Name: ARW Home
Rating: 4.1

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Bernice carp Mobile, AL

He was professional...well groomed...did his job.. didn't mind if I watched

4 years ago

Reply from ARW Home

Hi Bernice, Thank you for the kind review. We are pleased to hear that your issue was repaired. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Mar. 12th, 2019

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Lee B Pompano Beach, FL

rest assured that ARW, will take care of your problem one way or the there, I have experienced it, no better company to be apart of..

4 years ago

Reply from ARW Home

Hi Lee, Thank you for the kind review. We are pleased to hear that your issue was repaired. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Mar. 12th, 2019

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Teresa Raymer Philpot, KY

Liked my service the service man even had the part I needed on the service truck for my oven fixed it the same day he came out no wording the part

4 years ago

Reply from ARW Home

Hi Teresa, Thank you for the kind review. We are pleased to hear that your oven was repaired and that we had the part ready at the moment of the visit!. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Kind Regards, American Residential Warranty

Mar. 18th, 2019

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Kathie Zeringue Slidell, LA

Making a claim with ARW was a phone call away, and despite the age and heavy use of both appliances, they were covered and taken care of quickly.

4 years ago

Reply from ARW Home

Hi Kathie, Thank you for the kind review. We are pleased to hear that your issues were repaired and that you had such a positive experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Mar. 13th, 2019

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Mia Safaee Northridge, CA

Great company. They are there for you when you really need them. Very helpful filing claims and setting up contractors.

4 years ago

Reply from ARW Home

Hi Mia, Thank you for the kind review. We are pleased to hear that you had such a great experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Mar. 13th, 2019

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Frank Benjamin Toms River, NJ

Repair technician new his craft. He worked out a solution to fix my dishwasher that required coming up with a solution to fix a manufacturing defect.

4 years ago

Reply from ARW Home

Hi Frank, We're happy to hear that your dishwasher was fixed to your satisfaction. Please do not hesitate to contact us should you need further assistance in the future. Sincerely, American Residential Warranty

Mar. 14th, 2019

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Mary Lott Jacksonville, AR

very pleased with the service of customer service rep and the tech that arrived on time and professional.

4 years ago

Reply from ARW Home

Hi Mary, We are thrilled to hear the technician was prompt, courteous, and professional. Please contact us anytime. Thank you, American Residential Warranty

Mar. 14th, 2019

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Betzaida Vazquez Spartanburg, SC

Great service, great customer service as well.

4 years ago

Reply from ARW Home

Hi Betzaida, Thank you for the kind review. We are pleased to hear that you're satisfied and happy with our services. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Best Regards, American Residential Warranty

Mar. 15th, 2019

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Kenneth H Miller Liberty, MO

We had one experience with the claims department and it went very smoothly. When our clothes washing machine stopped working, I simply called and they handled the rest. Within a few days, a technician came to the house and was able to get our washing machine repaired. Good company!

4 years ago

Reply from ARW Home

Hi Kenneth, Thank you for the kind review. We are pleased to hear that your washer was repaired and that you had the best experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Mar. 15th, 2019

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Arlene Cape Coral, FL

Anytime I called, I received immediate care. was referred to contracted repair service.

4 years ago

Reply from ARW Home

Hi Arlene, Thank you for the kind review. We are pleased to hear that you had immediate response from our company regarding your claims. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Mar. 18th, 2019

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Eric Kelsick Jacksonville, FL

Issue with our AC Unit was a disappointment, but eventually resolved. Our unit capacitor and switch was failing but identical parts were not available. The result was the payment on the depreciated value of the unit. Unfortunately the follow-up was not long and required our persistence with both the service provider and warranty company.

4 years ago

Reply from ARW Home

Hi Erick, Thank you for the kind review. We are pleased to hear that your AC was repaired and the issue resolved. If there's anything that we could do, please let us know. Feel free to give us a call if you need further assistance. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Mar. 18th, 2019

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Bryan Mansaray Ft. Washington, MD

This is the best company on the market. Fast,friendly and reliable . The rates are not to high and they cover a multitude of things in the home. Also the communication is also an A+++++.I would recommend this company to all my friends and family.

