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ARW Home

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6.6

Overall Score

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Christian Y. Ortiz El Paso, TX

I have not had any issues with this company, all claims they have been able to cover or at least pay a large part of the problem.

5 years ago

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Reply from ARW Home

Hello Christian,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jul. 10th, 2020

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John s Thorndale, PA

Have always responded quickly to my needs. Technicians were courteous. But sometimes had a long lapse in time before getting the correct parts and having them installed.

5 years ago

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Reply from ARW Home

Hi John,
Thank you for the kind review. We are pleased to hear that your issue was repaired. We work hard to make sure that all the issues get repaired on time. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Feb. 26th, 2019

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Larry Neal Ellenwood, GA

best service in town. when your applicances break down. professional, courteous and very knowledgeable. Larry N. Ellenwood, Ga.

5 years ago

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Reply from ARW Home

Hi Larry,
Thank you for the kind review. We are pleased to hear that you had such a positive experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Feb. 26th, 2019

star star star star star

Shawn Green Brighton, CO

I had a microwave go on the fritz. I was able to get the microwave repaired in a timely manner and to my satisfaction. Thank you!!!

5 years ago

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Reply from ARW Home

Hi Shawn,
Thank you for the kind review. We are pleased to hear that your microwave was repaired and that you're satisfied with our service. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Feb. 21st, 2019

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E Spring Valley, NY

American Residential Warranty acted expediently in getting my claim serviced and I am extremely pleased with their services thus far.

5 years ago

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Reply from ARW Home

Hi E,
Thank you for the kind review. We are pleased to hear that your issue was repaired. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Feb. 20th, 2019

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Kari A Williams Cape Girardeau, MO

This company practices misleading advertising promises. Many CS reps are outsourced and barely understandable. Management is no better. If you want to wait 3 days minimum for service, and another week for a part, this is the company for you. I only had to use them twice for relatively minor repairs, and this happened both times. I had to threaten them with a lawsuit in order to have my most recent premium returned to me.

6 years ago

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Reply from ARW Home

Hi Kari,

We apologize for the issues you experienced when placing a request for service with ARW on your Ice maker and Dishwasher. We do our best to provide the fastest service possible to our customers, however there may be limited times our vendors do not have same or next day availability in the event of non-emergency claims. In addition, each vendor may not have specific parts stocked depending on the type of failure and brand of the appliance. In these instances, parts must be ordered and shipped second day air to the vendor. Our records do indicate these claims were completed and and your last premium refunded to your account.

We appreciate your business and value your feedback. Please let us know if we can be of assistance in the future.

Sincerely,

American Residential Warranty

Feb. 4th, 2019

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Angel Palacios Seattle, WA

What I like best is the solid honest answers and the service was very helpful having American Residential Warranty help me get the best sleep of my life knowing I was covered.

1 year ago

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Reply from ARW Home

Hi Angel,

Your feedback is highly appreciated. Thank you so much for the review!

Sincerely,
ARW Home

Feb. 17th, 2023

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Garreth Fearon

Very responsive, helpful and gave clear information

3 years ago

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Reply from ARW Home

Hello Garreth,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 23rd, 2020

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Derrick Ford

The times I required service, I received good response.

3 years ago

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Reply from ARW Home

Hello Derrick,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 8th, 2020

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Jeri Higgins

BECAUSE IT'S ALWAYS A CHALLENGE TO FILE A CLAIM AND IT TAKES LONGER THAN COMMERCIAL THEY SHOW ON TV

3 years ago

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Reply from ARW Home

Hello Jeri,

We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you.

Sincerely,
American Residential Warranty

Dec. 8th, 2020

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Andrea Griggs

Completely deceitful. Charges multiple times per system and not for the problem. They itemize and charge for each thing. Buyer beware

3 years ago

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Reply from ARW Home

Hello Andrea,

Thank you for providing your feedback. We apologize for any inconvenience you may have experienced, please send us a private message with more details regarding your experience and we would love to initiate a review to see if we can assist.

