Guardzilla's basic home security camera system was introduced to the market recently as a simplified security system for the average consumer. It is controlled primarily by a Smartphone app and can be linked to several devices.
The company offers six different HD camera models, ranging from $99.99–229.99, with different features including indoor and outdoor options, a field of view up to 360°, night vision, two-way communication, and built-in audio alarms.
The Guardzilla 360 ($199.99–$229.99) is the first-ever of its kind to deliver two-way audio via built-in speaker and microphone, plus 360° live HD video. It was even honored with a 2018 CES Innovation Award.
Through the Guardzilla app, users can view live video and any motion-triggered recording, any time of the day and night. Professional monitoring is offered for $9.99 per month and cloud storage is available for $4.99–8.99 per month.
Read on for pros and cons, plus Guardzilla reviews from real customers.
This camera provides a way for lower incomes and smaller budgets to get at least a basic level of home protection. The camera body is priced at only $99; the only additional purchase you might have to make would be a microSD card. This is only if you want more local storage; otherwise, the basic model is sufficient. The camera body is compact and easy to set up in your average home or business location.
The Guardzilla app makes using the security less intimidating and complicated for every member of the family with a phone of their own. It requires nothing more than a press of a button to manually engage or disengage the alarm.
The Guardzilla app allows you to do a variety of things from the convenience of your smartphone. From anywhere, you can arm and disarm your cameras' motion sensors as well as schedule auto-arming for automatic arming and disarming of your cameras. You can also use the app to monitor live HD video and save images of the footage.
All motion events from your video feed are saved in increments of eight seconds and saved for free via cloud storage for two days. Free storage clips only have video, no audio is recorded.
Additional video storage and professional monitoring are available for relatively small annual or monthly fees. For 49.99 per year or $4.99 per month, you can get cloud storage of audio + video clips on a seven-day loop. For $89.99 or $8.99 per month, you can upgrade to a 30-day loop.
The professional service is available for $9.99 per month.
They offer 180- and 360-degree fields of view outdoor and indoor camera models. Each device is small and compact, but they all offer multiple features, including night vision and a motion detection system that will send emails, text messages, or push notifications when triggered. The Motion detector has precision PIR motion sensors that catch movement in every direction.
Its shrill, built-in alarm is more of a scare tactic than that of a sophisticated system, but it can still be very useful in warding off intruders with a 100dB siren.
Several models offer the option of using the power cord or battery power. You can even use the plug and then the AA battery backup in the case of a power outage.
If you want Wi-Fi security cameras that are compatible with Nest, Google Assistant, Amazon Alex, Samsung SmartThings or IFTTT, then Guardzilla will work for you. Guardzilla's compatibilities are on par with other security providers and make it convenient for customers who want to make home security cameras a part of their home automation.
The majority of Guardzilla reviews are negative, giving the company a low star rating from consumers. This is concerning for potential customers and may deter people from purchasing Guardzilla security cameras. Guardzilla reviews note unresponsive customer service and poor camera quality. We suggest looking into the company's reviews to ensure you are interested in doing business with Guardzilla before making your purchasing decision.
We talk more about specific consumer complaints in the below points.
According to our consumer reviews, many had issues with the cameras staying connected to wi-fi. The mobile apps have middling reviews. Android shows 3.4/5 with 3800+ reviews and iOS has a rating of 3.2/5 with 940+ reviews.
Our reviewers also state issues with unanswered phone messages and emails after contacting Guardzilla support for customer service. This is a bad sign for such a new company in the marketplace.
Guardzilla only has six security camera options to choose from. Many security companies have a wider variety of products, making Guardzilla a less robust provider. Guardzilla offers the following security cameras:
I have had four Guardzilla 180 Outdoor Cameras for several years, and loved them. I understand that Guardzilla went bankrupt in June, and with no warning, shut down their customer service, phones, and servers. This has disabled everyone's cameras, and made them useless. I read rumors that someone is putting together a law suit. I was happy with my cameras, until now. I was paying for cloud storage, using PayPal. PayPal reinbursed me for my last Cloud storge payment. I am still out over $400.00, and just had to purchase another security system for $600.00. This is a real bummer!!!!
