Defender offers a variety of security camera systems with individual units specialized for either large business locations or smaller home spaces.
Users can choose between wired and wireless packages with 2-8 dome or bullet cameras, plus DVR or NVR hard drive recording for local storage.
When it comes to resolution, 4k and 1080P HD security cameras are available with night vision, remote viewing, and local storage.
Keep reading for pros and cons, plus reviews of Defender security cameras from real customers.
Defender offers sufficient image quality from its compact camera units. They shoot in full HD and are equipped with a fully glass lens. What's also appealing is the cameras are also relatively affordable when purchased via the company's pre-set packages. Defender security cameras also have 4K resolution and 1080P live stream capabilities.
It's easy to monitor indoor and outdoor areas, like a large yard or spacious business warehouse for a cheaper price. You can even purchase a series of fake "incognito" cameras through Defender for a really low-cost security measure.
The systems are specifically designed to require no more effort to activate than a straightforward "DIY" installation. Though the DVR addition may make it seem complicated, they have fine-tuned the installation process to reduce steps and keep it simple. The company also offers many educational resources and an effective online chat support.
Defender offers camera bundles for those customers that want to purchase more than one security camera at one time. Most security bundles have 4K resolution, local recording storage, remote viewing, instant mobile notifications, and weather resistance.
Defender is a consumer-friendly company; they make returns and shipping effortless on all their models and packages. They offer a forgiving 30-day return policy, free shipping on orders over $200, and plenty of support along the way for those who have trouble with their orders. Customer service and support seem to rarely be an issue with this company, which should be comforting for anyone making an investment like a full home surveillance system.
You can now view your security camera video feeds through the free Defender HD mobile app. The security app also allows for push notifications from motion detection alerts, playback recorded footage, capture images or video straight to your mobile device. Live footage accessible from anywhere offers consumers real-time protection.
If you buy a Defender security system, there are two timeframes that you should know. First, your product is covered by a free 12-month warranty. Second, you have the option to protect your cameras for an additional year with an extended warranty package. Prices range between $22.99 and $81.99 for the extended warranty package, depending on the surveillance system you purchase.
The warranty covers the following:
If there is a defect with your product and you request a replacement, Defender will process and test the product within one to two weeks and will then ship a replacement within two to three business days.
Defender notes on its website that if the company replaces a defective unit, the replacement device will have the original warranty from the original purchase date.
Defender offers a 30-day money-back guarantee on all of its products. However, to be eligible for the guarantee, the products need to be purchased from Defender directly and returned with all of the original components and packaging. You also need to return the products within 30 days of the purchase date.
Once Defender receives your return package, you will receive a confirmation email and then a refund within three to five business days of receipt. You should also give the original method of payment two to four additional business days for the refund funds to be available in your account.
While many modern security cameras offer intuitive cloud storage options, the Defender security systems make recording a little more complicated. Most packages come with a DVR unit that must be managed, backed-up, and offloaded of all video clips you'd wish to store.
Without any experience with hard drives and the necessary connections, installation can be difficult. You can always save short snippets from the camera's "live feed" on Defender's mobile device app, but this type of storage has limits.
Depending on your budget and needs, some of Defender's systems can fall out of range on the cost scale. Some of the wireless systems get to be over $800 in listing price. Luckily, many of these higher price surveillance systems are more than the average homeowner would need, but small business owners are a bit out of luck if they're looking for adequate coverage and storage for a larger space.
Defender security cameras do not come with panning, tilting, or zooming capabilities. This makes identifying details difficult, especially at night or in dark spaces. The lenses also only enable a 48-degree field of view. This severely limits the general field of view and requires the purchase of more extensive packages with additional camera units.
Although the company doesn't have a large number of reviews yet, many of the current Defender reviews are negative, highlighting a poor camera range, faulty equipment, and misleading sales tactics. Be sure to read Defender home security reviews below to see what else consumers have to say about the company and its products.
This company should not be selling anything, let alone security cameras. I have waited on the phone for over two hours and NOTHING!!!! If you try to go to the chat line, you get a message that it is not on line today. The sad part of this whole thing is that the actual cameras are not that bad, BUT IF YOU WANT ANY KIND OF SUPPORT, YOU ARE OUT OF LUCK.!!! THESE PEOPLE SHOULD NOT BE SELLING ON ANY FORMAT, LET ALONE AMAZON!!!!