Sincerely,
American Residential Warranty

Nov. 24th, 2020

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star star star star star

Dennette Ray

great promt service with very high rated service

3 years ago

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Reply from ARW Home

Hello Dennette,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Sep. 16th, 2020

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Ron Phoenix, AZ

Good customer service, they quickly respond to customers

3 years ago

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Reply from ARW Home

Hello Ron,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 17th, 2020

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star star star star star

franxes Mobile, AL

good service friendly treatment knowledgeable

3 years ago

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Reply from ARW Home

Hello Franxes,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jun. 2nd, 2020

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star star star star star

Margaret Louisville, KY

I go very good service from this company.

3 years ago

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Reply from ARW Home

Hello Margaret,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jun. 2nd, 2020

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star star star star star

Amelia Spooner

Professional and knowledgeble repair service men

3 years ago

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Reply from ARW Home

Hello Amelia,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

May. 19th, 2020

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Denise

One call is call it take and they start be the warranty

3 years ago

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Reply from ARW Home

Hello Denise,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

May. 19th, 2020

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David...Ewa Beach Hawaii

Very easy to deal with. Most repairs covered

3 years ago

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Reply from ARW Home

Hello David,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

May. 19th, 2020

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Michael Larck

They have a really great response when contacted

3 years ago Edited January 10, 2024

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Reply from ARW Home

Hello Michael,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Apr. 13th, 2020

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Kandis Correa Fort Gibson, OK

Lied. Didn't cover my blower fan in my heating and ac unit. Currently without air in Aug temperatures, with 4 kids and they have having my cover 60% 0f the cost. Per- Sal r. American home shield covers total cost. Will be switching back. It's work speaking to someone who doesn't speak good English for the quailty of service.

1 year ago

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Linda Dowdy Ione, CA

We had American Residential Warranty coverage for our new home for a year. Thankfully we never had to use it. The second year we decided not to renew. The company charged my account $500 without my permission and will not return my money. I have been waiting since June 21st and they have not responded to repeated requests.

1 year ago

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Gwendolyn Weeks Columbia, SC

I have had coverage 2 years or more my first time making a claim I have been waiting almost a month for a part for my refrigerator in the mean time I have lost food. I was told it’s not their fault if my part is on back order. I wouldn’t recommend to anyone. I have made all the calls no one reached out to me. I am very dissatisfied!!!

1 year ago

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Janet Santa Fairfield, CA

The sales people are friendly Beware....they only take responsibility for a bad repair from a company they send out if they pay for the entire repair. I am now out $1900.00 because they only paid part of it. I am the one now having to fight with company they sent out to get the correct part for my heater.

2 years ago

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Reply from ARW Home

Hi Janet,

We apologize for the unfortunate experience you describe above. Please forward an email with your policy address and phone number to [email protected], so we may look into your claim and complete a full review. Once we have verified your account, a member of our team will reach out to advise of the status of the review. We hope to have the opportunity to turn your experience around.

Sincerely, ARW Home Services

Nov. 11th, 2021

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Alexandria Craig Philadelphia, PA

I waited 1 hour and 20 minutes for someone to finally answer my call and after explaining that my AC, which was serviced a week ago, has now frozen pipes and the service company hadn't received another service request to come back out on a 90-degree day, they put me on hold again to look into it.

2 years ago

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Reply from ARW Home

Hi Ms. Craig,

We appreciate you taking the time to send us your feedback. We are disappointed to hear about the long wait times and the way in which your claim has been handled. If possible, please forward an email to [email protected] with your full address, phone number and account number (if known) associated with your ARW account. We will initiate a full investigation into your claim issues. We would like the opportunity to turn your experience around.

Sincerely,
American Residential Warranty

Jun. 22nd, 2021

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Milt Shefter Arlington, WA

Heating went out and now nearly two weeks later, no action. Impossible to get through to either customer service or claims on weekends. Limited telephone times on weekends results in cut of after waiting up to 2 1/2 hours. Really bad customer service and no actions by claims. AVOID THIS COMPANY- M. Shefter

3 years ago

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Reply from ARW Home

Hello Milt,

We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you.

