Name: Landmark Home Warranty
Rating: 3.3

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Verified Customer

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Renee Benoit

The locksmith that I was required to use for a $60 fee did not deliver the four (4) sets of keys requested. I have made over a dozen phone calls with no response. I am very disappointed when I was informed that the re-keying service was "free". Paying for re-keying out of pocket is $90. The amount of time I have spent trying to get the keys promised is more than $30 of my time. I am disappointed.

5 years ago

Reply from Landmark Home Warranty

Dear Renee,

I am sorry to hear of your experience with your re-key service request. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it.

We offer a service to assist you in re-keying your home. With every service request, there is a service call fee due, however, we do cover to re-key up to 6 locks and provide 4 copies of the keys. It is recommended that you reach out to the contractor to assist you with your copies.

If you have any further questions or concerns, you can reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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viv

they were fast and effiecient. I moved into my new house the air conditioning went out. It only took them a few days to get a repair man to our house was pleased with their service

5 years ago

Reply from Landmark Home Warranty

Dear Viv,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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Any M.

My washer died and I received a brand new washer within just under 2 weeks, no strings attached and let me tell you, after hand washing for that long, my hands are thanking Lamdmark for saving my budget!

5 years ago

Reply from Landmark Home Warranty

Dear Any,

We are glad to see that our agents and contractors have been able to provide you with 5-star service for your washer. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Kim Slage

Fast and friendly team to assist in any problem that may arise. Never had a bad experience in the 6 years I've been with them. Repairs are always done to good quality and no long waits for repairs.

5 years ago

Reply from Landmark Home Warranty

Dear Kim,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Dana Sipe

Very fast response time. I emailed my issue and received confirmation right away. They assigned the repair service and provided me with all my information that I would need to make an appointment.

5 years ago

Reply from Landmark Home Warranty

Dear Dana,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Amber Geiman

They are very easy to deal with and very good at follow up. The contractors they use are very good. My only disappointment has been realizing I had paid out of pocket for a covered expense. Maybe coverages should be more clear or explained more clearly.

5 years ago

Reply from Landmark Home Warranty

Dear Amber,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear more details on your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Diana Bassham

The company that did maintenance on our AC was great. He had also been the one who installed our furnace. I cannot give a 5 star because Landmark took a very long time authorizing our new furnace although it was quite cold at the time.

5 years ago

Reply from Landmark Home Warranty

Dear Diana,

We are glad to see that our contractors have been able to provide you with great service! I’m sorry to hear of the delay in approving the repairs. We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Dustin

I have never had issues or complaints. All the repair people that have come out are prompt and do a great job. Never had to argue and it's a short period of time when things are repaired.

5 years ago

Reply from Landmark Home Warranty

Dear Dustin,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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K. Winningham

When I called for an A/C repair, after 5:00 and in the middle of summer, o had a call from the repair guy in less than an hour and everything repaired before lunch the next day.

5 years ago

Reply from Landmark Home Warranty

Dear K,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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JUNE C

They pay out carefully and fiscally responsibly, but tend to have some fine print exceptions that can come as a surprise. But my only real complaint is their customer service phone system. Wait time averages 45 minutes, and last time I called to update a contact phone number I waited 2 hr 22 minutes! That's ridiculous, and has been like that for years. PS No matter what they say, there is no way to update either contact phone numbers nor payment method online. You have to call in. sigh.

5 years ago Edited January 10, 2024

Reply from Landmark Home Warranty

Dear June,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Anonymous

Good company, has always come thru - recently noticed fee increases and was made aware that the organization looks to make more denials. Bought the plan to resolve issues I don't have time to fix, not get the run around for $70 service call from a contractor who will leave the issue broken if denied. Just want the stuff fixed.

5 years ago

Reply from Landmark Home Warranty

Dear Homeowner,

Thank you for taking the time to rate and review us. Although cost may seem high, we have an overall approval rate of 97% in covered claims. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Cassey

We had our air conditioner fixed as it was not flowing cold air. The policy said we should have only paid our $60. When they came out to fix it they would not cover the presser test to check the lines and they would not cover another part. They said if we did not pay for these then it would void our warranty for next time. The guy from LandMark was rude on the phone the technician was nice and did the job as expected.

