we truly value your business and we apologize for any frustration you may have encountered during your recent plumbing service experience. Our top priority is to provide a level of service that exceeds your expectations, and we are truly pleased that we were able to address your concerns and provide a positive resolution on your behalf. Thank you again for your consideration, and for being receptive to our call and efforts of assistance. We look forward to serving you in the future. Landmark Home Warranty

Verified Customer

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Pamela Buckholz

March 20th, 2020 Kingman, AZ DETAILS arrow_drop_down
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Efficiency, Communication, Courtesy and Quality of Contractors, Follow Through.

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Reply from Landmark Home Warranty

Mar 24, 2020

Dear Mrs. Buckholz, Thank you so much for the 5 star review and testimony regarding your outstanding service experiences with Landmark Home Warranty! Providing service that exceeds your expectations, with friendly representatives that are courteous and professional, is our number one priority, and we absolutely love the positive feedback. On behalf of the entire team, thank you for entrusting Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

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John Doe

March 17th, 2020 Meridian, ID DETAILS arrow_drop_down
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My furnace went out three weeks ago. Called Landmark on a Thursday morning. They said someone would contact me before the end of the day to schedule service. No call. I finally called back at 445 pm. Apparently, the message that they needed to call the service provider never went out. The new rep I spoke with got that call made and they sent out an HVAC specialist to look at the issue the next day (Friday). The specialist determined a new furnace was needed. Said he would do the necessary paperwork and call the next week to schedule the installation. Wednesday of the next week rolls around with no communication. I call the service provider. Apparently, there was an issue with Landmark not getting the information to their authorization department. I call Landmark to follow up. After waiting on hold for 20 minutes, I get told that the authorization department is not in, but that a message would be sent and I should hear something the next day. I hear nothing so I call. Apparently the message didn't get through. This same process of no communication from Landmark and nothing being done on my claim repeats for the next week as I call every day to get a status update. Finally, the following Friday, I get told that it's been authorized and that I should get a call to have it scheduled on Monday. No response on Monday, so I call the service provider on Tuesday. I'm told Landmark purchasing has not contacted them to let them know the furnace has been purchased. I call Landmark. Wait on hold for 30 minutes. Finally get through. The rep has no idea why it's held up in purchasing, but will send an email to them... Again, this is week 3 without heat. I live in Idaho, so it's not warm. Luckily it hasn't been freezing otherwise my pipes would freeze and break. Overall, 3 weeks to get a furnace in winter is unacceptable; and as the install has yet to be scheduled, I can only surmise that it will be more than 3 weeks before it gets in. I will not be renewing my contract as the level of service has been terrible. I would not recommend Landmark to anyone. Literally, ANY other warranty provider could do better. Landmark is the worst.

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Reply from Landmark Home Warranty

Mar 24, 2020

Dear John Doe, We would like to review your situation firsthand. However, we cannot locate a Landmark warranty under the name provided. May we please ask you to forward your name, contract number, or property address to [email protected]? Thank you for your consideration. Landmark Home Warranty

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Andrew Bethune

March 12th, 2020 , DETAILS arrow_drop_down
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PAUL C provided awesome help with renewing my home warranty with Landmark. I have also generally had a good experience with Landmark, and I highly recommend them.

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Reply from Landmark Home Warranty

Mar 13, 2020

Dear Mr. Bethune, on behalf of the entire Landmark team, thank you so much for the 5 star review regarding your positive experience renewing your service contract with Paul C! We agree; Paul is very helpful and always strives to exceed customer expectations. It is always our utmost pleasure to assist you with all of your home warranty needs, while providing you with the highest quality customer service. Thank you again! We truly value your continued business and recommendations, and look forward to serving you for many years to come. Landmark Home Warranty

Verified Customer

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Marty

March 3rd, 2020 Kerrville, TX DETAILS arrow_drop_down
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Fast responses, fairly good follow up, easy to get in contact with

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Heather S

February 27th, 2020 Boise, ID DETAILS arrow_drop_down
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1/2020 Called for water Softener service, ended up getting a water softener and a particle water heater covered. 2/2020 Washing machine needed service, but part was more than my 3 yr unit cost, Landmark delivered a brand new unit instead of fixing . Excellent service

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Reply from Landmark Home Warranty

Feb 27, 2020

Dear Heather, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected] com

Verified Customer

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Krussdiamond

February 25th, 2020 DETAILS arrow_drop_down
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I have compared different Home Warranty options and spoken with friends about companies that they use and I am so grateful that I made the right choice when I had plumbing issues in my new home. They came right to the rescue.