Nothing WORKS, ABSOLUTELY NO SUPPORT FROM GUARDZILLA WHILE THEY CONTINUE TO LEECH MONTHLY SUBSCRIPTION FEE!!!!
Haven't been able to log in since February 2020 ! No response from customer service my home is not being guarded. At this time I feel filing a class action lawsuit. But if my home is ever broken into i will!
I have had 8 Guardzilla cameras for 4years and they have worked xlnt . Starting on 5/31/20 I could not log into the phone app, could not get the app to send me an email for forgot password, and the Guardzilla website has been now for the last 2 weeks . I tried calling just answer for help & they cannot fix it. This could be a great buisness opportunity for some one to set up a Tech support for these cameras and charge $ 20.00 per call. Low rating because of no customer service only
Bought this camera last July.. it worked well for what I needed it for. There were a few instances where I was not receiving notifications/movement alerts did not record video, but eventually this would get corrected. Over the last few weeks I was unable to receive any kind of notification but was at least still able to access the feed. At some point I was logged out and I kept receiving an error message every time I would attempt to login. Found out yesterday when trying to go to their support page that Guardzilla is no longer in business - ahhh???? So now what, the camera is just completely useless??? Not at all happy!!!! Is there any way to still access a live feed when your at least connected through your own WiFi???? because this is some BS!!!
Worked well until company shut down last month. Now all my camera s are useless
The cameras just worked (I have 3 of them) and I have used them for nearly 3 years now without issues. I just have the basic all-in-one cameras $99 each) and no subscriptions or cloud service. They fullfilled my needs primarily to monitor my dogs when I am not home and to check on the garage. Picture quality was good on 2 of them and fair on the third, with night vision being passable only. I never used the company's customer service. The app worked just fine with rare connection dropouts. So basically I think I got my money's worth out of these cameras for what thd price and honestly was overall satisfied with them given the lower quality of the product in general. Unfortunately, and to my chagrin, I was not able to connect to yhe cameras via the app today, and just found out that the company went out of business. And that's that... Time to start looking for another set of cameras...
Had a few for several years, liked them but now they just vanished. Out of business, and my cameras are junk now. Sign me on for the class action suit.
As of today, I found an announcement from Guardzilla stating they have closed and will no longer support any of their products. They blamed it on Covid-19, but I'm afraid this was merely the excuse they used to finally abandon all of their products. Their phone and website are gone. $700 worth of door stops.
Bought a 360 indoor camera from them and it worked ok until a few weeks ago then it stopped and I can’t login. I tried to contact the support team but the webpage is unavailable and the phone number is out of service. The camera itself is not very good as the picture isn’t always clear and night vision is just par at best. I took it down and bought a camera at Walmart made by Merkury for $27 and it has HD and great night vision and is 10x the camera of the 360. The ONLY drawback is it doesn’t give a 360 degree view. Don’t waste your money on the clowns at Guardzilla. I think they took the money and ran
Poor custumer service, can't login since May 28 2020 not respond, nothing at all.. can we suit them?
I have had two Guardzilla cameras for two years and they have worked well. Starting on 5/31/20 I could not log into the phone app, could not get the app to send me an email for forgot password, and the Guardzilla website has been now down for two days. No way to contact the company. Wondering if they closed shop? My ratings are based on before the current issue, as I don't really know what is happening now.
I have 4 cameras and never had a problem until May 28,2020. I think the company is out of business. All the sites are down and I can not log into my app to access my cameras. Does anyone know if any other app will work these cameras?
If I could give no stars I would! Camera no longer records and no notifications it states "go to Google Play store to update app well ,Not there is nothing to click for update yet IOS store for IPhone it has update to click on" and when I stated this in my review in Google Play store they Deleted it all exactly what I stated above , no reply emails and as of today Guardzilla IP address could not be found???? I say Class Action Lawsuit should be started with them.
Nothing WORKS, ABSOLUTELY NO SUPPORT FROM GUARDZILLA WHILE THHEY CONTINUE TO LEECH MONTHLY SUBSCRIPTION FEE!!!!
I actually liked this device. Yes it dropped off line occasionally but no big deal. I could check on my senior mother in her house. BUT NOW...what the heck happened? Nothing in the app works! And their website shows nothing!