Sincerely,
American Residential Warranty

Jul. 23rd, 2020

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charles wood Ladson, SC

The contractor they sent out was fast courteous and proficient. Service was delivered the same day requested.

4 years ago

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Reply from ARW Home

Hello Charles,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jan. 20th, 2020

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Andrew Hendricks Orlando, FL

My experience has been satisfactory. My only concern is collecting deductible for customer before service man gets to your property.

4 years ago

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Reply from ARW Home

Hello Andrew,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jan. 20th, 2020

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Shari Skiles Farmland, IN

They do a good job of covering most things. Getting a repair man in our rural area is tough but they always find a qualified repair service

4 years ago

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Reply from ARW Home

Hello Sahri,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jan. 8th, 2020

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Catharine Crestview, FL

Very reliable, worked with customer. Sent money for payoff in a timely manner. I am happy with the service I receive.

4 years ago

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Reply from ARW Home

Hello Catharine,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jan. 3rd, 2020

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DONALD R SUTTON Kinston, NC

Called in claim. Technician arrived within 24 hours. Problem solved. Couldn't ask for anything better.

4 years ago

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Reply from ARW Home

Hello Donald,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 26th, 2019

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Claude Beloch Memphis, TN

American Residential Warranty contracts qualified service providers that are qualified and very knowledgeable.

4 years ago

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Reply from ARW Home

Hello Claude,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 16th, 2019

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Carla Dunwell Lexington Park, MD

I love this company. The deductible is very affordable and they provide the best services. Very professional

4 years ago

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Reply from ARW Home

Hello Carla,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 12th, 2019

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Desiree Hall Somerdale, NJ

I need my central air conditioner fixed. The tech came out the same day and fixed my air conditioner.

4 years ago

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Reply from ARW Home

Hello Desiree,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Sep. 27th, 2019

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Evelyn Joseph St Louis, MO

My experience with American residential warranty was very good. I called with a problem regarding my plumbing it was resolve with a few days.

4 years ago

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Reply from ARW Home

Hello Evelyn,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 19th, 2019

star star star star star

Barb Petroff Wauconda, IL

Great service over the years. Co-payments are still reasonable, and monthly payments have only risen slightly.

4 years ago

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Reply from ARW Home

Hello Barb,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 13th, 2019

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LORRAINE GASPAR Visalia, CA

Awful customer service! Horrible service providers. Take your money and provide horrible crappy service. NEVER DO BUSINESS WITHE THESE PEOPLE. They said they would reimburse me and the check is in the mail and it never came . CORRECTION: CHECK CAME OVERNIGHT AND I WAS REIMBURSED.

4 years ago

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Reply from ARW Home

Hello Lorraine,

We have attempted to reach you by email/phone to help resolve any issues you may have experienced. At your earliest convenience, please reach out to us so that we can provide you with an amicable resolution. We appreciate the opportunity in advance.

Sincerely,
American Residential Warranty

Jun. 18th, 2019

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nana Michigan City, IN

Repairman was very able to open the door of the fridge and know exactly what part needed to be replaced

4 years ago

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Reply from ARW Home

Hello Nana,

We are pleased to hear that you are satisfied with our services but are a little confused as to why there was a 3-star associated with this review. Please feel free to reach out to us in the corporate office so that you may be able to express your concerns so that way we may come to an amicable resolution.

Sincerely,
American Residential Warranty

Jul. 8th, 2019

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Colleen Elias Shreveport, LA

My microwave stop working and a technician came and found it to be beyond repair. The company sent me a check to cover the cost of replacing it.

4 years ago

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Reply from ARW Home

Hello Colleen,

Thank you for your kind review. We are happy to hear that your microwave claim has been resolved. Please feel free to reach out to us in the future if there are ever any needs. We look forward in continuing to provide you service for your home warranty needs.

Sincerely,
American Residential Warranty

May. 21st, 2019

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J.J Torrealba Rochester, NY

I have ben using American Residential Warranty for the past year. I'm very happy with them. I found them reliable.