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Reply from Landmark Home Warranty

Feb 26, 2020

Dear Krussdiamond, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Donna

February 25th, 2020 DETAILS arrow_drop_down
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All of the employees that I have worked with are very helpful and willing to go above and beyond. I think the problem most people have with home warranty policies is that they expect too much. Landmark employees explained what was covered and provided good customer service.

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Reply from Landmark Home Warranty

Feb 26, 2020

Dear Donna, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Kelly Sandoval

February 25th, 2020 DETAILS arrow_drop_down
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Prompt and friendly. Everything was explained fully.

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Reply from Landmark Home Warranty

Feb 26, 2020

Dear Kelly, Thank you for the great review! We hope to continue providing you remarkable service. Please do not hesitate to reach out to us for any questions you may have. Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Sarajane Eisen

February 25th, 2020 DETAILS arrow_drop_down
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very poor customer service and follow through

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Reply from Landmark Home Warranty

Feb 26, 2020

Dear Sarajane, I am sorry to hear that you feel this way. I would like the opportunity to review your service request in more detail to better address your concerns. Your feedback is taken very seriously. It provides great insights on how we can improve as a company to better serve our homeowners. Please reach out to me directly at [email protected] com. Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Jon S

February 25th, 2020 DETAILS arrow_drop_down
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Been great. Not covering our fridge has been frustrating

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Reply from Landmark Home Warranty

Feb 26, 2020

Dear Jon, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] com. Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Terri

February 25th, 2020 DETAILS arrow_drop_down
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Fast to respond and very helpful. Service people have been very helpful and honest about the problems we have had.

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Reply from Landmark Home Warranty

Feb 26, 2020

Dear Terri, Thank you for the great review! We hope to continue providing you remarkable service. Please do not hesitate to reach out to us for any questions you may have. Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Jake

February 25th, 2020 DETAILS arrow_drop_down
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In the end the service worked out well but initial communication with customer services person it seemed they were trying to make it seem that it was not a claim.

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Reply from Landmark Home Warranty

Feb 26, 2020

Dear Jake, I am sorry to hear that you feel this way. I would like the opportunity to review your service request in more detail to better address your concerns. Your feedback is taken very seriously. It provides great insights on how we can improve as a company to better serve our homeowners. Please reach out to me directly at [email protected] com. Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Marlon Zamora

February 25th, 2020 DETAILS arrow_drop_down
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They did an awesome job when they came out to repair our kitchen garbage disposal.

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Reply from Landmark Home Warranty

Feb 26, 2020

Dear Marlon, Thank you for the great review! We hope to continue providing you remarkable service. Please do not hesitate to reach out to us for any questions you may have. Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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ACT

February 25th, 2020 DETAILS arrow_drop_down
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The technician came quickly after reporting the problem. It was fixed later in the day.

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Reply from Landmark Home Warranty

Feb 26, 2020

Dear ACT, Thank you for the great review! We hope to continue providing you remarkable service. Please do not hesitate to reach out to us for any questions you may have. Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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T Andersen

February 25th, 2020 DETAILS arrow_drop_down
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Quickly solves problems and customer service is very helpful.

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Reply from Landmark Home Warranty

Feb 26, 2020

Dear T Andersen, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Pam West

February 25th, 2020 DETAILS arrow_drop_down
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Very pleased with the service that has been provided.

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Reply from Landmark Home Warranty

Feb 26, 2020

Dear Pam, Thank you for the great review! We hope to continue providing you remarkable service. Please do not hesitate to reach out to us for any questions you may have. Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Merrill's

February 25th, 2020 DETAILS arrow_drop_down
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Quality of service I received before and after the repair

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Reply from Landmark Home Warranty

Feb 26, 2020

Dear Merrill's, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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Thompson Wong

February 25th, 2020 DETAILS arrow_drop_down
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The customer service staff mostly stands on their company side and tries to avoid issuing a ticket

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Reply from Landmark Home Warranty

Feb 26, 2020

Dear Thompson, I am sorry to hear that you feel this way. I would like the opportunity to review your service request in more detail to better address your concerns. Your feedback is taken very seriously. It provides great insights on how we can improve as a company to better serve our homeowners. Please reach out to me directly at [email protected] com. Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

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S. BROWN

February 25th, 2020 DETAILS arrow_drop_down
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Good experience with customer support and getting repair contractors out in a timely manner.

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Reply from Landmark Home Warranty

Feb 26, 2020

Dear S. Brown, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] .com. Sincerely, Tiffany Nguyen Customer Relations Manager

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Lee

February 21st, 2020 Saint George, UT DETAILS arrow_drop_down
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They are always great and very easy to work with

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Reply from Landmark Home Warranty

Feb 25, 2020

Dear Lee, Thank you for the great review! We hope to continue providing you remarkable service. Please do not hesitate to reach out to us for any questions you may have. Sincerely, Tiffany Nguyen Customer Relations Manager