I have a defender camera it goes in and out the picture of the view of the camera and you have to reset it quite often . I think it's good but when you go back to search it still takes a long time to find your searching what you're looking for
I purchased the 2k wireless ( not at all wireless because you have to punch holes to mount these cameras) security systems with the 3 bullet IP cameras, men that is the worst experience ever. I forgot my password, reset the system a few times but still cannot get it to work. I called countless times and tried the live chat no one's available. No phone support, no chat support, I mean no support at all. Their videos are useless. I'd give less than a star if their was an option. Now the system is not working just wasted my time and money. It's already too late to return it. Please DO NOT PURCHASE FROM THEM.
I purpurchased a PHOENIXM22C two camera wireless security system. I had some questions and discovered that there is no way to speak to a live support specialist, all requests for support have to be submitted as inquires via email. I have submitted two inquiries and am still waiting after two. As far as I am concerned Defender Support SUCKS! For this reason I do not recommend buying any Defender security products.
Good luck on warranty claims. I started a support process with them 2.5 months ago, and they keep telling me they do not know what is wrong. They sent new cameras with the same problem, then tell me they cannot replicate the issues I am having. Absolutely no competent support with Defender.
To Whom It May Concern, Please do not use ADT or their authorized dealer, Defenders, dba, Protect Your Home. I purchased fire detection from them that proved faulty because it did not notify me of the fire before my home was already engulfed in flames and burning down with my 3 dogs inside. Thankfully, I arrived home and was able to rescue my dogs. I was then informed that despite my home burning down I could not suspend or cancel my agreement and would thus have to pay out the remainder of the 36 month term with ADT/Protect Your Home which came out to over $1,000.00. Considering their faulty monitoring as well as equipment, I was more than willing to pay the $1,000 to be done with this company permanently. I was told by ADT/Protect Your Home that they could not issue me any sort of bill or invoice for the required $1,000! I informed ADT/Protect Your Home that I was not willing to issue them a payment of $1,000 without having something in writing stating what I was paying. I was then told by ADT/Protect Your Home, that if I did not pay out the remainder of my contract, despite not having a home for them to service because it had burned to the ground, they would illegally report me to a credit bureau. So not only do they provide a faulty service and a 10 page fine print contract that was obviously drafted by a bunch of attorneys, they made threats against me in violation of credit reporting law. My recourse against them per the contract is to go to arbitration - why are they treating the little customer like this? What sickens me the most is that despite providing a bad smoke detector and my home burning to the ground they still expected me to not only pay out the contract, but were also unwilling to provide me an invoice or statement in order to pay this fee! Please share this with your friends and family so they don't suffer the same fate as me.
This camera sucks would never recommend! Returned it to be repaired came back worse! OUT OF RANGE! What supposed to be repaired lasted 3 hours! Now what? Will not refund or give a different product!
I have purchase a 8 channel camera system from Qsee and out of the box it works great I purchase a 4 channel system for a home on a island and the system has been nothing but trouble . it took almost 8 months to have someone get the mobile app to work and when I get the mobile system working I have 1 camera that is in place just for the view it is blurry and the customer service from defender sucks I dare you to try to get some one on the phone Good luck don't buy there product if they don't care about the customer only the sale . If you call there sales line they will pick up.
Great picture, when you receive it. Range sucks.
Like the online portal to change settings and info. Really easy to use. Dummy friendly.
Consumer relations is extremely poor. Resetting a forgotten password is nearly impossible. The online directions do not work. Attempting to contact a company representative by phone is impossible. After several online attempts to contact a rep, they eventually responded. They wanted a copy of a proof of purchase along with a list of personal information. Their list is ridiculous and far exceeds any information required by either my bank or credit card company. My system has been inaccessible for 2 months now, and I am being forced to go out and buy an entirely new system. It will not be from defender-USA.
I have a defender wireless security system I bought 4 years ago with 8 cameras. I have two wireless cameras bad and cannot find a replacement for them. They discontinued the security system so every who ones this is out of luck. this really sucks
I responded to a promotion for $19.95 and opted for the $27.99 promotion after being advised by the customer service rep on the phone that the plan would increase to $36.99 after a year. This was completely discussed and the supervisor picked up the call also agreed to include the smoke communicator at no extra charge. The technician came over with a box of goodies and after he reviewed all the options, I said I was not interested in any upgrades at that time, only wanted what came with the plan. I was shocked to later see a contract and forms in my email that included a price of $52.99 with my initials by this amount on various documents that I had not seen before. These documents also had my signature though I had never reviewed or signed them. This business practice is very concerning and is fraudulent and I am considering what actions need to be taken to have this brought to the attention of the appropriate authorities. It is very concerning. My understanding after speaking with someone on the phone today, is that the $27.99 plan requires a land line. I don’t have a land line. This was never said or asked by the rep on the phone. I would not have wasted hours of my time or the technician’s time scheduling installation of a plan that would not work. It is now clear to me that the intended plan was to misrepresent and sell the more expensive product. No other reason to send a technician to a customer’s home if they are unable to accept the service. This is alarming on many levels, including having someone walking around my home, going to every room and is not trustworthy. I am still trying to resolve the issue. I would never do business with this company again or recommend anyone to do so. It is a mistake.
