Q-See: Read 81 User Reviews From Real Homeowners

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dana k Minneapolis, MN

The cameras are functional for our home use. the app update is terrible... I cannot figure out how to access or update the address to access my dvr remotely. When I pull up the app, the camera areas are blank... the support from Q See outside of the 2 year period is terrible and next to impossible to get a hold of.

7 years ago

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Ed espinoza Pueblo, CO

Has never worked for more than 5 or 6 hours. goes offline, get messages that there is no HDD available for recording, can’t reconnect to remote viewing. Etc. software is super clunky and inadequate (I am a software engineer) . Would not recommend this company to anyone.currently looking for a replacement product from other companies.

7 years ago

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Maria Alvarez Columbia, MD

They have been hearing about their customers for months tomupdate their equipment and they could care less. Customers are saddled with pricey unusable cameras. Their customer revise is all the worst. They lie about their product and how,to fix it and won’t help their customers. I’ve been waiting for two return calls since October.

7 years ago

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Andrea Scottsdale, AZ

Going on our third DVR and every time there is an issue, we have to hire our Electricians to figure it out. A TV monitor must be connected to access the menu. Get with the program Q-See and allow a web-based menu, upgrade your technology and make quality products. Will be trashing our 6 cameras and DVR for something more reliable.

8 years ago

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Ron Flynn

Q See will not assist with any problems. I have tried through their on-line chat, Facebook, Customer Support e-mail and have never had a response. Terrible company, why Costco and Amazon would want to remain affiliated to them is beyond me.

8 years ago

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JOSEPH

I have bought two of these systems one for my business and one for my home both from Cosco, nothing but problems , hired professional installer , COSCO was no help both units were one problem after the other, this stuff is garbage and COSCO does not stand behind the product both are scam s. STAY AWAY FROM BOTH.

8 years ago

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Mhercus Pomona, CA

System works great unless you have a 4k monitor. Q-See has not updated their app's and you can't see the app's icons. No fix available except downgrade to an older computer. Can't believe a tech company has decided not to stay up with the 4k technology, same people that use their equipment are also the one's using 4k screens.

8 years ago

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wes

Had the system for about 3 years and started having problems. I called customer service and was told since the unit is over two years old they couldn't help me. Remote monitoring never really worked. If your buying a camera system I would look elsewhere, the customer service was terrible.

9 years ago

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Marci Randall Sandy, UT

Great quality of video. Easily managed from my phone. Only complaint is the speed of loading the app

3 years ago

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Linda Biss Ottawa, ON

I have 4 of their cameras all are fine except for one that disconnect sometimes. I sent them an email for support and no response. I give it 1 star because they offer 0 customer support.

5 years ago

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Johann

This company is the WORST!! stay away from it!! If you have a problem they send you to RMA mystery team and you will wait for months until you give up!! This company just wants your money and the product is garbage!!

6 years ago

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Renee Latham, NY

Run - Do Not Purchase from this company. They deflect all questions and never provide any actual answers. I cannot rate the product as yet as I cannot get shipping information.

6 years ago

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Frederick Woodward Denver, CO

New update does not work. Can’t login remotely to view cameras anymore. They do not support equipment that is older than 2 years old. Horrible company and the worst product I have bought for my house... ever

7 years ago

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Hazelramos Schenectady, NY

Qsee is a scam artist I bought home surveillance cameras and they stopped working before 3 months my computer says is a disk overload. I ask for my money back , they told me that is passed 30-day refund however this is a defective item period that 30-day refund it's only four items that work

8 years ago Edited September 14, 2021

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Kyla Lisa

I like q-see app very effective and all their cameras are working fine but one thing that I dislike about q-see is that there's no phone customer service anymore

1 year ago

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Dan Woodland Park, CO

Good quality equipment for the price. The equipment is pretty easy for anyone to use and install without the need of professional installers.

3 years ago

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Dave Denver, CO

Loved it at first But the fan in the NVR quit working and that’s when it all Went down hill The unit would boot up and then shut down

6 years ago

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Neil Baker Ponte Vedra, FL

Qsee equipment is fine but their software is very poor. No update for my ios 12.0 Apple Ipad. that was using QT View Classic. Now nothing......very poor.

7 years ago

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Fabio Poldo North Babylon, NY

I had a problem installing an extra camera, the costumer service is awful ! The lady that answered the phone had absolute no knowledge to answer technical questions.

8 years ago

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Maryayb Draper, UT

I love these when they work. It seems, however, that the cameras are a bit temperamental and some only work about 30% of the time.

7 years ago

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Burmon Green

Customers beware!!! The videos can't be accessed. I believe this is known by the company but they're still selling products. Beware

8 months ago

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David Hong

Qsee lack tech support and company disappear and now come back with new look and no longer support for old systems and members.

2 years ago

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Deluxe Blytheville, AR

Zero star Do not buy this product as they are not good even it is within warranty period they ask your credit card details and charge

6 years ago

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anna

This is worse product, Never work even i paid labor to install. cost almost 4800, very bad company and bad production

8 years ago

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john gwinn

worlds worst customer service. no chat service, no email, no phone support. impossible to contact them for advice or a problem

8 years ago

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Pedro Vasquez Holdings LLC Bloomfield, CT

Wow! The cameras are still what I use for security of my business’s

3 years ago

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Aaron Kreutzer Seattle, WA

Cameras work excellent I have had them for over 20 yrs and all of them still work

3 years ago

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David Bolton Landing, NY

Their app is a piece of crap. Constant problems and their recent update made it worse. Cannot even connect now.

8 years ago

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Winnie

Doesn't work with the iPhone app. Waste of time with customer service. A terrible product.

8 years ago

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Greg Guild Puyallup, WA

Good systems but they've gone out of business so no support

3 years ago

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Sameer Ramjee

their products are garbage customer service is horrible

10 months ago

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