4 years ago

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Reply from ARW Home

Hello JJ,

Thank you for your kind review. We are pleased to hear you're content with the services we provide. If there is anything we can do, please feel free to reach out us as we are always happy to help. We look forward to continue to provide services for your home warranty needs.

Best Regards,
American Residential Warranty

May. 8th, 2019

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Laurie Canastota, NY

I am very happy with American Residential Warranty. When I have put a claim in they are very helpful.

4 years ago

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Reply from ARW Home

Hi Laurie!
Thank you for the kind review. We are pleased to hear that you're satisfied with our service and that we were able to help you with your claim. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Apr. 15th, 2019

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Mary Baton Rouge, LA

My experience with ARW has been wonderful, I made the call for service on garbage disposal and with 3 weeks I had a new one.

4 years ago

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Reply from ARW Home

Hi Mary,
Thank you for the kind review. We are pleased to hear that you are enjoying your brand new garbage disposal from our replacements department. We are satisfied to know that your experience with our company has been wonderful. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Apr. 4th, 2019

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Gloria Vaughn Indianapolis, IN

They came when they said", they will be there. They thought they fix it but had to vome back n do something else to it. But It did get fix, good job.

5 years ago

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Reply from ARW Home

Hi Gloria,
Thank you for the kind review. We are pleased to hear that your issue was repaired. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Apr. 1st, 2019

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Elizabeth Tampa, FL

Our washing machine broke. The ARW repair people sent someone out to fix it who charged $350 for a “repair” and then said it was unrepairable. So, instead of getting a check for $500 as we should have to get a new washer, we only got $150. If the washer could not have been fixed, time, money and parts never should have been ordered.

5 years ago

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Reply from ARW Home

Lisa,
It was a pleasure speaking with you this morning. I we discussed, i will be researching this claim and hopefully providing an amicable resolution.
Kind regards,
American Residential Warranty

Mar. 22nd, 2019

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Carl Foster Charleston, WV

ARW people was a joy to talk with in getting my problem work out and getting the right people for the job.

5 years ago

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Reply from ARW Home

Hi Carl,
Thank you for the kind review. We are pleased to hear that your issue was resolved. It's always a pleasure to talk to our customers and help them with their claims. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Mar. 21st, 2019

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Mia Tyler Durham, NC

I have only had to call in one claim.. Customer service was so nice and patient with all my question.

5 years ago

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Reply from ARW Home

Hi Mia,
Thank you for the kind review. We are pleased that you had a great experience at our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Mar. 20th, 2019

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Mary Lott Jacksonville, AR

very pleased with the service of customer service rep and the tech that arrived on time and professional.

5 years ago

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Reply from ARW Home

Hi Mary,

We are thrilled to hear the technician was prompt, courteous, and professional. Please contact us anytime.

Thank you,

American Residential Warranty

Mar. 14th, 2019

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Mia Safaee Northridge, CA

Great company. They are there for you when you really need them. Very helpful filing claims and setting up contractors.

5 years ago

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Reply from ARW Home

Hi Mia,
Thank you for the kind review. We are pleased to hear that you had such a great experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Mar. 13th, 2019

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William H Couch Hanover, PA

Have only dealt with Customer Service(Mr. JR) and have been totally satisfied with his service and help.

5 years ago

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Reply from ARW Home

Hi William,
Thank you for the kind review. We're glad you had such a wonderful experience with our Customer Service team. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Feb. 22nd, 2019

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Michael Street Atlanta, GA

The service I received was great I had a problem with my air conitioner which fixed the same day I would refer this company to any one.

5 years ago

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Reply from ARW Home

Hi Michael,
Thank you for the kind review. We are pleased to hear that your AC was repaired. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Feb. 18th, 2019

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EUNICE Hyattsville, MD

I'm happy customer, with them every time I had a problem, they had the right people to come and fix it.

5 years ago

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Reply from ARW Home

Hi Eunice,
Thank you for the nice review. As always, if we can do anything else for you, please let us know and we look forward to continuing to serve all of your home warranty needs.
Sincerely,
American Residential Warranty

Feb. 13th, 2019