Yeah - so I bought this on base (yes, military) and it was $199.99 - looked awesome, had all The features I was looking for (WiFi, 360•, HD, cheap cloud storage, mountable, alert, alarm and you can talk to the person) - perfect product right? Wrong! This thing sucks. It dropped connection, did not detect movement, actually didn’t even go off the majority of the times. The app would crash when I set movement and noise sensitivity. Messages and alerts would not be sent via email, text or notification. And the final straw - I went into the location I had it installed, opened the door, walked in (while it was armed), spent about 5 mins in the area (about 2-3 feet away from Guardzilla 360 mounted on the ceiling) no alarm those first 5 minutes - then the alarm goes off - startled me - I went to “Disarm” via the app, and the App logged me out and was having technical issues. I was done! 21 days - unplugged and back to base for a refund. Don’t waste your money - get a high end product for $30-50 more.
Cameras will not connect since they did an update. Guardzilla does not respond. Customer service is nonexistent. $300 of useless cameras.
My 360 indoor camera was working moderately well until a required firmware update effectively ‘bricked’ the camera. After numerous attempts to their pathetic customer service I was given an address for repair or replacement. That was almost 3 months ago and thus far nothing. They don’t respond to emails or chat requests, turns out they’re a bunch of thieves ! Stay away and contact the BBB if you’re in a similar situation.
This is a riff-off selling company. and hacking purposes. Guardzilla Security Camera, The camera lasts about 8 months. Still under warranty. However, the company is lagged away from any claim.__Do not expect them to fulfill the warranty. Impossible to contact them. __The best way is to avoid them and stay away from their products. Otherwise, you have to bear with a headache. Notes that its Server using for Camera notification is a hacking device. Avoid this product, otherwise, your own-risk.
I had purchased the guardzilla all in one initially due to it being on clearance and i wanted to see how these things worked. I was rather happy with the product for almost a year when suddenly I got a message saying there was an update for the camera. When I updated the camera the camera stopped working. Until then the picture quality was acceptable and night vision even worked pretty good. When I contacted the company about the issue they said I would have to ship it to them to get it repaired (the shipping was more than I paid for the camera so I still have a non functional all-in-one. As I still wanted a camera and the clearance prices were still good on these I decided to give them another shot with the 360°; so far it has worked pretty good but picture quality isn’t the best and there are many times it will freeze when viewing. The biggest downfall the 360 has is that you MUST purchase a subscription to the cloud to record as there is no sd slot as the all-in-one has. I don’t personally think I would stick with this brand for future purchases.
The cameras worked great until they did a firmware update, now the cameras don't work and the company doesn't answer phone calls, messages or emails. It been over 2 months trying daily to get in contact.
Sent 2 cameras for repair under warranty with proper paperwork and RMA form. Guardzilla will not respond to 3 email requests for status updates. It has now been 5 weeks since return. There is no phone number listed for support. USPS priority tracking mail indicated that package was left in hallway as no one was at the return center. We have other Guardzilla cameras in use but when these break, we will not be buying anymore Guardzilla. Service after the sale is non-existent.
The camera itself is really not bad. It does have problems going on and off line sometimes and can't connect at times so if you need really accurate and at the moment live viewing, you might look for a better quality. My biggest complaint however is there god-awful customer service. There used to be a phone number now there is none. It takes them forever to answer an email and this is the worst: My camera completely stopped working so they told me to mail it to them which I did and I did not have to pay for that but I have not gotten the camera back and it's been almost a month. They have stopped answering my emails about where the camera is. So now they have my camera that I paid for back in their hands that they can reuse and are now ignoring me and not sending me back either a fixed camera or a new camera as they promised. The customer service sucks and I would never ever ever buy anything from them again.
For my purposes, I love the product! I have four security cameras , with. Fifth on the way. I am not a fanatic, I just want to see the basement of my house, key rooms in the house and the perimeter of my grounds anywhere in the world I also have 3 other cameras from other companies that provide a sense of security for me, whether I am home or away. Setting up Guardzilla cameras are easy to work with, they provide good live pics day and night and they are easy to install and maintain. The negatives: I deal with four different brands of security cameras, I must say Guardzilla is the most difficult to get customer assistance from, especially LIVE, SOMEBODY TO TALK TO! The best is Kuna with Ring a close second and Night Owl, not too far behind! All four of the companies do their job for the most part. To end on a positive note for Guardzilla: Their cameras are very easy to set-up and their prices are the BEST!