5 years ago

Reply from Landmark Home Warranty

Dear Cassey,

Thank you for taking the time to share your experience. I am sorry to hear our representative did not provide remarkable service.

As we would like to cover all that we can, the warranty does have excluded items that are not covered. Typically, it will become an out of pocket expense to you as the homeowner to pay. The warranty will cover the covered item. If the out of pocket expenses are not accepted by you, there are other options we can review to ensure you are getting the help you need.

I would like to go over the details of your concerns and would be happy to answer any coverage questions you may have. Please do not hesitate to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 22nd, 2018

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Verified Customer

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Sandra Davis

used then twice have has minimal issues my husband and I had American Home Shield in our last house. It was also good but for the life of me I dont understand why Landmark keep bother me about reviews I am a senior and do not want to fool with this please understand

5 years ago

Reply from Landmark Home Warranty

Dear Sandra,

We are glad to see that our agents and contractors have been able to provide you with 4-star service. I have added your name to a list to receive less advertisements for reviews. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018

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Verified Customer

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Ed

good and prompt service when called the Landmark Warranty Company. The company always follows up the repair service within a few days to insure that the service has been completed on time.

5 years ago

Reply from Landmark Home Warranty

Dear Ed,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 1st, 2018

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Verified Customer

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B. Hull Boise, ID

Every bit of the process was easy and people at warranty office were friendly and I loved the guy who came out and did the work ended up a simple solution. They did take 3 days to get back with me, though, and the girl responding to schedule our work sounded very disinterested. Other than that, great deal.

6 years ago

Reply from Landmark Home Warranty

Dear B. Hull,

We are glad to see that our agents and contractors have been able to provide you with 4-star service. We would be happy to hear your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at .

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Apr. 17th, 2018

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Verified Customer

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Virginia Midvale, UT

They have been very good at helping me to get things fixed. The main problem I have is that they didn't cover to have my duct work finished. They covered the duct work but not for putting the sheetrock back so I now have a hole in the ceiling of my kitchen. They have covered several other things for me though and I really appreciate that.

6 years ago

Reply from Landmark Home Warranty

Dear Virginia,

Thank you for taking the time to rate and review us. We are pleased to hear we have been able to provide you with assistance for your home. I am sorry to hear of your sheetrock. I would be happy to look into the details of your service request. Please do not hesitate to reach out to me directly at .

We appreciate your feedback and hope to continue to provide service for you!

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Apr. 17th, 2018

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Verified Customer

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Patricia A.Poncia

I contacted Landmark regarding a repair needing to be done at my rental. I was called first by the repairman who knew he could fix the appliance instead of replacing. Landmark approved this service saving both me and them additional cost.

6 years ago

Reply from Landmark Home Warranty

Hello Patricia,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 4-star service and provide you with a peace of mind on your home. We would be happy to hear your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at .

We look forward to the opportunity to help you in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 21st, 2018

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Verified Customer

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George and TillieEaly

OUR original contract showed that we also had garage door opener coverage and when we call to put in a claim on our garage door opener, we were told that we did not have that coverage, so we wound out having it fixed and paid out of our pocket for it to be repair. The plumbing service was great.

6 years ago

Reply from Landmark Home Warranty

Hello George,

I am happy to hear we were able to assist you with your plumbing request. I do see that you are under the Home Systems plan with additional coverage for your refrigerator, washer, and dryer. You have been under this plan since the start of your warranty on 02/27/17. Unfortunately, your garage door is not covered under the plan you have.

You will be up for renewal in the next few days. You can change your coverage then. However, we do expect that when adding coverage, that the unit is in good working order.

You can reach out to our Renewals department for more information on how to renew. You can also reach out to me directly if you have any questions at .

Thank you for taking the time to rate and review us. We appreciate your feedback.

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Mar. 20th, 2018

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Verified Customer

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HarryMallory

We got set up with landmark when we bought our new home. So far they have been great. We have had a couple of issues and they have been very good at setting up repairs & doing follow ups with us.

