Name: ARW Home
Rating: 4.1

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Leo Goddammit Fair Oaks, CA

Stay away from them. The sales person will tell you that everything is covered and that you are in great hands! I told her the issue I had with a previous home warranty company, and she said that would never happen at ARW. 1 year later and guess what happened? They promised heaven and delivered hell ! I called to cancel the service and was badly treated. The first person pretended he didn’t hear me and hung up on me. The second transfered me to a wrong department. 1h and 23min l8r the 3rd person was questioning me to find out why did I want to cancel when I told that I just wanted to cancel she became condescending. I would not recommend at all.

4 months ago Edited January 23, 2023

Reply from ARW Home

Hi Leo, We apologize for the unfortunate experience you describe above. We value your feedback and will use it to improve our business processes. Please send an email to [email protected] with your address and phone number associated with your policy and we will initiate a full review into your account and any open claims. A member of Corporate will be in touch once the review is complete. We hope to have the opportunity to turn your experience around. Sincerely, ARW Home Services

Jan. 23rd, 2023

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Kb Bk Hoffman, NJ

Knowledgeable workers and kind. Explained everything in full detail

3 months ago

Reply from ARW Home

Hello Kb, Your feedback is highly appreciated. Thank you so much for the review! Sincerely, ARW Home

Feb. 17th, 2023

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Mary wolf Naperville, IL

Great company with great customer support

3 months ago

Reply from ARW Home

Hi Mary, Your feedback is highly appreciated. Thank you so much for the review! Sincerely, ARW Home

Feb. 17th, 2023

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Tonia Sarlas Deltona, FL

After trying to get some help regarding a claim we filed almost 1 month ago, I finally spoke with Javier who was very professional and helpful. Javier answered all my questions and contacted the contractors to find information we were missing (serial numbers etc). He also gave me options as possible solutions to the issue. Great customer service! Thank you Javier!

3 months ago

Reply from ARW Home

Hi Tonia. Your feedback is highly appreciated. Thank you so much for the review! Sincerely, ARW Home

Feb. 17th, 2023

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Scott Russell Kalkaska, MI

Joel was very helpful in assisting us expanding our home coverage !

3 months ago

Reply from ARW Home

Hi Scott, Your feedback is highly appreciated. Thank you so much for the review! Sincerely, ARW Home

Feb. 17th, 2023

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TJ Charlottesville, VA

Spoke to Diana today to change my automatic payment method for my two accounts. She was very courteous and told me that both accounts were updated. After confirming my email address, I asked if she could send a confirmation email. She said she couldn't, but if I responded to this survey request, I'd receive a $15 discount on my next payment cycle. This was the first experience I've had with ARW Customer Service so we'll see. If the payment methods successfully transferred as requested and the $15 discount shows up in the next 90 days, I'll return to this review and raise my star rating. My only complaint so far is that ARW doesn't have a website that current customers can log into and review their purchased coverage in detail and manage their account and payment methods.

3 months ago

Reply from ARW Home

Hi TJ, Your feedback is highly appreciated. Thank you so much for the review! Sincerely, ARW Home

Feb. 17th, 2023

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Shantelle McDowell Buffalo, NY

Javier was a good assistant he helped me helped me with my plan. He's amazing 😊.

3 months ago

Reply from ARW Home

Hi Shantelle. Your feedback is highly appreciated. Thank you so much for the review! Sincerely, ARW Home

Feb. 17th, 2023

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Anthony E Bradley Sr Springfield, OH

Talking to Sharlene this morning went absolutely great. She was so nice and professional. I truly appreciate her professionalism. Thank you

3 months ago

Reply from ARW Home

Hi Anthony, Your feedback is highly appreciated. Thank you so much for the review! Sincerely, ARW Home

Feb. 17th, 2023

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Beau Cooper Atlanta, GA

They've generally been great to work with. It's not been too much of a struggle anytime I've had to make a claim. Their agents have all been friendly and I've been able to communicate with them fine, even any who did not speak English as their first language.

3 months ago

Reply from ARW Home

Hi Beau, Your feedback is highly appreciated. Thank you so much for the review! Sincerely, ARW Home

Feb. 17th, 2023

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Bonnie Schicker

Karen was very helpful, courteous, and friendly. Very quick and easy process.