I managed to chat at one time today. Guy was helpful. I managed to get my camera up and operating but then I suddenly got a blank camera screen and can’t get the app to work. I have repeatedly tried contact live chat again but unsuccessful. No phone number to contact customer support. I have paid for upgrade in the past but TRASHING the camera may be the answer and having a reputable security company install monitoring system.
i bought 2 of the indoor wifi cameras 2 years ago and they have worked great. i had to update the app just one time but I have been able to monitor them at anytime auto arm, listen , talk and even capture video. they work great without monitor service.
Gary C.F.T. Sinx
Garbage! Slow and will not connect. scam to make you buy their service
If I could zero stars, I would. "Support" is a joke. Non-existent. I was sent a form email and then shown how to cancel my subscription. Gladly.
If I could give less stars I would. I noticed a blue indicator light on the device which surprised me because it's always green. Then I began to receive random pictures of myself sent to my phone. It turns out the blue light means it's recording. I don't have my device set up for monitoring, yet on more than one occasion, the device sent multiple pictures (52 in total). It never does this when I'm not home. I reached out to Guardzilla customer service via email multiple times and then through the Better Business Bureau. Still no response. I finally got through on the phones and was promised a call back by upper management. That phone call never came....but the monitoring stopped.
I have had repeated problems with this system since I bought it. I can no longer log into my system and I have repeatedly requested help to reset my password. I have had no responses from customer service. I would not recommend this company or its products.
Would give it no stars, couldn't register the device on Guardzilla web site, no customer service help, tried to install again and the item then threw a Trojan into my computer resulting in loss of Cox internet service (verified by Cox security) This thing is junk. I purchased it through Heartland America and they agreed to take it back
What attracted me to this product is that it was relatively cheap and can be used with no monthly fee. If you choose not to pay a monthly fee the camera is almost worthless and the product is cheap for a reason. Very poor quality and constant application issues. I have had my camera for less than a year and the only thing I can view when I try to monitor with it is a blank white screen. Customer support is almost non existent too. Can't get anyone on the phone or in the chat window. I think you can email but at this point I am going to cut my losses and would not recommend Guardzilla for your home security needs. Spend a little more money and get a quality product that works.
Guardzilla would be good if the auto guard worked on your iPhone and with no help from Guardzilla the Guardzilla system is useless. It would work for the garden shed if you had power in it that’s how bad I think it is.
I have owned this Camera for many years and I keep having problems with the auto arm, sometimes it works and most of the time it doesn't. When trying to reach someone by phone, forget it, states mail box is full. Horrible Company spend your money elsewhere even if you have to spend more. Don't know how they can exist with no CS. Mine are going in the trash.
Stopped working on day two, no reply from customer service. Returned to store, unable to get refund for annual subscription.
My girlfriend and I bought 3 of these all in one security cams. At first it was difficult to get working. With no help from Gaurdzilla, I figured it out and they worked great that is until they updated the app. First problem I noticed was if your viewing it out in public it would not work if you were using Bluetooth. So if you were checking on your kids everyonevareoubd you would hear. Second issue it would start lagging weather I was in a good WiFi or on phone data. Then one morning I got a message that there was a new firmware update. I figured they come up for a fix so I went ahead and updated the firmware on 2 out of the 3 cameras. Now thosec2 cameras DO NOT WORK at all, can not reset them. Customer service is a joke. I explained to them what the issue I was having to the T and they tell me I should reset the camera. Save yourself some time and money DO NOT BUY GAURDZILLA!!!!
Such waste of money. Stops working after a few weeks, customer service doesn’t reply properly on how to troubleshoot the problem!NEVER BUY THIS CAMERA!!!
The worst ever company do not buy from them they ignore you lie to you make false promises even to a person who is terminally ill with stage 4 cancer disgusting they promised a replacement and have lied ever since about shipping they can keep the money they can keep the camera cause within a year they will need to find new jobs
This is a decent outdoor camera for $100. however the Guardzilla app absolutely sucks. Videos have not recorded on my camera for the past 3 days even though I get notifications that there is motion. Totally unreliable equipment for any use. I help trap lost dogs and rely on wireless camera equipment to assist in this process. Very disappointed and dissatisfied with Guardzilla. Will never purchase again!