SCAM!!!! READ ALL REVIEWS BEFORE DEALING WITH THEM I was never informed about the $322+ camera set up fee. Nor was it in my paperwork but I was charged for it months ago without my knowledge and content. Recently I kept receiving e-mails explaining that some of the paperwork needed (Camera set up fee) was missing. This is fishy due to the fact that I NEVER consented FOR THIS FEE. When I called I was told that the fee was paid for but not the paperwork which is obviously due to me never consenting for this fee. I am still extremely concerned about how things like this are able to happen luckily since the paperwork was MONTHS late the cancelation document was late as well and I am still able to cancel hopefully I receive a FULL REFUND! Lyric
Product worked well, a bit overboard on the pricing, but it works so no complaints here.
been using product for the last 7 years , updated once. they are reliable .
I would have given them zero stars if that was an option. This is the worst company EVER!!!! It is a complete scam!!! ADT should be ashamed to be associated with a company that does subpar work, lies and scams you out of money. They prey on homeowners. We still don't have the equipment we were guaranteed, yet they took our money and since they did not deliver the equipment we requested to cancel which now they refuse because they say we are outside the 3 day cancellation. We told them on day 2 we wanted to cancel, but they guaranteed the equipment would be delivered the following week and then on the 7th day after the contract they told us they would not be providing the equipment and refuse to cancel, pick up their equipment and refund money!!! DO NOT USE THEM -- Ackerman Security is much better! Anybody but ADT/PROTECT YOUR HOME/DEFENDERS!!!
The Rep arrived at 5 p.m. Friday, after a long, stressful week. I told him to please be brief as I was tired, but he intimated that his day was JUST as long as mine. Once I told him I didn't appreciate high pressure salesmen, he got kind of nasty with me. After he talked me to death for an hour and a half, I told him I just wanted "it" (his sales pitch) to be OVER! I wanted him to leave. He high pressured me into signing a contract 24 hours ago that I can now not get out of, even though he told me it had a 3 day cancellation policy. I called ADT at 3:30 p.m., who transferred me to Defender, who put me on hold for 3 hours, and then hung up on me. I've read the BBB Reviews, and it's not good. Apparently, you can't get in touch with them within the 3 days allotted for cancellations, and then they charge you $1000+ to cancel. I called them back and spoke to Tina (probably NOT her real name) who told me that they closed at 5, and I had to call them Monday, when I am at work doing my job. I have to be emailed a piece of paper, which I am to fill out and fax back. Even though I called ADT back and told them I'd tried to cancel today, I feel that trying to reach the security company they've now subcontracted to do their installations is impossible, and all they really want is as much money as they can bilk from unsuspecting victims. Had I known that ADT subcontracted it's home security systems to Defender, I most certainly would not have allowed that guy in my door. He's touting his equipment will keep me safe from criminals, but who's to keep me safe from HIM? He high pressured me to sign a contract that is over $50 a month when I was told by the phone rep it would only be $30, but you have to have a hard-wired phone line and service. It doesn't surprise me that they hit-and-run you to accept a package and then disappear for 3 full days to force you into a relationship that is little better than a blood sucking vampire. Yes. Defender SUCKS! Avoid them at all costs. Go with ANY other security company!
This company is very shady!! They lie and mislead you on everything. The sales people are crooks and the call their managers over the phone (Which I don't know if that's really a manager) and the manager serves broken promises. I have not be able to get any matter I had resolved. Now they are tell me I am stuck in a contract with them for 3 years!! I do not recommend them to anyone. Comcast was way much better.
ADT and Defender are DISHONEST. They did us wrong! STAY AWAY FROM THEM or it may cost you dearly. It happened to us.