6 years ago

Reply from Landmark Home Warranty

Hello Harry,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 15th, 2018

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Verified Customer

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Melvin and DawnLocket

I have only used it once to fix my heater, but they got a service guy out here fast and took care of it I wasn't aware of the 60 dollar service fee but now I know and that was probly on me not reading it thoroughly

6 years ago

Reply from Landmark Home Warranty

Hello Melvin and Dawn,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

If you have any coverage questions, please do not hesitate to reach out to us!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 15th, 2018

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Verified Customer

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Robert and CarolynBevier

Had issues with our A/C at our manufactured home in Yuma. It's taken quite awhile to get the issue taken care of it's 28 years old and has a life expectancy of 16. Keeps breaking down. The explanation wasn't made completely clear on the repair from Landmark. Right now we are just getting a gas shut off replaced. At least we'll have A/C in the Summer heat Maybe??

6 years ago

Reply from Landmark Home Warranty

Hello Robert and Carolyn,

Thank you for taking the time to rate and review us. Your feedback is greatly appreciated. I am sorry to hear of the experience you are currently having with your A/C unit. I'm glad to hear your gas valve is getting replaced. The warranty does guarantee our contractors work for 30 days. If the repair does not hold, we can recall the claim and have the contractor go back out to your home to check their work and no extra cost to you. If an unrelated issue arises, a new service request may need to be opened.

If you have any further questions, comments, or concerns, please do not hesitate to reach out to me directly at .

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Mar. 9th, 2018

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Verified Customer

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ElaineSweidel

I had a serious plumbing issue with one of Landmark’s companies—SWAT Plumbing. After 4 visits it was obvious the plumber was just trying to make money off me. It took an escalation through management to get approval to go with another company. The issue was fixed and the service was polite & professional. But i hope Landmark cuts ties with SWAT Plumbing .

6 years ago

Reply from Landmark Home Warranty

Hello Elaine,

Thank you for taking the time to rate and review us. We appreciate your feedback and take it very seriously. Your feedback has been forwarded to the correct department to implement the necessary training. I am sorry to hear of your experience with our contractor, but I am pleased to hear we were able to provide professional service for you.

Please let me know if you have any further questions, comments, or concerns. You can reach me directly at .

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Mar. 8th, 2018

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Verified Customer

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DanaBarber-Smith

Usually, the company has been OK. For this issue, they left me with a leaky bathroom sink for a week now. I've emailed twice, and was told when I finally called...you should call for responses. The first person they assigned the job declined immediately (they don't actually have a business anymore) and it took 4 more days for the job to be reassigned. I hope this delay doesn't leave us with water damage.

6 years ago

Reply from Landmark Home Warranty

Hello Dana,

Thank you for taking the time to rate and review us. I am sorry to hear of your experience. It is not intended for the request to be delayed that long. I would like to ensure you are getting the service you need in a timely manner. Please reach out to me directly at .

If you do notice any water damage, we do have a restoration company we can refer to you as well.

I look forward to hearing from you.

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Mar. 8th, 2018

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Verified Customer

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Sean and MaggyBritton

Overly segmented to the point of fragmentation. A single issue can take multiple calls to multiple people to resolve. Electronic communication is lacking. I'm disappointed that there is a stated expectation that a service provider is to reach out to the customer, but if they do not the onus is on the customer to follow up. I'd expect Landmark to be on top of the contractors they hire. If I wanted to chase down service providers all day long I'd cancel my warranty, cut out the middle man, and save the money.

6 years ago

Reply from Landmark Home Warranty

Hello Sean and Maggy,

Thank you for taking the time to rate and review us. We appreciate your feedback and are sorry to hear of your frustrations. The proper departments have been notified of your feedback to implement the necessary training needed.

When opening a service request, we do expect our contractors to reach out to our homeowners in an allotted time frame. However, we understand that they can get busy and we do want to advise you that you can too reach out to schedule. If there ever is a concern with an assigned contractor, please notify Landmark so that it may be addressed and you are taken care of.

If a repair is simple, it may be repaired on the same appointment as the diagnosis. There are times where parts would be needed therefore another appointment would need to be made.

I would like to go into the details of your concerns. Please reach out to me at .

I look forward to hearing from you.

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Mar. 8th, 2018

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Verified Customer

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DebraHartman

My washer went out, and found that it could not be repaired. Ichose nor to pick a GE brand, so i received $550 towards a new one. I ended up paying for a complete matching set, more money but I'm satisfied with new washer and dryer.

