Name: ADT-Monitored Security
Rating: 2.7

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Lucy

Am a customer with the company and I love the products they are very good and of high quality,, they don't disappoint.

6 years ago

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Peter Pescadero, CA

I can't compare this company to any other company.they are the best then others follow.keep up the good work.

6 years ago

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Phibian Las Vegas, NV

The customer service is very good they are ready to help and always respond positively to your satisfaction.

6 years ago

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Ellie P San Jose, CA

I got an email about a sale they were doing and I'm so glad I acted fast. Great deal for great security

6 years ago

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abb Newtown Square, PA

the only thing ADT knows is how to over bill you! If you sell your house after paying ADT for many years hundreds of dollars for useless service, don't count on calling their 800# to cancel the service. 6 months after you cancel ADT will still be billing you $35/ month for useless service. Better adopt a guard dog than finance this scam outfit.

6 years ago

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Garey Mann Kenner, LA

ADT customer for seventeen years and in the last two years have become dissatisfied with the service. On two separate occasions have had representative come to our home to assess our system for upgrades only to never have a follow up sales representative return. In the process of researching other home security monitoring companies.

6 years ago

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Mona Stamford, CT

TERRIBLE service!!! What a scam. Alarm keeps going off. We keeps getting fined from the city and ADT promised to reimbursed but they keep giving us the run around. They can't figure out the problem. Bad technicians. Bad service. Bad products. Nothing works.

6 years ago

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R Fahey Camden, DE

Death of my spouse sale of my house move to a friend’s home transfer equipment to relative 5-6 long phone calls to resolve over billing and slow refunds. Am I happy? Not one bit!

6 years ago

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janice burtsev Barnegat Light, NJ

i have not had anything go wrong yet so far!!! i am happy with the service and now i have one less worry

6 years ago Edited September 14, 2021

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Al Kirk San Francisco, CA

I got a lot of equipment for free when signing up --- all from the best in the home security market. 5 stars!

6 years ago

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James Dryer Fairhope, AL

My dad trusted ADT and so do I. They are the best home security company! It's worth it for the peace of mind.

6 years ago

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keith morton Smithtown, NY

complet elies about what they would give me in the package, the agreed to replace my full system and then tried to charge me $2400 when they showed up to my hosue 4 hours earlier than they where supposed to. you can never speak to the same person 2x.

6 years ago

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David Suminski Hendersonville, NC

Never ever had a problem with my system or ADT call center . Fast , courteous, fair pricing for what you get.

6 years ago

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Michael Robert Anderson San Francisco, CA

Run away. Two-three year contracts when you are renting is ridiculous. You then come to the end of your lease and are stuck w $500 early term fee. Likewise, the app and the technology are mediocre at best. Never again.. Yes, ADT, I legally signed a contract and will give you your fee....just a shameful business model for so so technology

6 years ago

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Anonymous Bedford, MA

Love the alarm system, customer service, not so much. Three calls this week, one email requesting certificate of installation - no call backs, no email returned. I need this for my insurance! Not happy.

6 years ago

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Gloria Decatur, GA

The response time is fast with ADT contacting us when the alarm is not disarmed in a certain amount of time.

6 years ago

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Michael Diffenderfer Cleveland, OH

ADT equipment continues to fail and i have co tunued to reach out. The reaponse is we will send someone out to fix our wquipment and make you pay for it. Also told multiple times battery needs changed and have changed multiple times. The company is horrible.

6 years ago

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Ryan Trent

Excellent service, I was so impressed by the professional and courteous staff. The system I have is rock solid as well.

6 years ago

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chris Schenectady, NY

ADT Pulse goes off line despite our top service internet provider (they blame the internet carrier) then they blame microwave then they blame baby monitors.... after you buy and install this crap. The cameras don't capture enough angle view and, they don't pick up a second incident following the first :30 seconds....

6 years ago

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M. O'Brien

I have called on 4 different occasions to cancel the account and request refunds of additional billing. The account was cancelled in March 2017, here it is September 2017 and I'm still getting billed but they show my account closed and CANNOT & WILL NOT refund the additional charges.

6 years ago

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James Horner Clearwater, FL

After months of time on the telephone with lame reps as well as written requests to terminate service, I am no closer to terminating the policy of my elderly mother's account. Her house is sold, telephone service is disconnected, and she is living with me--but the reps don't care. Complete run-around, after years as a loyal customer.

6 years ago

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Sam Rodgers Valdez, AK

superb through and through. Great deal for me and my family, we're very happy with how simple the process has been.

6 years ago

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Charles Gregor

I am imprssed by how nice the people on the phone were. they sorted out all of my issues and my system is golden

6 years ago

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AJ Harrison Cincinnati, OH

all great! The lady I spoke to was very nice on the phone and helped me get something that was perfect for me.

