Home Depot was started in 1978 by avid DIYers Bernie Marcus and Arthur Blank after they were fired from Handy Dan Home Improvement. They dreamt up a hardware warehouse store that would offer a huge array of merchandise at reasonable prices with staff that is highly trained to guide customers at every skill level through any home project.
With help from a few others, Marcus and Blank opened the first store in 1979, and the business plan paid off. Having trained staff who was available to not only sell, but also teach skills proved to be a game changer, and the company grew quickly. By 1981 The Home Depot went public and as of 2021, it employs about 500,000 employees and has 2,200 stores in three countries.
Home Depot's storage and home organization department offers closet, garage storage, pantry, home office, and laundry room installation.
Home Depot’s home organization service has a well laid out customer resource guide on its website. Customers are told what expectations are prior to and after installation. Additional useful information is also provided to ensure customers are aware of project standards, installation guidelines and contract obligations. Customers are reminded that verbal commitments are not honored, and every part of the contract needs to be in writing. Care and maintenance tips are also offered on the website.
Customers can choose between two common forms of financing customers: a consumer credit card or the Home Depot Project Loan. Credit worthiness will determine the options for financing.
Although Home Depot does not disclose the requirements, it is reported that its easier to get a store credit card than a regular credit card. Home Depot’s financing options can only be used at Home Depot. Its credit card may be a good fit for you if you have the self-discipline to pay off the balance before the introductory time period is over. The card does not offer any rewards, and customers may find a traditional consumer card with better terms and perks.
Consumers financing larger projects may look to use the Home Depot Project Loan but again may find better terms through a personal loan or home equity line of credit. Home organization solutions may come with a high price tag and having options for payment is appreciated for consumers needing to structure payments. Local small shops doing projects of this nature most likely will not be able to offer customers financing options.
Home Depot hires local, licensed, and insured installers to put home organization solutions in place. The company does background checks on any worker that comes into customers' homes to ensure it is sending out reliable people to interact with customers and be in their most private spaces.
Home Depot Home Organization department website has a slideshow to show the before and after shots of projects. These projects are professionally photographed and show the options for customers who may need some visual layouts to get creative juices flowing.
Due to business structure of Home Depot hiring local installers, there is potential for communication errors. With third-party installers, often a customer could have different workers involved with quoting the project, measuring, or installing. If mistakes are made, it can create a headache for the customer who has to identify the responsible party.
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