6 years ago

Reply from Landmark Home Warranty

Hello Debra,

Thank you for taking the time to rate and review us! I am pleased to hear that you are satisfied and that we have been able to offer you a cash out of replacement to assist you on the purchase of a new washer. We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 8th, 2018

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Verified Customer

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Garrett

It is very easy to make claims and I love that you always know how much it will cost. No hidden fees or separate fees. The customer support is very helpful and knowledgeable. We have been very impressed with them so far.

6 years ago

Reply from Landmark Home Warranty

Hello Garrett,

Thank you for taking the time to rate us! We are glad to see that we have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 8th, 2018

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Verified Customer

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BrianPaul

Have made 3 appointments for different services, door rekeying, electrical troubleshooting and garage door opener repair, and all were handled promptly and services were all professionally completed.

6 years ago

Reply from Landmark Home Warranty

Hello BrianPaul,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner for your rekey, electrical, and garage door service request! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 8th, 2018

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Verified Customer

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E. Baer Saint George, UT

They provide Good follow through and the work person they have respond have been satisfactory. I have a follow up order in now for repair to be fixed for a sticky valve they replaced. They got right on it.

6 years ago

Reply from Landmark Home Warranty

E.Baer,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5- star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

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Verified Customer

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New AZ Home Owner Surprise, AZ

Too early to tell honestly. I signed up with them a month ago. We did have one service done and was very happy with the service. An agent also personally followed up with me regarding the visit. My last company had a ton of sketchy mom and pop companies come out to service my house. So far Landmark seems to have reputable vendors.

6 years ago

Reply from Landmark Home Warranty

New Homeowner,
Thank you for the rating! We are pleased to hear that we have been able to provide you with remarkable service this far into your coverage with us. We do look forward to providing this level of service moving forward. Please reach out to us for all your future warranty needs.
Thank you,
Cheyenne Rapier
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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Terry Cook Tempe, AZ

Excellent service, I've never had them take more than 24. When it was very hot and the primary repair company couldn't come out in a timely manner LM found a secondary provider that was there the next day.

6 years ago

Reply from Landmark Home Warranty

Terry,
Thank you for the rating! We are pleased to hear that we have been able to provide you with remarkable service in a timely manner. We look forward to servicing you moving forward. Please reach out to us directly for any of your warranty needs.
Thank you,

Cheyenne Rapier
Customer Relations Manager

Feb. 12th, 2018

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Verified Customer

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Presently Satisfied Customer. Channelview, TX

I would have liked to give Landmark a 5, but I haven't had a major unit (i.e. heating unit or air conditioner unit) actually stop working. So I'm not sure how those situations would be handled. But as for the smaller things I've call in for, they have been handled great.

6 years ago

Reply from Landmark Home Warranty

Hello, in the event that a major unit goes into failure, do not hesitate to reach out to us! We will handle your service request in the same manner for all issues, whether big or small. Thank you for your review! Tiffany Nguyen | Customer Relations Manager |

Jan. 25th, 2018

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Verified Customer

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Lester Charles Salem, OR

I have had two experiences with Landmark so far - both a bit different. First one the communication etc was very clear and quick. But I had to pay extra money out of pocket which was a concern. The second time the communication was terrible, but I did not have to pay any extra money out of pocket. So, 4/5 is as good as I could rank you so far.

6 years ago

Reply from Landmark Home Warranty

Lester Charles,

Thank you for your feedback! We are glad to hear that you have been pleased with our services. I would like to see if there is anything I can do to assist you with your Electrical or Plumbing claims that you had. If you would like to go over these in detail please reach out to me directly.

Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Verified Customer

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Andy Hoffman Gladstone, OR'

My only problem was, too many emails and confirmations. But really, I'm complaining about too much communication?! I had no problems with their service, and it went above what I would call "good customer service."

6 years ago

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Verified Customer

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Christy

I was very disappointed when we had to replace our kitchen faucet due to a leak. They would only replace the very cheapest faucet that did not even have a sprayer. So we went with the buy out option and we had to pay twice for the service rep to come back and replace it. It cost us about $ 200 and we were re-imbursed $ 74. We know we had to pay for the original service call so I did not even include that in the total. The whole thing took us almost a month and we were without water in our kitchen for that amount of time.