6 years ago

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Scott Porter San Mateo, CA

I had no trouble getting this set up and every body I spoke to was very helpful. I will definitely be back again

6 years ago

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Annie Rochester Unity, WI

Wonderful all around! fast shipping and fair payment options. They also have really nice people manning their phones.

6 years ago

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Taylor May Miami, FL

I was really comforted by the guarantee they offered. I feel like my home and my finances are secure!

6 years ago

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Rick Jordan Valley City, ND

fantastic ! Wife will be very happy. I got a deal! Also the person I spoke to was very understanding.

6 years ago

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Weston Wright Clifton, NJ

My brother and I had an amazingly easy time getting set up and talking to support. We will definitely come here again

6 years ago

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John Richta Trumbull, CT

Very impressed with the service. Site was easiy to navigate and the rep on the phone was incredibly helpful

6 years ago

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Kim Melbourne, FL

I had Adt..before ....didn't need so I cancled it....7 years I want to have it again...set up everything they canceled me saying I didn't pay $20.00 from my previous bill??? I can assure you ....that wasn't the case..its their lost....better I didn't use them again

6 years ago

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Rey Burbank, CA

The worse security company, ever. Lack of any customer service It is A financial company collected payment rather than providing service. I cancelled twice and unfortunately they purchased security company that I used, and again faced with problem after they started managing company.

6 years ago

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Alex Winter Garden, FL

Horrible service and equipment! They installed a pricey equipment and after one day, half of the sensors weren't working. Called for assistance and they secluded for a technician visit and they did not show up. When I called after the scheduled time, they said they couldn't come and wanted to reschedule. Canceling their service!

6 years ago

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William Stahler Burke, VA

We were not told upfront on the number of outlets that would be taken by the camera system. The lamp controller failed within a short time and had to be replaced. Given the expense, the outlet situation and the lack of reliability, I regret ever upgrading the Pulse

6 years ago

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john plummer Litchfield, CT

This is a mediocre security system with a high price and a contract which is unreasonable. I sold my house and got the new owners to sign up with ADT. yet, ADT is still holding me to the three year contract. This is unreasonable. The company emphasizes sales over the value of a customer.. SHame

6 years ago

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Terri Bourne Arlington, TX

Where do I begin? Lets just say my signature was forged on a contract with the "Authorized Dealer" and corporate won't do anything. This has been an ongoing issue for months now and nothing has gotten resolved. Billed wrong amount monthly, wrong equipment and so much more.

6 years ago

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Rolando Creagh

After being a customer for more than 20 years, my house got on fire the 14 of June 2016. The alarm never alerted the fire department because the connecting phone wires to the system were not secure. They never got the fire signal and keep sending me bills like nothing ever happened.

6 years ago

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Gary McVey MO

Way over priced, both for equipment & monthly monitoring. After 2 years of 3 year contract raised my price frpm $44 to $48. I got a mail ad from them for $28 a month. When my 3 years is up, I'm gone. There are several cheaper services. Customer services have been rude on the phone several times.

6 years ago

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Gleta M Gaddis

I have been protected from two (2) break ins with my ADT, service has always been prompt and professional.

7 years ago

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[email protected] Aliso Viejo, CA

have had it for 2 months--love it. Cannot imagine how we got long without it, now feel so secure when we go to sleep!

7 years ago

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Shauna Lyons Omaha, NE

Super fast at calling when my kid tripped the alarm. The dealer was at the home I purchased the next day with great deal and super friendly!

1 year ago

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Harlan Harper Kansas City, KS

They have been responsive and problem solved when there has been issues. We have had them for nearly 10 Years. Effective and good service.

1 year ago

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Kelly Branch Houston, TX

It was amazing, someone tried to break in and we were alerted in seconds. My phone rang and it alerted me what door it was.

1 year ago

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Logan Hudson Norcross, GA

ADT has protected my family from break ins twice. I am thankful for the quick responses and care from the staff. The product is worth the price.

4 years ago

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Eli Slesk Alpine, UT

Very good customer service. Had an issue with the locks and they couldn’t figure it out on the phone so they sent someone to me free of charge.

5 years ago

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Estefi Arreola Leyva Gilbert, AZ

ADT is been a security plan for me and my family. We like to know that our house is safe when we are away. The alarms work really well, when we turn it on.

5 years ago

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Tom Pleasant Grove, UT

I have had ADT in the past and the installation was easy and didn't stick out, the company was helpful and it provided a sense of security to me and my family.

5 years ago

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Rom Mendawi Reseda, CA

It is not as we expected at all! We have a problem after another. They didn’t tell us about alarm permit from the city or the malfunction system they install. Now we are dealing with different bills that we got stuck with.

3 years ago

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nanette nelson Valrico, FL

They said I agreed to a contract when all I did was request a key fob. I am not even the owner of the account, my father is. This company is terrible and should be put out of business.

3 years ago

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John Ferrell

If the alarm panel is smashed upon break in during the 30 second delay,I'm told ADT will not get signal and theives will have free run of home

5 years ago