3 months ago

Reply from ARW Home

Hi Bonnie, Your feedback is highly appreciated. Thank you so much for the review! Sincerely, ARW Home

Feb. 17th, 2023

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Linda Hernandez Indianapolis, IN

This is the best place to have a home owners insurance it’s always nice people that talk to it’s if you need it fixed they fix it for you right away and it doesn’t cost much it’s a nice place everybody should try it

3 months ago

Reply from ARW Home

Hi Linda, Your feedback is highly appreciated. Thank you so much for the review! Sincerely, ARW Home

Feb. 17th, 2023

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Marie

Good morning! I have had issues with billing due to a system glitch that canceled my account. I spoke to Ronald from the billing department this morning, a very knowledgeable and courteous gentleman. With patience, he checked the account, confirmed what I suspected and gave me peace of mind.

3 months ago

Reply from ARW Home

Hi Marie, Your feedback is highly appreciated. Thank you so much for the review! Sincerely, ARW Home

Feb. 17th, 2023

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Amar Dwarka Austin, TX

I had an issue with my HVAC unit and the vendor that ARW sent out was quoting a fix of $4500. ARW would not fix this even though I purchase the A/C advantage and we're only willing to cut me a check for a fraction(~10%) of the amount. I got a second opinion from another vendor who I have used before on the HVAC unit and come to find out it only cost $1200 to fix and had to pay for this out of my own pocket. Not sure if this insurance is living up to the promise that they originally sold me on.

3 months ago

Reply from ARW Home

Hi Amar, Thank you so much for taking the time to share your review. We opened an immediate investigation with our claims department to get relevant information about your concerns. A supervisor from our claims department contacted you and explained the details of the claim but if you have any more questions or concerns, please contact us at 888-808-8886. SIncerely, ARW Home Services

Feb. 17th, 2023

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Karen Still

I loved the customer service today. Jack G. was so polite, kind and patient.He explained to me different services that was the for me.He was truly amazing!! He deserve more than 5 stars. Ps. I DID NOT TALK TO ANY OF THE SALE REPRESENT YOU LISTED BELOW. Jack G. was the customer service that helped me..

3 months ago

Reply from ARW Home

Hello Karen, Thank you for taking the time to leave your review. We're glad you had such an amazing experience! Sincerely, ARW Home Services

Feb. 23rd, 2023

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gloria cato Egg Harbor, NJ

need more vendor for y area. those sent however were professional

3 months ago

Reply from ARW Home

Hello Gloria, Thank you so much for your feedback. We're glad to have you as a customer. Sincerely, ARW Home Services

Feb. 23rd, 2023

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Mike Trainor Chico, CA

ARW called me and said that they had difficulty with my monthly credit card payment. I called them back and updated my credit card expiration date and three digit code on my B. of A. Visa credit card. That solved the problem. The ARW customer service agent, Diana, was very professional and customer-friendly. She was able to answer my questions, reconfirmed my account number, and e-mailed me the information on the coverage of my policy. I have been with ARW for 11 months now and have not yet had to file a claim but the phone conversation with Diana left me with the peace of mind that when I do need a home repair I am in good hands with ARW.

2 months ago

Reply from ARW Home

Hello Mike! We appreciate the kind words and are glad we could provide you with a positive experience! Sincerely, ARW Home Team

Mar. 24th, 2023

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Terri Dempsey Saint Albans, WV

We have had 3 claims and only one did we have a slight problem but they came through and we are very happy with the resolution. The representatives are all very nice and do their best to help you.

1 month ago

Reply from ARW Home

Hello Terri, Thank you so much for sharing your review. We are very happy to hear that you had an excellent customer service. We're glad to have you as a customer! If you have any questions or concerns, please contact us back at 888-808-8886 or email us at [email protected] Sincerely, ARW Home Services

Apr. 7th, 2023

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Rosa m gramann Houston, TX

Jack was very proffesional, he explained very clear what my contract is all about and got me convinced to upgrade.

1 month ago

Reply from ARW Home

Hello Rosa, Thank you so much for sharing your review. We're thrilled that you had an amazing experience with our company. If you have any questions or concerns, please contact us at 888-808-8886 or [email protected] Sincerely, ARW Home Services

Apr. 11th, 2023

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Bolanle Olawole New York, NY

Had a bad experience, about my plumbing issues. ARW could not provide me service provider for the plumbing issue i had. I had to look for someone to fix it. Expecting to be reimbursed ARW telling me my case has been closed without me been informed and my issues was not resolved. Secondly I was denied another plumbing issue could not get service provide for me I got one myself but was later told policy not covered ( looking for stuffs to say so as not pay for the service), my filing claim fee was not refunded since the service was not rendered.

4 days ago