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6.9

Overall Score

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Yvonne M Barrett Hampton, GA

I have never had a problem with American Residential warranty when I call and need repairs within that same week they're able to get someone out and do my repairs they are very easy to work with and the customer service is awesome

3 years ago

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Reply from ARW Home

Hello Yvonne, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. Sincerely, American Residential Warranty

Jun. 28th, 2019

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John S

It is wonderful to have an honest, reliable organization that you can depend on in a time of need. We have called several times over the years and received prompt, efficient service and highly recommend.

3 years ago

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Reply from ARW Home

Hello John, Thank you for your kind review. We are pleased to hear that you are satisfied with the services that have been provided. Please do not hesitate to reach out to us should any future need arise as we look forward to continuing to provide service for your home warranty needs for many more years to come ! Best Regards, American Residential Warranty

Jun. 26th, 2019

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Joel New Orleans, LA

Have used them to repair AC issues and has been good

3 years ago

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Reply from ARW Home

Hello Joel, Thank you for the kind review. We are pleased to hear that you are satisfied with the services. Please do not hesitate to reach out should any future need arise as we look forward in continuing to serve you for your home warranty needs. Sincerely, American Residential Warranty

Jul. 1st, 2019

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Jialin Dai Fontana, CA

I purchased this warranty based on the review. But I am so disappointed with this company. Looks it is trying to get all of my money. I paid the full year at once time. And I claimed one service with my water heater pipe leaky. And then after one month, I called to get another service with water heater no hot water. They set an appointment for me for the next four days. But on the appointment day, nobody showed up until I called, they told me they made a big mistake to send a different state company to me. Then they said they would make another appointment in two days. They did not care whether we had hot water use at all. Then they also told me that since I can only use $300 to fix the water heater, with the first $295 fixing the pipe, I only have $5 to use for the next time. I do not understand about it since I paid $55 trade fee every time. So I canceled the plan. But I only got $22 back( I paid $595 for the full year)after three months using with this home warranty. They told me that the $295 fixing fee should be paid by me and trade call fee and three months fee and $49 cancellation fee should be paid by me which I only got $22 back. I never met this kind of company. It is not my fault to cancel the warranty. They are not doing service right and also has the strange policy which fools the people. I have very bad experience with this company and would tell everyone about the situation. Do not use this company at all.

3 years ago

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Reply from ARW Home

Hello Jialin, We are looking into this matter here at the corporate office and will be working on an amicable resolution and will be providing you an update as soon as possible. We apologize for any inconvenience you may have experienced. We will be in touch soon. Sincerely, American Residential Warranty

Jul. 3rd, 2019

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Lea Culp Crossett, AR

My ceiling fan quit working. I called to find out what I needed to do. She told me and I said I wanted to use someone local. That was fine with them. I purchased the fan, paid the electrician, and got my money back within the week.

3 years ago

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Reply from ARW Home

Hello Lea, Thank you for the kind review. We are pleased to hear that you are satisfied with the services. Please do not hesitate to reach out should any future need arise as we look forward in continuing to serve you for your home warranty needs. Sincerely, American Residential Warranty

Jul. 5th, 2019

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Sharon Anderson Philadelphia, PA

Heater wasn't working and they came out same day and fixed issue

3 years ago

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Reply from ARW Home

Hello Sharon, Thank you for the kind review. We are pleased to hear that you are satisfied with the services. Please do not hesitate to reach out should any future need arise as we look forward in continuing to serve you for your home warranty needs. Sincerely, American Residential Warranty

Jul. 5th, 2019

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Tracy Hamm-Simmons White Plains, MD

American Residential Warranty is one of the better home warranty services. I always receive prompt and efficient service when I call. The representatives are always pleasant an# helpful. The service fee deductible is one of the lowest around. Best value.

3 years ago

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Reply from ARW Home

Hello Tracy, Thank you for the kind review. We are pleased to hear that you are satisfied with the services. Please do not hesitate to reach out should any future need arise as we look forward in continuing to serve you for your home warranty needs. Sincerely, American Residential Warranty

Jul. 10th, 2019

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Sonia Bivens Newark, NJ

I have been a Customer for about (2) years now , I am very satisfied with the service, I've used plumbing and electrical, everyone was great!, Great Job and Great Service.

