Name: Swann
Rating: 2.0

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John Rule

over a long period I have had numerous problems with remote viewing via their DDNS site which does not always update the ip address. Tech support is useless both in the uk and usa

6 years ago

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Joshua Wheatley

Sold me on a motion detecting system. Install the system and the motion detecting that supposed to be in the System is not compatible with the app . DONT BUY. THEIR CUSTOMER SERVICE IS A JOKE AT BEST.

6 years ago

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Graham

Out of the box hasn't looked like operating. Called Swann service/customer support, was told to download an app that doesn't open up on a MAC. Will be seeking money back. Expensive decoration on outside of house!!!!!!

7 years ago

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tom

Don't ever by Swann you will get no help, technology support is only in Philippines and they have NO idea how to help you, i took my system back to the store after struggling for help

7 years ago

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gfmucci The Villages, FL

Swann appears to be at least the equal of Amcrest, Lorex, and Uniden and superior in some of their producdt lines and customer support.

8 years ago

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Marilyn Montrose Lancaster, OH

I liked the system, and we got some great recordings. But our system was hacked and the hacker got the master code and we couldn't change it.

1 year ago

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hsv002 New Plymouth, TKI

Absolute garbage do not purchase !!!!!! Doesn’t seem to matter what you do they skip recorded footage DO NOT BUY

6 months ago

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Ken Mitchell Riverdale, GA

The support is marginal at best. My cameras do not have alarms to alert you via android or any common mean. Totally Outdated.

9 months ago

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Harry Daphne, AL

I have been trying to contact customer service for 3 month now with no luck Forced to buy another system. Save your time and money, Do Not Purchase SWANN!!!

6 years ago

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Larry

Swann playback is horrible it is always coming up file error or login failed when trying to playback a video file. It is very frustrating .... FYI.....

6 years ago

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Jen

Extremely slow, program freezes all the time and crashes, takes 30 minutes to watch 5 minutes of footage. Way to unreliable, will not be buying this ever again!

7 years ago

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Misty Peoples Independence, MO

Amazing and picks up every sound and scare alarm to scare off unwanted guest

10 months ago Edited June 5, 2023

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Michael Hairston Las Vegas, NV

Very professional an smart an playful a. Knows how to go after of what the want to achieve in life

1 year ago

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Vanessa Butler Columbia, MO

The drivers are always helpful. They accept EBT. The ice cream is so good. Prices are reasonable

2 years ago

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Wrinks99 Panama City, FL

Live customer service is nonexistent. Called and left call back number 3 times in a week, no response whatsoever. Will be returning my purchase.

1 year ago

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Brandi Walter Edmonton, AB

PRODUCT IS GOOD CUSTOMER SERVICE AND TECH SUPPORT IS HORRIBLE. UNLESS YOU ARE GOOD AT SECURITY SYTEMS DO NOT USE THIS COMPANY

1 year ago

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Al pita swann user Massena, NY

The nvr 460 is terrible. Need WiFi camera Extension antenna unless the receiver is up the cameras butt. Junk do not buy this

4 years ago

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Jennifer corney

I paid $200 for 2 cameras and a nvr box. One camera never worked and the other only when it feels like it. Absolute rubbish product.

5 years ago

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JotRak

Worst most expensive products, troubled us after 3 months of install in the new house and has very very bad tech support and returns policy.

5 years ago

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james Gilbert, SC

No remote access even after 2 new routers and port forwarding. I'm going to try and build my own system using Contacam software running on Windows 7.

6 years ago

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Kyle Harris

Terrible Customer Service! My cameras stopped working and every time I called they had a different excuse. Do not buy this product!

6 years ago

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Nini New York, NY

Great camera quality system which’s help home feel safe.

9 months ago

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Connie Yokum KS

They were good I really like little cameras but has been many years since I used

1 year ago

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Mike Perrins Spring Hill, FL

The worst they told me they would update a working camera the told me to buy a newer one that’s bull

2 years ago

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Bob Campbell-Burns

The Swan-link program is terrible and very unfriendly. I found the whole process difficult and impossible to follow.

5 years ago

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Brian Meekhof Stanwood, WA

I had security cameras and the mobile app was great

1 year ago

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Brandon Holcombe Dallas, GA

Great cameras with good clear pictures can see very clearly day or night

2 years ago

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Grace Citrus Heights, CA

I love Swann, very good company. Love their products and customer service.

2 years ago

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Páll Helgi Kristinsson Reykjavik, RKV

So bad setup instructions. Does not work. Everything bad about it

8 months ago

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Jason Hartley

Absolutely terrible. Camera's turn on for 10 mins then no picture every time. Waste of money.

6 years ago

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Max

Unreliable and faulty. False alarms being transmitted. Will never buy Swann products again.

7 years ago

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Alexander J.G. Mackenzie

hardware works OK; IOS app is terrible - only works with high bandwidth connections

7 years ago

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Jules Minvielle Abbeville, LA

Do not support product. There app for phone viewing is pitiful.

1 year ago

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Peter Land O' Lakes, FL

Price is too high. Sales rep on phone was not knowledgeable.

9 months ago

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Bob Mcnamara Koloa, HI

affordable cameras. Was not satisfied with pictures.

2 years ago

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Dan Swindell Latrobe, PA

Product is junk, Faulty and was supplied with 8 bad cables.

6 years ago

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George Meredith

Purchased a Swann "security in a box" from WalMart yesterday. Could not get the cameras powered up. Tried different cables/monitors...no luck. After a day of trial and error, I phoned customer service. After a half hour on hold, I was connected to some who either had a poor connection/phone, or a speech impediment. I asked if he could get a better connection. The only word I understood was "no". Evidently a very poor attempt at quality control, followed by horrible customer service. WalMart has wasted their time marketing this product. They will get it back within 24 hours.

7 years ago