ARW Home

Very professional. I called with a problem with my refrigerator and a technician was sent out and fixed my refrigerator in a timely manner.

I’ve had two service calls since joining ARW in early February. Scheduling was easy and a local appliance service was expedited. The technicians were polite and quick to provide a solution.

Great customer service, prompt and friendly servicemen. Efficient as well.

I have been a valued customer for over 4 years. It is well worth the small monthly premium in the event I need repairs in my home. My Ice Maker was broken and they were able to sent a services provider within days and is working perfectly.

Very poor customer relationship right out of the gates: two different agents called me in response to my request for quotes and both were very rude. They refused to send me detail information about plans referring to web site that does not provide sufficient information. One went as far as saying that if I do not understand computers it is not their fault. Never mind I am computer program developer and know that in well run company such information would be provided and it does not take much to generate email. Very bad sale practice!

There is nothing I dislike about ARHW. The service I receive from them has been fair, considerate, and pleasant. They are an excellent company to work with. they are prompt with finding someone to help me with my problem and they also work with me if I can find someone in my area that can get to me sooner than they can. They will also reimburse me if I have to pay out-of-pocket. Thank You so much.

Professional, on time, completed the service

My air conditioning motor stop working on a hot Sunday. I called thinking I would have to wait a couple days, but they had a guy to come out the same day

Thought company was good when signing up very attentive so I switched from ahs. I think I made a mistake. Fridge went had appointment they never showed said next appointment was 2 weeks out that was not acceptable. They than got me a& e which was a very well known company but it took a week to get an appointment made nobody called us from arw we had to wait on hold over 2 hours just to be told they will call back guess what we had to call them. The technician arrived but wanted us to sign a waiver if he broke the door it would void contract we refused and nobody from the company called us again called and emailed another week we were told they can only issue a check for 300 cause the service person couldn’t open door. Why would I sign a waiver to have the warranty voided if he broke it so we settled on the 300 as we needed a fridge and it’s going on 4 weeks. I think I will look elsewhere as customer service takes forever the warranty isn’t as stated if he can’t open it it should be covered . But if you need to purchase a warranty they pick up very fast they should put there resources in service where it’s needed. So I will be out the difference on the fridge and will end my warranty with them and return to ahs

I am sure this will not make it to your website but here it goes anyway. I was a new customer and my range hood went out so I call and they took out $55.00 which I approved. After careful consideration as to how old the range hood was, I call American Residential Warranty back and told them to cancel the order. The lady said fine and would credit my account back. It has almost been a month and after several calls, one 18 minutes on hold and over an hour on hold again, I was assured that I would receive my deposit back. I just called again and was on hold 12 minutes with no response. I have cancelled my account and have gone to a more reputable company. Good luck customers!

This company is messed up! I made a claim after 45 days my ceiling fan broke, they said someone would call in 48 hours, no one did. I called and they said to go to lowes web site and pick it out up to 150. no one called again then they called and said call lowes directly and they have an installer to put it in. later the next day they said they denied the claim? then I called about my A/C they gave me a company that is out of business with a bad number? then they transferred me and I have been on hold for 45 minutes no answer yet. don't use this company!

I called them to come work on my air conditioning and they put free on in it but they did not pay but maybe a 4th of what it cost so I payed more out of pocket plus a 55 dollar service fee and the people they came out fixed it told me I should go with a different company cause they have had a lot of complains about them. When I called to cancel policy they said they didn't having think saying I canceled so they still charged me again cannot get money back called 3 times everyone says something different.

I have been calling for three days and no one answers the phone. I have been on hold listening to music for hours. Really.

Easy to contact and set up a time for service. Good communication with the company while claim was being completed. Quick payout of money toward replacement of items.

You guys are the worst home warranty. When I call for claim every time you have to know the model and Serial number of the product and most time you say it’s not in your system. The company’s you send out do not do there job or do not come out to check the product. You guys take advantage of people and don’t give the right Reimbursement back. Cause you say the older the product is the less reimbursement you get back.