4 years ago

Reply from ARW Home

Hi Bryan, Thank you for the kind review. We are thrilled to know that you had such a positive experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Best Regards, American Residential Warranty

Mar. 19th, 2019

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Brenda Sowers Saint Paul, MN

Agents are very knowledgeable and saved me money on package

4 years ago

Reply from ARW Home

Hi Brenda, Thank you for the kind review. We are thrilled to know that you had an awesome experience with our Customer Support representatives. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Mar. 20th, 2019

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Mia Tyler Durham, NC

I have only had to call in one claim.. Customer service was so nice and patient with all my question.

4 years ago

Reply from ARW Home

Hi Mia, Thank you for the kind review. We are pleased that you had a great experience at our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Mar. 20th, 2019

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James Cook Palm Bay, FL

Great customer Service and the information provided by Thomas was very informing which prompted me to acquire additional insurance.

4 years ago

Reply from ARW Home

Hi James, Thank you for the kind review. We are pleased to hear that you're taking advantage of our coverage plans. You are more than welcome to call our Customer Support reps with any questions that you may have. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Mar. 20th, 2019

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Demetria Hanks

Horrible company horrible customer service they have no integrity and they do not stand by what they sold to me

4 years ago

Reply from ARW Home

Good Afternoon Demetria, Thank you for bringing this concern to our attention and we are sorry to learn that your are not fully satisfied. We just made an attempt to reach you by phone and left a voicemail. We have initiated a full review of the claim by our claims administrator. Once that is completed, hopefully tomorrow, we will be reaching out to you again. It is our goal to reach an amicable resolution. Again thank you for bringing this to our attention and we look forward to speaking with you. Kind regards, American Residential Warranty

Mar. 4th, 2019

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Gloria Charlotte, NC

I have had about 3 appliances and a plumbing issue repaired within the pass 2 years since I have been a customer of American Resendential Warranty. My appliances and plumbing have been repaired and they still worked. Knowledgeable contractors, always on time and the items are fixed the first time.

4 years ago

Reply from ARW Home

Hi Gloria, Thank you for the kind review. We are pleased to hear that your appliances and systems were repaired. We're glad that you're satisfied with our company and our services! If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Thank you for your business for this past 2 years. Best Regards, American Residential Warranty

Mar. 21st, 2019

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Milan Wilson Bolingbrook, IL

Service and response has generally good. On one occasion, I was erroneously told that a plumbing problem was not covered. The issue was resolved with an additional phone call. On another occasion, the repairman was much more interested in collecting his $55.00 than in fixing anything. He just looked at the appliance and said that it was to old and that he would not be able to find parts. He never tried to fix it. On still another occasion, the repairman clearly was over extended. He was a no-show for a number of days and was even too busy to call. It took about a week to get him to show-up and additional days for him to replace my toilet. He finally completed the job at a very late time in the day. I had to call him repeatedly to get him to come and do the work. The work was satisfactory in the end.

4 years ago

Reply from ARW Home

Hi Milan, Thank you for the kind review. We are pleased to hear that your issue was resolved and that you're satisfied with our service. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Mar. 22nd, 2019

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Carl Foster Charleston, WV

ARW people was a joy to talk with in getting my problem work out and getting the right people for the job.

4 years ago

Reply from ARW Home

Hi Carl, Thank you for the kind review. We are pleased to hear that your issue was resolved. It's always a pleasure to talk to our customers and help them with their claims. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Mar. 21st, 2019

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Elizabeth Tampa, FL

Our washing machine broke. The ARW repair people sent someone out to fix it who charged $350 for a “repair” and then said it was unrepairable. So, instead of getting a check for $500 as we should have to get a new washer, we only got $150. If the washer could not have been fixed, time, money and parts never should have been ordered.

4 years ago

Reply from ARW Home

Lisa, It was a pleasure speaking with you this morning. I we discussed, i will be researching this claim and hopefully providing an amicable resolution. Kind regards, American Residential Warranty

Mar. 22nd, 2019

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Nick Hiram, GA

Great customer service. Nice investment, well worth it.

4 years ago

Reply from ARW Home

Hi Nick, Thank you for the kind review. We are pleased to hear that you're satisfied with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Best Regards, American Residential Warranty

Mar. 22nd, 2019

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Lyman Hinds II Lusby, MD

It was pleasant the contractor was on time and very knowledgeable about his job.

