Name: ARW Home
Rating: 4.1

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Gilbert Massapequa, NY

recent call for electrical issue, immediate response

4 years ago

Reply from ARW Home

Hi Gilbert,
Thank you for the kind review. We are pleased to hear that your electrical issue was resolved. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Best Regards,
American Residential Warranty

Apr. 22nd, 2019

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Darren L. Memphis, TN

The service response was swift!I was very impress with the technician.

5 years ago

Reply from ARW Home

Hi Darren!
Thank you for the kind review. We are pleased to hear that you're satisfied with our service. We appreciate your business and if there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Apr. 18th, 2019

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Emile Daugherty Louisville, KY

My service was excellent! And in a timely manner

5 years ago

Reply from ARW Home

Hi Emile ,
Thank you for the kind review. We are pleased to hear that your experience with our company has been excellent! If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Apr. 4th, 2019

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Angel S Moss Atlanta, GA

Easy and great customer services. Love this company.

5 years ago

Reply from ARW Home

Hi Angel,
Thank you for the kind review. We are pleased to hear that you had a great experience with our customer service agents. Feel free to call us with any questions that you may have and if there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Apr. 4th, 2019

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Michelle Dewitt Dudley, NC

They sentsomebody write out same-day that was awesome

5 years ago

Reply from ARW Home

Hi Michelle,
Thank you for the kind review. We are pleased to hear that you're satisfied with our service. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Mar. 27th, 2019

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Nick Hiram, GA

Great customer service. Nice investment, well worth it.

5 years ago

Reply from ARW Home

Hi Nick,
Thank you for the kind review. We are pleased to hear that you're satisfied with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Best Regards,
American Residential Warranty

Mar. 22nd, 2019

star star star star star

Betzaida Vazquez Spartanburg, SC

Great service, great customer service as well.

5 years ago

Reply from ARW Home

Hi Betzaida,
Thank you for the kind review. We are pleased to hear that you're satisfied and happy with our services. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Best Regards,
American Residential Warranty

Mar. 15th, 2019

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Bernice carp Mobile, AL

He was professional...well groomed...did his job.. didn't mind if I watched

5 years ago

Reply from ARW Home

Hi Bernice,
Thank you for the kind review. We are pleased to hear that your issue was repaired. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Mar. 12th, 2019

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Glenda Snelson West Blocton, AL

The service was amazing. The representative was extremely personable.

5 years ago

Reply from ARW Home

Hi Glenda,

Thank you for providing valuable feedback about your experience. We look forward to the continued opportunity to protect your home.

Sincerely,

American Residential Warranty

Mar. 14th, 2019

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Roger Egly Murfreesboro, TN

The technician was out standing. He was on time.

5 years ago

Reply from ARW Home

Hi Roger,
Thank you for the kind review. We are pleased to hear that your issue was resolved and on time. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Feb. 19th, 2019

star star star star star

Bonnie Schicker

Karen was very helpful, courteous, and friendly. Very quick and easy process.

1 year ago

Reply from ARW Home

Hi Bonnie,

Your feedback is highly appreciated. Thank you so much for the review!

Sincerely,
ARW Home

Feb. 17th, 2023

star star star star star

Kb Bk Hoffman, NJ

Knowledgeable workers and kind. Explained everything in full detail

1 year ago

Reply from ARW Home

Hello Kb,

Your feedback is highly appreciated. Thank you so much for the review!

Sincerely,
ARW Home

Feb. 17th, 2023

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Verified Customer

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LTC Ron Hartley

False ,misleading , deceptive business practices

5 years ago Edited September 14, 2021

Reply from ARW Home

Hi Mr. Hartley,

We apologize for issues you recently experienced. Our records indicate that you spoke to a member of our customer care team and the issue with the microwave was resolved amicably. We appreciate your business and value the opportunity to be your home warranty company.

Sincerely,

American Residential Warranty

Feb. 5th, 2019

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Pratik Luhadiya Lancaster, SC

So takes them milliseconds to charge my card but 45-50 minutes to pick up the phone to file a claim...

3 years ago

Reply from ARW Home

Hello Pratik,

We apologize for any inconvenience you may have experienced but do see that two claims were filed on 7/18. Please let us know if you need any further assistance.

Sincerely,
American Residential Warranty

Jul. 21st, 2020

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Deetza Chesny Lakewood, NJ

The plumber they sent me was very competant

4 years ago

Reply from ARW Home

Hello Deetza,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jan. 16th, 2020

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Joy Gilbert, AZ

Prompt service which was very helpful close to holidays

4 years ago

Reply from ARW Home

Hello Joy,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jan. 8th, 2020

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Michael Puritz

Great service but not enough choices of contractors

4 years ago

Reply from ARW Home

Hello Michael,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Oct. 15th, 2019

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Anne Liberty, MO

I love this company! Fast call back when I needed a repair.

4 years ago

Reply from ARW Home

Hello Anne,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Oct. 8th, 2019

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J Madison Columbia, SC

Worked with the pool company we wanted!!

4 years ago

Reply from ARW Home

Hello J,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 16th, 2019

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Pep Charleroi, PA

A lot more paperwork and waiting, followed by calling and waiting to receive our check.

4 years ago

Reply from ARW Home

Hello Pep,

We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you.

Sincerely,
American Residential Warranty

Aug. 13th, 2019

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Joel New Orleans, LA

Have used them to repair AC issues and has been good

4 years ago

Reply from ARW Home

Hello Joel,

Thank you for the kind review. We are pleased to hear that you are satisfied with the services. Please do not hesitate to reach out should any future need arise as we look forward in continuing to serve you for your home warranty needs.

Sincerely,
American Residential Warranty

Jul. 1st, 2019

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Demetria Hanks

Horrible company horrible customer service they have no integrity and they do not stand by what they sold to me

5 years ago

Reply from ARW Home

Good Afternoon Demetria,

Thank you for bringing this concern to our attention and we are sorry to learn that your are not fully satisfied.

We just made an attempt to reach you by phone and left a voicemail. We have initiated a full review of the claim by our claims administrator. Once that is completed, hopefully tomorrow, we will be reaching out to you again. It is our goal to reach an amicable resolution.

Again thank you for bringing this to our attention and we look forward to speaking with you.

Kind regards,
American Residential Warranty

Mar. 4th, 2019

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Mary wolf Naperville, IL

Great company with great customer support

1 year ago

Reply from ARW Home

Hi Mary,

Your feedback is highly appreciated. Thank you so much for the review!

Sincerely,
ARW Home

Feb. 17th, 2023

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Frank A LoPiccolo

Still have not received confirmation on my purchase

4 years ago

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Wileda Tulsa, OK

Good service, but slow getting contractors to make repairs.

4 years ago

Reply from ARW Home

Hello Wileda,

We are pleased to hear that you have a positive outlook on our services. We do apologize for any inconvenience you may have experienced with technician delays. If possible, please send us a private message with details of the negative experience so that we may initiate a full review.

Sincerely,
American Residential Warranty

Jun. 17th, 2019