I have been a customer for 8 years. I have had a need to use them twice. The first time seemed simple enough. A built in microwave had the door bracket break. It was old enough that there were no parts available. I was sent a check, it didn't cover the total amount but I purchased and installed a new oven. It took 8-10 phone calls to get this simple process completed, all initiated by me. This past week I had a 15 year old dishwasher start leaking. I called the company, paid a $55 service fee I thought was to bring a contractor out to verify there was a problem, what it was and how to proceed. That $55 I learned however, was only to OPEN the case. The appointed contractor came in 3 days. Took out two screws from a panel, looked under the dishwasher, started the dishwasher, ran it through some cycles, and found a pin hole in a rubber gasket. The process took about no more than 20 minutes, he got on line, ordered the part. The part will take 3 weeks, he wouldn't reveal the price. He would tell me that install would me $300 minimum. He scheduled a 3 week call back to repair. I told him before he left that considering that cost, I might just take that money and purchase a new machine on my own. I wanted to talk to the adjuster about that. Each time I called this company from then on took a minimum 30 minute hold time. The first person I got was "claims in home office". But I found out later there is another claims department which is actually an AIG Insurance adjuster. The home office person told me that the coverage amount is $500, which was clear in the contract. He also told me that the limit also included any amount to asses the damage etc. In other words, the initial call, which I was told had been billed to them by the contractor at $245. So I put that with the $300 the contractor told me was minimum for his next call, and I am thinking, take the money and deal with it myself. After 3 calls to talk with 3 different adjusters, they are sticking with the repair. They are spending the entire $500 limit to replace a part on this 15 year old machine, rather than let me add my own funds and replace with a new machine. The customer service time is exhausting. The limits of $500 per appliance are way out of line with current costs if this repair in fact does run $500. The contracted service provider seems to be the only one making out on this deal. MY NEXT CALL TO THE COMPANY WILL BE TO CANCEL MY PLAN. LIMITS ARE TOO LOW, COSTS TOO HIGH, TERMS TOO RIGID, RESPONSE TO CUSTOMERS TOO SLOW. PUTTING THE YEARLY PREMIUM IN A RAINY DAY FUND MAKES MORE SENSE FOR ME.

So takes them milliseconds to charge my card but 45-50 minutes to pick up the phone to file a claim...

Heating went out and now nearly two weeks later, no action. Impossible to get through to either customer service or claims on weekends. Limited telephone times on weekends results in cut of after waiting up to 2 1/2 hours. Really bad customer service and no actions by claims. AVOID THIS COMPANY- M. Shefter

Fraudulent coverage period: After payment date, we need to wait for 30 days to have coverage start. The coverage will end 12 months from coverage start as per contract. (So, 13 months) However, when renewal period comes, they harass you to renew and will tell you coverage already ended 12 months from initial payment date which is violation of contract. They will call you from two numbers ( 1-855-416-7572 and 1-469-575-5159) to harass They did not cover two service calls. I had to call third parties to fix and pay them. So, no service calls to attend to for a year and the warranty premium has become free for ARW.

Absolutely TERRIBLE. I've been on hold for HOURS over the last 5 days trying to get them what they promised to do and what I pay $200 per month for. They don't answer emails, texts, phones or anything. And they have 11 phone numbers -- I've tried them all multiple times. Just trying to get a water heater replaced. The Service Provider looked at it and they've been trying to get hold of ARW too. HORRIBLE service, horrible response.

This company is horrible, i have been a customer over a year and they get paid on time every month !! i did a claim 9/8/20 for hot water tank and they have not yet approved it as of today which will be 2 weeks tomorrow and remember they get paid on time EVERY MONTH! so i paid out of pocket after a week went by, they don't care just want money. This claim should of been a severity 1, so if your contract covers your water heater you can believe they will have u go 1 , 2 weeks maybe a month with NO WATER before they decide to do anything. this makes absolutely NO sense, they keep you on hold for an hour or more then just drop calls even for supposeably the direct line for a supervisor... NOTHING!! i sent them copy of invoice & my receipt, they dont even have enough couth about themselves or their company to acknowledge they received it to say they are working on it. NOTHING! BBB advises to try and get resolved with the company myself, i have a feeling i will have to get my lawyer involved since this company apparently does not care about their customers on so many different levels.