3 years ago

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Reply from ARW Home

Hello Sonia, Thank you for the kind review. We are pleased to hear that you are satisfied with the services. Please do not hesitate to reach out should any future need arise as we look forward to continuing to serve you for your home warranty needs. Sincerely, American Residential Warranty

Jul. 11th, 2019

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nana Michigan City, IN

Repairman was very able to open the door of the fridge and know exactly what part needed to be replaced

3 years ago

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Reply from ARW Home

Hello Nana, We are pleased to hear that you are satisfied with our services but are a little confused as to why there was a 3-star associated with this review. Please feel free to reach out to us in the corporate office so that you may be able to express your concerns so that way we may come to an amicable resolution. Sincerely, American Residential Warranty

Jul. 8th, 2019

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Kumba West Henrietta, NY

Air conditioning stopped working they sent a nice company to fix it.

3 years ago

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Reply from ARW Home

Hello Kumba, Thank you for the kind review. We are pleased to hear that you are satisfied with the services. Please do not hesitate to reach out should any future need arise as we look forward to continuing to serve you for your home warranty needs. Sincerely, American Residential Warranty

Jul. 12th, 2019

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Adriane Buford Independence, MO

American Residential Warranty scheduled an appointment with a service company that was able to schedule a same day appointment. The technician came,however; it took several days to get approval for work order because it was over the weekend. The service on my air conditioner was completed with no out of pocket expense to me.

3 years ago

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Reply from ARW Home

Hello Adriane, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Jul. 15th, 2019

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Karen Barr Crestwood, KY

I have been using American Residential Warranty for years and have all my appliances covered, plumbing, electronics, water heater, pretty much all their products. I really have nothing bad to say about this company. I have had to use them a number of times with no problems at all. Their system is very easy to deal with. I highly recommend ARW to everyone for their home warranty needs.

3 years ago

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Reply from ARW Home

Hello Karen, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Jul. 15th, 2019

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Glenda Snelson West Blocton, AL

Good service at a good quality price definitely would recommend.

3 years ago

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Reply from ARW Home

Hello Glenda, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Jul. 16th, 2019

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Lea Young Denison, TX

Great customer service! No hold time! Response time is wonderful. Personal service.

3 years ago

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Reply from ARW Home

Hello Lea, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Jul. 19th, 2019

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Danielle Warminster, PA

Great customer service. No complaints and have used them for several years now

3 years ago

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Reply from ARW Home

Hello Danielle, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Jul. 19th, 2019

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Denise Halls, TN

My toilet was clogged up it was the weekend I had to pay for it but they reimbursed me

3 years ago

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Reply from ARW Home

Hello Denese, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Jul. 19th, 2019

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renee Summerville, SC

Had an issue with my dryer not running hot causing me to have to run loads multiple times. I called and was able to get a technician to come out the very next day. Tech fixed the issue in 25 minutes!!

3 years ago

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Reply from ARW Home

Hello Renee, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Jul. 22nd, 2019

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JIMMY BUTTS Waldorf, MD

American Residential Warranty to date has provided a professional service at a reasonable price. I have been with them for over four years.

3 years ago

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Reply from ARW Home

Hello Jimmy, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Jul. 24th, 2019

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Leslie Medlock Waynesboro, GA

American Residential Warranty is an awesome plan to have. I was having problems with my air conditioner unit in which American Residential located a provider in the area where I live within two days after I reported the problem to them. The service provider contacted me in reference to what would be a good day and time that they could come out and look at my unit. American Residential Warranty paid the cost to the provider. The only money I had to pay was for the service call.

3 years ago

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Reply from ARW Home

Hello Leslie, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Jul. 24th, 2019

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Arlene Raleigh, NC

This is an awesome service to have. This service allows me to have a peace of mind with the confidence that my home is covered and so is my checkbook

3 years ago

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Reply from ARW Home

Hello Arlene, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Jul. 24th, 2019

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LORRAINE GASPAR Visalia, CA

Awful customer service! Horrible service providers. Take your money and provide horrible crappy service. NEVER DO BUSINESS WITHE THESE PEOPLE. They said they would reimburse me and the check is in the mail and it never came . CORRECTION: CHECK CAME OVERNIGHT AND I WAS REIMBURSED.