4 years ago

Reply from ARW Home

Hi Lyman, Thank you for the kind review. We are pleased to hear that your issue was resolved and that you had such a great experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Mar. 22nd, 2019

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James Whalen Owings Mills, MD

A plumber responded to repair the water heater. He arrived early, explained the problem, repaired the water heater very quickly. I was totally satisfied with the service I received.

4 years ago

Reply from ARW Home

Hi James, Thank you for the kind review. We are pleased to hear that your issue was repaired and that you had such a great experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Mar. 22nd, 2019

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Happy North Charleston, SC

My washing machine broke and I called American warranty. repair cost over $600. American warranty decide to do a buy-out for 465 and not a repair. I found washing machine close to that price, but I went for 699.00, machine oh, so I'm happy

4 years ago

Reply from ARW Home

Good morning! Thank you for the kind review. We are pleased to hear that you're enjoining your brand new washing machine and that you're satisfied with our services. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Mar. 26th, 2019

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Monique R. Thompson Austin, TX

My experience so far has been good. My questions were answered in a timely manner and I really appreciate that. It would be outstanding if all service organizations practiced this. Keep up the good work. Thank you.

4 years ago

Reply from ARW Home

Hi Monique, Thank you for the kind review. We are pleased to hear that you had such a great experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Mar. 26th, 2019

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Michelle Dewitt Dudley, NC

They sentsomebody write out same-day that was awesome

4 years ago

Reply from ARW Home

Hi Michelle, Thank you for the kind review. We are pleased to hear that you're satisfied with our service. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Mar. 27th, 2019

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Gloria Vaughn Indianapolis, IN

They came when they said", they will be there. They thought they fix it but had to vome back n do something else to it. But It did get fix, good job.

4 years ago

Reply from ARW Home

Hi Gloria, Thank you for the kind review. We are pleased to hear that your issue was repaired. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Apr. 1st, 2019

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Jackson Amityville, NY

The representative answer all questions asked and was very courteous. The scheduled appointment date was in 2 days. The only problem I had was I requested 8-12 and the servicemen had appointment for 12-5. However everything was corrected prior to his arrival.

4 years ago

Reply from ARW Home

Hello Jackson, Thank you for the kind review. We are pleased to hear that you had such a great experience with our Customer Care Department. If there's anything that we could do or if you have any concerns, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Mar. 29th, 2019

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Laura Carrollton, TX

Because they make sure they do the everything works perfectly and you are satisfied.

4 years ago

Reply from ARW Home

Hi Laura, Thank you for the kind review. We are pleased to hear that your issue was repaired and that you're satisfied with our service. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Mar. 28th, 2019

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Mike jones Philadelphia, PA

Great company ! Highly recommend everyone that owns a home. They were very professional and courteous. With an affordable deductible each month.

4 years ago

Reply from ARW Home

Hi Mike! Thank you for the kind review. We are pleased to hear that you're satisfied with our service. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Mar. 28th, 2019

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marie morgan Rogersville, TN

I called to place a claim for a refrigerator in need of repair. Throughout the process of placing the claim the representatives were friendly and helpful. Within a reasonable amount of time, someone was here making the repair. Days later we noticed it still wasn't working right. I called American residental right back. They sent the repair man back and he did a few more repairs. We've had no problems since then. I am very pleased with the whole experience.

4 years ago

Reply from ARW Home

Hi Marie, Thank you for the kind review. We are pleased to hear that your refrigerator was repaired and that you had such a great experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Mar. 29th, 2019

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Courtni W Lawrenceville, GA

Everything I want in this company, I get. They always answer the phone promptly. They responded to my needed repairs quickly and accurately. I have never had to call them twice for the same issue.

4 years ago

Reply from ARW Home

Hello Courtni, Thank you for the kind review. We are pleased to hear that your issue was repaired and that you had such a great experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Mar. 29th, 2019

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Joe Baust St Louis, MO

Calling to receive service is NEVER smooth. Often the operators have difficulty understanding my problem or understanding what I am saying. For sure they understand how to collect the fee…that is never a problem. Invariably I have had to kick my claim up the corporate chain…painful and time consuming. I had a toilet not working…turned a claim in and used a local, reliable plumber. Then I was told I had a limit of $300 a year for plumbing…”Read your contract” I was told. The very next day I turned in the bill with sufficient justification and info. Received, one month later a request for a more descriptive account of what was done including cost per part, time per part for install. This has happened several times now…this drags out for whatever the reason may be…but is disconcerting. This process is so burdensome at times you want to pull out your hair. Have been with this company for several years…and have stayed with them, but the process for filing claims is becoming more and more egregious. So I kick up things to a higher level…it should not be that difficult. It does not have to be that way. A warranty is a fail-safe for a customer. When a customer spends an inordinate amount of time trying to get things done in a timely way, get a repair person that in one case would have been 12 days, find your own repair person, submit a bill and claim, follow-up to get it paid, are told the claim is insufficient and you need to follow up, obtain a denial, go through the process again…the cost in time and personal worries makes one wonder whether the whole concept is worth it. It does not have to be this way!

