Stones Indoor and Outdoor Cleaning Services Logo

Stones Indoor and Outdoor Cleaning Services

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LAST UPDATED: May 27th, 2021

Just as the company name implies, Stones Indoor and Outdoor Cleaning Services provides professional, affordable cleaning services. 

The cleaning company is headquartered in Casco, Maine and its service area covers all of Cumberland county and parts of Anderscogin county.

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The Good

  • Experience
  • Customer Satisfaction
  • Custom Cleaning

Experience

Stones Indoor and Outdoor Cleaning Services boasts over 10 years of experience in the cleaning industry. 

Customer Satisfaction

Stones Indoor and Outdoor Cleaning Services is focused on providing each customer with a personalized service. Before jumping in, Stones takes the time to prepare a course of action. This includes talking with the customer, determining which chemicals, cleaners, and equipment to use, and deciding how best to complete the task. 

We here at BestCompany, appreciate Stones' initiative to take its time and focus on customer satisfaction. Unfortunately, there are too many companies that rush a job and leave homeowners unsatisfied. We have also seen too many cleaning companies skip the planning and evaluating steps, and homeowners are left to deal with the damage. 

Custom Cleaning

Stones makes it easy for homeowners to add custom cleaning services. This is a nice feature as it allows customers to quickly add on any extra cleaning projects they need to their regular cleaning service.

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The Bad

  • Lack of Detailed Information
  • Service Area

Lack of Detailed Information

The Stones Indoor and Outdoor Cleaning Services website is lacking some important information. 

For one, the company's availability is confusing. When scrolling through the website, consumers will come across Stones' availability, which simply states that it is available Monday through Friday, all day. It's unclear if the availability is when consumers can contact the company or if it means that the company is capable of cleaning your house all day, every day. Unfortunately, there's not more information.

We'd like to see Stones provide users with a clear timeframe for when consumers should contact the company and what hours customers can schedule an appointment. 

Additionally, there isn't a lot of information about what cleaning services the company includes in its domestic cleaning. It's safe to think that it probably includes vacuuming, dishes, laundry, wiping baseboards, etc.

However, there is no indication of what would be considered a custom cleaning service. Is a custom cleaning service something like shoveling snow? Removing hair from a drain? It's also unclear how much extra a custom cleaning service costs. Are you charged by the hour? Or for the project as a whole? There are just too many unanswered questions. 

Lastly, there is no information on guarantees or refunds. Now, Stones takes great pride in treating every home like it's their own and does its best to satisfy every customer.

However, there isn't any information on what happens if a customer isn't satisfied. Can customers expect the company to refund the cost of service? Will the company come back and finish the job to the customer's satisfaction? Again, there are just a lot of unanswered questions. 

Service Area

Currently, Stones Indoor and Outdoor Cleaning Services is only available to residents of Cumberland county and parts of Anderscogin county (located in Maine). 

If you're in Anderscogin county, we recommend calling or emailing the company to see if your home is within the service area.

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The Bottom Line

If you're struggling to complete your weekly cleaning to-do list, you may want to consider hiring a cleaning service company like Stones Indoor and Outdoor Cleaning Services. Stones focuses on providing each customer a tailored cleaning solution and does everything to ensure your satisfaction. 

The company website lacks detailed information, so you'll have to call or email Stones directly for more information.

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