3 years ago

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Reply from ARW Home

Hello Lorraine, We have attempted to reach you by email/phone to help resolve any issues you may have experienced. At your earliest convenience, please reach out to us so that we can provide you with an amicable resolution. We appreciate the opportunity in advance. Sincerely, American Residential Warranty

Jun. 18th, 2019

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Camille Charlotte, NC

Good service on both of the my repairs.

3 years ago

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Reply from ARW Home

Hello Camille, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Jul. 30th, 2019

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Frances Talbot Chicago, IL

Very professional. Explains coverage and process thoroughly.

3 years ago

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Reply from ARW Home

Hello Frances, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Jul. 31st, 2019

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Michelle Robertson Lansing, IL

I called for service and was treated extremely well. The work was done to my satisfaction

3 years ago

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Reply from ARW Home

Hello Michelle, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Jul. 31st, 2019

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Grace welsek Bergenfield, NJ

Great response time.They sent out 2 great repair men for2 different things One was for ice maker in refrigerator and the other one was clog in kitchen sink

3 years ago

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Reply from ARW Home

Hello Grace, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Jul. 31st, 2019

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Lucretia Cody Buffalo, NY

He should be recommended for a bonus because he helped me understand everything I say I needed to know and I could contact him if I have any more problems or issue with my record that's how nice he was and he was very very polite and professional

3 years ago

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Reply from ARW Home

Hello Lucretia, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Aug. 1st, 2019

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Vijay Ghei Yorktown Heights, NY

great and efficient service , cordial staff

3 years ago

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Reply from ARW Home

Hello Vijay, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Aug. 2nd, 2019

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Noble Brown Louisville, KY

Put on the work order that came out the next day to fix my water heater the man fix stop the leak he told me that comes back give him a call he came back in same day and fixed it

3 years ago

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Reply from ARW Home

Hello Bird, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Aug. 6th, 2019

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dorothy thomas Cincinnati, OH

The repair personnel kept me inform regarding the repair work, and were right on time

3 years ago

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Reply from ARW Home

Hello Dorothy, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Aug. 7th, 2019

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Susan Kelly

Called to have my air conditioner repaired. I was referred to a company that does not accept American Residential insurance so I called the insurance company back and let them know. They were going to refer me to a second company and I never heard anything nobody ever came out. American Residential did refund my money when I let them know that I never got any response

3 years ago

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Reply from ARW Home

Hello Susan, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Aug. 7th, 2019

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Dishwasher Repair Honolulu, HI

American Residential Warranty repaired our dishwasher in a timely manner. The service consultant was excellent and I am happy to report that the appliance works fine. It was a pleasure to work with ARW and I will continue to be an active member of their service.

3 years ago

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Reply from ARW Home

Hello, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Aug. 8th, 2019

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Doug Honolulu, HI

I have been a member of American Residential Warranty for the last two years. I am very pleased with the service that I have received, Recently we had a Dishwasher repaired as well as my wife's computer. I am pleased to report that the repair was performed in a timely manner. I will continue with my membership to ARW.

3 years ago

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Reply from ARW Home

Hello Doug, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Aug. 8th, 2019

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Tracie Absecon, NJ

My central air conditioning went out ,it took almost a week for someone to come out to look at it. The service man came out said it needs a compressor, I was told the company that American warranty sent out, only works 2 days a week in my areas, we are in a heat wave, and it might take about a week or more them to get back out here. This is nonexcuseable . The service company that they sent out told me to go buy a window air conditioner, are you kidding me. This is ridiculous, bad business.

3 years ago

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Ashley Albuquerque, NM

Initially rated low because they could not find me in their system and told me to contact corporate on Monday. Found good customer service through their facebook page. They facilitated contacting corporate office, submitting claim, and getting my AC fixed fast. They even waived the service fee for my troubles.

3 years ago

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Richard St Louis, MO

great customer service

3 years ago

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Reply from ARW Home

Hello Richard, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Aug. 12th, 2019

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Vicky luster Birmingham, AL

My washer went out I call they got someone out here immediately I got a check cause they couldn’t fix my washer it was sooner than I thought it will be

3 years ago

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Reply from ARW Home

Hello Vicky, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Aug. 12th, 2019

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Barb Petroff Wauconda, IL

Great service over the years. Co-payments are still reasonable, and monthly payments have only risen slightly.