4 years ago Edited October 27, 2022

Reply from ARW Home

Hi Joe, Thank you for the kind review. We are pleased that you're satisfied with our company. We work hard to provide the best service to our customers. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Apr. 2nd, 2019

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Mary Baton Rouge, LA

My experience with ARW has been wonderful, I made the call for service on garbage disposal and with 3 weeks I had a new one.

4 years ago

Reply from ARW Home

Hi Mary, Thank you for the kind review. We are pleased to hear that you are enjoying your brand new garbage disposal from our replacements department. We are satisfied to know that your experience with our company has been wonderful. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Apr. 4th, 2019

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Mark Rose Evansville, IN

We are completely satisfied with our refrigerator repair. The technician was very courteous, professional, and respectful. For just the service call fee, our expensive refrigerator was repaired and is working great again. So glad we found ARW!

4 years ago

Reply from ARW Home

Hi Mark, Thank you for the kind review. We are pleased to hear that your refrigerator was repaired and that you had such an awesome experience with our company!. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Best Regards, American Residential Warranty

Apr. 4th, 2019

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Angel S Moss Atlanta, GA

Easy and great customer services. Love this company.

4 years ago

Reply from ARW Home

Hi Angel, Thank you for the kind review. We are pleased to hear that you had a great experience with our customer service agents. Feel free to call us with any questions that you may have and if there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Apr. 4th, 2019

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Yaya Baltimore, MD

My home is my life the best thing I could’ve done was signed up for America’s residential warranty when I have a appliance break down I called them out and they get the job done with no problem every time I would definitely recommend this service to my friends

4 years ago

Reply from ARW Home

Hi Yaya, Thank you for the kind review and your recommendation. We are pleased to hear that your appliance was repaired. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Apr. 4th, 2019

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Emile Daugherty Louisville, KY

My service was excellent! And in a timely manner

4 years ago

Reply from ARW Home

Hi Emile , Thank you for the kind review. We are pleased to hear that your experience with our company has been excellent! If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Apr. 4th, 2019

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Phillipe Beltsville, MD

Our Hot Water Heater went bad after 14yrs. Called ARW to assess the Hot Water Heater and our options. ARW had someone out to look at the Hot Water Heater within 48hrs. Once it was confirmed the Hot Water Heater needed to be replaced then ARW sent us a check to replace the system.

4 years ago

Reply from ARW Home

Hi Phillipe, Thank you for the kind review. We are pleased to hear that your hot water heater issue was resolved. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Apr. 5th, 2019

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Coleen F Joseph Sugar Land, TX

I would not recommend this company to any one looking for a home warranty company, they only fix small appliances, I been with this company a minute my heater went out on my central unit 7 days passed I got the runner around on the 8 day they called and said they would buy me out for 700 they never told me anything about buying me out they are a big rip off I will be getting with the better business bureau please don't sign a contract with them

4 years ago

Reply from ARW Home

Coleen, We are sorry you are not fully satisfied with the outcome of the recent claim you filed with American Residential Warranty. Our goal is to provide the best experience possible. We have initiated a full review of your claims to see if there is more we can do. Thank you for bringing this to our attention. When the review is complete we will reach out to your with an update. Best Regards, American Residential Warranty

Apr. 9th, 2019

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Robert Spatz Northbrook, IL

First use of American ResidentialWarranty and very happy with te service. Repair was done in a timely manner and the repairman kept me well informed of what needed to be done.

4 years ago

Reply from ARW Home

Hi Robert, Thank you for the kind review. We are pleased to hear that your issue was repaired and that you're happy with our service. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Apr. 9th, 2019

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Lena Fayetteville, GA

I had a motor to go out on my upstairs furnace and in 2 days I had a new motor put on by one of your furnace Serviceman. The gentleman was very courteous and professional.