6 years ago

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Verified Customer

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RijeanaBowden

They are usually ok, and I am glad to have them to help take care of major repairs. However, if the same issue happened before, they could really put it inder one service request. Instead, they are making me pay another service call fee, and I am not happy about that.

6 years ago

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Verified Customer

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Royce SSimmonds

In reality - it is always about the vendors Landmark hires.....the management and customer service has always been outstanding, so far the vendors overall in my eyes have been reasonable to excellent.

6 years ago

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Verified Customer

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Terry Bellville, TX

Rekey service was excellent. Landmark was unable to locate pest control in my area although there are a number of companies to chose from in town. Promised to pay be $70 but recieved $60 instead - which covered less than half the cost to get my own pest control service.

6 years ago

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Verified Customer

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A+ Boise, ID

It was easy, the providers came to my home when they said they would. Customer service was Great. Plumbing was great, they were on time told me the truth and fixed the problem

6 years ago

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Verified Customer

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Nicole Williams Sierra Vista, AZ

We went with them since they were the only ones available at the time. Most of the time, I get them right away and things get fixed in a timely manner. I don't like the fact that they charge me the service fee before the contractor has even made it out. It also seems like that fee keeps being raised every year.

6 years ago

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Verified Customer

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Carlos Roman Grand Prairie, TX

They take care of my situations as soon as possible. On an occasion, my disposal wasn't really working, so they sent someone out to look at it and fix it. The only reason I'm not completely happy with the pricing is because of the copay. Other than that it has been good so far.

6 years ago

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Verified Customer

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Gary Schmadeke Hurricane, UT

It was chosen by the real state company that we bought our house through and they paid for the first year. They have been pretty prompt in responding and most contractors we've worked with have been good. Recently, our water heater went out and we called them. The contractor was here within 4 or 5 hours to check on it and get it all fixed.

6 years ago

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Verified Customer

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Mary Koegl McKinney, TX

They have a quick service. When my pool wasn't working, they got the pool service company out here really, really fast. They have someone for everything and the price is good. It's a great service.

6 years ago

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Verified Customer

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John Dodrill Richmond, TX

I had a pool pump go out, so I contacted Landmark and they took the ball and got a hold of a pool contractor. I got an appointment set up and they fixed my pump. They were prompt when I needed them and they followed up well with me. It was all very efficient and effective.

6 years ago

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Verified Customer

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M. Daniel Holstein Boise, ID

They've always taken care of any issue I had. I've never really had anything major that I needed to use them for. So far it has been tune ups for things like my air conditioner, but they have taken care of those things promptly. It's a pretty good warranty.

6 years ago

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Verified Customer

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Norbert And Denise Strauss Bulverde, TX

We've used the service several times for air-conditioning and appliance repairs. They've covered everything that the contract says they'll cover and have never disputed our claims.

6 years ago

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Verified Customer

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Anonymous Spring, TX

We needed to use it last week, and they sent someone out, but unfortunately they would not pay for the electrical work that I needed. My call and ticket were put on hold, and the people didn't come back for a whole week. They made me wait until the Monday after. I think they should've fixed it the first time they came. I'd eventually like to change companies to someone else with better customer support.

6 years ago

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Verified Customer

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Anonymous Sierra Vista, AZ

It's easy to use and they give you quick service and a turn around. We had an issue with the electricity and the home warranty people came out. They diagnosed what was wrong with our electricity and took care of it.

6 years ago

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Verified Customer

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Dani Flynn Budnieski Buckeye, AZ

I needed to use my warranty because my refrigerator went out. I called home warranty and they just set me up with someone to do the service. After that, it became a nightmare. The terms of the warranty are very impressive though.

6 years ago

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Verified Customer

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Christopher Bohmholdt Ogden, UT

Last time I used it was for a yearly furnace clean out. They couldn't get me the company that I had gone with the year before, so I wasn't all that happy with that. The warranty doesn't really cover much, at least not considering the amount money that I'm paying.

6 years ago

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Verified Customer

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Osadebamwen Ohuoba Round Rock, TX

They are very responsive and clear. They are able to resolve any issues I have. Recently our water heater broke and all I had to do was call them to schedule a replacement. Price-wise they are very competitive too.

6 years ago