3 years ago

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Reply from ARW Home

Hello Barb, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Aug. 13th, 2019

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Pep Charleroi, PA

A lot more paperwork and waiting, followed by calling and waiting to receive our check.

3 years ago

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Reply from ARW Home

Hello Pep, We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you. Sincerely, American Residential Warranty

Aug. 13th, 2019

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bonnie raimondi Clayton, DE

They arrived on time.They informed us every step of the way.They resolved the situation in a timely manner.they were very courteous.

3 years ago

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Reply from ARW Home

Hello Bonnie, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Aug. 13th, 2019

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Sandra Griffin Washington, DC

I called for a dishwasher repair. It took three months of bad service and it still doesn't work. They sent Hevely Cool out to make the repairs and they said it was repaired then the first time I used it I found out Hevely Cool didn't replace a gasket and that caused water to leak out through the floor and caused water damaGED in my basement. Hevely Cool and American Residential Watranty both refused responsibility for the damage. Now I have more damage than I started with with no resolutions. I think they give Horrible service.

3 years ago

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Reply from ARW Home

Hello Sandra, We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you. Sincerely, American Residential Warranty

Aug. 13th, 2019

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Robert Sharpsburg, GA

Upstairs Air conditioning system went out. System lasted 22 years. American Residential helped pay towards the cost of a new system. Technician who installed new system was excellent and honest. Works great.

3 years ago Edited September 14, 2021

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Reply from ARW Home

Hello Robert, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Aug. 14th, 2019

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C. Antonetty Haledon, NJ

Last year my refrigerator broke and I had PSE&G look at it before calling American Residential Warranty. PSE&G told me that the refrigerator could not be fixed because it was too old and they could not find the problem. I called ARW to inquire about getting a replacement. They assured me that they could help as they were partnered with reputable companies which would give me a better price than the retail stores. However, because of policy they still had to send out a technician. Long story short, I am still using that refrigerator today as the technician, who was young by the way, diagnosed and fixed the problem in less than 2 hours. Service was excellent

3 years ago

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Reply from ARW Home

Hello C, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Aug. 16th, 2019

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J Madison Columbia, SC

Worked with the pool company we wanted!!

3 years ago

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Reply from ARW Home

Hello J, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Aug. 16th, 2019

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Gloria Shelton Roswell, GA

American Residential Warranty is true to there word. All of my claims have been worked in a timely manner. The techs are always knowledgeable and well prepared. Good company.

3 years ago

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Reply from ARW Home

Hello Gloria, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Aug. 19th, 2019

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Evelyn Joseph St Louis, MO

My experience with American residential warranty was very good. I called with a problem regarding my plumbing it was resolve with a few days.

3 years ago

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Reply from ARW Home

Hello Evelyn, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Aug. 19th, 2019

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Jarvis Corbett Kissimmee, FL

American Residential Warranty is an excellent home warranty program for homeowners. This company goes above and beyond when you call them for support. I recommend them 100% when my a/c needed service American Residential was prompt and courteous.

3 years ago

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Reply from ARW Home

Hello Jarvis, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Aug. 19th, 2019

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Latisha New Orleans, LA

My experience with American Residential has been great so far. Recently I had to get my microwave repaired and I was very pleased with the service they provided.

3 years ago

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Reply from ARW Home

Hello Latisha, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Aug. 20th, 2019

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Ertha Reynolds McDonough, GA

my experience was awesome, they did an excellent job in no time

3 years ago

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Reply from ARW Home

Hello Ertha, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Aug. 21st, 2019

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Terry Dover, DE

Quick response to complaint and great customer experience

3 years ago

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Reply from ARW Home

Hello Terry, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Aug. 22nd, 2019

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Tay Boston, MA

My washer stopped working, I called American Residential warranty and within 24 hours a licensed technician was in my home for the standard fee and with no extra costs. My washer is completely fixed and running like nothing happened to it. Thank you ARW.

3 years ago

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Reply from ARW Home

Hello Tay, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Aug. 22nd, 2019