4 years ago

Reply from ARW Home

Hi Lena, Thank you for the kind review. We are pleased to hear that your furnace was repaired and that your experience with our company was great. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Apr. 11th, 2019

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Laurie Canastota, NY

I am very happy with American Residential Warranty. When I have put a claim in they are very helpful.

4 years ago

Reply from ARW Home

Hi Laurie! Thank you for the kind review. We are pleased to hear that you're satisfied with our service and that we were able to help you with your claim. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Apr. 15th, 2019

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Terri Wilson, NC

Dryer stopped. Called ARW, they schedule service person to repair it the day. The service was flawless. I’m glad I have ARW.

4 years ago

Reply from ARW Home

Hi Terri, Thank you for the kind review. We are pleased to hear that your dryer was repaired and that your experience with our company has been the best. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Apr. 16th, 2019

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Edith Paris, KY

Doing the winter my heat went out I call and they had someone out the next day

4 years ago

Reply from ARW Home

Hi Edith, Thank you for the kind review. We are pleased to hear that your heat unit was repaired. We appreciate your business. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Apr. 18th, 2019

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Alma Las Vegas, NV

I talk to the guys on the phone they took care right away it was fast srvice and very pleasent on the phone .i will stay with residential.

4 years ago

Reply from ARW Home

Hi Alma! Thank you for the kind review. We are pleased to hear that you had such a great experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Thank you for your loyalty to our company. Sincerely, American Residential Warranty

Apr. 18th, 2019

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Darren L. Memphis, TN

The service response was swift!I was very impress with the technician.

4 years ago

Reply from ARW Home

Hi Darren! Thank you for the kind review. We are pleased to hear that you're satisfied with our service. We appreciate your business and if there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Apr. 18th, 2019

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Toby Dardar Houma, LA

Great company!! From the beginning making a claim until having my air fixed. Great experience

4 years ago

Reply from ARW Home

Hi Toby, Thank you for the kind review. We are pleased to hear that your air was repaired and that you had such a great experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Apr. 18th, 2019

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Greg Rockaway, NJ

Luckily, I have only had to use their services once. However, speaking with their representative was fast and easy and my washing machine was serviced and fixed two days later.

4 years ago

Reply from ARW Home

Hi Greg, Thank you for the kind review. We are pleased to hear that your washing machine was repaired and that you're satisfied with our services. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Apr. 19th, 2019

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Monica Larkins-Black Marietta, GA

My experience for the most part has been a good one since I joined the American Residential team however it saddens me to find out that a service provider that I referred for myself and to this company did not have a good outcome. The service provider that I referred is Latino Heating & Air. They serviced me plenty of times when I used my previous home warranty Old Republic. I asked to use them again . I had good report with their front office personnel Sherri and their tech Felix. They submitted documents to AIG came out serviced me last summer for AC. Several months later I get a call from Sherri who stated she was not paid by AIG. She asked if I knew any contacts in your office to get resolved. I was sadden to hear this and stated no. She told me the only reason she came to my home was because I used them plenty of times when I was with Old Republic they knew me and I was a good customer. Sadly my AC went out last week and I was referred to another company . I called Latino Heating & Air and they advised since they did not get paid from AIG they would no longer be able to service me and they no longer work with your company. They advised me to be cautious working with this company. I do not like being in the middle of a business matter that went south with a service provider & a warranty company. I especially do not like to hear my name tarnished or affiliated with this type of scenario because as she stated I was one of their good customers. However, because of this incident because I am with AIG & not Old Republic and because they did not get paid they can no longer work with me. I do not know what went on behind the scenes but I do hope this was not the case. Nevertheless a good HVAC Company that I trusted in years past under previous warranty company I will no longer be able to work with because of that issue. I hope you read these surveys and I hope someone looks into this. This situation put me in a awkward position last October when she called me. That is not right. Thank you for hearing me out.

4 years ago

Reply from ARW Home

Hi Monica, Thank you for bringing this issue to our attention. We reached out to Latino Heating and Air and determined that they payment has been satisfied by The Warranty Group. We apologize for placing you in an awkward situation, and appreciate your honest feedback. Please let us know if we can be of further assistance in the future. Sincerely, American Residential Warranty

Apr. 22nd, 2019