Purchased my Guarziila outdoor 360 about 6 months ago. The first camera failed in 2 weeks. I made about 10 texts and calls before getting help. I received a replacement and it works, but not very well. I have tried to contact support so many times with no response that I have given up. The Camera video is terrible and the app is even worse. You would be wise to pass up on this camera. As a point of reference I m very tech savvy.
I have 2 indoor HD cameras that worked fine until Guardzilla did updates, now only frozen snapshots and no live streaming. Customer Support is nonexistent , no response no phone number. I will make sure the next brand that I buy will have a phone number for customer support. You can be sure that I will never buy Guardzilla again.
Lousy customer service number1 !! Nobody ever gets to you about anything. I'm still waiting for another e-mail on my continuing issue !! Number 2 apparently Guardzilla had an update and now my camera doesn't work at all. Its been fine for months but the past 2 months I'm calling ,chatting, emails nothing back. Looks like I'll be going elsewhere for a DEPENDABLE camera!!
I ordered three indoor/outdoor 180 cameras. Upon setup one struggled to be setup. After four attempts it finally setup and I connected the first camera to try it out. To my dismay the view is not 180degrees as advertised. It is more like 90 degrees viewing unless you reposition the camera. Secondly the first camera didn't make it through the night with a consistent connection to the wiri network. It repeatedly would disconnect and lockup. Thinking it may be a troublesome camera I connected the second camera only to experience the same scenario. After a 2 days the second camera completely died and I was unable to reset it even with a hard reboot. I contacted support online three or four times before finally acquiring an RMA#. After returning the cameras and paying the shipping, I received notification the cameras were received. That was a month ago. I have since requested resolution three or four times with no response form Guardzilla. I feel I've been scammed out of $300. 00 and my only recourse will be to take legal action to recover my losses. I would not reccommend ever dealing with this company. They are not responsive to customers. Although they provide a chat support time there is no link to initiate a chat with support. Keith
We have 3,cameras 4 th one got stolen from our garage. We’ve had them 2 years. When we first got them we were happy with how they worked . No conectivity is due in the beginning. Each update improved until this last update in July. Doesn’t connect 90 percent of the time. Won’t connect away from home anymore. App crashes after a few minutes of watching the camera. Terrible customer service. They never resolved the issue. I want to throw them in my fire pit. Getting something else. I do not reccomended.
Awful customer service you have to chat through the internet, talking to NICK right now who won't answer me(because they don't answer emails), and just says they are working on fixing the problem. told him I didn't pay 100.00 on a camera for them to screw with the app that now has my camera not working, only answer I got from him was they are working on it and I cannot give you an ETA because I don't know... really Guardzilla really, I can betcha the next one I buy won't be from them!
I have 3 of them because I purchased a bundle and wish I NEVER DID becus they DON'T WORK AWAY FROM HOME,NOR WHEN ITS COLD OUTSIDE. WISH I READ REVIEW BE4 GETTIN THE JUNK!!!
We were given Guardzilla as a Christmas gift to keep track of our dogs while away from our home. It more than not won’t go from connecting to disabled. When it does disable 50% of the time it freezes and you have go out of the app and start over. As of 11/18 the app isn’t working and they have “no eta” really?
I own 7 of these cameras and they worked reasonably well until about 2 days ago when they ALL stopped sending video. They will only send a snapshot when polled. Over the period of time I have purchased these units, their customer service has gone from phoning a human in the US, chatting with a human abroad, to emailing and maybe getting a useless generic answer days later. Even though this problem appears to be a result of their latest software, they suggest deleting and resetting each camera even though some were mounted in remote, difficult to reach locations. This is all independent of the fact they may look at the video on your cameras at any time and do as they wish with the data. I'm worried I need to junk the entire system and go with something else.
The reason I gave it a one star is because they don’t have a minus one star.... totally useless security system, I have two that are headed to the garbage. Will not hold programming, auto arm does not work.... does not alarm.... provides a false sense of security. They worked fine for awhile, they changed their that does not match their documentation and made the the alarm units useless..... DON’T BUY THIS PIECE OF CRAP !!!!