The worst service I have ever had. I had to contact Defenders on behalf of a mutual customer who had tried to get a copy of his security certificate from them twice. Was left on hold for 17 minutes after the initial call after being told I was going to be transferred to the correct department who could get the certificate so we could help our mutual customer to obtain a discount on their homeowners insurance. After the transfer I was unexpectedly placed back into a queue and after choosing what I thought was the necessary prompt, reached Trina. I explained to Trina the situation - that our mutual customer had twice requested a copy of their security certificate to be sent to them or faxed directly to us as their agent, but had never received. Trina replied that if the customer would call, they would help the customer. I reiterated that the customer had asked us to inquire on his behalf and that we could provide an account number, name, address, etc. to get the necessary information to get proof that they had monitoring and again, to help our mutual client. Trina never allowed me to give the customer information, and only would say that the customer would have to call. I repeated that I'd been transferred to her by another company representative and told she could provide us the information. Again she said she needed the customer to call in the request. At that point I asked to speak to a manager and she said that the manager would not take the call. I asked for her customer service number and she refused to give it to me. I found Defenders representatives to be completely unprofessional and unhelpful and I feel sorry for anyone who uses their products or service.
Defender's with ADT Security IS THE WORST COMPANY IN AMERICA!!!! SERIOUSLY!!! They lie about EVERYTHING! I was promised several things over the phone and when my technician came to install the equipment that same day, he had no clue what I was talking about and refused to help me in anyway. Nicholas H.with defenders was the WORST person I have ever dealt with in customer service! He had lies just flowing out of his mouth like it was Okay! I was declined my military discount and my homeowners insurance discount. I was denied the 8 window censors I was promised, denied the security camera I was promised, I was never shown a contract or terms or conditions. When I asked about them I was told they would be emailed to me with in the hour. I received them 2 days later after complaining to 7 different customer service representatives and at least 4 supervisors. All of these people also lied to me, and told me there was nothing they could do to fix his awful customer service and lies!! What company seriously allows this???? They are totally okay with being totally dishonest to their customers and then having a contract, also the terms and conditions that also lies. Oh and that "contract" I never saw for 2 days and had to print it myself....had a forged signature as mine. I NEVER signed anything with anyone or electronically!! This company is a scam as a whole. I have gotten my notice of cancellation after just 2 horrible, nothing but trouble days with them. My last straw was when I was double charged on the wrong card and before the 1st 72hours were up. When I called ADT about being charged and on the wrong card 2 times ADT tells me they have not even received my contract from Defender yet...its been 2 days and electronically you have not received my contract with my card information? That is so unprofessional and shady of Defender and ADT. This company/companies that are suppose to be linked are so far from that. They are taking people's money and using them with out reprocucctions what so ever. I should have just sent Nicholas Hurd(tech guy) packing as soon as he lied about not being able to give me the discounts and all the other stuff that was promised to me over the phone. Do not take any of their mangers or representatives word about what they are telling you, or that they are taking notes while on the phone with you.....THEY ARE ALL LIEING TO YOU! I was told by multiple representative that they were typing everything into notes for my file. Well, guess what? I got to speak to a manger that told me that there were no notes on my account regarding their wrong doings toward me or what they said they would do to try and keep my business, or at the very least repair my issues. Unbelievable! I am completely in shock and total disappointment that this company ADT/Defender's is this way. They should be put out of business for how they treat their customers in person and on the phone. It is beyond sad the the "#1" security company ADT is a total scam. People who work for ADT or Defender should be ashamed of themselves for taking advantage of people who are just trying to protect their homes. I will never recommend them to anyone. Do your homework on both companies, read terms &conditions, and make sure you get your contract ,read it before letting the crooks of technicians they send to your home walk out your door. I wish there was something I could legally do to shut them down for good! I will be happy when I am rid of their equipment, and get my $158 Back. Oh I was only suppose to pay $100 not the extra $58. I feel so annoyed by this disservice I could scream and go on for hours about how awful they are, but I've said the main points and will be sharing this review everywhere I possible can to keep another person getting taken advantage of.
I like to say I had a problem with a camera the hue was off it's electronics it happens, So I looked up Defender Support online and started a chat with a Darrielle we went threw a couple of system tests. And it didn't work within 30 mins. I had a email explaining the warranty replacement I took a picture of the screen hue, my receipt and serial number. The next day I got a email saying they are replacing the camera and should have it in 3-5 days. I am very pleased with this company's service and the product itself I brought two defender systems works great
very disappointed with the product (camera freezing repeatedly) and customer service very slow response time and able only to quote from their manual & no actual technical support. After a year of attempting to solve the issue, I have removed the cameras and do not use the system anymore.