Q-See Reviews

2 @ 16 channel systems in use 1st since 11/14 and 2nd since 4/15 Even allows for 4@ 4 terabyte hard drives. Complete satisfaction Customer support has been 100% satisfactory even raised some questions yesterday by phone and the person in India explained everything and solved my problems which were user caused at my end. Chat discussions with another representative today 10/22/20 and put him through his paces as trying to add some more features and for buying 2 more systems. The only complaint I have is that they no longer offer PTZ cameras. With my 20x optical zoom and 18x digital zoom programmable camera I can read what time it is on my watch at more than 100', can almost read the Seiko. Yes it was recorded. I have the advantage of in-house IT and only thing I can think is that their offerings and interfaces may be too technical for many consumers. I can think of no other reason for the negative reviews.

I purchased a QTH94 DVR and 4-QTA8049D cameras. I have never installed a security system before and had no issues with the installation and setup of the system. The cameras all worked and displayed on the DVR monitor. While not intuitive, the setup of camera record options was completed without any issues. I did struggle a bit trying to attain remote access to the DVR via my home network. Tech support was competent and knowledgeable, though a few techs were hard to understand. By speaking more slowly, those with more of an accent were more easily understood. My problem turned out to be not with the Q-See equipment, but with the CAT 5 cable connecting the DVR to the router.

I recently decided to get a 6 year old system operational so I contacted Q-See support because my accounts had become locked. Mike provided patient and detailed support over several days. Finally, he found the DVR firmware was out of date. Now, I am up and running with remote monitoring. I really appreciate support like that.